Attentive jobs

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe are looking for a driven candidate to join our team as a Customer Support Specialist. You will be the first-responder for Attentive's entire customer base, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our customer and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry. This role requires a special combination of high-level professional communication skills, and the ability to analyze, troubleshoot, and resolve complex technical issues. You will interface directly with our customers on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be communicating with Attentive customers via email and live chat to provide fast and accurate resolutions for any issues they might encounter.What You'll Accomplish Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution Troubleshoot technical platform issues Advise our customer on best-practices with the Attentive platform and its use cases Assist customer with urgent needs and help usher them to the best solutions and across our platform and the business Act as first line of defense for triaging & debugging platform health issues Exceed customer expectations on response quality, timeliness of responses and overall customer experience Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry Help translate customer feedback into specific product requirements Your Expertise 1+ years of experience in customer support or a customer-facing technical role Bachelor's degree (or equivalent experience) Strong written and verbal communication skills; comfortable interfacing with customers daily over email and live chat Technical curiosity with ability to troubleshoot complex issues; familiarity with APIs or SQL is a plus Prior experience with SaaS or ecommerce platforms preferred Based in eastern time zone, with availability for occasional on-call and rotating holiday coverage Extremely detail-oriented, organized, and adaptable in fast-paced, evolving environments Collaborative with ability to work effectively across product, engineering, sales, and marketing teams Comfortable quickly learning and mastering new tools and processes Growth mindset with a strong interest in startups, software, and entrepreneurism You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $50,000 - $61,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-DNI Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleAs a Senior IT Support Associate, you'll serve as the primary IT contact for our New York City office. You'll own frontline support, manage hardware logistics, and contribute to IT roadmap initiatives-all while maintaining high standards of responsiveness and execution. You'll thrive in this role if you take initiative, move quickly, and enjoy balancing operational excellence with small but high-impact technical projects. You'll also partner closely with IT teammates and ensure seamless support coverage and alignment across coasts. You'll have a direct impact on the IT Support roadmap and quarterly planning cycles, and will have opportunities to shape and elevate the employee IT experience. This hybrid role requires on-site presence Tuesday through Thursday, from 9 AM to 6 PM ESTWhat You'll Accomplish Act as the go-to IT contact for the NY office, supporting AV, network, hardware, and access issues Resolve support tickets in Jira Service Management promptly, meeting SLA targets Ensure 100% on-time laptop delivery and provide hands-on support for employee life cycles Manage asset workflows - process Retriever returns, maintain inventory, and handle e-waste Participate in biweekly sprint planning, owning 1-2 mini-projects per cycle Escalate urgent issues (SEV1s) appropriately and partner with Office Ops, Engineering, and Security teams Keep tickets and documentation current to ensure visibility and cross-team alignment Identify and drive process improvements to increase team efficiency and user satisfaction Your Expertise 4-5+ years of IT support experience. Ideally in a hybrid or remote-first environment Strong troubleshooting skills across mac OS hardware, SaaS tools (Google Workspace, Okta, Zoom, Slack), AV systems, and networking Proven track record of execution and ownership-you take initiative and follow through Confident being the on-site point of contact, with strong communication and collaboration skills Ability to effectively collaborate with West Coast IT peers, ensuring alignment across time zones and seamless end-user support Experience with Jira, Slack, and MDM tools such as Jamf and Intune Ability to stay composed and effective in a fast-paced environment Nice to Haves Familiarity with agile sprint cycles and project planning tools Ability to review, fix, or build Jira workflows and automation rules Skilled at identifying manual tasks and converting them into automated solutions Experience supporting distributed or global teams across multiple time zones You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $90,000 - $115,000 annually + equity + benefits- Our salary ranges are determined by role, level and location- This role is salaried non-exempt and eligible for overtime compensation #LI-MN1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe're looking for a Principal Product Designer to define the future of Reporting & Analytics at Attentive. You'll design the tools and experiences that help marketers understand performance, uncover insights, and take action with confidence. Your work will shape how brands measure success across channels - from high-level dashboards to deep, data-driven storytelling. The Reporting & Analytics team powers the insights that drive Attentive's platform. We build the dashboards, visualization systems, and performance tools that help brands connect data to outcomes - and we're evolving toward a future where AI surfaces personalized insights and optimization opportunities automatically.You'll join a team of designers, engineers, and product managers passionate about making complex data simple, intuitive, and actionable. This is a strategic, hands-on role for a designer who can zoom out to define a vision and dive deep into craft, systems, and storytelling.What You'll Accomplish Lead end-to-end design for analytics and reporting experiences that help marketers measure, compare, and improve performance across their messaging programs Define the long-term vision for how Attentive surfaces data and insights - from dashboards and visualizations to intelligent, AI-driven recommendations Collaborate with PMs, engineers, and data teams to translate quantitative insights and qualitative research into clear, impactful product experiences Evolve and scale design systems that support complex data visualization, ensuring clarity, consistency, and usability across surfaces Prototype and explore future-forward concepts, including predictive analytics, automated insights, and AI-assisted reporting workflows Mentor and collaborate with other designers, raising the bar for design excellence, storytelling, and systems thinking across the organization Your Expertise 6+ years of product design experience, ideally in SaaS, analytics, or data-rich environments Deep expertise in interaction design, information architecture, and visual storytelling for complex data Experience designing data visualization systems or tools that turn complexity into clarity Familiarity with AI-driven experiences or intelligent insights is a strong plus Ability to balance long-term strategic vision with iterative, high-quality execution You're energized by helping brands turn information into action - and by designing systems that make performance data meaningful, accessible, and inspiring You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. US based applicants:- The US base salary range for this full-time position is $187,000 - $220,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-BH1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleThe Product Analytics team is at the forefront of Attentive innovation, measuring results and delivering insight on new AI products. We are looking for a Product Analyst to be the resident expert on Attentive AI, as well as other products. Product analysts at Attentive are strategic thought partners to the Product Management organization and Strategy teams. Responsibilities include measuring results & delivering insights on new products across their development lifecycle: experimentation, launch, post-launch and at scale. Product analysts help define the trajectory of new product launches, identify areas of opportunity within existing launches / mature products, and provide recommendations to product managers and the executive team to inform the product roadmap. This role is crucial to Attentive & our customers' success and has high leadership visibility. Ideal candidates love breaking down complex problems, building solutions, delivering actionable and data-driven insights, and working in a fast-paced, dynamic environment. What You'll Accomplish Partner with product managers & engineers to measure results of & deliver insight on products across their lifecycle: experimentation, launch, post-launch and at scale Identify key metrics and insights to track progress of highest priority initiatives including Attentives' suite of new AI products Develop analytics frameworks to run AB tests and measure the success of product features and initiatives Uncover insights to help identify new product opportunities that maximize performance of marketing programs for Attentive customers Present recommendations to product organization & executive leadership Your Expertise 4+ years of relevant work experience in analytics, data science, or business intelligence with experiencing using a data visualization tool (Looker, Tableau, Qlikview, MicroStrategy) Experience using, writing and optimizing SQL queries in a business environment Knowledge of statistics and experience running A/B tests Knowledge of data warehouse technical architecture, infrastructure components, ETL and reporting/analytic tools and environments Ability to execute fast-paced and dynamic projects in a highly organized manner You have an inherent curiosity and analytic follow-through; you can't help but ask “why?” and love using data and logic to explore potential solutions Experience effectively communicating the results of analyses with stakeholders to drive strategy decisions Bachelor's degree in Computer Science, Mathematics, Statistics, Finance, or equivalent work experience You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $110,000 - $150,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-AL1 #LI-DNI Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe are looking for an experienced customer success person to join our team as a Senior Customer Success Manager. You will take ownership of relationships with our Strategic clients and lead their program strategy in a consultative and data-driven fashion. You will run all facets of their acquisition and messaging program and own the customer relationship at strategic goal alignment during implementation and moving through every part of the client lifecycle, working in close coordination with Sales, Technical Account Managers, and New Product Specialists to provide maximum value for your customers, while retaining and growing revenue for Attentive. As a Senior CSM, you will be responsible for accurate revenue and renewal forecasting, designing and implementing strategic account plans, and identifying opportunities to expand the customers suite of Attentive products to satisfy their goals. You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the customers and be trusted to represent Attentive at in-person meetings and functions, happy hours, and events. What You'll Accomplish Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals Work independently to deliver a “consultant” perspective in all customer interactions Regularly lead and present at customer meetings, both in-person and over video conference Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements Your Expertise 5+ years of CS or Account Management experience required (ideally at a marketing/software company) Strong understanding of growth and retention techniques and strategies Previously have worked closely with engineering and product teams to define requirement and implement solutions Comfortable learning new software (for design, data management, and internal tools) Experience navigating complex work processes, tight timelines, and changing teams Extremely detail oriented and organized Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools Interest in software and entrepreneurship You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $100,000 - $135,000 base + bonus/commission + equity + benefits- Our salary ranges are determined by role, level and location #LI-AL1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleAttentive is seeking a Mid Market Account Executive to join our high performing sales organization! As an Account Executive, you will help identify, engage, and close new business, as part of our core Mid Market team. In this role, you will have the opportunity to sell multiple products and to make a big impact on top company-wide business initiatives. We are growing and looking for highly motivated individuals with experience growing out a book of business to join our team. We are looking for someone that will Be One Unstoppable Team, Champion the Customer, Default to Action, and Act Like an Owner.What You'll Accomplish Build Attentive's Mid Market client base and be responsible for selling multiple products (SMS, Email, AI) Target prospective customers at the C-suite and VP/Director level Marketing contacts Build champions with Business Cases, Mutual Action Plans, etc Prepare, present, and close new business through virtual and in person meetings Effectively work cross-functionally with other teams, including SDRs, Sales Engineers, Solutions Associates, and Customer Success Your Expertise At least 2-3 years experience as an Account Executive sales person Experience working in a SaaS, MarTech, AdTech or startup preferred This role requires a strong outbound motion and the ability to self-source roughly 1/3 of your pipeline through proactive prospecting and networking efforts. Demonstrated experience consistently meeting and exceeding quota, with references Experience managing the sales cycle across Salesforce.com or other CRM Adaptable, hard-working and persistent, high performance mindset Excited about the opportunity to join a multiproduct sales organization You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. US based applicants:- The US base salary range for this full-time position is $75,000 - $80,000 annually + bonus/commission + equity + benefits- Our salary ranges are determined by role, level and location #LI-SJ1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleOur Machine Learning Engineering team powers personalized experiences for hundreds of millions of customers across thousands of brands. We build advanced ML models that predict customer behaviors in real-time, enabling highly personalized shopping experiences. Joining our team offers a high-growth career opportunity to work with some of the world's most talented machine learning engineers in a high-performance and high-impact culture. We are seeking a self-driven and highly motivated Machine Learning Engineer to join our growing machine learning teams. As an early hire, you will contribute to the development of machine learning models and infrastructure needs across the Attentive platform and work with Product Management and Engineering to implement end-to-end modeling use cases.What You'll Accomplish Define the long-term technical vision for machine learning systems at Attentive, setting the standard for quality, scalability, and innovation Architect and build production-grade ML systems that deliver personalization at scale and in real time Lead cross-functional initiatives across ML, data, and engineering teams to accelerate the deployment and reliability of ML-powered features Proactively safeguard model and system quality by implementing rigorous testing, monitoring, and validation pipeline Champion best practices in ML development, driving improvements to model performance, system resilience, and engineering efficiency Act as a mentor and thought leader - guiding engineers, influencing architecture decisions, and advocating for long-term technical excellence Thrive in a high-impact, fast-paced environment, influencing both technical direction and product outcomes Your Expertise Proven experience building and maintaining large-scale ML systems in production environments Deep proficiency in Python and experience with frameworks such as TensorFlow, PyTorch, and xgboost Strong background with data processing and analytics tools including pandas, Spark, SQL, and matplotlib Expertise in designing scalable, automated pipelines for data processing, model training, validation, and deployment Experience leading cross-functional ML projects, collaborating with engineering, product, and analytics teams Strong communication and leadership skills with the ability to influence technical direction across teams What We Use Infrastructure: Kubernetes (AWS EKS), Istio, Datadog, Terraform, Cloudflare, Helm Backend: Java / Spring Boot microservices (Gradle), DynamoDB, Kinesis, Airflow, Postgres, PlanetScale, Redis Frontend: React, TypeScript, GraphQL, Storybook, Radix UI, Vite, esbuild, Playwright ML & Data: Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, Panda You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $315,000 - 420,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-EF1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleOur Developer Experience team builds the tools and workflows that enables engineers at Attentive to build, test and deliver software efficiently and confidently. We focus on the inner-loop of development-the part of the engineering lifecycle before code is merged and deployed. While recent investments have centered on CI/CD and post-merge automation, the next evolution of DevEx is about empowering engineers earlier in their workflow: local development, testing environments, and AI-augmented coding and review tools. You'll join a small, senior team of platform-minded engineers who are passionate about engineering excellence and eliminating friction across the company. If you like building tools for engineers, this is the place to make an outsized impact.What You'll Accomplish Build and improve internal developer tooling that supports local development, testing, and pre-merge workflows Partner closely with engineers across the org to understand friction points and deliver solutions that meaningfully improve their day-to-day productivity Contribute to roadmap areas like AI-assisted workflows, developer guidance tooling, and deeper integration into the coding loop Maintain and evolve TypeScript, Java, and occasional Python-based tooling Uphold and evangelize engineering excellence across documentation, testing, DX standards, and platform reliability. Your Expertise A mid-level Software Engineer (typically 2-4+ years of experience) with a platform, infrastructure, or tooling mindset Experienced with TypeScript and Java Comfortable building and maintaining tooling, SDKs, CLIs, frameworks, or workflow automations rather than customer-facing services Motivated by improving the productivity, efficiency, and happiness of other engineers Strong collaborator who thrives in ambiguous problems and seeks out feedback from internal users Passionate about high-quality engineering practices, including testing, reliability, and clear technical documentation What We Use Our infrastructure runs primarily in Kubernetes hosted in AWS's EKS Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, AirFlow, Postgres, and Redis, hosted via AWS Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright Our automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, and Pandas You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $132,000 - $180,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-MDK1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe are looking for a Sales Development Representative to book meetings with brands we want to do business with. As the first line of communication with prospects, SDRs have a strong understanding of our sales process, excel at researching leads, facilitating new relationships, and setting our Account Executives up for success. You will coordinate cross-functionally with sales and marketing to bridge the gap between product and revenue. This is a remote-friendly role with offices in New York and San Francisco. Candidates who live outside of the SF or NY areas can have the option to work out of any coworking space of their choice.What You'll Accomplish Research and identify potential customers for our multi-product ai powered solution Send outreach via email and LinkedIn as well as make outbound calls to drive customer meetings for your Account Executive Partner with C-Level and VP-level executives at leading companies Learn and develop critical sales skills in the sales process like meeting preparation, follow-up and closing Ability to progress to an Account Executive role or other roles at the company Your Expertise Intelligent, curious and driven to succeed in a career in tech startups and sales Hard-working and persistent, putting in the time before and after meetings to deliver great results Motivated by metrics and uncapped commission Openness to coaching and training You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $50,000 base/$75,000 total compensation + equity + benefits- Our salary ranges are determined by role, level and location- This role is salaried non-exempt and eligible for overtime compensation #LI-SJ1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleAttentive Mobile is seeking a Vice President of Financial Planning and Analysis that will report directly to the Chief Financial Officer. The VP will build and lead a team responsible for the company's long-range and annual financial planning, forecasting, management and Board reporting, as well as serve as a trusted business partner and advisor to the leadership team and the entire organization. They will be responsible for continuing to develop a best-in-class FP&A function, including processes, systems, and staff.What You'll Accomplish Oversee the long-range and annual financial planning processes in order to achieve the full potential of the business and maximize long-term value. This includes the development of driver-based financial and operating models, supporting systems, tools, and data sources Produce timely, accurate, and actionable analyses, reports, and forecasts. Highlight key performance indicators and drivers of change within the financial results. Review insights with management to enable appropriate business adjustments as needed and comfortable giving guidance to the street Manage and prioritize requests for resources and investments. Evaluate and recommend based on return on investment analysis. Track and review actual performance to ensure achievement of business case Partner with business leaders and key stakeholders across the organization to provide pragmatic financial insights and recommendations in order to drive bookings and revenue growth while scaling the business to increase operating leverage and cash flow Distill complex analyses into concise, actionable outputs and present to both external and internal stakeholders. Lead, build, and mentor the FP&A team by providing respected leadership, implementing best practices, and demonstrating Attentive's core values Oversee the data analytics function to ensure proper and accurate data is interpreted, analyzed, and presented to both external and internal parties in a clear and concise method Your Expertise FP&A Expertise: FP&A leader with a demonstrated track record of success and career progression. Experience in operational modeling, technical knowledge of financial statements, driver-based modeling, and reporting techniques. The ability to analyze, problem-solve, and make decisions around Enterprise SaaS models and perpetual business models Desired Industry Experience: Experience within a successful high-growth SaaS/Enterprise Software company. An understanding of marketing software in a SaaS model is preferred Finance Experience at Scale: FP&A leadership experience or relevant financial leadership experience within a successful and growing $200M+ company. Public Market / IPO Readiness: Public Market experience and/or experience helping guide a company through the initial public offering process or public market readiness High-Growth Experience: Experience and/or ability to work in a high growth and fast-paced environment; building and implementing scalable financial processes and forecasts Financial and Operational Excellence: A strong operational finance grounding to ensure financial and operational excellence; a demonstrable track record of having built, installed and continuously improved systems and teams that support a high-growth, scalable, an accurate finance capability that enables the business' success Strong Communicator & Presenter: Excels in written and visual communication and messaging. Ability to comfortably present complex concepts, strategies and projections to external investors, analysts, bankers, as well as internal stakeholders. Ability to simplify complex models and analysis for executive/external communication Strategic Thinking: Ability to think about implications of strategic choices and their impact on our business and financial model You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. US based applicants:- The US base salary range for this full-time position is $290,000 - $345,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-AL1 #LI-DNI Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe are a team of problem-solvers, innovators, and collaborators focused on driving excellence in expanding our email and AI solutions. Passionate about delivering value to our clients, we prioritize creativity, technical expertise, and customer-first thinking to stay ahead in a competitive landscape. Join a team where your technical skills and strategic mindset will make a direct impact on client success and company growth. You'll be empowered to take ownership, collaborate with talented peers, and shape the future of our email and AI offerings.What You'll Accomplish Serve as the technical backbone of our sales process, guiding prospects through solution evaluations and overcoming technical challenges Develop and deliver customized product demos that address customer-specific use cases Collaborate with cross-functional teams to optimize client solutions and ensure a seamless experience from onboarding to implementation Act as the go-to expert for technical inquiries, including security and compliance assessments Share insights with product teams to help shape the roadmap and improve our competitive edge Lead product enablement initiatives to empower internal teams and enhance overall effectiveness Your Expertise 5+ years of experience in a technical sales role, including 3+ years as a Sales Engineer or Solution Architect with direct expertise in ESPs and/or another retention marketing solution. Strong technical acumen, with proficiency in APIs, SFTP, and familiarity with programming languages such as JavaScript or Python. Adept at building relationships and communicating technical concepts to a diverse range of stakeholders. Experienced with tools like Looker, Salesforce, Jira, and RFP software. Driven by curiosity, innovation, and a desire to make a significant impact in a fast-paced environment. You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $155,000 - $195,000 annually + bonus/commission + equity + benefits- Our salary ranges are determined by role, level and location #LI-JH1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleOur Business Intelligence team transforms complex data into actionable insights and impactful reporting. We empower clients and internal teams with the metrics, analytics, reports, and visualizations needed to make informed decisions and shape strategies that drive meaningful growth. Joining our team offers a dynamic career opportunity to collaborate with some of the most talented data professionals in a high-performance, high-impact environment. As a Senior Analytics Engineer, you will design, build, and maintain the data models, pipelines, and semantic layers that power analytics, reporting, and decision-making across Attentive. Partnering closely with cross-functional engineering teams, you will interpret complex data, optimize data infrastructure, and drive efficiency across the organization. The ideal candidate thrives on collaborating with diverse teams, delivering actionable reporting, and excelling in fast-paced, dynamic environments.What You'll Accomplish Engage with cross-functional product and engineering teams to define analytics requirements and metrics Build robust, exec-facing dashboards to support key business decisions across the organization Design, build, and maintain scalable dbt and Looker data models that support analytics, reporting, and domain ownership Use data modeling, statistics, and other analytical techniques to extract and analyze data from large datasets, identifying trends, patterns, and anomalies to drive insights Develop and manage our data analytics platform Looker Your Expertise Bachelor's degree in Computer Science, Mathematics, Statistics, Finance, or related field, or equivalent professional experience At least 4 years of experience in analytics or business intelligence, including proficiency with data visualization tools such as Looker or Tableau Proven expertise in writing, optimizing, and utilizing SQL queries within a business context Familiarity with infrastructure components, ETL processes, and reporting/analytic tools and environments Strong ability to manage and execute fast-paced, dynamic projects with a high degree of organization and independence Ability to perform rigorous data analysis when needed to support high-impact business and product decisions Effective communication skills for presenting analysis results to stakeholders, fostering collaboration, and influencing decision-making across teams Nice To Haves Experience building dashboards and analyses using tools like Hex, Jupyter, or other reproducible notebook platforms Experience using dbt, Airflow, or other modern ELT/ETL workflows Proficiency in Python, R, or similar programming languages for data analysis and statistical modeling Experience contributing to or establishing modeling standards, testing frameworks, or CI/CD workflows for analytics code. What We Use Our infrastructure runs primarily in Kubernetes hosted in AWS's EKS Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, AirFlow, Postgres, and Redis, hosted via AWS Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright Our automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, and Pandas You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. US based applicants:- The US base salary range for this full-time position is $108,120 - $155,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-EZ1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleThe PMO at Attentive is responsible for managing the delivery of top company initiatives and helping guide them from planning all the way through execution and ultimately tracking the results / KPIs and reporting them. We drive delivery excellence across the enterprise to ensure business outcomes are achieved. At Attentive, you will have the opportunity to drive impactful technical programs, work directly with high-performing engineering teams, and influence how we deliver value to our customers. If you are passionate about managing complex technical programs and enabling teams to succeed, we'd love to hear from you!What You'll Accomplish As a Technical Program Manager, you will: Drive Delivery of Complex Programs: Ensure successful planning, execution, and delivery of programs that require alignment across Engineering, Product, Design (EPD), and Go-To-Market (GTM) teams. Develop and publish release plans based on product requirements, technical challenges, operational needs, and GTM constraints Ensure Accountability Across Teams: Ensure all parties are aware of the work for which they are responsible, and partner with leads to map dependencies and sequence work effectively Identify & Mitigate Risks: Work with your EPD & GTM initiative leads to proactively surface and resolve risks and issues within teams before escalating to leadership when necessary Maintain Stakeholder Visibility: Maintain full visibility with leadership and other critical stakeholders throughout the planning, execution, and launch of new products and features, including raising escalations when needed Track Results & KPIs: Ensure results and KPIs are defined, tracked, and consistently reported to measure program success Conduct Post-Mortems: Lead post-mortems to assess lessons learned and implement improvements for future initiatives Team Level Execution Responsibilities: Support team level project execution and operations to ensure teams are positioned to successfully ship & maximize their velocity - adjusting depth and frequency based on project priority, complexity, timelines, and risks Support Team-Level Objectives: Collaborate closely with engineering managers and teams to ensure alignment with team goals, milestones, and deliverables. Partner with Product and Design to ensure requirements are clear, prioritized, and achievable Enable Technical Decision-Making: Partner with engineers to understand technical challenges, facilitate discussions, and help balance trade-offs between scope, quality, and speed Coordinate Cross-Team Dependencies: Act as a bridge between engineering teams and other stakeholders, ensuring dependencies are well-documented and timelines are met Optimize Agile Practices: Facilitate sprint planning, stand-ups, retrospectives, and other Agile ceremonies, ensuring the teams operate effectively and efficiently to plan and execute Drive Process Improvements: Identify and address bottlenecks, inefficiencies or gaps in engineering workflows. Implement solutions that enhance team productivity Ensure Delivery Transparency: Maintain clear documentation and reporting for team progress, risks, and decisions, ensuring alignment across all stakeholders Your Expertise Experience: 5+ years of experience as a Technical Program Manager, with a proven track record of delivering complex technical programs/products from inception to launch Technical Expertise: Strong understanding of software development lifecycle and engineering processes, with the ability to engage deeply with engineering teams and other stakeholders on product development lifecycle best practices GTM Alignment: Demonstrated ability to align technical program execution with Go-To-Market strategies, ensuring smooth collaboration and synchronization between Engineering, Product, Design, and GTM teams (Finance, Marketing, Strategy & Operations, Legal, Sales, Customer Success) to meet business outcomes Cross-Functional Leadership: Demonstrated ability to lead across Engineering, Product, Design, and other teams to align on priorities and drive execution Exceptional Communication: Strong verbal and written communication skills, with experience tailoring messages for technical and non-technical audiences at all levels Problem Solving & Execution: Analytical mindset with a focus on identifying solutions to challenges and delivering outcomes. Experience managing ambiguity and competing priorities Agile Practices: Hands-on experience with Agile frameworks and methodologies, including Scrum, Kanban, or SAFe, and a track record of improving team workflows Self-Starter: Thrives in a dynamic, fast-paced environment where autonomy, ownership, and proactive decision-making are key Continuous Improvement: Committed to driving process improvements and leveraging feedback to enhance future program delivery You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $130,000 - $175,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-NR2 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe're looking for a highly driven Senior Software Engineer to join our Streaming team, which powers the backbone of Attentive's messaging and personalization platform. Our event streaming systems handle over 2 million messages per second and sit at the heart of how product and data engineering teams build real-time, customer-facing experiences. In this role, you'll help shape the future of our streaming architecture, moving us to modern platforms, and unlocking new capabilities for debugging, load testing, and observability. Your work won't just keep the pipes flowing it will directly influence how quickly we can experiment, personalize, and scale across millions of devices and billions of events.What You'll Accomplish Architect and evolve Attentive's next-generation event streaming platform: Design high-throughput, low-latency solutions that power mission-critical messaging, personalization, and data integration use cases across Attentive's ecosystem Enhance self-service for product engineering and data teams: Build and refine self-serve tools for event observability, debugging, load testing, and system configuration, empowering teams to experiment and ship quickly Simplify and modernize streaming architecture: Remove unnecessary abstraction layers, enable direct access for power users, and ensure the platform is flexible for both “paved path” and advanced use cases Solve complex distributed systems challenges: Improve event delivery reliability, cost efficiency, and system integration for real-time and batch workloads Champion best practices and technology selection: Stay ahead of industry advancements in event streaming, advocating for tools and approaches that balance innovation with long-term reliability Collaborate across engineering: Partner with product, data, and infrastructure teams to launch new customer-facing features, integrations, and scalable solutions built on streaming infrastructure Your Expertise 5+ years experience architecting and supporting high-throughput, distributed systems at scale-especially those involving event streaming or messaging platforms Deep understanding of the internals of distributed streaming frameworks such as Kafka, Flink, Pulsar, and/or Spark Proficient in Java (Spring Boot) and familiar with modern development practices, including object-oriented design, data structures, and algorithms Able to debug issues across the stack-from message serialization and event schemas to network and JVM tuning-and communicate tradeoffs clearly Familiar with resource scheduling, data locality, and how infrastructure choices impact cost and system behavior Experience with observability and developer tooling for streaming (e.g., tracing, metrics, replay).Infrastructure-as-code expertise (Terraform, Helm), comfortable with Kubernetes (EKS) and cloud-native environments Track record of modernizing platforms: sunsetting legacy systems, moving to managed services, or implementing self-service capabilities Excited by new technologies, but pragmatic about introducing them-focused on solving real business problems What We Use Our infrastructure runs primarily in Kubernetes hosted in AWS's EKS Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, AirFlow, Postgres, and Redis, hosted via AWS Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright Our automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, and Pandas You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $160,000-$205,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-AB2 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe're looking for a Chief of Staff to support our VP of Global Customer Success and VP of Services & Support - two leaders who drive Attentive's post-sale Customer Experience organization. The role will report directly into the Chief of Staff to the CRO, working as part of the broader Office of the CRO to ensure alignment and execution across all revenue functions. As Chief of Staff, you'll serve as a strategic partner and operator-helping translate leadership vision into clear plans, driving execution across cross-functional programs, and ensuring our Customer Success and Services organizations are running with focus, clarity, and accountability. You'll bring structure and rhythm to the teams' priorities, streamline how decisions get made, and create visibility for leadership around performance and progress. This role is ideal for someone who thrives at the intersection of strategy, operations, and execution-someone who can seamlessly move between big-picture problem-solving and the detailed coordination needed to bring ideas to life. This is a unique opportunity to gain visibility into the inner workings of a high-growth SaaS company, work directly with senior leadership, and make an immediate impact on our most important customer-facing priorities. What You'll Accomplish Drive Strategic Alignment: Partner with the VPs of Customer Success and Services & Support to set strategic priorities, structure leadership planning, and ensure alignment across GTM, Product, and Operations teams Operationalize Priorities: Translate leadership goals into clear workstreams with defined owners, timelines, and outcomes-ensuring cross-functional programs move from concept to measurable impact Own Business Cadence: Build and manage operating rhythms including QBRs, business reviews, forecasting sessions, and leadership meetings-driving accountability and follow-through on key deliverables Partner Across Functions: Act as a connector between post-sale functions (Customer Success, Services, Support) and other GTM teams (Sales, Marketing, RevOps), facilitating communication and collaboration Support Executive Decision-Making: Prepare materials and insights for leadership discussions, identify risks and trade-offs, and ensure the right information flows to the right stakeholders at the right time Strengthen Execution Discipline: Introduce frameworks, dashboards, and processes that improve transparency, speed, and consistency in how the organization operates and measures success Act as a Force Multiplier: Serve as an extension of GTM executives-anticipating needs, managing competing priorities, and keeping the organization focused on what matters most Your Expertise 5-7+ years of experience in roles blending strategy, operations, and program management, such as: consulting, GTM Strategy, GTM Operations, Chief of Staff, or Strategic Program Management within a high-growth SaaS company Proven ability to act as an extension of senior executives, exercising sound judgment and decision-making on their behalf Track record of managing multiple priorities, shifting seamlessly between tactical execution and strategic planning Strong business acumen and comfort interpreting and communicating metrics, performance data, and strategic priorities Excellent written and verbal communication skills, with the ability to create executive-ready materials Adept at building relationships and influencing stakeholders at all levels Comfortable working independently, anticipating needs, and driving work forward without heavy direction Familiarity with SaaS GTM motions (sales, renewal, expansion), metrics, or program management; experience in Customer Success or related go-to-market functions is a plus Proficiency in tools like Google Workspace, Slack, and Salesforce You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $150k - 200k annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-AL1 #LI-DNI Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe're looking for a Senior Product Designer who will shape the next generation of Attentive's on-site growth experiences. You'll design the tools and user experiences that help brands capture more high-quality subscribers and conversions - while making it effortless for marketers to create, personalize, and optimize their campaigns. The Creatives team powers the on-site experiences that help brands grow their customer lists and drive conversions. We're responsible for building and optimizing the creative tools that appear directly on clients' websites - from sign-up units to new interactive formats - seen billions of times each day. You'll join a group of designers, engineers, and product managers who are passionate about turning on-site engagement into a growth engine for brands. We're a team that loves solving big, complex problems at scale and we're just getting started. This is a hybrid role based in our New York City office, with in-office days Tuesday through Thursday. Because let's be honest-whiteboards are more fun in person.What You'll Accomplish Lead end-to-end design for key initiatives that power customer growth directly on client websites Conceptualize and prototype new ways to use AI for personalized, 1:1 creative experiences - from tailored copy to conversion-optimized layouts Collaborate closely with PMs and engineers to translate customer insights and data into product experiences that drive measurable growth Own and evolve design systems, ensuring consistency across tools while enabling experimentation Partner with marketing and research teams to understand user behavior, pain points, and opportunities for higher list growth Mentor and collaborate with other designers, helping to elevate design craft, storytelling, and outcomes across the team Your Expertise 5+ years of product design experience, ideally in SaaS or growth-oriented products A strong portfolio demonstrating your end-to-end design process and impact - from discovery to high-quality execution Strong systems thinking and interaction design craft, with an ability to turn complexity into clarity Deep experience in interaction design, UX strategy, and visual design Experience designing for data-driven or AI-powered experiences is a plus You thrive in environments that blend creativity, analytics, and experimentation You're comfortable moving quickly, iterating based on feedback, and balancing craft with business outcomes You're passionate about helping brands connect with their audiences in new, more human ways You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full time position is $160,000 - $210,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-BH1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe're seeking a self-motivated, highly driven Engineering Manager to lead our Shopper Personalization team. You'll be at the helm of building and optimizing a cutting-edge platform that supports data-driven products and drives strategic outcomes for our customers. This team is building the platform that empowers our clients to curate audience segments, which Attentive uses across the platform to personalize content. By delivering more relevant and engaging messages, this drives higher performance for our clients and better experiences for their customers. In this role, you'll collaborate closely with Machine Learning, Product Management, and Engineering leadership to ensure the Personalization platform meets the diverse needs of these teams and our clients. This hands-on role requires a balance of people management, technical direction, and cross-functional leadership, making it ideal for a leader who excels in driving innovation and execution.What You'll Accomplish Lead the technical vision for the team, aligning with company goals and driving strategic outcomes through innovative data solutions Oversee the design and implementation of high-throughput data solutions, ensuring that they are scalable, efficient, and capable of powering critical operations Partner with teams across AI, ML, analytics, and other departments to enhance and expand our search platform, ensuring it meets the evolving needs of the organization Establish and uphold high standards for data quality, governance, and system integration; addressing complex distributed data challenges with robust solutions Recruit, mentor, and develop a high-performing engineering team, fostering a culture of continuous learning, experimentation, and collaboration Balance and prioritize multiple projects, ensuring timely delivery and alignment with business objectives while maintaining high standards of technical excellence Champion the technical design, development, implementation and support of web stack and big data applications including extending its capabilities applications using existing and emerging technology platforms Your Expertise You have 5+ years of industry experience developing software, with a proven track record of solving complex product challenges and delivering impactful solutions You are an outstanding coach and mentor, with a talent for developing high-performing teams and nurturing a culture of continuous improvement and collaboration You have a strong commitment to software quality, with a history of building reliable, high-uptime systems that meet and exceed performance expectations You excel at translating business needs and product requirements into well-defined projects, taking a hands-on approach to solution design, implementation, and execution You thrive in a collaborative environment, working effectively with cross-functional teams to align technical solutions with business goals and ensure cohesive execution What We Use Our infrastructure runs primarily in Kubernetes hosted in AWS's EKS Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, AirFlow, Postgres, and Redis, hosted via AWS Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright Our automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, and Pandas You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. US based applicants:-The US base salary range for this full-time position is $220,000 - $270,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-EF1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleAttentive is seeking a Salesforce Engineer to join our growing Business Systems team. In this role, you will develop, implement, and optimize our processes within the SalesForce ecosystem. You will work closely with business system analysts, senior developers and business stakeholders to customize and optimize our Salesforce platform while also contributing to broader application development initiatives. This role is ideal for someone who thrives at the intersection of technical architecture and business partnership, has experience working in fast-growth environments, and enjoys building systems that scale with the business.What You'll Accomplish Design and implement customized solutions within Salesforce using a combination of declarative tools (Flows, Screen Flows, and process automation) and custom development (Apex, Lightning Web Components, and Visualforce Pages) Support integrations between Salesforce and other enterprise applications, ensuring data consistency and smooth system interactions Collaborate with business stakeholders to design solutions and deliver technical implementations that align with business objectives Participate in Salesforce release management and deployment processes, including Sandboxes, Change Sets, and CI/CD pipelines Troubleshoot and resolve Salesforce issues, ensuring system stability and optimal performance Assist with data management, including imports, exports, deduplication, and maintaining data quality standards Document configurations, processes, and technical solutions to support knowledge sharing and maintainability Stay up to date on Salesforce best practices, new features, and platform enhancements, proactively recommending improvements Your Expertise Must have SalesForce Certified Platform Developer and Platform Developer II certifications 3+ years of hands-on Salesforce experience in administration and development Solid understanding of Salesforce Sales Cloud, CPQ and basic platform architecture Experience with Apex, Visualforce, Lighting Web Components, Lightning Components, and SOQL queries Strong configuration skills: Flows, Screen flows, approval processes, and reports/dashboards Knowledge of data management, integrations, and system security best practices Strong problem-solving skills, attention to detail, and ability to manage multiple priorities Excellent communication and collaboration skills, able to translate technical solutions for non-technical stakeholders Background in Agile development using JIRA or similar tools Nice to Haves Experience with supporting integrations via Boomi between SalesForce and other business systems (for example NetSuite) Salesforce Certified Platform Administrator II You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. - The US base salary range for this full-time position is $137,000 - $210,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-MN1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleAttentive is seeking a Manager, Financial Systems to join our growing Business Systems team and help shape the future of our Finance technology ecosystem. In this role, you'll work directly with Finance, Accounting, BI and cross-functional partners to design, build, and optimize technology solutions that improve processes, drive automation, and enhance analytics across the organization. You'll oversee our NetSuite platform and integrated applications, driving continuous improvement and scalability across our financial systems landscape. This includes managing day-to-day administration, leading enhancements, directly building solutions, and supporting the overall evolution of our ERP roadmap. This position requires technical expertise, business partnership, and people leadership-someone who enjoys solving complex problems hands-on, managing others, and making an impact at scale.What You'll Accomplish Oversee the Financial Systems ecosystem - oversee administration, integration, and optimization of NetSuite, ZoneBilling, Boomi, and related financial systems Partner across the business - collaborate with Finance, Accounting, BI and other stakeholders to align technology initiatives with strategic business goals Lead and mentor - manage and develop a high-performing financial systems team to deliver proactive, efficient, and high-quality service Shape the roadmap - define and execute a forward-looking strategy for financial systems, including upgrades, enhancements, and long-term scalability Drive ERP success - lead implementation and enhancement projects from design to deployment, ensuring solutions meet business requirements and compliance standards Streamline processes - analyze workflows, identify automation opportunities, and implement improvements Enable Finance excellence - partner with Accounting and Finance teams to define enhancements, manage break/fix items, and deliver scalable system solutions Collaborate cross-functionally - work with teams across Operations, IT, and Finance to ensure alignment of systems and data Lead discovery sessions - facilitate workshops to capture business requirements, document processes, and define project scope for enterprise-scale initiatives Ensure operational excellence - maintain reliable support and governance processes balancing priorities, risks, and timelines Your Expertise 5+ years of experience in Business Analysis and Financial Systems management, with at least 3+ years working directly with NetSuite ERP Deep knowledge of core NetSuite functionality and related financial modules Strong expertise in requirements gathering, process mapping, and system configuration Proven experience managing the SDLC within an Agile framework; familiarity with RACI is a plus Solid understanding of Order to Cash, Procure to Pay, and Record to Report business processes Excellent communication, collaboration, and analytical problem-solving skills Ability to manage competing priorities, navigate stakeholder needs, and deliver results in a dynamic environment Nice to Haves Experience with ZoneBilling, SuiteBilling, or Advanced Revenue Management (ARM) modules Exposure to integration tools like Boomi or Salesforce ERP connectivity Demonstrated success in leading ERP optimization or transformation initiatives You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The US base salary range for this full-time position is $148,000 - $245,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-MN1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.