Operations Manager jobs at Aunt Martha's Health & Wellness

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. The Role: This role is responsible for driving operational excellence and ensuring organizational readiness for new product rollouts. You will act as the central point of coordination between Product, Customer Success, Delivery, Sales, Marketing, Partnerships, and Engineering teams to align communication, processes, and strategy around product development, launches, and ongoing improvements. What YOU will do at Luma Health: Drive operational excellence, and readiness for new product rollouts to ensure users and internal teams know about changes/new functionality in the product Work with Product, Customer Success, Delivery, Sales, Marketing, Partnerships and Engineering teams to create alignment, and improve communication and processes around product development, launch, and iteration Maintain and update external and internal facing product roadmaps Identify and surface trends from company data (zendesk tickets, clickup, product usage, etc.) Build, maintain, and monitor reports, dashboards, and metrics to evaluate opportunities for improvement or risks. Evangelize with appropriate leadership teams and stakeholders Consult with the Product Knowledge team (documentation & training) for the content creation process across the product teams as well as surfacing updates around any changes or launches Coordinate roadmap rituals and own maintaining roadmap assets with the product teams Collaborate closely with product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions Identify opportunities to improve product quality & user experience Create and maintain processes for the product team, and between the product team and stakeholders. (i.e. intaking and triaging enhancement requests, and tracking resolution.) Build frameworks and establish communication rituals to align the product team and ensure organizational awareness. Facilitate quarterly rituals to update Product Roadmap Own in-product guide's, tours and product badges Work with HR, IT and the Product Knowledge team to ensure holistic everboarding at Luma Health for teams that work cross functionally with Product and/or Engineering (including Product, Engineering, Design, Customer Success, Marketing, etc.). Who YOU Are: BA/BS Degree required 4+ years of experience in one or more of the following areas: Product Management, Product Operations Experience in gathering business insights and identifying trends from data Ability to use data to inform and support critical decisions SQL skills highly preferred Demonstrated ability to manage organizational change, including stakeholder communication, enablement, and feedback loops to drive adoption of new tools or processes. Excellent communication, the ability to engage internal and external customers. Strategic alignment, able to bring key partners across functions together Ability to foster collaboration and facilitate teamwork. Experience with cross functional collaboration and negotiation Experience evaluating, selecting, and implementing tools (e.g., JIRA, ClickUp, Amplitude, LaunchDarkly) for scaling teams and processes. Demonstrated ability to create scalable documentation and onboarding programs for internal teams. Exhibit an entrepreneurial mindset (self-motivated, tenacious, resourceful, no handbook necessary) Thrive in and have past experience working in fast paced environments Experience managing up, laterally, and down Comfortable presenting to executive audiences and translating complexity into clarity. What Sets You Apart: Background in B2B applications Advanced degree (Masters) Experience building from scratch, navigating ambiguity and changing priorities, and executing independently. Obsessed with process improvement Background in healthcare is a strong plus Know how to adjust your communication style based upon your audience We Take Care of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include stock options + benefits (including medical, dental, and vision.) Base Pay Range: $80,000-$110,000 USD Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Note: we have been made aware of individuals fraudulently claiming to represent Luma Health recruiting. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

Job SummaryThis position oversees management of all areas of Manufacturing operations to produce products and direct activities so that approved products are manufactured on-schedule within the quality standards and cost objectives. This position reports directly to the Plant Manager. Directly manages approximately 7 Production Manager(s) and/or Senior Manager(s) for the formulation, filling, and component preparation departments that support the terminal sterilization lines including terminal sterilizers and aseptic fill lines including lyophilizers. Indirectly manages approximately 400 Direct Labor Production Employees and Manufacturing Engineers.Responsibilities POSITION RESPONSIBILITIES Establishes and controls the processes and procedures for compounding, aseptic and terminal sterilization filling, component preparation, capping, and lyophilization. Assist company officers and senior staff members in the development and formulation of long and short-range planning, policies, programs, and objectives. Develop the manufacturing plan and establish procedures for maintaining high standards of manufacturing operations to ensure that products conform to established customer and company quality standards. Achieve optimum employee levels with the least amount of overhead and raw material costs to meet annual budget. Formulate and recommend manufacturing policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation. Direct and monitor department managers and supervisors to accomplish goals of the manufacturing plan, consistent with established manufacturing and safety procedures. Act as a liaison between department management/subordinate levels, as well as executive/Supervisor levels to inform personnel of communications, decisions, policies, and all matters that affect their performance and results. Hire, train, develop, and evaluate staff. Take corrective action as necessary on a timely basis and in accordance with company policy. Ensure compliance with current federal and local regulations. Consult with Human Resources Department as appropriate. Identify, recommend, and implement changes to improve productivity, reduce defects and reduce cost and scrap, monitor scrap and rework data. Direct the establishment, implementation and maintenance of production standards. Direct and coordinate efforts to improve Right First Time execution, reduce deviations and manage the prioritization of the deviation writers to close deviations needed for on time batch release. Direct and coordinate various programs essential to manufacturing procedures (e.g., training, safety, housekeeping, cost reduction, worker involvement, security, etc.) Initiate and coordinate major projects (e.g., plant layout changes, installation of capital equipment, major repairs, etc.) Work effectively and relate well with others. Exhibiting a professional manner in dealing with others while working to maintain constructive working relationships Keep current on information and technology affecting functional areas to increase innovation and ensure compliance Participate in the preparation and presentation of site related business metrics and performance metrics, such as Line OEE achievement and production output, to upper level management. Support regulatory inspections and company audits as the Subject Matter Expert for the assigned departments under your control and engage direct reports as needed for support. Perform miscellaneous duties and projects as assigned and required. As part of Top Management, you have the overall responsibility and accountability for all aspects of the Health, Safety, Environment, Energy, and Quality Management Systems, including the following: taking overall responsibility and accountability for the prevention of work-related injuries and ill health, the protection of the environment, as well as the provision of safe, harmless, and healthy workplaces, ensuring that the Health, Safety, Environment, Energy, and Quality Management Systems' policies and related objectives are established and are compatible with the strategic direction of the organization Salary Range: $190,000 - $225,000 • Position is eligible to participate in a bonus plan with a target of 16% of the base salary • Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. • Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage. POSITION REQUIREMENTS Bachelors of Science degree in related field or equivalent education and experience. 10 years of experience in pharmaceutical manufacturing in a cGMP environment required with 5 years of progressive levels of managerial experience and broad span of organizational control. Terminal sterilization and lyophilization experience preferred. Excellent analytical and technical skills. Excellent written and verbal communication skills. Must be able to communicate and interact with all levels of the organization and manage in a dynamic environment to meet plant and company objectives. Additional Information We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program. Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

Research & Evidence (R&E) is a multidisciplinary team comprising methodologists, analysts, and subject matter experts dedicated to producing actionable evidence that informs thought leadership, policy development, and programmatic decisions within the global health, education, and development sectors. R&E collaborates with governments, funders, and communities to support informed decision-making and advance strategic innovation at FHI 360 and beyond. The team adheres to rigorous research standards and ensures the ethical conduct of research. Situated within the Programs and Research Group (PRG), we are currently seeking a strategic and accomplished Director of Research Operations to lead and enhance the operational delivery of global research initiatives across diverse technical domains. This position involves partnership with multiple teams throughout FHI 360, including Global Operations and Services (GOS) and Strategy and Resource Mobilization (SRM). The Director of Research Operations will ensure research projects are conducted efficiently, ethically, and in alignment with organizational objectives. We are looking for candidates with proven experience in managing complex research projects from an operational standpoint. Key Responsibilities: Lead operational strategy and execution for a diverse, multi-country research portfolio. Develop and implement systems to streamline research operations and mitigate risks. Oversee SOPs, compliance with GCP guidelines, and regulatory standards. Collaborate cross-functionally with Legal, Finance, HR, IT, and external stakeholders. Mentor mid-level managers and foster a culture of accountability and innovation. Manage vendor selection and performance oversight. Implement project management tools and dashboards to monitor progress. Conduct post-project reviews to inform future practices. Qualifications: Master's degree (or international equivalent) in Public Health, Social Sciences, Research Administration, or related field. Minimum 10 years of operations experience, with 5+ years in a leadership role. Proven experience managing complex, multi-country research portfolios. Strong knowledge of IRB processes, donor compliance, and international research regulations. Proficiency in Microsoft Office and project management software. Fluent in English. Experience in NGO or nonprofit research settings. Project Management certification preferred. Skills & Attributes: Strategic thinker with strong problem-solving and risk mitigation capabilities. Excellent leadership, negotiation, and stakeholder engagement skills. Ability to influence organizational decisions and drive innovation. Comfortable working in a dynamic, collaborative environment. Technology Requirements: Familiarity with Office 365, SharePoint, Teams/Zoom, and standard office equipment. Work Environment: Typical office setting with regular use of computers and productivity tools. Must be able to remain stationary for extended periods. Travel Requirement: 5-10% The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule. US Based Hiring Salary Range: USD 120,000 - 160,000 annually International hiring ranges will differ based on location This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks. FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email ******************************. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself. Please click here to continue searching FHI 360's Career Portal.

Job Details Management Barnes CILA 410 - Aurora, IL Full-Time Bachelors Degree $65020.80 - $65020.80 Salary Health CareQIDP Operations Manager - Aurora $1,000 Sign on Bonus The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges, those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose. We are looking for a QIDP Operations Manager - Aurora who exemplifies that mission and wants to work for an organization that makes a difference. What will you be doing? Responsible for the day-to-day operation of up to 7 Community Living locations. Assure that all aspects of community living comply with DHS, HCBS, and CARF standards as well as agency policies and procedures. Ensure that physical environments are safe, clean, and accessible for clients and staff. Responsible for the hiring, training, ongoing supervision, and performance evaluation of Direct Support Professional staff at assigned locations. Responsible for monitoring program budgets and expenditures to ensure programs operate in a fiscally responsible manner. Responsible for creating and maintaining a positive, professional, and safe environment for clients and staff to live, learn, and work. Expected to participate in direct service as needed. Requires on-call responsibilities to assure quality services 24 hours a day and 7 days a week. During the standard work week, Responsible for responding to their assigned sites; weekends are handled via an on-call rotation. May have some work components that can be performed remotely. Remote work arrangements are not a right or entitlement of employment. They are discretionary and subject to demonstrated performance and operational needs. Essential Job Responsibilities Ensures that assigned program locations are adequately staffed to support clients according to supervision and support needs as well as licensure requirements; prioritize coverage needs of the program in urgent or emergent situations to ensure the agency's continued success. Screen, interview, and hire qualified candidates for Direct Support Professional (DSP) roles. Complete competency-based training assessments/on the job training with all regular and substitute staff assigned. This training includes but is not limited to: procedures, observation of client interaction, documentation, and specific instruction in shift duties and responsibilities. Provides additional required information and training to support DSPs upon request. Complete staff schedules for assigned program locations per program procedures; manage requests for PTO based on needs of the program and agency procedures. Ensure staff schedules, including voluntary additional shifts, are compliant with agency policies and procedures. Review and approve assigned staff's time records and expenses in Paycom, monitoring for accuracy and adherence to time and attendance procedures; submits timely payroll records per agency procedures and reports any suspected fraudulent activity to the Program Director immediately. Monitor and ensure assigned staff's compliance with all agency, state, and federal training requirements; prevent ineligible staff from engaging in work activities and reports concerns to Program Director immediately. Provide ongoing guidance and training to direct support professionals to assure client programming, documentation, safety, rights and confidentiality standards are being met during service delivery. Provide ongoing supervision and feedback to staff assigned in order to acknowledge areas of excellence and identify areas of opportunity. Complete performance evaluations for staff assigned prior to the end of the first 60 days and at least annually per procedure. Draft and present corrective counseling documents to address staff performance deficits; discuss matters with staff in a manner that preserves dignity and encourages staff development and behavioral change; maintain records of discussions and documentation. Schedule and lead monthly staff meetings for assigned program locations using solutions-focused language and positive approaches; review meeting topics with all staff not in attendance. Document attendance and minutes, maintain documentation per procedure. Ensure adequate food, safety, household, and sanitary supplies for assigned program locations according to licensure requirements by ordering through agency approved procurement procedures; monitor purchases to avoid excess stock of goods and stay within budgeted costs. Monitor and maximize LINK benefit usage, including completing the LINK Monitoring Report; complete documentation and submit per agency procedures. Monitor spending at assigned program locations; code expenses to proper budget line item, track spending per program procedures, complete purchase orders per established procedures, and adhere to annual budgeted allotments. Consults with Program Director for purchases that exceed budgeted allotments. Assure accurate completion of required billing documentation by staff; input client census and additional supports billing per established deadlines. Review billing reports to ensure budgeted income is captured and collaborate with team members to correct rejections in a timely fashion. Monitor conditions to minimize financial losses in the area of overtime, employee injury, agency property misuse/damage, food costs, and other program-specific areas. Participate in the development of program budgets by preparing estimated expenses to include furnishings for repair/replace, client activities, facilities and accessibility needs, as well as aesthetic upkeep. Monitor assigned program locations' physical environments including but not limited to: exterior structures, interior structures, furnishings and appliances. Coordinate work orders, repairs, replacements, outside services, and inspections as needed and according to licensure requirements. Takes appropriate urgent or emergent actions when necessary. Collect, report, and utilize program safety data for assigned program locations and fleet vehicles. Review and maintain documentation completed by staff per agency procedure to ensure that problems or concerns are addressed immediately. Ensure clients and staff receive ongoing training in safety topics and procedures for response to incidents and disasters; monitor and maintain documentation according to licensure requirements. Support clients at assigned program locations to establish Household Guidelines through established procedures; review with household members annually or as determined by household agreements. Maintain individual and household feedback and documentation per procedure. Attend service planning meetings annually and as needed per timelines established by licensure requirements. Participate in the development and provide direct implementation of Implementation Strategies according to timelines established by licensure requirements for assigned locations. Participate in the coordination of Health, Behavioral Intervention, Community Day, Behavioral Health, Employment, and other services based on individual client needs and licensure requirements. Monitor service delivery, client satisfaction, maintain and forward applicable documentation in client case record. Participate in the coordination of leisure and recreation activities for clients; facilitate selection of external registrations to submit to Case Manager, ensure availability of staff coverage and transportation for selections, and ensure choices for in-house and community activities are offered to all clients. Coordinate and ensure client transportation needs are fulfilled through both internal fleet vehicles and external transportation services. Participate in completing appropriate assessment tools by providing information and perspective from applicable team members annually and as needed per timelines established by licensure requirements. Provides and/or arranges for staff training on client plans and strategies annually, upon revisions to strategies, when a knowledge gap is identified, and as requested by program staff; maintain documentation received from Case Manager per procedure. Assure direct support services provided are compliant with all rules, regulations and standards established per agency, state, and federal requirements. Review and reference agency policies, procedures, and forms frequently while performing essential job responsibilities; stay apprised of and implement updated policies and procedures communicated by agency leadership. Conduct at least 4 unannounced site visits to assigned program locations per month; provide feedback to staff and departments using solutions-focused language and positive approaches. Maintain/submit documentation per procedure. Participate in obtaining input from customers (clients, families, guardians, other staff) and stakeholders on how to improve services through individual/group meetings; provide feedback to departments, team members, and supervisors using solutions-focused language and positive approaches. Compile and enter data on program outcome measures and assist clients from assigned caseload to complete client satisfaction surveys according to CARF standards and timelines. Receive and review client incident reports to ensure completion and accuracy; complete appropriate follow-ups and/or consult with Program Director for further guidance as needed. Maintain documentation per procedure. Participate in monitoring client financial status including but not limited to: earned income, unearned income, public entitlements, personal needs allowance, and bills. Report misuse or exploitation of client money and/or benefits to Program Director or designee according to policies and procedures. Participate in client referral and admissions processes using solutions-focused language and positive approaches. Participate in providing direct service to clients as assigned in order to meet client and program needs; this includes cross training and coverage in other programs to ensure the agency's continued success. Physically assist clients in situations including, but not limited to: getting in and out of van, bathtub, shower, or bed as stated in client strategies. Provide transportation for clients in personal or agency vehicle for work, shopping, appointments, social events, etc. Obtain medication administration authorization at assigned program locations. Maintain medication administration authorization by performing medication administration tasks (medication passes), attending annual training, following all policies and procedures, and minimizing preventable medication errors. Lead by example in implementing Home and Community Based Settings Rules and applying principles to client, family, and stakeholder interactions Consult with Program Director regarding any proposed changes in programs, procedures, or schedules for approvals as required prior to implementing changes. Attend and participate in region, department, division, and agency scheduled meetings, events, and trainings using solutions-focused language and positive approaches. Notify immediate supervisor of identified schedule conflicts as soon as possible; collaboration with supervisor and other departments to resolve attendance conflicts is required. Exercise sound judgement in recognizing and responding to emergency situations involving clients, staff, and/or the physical environment/location; take appropriate action according to agency policies and procedures including completing required incident reporting or documentation. Collaborate with clinical staff and management to develop and implement a plan of action using solutions-focused language and positive approaches in the event of client emergencies or critical needs Monday through Friday. What will we provide Full Time employees. Benefits_Summary.pdf $1000 sign on bonus for full-time 21 Days of Paid Time Off plus 10 Paid Holidays Paid training Tuition reimbursement Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance 401K with a 3.5% company contribution after one year. What will you bring to the table? Bachelor's Degree in Human Services, Master's Preferred At least two years of experience working directly with individuals with intellectual disabilities Two years supervisory experience preferred. Physical Climb stairs daily No medical restrictions which would prohibit implementation of a lift/transfer or implementation of behavioral programs. Push, pull, reach, stoop/bend over and use step stool daily. Perform daily housekeeping tasks and assist clients in independent living skills. Physically assist clients in situations including, but not limited to: getting in and out of van, bathtub, shower, or bed regularly Implement behavior support strategies and respond to emergency behavioral issues. Requires significant walking and standing on a daily basis. Equipment: Computer and software including Microsoft Word, Outlook, SharePoint, Excel, and Teams; Internet browser; Zoom platform. Office Equipment including printer/scanner, copy machine, calculator, shredder, etc. Telephone and voicemail. Household appliances including stove, microwave, washer/dryer, dishwasher, and countertop appliances such as microwaves. Alarm Systems for monitoring fire, weather, security, etc. Adaptive equipment as defined in individual strategies including hoyer lift and accessories, shower chairs or benches, walkers, wheelchairs, etc. Agency vehicles with and without wheelchair lifts. Additional Requirements: Minimum age requirement: 21 years Ability to lift or move up to 50 pounds to assist in two-person lift or with use of adaptive equipment. Pass S-TOFHLA literacy test. Complete required DSP Training, including Medication Administration Authorization. Maintain Medication Administration Authorization by following all related policies and procedures. Complete and maintain training compliance and/or certification in CPR, First Aid, Infection Control, OIG Rule 50, and CPI. Complete state-required QIDP training within six months of hire. Maintain QIDP status by completing 12 CEU's annually. Individual must have and maintain a valid Illinois driver's license; must maintain licensure and an acceptable driving record per procedure. Individual must have and maintain Illinois minimum required automobile liability insurance coverage per procedure. Use of a personal automobile during work hours is required. Provide transportation for clients in personal automobile when necessary. Use of personal cell phone for work-related communication and tasks, including applications for HIPAA-compliant messaging is required. If we seem like a good fit, consider joining our growing team of compassionate, hardworking, and caring individuals, and start your path toward a fulfilling career that you can be proud of.

About Envision Unlimited: Founded in 1948 in Chicago, Envision Unlimited provides a full spectrum of care for individuals with disabilities ranging in age from infancy to 80+. We serve all individuals regardless of race, gender, religion, or ability to pay. Our innovative services span Chicagoland and Central Illinois and include community living, day programs, behavioral health, employment services, family respite, and foster care. Our innovative services span Chicagoland and Central Illinois and include community living, day programs, behavioral health, employment services, family respite, foster care and Supportive Housing. Learn more at: ************************* Now Hiring: Site Operations Manager (Mental Health Center) | Full-Time | Onsite Location: 4419 N. Ravenswood Ave. Chicago, IL 60640 Schedule : Monday-Friday Are you a natural organizer, team motivator, and mission-driven leader? Do you believe that great operations make great care possible? We're looking for a Site Operations Manager who thrives in a fast-paced environment and is passionate about supporting teams that change lives. At our Community Mental Health Center, your leadership ensures everything runs smoothly from the front desk to intake, to creating a space where clients feel safe and supported the moment they walk in. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. What You'll Do: As the heartbeat of our center's daily operations, you'll: Lead, coach, and inspire our front office and intake teams Ensure clients experience timely, respectful, and seamless service Oversee insurance verification, co-pay collection, and financial registration Manage appointment flow and check-in procedures like a pro Collaborate across departments to keep communication strong and the mission moving forward Track key metrics like intake volume, payer trends, and service use Promote a trauma-informed, uplifting workplace culture Support regulatory compliance and quality improvement efforts Help maintain a clean, safe, and welcoming facility You're a Great Fit If: You love creating order and clarity in busy environments You believe the little details matter just as much as the big picture You enjoy helping teams grow and thrive You're passionate about making a difference in mental health care Team Members You'll Supervise: Front office, which includes housekeeping and intake Why Join Us? We're not just a MH Center, we're a community. Join a mission-driven organization where your work directly supports people on their journey to wellness. You'll have the chance to lead with purpose, make real impact, and grow your career in a supportive, collaborative environment. Requirements What You Bring: Qualifications: Education: Bachelor's degree required (Human Services or related field preferred). Experience: At least 1 year of administrative experience in a mental health or healthcare setting. At least 1 year of supervisory experience. Basic understanding of insurance billing practices is a plus. Technical Skills: Comfortable with technology and common computer systems. Communication: Strong written and verbal communication skills. Personal Qualities: Organized, resilient, calm under pressure, and team-oriented. Pass a criminal background check Envision Unlimited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Compensation & Benefits: Base Salary: $55,000 per year ($60,000 With a master's degree ). Paid Time Off: 11 Vacation days, 12 Holidays days, 3 sick days, 3 personal days Illinois Paid Leave: 40 hours (accrued) Insurance: Medical, dental, and vision coverage Retirement: 403(b) plan Additional Benefits: Employee Assistance Program (EAP) Mileage reimbursement Public Service Loan Forgiveness eligibility Cell phone reimbursement (or use of company phone) Free clinical supervision for licensure (LSW, LCSW, LPC, LCPC) Reimbursement for professional licensure and renewal fees Include boutiques of voluntary benefits. Cell phone allowance as well as annual tuition assistance. Salary Description $55,000 per year

Requirements What You Bring: Qualifications: Education: Bachelor's degree required (Human Services or related field preferred). Experience: At least 1 year of administrative experience in a mental health or healthcare setting. At least 1 year of supervisory experience. Basic understanding of insurance billing practices is a plus. Technical Skills: Comfortable with technology and common computer systems. Communication: Strong written and verbal communication skills. Personal Qualities: Organized, resilient, calm under pressure, and team-oriented. Pass a criminal background check Envision Unlimited provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Envision Unlimited offers competitive salaries and a generous benefit package to our professionals: Compensation & Benefits: Base Salary: $55,000 per year ($60,000 With a master's degree ). Paid Time Off: 11 Vacation days, 12 Holidays days, 3 sick days, 3 personal days Illinois Paid Leave: 40 hours (accrued) Insurance: Medical, dental, and vision coverage Retirement: 403(b) plan Additional Benefits: Employee Assistance Program (EAP) Mileage reimbursement Public Service Loan Forgiveness eligibility Cell phone reimbursement (or use of company phone) Free clinical supervision for licensure (LSW, LCSW, LPC, LCPC) Reimbursement for professional licensure and renewal fees Include boutiques of voluntary benefits. Cell phone allowance as well as annual tuition assistance. Salary Description $55,000 per year

Job Details Management TAC 473 - Aurora, IL Full-Time Bachelors Degree $56160.00 Health CareQIDP Operations Manager - Aurora $1,000 Sign on Bonus The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges, those who have suffered a trauma, and those at risk to enjoy lives of dignity and purpose. We are looking for a QIDP Operations Manager - Aurora who exemplifies that mission and wants to work for an organization that makes a difference. Position Schedule-Specific Hours: Salary M-F, evenings, weekends, and holidays with weekend on-call rotation What will you be doing? Responsible for the day-to-day operation of up to 7 Community Living locations. Assure that all aspects of community living comply with DHS, HCBS, and CARF standards as well as agency policies and procedures. Ensure that physical environments are safe, clean, and accessible for clients and staff. Responsible for the hiring, training, ongoing supervision, and performance evaluation of Direct Support Professional staff at assigned locations. Responsible for monitoring program budgets and expenditures to ensure programs operate in a fiscally responsible manner. Responsible for creating and maintaining a positive, professional, and safe environment for clients and staff to live, learn, and work. Expected to participate in direct service as needed. Requires on-call responsibilities to assure quality services 24 hours a day and 7 days a week. During the standard work week, Responsible for responding to their assigned sites; weekends are handled via an on-call rotation. May have some work components that can be performed remotely. Remote work arrangements are not a right or entitlement of employment. They are discretionary and subject to demonstrated performance and operational needs. Essential Job Responsibilities Ensures that assigned program locations are adequately staffed to support clients according to supervision and support needs as well as licensure requirements; prioritize coverage needs of the program in urgent or emergent situations to ensure the agency's continued success. Screen, interview, and hire qualified candidates for Direct Support Professional (DSP) roles. Complete competency-based training assessments/on the job training with all regular and substitute staff assigned. This training includes but is not limited to: procedures, observation of client interaction, documentation, and specific instruction in shift duties and responsibilities. Provides additional required information and training to support DSPs upon request. Complete staff schedules for assigned program locations per program procedures; manage requests for PTO based on needs of the program and agency procedures. Ensure staff schedules, including voluntary additional shifts, are compliant with agency policies and procedures. Review and approve assigned staff's time records and expenses in Paycom, monitoring for accuracy and adherence to time and attendance procedures; submits timely payroll records per agency procedures and reports any suspected fraudulent activity to the Program Director immediately. Monitor and ensure assigned staff's compliance with all agency, state, and federal training requirements; prevent ineligible staff from engaging in work activities and reports concerns to Program Director immediately. Provide ongoing guidance and training to direct support professionals to assure client programming, documentation, safety, rights and confidentiality standards are being met during service delivery. Provide ongoing supervision and feedback to staff assigned in order to acknowledge areas of excellence and identify areas of opportunity. Complete performance evaluations for staff assigned prior to the end of the first 60 days and at least annually per procedure. Draft and present corrective counseling documents to address staff performance deficits; discuss matters with staff in a manner that preserves dignity and encourages staff development and behavioral change; maintain records of discussions and documentation. Schedule and lead monthly staff meetings for assigned program locations using solutions-focused language and positive approaches; review meeting topics with all staff not in attendance. Document attendance and minutes, maintain documentation per procedure. Ensure adequate food, safety, household, and sanitary supplies for assigned program locations according to licensure requirements by ordering through agency approved procurement procedures; monitor purchases to avoid excess stock of goods and stay within budgeted costs. Monitor and maximize LINK benefit usage, including completing the LINK Monitoring Report; complete documentation and submit per agency procedures. Monitor spending at assigned program locations; code expenses to proper budget line item, track spending per program procedures, complete purchase orders per established procedures, and adhere to annual budgeted allotments. Consults with Program Director for purchases that exceed budgeted allotments. Assure accurate completion of required billing documentation by staff; input client census and additional supports billing per established deadlines. Review billing reports to ensure budgeted income is captured and collaborate with team members to correct rejections in a timely fashion. Monitor conditions to minimize financial losses in the area of overtime, employee injury, agency property misuse/damage, food costs, and other program-specific areas. Participate in the development of program budgets by preparing estimated expenses to include furnishings for repair/replace, client activities, facilities and accessibility needs, as well as aesthetic upkeep. Monitor assigned program locations' physical environments including but not limited to: exterior structures, interior structures, furnishings and appliances. Coordinate work orders, repairs, replacements, outside services, and inspections as needed and according to licensure requirements. Takes appropriate urgent or emergent actions when necessary. Collect, report, and utilize program safety data for assigned program locations and fleet vehicles. Review and maintain documentation completed by staff per agency procedure to ensure that problems or concerns are addressed immediately. Ensure clients and staff receive ongoing training in safety topics and procedures for response to incidents and disasters; monitor and maintain documentation according to licensure requirements. Support clients at assigned program locations to establish Household Guidelines through established procedures; review with household members annually or as determined by household agreements. Maintain individual and household feedback and documentation per procedure. Attend service planning meetings annually and as needed per timelines established by licensure requirements. Participate in the development and provide direct implementation of Implementation Strategies according to timelines established by licensure requirements for assigned locations. Participate in the coordination of Health, Behavioral Intervention, Community Day, Behavioral Health, Employment, and other services based on individual client needs and licensure requirements. Monitor service delivery, client satisfaction, maintain and forward applicable documentation in client case record. Participate in the coordination of leisure and recreation activities for clients; facilitate selection of external registrations to submit to Case Manager, ensure availability of staff coverage and transportation for selections, and ensure choices for in-house and community activities are offered to all clients. Coordinate and ensure client transportation needs are fulfilled through both internal fleet vehicles and external transportation services. Participate in completing appropriate assessment tools by providing information and perspective from applicable team members annually and as needed per timelines established by licensure requirements. Provides and/or arranges for staff training on client plans and strategies annually, upon revisions to strategies, when a knowledge gap is identified, and as requested by program staff; maintain documentation received from Case Manager per procedure. Assure direct support services provided are compliant with all rules, regulations and standards established per agency, state, and federal requirements. Review and reference agency policies, procedures, and forms frequently while performing essential job responsibilities; stay apprised of and implement updated policies and procedures communicated by agency leadership. Conduct at least 4 unannounced site visits to assigned program locations per month; provide feedback to staff and departments using solutions-focused language and positive approaches. Maintain/submit documentation per procedure. Participate in obtaining input from customers (clients, families, guardians, other staff) and stakeholders on how to improve services through individual/group meetings; provide feedback to departments, team members, and supervisors using solutions-focused language and positive approaches. Compile and enter data on program outcome measures and assist clients from assigned caseload to complete client satisfaction surveys according to CARF standards and timelines. Receive and review client incident reports to ensure completion and accuracy; complete appropriate follow-ups and/or consult with Program Director for further guidance as needed. Maintain documentation per procedure. Participate in monitoring client financial status including but not limited to: earned income, unearned income, public entitlements, personal needs allowance, and bills. Report misuse or exploitation of client money and/or benefits to Program Director or designee according to policies and procedures. Participate in client referral and admissions processes using solutions-focused language and positive approaches. Participate in providing direct service to clients as assigned in order to meet client and program needs; this includes cross training and coverage in other programs to ensure the agency's continued success. Physically assist clients in situations including, but not limited to: getting in and out of van, bathtub, shower, or bed as stated in client strategies. Provide transportation for clients in personal or agency vehicle for work, shopping, appointments, social events, etc. Obtain medication administration authorization at assigned program locations. Maintain medication administration authorization by performing medication administration tasks (medication passes), attending annual training, following all policies and procedures, and minimizing preventable medication errors. Lead by example in implementing Home and Community Based Settings Rules and applying principles to client, family, and stakeholder interactions Consult with Program Director regarding any proposed changes in programs, procedures, or schedules for approvals as required prior to implementing changes. Attend and participate in region, department, division, and agency scheduled meetings, events, and trainings using solutions-focused language and positive approaches. Notify immediate supervisor of identified schedule conflicts as soon as possible; collaboration with supervisor and other departments to resolve attendance conflicts is required. Exercise sound judgement in recognizing and responding to emergency situations involving clients, staff, and/or the physical environment/location; take appropriate action according to agency policies and procedures including completing required incident reporting or documentation. Collaborate with clinical staff and management to develop and implement a plan of action using solutions-focused language and positive approaches in the event of client emergencies or critical needs Monday through Friday. What will we provide Full Time employees. Benefits_Summary.pdf $1000 sign on bonus for full-time 21 Days of Paid Time Off plus 10 Paid Holidays Paid training Tuition reimbursement Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance 401K with a 3.5% company contribution after one year. What will you bring to the table? Bachelor's Degree in Human Services, Master's Preferred At least two years of experience working directly with individuals with intellectual disabilities Two years supervisory experience preferred. Physical Climb stairs daily No medical restrictions which would prohibit implementation of a lift/transfer or implementation of behavioral programs. Push, pull, reach, stoop/bend over and use step stool daily. Perform daily housekeeping tasks and assist clients in independent living skills. Physically assist clients in situations including, but not limited to: getting in and out of van, bathtub, shower, or bed regularly Implement behavior support strategies and respond to emergency behavioral issues. Requires significant walking and standing on a daily basis. Equipment: Computer and software including Microsoft Word, Outlook, SharePoint, Excel, and Teams; Internet browser; Zoom platform. Office Equipment including printer/scanner, copy machine, calculator, shredder, etc. Telephone and voicemail. Household appliances including stove, microwave, washer/dryer, dishwasher, and countertop appliances such as microwaves. Alarm Systems for monitoring fire, weather, security, etc. Adaptive equipment as defined in individual strategies including hoyer lift and accessories, shower chairs or benches, walkers, wheelchairs, etc. Agency vehicles with and without wheelchair lifts. Additional Requirements: Minimum age requirement: 21 years Ability to lift or move up to 50 pounds to assist in two-person lift or with use of adaptive equipment. Pass S-TOFHLA literacy test. Complete required DSP Training, including Medication Administration Authorization. Maintain Medication Administration Authorization by following all related policies and procedures. Complete and maintain training compliance and/or certification in CPR, First Aid, Infection Control, OIG Rule 50, and CPI. Complete state-required QIDP training within six months of hire. Maintain QIDP status by completing 12 CEU's annually. Individual must have and maintain a valid Illinois driver's license; must maintain licensure and an acceptable driving record per procedure. Individual must have and maintain Illinois minimum required automobile liability insurance coverage per procedure. Use of a personal automobile during work hours is required. Provide transportation for clients in personal automobile when necessary. Use of personal cell phone for work-related communication and tasks, including applications for HIPAA-compliant messaging is required. If we seem like a good fit, consider joining our growing team of compassionate, hardworking, and caring individuals, and start your path toward a fulfilling career that you can be proud of.

Remote Client Operations Manager - Travel Required Summary of Position: Under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities, the Client Operations Manager is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Manager will also assist in training, staffing, and providing coverage at various sites. This is not a remote position and on-site attendance at accounts is required. Duties & Responsibilities: Responsible for meeting facility revenue goals on a consistent basis Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS) Identifies and recommends opportunities to increase productivity Complies with all release of information related functions, as stipulated by service agreement. Prepares weekly dashboard and month-end Operational performance reports Monitors productivity and quality to ensure high customer service satisfaction Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote. Assists in selecting, interviewing, hiring, training and terminating of employees Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary Manages scheduling of onsite staff to include time off requests and payroll approval Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates. Maintains confidentiality by keeping all information seen and heard in the facility secure Provides input into the review and revision of site procedure Performs quality reviews and site evaluations as required by clients Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester Looks up medical record numbers, fills out guides and pulls medical records, when appropriate Reviews the requests to determine which encounters are being requested Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated Captures the appropriate pages for the requested records, when appropriate Re-assembles the charts (if paper) for re-filing Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure Documents the release of information in the patient medical record or other means determined by the facility. Calculates billing and prepares invoices, as needed Certifies medical records copies, when appropriate Attends all mandatory meetings and/or training sessions Ensures supplies are available at designated facility Submits company-related travel expense reports and original receipts to manager in a timely fashion Develops and maintains strong, professional relationship/partnership with the Client management team Runs reports and analyzes content to appropriately manage the operations Complies with and provides guidance on Company Policies, as identified in the Company Handbook Performs other appropriate duties, as assigned, to meet the needs of the department and the company Minimum Qualifications: Bachelor's Degree Preferred Prior Supervisory experience A valid driver's license and a history of safe driving Ability to communicate effectively with clients, staff members and management. Experience with medical records or healthcare, beneficial. Knowledge of HIPAA privacy information standards, required. Medical terminology coursework, preferred RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required. Ability to travel to various assigned accounts Ability to report to work consistently with minimal unplanned schedule deviations

Remote Client Operations Manager - Travel Required Summary of Position: Under the direction of the Director of Client Operations and the general instruction of the primary Facility Contact at various facilities, the Client Operations Manager is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Manager will also assist in training, staffing, and providing coverage at various sites. This is not a remote position and on-site attendance at accounts is required. Duties & Responsibilities: Responsible for meeting facility revenue goals on a consistent basis Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS) Identifies and recommends opportunities to increase productivity Complies with all release of information related functions, as stipulated by service agreement. Prepares weekly dashboard and month-end Operational performance reports Monitors productivity and quality to ensure high customer service satisfaction Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote. Assists in selecting, interviewing, hiring, training and terminating of employees Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary Manages scheduling of onsite staff to include time off requests and payroll approval Distributes work to local site personnel and assists remote supervisors with the coordination of workflow. Will be expected to provide physical coverage at various sites when workload dictates. Maintains confidentiality by keeping all information seen and heard in the facility secure Provides input into the review and revision of site procedure Performs quality reviews and site evaluations as required by clients Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester Looks up medical record numbers, fills out guides and pulls medical records, when appropriate Reviews the requests to determine which encounters are being requested Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated Captures the appropriate pages for the requested records, when appropriate Re-assembles the charts (if paper) for re-filing Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure Documents the release of information in the patient medical record or other means determined by the facility. Calculates billing and prepares invoices, as needed Certifies medical records copies, when appropriate Attends all mandatory meetings and/or training sessions Ensures supplies are available at designated facility Submits company-related travel expense reports and original receipts to manager in a timely fashion Develops and maintains strong, professional relationship/partnership with the Client management team Runs reports and analyzes content to appropriately manage the operations Complies with and provides guidance on Company Policies, as identified in the Company Handbook Performs other appropriate duties, as assigned, to meet the needs of the department and the company Minimum Qualifications: Bachelor's Degree Preferred Prior Supervisory experience A valid driver's license and a history of safe driving Ability to communicate effectively with clients, staff members and management. Experience with medical records or healthcare, beneficial. Knowledge of HIPAA privacy information standards, required. Medical terminology coursework, preferred RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required. Ability to travel to various assigned accounts Ability to report to work consistently with minimal unplanned schedule deviations

Role Description These are Full-Time Remote roles for a Coding Operations Manager and Coding Clinical Documentation Manager. * Manages all coding and coding-related process flows. * Provides clinical documentation improvement, working with center staff and vendors, as necessary. * Manages coding SLAs to ensure accurate coding and timely billing. * Manages coding education for urgent care center staff and BPO vendors. * Coordinates with BPO leader on vendor-related opportunities with offshored coding workforce * Develops strategic direction for coding teams, ensuring long-range success and high-quality outcomes. * Other duties as assigned. Qualifications * BA degree in related fields * Minimum 5 years' healthcare leadership experience in coding/CDI * Certified as a RHIA, RHIT, or CPC preferred. This is a remote position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Role Description These are Full-Time Remote roles for a Coding Operations Manager and Coding Clinical Documentation Manager. Manages all coding and coding-related process flows. Provides clinical documentation improvement, working with center staff and vendors, as necessary. Manages coding SLAs to ensure accurate coding and timely billing. Manages coding education for urgent care center staff and BPO vendors. Coordinates with BPO leader on vendor-related opportunities with offshored coding workforce Develops strategic direction for coding teams, ensuring long-range success and high-quality outcomes. Other duties as assigned. Qualifications BA degree in related fields Minimum 5 years' healthcare leadership experience in coding/CDI Certified as a RHIA, RHIT, or CPC preferred. This is a remote position. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Job DescriptionRole Description These are Full-Time Remote roles for a Coding Operations Manager and Coding Clinical Documentation Manager. Manages all coding and coding-related process flows. Provides clinical documentation improvement, working with center staff and vendors, as necessary. Manages coding SLAs to ensure accurate coding and timely billing. Manages coding education for urgent care center staff and BPO vendors. Coordinates with BPO leader on vendor-related opportunities with offshored coding workforce Develops strategic direction for coding teams, ensuring long-range success and high-quality outcomes. Other duties as assigned. Qualifications BA degree in related fields Minimum 5 years healthcare leadership experience in coding/CDI Certified as a RHIA, RHIT, or CPC preferred. This is a remote position.

Job Description Salary: $55000-$60000 Other Forms of Compensation: Pay Grade: [[pay Grade_obj]] A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary In conjunction with unit management, this individual will monitor activities to ensure conformance with Company, government and accrediting agency standards and regulations. Key Responsibilities: Ensures optimal customer service and client satisfaction Provides cost effective management that meets and exceeds stated expectations Assists in the responsibility for all operational activities including quality improvement, sanitation, infection control and all facility-related activities Follows health, safety and sanitation guidelines for all products Performs other duties as assigned Qualifications: Associate's Degree, or comparable experience 3-5 years of relevant experience Supervisory, leadership, management and coaching skills. Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels. The ability to multi-task and establish priorities Exhibit initiative, sense of urgency, responsibility, flexibility and leadership Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. *********************************************************************************************** Req ID: 1484841 Compass Corporate MELANIE ATKINS [[req_classification]]

About Atom Atom.com is on a mission to reimagine the future of naming. We've built a powerful domain marketplace and branding platform. But we're not here to do more of the same-we're building a platform from the ground up, powered by AI, brand-first thinking, and a deep understanding of what founders and domain investors actually need to power their business. We're looking for a Director of Operations to ensure that our marketplace runs smoothly, efficiently, and with a relentless focus on customer experience. From product delivery and support to fraud prevention and payouts, this is a high-impact, cross-functional role that sits at the heart of Atom's day-to-day operations. What You'll Do Oversee Daily Marketplace Operations Lead the execution of core operational functions-support, fulfillment, payouts, fraud controls, and marketplace integrity. Manage and Optimize Support Systems Own helpdesk tools, ticket workflows, and customer service processes to ensure quick, high-quality resolutions at scale. Coordinate Digital Product Delivery Ensure purchased domains and other products are delivered to customers smoothly, reliably, and on time. Collaborate with Product & Engineering Work closely with core and growth product teams to identify pain points, recommend operational improvements, and help roll out new tools or processes. Monitor Risk, Fraud, and Compliance Maintain systems for fraud detection, transaction integrity, and account security-balancing growth with trust and safety. What We're Looking For Experience with selling products or software directly to customers online 7-12 years of experience in operations, including 3+ years in a senior-level or team lead capacity Background in SaaS, digital marketplaces, or high-volume transactional platforms Proven success managing cross-functional ops-especially with product, engineering, and support Excellent judgment in fast-paced, high-stakes operational decisions Familiarity with tools like Intercom, Stripe, ClickUp, or equivalent systems Analytical mindset with comfort in process design, automation, and continuous improvement Bonus Points Experience managing digital goods fulfillment Operational background in high-trust environments with fraud or risk components Prior exposure to marketplaces or fintech-style customer operations Why Join Atom At Atom, we believe operational excellence is a competitive advantage. We're not just building a marketplace-we're designing a best-in-class platform that delivers speed, trust, and a standout customer experience. You'll be joining a team that values systems thinking, innovation, and hands-on problem-solving. If you thrive in a fast-moving environment and care deeply about getting the details right, this is your opportunity to make a lasting impact. Location: Hoffman Estates, IL (Hybrid: 3 days in-office, 2 days remote)

JOB SUMMARY: Oversees the day-to-day operations under the direction of the VP of Operations. Responsible for the overall operation performance at the various plants. Responsible for delivering operational excellence and successfully meeting the KPIs. Provides the necessary support to the management team ensuring profitability at each of the locations. ESSENTIAL DUTIES: · Develops, communicates, and implements the operation strategy for all plants. Manages the performance matrix to proactively identify efficiency issues and propose solutions. Plans capital expenditures, maintenance efficiency. Manages the monthly budgeting and approvals process. Provides strategic direction to the operation's team. Coaches, counsels, and helps develop the operation's team. Coordinates and provides operational support throughout the enterprise. Reviews production and goal performance record with GMs and Plant Managers on a weekly basis. Ensures production standards and SOP's for each job in the plant are accurate and followed. Collaborates with Customer Service and Sales to address and bring to resolution all customer concerns. Provides monthly performance updates by locations. Holds GMs accountable for Health and Safety regulations and reporting being met and in compliance. Ensures plant organization/cleanliness through proper 5S process management. Perform any other duties as required. MINIMUM REQUIREMENTS: · College degree is desired. Progressive management experience in operations Minimum 2 years' experience as GM experience is required. Strong leadership skills Good communication and coaching skills Strong understanding of P&L Proficient computer skills in Excel, Word, and Microsoft Outlook. Travel 3 to 5 days per week (75%) Six Sigma or Lean manufacturing experience preferred.

Job Description Operations Manager Community Health Partnership of Illinois is a is a non-profit organization that provides primary health care to migrant farmworkers and other medically underserved populations throughout northern and central Illinois that specializes in primary preventative medical, dental, and behavioral health service. Our focus is delivering quality, culturally responsive health care services to our patients, caregivers, and partners in the communities we serve. The Operations Manager (OM) oversees business and patient services operations for multiple Community Health Partnership of Illinois (CHP) satellite health center sites. The OM is responsible for overall growth, financial well-being, development and quality of services for patients working in collaboration with the VP of Operations, Nursing Director and other key Executive Staff. The OM is a key part of the Leadership Team with key responsibilities for the effective and successful management of labor, productivity, quality control, customer service and safety measures around the health centers. Th OM is responsible for overseeing, directing and supporting key clinical and administrative leaders to ensure the performance targets for medical, dental and behavioral health is achieved, patient schedule is efficient and patient access and customer service goals are achieved. The OM will monitor site staff work schedules, ensure the centers are adequately staff, ensure proper administrative workflows are implement, manage business processes, supplies and inventory management and ensure information flow is developed, goals and objectives are clear. Duties/Responsibilities: Oversees the entire facility operations from opening to closure, responding to emergency calls, operational hours and days and the accuracy of positing for all assigned sites. Responsible for the appropriate specialty scheduling that will achieve patient and provider productivity success Manage from research and guide the development team with the demographic of patients populations for the recruitment and utilization of these sites. Qualifications Bachelor's Degree in health care administration or a related field from an accredited institution. Masters' degree highly desirable Three years supervisory/ management experience. Bilingual (Spanish-English) highly desirable. Excellent skills in managing people and programs concurrently. Demonstrated ability to manage multiple projects. Leadership/Conflict Management/Decision-Making/People Management/Data Entry Skills Data Processing Skills/Dependable/Critical Thinking Skills/Problem Solving Skills/Excellent Communication Skills Persuasiveness

Job Description The Director of Operations is responsible for management of JCC Chicago agency-wide operations. The position will support the COO in achieving agency goals on security, IT, facilities, and customer experience. This role will assist with managing key initiatives involving facilities and related capital projects, physical and cyber security and information technology services. This position is responsible for the fitness schedule and coordination on any facilities rentals ensuring a great experience for rental partners. At JCC Chicago, we are focused on growing good kids, building communities, and educating ourselves on the past to make a difference for the future. The largest JCC in North America, JCC Chicago offers a life-affirming journey that builds on the richness and power of Jewish values and continues to reimagine them for a more connected, inspired community. JCC Chicago is an equal opportunity agency that offers career opportunities, internships, and volunteer roles for all. Key Essential Duties: Facilities and Capital Projects: Develop and maintain an agency-wide needs list for all facilities and campuses. Develop and implement project plans, budgets, and timelines. Assist COO with coordination with JFMC, contractors, and external agencies to ensure ongoing maintenance and new capital projects are completed in a timely manner and within budget. Conduct regular site visits and inspections to monitor progress and quality. Safety and Security: Oversee building hours, closures, weather events, and related operational decisions; work with the Marketing and Communications team to ensure staff and members are informed. Supervise facilities staff at locations ensuring staffing is adequate to meet community needs. Information Technology: Manage relationships with IT service providers to ensure service level agreements (SLAs) are met. Manage IT hardware audits and ensure equipment is ready for agency use. Operations and Resource Management: Review and oversee efficiencies in agency-wide purchasing. Ensure agency business filings, licenses, etc. are current and maintain related records. Customer Service and Supervision: Supervise and develop the Customer Engagement Managers at Bernard Weinger JCC and Bernard Horwich JCC to continually evaluate and improve upon the agency's customer experience model, creating a consistent, high-touch, integrated approach across all channels, including in-person, online and phone. Work with the Director of Customer Solutions on aligned initiatives. Marginal Duties: Other duties as assigned to support the success of JCC Chicago. Physical Duties: Be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Ability to stand; walk and stoop, kneel, crouch, or crawl. Demonstrate physical stamina and agility required to be mobile for long periods throughout the day. Repetitive movement of arms and hands to operate computer, keyboard and mouse. Ability to operate equipment such as phone, computer keyboard, calculator and standard office equipment. Vision: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. React with physical and mental alertness in emergency situations and assist in evacuation of building. Must be able to rotate head side to side to scan the environment. Ability to demonstrate, motivate and communicate with children and adults. Ability to speak clearly and articulately with a loud tone of voice. Mental alertness; sustain concentration for long periods of time. Days/Hours/%Travel: Full time + with local travel to JCC locations around the Chicago area; May require weekends for events, as needed. Direct Reports (Titles and FTE%): 2 Manager, Customer Engagement (2 FTE) Indirect Reports (Titles and FTE%): 3 FT Engagement Specialists (2.5 FTE) Administrative Coordinator (.88FTE) 4 PT Engagement Specialists (1.45 FTE) 4 PT Party Specialists (.2 FTE) 3 PT Clerical Staff (.68FTE) Multiple Fitness Staff Job Category: Management Education Qualifications: Bachelor's Degree in Non-Profit Management, Business Administration or related field required. Salary Range: $90,000-$100,000 (commensurate with education and experience) Previous Experience: 7-10 years of related experience in operations management with a focus on project management Proven experience in managing outsourced IT and Security services Excellent communication skills Ability to work effectively in a fast-paced environment. Other Requirements: Excellent written and verbal skills are critical. Strong knowledge of Jewish history, culture, and practice preferred. Demonstrated creativity and flexibility. A self-starter with a clear commitment to Jewish community and embodiment of JCC Chicago's core values of Self-Leadership & Accountability, Customer Service, Teamwork & Collaboration and Creativity & Innovation. Conflict management, listening and decision-making skills. Strong oral and written communication skills; must have highly developed public speaking/presentation skills. Previous supervisory experience of full-time or part-time staff preferred. Experience working collaboratively with colleagues across an organization preferred. Intermediate proficiency in MS Word, Excel and databases with the ability to learn other technology as needed; proficiency with Salesforce preferred. Experience managing and reporting out of databases. Demonstrated ability to work well with various members of the community in a friendly, courteous manner. A strong team player with the willingness and ability to go above and beyond. Must have strong ability for follow up and follow through. Must be highly organized and detail oriented. Ability and willingness to travel to various JCC locations. Must have reliable transportation, valid driver's license for at least 24 months, proof of auto insurance (with a minimum $250,000 liability). JCC Chicago offers a suite of comprehensive benefits to full time staff including: Flexible Work Schedule Health, dental, and vision insurance Participation in a 401(K) plan with matching contributions Life insurance and short/long term disability coverage Generous paid time off, sick time, and paid observance of secular and Jewish religious holidays Employee Assistance Program (EAP) Uniquely JCC Benefits Free fitness membership at JCC Chicago community centers and aquatics facilities Meaningful discounts on JCC Chicago programming, including day and overnight camp, Early Childhood, and event rentals Professional development opportunities with the JUF/Jewish Federation Tuition Assistance Program

The Operations Manager is responsible for the overall support of the hospice operations services for the assigned locations to support upon the job offer. He/she is responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and the delegation to and coordination of hospice personnel evaluations; is responsible for establishing standards of care to comply with federal and state regulations and guidelines. The Operations Manager establishes, implements and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy. Essential Job Functions/Responsibilities Operational planning and budgeting. Ensuring organizational compliance with legal, regulatory and accreditation requirements. Assures that all business conduct is above minimum standards required by law and will not condone any activities that achieve results through violation of the law, unethical business or patient care practices. Monitoring business operations to insure financial stability. Evaluating hospice services and personnel using measurable outcomes and objectives. Conflict and complaint management resulting in a resolution. Establishing and maintaining effective channels of communication including integration or technology, as applicable. Ensuring hospice personnel stay current with clinical information and practices. Ensuring adequate and appropriate staffing. Staff development including orientation, in-service, continuing education, competency testing and quality assessment performance improvement. Ensuring that interdisciplinary care is provided by supporting the Clinical Manager and their team. Ensuring supportive services are available to personnel by supporting the Clinical Manager and their team. Ensuring coordination with other departments, services and senior management, as appropriate. Ensuring staff and organization stay current on local and national hospice issues and trends. Ensure staff is oriented and trained Working with HR Department to ensure compliance with employee files and ensuring that all discipline measures are acted upon in a timely and professional manner. Working with payroll manager to ensure timely delivery of payroll hours biweekly through the payroll process Monitoring and ensuring staff productivity meets company expectations. Ensuring that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes. Directing staff in performance of their duties including admission, discharge, transfer, revocation, and provision of service to patients. Ensuring appropriate staff supervision during all service hours. Monitoring service utilization to ensure delivery of comprehensive care. Ensuring services provided by other agencies are authorized by hospice. Monitoring operational progress toward accomplishing operational and strategic goals. Ensuring appropriate data collection and regular, complete reports are received by the Governing Body in partnership with the Compliance Officer/Director. Ensuring adequate space, equipment and supplies are available. Communicating with the corporate office to ensure their responsible offices are fully supplied. Responsible for ensuring that the offices responsible for are clean, orderly and are following the policies of offices. Ensuring actionable objectives are derived from evaluation of hospice services and personnel. Ensuring that structure and systems promote interdisciplinary care Ensuring collaboration with agencies and vendors for effective management of services. Ensuring standards of ethical business and clinical practice are maintained Evaluation of the overall program performance of the hospice and implement and regularly evaluate procedures consistent with those policies. Meet the expectations for organizational structure that are appropriate for directing the work of the hospice's employees in accordance with the program's policies and procedures. Maintain a continuous liaison between the governing body and the hospice employees. Ensure that employees are oriented to the program and their responsibilities, that they are continuously trained and that their performance is evaluated. Designate in writing, with the knowledge of the governing body, a qualified person to act in his or her absence. Support the Business Development team with operational efficiencies and support. Which could include attending meetings with referral sources, patients and/or families. Is professional and upholds the values of the company. In this role you will be the Administrator listed on the office licenses you are responsible for, and are expected to uphold CMS guidelines and laws at all times. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Position Qualifications A Bachelor's degree in Business Administration, Master's Degree in health care or related field preferred. Two (2) to five (5) years' experience in health care management. Demonstrates an ability to supervise and direct professional and administrative personnel. Has an ability to deal tactfully with the community. Has knowledge of corporate business management. Demonstrates ability to partner and work with referral sources. Understands hospice care and the services provided to patient and family/caregiver through an interdisciplinary group. Intimate knowledge of Medicare Hospice Certification.

Heart & Vascular Partners LLC (“HVP” or the “Company”) is a leading, national management services organization built exclusively to support independent cardiology and vascular practices and their physician partners. HVP was founded by clinicians, for clinicians, to provide specialized supported services to meet the needs of cardiovascular care, including managed care contracting, facility development and operations, revenue cycle management, and marketing to both patients and referral partners. HVP serves its partners through a national and scaled service delivery platform. The Company remains active in expanding its impact through the leading practices in the markets it targets for investment. Bringing together the most innovative, successful, independent cardiovascular clinicians across the country delivers unique insight, scale, and acceleration of realizing the potential value of each practice for its community, partners, and team members. Summary The Director of ASC Operations is responsible for the planning, design, and execution of multiple development projects across HVP's markets and practice partnerships. The successful establishment of high-quality, efficient outpatient care for our physician partners is one of the most important and value-creating services HVP offers its partners. Additionally, the Director will support the management teams of each ASC by working closely with the COO to share best practices, data, and shared initiatives across HVP's portfolio. The role is both strategic and tactical, requires the ability to manage multiple stages of multiple processes simultaneously, think creatively and strategically to solve challenges in each market, communicate clearly and persuasively, and to understand technical and operational details of ASC management. This is a role with critical responsibilities and points of coordination with HVP's CFO, HVP's partner practices (and their physician and administrative leaders), and third-party consultants. Essential Responsibilities: ASC Development: Project Management Lead ASC development projects on behalf of HVP and its physician partners. Manage real estate (site) selection and lease negotiations. Select and manage third party service providers, including architects, engineers, and general contractors through the duration of each project. Assist in the creation of project budgets and pro forma, tracking and reporting on results throughout project duration. Where applicable, lead efforts to receive regulatory approvals (e.g., certificate of need, accreditation surveys) for the establishment of an ASC. Coordinate communications with HVP, AHP, and physician partners regarding pace, scope, and performance to budget for each project. ASC Operations: Initial Stand-Up and Integration to HVP Operate a well-organized process to procure specialized equipment, and coordinate between vendors and architect/contractor teams. Establish and quantify equipment and consumables needs with physician partners; identify and manage group procurement opportunities with the COO and build procurement cards per procedure. Work closely with practice leadership and HVP HR to specific and recruit staff (clinical and non-clinical) needed to open and maintain ASC operations; interview and make recommendations on hires. Manage accreditation (AAAHC or Joint Commission) and CMS credentialing of facility; complete all licensure requirements per state, as needed. Establish, and implement, necessary policies and procedures, rules and regulations, as well as applicable bylaws required for operation of a first-rate facility. Initiate credentialing and contracting processes with commercial payers with support of HVP contracting team. Lead marketing efforts, including event management, tied to ASC opening. Continuous Operating Support Dedicated clinical and operational reporting to ASC administrators, as supported by COO. Lead cross-portfolio projects in best practices or outcomes data aggregation. Support for ASC administrators via management process. Active participant in, and contributor to, individual ASC Boards/MECs Develop and execute to facility annual budget performance Manage key vendor relationships re: enterprise supply sourcing, equipment contracts, etc. Essential Skills Communication and presence, especially with physicians, with ability to develop relationships easily. Resilience and extroverted energy to source leads in competitive and challenging market. Detailed orientation, and ability to multitask across several simultaneous projects. Business acumen and comfort with complexity of physician practice transactions. Ability to make prudent and effective decisions, on your feet, quickly and clearly. Strong negotiation skills. Strong understanding and commitment to the concept of confidentiality and discretion. Education and Experience At least three (3) years in an ASC development or multi-facility operating role with direct exposure to physicians. Experience in outpatient cardiovascular facilities preferred, but not required. Demonstrated process leadership experience in multifaceted, complex projects. Bachelor's degree; MBA a plus. Supervisory Responsibility: Coordination of contractors and consultants. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability occasionally to lift files, office products and supplies, up to 20 pounds. This position is primarily a desk position, requiring sitting longer hours at the computer typing on a keyboard. Days/Hours This is a full-time position, the schedule of which is determined by the Supervisor. Can work varying or longer schedules, if needs require. Travel: National travel will be required, at a minimum of 2 days a week expected. Other Duties: As assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.