Scheduling Coordinator jobs at Aunt Martha's Health & Wellness

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position, working 11:30am to 8pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

Job Title Radiology Scheduler Department Scheduling Reports to Contact Center Manager Status Full-Time/Non-Exempt The Radiology Scheduler is responsible for managing both inbound and outbound calls with internal and external customers, ensuring efficient scheduling, rescheduling, and confirmation of patient appointments for various radiological exams via a computerized system. Accurate and thorough data entry into the Fuji RIS system is critical to maintaining appointment integrity. Exceptional attention to detail and the ability to effectively multitask are essential for success in this role. Daily use of medical terminology will be integral to the position. In addition, the scheduler may be required to assist with specialty queues as necessary, contributing to the overall success of the department. A strong understanding of radiology exams is essential. This position must demonstrate a commitment to providing world-class customer service and fostering a positive, collaborative work environment. This role offers the flexibility of remote work; however, there may be occasions where in-person presence at the office is required. The radiology scheduler is expected to advance to a Tier 3 Scheduler position, with the timeline for progression determined at the discretion of the manager. Radiology Scheduler Detailed Responsibilities Answer incoming calls from patients, physicians' offices, and other healthcare providers promptly and professionally. Make outbound calls to patients, including reminders, rescheduling, or clarifying information related to exams including faxed orders Use active listening and clear communication to provide accurate information and resolve patient inquiries or issues. Ensure all patient communications are handled efficiently and courteously, maintaining a high level of customer service. Schedule and confirm appointments for a variety of exams using a computerized system. Monitor the schedule and accommodate add-on appointments throughout the day. Initiate the protocol process by either transferring patients to the Assessment Coordinator or scheduling "Assessment" exams for MRI, CT, and Biopsy patients at the time of the appointment. Ensure the accuracy and completeness of patient demographic and insurance information through real-time verification applications. Working knowledge of Medicare, AHCCCS, Workers' Compensation, and other third-party Insurance payors. Input location codes to generate worklists. Provide patients with detailed instructions, including prep requirements, exam location, date, and time. Submit merge requests for duplicate accounts to ensure data consistency. Communicate with imaging centers regarding patient cases and special needs. Utilize all available scheduling resources, including exam notes, WIKI, email Teams updates, and seek support from scheduling leads and supervisors when needed. Report potential issues promptly to radiology scheduling leads, supervisors, and contact center management for direction on resolution. Attach faxed orders to the appropriate patient files. Schedule blocks as required, following established scheduling guidelines. Review orders to ensure all requested exams are scheduled or in the process of being scheduled. Participate in training, orienting, and mentoring new employees as requested by scheduling leads, supervisors, or contact center management. Attend meetings as necessary and perform other related duties as assigned or requested. Specific Job Knowledge, Skill, and Ability Strong Communication - both written and verbal Demonstrates a pleasant disposition and positive attitude, and maintains a cordial and professional approach Dependable Fosters and reinforces team-based results. Anticipates and adapts to change (e.g. policy changes, operational/procedures, insurance changes, protocol changes) in a positive manner. Demonstrates ability to handle multiple tasks with short timelines, prioritize and organize work, and complete scheduling in a timely and accurate manner. Ability to accurately type 35 to 40 WPM Skill in using office equipment: Basic Computer Skills and Telephone Among the many benefits of a career with Southwest Medical Imaging, are the following: Medical, Dental & Vision Coverage Health Savings Accounts (HSA-available if enrolled in a high deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long-Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements Education and Experience High School Diploma or Equivalent required At least 1 year of medical or call center experience preferred Radiology/Medical Industry, MA or Back Office experience or related Certification a plus but not required. Physical Requirements While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Job DescriptionDescription: Job Title Radiology Scheduler Department Scheduling Reports to Contact Center Manager Status Full-Time/Non-Exempt The Radiology Scheduler is responsible for managing both inbound and outbound calls with internal and external customers, ensuring efficient scheduling, rescheduling, and confirmation of patient appointments for various radiological exams via a computerized system. Accurate and thorough data entry into the Fuji RIS system is critical to maintaining appointment integrity. Exceptional attention to detail and the ability to effectively multitask are essential for success in this role. Daily use of medical terminology will be integral to the position. In addition, the scheduler may be required to assist with specialty queues as necessary, contributing to the overall success of the department. A strong understanding of radiology exams is essential. This position must demonstrate a commitment to providing world-class customer service and fostering a positive, collaborative work environment. This role offers the flexibility of remote work; however, there may be occasions where in-person presence at the office is required. The radiology scheduler is expected to advance to a Tier 3 Scheduler position, with the timeline for progression determined at the discretion of the manager. Radiology Scheduler Detailed Responsibilities Answer incoming calls from patients, physicians' offices, and other healthcare providers promptly and professionally. Make outbound calls to patients, including reminders, rescheduling, or clarifying information related to exams including faxed orders Use active listening and clear communication to provide accurate information and resolve patient inquiries or issues. Ensure all patient communications are handled efficiently and courteously, maintaining a high level of customer service. Schedule and confirm appointments for a variety of exams using a computerized system. Monitor the schedule and accommodate add-on appointments throughout the day. Initiate the protocol process by either transferring patients to the Assessment Coordinator or scheduling "Assessment" exams for MRI, CT, and Biopsy patients at the time of the appointment. Ensure the accuracy and completeness of patient demographic and insurance information through real-time verification applications. Working knowledge of Medicare, AHCCCS, Workers' Compensation, and other third-party Insurance payors. Input location codes to generate worklists. Provide patients with detailed instructions, including prep requirements, exam location, date, and time. Submit merge requests for duplicate accounts to ensure data consistency. Communicate with imaging centers regarding patient cases and special needs. Utilize all available scheduling resources, including exam notes, WIKI, email Teams updates, and seek support from scheduling leads and supervisors when needed. Report potential issues promptly to radiology scheduling leads, supervisors, and contact center management for direction on resolution. Attach faxed orders to the appropriate patient files. Schedule blocks as required, following established scheduling guidelines. Review orders to ensure all requested exams are scheduled or in the process of being scheduled. Participate in training, orienting, and mentoring new employees as requested by scheduling leads, supervisors, or contact center management. Attend meetings as necessary and perform other related duties as assigned or requested. Specific Job Knowledge, Skill, and Ability Strong Communication - both written and verbal Demonstrates a pleasant disposition and positive attitude, and maintains a cordial and professional approach Dependable Fosters and reinforces team-based results. Anticipates and adapts to change (e.g. policy changes, operational/procedures, insurance changes, protocol changes) in a positive manner. Demonstrates ability to handle multiple tasks with short timelines, prioritize and organize work, and complete scheduling in a timely and accurate manner. Ability to accurately type 35 to 40 WPM Skill in using office equipment: Basic Computer Skills and Telephone Among the many benefits of a career with Southwest Medical Imaging, are the following: Medical, Dental & Vision Coverage Health Savings Accounts (HSA-available if enrolled in a high deductible plan) Flexible Spending Accounts (FSA) Dependent Care Reimbursement Accounts (DCRA) Employee Assistance Program (EAP available if enrolled in Health plan) 401(k) retirement plan Paid Time Off (PTO) Company Paid Basic Life & AD&D Insurance Voluntary Life Insurance Voluntary Short Disability Company Paid Long-Term Disability Pet Discount Program 6 paid Company Holidays Floating Holiday, Jury Duty & Bereavement Leave Tuition Reimbursement Competitive Salary Leadership Mentoring Opportunities Requirements: Education and Experience High School Diploma or Equivalent required At least 1 year of medical or call center experience preferred Radiology/Medical Industry, MA or Back Office experience or related Certification a plus but not required. Physical Requirements While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

**Working Conditions:** + Initial training will be conducted onsite. Following successful completion of training, the role will transition to remote work. **Working Hours:** + Monday to Friday, 8:00 AM to 5:00 PM The Scheduling Specialist 1 under general supervision and in accordance with established procedures, schedules outpatient diagnostic procedures including but not limited to radiology and imaging procedures, validates outpatient orders, and captures patient demographic and insurance information. **ESSENTIAL FUNCTIONS OF THE ROLE** Contacts patients or providers for outpatient diagnostic procedures. Contacts patients to schedule outpatient diagnostic procedures. Collects patient demographic and insurance information during scheduling phone call with provider or patient. Validates insurance is in network with the provider. Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure. Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure. Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available. Responsible for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period. **KEY SUCCESS FACTORS** Must consistently meets performance standards of production, accuracy, completeness and quality. Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette. Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health and suffering patients in addition to life/death situations. Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Demonstrates ability to manage multiple, changing priorities in an effective and organized manner. Excellent data entry, numeric, typing and computer navigational skills. Basic computer skills and Microsoft Office. **BENEFITS** Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level **QUALIFICATIONS** - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and team members * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned Required: * High school diploma, or equivalent * Microsoft Office Suite experience * Proficient with using computer systems and typing * Able to handle multi-level phone system with a high volume of calls at one time Preferred: * One (1) year customer service experience * Medical terminology and previous clinical business office experience * Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* DailyPay implementation is contingent upon initial set-up period.

Work Schedule: 100% FTE, Day shift. Monday thru Friday 830-5pm, rotating Saturday from 8-noon every 4-6 weeks. You will work at 2550 Charles St in Rockford, IL. Additional components of compensation may include: Evening, night, and weekend shift differential Overtime On-call pay At UW Health in northern Illinois, you will have: Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance Annual wellness reimbursement Opportunity for on-site day care through UW Health Kids Tuition reimbursement for career advancement--ask about our fully funded programs! Abundant career growth opportunities to nurture professional development Strong shared governance structure Commitment to employee voice Qualifications Associate's Degree with an emphasis on healthcare. Preferred Work Experience 2 years of Customer Service experience in a healthcare setting or with medical claims insurance. Preferred 2 years of Customer Service experience. Required Previous computer experience. Required Our Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job DescriptionUW Northern Illinois benefits

First four weeks of training is mandatory attendance and will take place Mon-Fri. Final schedule is based on department need and is determined during week 3-4 of onboarding. The Patient Scheduling Specialist I is responsible for accurately screening and completion of callers' inquiries by telephone. Responsible for accurately documenting inquiries from patient and providers for screening, scheduling and directing patients to appropriate providers, services or level of care. Provides information to patients to fully utilize and benefit from all of Carle services. Facilitates communication between self, providers, and patients to ensure that needs of patient are met. Qualifications Certifications: , Education: , Work Experience: Customer service Responsibilities Assumes responsibility for answering, scheduling, documentation and follow-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards. About Us **Find it here.** Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: *************************._ Compensation and Benefits The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

First four weeks of training is mandatory attendance and will take place Mon-Fri. Final schedule is based on department need and is determined during week 3-4 of onboarding. The Patient Scheduling Specialist I is responsible for accurately screening and completion of callers' inquiries by telephone. Responsible for accurately documenting inquiries from patient and providers for screening, scheduling and directing patients to appropriate providers, services or level of care. Provides information to patients to fully utilize and benefit from all of Carle services. Facilitates communication between self, providers, and patients to ensure that needs of patient are met. Qualifications Certifications: , Education: , Work Experience: Customer service Responsibilities Assumes responsibility for answering, scheduling, documentation and follow-up on all inquiries from patients and providers generated by telephone, internet based, or written/electronic correspondence.Educates patients and providers regarding a variety of patient care issues, including, but not limited to insurance, provider, department/location, payment options and availability of Carle services.Obtains, updates and verifies patient demographics, insurance and co-pays and Primary Physicians.Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards. About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: *************************. Compensation and Benefits The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

It's the people that make the difference. Are you ready to make your impact? Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics. Ready to join in? We are seeking a full-time Scheduling Coordinator to join our Physical Therapy team. We are looking for an upbeat and enthusiastic individual that can provide excellent customer service to our patients. In this role, you will manage our phones in a pleasant and professional manner and schedule physical therapy appointments. Previous PT experience and bilingual in Spanish is preferred. This is a full-time, hybrid position based at the corporate office in Westchester, IL. Essential Duties and Responsibilities Work with patients/therapists/callers in polite and helpful manner to book appointments for PT/OT; enter demographic data, insurance information, and other relevant information into the Athena System. Answer telephone, screen calls, take messages, and provide information. Maintain and update current information on therapist's schedules ensuring that patients are scheduled properly. Maintain a positive demeanor with patients, peers, supervisors, and therapists, especially when receiving feedback or direction. Assist staff members, when necessary, in a positive and professional manner to ensure the patients receive utmost in care. Perform work with accuracy to minimize error correction by other staff members. Double check data entry to ensure the correct information has been entered into the Athena system. Organize and prioritize work to complete tasks in a timely and efficient manner. Stay abreast of compliance with all state and federal laws including HIPAA, ADA, OSHA, and FLSA. Adapt to constant change in a positive and professional manner. Any and all other duties as assigned. Basic Requirements: Operate basic office equipment such as a computer, phone, and fax machine. Multi-task and work in a fast-paced environment. Attention to detail. Communicate effectively verbally and in writing. Work and communicate with patients, therapists, and staff in all levels of the organization. Work a flexible schedule to meet the needs of the department. Schedule varies, Monday through Thursday, 7:00 am - 7:30pm and Friday 7:00am - 6:00pm Bilingual is Spanish, preferred. Education and/ or Experience: High school diploma or general education degree (GED) Plus, a minimum of one year's work experience, preferably in a medical office setting Bilingual in Spanish, preferred. What's in it for you? MOR offers their employees a comprehensive compensation and benefits package. Pay Range: $18.25 - $20.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package. Medical, Dental and Vision Insurance. Paid Time Off and Paid Holidays. Company-paid life and long-term disability insurance. Voluntary life, AD&D, and short-term disability insurance. Critical Illness and Accident Insurance. 401(k) Savings Plan. 401(k) Employer Contribution. Pet Insurance. Commuter Benefits. Employee Assistance Program (EAP). Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA). HSA Employer Contribution (when enrolled in a HDHP). Tuition Reimbursement. Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana. Our employees make the difference in our patients' lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we're all about. Equal Opportunity Employer.

Job DescriptionDescription: Responsible for coordinating adequate, appropriate staffing and scheduling of CNAs, Caregivers, Resident Assistants, Nurses, Home House Cleaners, and others--for various Cantata departments, within the guidelines established and the human resources available. All scheduling services should be provided in accordance with policies and procedures, current federal, state and company standards, guidelines and regulations governing our company. Principal Duties and Responsibilities: This description is intended only to identify the basic responsibilities and requirements of this job classification and does not prevent the assignment of other job-related duties. Successful job applicants will be able to perform these essential functions with or without requested reasonable accommodation. 1. Performs all duties in accordance with the Cantata Promise, treating every person (client, fellow employee-partner, general community member) with respect, integrity, and compassion. Supports the Mission, Values, and Vision of Cantata Adult Life Services 2. Responsible for preparing, maintaining, facilitating changes, and adjusting the schedules to meet the needs of our customers by assigning the appropriate staff. 3. Follows the established specific protocols to fill openings created by last-minute staff call-offs. 4. Participates in the on-call rotation to cover calls during the evening, night, and weekend hours. 5. Tracks needed information and periodically prepares electronic staffing reports to provide information for managers. 6. Participates in projects assigned by the CS Manager. 7. Attends staffing meetings as needed. 8. Has the ability to flex hours as needed. 9. Follows work assignments, and/or work schedules in completing and performing your assigned tasks. 10. Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the department. 11. Attends in-services, meetings and educational training in accordance with department and Cantata's policies and procedures. 12. Consistently demonstrates the ability to respond to changing situations in a flexible manner. 13. Performs tasks/duties and utilize forms in accordance with department and Cantata's policies and procedures Requirements:A. Knowledge/Skill/Experience High School Diploma or equivalent. Preferable prior experience with scheduling nursing staff is a plus Ability to multi-task with excellent attention to details Ability to creatively and professionally solve staffing issues Ability to communicate professionally with many different personalities Ability to work under deadlines and stressful situations. Ability and willingness to work harmoniously within a team environment departmentally. Ability to communicate effectively both verbally and in written form with a diverse group of people. Must possess the ability to deal tactfully with personnel, residents/patients, family members, as well as company managers and general staff. Must possess the ability to make independent decisions when circumstances warrant such action. Computer literate, preferably Microsoft applications; and expert-level in the use of the electronic scheduling software, within one (1) year of hire. Must be able to read, write, speak, and understand the English language. Must be able to cope with the mental and emotional stress of the position. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility. B. Contact with Others Some contact with residents/clients on a daily basis. Extensive contact with all levels of personnel within the company. Some interaction with resident's/client's family members. . C. Delegation of Authority As a Central Scheduler you are delegated the responsibility, and accountability necessary for carrying out your assigned duties. D. Responsibility for Accuracy Omission or incorrect mandatory federal, state and facility documentation can generate penalties enforced by regulators and add additional unnecessary monetary charges to Cantata. E. Responsibility for Confidential Data Employee-partners are required to safeguard sensitive information. Sensitive information includes, but shall not be limited to, information concerning Cantata's former and current residents/clients, medical and health information and Cantata's information systems including but not limited to the Internet and E-mail. F. Physical Requirements/Working Conditions Must meet the general health requirements set forth by the policies of this company. Sits at a desk and looks at a computer monitor most of the day. May be requested to work over scheduled hours, weekends and holidays when necessary. May be necessary to assist in the evacuation of residents during emergency situations. Individual will be scheduled based on operational need. G. Exposure Classification Job duties are classified as Category II (no routine exposure to blood, body fluids or tissues).

Work Schedule: 100% FTE, Day shift. Monday thru Friday 830-5pm, rotating Saturday from 8-noon every 4-6 weeks. You will work at 2550 Charles St in Rockford, IL. Additional components of compensation may include: Evening, night, and weekend shift differential Overtime On-call pay At UW Health in northern Illinois, you will have: Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance Annual wellness reimbursement Opportunity for on-site day care through UW Health Kids Tuition reimbursement for career advancement--ask about our fully funded programs! Abundant career growth opportunities to nurture professional development Strong shared governance structure Commitment to employee voice Qualifications Associate's Degree with an emphasis on healthcare. Preferred Work Experience 2 years of Customer Service experience in a healthcare setting or with medical claims insurance. Preferred 2 years of Customer Service experience. Required Previous computer experience. Required Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Description UW Northern Illinois benefits

is $24.47 - $33.03 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement. We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more. Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine. Benefits: * $10,000 Tuition Reimbursement per year ($5,700 part-time) * $10,000 Student Loan Repayment ($5,000 part-time) * $1,000 Professional Development per year ($500 part-time) * $250 Wellbeing Fund per year ($125 for part-time) * Matching 401(k) * Excellent medical, dental and vision coverage * Life insurance * Annual Employee Salary Increase and Incentive Bonus * Paid time off and Holiday pay Description Schedule: Will join Surgical Transport and Control Desk cost center (1439) supporting the role of an OR Pavilion Scheduling Specialist - Feinberg OR. Will cross-train across various control desks. Orientation schedule will be from 8:00am-4:30pm. After orientation shift will remain Monday through Friday 8:00am-4:30pm. Coverage - responsible for filling shift gaps, call-offs, vacations, and absences for all OR Pavilion Scheduling Specialists and Feinberg Control Desk. Rotation - weekend, shift, and holiday coverage as needed by the department. The OR Pavilion Scheduling Specialist, Operating Room reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The OR Pavilion Scheduling Specialist, Operating Room supports the Operating Room (OR) scheduling production process through planning and coordinating OR surgery schedule to maximize patient access and efficient use of operating rooms, equipment, and staff under supervision of the Medical Director/Anesthesia Coordinator/Director/Manager/Resource Coordinator. This position will act as an office scheduling liaison for the pavilion operating room staff, physicians, and management to relay patient throughput and scheduling information requiring interfacing with supporting departments. Responsibilities: Scheduling Functions: * Accesses protected health information (PHI) and ensures all job duties are in accordance with NM confidentiality policies and procedures and HIPPA guidelines. * Demonstrate in-depth scheduling working knowledge and expertise with clinical based computer systems by initiating, coordinating and maintaining the schedule over the operating room pavilion(s). * Monitors tentative operating room schedules and identifies scheduling barriers (e.g., surgical procedures/procedure name and discrepancies in type of operating room (OR)/pavilion assignment) and contacts appropriate scheduling office/service and implements solutions to improve scheduling workflow. * Collaborates with Medical Director/Anesthesia/surgeons/nursing/scheduling office to complete adjustments to the OR schedule prior to surgery date and communicates changes to scheduling office/Central Scheduling and others as appropriate. * Interacts effectively and acts as the pavilion liaison between multiple supporting departments to gather information needed to schedule surgeries consistent with department guidelines and reviewing physician scheduling requests and patient needs. * Establish and maintain effective working relationships with physicians, nursing, staff, and management. * Determines order in which surgical procedures are scheduled, by reviewing procedure type/category/case level, duration time, and OR availability and schedules cases in accordance with Surgical Services scheduling guidelines. * Assigns operating suites and equipment and block times to maximize efficient use of resources and communicates to the appropriate staff of the changes. * Collaborates and participates in the OR daily huddle with Pavilion Medical Director/Manager for final approval of the next day surgical schedule. * Ensures, maintains, and validates the surgery schedule is accurate and aligns with the scheduling guidelines in an efficient and equitable manner. * Cross trained to fill in and effectively perform all other job functions across surgical pavilions to staffing relief/coverage for the Information liaison(s)/OR Pavilion Scheduling Specialists(s)/Resource Coordinator, as needed. Control Desk Functions: * Assists the Anesthesia Coordinator/OR Clinical Coordinator at the Control Desk to ensure optimal care and coordination of current day surgical patients. * Answer high volume phone line and aids the caller/employee to include accurately scheduling same day/next day add-on procedures within the electronic health record (e.g., EPIC). * Effectively communicates information with other departments, staff, management and physicians. * Recognizes and responds appropriately to semi-urgent/urgent/emergent scheduling situations per protocols. * Assists with rescheduling surgeries as needed to accommodate emergencies other unanticipated events. * Ability to collaborate across departments and build effective relationships with internal and external customers/staff to ensure operational processes are met. * Extends knowledge as required of new scheduling processes/service line expansions. Acquires and maintains knowledge of patient throughput/scheduling process changes/operational enhancements. * Contacts units/departments to coordinate surgical patients and accurately submits transport requests to the operating room/pre-operative holding area. * Accurately completes operating room assignments/on-call assignments for the required staff. * Performs all responsibilities in a professional manner that demonstrates appropriate behavior toward staff, peers, external contacts, patients/family members/companions, and other departments guided by our NM AIDET communication tool which conveys all essential information with clarity, compassion and understanding (e.g., Acknowledge, Introduce, Duration, Explanation, and Thank you). * Screens all phone call requests for patient information and refers to appropriate staff. * Enters facility work orders and supply order when required by assigned department. * Prints final schedules for operating rooms on a daily basis and creates copies and distributes to appropriate areas as needed. * Uses computer applications or other automated systems such as excel spreadsheets, word processing, Microsoft Outlook calendar, and Microsoft Outlook e-mail and database software in performing work assignments. * Performs clerical and administrative functions under the supervision of the Resource Coordinator/Operations Manager. Patient Registration Functions and Pavilion Communications: * Patient Tracking System - checks patients in and enters next days cases into system * Registration forms: * Patient Information Complete * Hospital Consent * Advance Directives * Medicaid * Medicare * HIPAA/Privacy * Communicate patient/family information to ASU and OR staff * Provide assistance/directions to volunteers * Ensure patient charts are together for the next day * Order unit supplies * Maintain waiting room area/coffee & vending machine area - supplies for visitors * Other patient registration functions and unit communications as needed Pavilion Communication and Coordination Functions: * Responds to Emergency Call light by transporting Cardiac Crash cart to appropriate OR, notify managers of situation * Communicates patient / family information to ASU/OR/SDS/Anesthesia/OR Nursing/Recovery room/CSS/ and family waiting areas regarding add-on cases, cancellations, and bypass RR patients * Maintains and updates Nursing Staff Directory (address and home/cell phone numbers) * Maintains and updates triage list * Enters broken equipment into data base for repair and ensures broken pagers are replaced * Facilitates communication between OR / Pre & Post-op / CSS departments * Receives and directs calls from physician offices and patients * Other unit communication coordination functions as needed Customer Service Functions: * Visitor & Vendor coordination * Maintain Visitor/Vendor Sign in & out book * Ensure all Visitor/Vendors have badges * Confirm access approvals in place according to policies * Contact ORSCs, CCs, and others as needed (ask Vendors to wait while ORSC/CC for the OR is contacted/call manager or designee for assistance as needed). * Coordinate scrub attire/lockers as needed * Maintain access approval paperwork for Vendors / Visitors * Checks and orders disposable scrubs as necessary; puts scrubs away upon delivery * Family and significant others * Give directions as needed to lounge/cafeterias, etc. * Convey messages to nursing staff/CCs as needed * Other Departments: * Assist Hospital Transportation staff in checking off / picking up specimens * Offer assistance/directions to others * Other customer service functions as needed Administrative Support: * Orders unit supplies * Assists manager and ORSCs with scheduling of conference room, meetings * Maintains locker data base * Support nursing staff scheduling using hospital dedicated scheduling system * Other administrative support as needed OR Pavilion Scheduling Specialists are located in 3 pavilions: Feinberg, Lavin and Prentice. The job functions are modified for these areas; however each OR Pavilion Scheduling Specialist is required to be able to carry out all duties pertaining to the specific area. Additional Responsibilities and Qualifications: * Participates in regularly scheduling perioperative meetings to improve operational performance that leads to better patient outcomes and great patient satisfaction. Qualifications Required: * High school diploma or equivalent. * 3-5 years of relevant surgery scheduling or related work experience. * Knowledge/certification completion of medical and scheduling terminology. * Basic personal computer knowledge. Preferred: * College level experience. * Previous hospital and team work group experience. * Customer Service experience. * EPIC Intraop scheduling experience. * Strong organizational skills, and proficiency with computers, and business office equipment. Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support. Essential Functions : Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc. Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours. Timely execution of scheduling communication/task needs that takes place at the center. Implementing best practices for scheduling, including timely delivery. Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time. Coordinating appropriate use of admin time. Scheduling trainings, i.e. safetycare, Relias, compliance, etc. Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA. Support additional in-market centers with scheduling operations as needed. Greet all clients and families as they arrive to our clinics Answer phones and respond to or forward requests and/or information. Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions. New hire day one welcome & center orientation as needed. Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center. Travel Required : Minimal Travel Physical Demands : This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others. This position requires regular and punctual employee presence. Qualifications : Education: Must be a high school graduate/GED equivalent. Experience: At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred. Skills and Competencies: Strong organizational skills, with the ability to multi-task and meet deadlines. Strong attention to detail. Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.). Displays professionalism and represents organization in a professional manner. Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice. Demonstrates initiative, with the ability to manage self and workload. Knowledge of HIPAA privacy and security rules and regulations. Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.

Department: 35800 Advocate Condell Medical Center - Bed Control Management Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Shift is 1430-2300, Monday through Friday to include every other weekend. Pay Range $21.45 - $32.20Address: 801 S. Milwaukee Ave. Libertyville, IL 60048Hours: 2:30pm-11pm, Monday-Friday, Include every other weekend. Major Responsibilities: Responsible for collaborating with directors, supervisors, charge nurses and others as needed to maintain appropriate staffing levels. 1) Maintains database and scheduling of all nursing associates 2) Receives daily report from the night supervisor, and gives report to the PM supervisor and staffing coordinator at the end of the shift, regarding staffing and acuity 3) Coordinates daily with nursing leaders and/or charge nurses in regards to staffing needs and discusses resource availability. 4) Collaborates with Clinical Managers and charge nurses regarding staffing according to acuity 5) Assigns float pool associates and Agency personnel to units as needed when available 6) Collaborates with unit leaders to determine LCD if necessary. 7) Completes all appropriate documentation on the staffing sheets, and documents in Advocateworks as to the placement of float pool staff. 8) Reviews staffing sheets and enters information that was missed being entered by the Administrative Nursing Supervisors. 9) Provides clerical support for Director/Manager of Clinical Operations in the form of agendas, minutes, flyers, misc. Types letters, memorandums, reports, and other types of correspondence, from rough drafts or provided copy. 10) Handles telephone calls promptly and courteously, screens, and directs calls; records messages accurately Responsible for daily administration of Float Pool by: 1) Coordinating the orientation and on-boarding of new Float Pool associates. 2) Assures associate satisfaction standards are met. 3) Scheduling of Float Pool staff to match requests based on availability, need and competency; obtains needs schedule from corresponding units. 4) Provides ongoing Float Pool statistics of requirements according to PRN agreement. 5) Contacts agencies for supplemental staffing when determined necessary and completes appropriate documentation. 6) Collaborates with charge nurses to obtain coverage for high acuity, sick calls, overflow patients and sitters needs. 7) Assist the Clinical Operations manager with managing initial and annual compliance to regulatory standards of the float pool along with adherence to Advocate Condell Medical Center and Advocate Health Care policies, including float pool personnel licensure and compliance with standards. 8) Assures proper billing of agency charges. Responsible for the cost effective use of agency resources for the house. 1) Negotiates hospital specific agency contracts if necessary, to meet staffing needs. 2) Communicates directly with agencies regarding resolution of quality issues, providing documentation as necessary. 3) Completes billing from agencies, verifying agency shifts worked, resolving any billing issues with the agency, and charging out agency costs to the unit in a timely manner. 4) Completes biweekly agency timecard, charging out agency use to the units. 5) Provides reports to nursing management regarding agency utilization as needed. Responsible for administrative duties 1) Prepares and reconciles agency bills for payment when agency is utilized. 2) Responsible for maintaining office equipment and supplies for the float pool. 3) Submits float pool associate fund reimbursement to accounts payable after approval of the Manager of Clinical Operations. Responsible for gathering and maintaining personnel information required for staffing program for the Float Pool. 1) Maintains Nursing Division data base and position control, ensuring confidentiality of these records. Reviews and keeps accurate records on all download information and updates all fields not included in this download. 2) Resource for Advocateworks staffing and scheduling software application. Assist with the maintenance of ongoing data entry for accuracy and timeliness. 3) Overseas ongoing schedule changes for the float pool and coordinates those schedule changes with appropriate departments as necessary. 4) Provides an appropriate handoff of staffing decisions at the end of the day that includes resource allocation that was provided, and discuss any possible or foreseeable concerns in regards to staffing over the next 24 hours to the Administrative Nursing Supervisor. 5) Assist in entering other information on the staffing sheets as needed. 6) Provides Clinical units with information regarding scheduled and available staff and assists in staffing decisions for the next 24 hours, Monday-Friday. 7) Backs up data as needed or required which includes archiving all of the med/surg schedules both when first published and after the pay period. 8) Responsible for monitoring staffing shortages for the upcoming weekend and balance and adjust staff accordingly. Responsible for preparation of reports used in staffing and budgeting. 1) Prepares and prints statistical, acuity and personnel reports 2) Obtains appropriate information for the Hospital Report Card Act and submits preliminary information to the Director of Clinical Operations. Responsible for overseeing the maintenance of all applicable computer equipment. 1) Maintains equipment according to established contracts and Shiftwise. 2) Receives updates from the Nursing Division, Nursing Education, and Advocateworks, and updates the computer equipment at necessary. 3) Keeps a copy of staffing contracts on file for reference. 4) Maintains appropriate levels of supplies for operation of the equipment and the department needs. 5) Super-user for the Advocateworks scheduling system - inputs new users and trouble shoots when issues arise. Responsible for granting access for the Advocateworks system for both editors and approvers of the Advocateworks system. 6) Facilitates and maintains upgrades in Advocateworks system by remaining current with available upgrades and interfaces. Facilitates Cost Effective Allocation of Staff on all unit, and participates in CQI related projects. 1) Audits utilization of in-house Float Pool, agency, sitter, and other personnel. 2) Provides data unique to department, i.e. hours per patient's day, average daily census, etc. Assists in process to analyze data as requested by the Director of Nursing or Clinical Operations. Education/Experience Required: - High school graduate - 3 years previous office experience - experience as a Health Unit Secretary preferred Knowledge, Skills & Abilities Required: Keyboarding skills - 35 wpm preferred - Basic computer knowledge, including data entry - Basic medical terminology - Ability to cooperate with others - Good communication skills (verbal and written) - Knowledge of Microsoft Word and Excel None Physicial Requirements and Working Conditions: - Must work closely with clinical management and staff associates - Requires development of rapport with outside vendors - All hazards associated with prolonged computer use are potential - Some travel may be necessary, both on and off site - Ability to lift & move light office equipment (up to 50 pounds) - Some work on weekends may be necessary - Ability to cross train on multiple new computer vendor systems -Must be able to rotate to off shift when needed - This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we've grown into the nation's largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home. We're building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we're even more excited about what's ahead, and the team we're building to get there. We look forward to meeting you! Why You'll Love Working with us: 🚀 Rapid career advancement 💼 Competitive compensation package 🤝 Positive, team-oriented environment 🏥 Work with cutting-ed technology 🌟 Make a real impact on patients' lives 📈 Join a fast-growing, mission-driven company Position Summary: Are you a persuasive and results-driven call center professional? As a Bilingual Patient Scheduling Coordinator - Patient Engagement & Retention, you will play a vital role in connecting patients with essential medical care. In this fast-paced, target-driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments. If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization-apply online today! No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively. Position Details: Location: Northbrook, IL Schedule: Full-time, Monday through Friday, eight-hour shifts from 6:30 AM - 7:00 PM (flexibility required) Bilingual Required: (English & Spanish) Compensation: $20-$23hr based on experience and qualifications. Key Responsibilities: Handle inbound and outbound calls in a high-volume Use persuasive communication techniques to overcome objections and secure patient appointments. Present a positive, professional, and energetic approach to patients. Meet and exceed key performance metrics (KPIs) related to scheduling and retention. Educate patients on services, benefits, and appointment details. Proactively follow up with patients to ensure continued care and appointment attendance. Resolve patient concerns efficiently while maintaining a high level of customer service. Accurately enter patient information and schedule appointments in the system. Work collaboratively with the team to drive patient engagement and retention. Adhere to scripts, decision trees, and compliance protocols. Additional duties as required. Requirements Handle inbound and outbound calls in a high-volume Use persuasive communication techniques to overcome objections and secure patient appointments. Present a positive, professional, and energetic approach to patients. Meet and exceed key performance metrics (KPIs) related to scheduling and retention. Educate patients on services, benefits, and appointment details. Proactively follow up with patients to ensure continued care and appointment attendance. Resolve patient concerns efficiently while maintaining a high level of customer service. Accurately enter patient information and schedule appointments in the system. Work collaboratively with the team to drive patient engagement and retention. Adhere to scripts, decision trees, and compliance protocols. Additional duties as required. Benefits Health insurance (medical, dental, vision) Retirement Plan Paid time off (PTO) (vacation, sick)

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Job Description Schedule: Will join Surgical Transport and Control Desk cost center (1439) supporting the role of an OR Pavilion Scheduling Specialist - Feinberg OR. Will cross-train across various control desks. Orientation schedule will be from 8:00am-4:30pm. After orientation shift will remain Monday through Friday 8:00am-4:30pm. Coverage - responsible for filling shift gaps, call-offs, vacations, and absences for all OR Pavilion Scheduling Specialists and Feinberg Control Desk. Rotation - weekend, shift, and holiday coverage as needed by the department. The OR Pavilion Scheduling Specialist, Operating Room reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The OR Pavilion Scheduling Specialist, Operating Room supports the Operating Room (OR) scheduling production process through planning and coordinating OR surgery schedule to maximize patient access and efficient use of operating rooms, equipment, and staff under supervision of the Medical Director/Anesthesia Coordinator/Director/Manager/Resource Coordinator. This position will act as an office scheduling liaison for the pavilion operating room staff, physicians, and management to relay patient throughput and scheduling information requiring interfacing with supporting departments. Responsibilities: Scheduling Functions: Accesses protected health information (PHI) and ensures all job duties are in accordance with NM confidentiality policies and procedures and HIPPA guidelines. Demonstrate in-depth scheduling working knowledge and expertise with clinical based computer systems by initiating, coordinating and maintaining the schedule over the operating room pavilion(s). Monitors tentative operating room schedules and identifies scheduling barriers (e.g., surgical procedures/procedure name and discrepancies in type of operating room (OR)/pavilion assignment) and contacts appropriate scheduling office/service and implements solutions to improve scheduling workflow. Collaborates with Medical Director/Anesthesia/surgeons/nursing/scheduling office to complete adjustments to the OR schedule prior to surgery date and communicates changes to scheduling office/Central Scheduling and others as appropriate. Interacts effectively and acts as the pavilion liaison between multiple supporting departments to gather information needed to schedule surgeries consistent with department guidelines and reviewing physician scheduling requests and patient needs. Establish and maintain effective working relationships with physicians, nursing, staff, and management. Determines order in which surgical procedures are scheduled, by reviewing procedure type/category/case level, duration time, and OR availability and schedules cases in accordance with Surgical Services scheduling guidelines. Assigns operating suites and equipment and block times to maximize efficient use of resources and communicates to the appropriate staff of the changes. Collaborates and participates in the OR daily huddle with Pavilion Medical Director/Manager for final approval of the next day surgical schedule. Ensures, maintains, and validates the surgery schedule is accurate and aligns with the scheduling guidelines in an efficient and equitable manner. Cross trained to fill in and effectively perform all other job functions across surgical pavilions to staffing relief/coverage for the Information liaison(s)/OR Pavilion Scheduling Specialists(s)/Resource Coordinator, as needed. Control Desk Functions: Assists the Anesthesia Coordinator/OR Clinical Coordinator at the Control Desk to ensure optimal care and coordination of current day surgical patients. Answer high volume phone line and aids the caller/employee to include accurately scheduling same day/next day add-on procedures within the electronic health record (e.g., EPIC). Effectively communicates information with other departments, staff, management and physicians. Recognizes and responds appropriately to semi-urgent/urgent/emergent scheduling situations per protocols. Assists with rescheduling surgeries as needed to accommodate emergencies other unanticipated events. Ability to collaborate across departments and build effective relationships with internal and external customers/staff to ensure operational processes are met. Extends knowledge as required of new scheduling processes/service line expansions. Acquires and maintains knowledge of patient throughput/scheduling process changes/operational enhancements. Contacts units/departments to coordinate surgical patients and accurately submits transport requests to the operating room/pre-operative holding area. Accurately completes operating room assignments/on-call assignments for the required staff. Performs all responsibilities in a professional manner that demonstrates appropriate behavior toward staff, peers, external contacts, patients/family members/companions, and other departments guided by our NM AIDET communication tool which conveys all essential information with clarity, compassion and understanding (e.g., Acknowledge, Introduce, Duration, Explanation, and Thank you). Screens all phone call requests for patient information and refers to appropriate staff. Enters facility work orders and supply order when required by assigned department. Prints final schedules for operating rooms on a daily basis and creates copies and distributes to appropriate areas as needed. Uses computer applications or other automated systems such as excel spreadsheets, word processing, Microsoft Outlook calendar, and Microsoft Outlook e-mail and database software in performing work assignments. Performs clerical and administrative functions under the supervision of the Resource Coordinator/Operations Manager. Patient Registration Functions and Pavilion Communications: Patient Tracking System - checks patients in and enters next days cases into system Registration forms: Patient Information Complete Hospital Consent Advance Directives Medicaid Medicare HIPAA/Privacy Communicate patient/family information to ASU and OR staff Provide assistance/directions to volunteers Ensure patient charts are together for the next day Order unit supplies Maintain waiting room area/coffee & vending machine area - supplies for visitors Other patient registration functions and unit communications as needed Pavilion Communication and Coordination Functions: Responds to Emergency Call light by transporting Cardiac Crash cart to appropriate OR, notify managers of situation Communicates patient / family information to ASU/OR/SDS/Anesthesia/OR Nursing/Recovery room/CSS/ and family waiting areas regarding add-on cases, cancellations, and bypass RR patients Maintains and updates Nursing Staff Directory (address and home/cell phone numbers) Maintains and updates triage list Enters broken equipment into data base for repair and ensures broken pagers are replaced Facilitates communication between OR / Pre & Post-op / CSS departments Receives and directs calls from physician offices and patients Other unit communication coordination functions as needed Customer Service Functions: Visitor & Vendor coordination Maintain Visitor/Vendor Sign in & out book Ensure all Visitor/Vendors have badges Confirm access approvals in place according to policies Contact ORSCs, CCs, and others as needed (ask Vendors to wait while ORSC/CC for the OR is contacted/call manager or designee for assistance as needed). Coordinate scrub attire/lockers as needed Maintain access approval paperwork for Vendors / Visitors Checks and orders disposable scrubs as necessary; puts scrubs away upon delivery Family and significant others Give directions as needed to lounge/cafeterias, etc. Convey messages to nursing staff/CCs as needed Other Departments: Assist Hospital Transportation staff in checking off / picking up specimens Offer assistance/directions to others Other customer service functions as needed Administrative Support: Orders unit supplies Assists manager and ORSCs with scheduling of conference room, meetings Maintains locker data base Support nursing staff scheduling using hospital dedicated scheduling system Other administrative support as needed OR Pavilion Scheduling Specialists are located in 3 pavilions: Feinberg, Lavin and Prentice. The job functions are modified for these areas; however each OR Pavilion Scheduling Specialist is required to be able to carry out all duties pertaining to the specific area. Additional Responsibilities and Qualifications: Participates in regularly scheduling perioperative meetings to improve operational performance that leads to better patient outcomes and great patient satisfaction. Qualifications Required: High school diploma or equivalent. 3-5 years of relevant surgery scheduling or related work experience. Knowledge/certification completion of medical and scheduling terminology. Basic personal computer knowledge. Preferred: College level experience. Previous hospital and team work group experience. Customer Service experience. EPIC Intraop scheduling experience. Strong organizational skills, and proficiency with computers, and business office equipment. Additional Information Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Status: Full-Time (40 Hours/Week) Days/hours: Monday - Friday Pay Rates (depending on experience): From $19.00/Hour This position is responsible for providing the highest level of customer service to all callers by addressing callers questions, triaging calls, and scheduling appointments. This position will also act as a liaison between Fox Valley Orthopedic and current and future patients. Essential Duties and Responsibilities The essential duties and responsibilities include the following. Other duties may be assigned. Obtain patient information by answering telephone calls, interviewing patients Input patient information into computer system ensuring accuracy and clarity Triage calls and direct to appropriate department Informs patient by explaining procedures, answering questions, providing information Determine insurance eligibility requirements Inform patients of available appointments Schedule patient appointments Communicate with patients and families regarding processes and procedures Monitor/complete web requests, secure messages Address overnight voice messages Monitor/complete Ortho First voice messages Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative goals Managing large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics. Accept ownership for effectively communicating customer issues, complaints and inquires keeping customer satisfaction at the core of every decision and behavior. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience Required: A High school diploma or equivalent. A minimum of two (2) years of call center experience in a healthcare setting Preferred: Previous work experience in an Orthopedic practice. Bilingual is a plus Benefits BCBS Medical Dental & Vision Insurance Paid Time Off (PTO) Holiday Pay 401k/Profit Sharing Short-Term Disability Insurance Life Insurance Various voluntary benefits

Job Description Why USA Clinics Group? Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we've grown into the nation's largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home. We're building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we're even more excited about what's ahead, and the team we're building to get there. We look forward to meeting you! Why You'll Love Working with us: