Austin Telco Federal Credit Union jobs - 78 jobs

Full-time Description Austin Telco Federal Credit Union is looking for a detail-oriented Loan Processor who thrives in a fast-paced, member-focused environment. If you enjoy helping people, working with consumer loans, and being part of a collaborative team, this is a great opportunity to grow your career in financial services. What You'll Do Member Service & Loan Support Process consumer loan applications in person and over the phone Run credit reports and prepare loan files for officer review Assist members with loan inquiries, payoffs, blue book values, and account services Process advances on existing lines of credit and VISA cards Support walk-in members with loan information and application needs Operational Support Obtain payoff amounts for refinances and calculate vehicle values Prepare release of title or lien documentation for management approval Provide backup coverage for the reception area as needed Perform general office tasks including scanning, faxing, emailing, and data entry Team & Culture Champion Austin Telco's mission, values, and member-first culture Contribute to a positive, respectful, and service-driven team environment What You Bring High school diploma At least 6 months of consumer lending experience in a bank or credit union Fluency in English and Spanish (professional reading, writing, and speaking required) Strong organizational skills and attention to detail Ability to work independently and manage time effectively Excellent verbal and written communication skills Proficiency with Microsoft Word and Excel Comfort assisting members both in person and over the phone Why You'll Love Working Here We're more than a credit union - we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first. Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals Community Engagement: Volunteer opportunities and credit union-sponsored events A supportive, mission-driven culture that puts people first Additional Requirements Good credit standing (verified prior to hire) Successful background check and drug screening upon offer Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary Description $43,000 - $47,500

Provides administrative support to include answering multi-line phone system, maintaining department records and credit union corporate records for various audits, investor application packages, and annual investor re-certifications and assists with vendor due diligence activities. Composes correspondence to internal and external recipients, oversees incoming mail distribution, and supports outgoing courier needs. Prepares various production reports and graphs for board presentations, department meetings, and standard departmental month end reports. Arranges appointments, schedules meetings, and maintains departmental calendars. Assists in updating procedural manuals and business continuity planning materials. Manages all incoming invoices, verifies their accuracy and budget limitations, and ensures prompt and timely payment. Orders supplies, subscriptions and maintains office equipment. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. High school diploma or equivalent. Minimum of three (3) years of administrative experience preferably in a financial institution. Strong understanding of financial / lending terminology. Excellent written/verbal business communication skills, advanced knowledge of grammar with a strong attention to detail. Advanced knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook, and Access).

Job Description and Requirements The Human Resources Recruiting Specialist will manage a full-cycle recruitment process for various positions within the credit union and will create an exceptional candidate/manager experience. In addition, they will hire qualified candidates and/or make hiring recommendations to management upon assessing position requirements and applicant skills. The Recruiting Specialist works to enhance the image and growth of the credit union and supports our strategic goals and credit union mission. This position is for our ASC location, (main campus) located at: 1 IKEA-RBFCU Pkwy, Live Oak, TX 78233. The Human Resources Recruiting Specialist will have the ability to work a hybrid schedule after the successful completion of training. The training period can vary and will take place at the RBFCU Administrative Service Center - Live Oak, Texas. Essential Functions and Responsibilities: * Effectively manage a recruitment pipeline including sourcing, reviewing applications/resumes, screening, interviewing, extending job offers, and negotiating compensation, while demonstrating a sense of urgency to hire professional employees for the credit union (CU). * Develop and maintain relationships with community organizations and employment agencies and utilize applicable recruiting platforms to develop and strengthen recruitment efforts. * Build and maintain collaborative relationships with business units and hiring managers to deliver superior service to all internal and external parties. * May be responsible for additional areas including: payroll, employee relations, benefits, on-boarding and/or other HR areas to be assigned. * All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: * High School Diploma or GED; Bachelor's degree preferred * One year of Human Resources experience, preferably in recruitment processes * Knowledge of multiple Human Resources disciplines to include best recruitment practices and procedures. * Must be able and willing to commute to work location at: 1 IKEA-RBFCU Pkwy, Live Oak, TX 78233 * Knowledge of applicant tracking systems (Workday preferred) * Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint * Must be able to multi-task and have excellent organization and communication skills * Maintain a positive attitude, professional appearance and provide a positive company image. Take a solid team approach and show initiative and desire for process improvement. * Teamwork and dedication to building strong relationships with co-workers is required * May travel within the state of Texas, but less than 5% of the time (primarily Austin/San Antonio/Dallas/Corpus Christi areas) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and Requirements The Consumer Lending Technology Analyst I will work in cooperation with internal Consumer Lending teams, IT teams, and Vendor Support teams to quickly and effectively resolve employee or member issues. Under general direction, will conduct business process analysis in an effort to align information technology with business needs. The Technology Analyst will exhibit creativity in issue resolution and take initiative to make recommendations for system or process improvement, while working under the general supervision of the Consumer Lending Technology Assistant Manager. Essential Functions and Responsibilities: Make decisions with understanding of RBFCU policies and procedures to achieve set results and deadlines. Communicate with LOS vendor to resolve escalated user issues and manage LOS Vendor Support tickets as needed. Perform data clean-up in cooperation with Consumer Lending. Create and maintain content for the development of product documentation (i.e. marketing materials, product specs, user guides, etc.), reviews and approves for internal or external use. Assist with gathering requirements and identifying functional specifications to provide innovative solutions and recommend system enhancements. Create, update and execute test plans and test cases to ensure implementation of new products or configuration changes adheres to the system/application requirements. Perform unit testing on maintenance items, production break fixes, system upgrades, or program development. Reports and tracks problems or defects and ensures they are resolved. Produce various reports and analyses as requested by management or other departments. Provide before or after hours support as assigned. All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: High School Diploma or G.E.D. Minimum of 1 year experience in the Consumer Lending/Banking industry Strong analytical and problem-solving skills, ability to break down complex problems quickly Highly organized and deadline oriented with demonstrated attention to detail Strong meeting organization and facilitation skills Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint and Project) Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization Preferred: Bachelors degree or equivalent work experience MeridianLink admin user experience Experience with Agile/Scrum, Process Improvement, or Project Management All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and Requirements The Vice President - Information Security Risk will provide key leadership in identifying, assessing, and managing information technology/security risk across the Credit Union ensuring the risk exposure is aligned to strategic objectives, risk profile, and regulator expectations. In addition, will collaborate with senior management, business units, and regulators to develop and implement effective risk management frameworks, policies & practices. This includes establishing a second line of defense information technology / security risk oversight program to identify, measure, monitor, and report related risks along with the overall effectiveness of the Credit Union's Information Security Program. Essential Functions and Responsibilities: * Develop and establish a second line of defense information technology/security risk framework and oversight program to oversee information technology/security activities across the enterprise * Develop, establish, and enforce information technology/security risk standards; measure and report on adherence to defined standards * Perform oversight activities such as risk reviews, risk assessments, control monitoring, and validation testing to identify information technology/security risks or non-compliance with policies, program procedures and standards, applicable laws, rules or regulations * Engage with key stakeholders to develop proactive risk mitigation strategies for areas of non-compliance or increased risk; review and validate mitigation plans to ensure identified risk is mitigated to an acceptable level * Develop and maintain key metrics to monitor and oversee information technology/security risks in accordance with the Credit Union's Risk Appetite; report results to management, senior leadership, and applicable risk or Board-level committees * Collaborate with the Enterprise Risk Management (ERM) function to ensure integration and reporting of information technology/security risks within the ERM program * Monitor industry trends and emerging risks to inform or recommend enhancements to the information security program accordingly * Collaborate with senior management and business units to establish a culture of information security by actively promoting security awareness and shared responsibility * Actively seek regular discussions with key stakeholders to provide risk guidance, consultation, and credible challenge for implementations or changes in information technology/ security activities * Serve as liaison and support during internal/external audits or regulatory examinations of the information security program * Consistently model conflict resolution, tact, and negotiation skills through appropriate persuasion and genuine empathy throughout all interactions * Coach and train direct reports in information technology/security risk identification, risk analysis, risk measurement, control development & testing; also provide mentoring and professional development opportunities to direct reports * All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice) Requirements: * Bachelor's Degree (Information Systems, Cybersecurity, Computer Science, Business preferred) * Minimum 5 years of information technology, cybersecurity, governance, risk management or other related work experience OR 10 years of related work experience in leu of degree (within financial institutions or other regulated industry is a plus) * Minimum 5 years of management experience * Comprehensive knowledge and experience in applying IT and Information Security standards and governance frameworks (NIST CSF,CIS Controls, etc.) * Knowledge and experience in applying risk management practices, including risk identification, risk analysis, risk measurement, control development and testing Skills and/or Certification/Licensing: * Information security, risk or audit related designation or certification, such as Certified Information Systems Security Professional (CISSP), Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Auditor (CISA) or other equivalent * Proficient oral and written communication and presentation skills, specifically for briefings to upper management and executive committees with both technical and non-technical backgrounds * Strong leadership, staff management, and project management skills * Strong organizational and time management skills * Strong relationship building and problem solving skills * Sound judgment and critical thinking skills, ability to think strategically considering impact to credit union operations and safety and soundness All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and Requirements The Internal Audit Data Analyst will serve as the subject matter expert for the Audit Management Solution (AMS) as well as computer assisted audit techniques (CAATs). The Analyst will incorporate advanced data analytics procedures into audit engagements to automate recurring procedures and identify unusual relationships across large data sets, recommend automated enhancements to internal controls to ensure credit union compliance with all applicable rules and guidelines as well as improve the effectiveness and efficiency of risk management, control, and governance processes. In addition, the Internal Audit Data Analyst will perform duties in a manner which enhances the image and promotes the growth of the Credit Union and department. Essential Functions and Responsibilities: Perform basic administration tasks for the AMS and maintain strong Excel skills, as well as foundational knowledge of other CAATs such as Datawatch, Power BI, Power Query, Python and/or Structured Query Language (SQL); identify and continuously implement opportunities to incorporate software into audit procedures to improve efficiencies and effectiveness. Utilize available resources to research, learn, and ultimately apply software features not previously utilized to maximize system functionality. Identify and continuously implement opportunities to incorporate software into audit procedures to improve efficiencies and effectiveness. Build basic scripts and data visuals, as well as display proficiency in Microsoft Excel including formulas, subtotals, data validation rules, text to columns, advanced pivot tables, and macros to create continuous auditing reports and automate recurring audit procedures to assist audit leadership in meeting the overall audit plan. Conduct data analytics engagements and internal audits in accordance with IIA Global Internal Audit Standards and established department procedures and guidelines. Review user access requests using least privilege principles and segregation of duties concepts. Train and assist staff auditors on utilizing data analytics to identify unusual relationships across entire population sets, select random samples, and understand existing scripts. Create detailed written user manuals as well as provide ongoing training and guidance to the department and business units surrounding audit systems. Synthesize complex or diverse information and use intuition and experience to complement data as well as regularly exercise advanced judgment and critical thinking including making informed decisions through independent verification. Apply intellectual abilities necessary to probe for answers in an effort to solve problems, develop effective audit procedures, as well as absorb and apply new information to assigned tasks with limited supervisory assistance. Display conflict resolution and negotiation skills through appropriate persuasion and genuine empathy. All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: Bachelor's Degree (Accounting, Finance, Technology preferred) Minimum of 2 years experience in public accounting, internal audit, accounting, financial analyst, technology, or similar role Data analytics skills to utilize CAATs such as, Datawatch, Power BI, Python, Power Automate, Power Apps, Power Query, or Structured Query Language (SQL) to select samples, analyze information, or obtain data directly through a database connection Proficiency in utilizing Microsoft Office products and Adobe Professional; including ability to research, learn, and apply features not previously utilized. Demonstrate the ability to utilize more complex Microsoft Excel features, such as, complex formulas and advanced pivot tables. The Google Data Analytics (GDA),CompTIA Data+, Microsoft Certified Azure Data Scientist Associate (MCDAA), Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Data Privacy Solution Engineer (CDPSC), or equivalent certification is required within six months in this role All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status, or other legally protected status.

Job Description and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT ECM System Engineer to join our amazing IT Content Services team! The IT ECM System Engineer will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment. Under direction from the Manager-Enterprise Document Systems, the IT ECM System Engineer will support the user facing and backend solutions of the credit union and maintain server, database and integration components involved in document capture, storage and workflow. Essential Functions and Responsibilities: Install, maintain, troubleshoot systems and software supporting the enterprise content management solutions Work with business analysts, web team and stakeholders to review process flow documents for appropriate use of document capture, storage and workflow technologies Design and implement workflows in enterprise content management solutions Participate in the integration of content management solutions with third party products via API Ability to communicate effectively, both verbally and in writing; and to establish/maintain effective working relationships with co-workers, Randolph Brooks Federal Credit Union employees and the general public Support for ECM System Administrator, ECM Support Specialist, customer and vendor All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: Associate's Degree Minimum of three years of job-related work experience Installation, maintenance and troubleshooting of server operating systems, web application services and line of business applications in a production environment Support Databases updates, reverse lookups and autofill sets Help develop websites, API calls, pre-processer and integration from third parties Skills and/or Certifications/Licensing: Advanced hands-on experience with administering current Microsoft Windows Server operating systems Advanced hands-on experience with administering current versions of Microsoft IIS Some experience with Java, C#, and ASP.NET development desired Ability to communicate complex technical topics with non-technical stakeholders Hyland OnBase System Administrator Advance Certification - Desired Hyland OnBase Workflow Certification - Desired DocuSign System Administrator - Desired Working knowledge of Kofax, Ephesoft and/or equivalent capture solutions Working knowledge of All My Paper, general process flow and file format All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Promotes SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, established policies and procedures when processing various transactions and inquiry requests. Provide a high level of service to our members by providing consistent, friendly, personalized service to each caller. Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities. Consistently processes member transactions/requests in an efficient and accurate manner within all established processes and procedures while following all applicable regulations. Supports SSFCU's vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services. Recommends products and services to enhance the member experience that will contribute to our growth and profitability. Demonstrates a positive, professional and business owner mentality. Actively engages and participates in a teamwork environment. Demonstrates increasing levels of empowerment through confidence and decision making with less dependence on Supervisors for solutions that balance the interest of our membership and the credit union. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. High school diploma or equivalent. Minimum of three (3) years of call center or financial institution or comparable experience in cash handling, customer service, or sales. At management discretion employee may be required to complete, within 3 full months of request within 3 full months of request, federal registration as a Mortgage Loan Officer (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S. A. F. E. Act). If registered, must maintain active registration and comply with all requirements of the S. A. F. E. Act, including but not limited to, providing their unique identifier and ensuring the Registry is updated with significant changes (i. e. , name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. Supports SSFCU's vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services. Recommends products and services to enhance the member experience that will contribute to our growth and profitability. Demonstrates a positive, professional and business owner mentality. Actively engages and participates in a teamwork environment. Demonstrates increasing levels of empowerment through confidence and decision making with less dependence on Supervisors for solutions that balance the interest of our membership and the credit union. High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills. Able to operate a personal computer and good knowledge of Word, Excel, and Internet. Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities.

Job Description and Requirements The Assistant Branch Manager (ABM) is responsible for all daily operations of the branch to include overall efficiency, fraud mitigation, staff placement, goal attainment, creating motivation for product empowerment while ensuring compliance with all applicable regulatory laws and internal policies and procedures. In addition, the ABM acts as a role model providing consistent guidance and information to employees and members thus enhancing the staff and member experience and assumes the AVP/BM duties in the absence of the Branch Manager. We are also offering a sign-on bonus! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. The Allen branch is located at: 404 E. Stacy Rd, Allen, TX 75002. Essential Functions and Responsibilities: * Manage the daily operations of the branch to ensure business is conducted in a professional and timely manner to ensure quality member service and if applicable submitting necessary tickets to address critical items needing attention. * Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures. * Maintain responsibility for cash audit and management of branch to include outages, limit adjustment, and cash requirements. * Utilize critical thinking to perform impromptu decisions when resources are not readily available. * Orchestrate maximum efficiency with staffing resources while maintaining compliance and quality member service including scheduling staff for additional duties to aid contact center staff by taking reservist calls. * Review, support, and manage statistical information for the branch. * Work with relevant subject matter experts within business units to ensure content is accurate, up to date and easy to understand, and training materials are updated. * Instill cohesion and motivate staff to peak development potential earning attainment of steps needed for promotion. * Conduct staff development, goal setting, coaching, and growth by identifying strengths and opportunities of branch staff through shadowing and one-on-one documented sessions. * Ensure proper cross-selling of products and services by coaching or offering to members and allowing the member to decide. * Coach to analyze all deposited items for fraud and all interactions for potential impersonation to minimize fraud losses and mitigate risk. * Handle escalated member issues and complaint management, to include appropriate steps within state and federal regulations. Oversee the resolution process and applicable training based on the complaint presented. * Manage QA audit risk findings, audits of sales referrals for compliance with sales and service incentive policy and Quality Control performed on the branch and any other branch related reporting. * Responsible for assessment of facilities and property to ensure are in working order. * All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: * High School Diploma or GED * Minimum one year of branch operations supervisory/management experience * Minimum three years of financial institution experience * Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers * Must be able to work a flexible Monday through Saturday schedule * Proven track record of managing branch risk, developing relationships through various channels, and working with other team members to manage risk * Teamwork and dedication to develop strong working relationships within the organization * Ability to analyze, develop, manage and improve processes and system/product architecture * Excellent time management, organizational, problem-solving skills, and ability to meet deadlines * Must be proficient in utilizing PC, Microsoft Applications software, Internet Explorer, and other office equipment * Ability to work well in a team environment and develop strong working relationships with external parties * Must have the ability to clearly communicate effectively verbally and in writing Preferred: * Two years of branch operations supervisory/management experience All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and Requirements The Senior Credit Risk Modeling Analyst will develop, validate, and enhance credit risk models to support decision-making, profitability, and compliance. The Analyst will analyze complex datasets, assess portfolio performance, and forecast credit risks to optimize lending and institution strategies. Essential Functions and Responsibilities: Utilize risk modeling techniques to identify, quantify, and forecast potential credit risk and opportunities for the institution. Develop and maintain expertise in the fields of risk quantification and modeling to support both internal and external stakeholders. Collaborate with stakeholders to understand product characteristics used for modeling while assisting in communication and education of current and expected risk exposures. Make recommendations to management on current and future strategies and profitability projections. Perform other quantitative analysis for institution stakeholders as needed. Leverage expertise to foster and expand collective knowledge within the team. Gather and analyze pertinent data to create or strengthen models that forecast risk exposure and help make informed business decisions. Continuously monitor the economic and business environments to update models as new data becomes available. Define, document, and summarize methodologies, assumptions, and results of risk models and prepare reports for management. Act as a liaison between lending and IT to assist in the aggregation and organization of institutional data for the use in models and reporting. All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). Requirements: Master's degree in finance, statistics or other quantitative field Minimum 3 years of job-related experience or 6+ years of job-related experience in lieu of Master's degree Strong analytical, mathematics, organizational, and planning skills Ability to articulate complex theories, concepts, methodologies, and findings in a non-technical manner to a non-technical audience Innovative self-starter with ability to meet deadlines, work independently, and think outside the box Excellent interpersonal skills, with a desire to pursue best practices in a challenging team environment Proficient to advanced knowledge of statistical modeling and other quantitative techniques including, but not limited to, linear & non-linear regression, optimization, simulation, time-series analysis, probability theory, survival analysis, and value-at-risk Knowledgeable of modeling systems and/or computer programming languages used for modeling (e.g. python & R) Ability to complete multiple projects and meet deadlines Capable of working on assignments with minimal assistance All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Platform Services Manager to join our amazing IT Platform Services team! The IT Platform Services Manager will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment. The IT Platform Services Manager is a technical leader responsible for managing teams of Systems Administrators and Engineers in the effective administration of technology systems to facilitate operational and strategic outcomes. Areas of oversight include server and database administration, vulnerability management, and implementation of automation solutions. Essential Functions and Responsibilities: Provide training, coaching, mentoring and communication regarding employee performance Ensure adherence to policies, procedures and guidelines by all designated team members Ensure all technologies are kept current and in compliance with internal and regulatory recommendations Maintain current technical and process knowledge to effectively guide solution design and troubleshooting Conduct capacity planning and performance analysis of applicable systems and infrastructure Prepare and maintain disaster recovery and business continuity plans for information systems to ensure business risks are addressed within appropriate recovery timeframes Ensure teams provide efficient support for all IT disciplines as defined by internal support SLAs Participate in Platform Services projects as SME or advisory role to support mature technical solution design and facilitate business outcomes Mentor and train team members for effective succession planning Respond to after-hours emergency calls or planned after-hours events as designated All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice) Requirements: Bachelor's degree in Information Systems, Computer Science, or closely related field; OR successful completion of a relevant program from an accredited technical school; OR an equivalent of four years of work-related experience in lieu of degree Minimum of five years of job-related experience Minimum of five years technical systems administration/engineering experience Experience with Oracle Experience with SQL Experience with Linux Experience with general database technologies and principles Experience with Linux technologies and principles Experience with storage area network technologies Experience with DNS, DHCP concepts Working knowledge of IT Security vulnerability management best practices Understanding of networking concepts All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Business Analyst to join our amazing IT Business Analyst team! The IT Business Analyst will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment. The IT Business Analyst will work closely with business product owners to determine business needs and provide sound recommendations by assessing current business processes and practices. They also collaborate with internal and external technical teams to evaluate feasibility of the recommended solution and document project scope, specifications, and high-level design. In some instances, BA engages with business unit to write and submit a business case. Adheres to established guidelines and documented business best practices, working under the immediate supervision of the IT Application Support Manager to ensure that all solutions align with defined strategic business objectives. Essential Functions and Responsibilities: Lead scope and requirements gathering sessions with business product owners, SME's, end-users, IT colleagues, vendors and management as necessary to analyze process gaps and ensure business requirements and specifications are met and documented Serve as a subject matter expert for one or more assigned business units. Provide guidance, analysis and process expertise as necessary Participate in design review meetings to ensure design will result in robust, secure and reliable applications in alignment with organizational initiatives Research escalated user incidents and provide resolution within the specified Service Level agreement. Develop project test documentation and execute test cases validating system changes including but not limited to approved product configuration, user permissions, and system processing variables to ensure project delivers the value the business needs and expects Actively participate in planning and conducting User Acceptance Testing with the business unit Maintain required documentation of project approvals and implementations Apply fully tested and approved changes to core production environment Independently manage small to medium scale projects and collaborate with project management by providing time estimates of project tasks assigned, reporting any changes to the manager for large scale and enterprise projects Maintain relationships with core processing vendor and support teams, to include monitoring vendor communications for information regarding upcoming system releases, updates, and fixes, and communicate these opportunities to the appropriate business units All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice) Requirements: High School Diploma or GED with 5 years' relevant experience. Minimum of 1 year experience in a Systems Analyst / Business Lead / Application Support role. Minimum of 2 years experience with Banking / Credit Union Software Applications. Minimum of 3 years experience in an area of business specialty relevant to Financial Institution operations, such as Lending, Finance, Audit, Member Service, etc. Alternatively, an appropriate combination of education and experience in an IT or Business related field. Strong analytical & problem solving skills, able to break down complex problems quickly Able to meet and set deadlines with changing priorities Strong communication & presentation skills, able to communicate clearly and concisely, both orally and in writing Basic understanding of Software Development Life Cycle Proficient using the Microsoft products such as Word, Paint, Excel, MS Project, Visio, etc. Preferred: Associates Degree in Business or Information Systems All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Salary Description $70,000-$87,000/Year

Job Description and Requirements The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative Float for our Kerrville and Boerne locations starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. Candidates selected for this position must be able to work at Kerrville and Boerne branch locations until a permanent location within the region becomes available to meet our growing staffing needs. The locations include: Kerrville and Boerne As a Branch Member Service Representative (MSR) Float you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You'll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You'll have the opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you. Essential Functions and Responsibilities: Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team. Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels. Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws. Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel. Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses. Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws. Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement. Prepare various teller reports, and escort members into designated areas when requested. Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features. Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs. Support our cross-serve/sales culture to ensure branch standards are achieved or exceeded. Observe safety and security procedures, and report potentially unsafe conditions. Maintain the ability to train and work at any branch within the respective region depending on business need. All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: High School diploma or GED Six months of work experience (financial institution, customer service or sales experience preferred) Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers Excellent communication and interpersonal skills Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions Proficient in utilizing PC, software and other office equipment Ability to sit or stand for extended periods of time Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly Preferred: Bilingual (English/Spanish) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The social media manager is a passionate brand champion that fosters engagement, real-time member interactions and user-friendly memorable content that changes the game in social media. This role will oversee the Security Service brand efforts across our social media channels, develop social media strategies, define KPIs, define channel strategy recommendations, recommend tracking and analytics solutions, weigh in on the optimization of creative executions and create roadmaps that capitalize on all our social media acquisitions efforts both paid and organic. A real champion of lowering CPA, this person will be responsible for developing Go to Market Sales Spikes campaigns for revenue gains, while driving long term audience growth and sustainable brand love. The ideal candidate thrives in fast paced environments and is ready to take charge in all things social media and will lead important decisions like: * Social Media Channel strategy and Presence (Facebook, Instagram, X/Twitter, TikTok, YouTube, Vimeo, etc.). * Define Audience, Targets and Segmentation strategies by channel. * Manage all the posting and interactions across all Social Media channels (responses, listening, reporting and posting). * Advice on best-in-class tactics that strengthen Security Service as a loved and high recall brand * Define Engagement and Acquisitions Goals and Benchmarks. * Provide insight into Content Themes, Product Stories and Messaging Streams. * Develop the posting and sharing calendars and cadence. * Provide analysis of performance reports and metrics for all the Security Service social media channels. * Provide real time strategy adjustments for optimizing engagement and CPA's. * Inform the optimization of creative as needed. * Provide social media trends and competitive landscape observations that can be leveraged by the brand team creating the content. * Provide the creative brand team with a deep understanding of consumer needs and insights that can help drive social media tactics to position us as the best credit union in America.Bachelor Degree in Creative Communications, Digital Design, Visual Arts, Data Analytics, or equivalent. Minimum of five (5) years of social media publishing, writing, and content creation experience. Minimum of three (3) years in digital design and/or digital marketing experience. Maintain and handle matters of confidentiality with utmost tact and diplomacy. Adhere to all corporate requirements in the use of logos, trademarks, and product content/disclosures. Strong organization, leadership, team building, and communications skills. Highly organized, self-directed with an emphasis on time management. Effectively manage unpredictable workload, balance competing priorities, and meet concurrent deadlines, while also responding with flexibility to unanticipated requests. Work well in teams and solve complex problems, including conflict resolution. Strong writing, listening and communication skills with an ability to foster and cultivate professional relationships with internal and external project stakeholders. Strong planning and organizational skills with a laser-focused attention to detail and proven ability to meet deadlines. Work flexible hours as needed, including possible weekends and weeknight check-in required.

Job Description and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented Vice President of IT Applications to join our amazing IT Applications team! The Vice President of IT Applications will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment. The Vice President of IT Applications will provide vision and direction to IT staff and provide counsel to business unit partners in support of proper enterprise portfolio, program, project and product management. The VP will oversee business capabilities including application support, change management, process improvement, and automation. Essential Functions and Responsibilities: Coordinate and facilitate the proper development and tooling of enterprise program, project and change management functions Coordinate and facilitate consultation with stakeholders to define business and systems requirements for new business systems implementations Develop centers of excellence supporting the needs of business stakeholders in areas that are heavily reliant on the interfacing of business and technology Participate with peers and executives in the construction and monitoring of strategic plans Ensure proper process is in place and followed for identifying and reporting risk Mentor and develop staff within the team, department and organization Set and monitor team performance objectives Perform capacity planning, budgeting and expense tracking activities Act as relationship manager for in scope service providers, review and negotiate contracts All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice) Requirements: High School Diploma/ GED Minimum of five years of job-related experience Minimum of five years of supervisory experience Experience in leading and developing diverse groups of business-minded professionals Experience planning for and executing on the needs of a fast-follower organization Experience in performing business needs analysis, employing systems thinking and leading projects Experience assessing and communicating value and risks related to proposed work efforts and strategy changes Skills and/or Certifications: Exceptional leadership, analytical, problem solving, communication, time management and organizational skills Comprehensive understanding of core banking systems, related ancillary software and branch technology solutions Comprehensive understanding of software development and relational database systems Comprehensive understanding of project management principles and methodologies Preferred: Bachelor's degree in Business Administration, Management Information Systems, or Computer Science. In lieu of bachelor's degree, four years of related experience will equal to bachelor's degree All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and Requirements The AVP/Branch Manager is ultimately accountable for branch operations, staff development, performance goals and achieving quality and timely member service. The AVP/Branch Manager will ensure that procedures and practices are in alignment with credit union expectations and meet policy guidelines; oversee branch processes and manage quality for all branch functions; analyze the branch statistics to ensure that the credit union minimizes branch risk while still maximizing potential business opportunities; lead and provide guidance in performing branch operational and financial performance; adhere to compliance management and improve branch operations by providing coaching and leadership. In addition, the AVP/Branch Manager will work closely with their Regional VP to ensure all standards are met or exceeded. The Culebra branch is located at: 10567 Culebra Rd. San Antonio, TX 78250. Essential Functions and Responsibilities: Generate and monitor internal controls to ensure compliance with state and federal regulations while maintaining operational efficiency. Direct the operations of each branch to ensure quality service levels to include compliance strategies and sales program. Continuously refine and implement best practices to optimize branch performance and compliance. Define and deliver branch activities to establish effective governance, metrics, and production quality. Review branch statistics to assess risk, ensure adherence to policies and procedures, and identify opportunities for risk mitigation. Analyze and respond to QA audit risk findings, processes, controls and oversee fraud risks associated with branch operations, to include Member XP surveys, staff activity reports and any other branch related report. Assist with complaint resolution according to applicable state and federal regulations. Ensure all business operations are conducted in a professional and timely manner to maintain high standards of member service and satisfaction. Promote a member-centric approach to drive excellent service delivery and operational efficiency. Effectively managing branch volumes by expediting processing activities and ensuring smooth operations. Monitor branch decisions for expediency and soundness, ensuring timely and accurate resolutions while maintaining high standards of service quality. Assess facilities and property to identify necessary improvements or repairs. Coordinate the required resources and services to ensure timely and effective completion of maintenance and enhancement projects. Utilize strong interpersonal and technical skills to lead or participate in projects. Provide input on best practices for development and implementation of new systems, programs, products or services. Lead staff development initiatives by conducting coaching and growth sessions for branch staff. Identify individual strengths and areas for improvement through shadowing and one-on-one documented feedback sessions, fostering professional development and performance enhancement. Promote professional growth by engaging in interdepartmental collaborations to improve processes and eliminate inefficiencies or risk. Compile and present branch statistics, performance data, and other relevant information for meetings and presentations. Ensure accurate and insightful reporting to support decision-making and branch performance evaluations. All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: High School Diploma or GED Minimum of five years of financial institution experience Minimum of three years of branch operations supervisory/management experience Proven track record of managing branch risk, developing relationships through various channels, and working with other team members to manage risk Teamwork and dedication to develop strong working relationships within the organization Ability to analyze, develop, manage and improve processes and system/product architecture Excellent time management, organizational, problem solving skills and ability to meet deadlines Must be proficient in utilizing PC, Microsoft Applications software, Internet Explorer, and other office equipment Ability/desire to work well in a team environment and develop strong working relationships with external parties Must have the ability to clearly communicate effectively verbally and in writing Attendance and promptness is pertinent, must be able to work a flexible Monday through Saturday schedule and cover staffing at any location within their respective region if a business need arises Branch Managers are subject to branch transfers All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and Requirements The Human Resources Recruiting Specialist will manage a full-cycle recruitment process for various positions within the credit union and will create an exceptional candidate/manager experience. In addition, they will hire qualified candidates and/or make hiring recommendations to management upon assessing position requirements and applicant skills. The Recruiting Specialist works to enhance the image and growth of the credit union and supports our strategic goals and credit union mission. This position is for our ASC location, (main campus) located at: 1 IKEA-RBFCU Pkwy, Live Oak, TX 78233. The Human Resources Recruiting Specialist will have the ability to work a hybrid schedule after the successful completion of training. The training period can vary and will take place at the RBFCU Administrative Service Center - Live Oak, Texas. Essential Functions and Responsibilities: Effectively manage a recruitment pipeline including sourcing, reviewing applications/resumes, screening, interviewing, extending job offers, and negotiating compensation, while demonstrating a sense of urgency to hire professional employees for the credit union (CU). Develop and maintain relationships with community organizations and employment agencies and utilize applicable recruiting platforms to develop and strengthen recruitment efforts. Build and maintain collaborative relationships with business units and hiring managers to deliver superior service to all internal and external parties. May be responsible for additional areas including: payroll, employee relations, benefits, on-boarding and/or other HR areas to be assigned. All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: High School Diploma or GED; Bachelor's degree preferred One year of Human Resources experience, preferably in recruitment processes Knowledge of multiple Human Resources disciplines to include best recruitment practices and procedures. Must be able and willing to commute to work location at: 1 IKEA-RBFCU Pkwy, Live Oak, TX 78233 Knowledge of applicant tracking systems (Workday preferred) Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint Must be able to multi-task and have excellent organization and communication skills Maintain a positive attitude, professional appearance and provide a positive company image. Take a solid team approach and show initiative and desire for process improvement. Teamwork and dedication to building strong relationships with co-workers is required May travel within the state of Texas, but less than 5% of the time (primarily Austin/San Antonio/Dallas/Corpus Christi areas) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Part-Time Teller - Lakeline| Location:1820 S. Lakeline Blvd, Cedar Park, TX 78613|Schedule: Monday-Friday, 8:45 AM to 2:00 PM and rotating Saturdays: 8:45am-12:15pm| Starting Pay: $18.00/Hour Serve Your Community. Build Your Skills. Join a Team That Cares. Austin Telco Federal Credit Union is looking for a friendly, dependable Part-Time Teller who enjoys helping people and providing excellent service. This is a great opportunity for someone who wants to grow their financial services experience, work in a supportive environment, and make a positive impact on members every day. What You'll Do Greet members and provide exceptional in-person service Process deposits, withdrawals, payments, and other routine transactions Balance your cash drawer with accuracy and attention to detail Assist members with account questions and basic digital banking support Issue cards, handle check orders, and support branch service needs Identify member needs and recommend appropriate credit union products Maintain security and follow all cash-handling procedures Support the branch team with daily tasks and operational needs Provide coverage at nearby branch locations as needed to ensure consistent service and staffing across the region What You Bring High school diploma or GED Prior work experience (customer service or cash handling preferred) Friendly, outgoing, and member-focused personality Strong communication and problem-solving skills Comfort with computers, cash handling, and basic math Reliability, punctuality, and a willingness to learn Flexibility to support rotating schedules, including Saturdays Willingness to travel to nearby branches to support staffing and service need Why You'll Love Working Here: We're more than a credit union - we're a community. You'll join a team that values service, cooperation, and doing what's right for our members. Supportive, team-oriented environment Opportunities for growth and advancement Paid time off for federal holidays and special occasions (pro-rated for part-time employees) Access to credit union benefits and employee programs Community involvement and volunteer opportunities A mission-driven culture that puts people first Additional Requirements: Good credit standing (verified prior to interview) Successful background check and drug screening upon offer Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary Description $18.00 hourly