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Become An Authorized Representative

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Working As An Authorized Representative

  • Documenting/Recording Information
  • Performing for or Working Directly with the Public
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • $34,000

    Average Salary

What Does An Authorized Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become An Authorized Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Help others decide if this is a good career for them

Average Length of Employment
Patient Registrar 2.8 years
Top Careers Before Authorized Representative
Cashier 10.3%
Internship 2.5%
Manager 2.3%
Server 2.2%
Specialist 2.1%
Top Careers After Authorized Representative
Cashier 7.9%
Specialist 3.4%

Do you work as an Authorized Representative?

How Would You Rate The Salary Of an Authorized Representative?

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Top Skills for An Authorized Representative

  1. Insurance Companies
  2. Medical Provider Offices
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Obtain authorization from specific insurance companies by submitting a request via facsimile, telephone or electronic.
  • Contacted medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests.
  • Provided customer service and education regarding documentation issues and assisted in the development of guidelines for data compatibility, and consistency.
  • Speak to members, referring physician offices and imaging provider to answer question regarding initial or pending authorization requests.
  • Direct inbound phone calls from service technicians preparing cost comparison analysis.

Authorized Representative Demographics

Gender

Female

61.2%

Male

24.9%

Unknown

13.9%
Ethnicity

White

59.5%

Hispanic or Latino

20.0%

Black or African American

10.7%

Asian

6.3%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

77.8%

Portuguese

3.7%

French

3.7%

Chinese

1.9%

German

1.9%

Cantonese

1.9%

Japanese

1.9%

Russian

1.9%

Hmong

1.9%

Korean

1.9%

Arabic

1.9%
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Authorized Representative Education

Schools

University of Phoenix

23.3%

University of Missouri - Saint Louis

6.4%

Kaplan University

5.8%

Hillsborough Community College

5.8%

Glendale Community College

5.2%

Lindenwood University

5.2%

University of Memphis

4.7%

University of North Carolina at Greensboro

4.1%

Southwest Tennessee Community College

4.1%

Valencia College

3.5%

Ashford University

3.5%

Saint Louis Community College

3.5%

Northern Arizona University

3.5%

Strayer University

3.5%

Bellevue University

3.5%

University of South Florida

2.9%

American River College

2.9%

University of Puerto Rico - Mayaguez

2.9%

Heald College - Central Administrative Office

2.9%

Houston Community College

2.9%
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Majors

Business

25.6%

Health Care Administration

16.8%

Medical Assisting Services

10.1%

Nursing

5.1%

Psychology

5.0%

Criminal Justice

4.8%

Accounting

4.5%

General Studies

3.7%

Management

2.7%

Communication

2.7%

Biology

2.6%

Human Resources Management

2.1%

Education

1.9%

Liberal Arts

1.9%

English

1.9%

Sociology

1.9%

Finance

1.8%

Computer Information Systems

1.8%

Human Services

1.8%

Computer Science

1.6%
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Degrees

Other

32.1%

Bachelors

29.4%

Associate

14.3%

Masters

9.1%

Certificate

7.9%

Diploma

5.4%

License

1.0%

Doctorate

0.9%
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