5 Auto Claims Adjuster Resume Examples

Five Key Resume Tips For Writing An Auto Claims Adjuster Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Liability Decisions, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Auto Claims Adjuster Resume templates

Zippia allows you to choose from different easy-to-use Auto Claims Adjuster templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Auto Claims Adjuster resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Sophia Johnson
Auto Claims Adjuster
Employment History
Auto Claims Adjuster2020 - Present
Inspection ServicesReading, PA
  • Communicated periodic claim updates to client company adjusters as scheduled.
  • Investigate and adjudicate medical, wage loss, loss of service and survivor benefit claims by determining applicable policy coverages.
  • Achieved highest closing ration among the team of adjusters at location.
Claims Adjuster Supervisor2017 - 2020
WorleyReading, PA
  • Worked extensive property and auto claims in the field and CCSD environment.
  • Communicate with adjusters, claimants, the insured, and other relevant parties to determine liability and coverage and build estimates.
  • Certified in policy and estimatics for State Farm and Allstate insurance companies
  • Handled the scheduling of inspections within 24 hours with the Insured, Public Adjusters, and Contractors.
  • Arranged appraisals, reviewed estimates, and communicated with policyholders, claimants, medical providers, attorneys and repair shops.
Liability Claims Examiner2007 - 2017
T-MobileBellingham, WA
  • Generated car accident claim reports Verified accident facts and details Provided friendly customer service to callers Determined policy coverage
  • Direct communication with insureds and agents on all aspects of strategy and settlement.
  • Investigated and resolved catastrophe related, first and third party claims, nationwide.
Education
Bachelor's Degree In Business1999 - 2002
Western Washington UniversityBellingham, WA
 
 
Contact Information
Reading, PA
(770) 555-7049
sjohnson@example.com
Skills
Policy Coverage
Repair Shops
Property Damage
Timely Resolution
Geico
Insurance Companies
Customer Vehicles
Provider Contracts
Injury Claims
Claims Process
 
 
Jesse Torres
Auto Claims Adjuster
Tempe, AZ
(790) 555-9328
jtorres@example.com
Skills
Property DamageGeicoAppropriate ReservesCustomer CareCPTState Farm InsuranceCSRCustomer ServiceTelephone CallsInsurance Companies
 
 
Employment History
Auto Claims Adjuster2015 - Present
AllstateTempe, AZ
  • Determined risk and established policies for insurance companies.
  • Settled complex bodily injury claims.
  • Investigated, negotiated, and settled severe and complex bodily injury claims.
  • Inspect vehicles and write auto damage estimates.
Claim Specialist2011 - 2015
AllstateTempe, AZ
  • Responded to inquiries from insured customers, claimants, attorney's who represent customers/claimants, and other insurance companies.
  • Investigated and settled property damage and personal injury claims.
  • Negotiate and settle claims with injured parties, insurance companies, and medical providers.
  • Communicated with attorneys, other insurance companies and witnesses.
  • Negotiated Bodily injury cases with plaintiff attorneys working to mutually agreeable settlements.
Claims Service Representative2010 - 2011
State FarmTempe, AZ
  • Verify accident facts and determine policy coverages.
  • Communicated with customers and business partners over the telephone and other communication channels.
  • Asked by management to proceed into Bodily Injury Liability handling, due to my expertise in property damage and PIP.
  • Served multiple tours on the State Farm National Catastrophe team including Hurricane Andrew, Hurricane Opal and the Northridge Earthquake.
  • Managed client communication including coverage details, settlement agreements and coverage memos.
Education
Bachelor's Degree of Business2007 - 2010
University of Central FloridaOrlando, FL
 
 
Doris Hart
Auto Claims Adjuster
Contact Information
Hartford, CT
(780) 555-9644
dhart@example.com
Skills
  • Cpt-4
  • Vehicle Inspections
  • Computer System
  • Patient Care
  • Repair Shops
  • Icd-9
  • TPA
  • Property Loss
  • Medical Records
  • Internal Departments
 
 
Employment History
Auto Claims Adjuster2019 - Present
The Hartford
Hartford, CT
  • Worked catastrophe insurance all over the United States.
  • Confirmed policy coverage for incoming claims.
Claims Analyst2017 - 2019
The Hartford
Hartford, CT
  • Utilized my ability to effectively communicate with claimants, doctors, employers and government agencies through both written and telephonic communication.
  • Reviewed medical records, updated ICD-9 and CPT codes throughout the duration of treatment.
  • Managed a team of adjusters, and accountable for tracking productivity and driving results.
  • Provided initial communication of claim process, policy provisions/limits, legal liability and state/federal disability regulations.
  • Create and process debit card and ACH claims for Bank of America customers.
Medical Claims Processor2015 - 2016
Prudential Financial
New York, NY
  • Created strong working relationships with personnel at physicians' offices, which improved turnaround time for medical records transfers.
  • Respond to employee complaints with oral and written communication.
  • Documented appropriate medical diagnosis for physical and mental impairments utilizing medical records, ICD-9, DSM-IV and Taber s Manual.
  • Create and distribute communication as appropriate, i.e.
Education
Master's Degree of Business2016 - 2017
Pace University
New York, NY
Bachelor's Degree of Accounting2012 - 2015
Pace University
New York, NY
 
 
Benjamin Wilson
Auto Claims Adjuster
Contact Info
New York, NY
(570) 555-5731
bwilson@example.com
Skills
Provider Issues
Customer Vehicles
Quality Audits
Surety
Vehicle Inspections
Facilitate Training
Bodily Injury
EMR
Ensure Accuracy
PIP
Employment History
Auto Claims Adjuster2018 - Present
LibertyNew York, NY
  • Evaluated and settled Bodily Injury Auto/General Liability/Property Damage Homeowner claims.
  • Demonstrated effective communication and negotiation with attorneys
  • Processed all accident reports, established communication with clients, paid out claims in a timely manner.
  • Utilized appropriate property damage claim investigation forms and form letters.
  • Directed communication with employers and physicians to monitor claimants until they were able to return to work.
  • Scheduled appraisal appointments as well as analyzing and paying on auto property damage estimates per company guidelines.
Claims Analyst2017 - 2018
APS Healthcare BethesdaWashington, DC
  • Process payments from insurance companies.
  • Analyzed provider billing trends and Medicaid payment history in order to assess the need for onsite chart audits.
  • Appeal all denied claims to insurance companies.
Medical Claims Processor2006 - 2016
Hazleton Gen HospitalMain, PA
  • Utilize nursing judgment and insight in order to make determinations and decisions after reviewing patient medical records.
  • Retrieved and processed internal and external phone/fax, and walk-in requests for medical records.
  • Rehired - [ ] o Responsible for submitting physician and hospital claims and following up with insurance companies.
  • Contacted insurance companies if need to resolve claim issues.
  • Maintained excellent customer service by following the policies and procedures of the hospital/lab.
  • Worked intensively with billing companies and medical insurance companies.
Education
Master's Degree of Business2016 - 2017
Strayer UniversityWashington, DC
Bachelor's Degree of Marketing2003 - 2006
Pennsylvania State UniversityMain, PA
 
 
Katherine Owens
Auto Claims Adjuster
Colorado Springs, CO
(660) 555-7289
kowens@example.com
Experience
Auto Claims Adjuster2017 - Present
ProgressiveColorado Springs, CO
  • Investigate, negotiate, and settle commercial and personal auto claims and bodily injury claims.
  • Work directly with other insurance companies to resolve claims in a timely manner.
  • Write detailed documentation and maintain open communication with repair shops; keep customers apprised accordingly.
Examiner2016 - 2017
ProgressiveColorado Springs, CO
  • Evaluate and analyze medical records/billing and lost wages to determine value of each claim.
  • Review policy to ensure proper coverage and compliance with state regulations.
  • Code and bill charges from daily dictation using ICD-9 and CPT codes.
  • Review medical records and consult with medical providers to determine tort loss relative to motor vehicle incidents.
Liability Claims Examiner2015 - 2016
ProgressiveColorado Springs, CO
  • Claim Adjuster and contact for the entire claim process for personal property automobile claims.
  • Investigated, evaluated, negotiated, and secured favorable settlements on a broad range of claims for the above insurance companies.
  • Assist with auto claims from accidents, thefts and vandalism.
  • Negotiate with customers, claimants, service providers, and other insurance companies.
Skills
CommunicationAppropriate ReservesMedical RecordsPhysical MeasurementsHomeownerDisability BenefitsInsurance PolicyPolicy CoverageState RegulationsAuthority Level
Education
High School Diploma In null2010 - 2010
 
 
Sophia Johnson
Auto Claims Adjuster
Employment History
Auto Claims Adjuster2020 - Present
Inspection ServicesReading, PA
  • Communicated periodic claim updates to client company adjusters as scheduled.
  • Investigate and adjudicate medical, wage loss, loss of service and survivor benefit claims by determining applicable policy coverages.
  • Achieved highest closing ration among the team of adjusters at location.
Claims Adjuster Supervisor2017 - 2020
WorleyReading, PA
  • Worked extensive property and auto claims in the field and CCSD environment.
  • Communicate with adjusters, claimants, the insured, and other relevant parties to determine liability and coverage and build estimates.
  • Certified in policy and estimatics for State Farm and Allstate insurance companies
  • Handled the scheduling of inspections within 24 hours with the Insured, Public Adjusters, and Contractors.
  • Arranged appraisals, reviewed estimates, and communicated with policyholders, claimants, medical providers, attorneys and repair shops.
Liability Claims Examiner2007 - 2017
T-MobileBellingham, WA
  • Generated car accident claim reports Verified accident facts and details Provided friendly customer service to callers Determined policy coverage
  • Direct communication with insureds and agents on all aspects of strategy and settlement.
  • Investigated and resolved catastrophe related, first and third party claims, nationwide.
Education
Bachelor's Degree In Business1999 - 2002
Western Washington UniversityBellingham, WA
 
 
Contact Information
Reading, PA
(770) 555-7049
sjohnson@example.com
Skills
Policy Coverage
Repair Shops
Property Damage
Timely Resolution
Geico
Insurance Companies
Customer Vehicles
Provider Contracts
Injury Claims
Claims Process
 
 
Jesse Torres
Auto Claims Adjuster
Tempe, AZ
(790) 555-9328
jtorres@example.com
Skills
Property DamageGeicoAppropriate ReservesCustomer CareCPTState Farm InsuranceCSRCustomer ServiceTelephone CallsInsurance Companies
 
 
Employment History
Auto Claims Adjuster2015 - Present
AllstateTempe, AZ
  • Determined risk and established policies for insurance companies.
  • Settled complex bodily injury claims.
  • Investigated, negotiated, and settled severe and complex bodily injury claims.
  • Inspect vehicles and write auto damage estimates.
Claim Specialist2011 - 2015
AllstateTempe, AZ
  • Responded to inquiries from insured customers, claimants, attorney's who represent customers/claimants, and other insurance companies.
  • Investigated and settled property damage and personal injury claims.
  • Negotiate and settle claims with injured parties, insurance companies, and medical providers.
  • Communicated with attorneys, other insurance companies and witnesses.
  • Negotiated Bodily injury cases with plaintiff attorneys working to mutually agreeable settlements.
Claims Service Representative2010 - 2011
State FarmTempe, AZ
  • Verify accident facts and determine policy coverages.
  • Communicated with customers and business partners over the telephone and other communication channels.
  • Asked by management to proceed into Bodily Injury Liability handling, due to my expertise in property damage and PIP.
  • Served multiple tours on the State Farm National Catastrophe team including Hurricane Andrew, Hurricane Opal and the Northridge Earthquake.
  • Managed client communication including coverage details, settlement agreements and coverage memos.
Education
Bachelor's Degree of Business2007 - 2010
University of Central FloridaOrlando, FL
 
 
Doris Hart
Auto Claims Adjuster
Contact Information
Hartford, CT
(780) 555-9644
dhart@example.com
Skills
  • Cpt-4
  • Vehicle Inspections
  • Computer System
  • Patient Care
  • Repair Shops
  • Icd-9
  • TPA
  • Property Loss
  • Medical Records
  • Internal Departments
 
 
Employment History
Auto Claims Adjuster2019 - Present
The Hartford
Hartford, CT
  • Worked catastrophe insurance all over the United States.
  • Confirmed policy coverage for incoming claims.
Claims Analyst2017 - 2019
The Hartford
Hartford, CT
  • Utilized my ability to effectively communicate with claimants, doctors, employers and government agencies through both written and telephonic communication.
  • Reviewed medical records, updated ICD-9 and CPT codes throughout the duration of treatment.
  • Managed a team of adjusters, and accountable for tracking productivity and driving results.
  • Provided initial communication of claim process, policy provisions/limits, legal liability and state/federal disability regulations.
  • Create and process debit card and ACH claims for Bank of America customers.
Medical Claims Processor2015 - 2016
Prudential Financial
New York, NY
  • Created strong working relationships with personnel at physicians' offices, which improved turnaround time for medical records transfers.
  • Respond to employee complaints with oral and written communication.
  • Documented appropriate medical diagnosis for physical and mental impairments utilizing medical records, ICD-9, DSM-IV and Taber s Manual.
  • Create and distribute communication as appropriate, i.e.
Education
Master's Degree of Business2016 - 2017
Pace University
New York, NY
Bachelor's Degree of Accounting2012 - 2015
Pace University
New York, NY
 
 
Benjamin Wilson
Auto Claims Adjuster
Contact Info
New York, NY
(570) 555-5731
bwilson@example.com
Skills
Provider Issues
Customer Vehicles
Quality Audits
Surety
Vehicle Inspections
Facilitate Training
Bodily Injury
EMR
Ensure Accuracy
PIP
Employment History
Auto Claims Adjuster2018 - Present
LibertyNew York, NY
  • Evaluated and settled Bodily Injury Auto/General Liability/Property Damage Homeowner claims.
  • Demonstrated effective communication and negotiation with attorneys
  • Processed all accident reports, established communication with clients, paid out claims in a timely manner.
  • Utilized appropriate property damage claim investigation forms and form letters.
  • Directed communication with employers and physicians to monitor claimants until they were able to return to work.
  • Scheduled appraisal appointments as well as analyzing and paying on auto property damage estimates per company guidelines.
Claims Analyst2017 - 2018
APS Healthcare BethesdaWashington, DC
  • Process payments from insurance companies.
  • Analyzed provider billing trends and Medicaid payment history in order to assess the need for onsite chart audits.
  • Appeal all denied claims to insurance companies.
Medical Claims Processor2006 - 2016
Hazleton Gen HospitalMain, PA
  • Utilize nursing judgment and insight in order to make determinations and decisions after reviewing patient medical records.
  • Retrieved and processed internal and external phone/fax, and walk-in requests for medical records.
  • Rehired - [ ] o Responsible for submitting physician and hospital claims and following up with insurance companies.
  • Contacted insurance companies if need to resolve claim issues.
  • Maintained excellent customer service by following the policies and procedures of the hospital/lab.
  • Worked intensively with billing companies and medical insurance companies.
Education
Master's Degree of Business2016 - 2017
Strayer UniversityWashington, DC
Bachelor's Degree of Marketing2003 - 2006
Pennsylvania State UniversityMain, PA
 

What Should Be Included In An Auto Claims Adjuster Resume

1

1. Add Contact Information To Your Auto Claims Adjuster Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Auto Claims Adjuster Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

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Auto Claims Adjuster Resume Relevant Education Example #1
Master's Degree In Business 2014 - 2016
Pace University New York, NY
Auto Claims Adjuster Resume Relevant Education Example #2
Master's Degree In Business 2014 - 2016
Strayer University Washington, DC
3

3. Next, Create An Auto Claims Adjuster Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for an Auto Claims Adjuster
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Auto Claims Adjuster Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Auto Claims Adjuster
Independence Blue Cross
  • Researched ICD 9, CPT, and HCPCS codes to determine correct payment or denial of claims.
  • Composed written communication necessary in the appeal of denied and ineffectively processed medical claims.
  • Worked independently as a telecommuter while maintaining a team mentality through effective communication with peers.
  • Managed California branch operations including supervision of 5 WC adjusting and support staff
  • Utilized knowledge of ICD-9, Diagnosis, Revenue, CPT, and HCPS codes to accurately and efficiently process medical claims.

Work History Example # 2
Auto Claims Adjuster
State Farm
  • Prepared estimates using Xactimate and XactContents.
  • Determined legal liability and extent of damage to property with a 99% estimating accuracy using Xactimate25.
  • Handled commercial, catastrophe, complex, and home owner claims.
  • Completed scope of damages and wrote estimates using Xactimate program Reviewed estimate with management.
  • Completed property appraisals on residential dwelling and commercial property including business interruption and business personal property using Xactimate program.

Work History Example # 3
Direct Sales Agent
New York Life Insurance Company
  • Created and implemented a systematic approach, ensuring accurate communication and top efficiency.
  • Used multiple forms of communication to market business, extremely proficient in all Microsoft office applications.
  • Implemented AJAX, APEX, java script, CSS to build rich and dynamic Visual force pages.
  • Facilitated and developed call campaigns, Focus Firm Initiatives and maintained communication with clients.

Work History Example # 4
Claims Service Specialist (Part-Time)
Bank of America
  • Contributed to a positive, team-oriented atmosphere within the banking environment.
  • Provided insight to senior management to improve inter-site communication and identify pitfalls between fulfillment and sales partners.
  • Conducted leadership training sessions via classroom and web based to other managers to ensure consistency in all corporate communications.
  • Completed advanced troubleshooting for customers using mobile and desktop devices.
  • Maintained active communication with other departments to ensure everyone as a team is understood and effectively completed their job.

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5

5. Highlight Your Auto Claims Adjuster Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your auto claims adjuster resume:

  1. Associate in Claims (AIC)
  2. Chartered Property Casualty Underwriter (CPCU)
  3. Certified Work Adjustment Specialist (CWA)
  4. Certified Insurance Service Representatives (CISR)
  5. Certified Professional, Life and Health Insurance Program (CPLHI)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021