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Auto claims adjuster skills for your resume and career

Updated January 8, 2025
3 min read
Auto claims adjuster example skills
Below we've compiled a list of the most critical auto claims adjuster skills. We ranked the top skills for auto claims adjusters based on the percentage of resumes they appeared on. For example, 14.1% of auto claims adjuster resumes contained repair process as a skill. Continue reading to find out what skills an auto claims adjuster needs to be successful in the workplace.

15 auto claims adjuster skills for your resume and career

1. Repair Process

Repair process refers to the process of repairing refurbished, obsolete, and damaged equipment. Though the term is commonly associated with the automotive industry, it also applies to various other industries.

Here's how auto claims adjusters use repair process:
  • Analyzed repair practicability; followed through the repair process and provided resources necessary to salvage vehicle back to its before-accident state.
  • Maintained outstanding customer service by communicating with customers throughout the entirety of the repair process to include delivery.

2. Body Shop

A body shop is a place where vehicle servicing, repairing, and finishing takes place. Auto mechanics and technicians do the repairs. The services offered include both body and mechanical repairs. Body repairs include repainting and removing dents and scratches. Mechanical repairs include changing and alignment of car tires, engine repair, replacing windshields and window glasses.

Here's how auto claims adjusters use body shop:
  • Answered dealer/body shops inquiries concerning supplemental repair or claim questions.
  • Negotiate with insurance companies/body shops when needed.

3. Strong Customer Service

Here's how auto claims adjusters use strong customer service:
  • Use strong customer service skills to negotiate with policy holders, claimants, or attorneys to settle the claim to completion.

4. Vehicle Inspections

Vehicle inspection refers to the checking of vehicles in terms of safety measure standards.

Here's how auto claims adjusters use vehicle inspections:
  • Investigated liability and coverage through recorded statements, scene investigations, vehicle inspections, and policy interpretation.
  • Coordinated field and independent contracted adjusters for vehicle inspections.

5. Insurance Claims

Here's how auto claims adjusters use insurance claims:
  • Investigated auto insurance claims for personal and commercial policies and effectively evaluated contract language and identified coverage issues.
  • Dedicated insurance professional with more than 10 years of experience investigating and processing automobile insurance claims.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how auto claims adjusters use customer service:
  • Provided excellent customer service by effectively explaining various repair operations, company policies, and options in plain language to customers.
  • Received recognition for excellent customer service by exceeded job expectations while assisting several of our policy holders in very stressful situations.

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7. Liability Claims

Liability claims are insurance claims where the insured is accused of holding responsibility for some damage or loss. Upon hearing or receiving the accusations, the insured reaches out to his or her insurance company for financial or other assistance, at which point the insurance company would determine whether the damage or loss is covered by the insured's policy. If covered, the insurance company may conduct an investigation or manage and legal processes for the insured.

Here's how auto claims adjusters use liability claims:
  • Conducted investigations into auto liability claims, including analyzing data to determine extent of company's liability for loss and damages.
  • Analyzed coverage, investigated facts, evaluated damages, determined liability and negotiated settlements on moderate to complex auto liability claims.

8. Repair Shops

Here's how auto claims adjusters use repair shops:
  • Review repair-cost estimates with automobile-repair shop to secure agreement on cost of repairs.
  • Collaborated with repair shops to ensure customer satisfaction.

9. Vehicle Repairs

Here's how auto claims adjusters use vehicle repairs:
  • Monitored Enterprise Rental Car agreements; extending and terminating in accordance with vehicle repair completion.
  • Coordinate vehicle repairs with managed repair representatives and vehicle owners.

10. Vehicle Damage

Vehicle damage can be described as a vehicle in the aftermath of an accident or destruction process. Car damages can range from small scratches to bigger dents. The kinds of vehicle damage vary.

Here's how auto claims adjusters use vehicle damage:
  • Prepare and document accurate vehicle damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.
  • Inspect vehicle damage ranging from minor fender-benders to extensive damage caused by major accidents, hurricanes, floods and other disasters.

11. Issue Payments

Here's how auto claims adjusters use issue payments:
  • Determined liability and issue payments.
  • Determine the extent of the company s liability and issue payments as they relate to auto or structural damages.

12. Insurance Policy

Here's how auto claims adjusters use insurance policy:
  • Analyzed insurance policy language, jurisdictional negligence statutes, and case law to make comparative liability decisions.
  • Reviewed insurance policy form endorsements and other records to determine accuracy in billing processing and reductions.

13. Process Claims

Process claims refers to the procedure an insurance agent follows once receiving a claim from an insured individual. This often includes reviewing, investigating, and deciding on whether the claim will be accepted or denied depending on the results of the insurer's investigation. This is a common procedure for all kinds of insurance including medical, auto, and liability insurance.

Here's how auto claims adjusters use process claims:
  • Settled approximately 80 total loss claims monthly * Utilized company specialized software to input and process claims information and make payments.
  • Process claims in a manner consistent with State and Federal regulation as well as company procedures and policies.

14. Coverage Issues

Here's how auto claims adjusters use coverage issues:
  • Researched any outstanding coverage issues and referred losses suspicious in nature to SIU for additional investigation.
  • Verified valid insurance coverage and researched and resolved coverage issues with agents and customers.

15. Internal Channels

Here's how auto claims adjusters use internal channels:
  • Processed auto and casualty claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers.
  • Provided auto/casualty claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third party customers.
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List of auto claims adjuster skills to add to your resume

The most important skills for an auto claims adjuster resume and required skills for an auto claims adjuster to have include:

  • Repair Process
  • Body Shop
  • Strong Customer Service
  • Vehicle Inspections
  • Insurance Claims
  • Customer Service
  • Liability Claims
  • Repair Shops
  • Vehicle Repairs
  • Vehicle Damage
  • Issue Payments
  • Insurance Policy
  • Process Claims
  • Coverage Issues
  • Internal Channels
  • PIP
  • CCC
  • Claims Service
  • Litigation
  • Repair Facilities
  • Claims Handling
  • Police Reports
  • Insurance Carriers
  • Insurance Coverage
  • Bodily Injury Claims
  • Legal Liability
  • Policy Coverage
  • Outbound Calls
  • Property Damage Claims
  • Arbitration
  • Physical Damage Claims
  • Damage Estimates
  • Policy Language
  • SIU
  • Policy Holders
  • Inbound Calls
  • State Laws
  • Party Claims
  • Auto Accidents
  • Medical Bills
  • Commercial Property
  • Repair Estimates
  • Performance Metrics
  • Liability Decisions
  • Auto Damage Claims
  • Strong Negotiation
  • Geico
  • State Farm

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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