Top Auto Claims Adjuster Skills

Below we've compiled a list of the most important skills for an Auto Claims Adjuster. We ranked the top skills based on the percentage of Auto Claims Adjuster resumes they appeared on. For example, 18.2% of Auto Claims Adjuster resumes contained Liability Decisions as a skill. Let's find out what skills an Auto Claims Adjuster actually needs in order to be successful in the workplace.

The six most common skills found on Auto Claims Adjuster resumes in 2020. Read below to see the full list.

1. Liability Decisions

high Demand
Here's how Liability Decisions is used in Auto Claims Adjuster jobs:
  • Set up inspection of involved automobiles and advised customers of policy options and liability decisions.
  • Served as a resource to peers by reviewing finalized liability decisions to ensure accuracy.
  • Interview all involved in an accident to determine coverage and liability decisions.
  • Ordered and analyzed police reports to aid in finalizing liability decisions.
  • Negotiate liability decisions with other insurance carriers to resolve without arbitration.
  • Make liability decisions on each claim based upon complete investigation information.
  • Summarized liability decisions and coverage analysis in each loss.
  • Determined legal liability and explained liability decisions to customers.
  • Conducted investigations and made liability decisions on auto claims
  • Explain and interpret policy coverage and liability decisions.
  • Negotiate complex to simple liability decisions.
  • Complete thorough Investigations and make Coverage and Liability decisions on each personal lines claim as well as commercial lines claims.
  • Make liability decisions based on driver, passenger and independent witness statements, police reports and point of impact analysis.
  • Collected evidence and information to investigate the insured, claimants, & third party carriers to make proper liability decisions.
  • Used collected info and made an informed and educated liability decisions and bring claim to completion.
  • Reviewed estimates, photos, and made liability decisions to determine degree of fault.
  • Conduct interviews, investigate & make liability decisions for processing appraisals & supplements.
  • Evaluate the Facts of loss of each claim and make liability decisions.
  • Owned the entire investigation from start to finish for liability decisions.
  • Investigated Coverage issues, make liability decisions and issued payments.

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2. Total Loss Claims

high Demand
Here's how Total Loss Claims is used in Auto Claims Adjuster jobs:
  • Settled approximately 80 total loss claims monthly * Utilized company specialized software to input and process claims information and make payments.
  • Handled New Total Loss claims from beginning to sale of salvage, then closure under the D Demand Group.
  • Investigated, negotiated and settled 1st and 3rd party automobile Total Loss claims in compliance with Florida statutes.
  • Settled total loss claims with the owner (Named Insured, Claimant, Lien Holder, etc.)
  • Settled total loss claims and estimated vehicle Actual Cash Values in accordance with NYS Reg 64 Insurance Laws.
  • Handle and process variety of motor vehicle claims to include; minor accidents and vehicle total loss claims.
  • Handled first and third party liability claims for Auto Property Complex and all Total Loss Claims.
  • Coordinated salvage disposal, called lien holders and settled claims with party in total loss claims.
  • Coordinated all total loss claims with salvage to promptly dispose of vehicle to lessen salvage costs.
  • Handled non injury auto & total loss claims resolving liability issues and coverage questions.
  • Distributed settlement monies on property damage, bodily injury and total loss claims.
  • Negotiate ACV offers and settled total loss claims with claimants and/or insurance customers.
  • Settled total loss claims with the client when their vehicle is deemed totaled.
  • Total Loss Adjuster Responsible for the negotiation and settlement of Total Loss Claims.
  • Settled and saved more than $50k a month in total loss claims.
  • Handled total loss claims per company guidelines and estimating software and procedures.
  • Contacted insureds and claimants regarding disposition and settlement of total loss claims.
  • Total loss/Liability- Processed new first and 3rd party total loss claims.
  • Settle Total Loss claims with customers and issue settlement checks.
  • Determined value, negotiated, and settled total loss claims.

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3. Customer Service

high Demand
Here's how Customer Service is used in Auto Claims Adjuster jobs:
  • Provided effective communication and outstanding customer service to all external/internal customers using principles and processes for providing customer and personal services.
  • Provided excellent customer service by effectively explaining various repair operations, company policies, and options in plain language to customers.
  • Provided excellent customer service by educating and supplying the customer with useful and specific information about their automotive extended warranty.
  • Ensured appropriate availability to any and all phone calls/inquiries to minimize customer inconvenience and exceed in excellent customer service.
  • Provide quality claim handling and superior customer service on assigned claims while engaging in indemnity and expense management.
  • Inspect damaged property and manage claims process in accordance with company policy while providing excellent customer service.
  • Recognized by members of management for my customer service performance and consistently met and exceeded company goals.
  • Received Red Carpet Service Award for customer satisfaction, consistently exceeding company goals in customer service.
  • Utilize customer service philosophy, automotive repair methods, automotive parts, medical and anatomical terminology.
  • Maintained high level of customer service and promoted positive relationships for key customer national accounts.
  • Contributed to reaching customer service satisfaction goals following company protocol and providing exceptional customer service.
  • Provided exceptional customer service by keeping the customer adequately informed of the claim process.
  • Contacted attorneys representing clients and settlements; provided quality customer service and complaint handling.
  • Provided excellent customer service and always delivered prompt, knowledgeable insurance advice when needed.
  • Worked closely with team members and management to promote efficiency and remarkable customer service.
  • Provided excellent customer service to involved parties by setting up payment plans and coordinating arbitration
  • Provided customer service and performed collection functions to get customer account in current status
  • Determine whether insurance company must pay claim Provide excellent customer service Evaluate Insurance claims
  • Resolved escalated customer service-related issues for team members as unit's Service Champion.
  • Provided excellent customer service and processed up to 200 concurrent claims simultaneously.

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4. Insurance Companies

high Demand
Here's how Insurance Companies is used in Auto Claims Adjuster jobs:
  • Completed recorded statements and reviewed documentation to assist with negotiations with attorneys and other insurance companies.
  • Discussed liability decisions with other insurance companies and involved parties.
  • Negotiated auto insurance settlements with other insurance companies.
  • Negotiate with insurance companies/body shops when needed.
  • Worked as an independent auto adjuster handling auto claims for various insurance companies in the Tucson and Southern Arizona area.
  • Negotiated and settled bodily injury claims and property damage claims with policyholders, customers, attorneys and other insurance companies.
  • Used questioning and listening skills that promoted effective telephone commutations with customers, agents, and other insurance companies.
  • Work with agents, attorneys, body shops, medical providers, and other insurance companies to resolve claims.
  • Performed both liability and fraud investigations for accidents, working with law enforcement and other insurance companies.
  • Interact on a daily basis with customers, lawyers, agents and other insurance companies.
  • Discussed revisions with insurance companies and auto repair shops to complete auto collision claims.
  • Prepare and present claims to insurance companies Investigate and process insurance claims filed by policyholders
  • Negotiated thousand dollar liability decisions against adverse insurance companies
  • Prepared and presented claims to insurance companies to include subrogation, collecting over $25,000 from other insurance companies.
  • Communicated with insurance companies, clients and other third parties to gather facts to assess damages and compensability.
  • Issued payment amounts Prepared and presented claims to insurance companies.
  • inspect damaged autos *estimate damages *reported estimate to insurance companies *handled total loss settlements *investigated PIP claims

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5. Auto Claims

high Demand
Here's how Auto Claims is used in Auto Claims Adjuster jobs:
  • Determined coverage and liability for personal auto claims and negotiated settlements with insureds, claimants and attorneys.
  • Adjusted Auto claims, property, personal injury and bodily injury in Florida * Maintained relationships with customers
  • Provided an exceptional customer experience to policyholders through professional claims handling of auto claims.
  • Investigated commercial and personal auto claims involving bodily injuries to determine liability.
  • Communicate daily with customers to effectively and efficiently settle their auto claims.
  • Handled property damage and bodily injury liability aspects of auto claims.
  • Secured appropriate documentation pertaining to auto claims.
  • Licensed insurance auto claims adjuster/accident investigator.
  • Investigate, evaluate, negotiate and adjust moderately complex auto claims from origination to closing for Arizona, California and Hawaii.
  • Confirm coverage, explain procedures, obtain recorded statements from all parties involved, and answer inquiries for adjusting auto claims.
  • Investigate auto claims in the states of South Carolina, Kentucky, Virginia, Georgia, North Carolina and Florida.
  • Receive and process auto claims for Oklahoma, Kansas, Missouri, Louisiana, and any other state when needed.
  • Contracted twice from 12/2011 to 2/2012 and 9/2010 to 11/2010 to handle various auto claims from inception until closure.
  • Investigate, evaluate, negotiate and adjust low to moderately complex auto claims presented by and against our insured.
  • Answer incoming calls from insured's, claimants, agent's, & various vendors regarding auto claims.
  • Conducted diligent investigation of auto claims, determined liability, and worked to resolve claims efficiently and fairly.
  • Face to face and call center assistance of existing and potential customers as it relates to auto claims.
  • Handled Auto claims, from setting up claims, to resolving and paying out on the claim.
  • Settled clear liability auto claims in a prompt and efficient manner both for 1st & 3rd parties.
  • Investigate and negotiate minor to complex auto claims that includes comprehensive, collision and physical property damage.

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6. Property Damage

high Demand
Here's how Property Damage is used in Auto Claims Adjuster jobs:
  • Explained insurance coverage, investigated facts of loss to determine negligence/liability, paid to repair or restore property damaged.
  • Handled litigated auto bodily injury (attorney represented/non-attorney represented), property damage claims from inception until closure.
  • Compose automotive and property damage estimates and document all necessary requests, photos and relevant claim information appropriately.
  • Identified trends in preferred shops and effectively communicated the opportunity and solution to the specific Property Damage Specialist.
  • Referred auto appraisal assignments and property damage assignments to independent appraisers/adjusters for assessment of damages and/or settlement.
  • Perform detailed investigations to determine liability and resolve property damage claims for Non-standard personal line claims.
  • Investigate complex property damage claims usually suited for a stewardship or escalated environment.
  • Investigated claims and made liability determinations involving property damage and bodily injuries.
  • Investigate and assess damage to property while reviewing property damage estimates.
  • Handle auto liability claims involving personal injuries or third-person property damage.
  • Investigated complex commercial and personal auto-property damage claims.
  • Review and analyze estimates to determine property damage.
  • Negotiated settlement offers for property damage.
  • Evaluated and negotiated property damage claims.
  • Managed large inventory of property damage and personal injury claims while working with various internal departments to expedite closure of claims.
  • Handle automobile property damage claims consisting of Collision, Other Than Collision, Property Damage and Uninsured Property Damage features.
  • Investigate coverage, liability, and damages; seeking to resolve collision, property damage, and bodily injury exposures.
  • Evaluated, negotiated, and resolved property damage claims directly with claimants by utilizing strong oral and written communication skills.
  • Provided claim status and informed all parties of claims investigation process for both property damage and bodily injury losses.
  • Investigate, negotiate and settle comprehensive, collision and property damage claims (CO, UT, ID).

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7. Body Shops

high Demand
Here's how Body Shops is used in Auto Claims Adjuster jobs:
  • Answered dealer/body shops inquiries concerning supplemental repair or claim questions.
  • Negotiated with body shops and part suppliers to ensure most cost effective manner to repair customer's vehicle is used.
  • Direct contact with tow companies, body shops, attorneys, witnesses, claimants, the Insureds and agents.
  • Evaluated policy coverage, contacted insureds, claimants, attorneys, body shops while determining and establishing reserve requirements.
  • Worked with Independent Appraisers & Body Shops to secure damage estimates and make settlement with claimants and insured's.
  • Interact effectively with customers, insurance agents, body shops, and attorneys involved in the claims process.
  • Interact directly with body shops to achieve trust and an open relationship, allowing for cost negotiation.
  • Work within established licensed body shops and observe, track and quality control repairs of customer vehicles.
  • Completed thorough estimates for policyholders and claimants in the field, body shops, and ARX facilities.
  • Helped keep costly losses down by negotiating skills with our policyholders and our auto body shops.
  • Position Summary: Field service representative, working at drive-in locations, residences and body shops.
  • Inspect automobiles in the field, and in body shops, to effectively complete damage estimate.
  • Direct relationship with the claim vendors (glass shops, body shops, rental companies).
  • Detected and reported unscrupulous business practices by independent body shops, thereby saving money for GEICO.
  • Exhibited excellent team skills while working with field appraisers, body shops, and agents.
  • Maintain relationships with network of auto body shops, insurance agencies, and appraisal agencies.
  • Complete supplements and reach agreed prices with body shops and mechanics to repair the vehicle.
  • Maintained respected relationships with body shops within my region due to my extensive automotive knowledge.
  • Add expenses to claims and request checks to pay out claims to insureds/claimants/body shops/vendors.
  • Inspected and wrote estimates for vehicles both in the field and at body shops.

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8. Process Claims

high Demand
Here's how Process Claims is used in Auto Claims Adjuster jobs:
  • Process claims in a manner consistent with State and Federal regulation as well as company procedures and policies.
  • Applied claim handling procedures to process claims, initiated payments, and closed claim files.
  • Take, investigate, and process claims according to specific state guidelines.
  • Train and prepare new hires to accurately and properly process claims.
  • Process claims payments to members and/ or repair shops.
  • Use of insurance industry tools to process claims.
  • Process Claims in an auto damage prospective.

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9. Police Reports

high Demand
Here's how Police Reports is used in Auto Claims Adjuster jobs:
  • Coordinate with law enforcement by ordering police reports, collecting data and relevant evidence or information regarding suspicious claims.
  • Interviewed claimants and witnesses -Gathered police reports and damage photos -Determined liability, negotiated settlements, issued payments
  • Full liability investigation including obtaining recorded statements, police reports, and vehicle appraisals and photos.
  • Determined liability in collision losses using witness and involved parties statements and police reports.
  • Reviewed medical records, police reports and examined property damage.
  • Obtained police reports and other materials needed in determining liability.
  • Coordinate and process recorded statements and obtained Police Reports.
  • Ordered police reports and conducted detailed liability investigations.
  • Ordered police reports and determined liability.
  • Request and analyze police reports, statements, video, authorization forms, medical records, bills and other supporting documentation.
  • Determined, collaborated and negotiated liability based on recorded statements, damages, and police reports, when available.
  • Analyze police reports and interview involved parties including company drivers, claimants, witnesses and third parties.
  • Interviewed, collected and documented information from customers, agents, witnesses, police reports, etc.
  • Collected statements, police reports, and photos to aid in the overall handling of the claim.
  • Obtain all evidence, such as recorded statements, police reports and sue alliance video of applicable.
  • Review police reports, physical property damage estimates and pictures to determine the extent of liability.
  • Processed and settled accident claims; obtained recorded statements and police reports; performed scene investigations.
  • Complete claims investigation by obtaining recorded statement from all parties, police reports, and appraisals.
  • Investigate claim with all parties involved, review police reports, witness statements and damage.
  • Corresponded with customers over the phone, obtaining police reports, and negotiating damage settlements.

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10. Bodily Injury Claims

high Demand
Here's how Bodily Injury Claims is used in Auto Claims Adjuster jobs:
  • Evaluate and negotiated claims within authority level for property and bodily injury claims with attorneys and non-represented claimants.
  • Delivered exemplary performance in negotiating and resolving bodily injury claims directly with claimants or their legal counsel.
  • Experienced in comprehensive, collision, property damage, bodily injury claims and attorney-litigated files.
  • Recorded, investigated, evaluated and negotiated bodily injury claims with individuals and attorneys.
  • Handled property damage and bodily injury claims involving coverage and liability investigations.
  • Reach settlement agreements with attorneys representing clients on bodily injury claims.
  • Evaluated property damage and bodily injury claims to determine compensation amount.
  • Maintained steady inventory of property damage and bodily injury claims.
  • Negotiated and settled physical damage and bodily injury claims.
  • Researched, evaluated and negotiated bodily injury claims.
  • Monitored claims closely through entire life cycle and negotiated settlements to avoid legal actions related to possible bodily injury claims.
  • Investigate, evaluate, reserve, negotiate, and settle auto and bodily injury claims in accordance with Best Practices.
  • Evaluate, negotiate, and adjust moderately complex automobile bodily injury claims by or against the insured party to resolution.
  • Resolved coverage, bodily injury claims, complex fatality claims, complex liability claims, complex auto damage claims.
  • Complete highly detailed investigations on bodily injury claims and fully document the claim file with pertinent claim information.
  • Advise insured of bodily injury claims, exposure in excess of policy limits, and coverage issues.
  • Investigate, evaluate, and negotiate auto property and bodily injury claims for fair and equitable settlements.
  • Handled negotiations for third party small bodily injury claims and moved them to closure with claimant settlements.
  • Investigated, evaluated, and negotiated automobile and bodily injury claims completing 3200 claims throughout tenure.
  • Analyze coverage, investigate facts, evaluate damages and negotiate settlement on bodily injury claims.

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11. Vehicle Damage

high Demand
Here's how Vehicle Damage is used in Auto Claims Adjuster jobs:
  • Reviewed vehicle damages and reviewed auto estimates to determine the cost of repairs and the applicable number of repair days needed.
  • Inspect vehicle damage ranging from minor fender-benders to extensive damage caused by major accidents, hurricanes, floods and other disasters.
  • Reviewed official documents such as, vehicle damage estimates, police reports, and letter of representation by attorney.
  • Assess vehicle damages and write estimates for repairable vehicles and follow up with repair shops and rental companies.
  • Resolved claim by means of investigation, negotiation, verification of coverage, and extent of vehicle damage.
  • Administer Bid Reviews for appropriate rural markets, consisting of photos and documentation of vehicle damage.
  • Examined vehicle damage to determine the liability in of first and third party auto insurance claim.
  • Address customer concerns about claim process as well as provide technical expertise on vehicle damages.
  • Assess vehicle damage, write damage repair estimate, determine total loss if applicable.
  • Settled insurance claims for vehicle damage and the injured persons in the vehicle.
  • Inspect vehicle damage to determine what is covered by insured's policy.
  • Write vehicle damage total loss evaluations determine valuation and settle claim.
  • Contacted body shops as well as estimators to discuss vehicle damages.
  • Examined vehicle damage to determine the liability in auto insurance claim.
  • Secure necessary photos to identify vehicle damage and prior damage.
  • Consult police reports and inspect vehicle damages to determine liability.
  • Examined vehicle damage to determine the liability.
  • Negotiate settlement of vehicle damage claim.
  • Processed payments for vehicle damage to customers, lienholders, auto body shops and rental car vendors.
  • Carried out detailed assessments of vehicle damages in a timely and cost effective manner.

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12. Insurance Policy

high Demand
Here's how Insurance Policy is used in Auto Claims Adjuster jobs:
  • Analyzed insurance policy language, jurisdictional negligence statutes, and case law to make comparative liability decisions.
  • Reviewed insurance policy form endorsements and other records to determine accuracy in billing processing and reductions.
  • Process claims with the knowledge of insurance policy contracts and coverage's utilizing claim handling process and procedures.
  • Verified insurance policy coverage, limits and endorsements for purpose of coverage acceptance or denial of submitted claim.
  • Process property and casualty insurance policy contracts, and legal documentation for proper claims handling.
  • Determine whether the insurance policy covered the loss claimed.
  • Maintained positive working relationships with insurance policyholders Addressed customer queries and ensured to meet their needs.
  • Documented detailed accident descriptions Verify that coverage applies through an insurance policy.
  • Verify that coverage applies through an insurance policy Examine photographs and statements.

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13. Repair Facilities

high Demand
Here's how Repair Facilities is used in Auto Claims Adjuster jobs:
  • Developed and maintained professional relationship with repair facilities and rental companies, from initiation of claim to accomplish settlement.
  • Utilized troubleshooting skills along with available resources when diagnosing technical issues with repair facilities.
  • Communicated with glass repair facilities to verify pertinent information necessary for proper payment.
  • Reviewed and adjusted estimates written by independent adjusters and direct repair facilities.
  • Develop relationships with area repair facilities to help manage claim severity.
  • Negotiated with repair facilities and maintained a good working relationship.
  • Managed and closed re-inspections for supplements with repair facilities.
  • Negotiated equitable settlements with repair facilities.
  • Maintain contact with both the customer and repair facilities via Internet, phone, and in person throughout the claims process.
  • Estimate and close 4-8 claims per day, negotiated claims, reach agreed price with auto repair facilities, and clients.
  • Negotiate the cost of repairs with the automobile repair facilities in order to reach the most fair and cost effective settlement.
  • Accepted challenges of supervising high paced repair facilities that generated millions of dollars and hundreds of clients per month.
  • Support management in ensuring consistency of estimating practices from the repair facilities, and compliance to best practices.
  • Negotiated with repair facilities on repair methods, labor hours, and material costs to mitigate loss leakage.
  • Conduct desk reviews of estimate from repair facilities and negotiate the damage estimate with the body shop.
  • Interacted directly with customers at drive-in locations, preferred GEICO repair facilities, and in the field.
  • Follow up with repair facilities to address any additional issues with repairs, reinspect when necessary.
  • Explained insurance benefits, contacted repair facilities to initiate vehicle repairs and arrange for rental vehicles.
  • Negotiated with worked with repair facilities to insure proper and expedited repairs on customer vehicles.
  • Initiate and maintain working relationships with repair facilities and other vendors throughout areas assigned to.

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14. Catastrophe

high Demand
Here's how Catastrophe is used in Auto Claims Adjuster jobs:
  • Supported workload surges and Catastrophe operations as needed during recent Catastrophic weather incidents throughout the United States
  • Supported workload surges and/or Catastrophe operations as needed to include Working overtime during designated CAT's
  • Licensed Texas insurance adjuster, certified catastrophe adjuster.
  • Utilized multitasking skills; worked 12 hour shifts for a month as virtual catastrophe team member, closed over 500 files.
  • Served on the National Catastrophe Team and traveled out of state to service areas impacted by devastating weather events.
  • Selected to participate on the Nationwide Catastrophe Team, providing service to regions impacted by catastrophic events.
  • Selected to provide aide with claims in catastrophe zones in Georgia, Illinois and New Mexico.
  • Traveled to areas to help with claim volume after a catastrophe for weeks at a time.
  • Called upon to service Catastrophe Unit by taking service status calls, reviewing and paying claims.
  • State Farm Catastrophe Adjuster responsible for claims handling administration on damaged automobiles from all perils.
  • Trained in Field, Large Loss, and National Catastrophe nationwide deployments for property claims.
  • Assisted with the design of the company s intranet for the National Catastrophe Team.
  • Inspect damaged vehicles in catastrophe areas promptly to determine hail and flood damage.
  • Work as an independent contractor for Pilot Catastrophe and Claims Consult, L.L.C.
  • Participate on catastrophe (CAT) teams and train new employees as requested.
  • Handled State Farm catastrophe claims for hail, wind, tornado, and flood
  • Lead worker training 30 to 50 temporary employees during catastrophe situations.
  • Handled auto catastrophe related claims in a call center environment.
  • Assisted in Auto Catastrophe Duty for Hail Damage claims.
  • Support workload surges and catastrophe operations when needed.

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15. SIU

average Demand
Here's how SIU is used in Auto Claims Adjuster jobs:
  • Researched any outstanding coverage issues and referred losses suspicious in nature to SIU for additional investigation.
  • Determined when SIU referral was necessary, based on evaluation of potentially suspicious customer claims.
  • Collaborated with SIU department to decipher information collected during investigation on suspicious claims.
  • Refer suspicious activity to SIU for further investigation.
  • Work together with other in-house departments in determining liability and recognizing/reporting possible theft, fraud and arson losses to SIU.
  • Initial insurance industry auto adjusting training includes SIU training techniques developed through Farmers Insurance Group for five years.
  • Referred claim elements to necessary departments (SIU, bodily injury, underwriting, etc.).
  • Acted as first level of investigation into possible fraudulent claims and reported findings to SIU investigation team.
  • Review files for any possible fraud concerns and work in partnership with SIU department to resolve matter.
  • Team SIU Champion - Recognize and react to fraud triggers in order to prevent potential fraud.
  • Partner with the Special Investigative Unit (SIU) to identify fraudulent claims and handle accordingly.
  • Recognized for first fraud conviction after Special Investigative Unit (SIU) was implemented.
  • Identify and escalate fraudulent claims to the Special Investigations Unit (SIU).
  • File referral to SIU (minimal soft tissue) department when applicable.
  • Act as a technical resource for inside adjusters as well as SIU.
  • Identified NFIB indicator and completed recorded statements on all SIU Claims.
  • Determine if any fraud potential to forward to SIU department.
  • Referred to SIU when evidence indicated fraud or dishonest circumstances.
  • Worked with SIU Unit when Fraud was present.
  • Assisted SIU with fraud, misrepresentation and garaging.

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16. Physical Damage Claims

average Demand
Here's how Physical Damage Claims is used in Auto Claims Adjuster jobs:
  • Evaluate and negotiate settlement of automobile first and third party physical damage claims within established settlement authority.
  • Process auto physical damage claims in accordance with policy conditions, best practices and jurisdictional requirements.
  • Cross trained in homeowners physical damage claims for purposes of handling during periods of high volume due to natural disasters.
  • Handled reserves, assisted with physical damage claims, possessed litigation, financial, and negotiation techniques.
  • Manage 1st and 3rd party auto physical damage claims in an efficient and timely manner.
  • Adjust and conclude low complex first party auto physical damage claims.
  • Trained new adjusters in auto physical damage claims handling.
  • Hired as Auto Physical Damage Claims Adjuster and promoted to General Liability Physical Damage Claims Adjuster after three months of tenure.
  • Evaluate and negotiate settlement of automobile physical damage claims Respond to telephone and email inquiries from policyholders in a timely manner.

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17. Policy Coverage

average Demand
Here's how Policy Coverage is used in Auto Claims Adjuster jobs:
  • Determined policy coverage through analyzing investigation data and policy terms, including whether claim will be approved or denied.
  • Conducted phone interviews to acquire recorded statements, researched policy coverage and interpreted state insurance laws.
  • Verified insured policy coverage and evaluated all information to best determine handling of claim.
  • Review policy coverage and process moderate to complex automobile claims with minimal managerial assistance.
  • Review policy coverage and process moderate to complex property damage/bodily injury claims.
  • Prepared collision damage estimates, verified policy coverage, investigated loss information.
  • Reviewed claims by insured and claimants and determined proper policy coverage.
  • Interpret policy wordings, determine policy coverage and ensure appropriate reserving.
  • Verify accident facts, determine policy coverage and review insurance contracts.
  • Process assigned claims in accordance with established procedures and policy coverage.
  • Determined policy coverage through analysis of investigation data and policy terms.
  • Review policy coverage to determine deductible or any applicable exclusions.
  • Reviewed coverage, policy coverage, exclusions and endorsement.
  • Interpreted property and casualty policy coverage.
  • Close exposures as quickly as possibly to help free up funds for advertising and policy coverage.
  • Have worked and was licensed in every State to handle claims with varying liability/policy coverage.
  • Review policy coverage for submitted claims and notify the insured of any issues.
  • Explained policy coverage, deductibles, betterment's and appearance allowances to customers.
  • Initial point of contact with members and educate members on policy coverage.
  • Analyzed policy coverage and negotiated the settlement of claims with customers.

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18. Usaa

average Demand
Here's how Usaa is used in Auto Claims Adjuster jobs:
  • Expedite auto accident claims for USAA members and 3rd party parties to meet company guidelines regarding resolution and payments.
  • Refer members to other lines of business within USAA to cover gaps in member's financial profile.
  • Acquired, applied, and communicated the wide variety of products and services offered by USAA.
  • Team Referral Champion - Promoted USAA products and services to members while upholding our reputation.
  • Review policy contracts, coverage and the USAA claims handling process and procedures.
  • Insured financial well-being of USAA by resolving complex auto and third party claims.
  • Assisted on projects with USAA internal systems, website, and mobile application.
  • Educate the members on the value of being a member of USAA
  • Facilitate training, and mentorship of new employees to USAA policies and procedures.

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19. Issue Payments

average Demand
Here's how Issue Payments is used in Auto Claims Adjuster jobs:
  • Determined liability and issue payments.
  • Determine the extent of the company s liability and issue payments as they relate to auto or structural damages.
  • Negotiate and issue payments for equitable settlements of cost effective repairs, if applicable, without compromising quality.
  • Advise customers/claimants of settlements whether vehicles are total loss and issue payments for said losses.
  • Authorize rental vehicles as necessary and authorize and issue payments for repairs and total losses.
  • Estimate the cost of vehicle repairs, negotiate equitable settlements and issue payments.
  • Issue payments to the appropriate party accurately and on a strict deadline.
  • Investigate, process and issue payments for insurance claims filed by policyholders/claimants.
  • Issue payments after reviewing all estimates and invoices for accuracy.
  • Issue payments and make settlement offers for bodily injury claims.
  • Work with shops to add supplemental damage and issue payments.
  • Issue payments to customers and vendors for repairs to vehicles.
  • Meet and negotiate with auto body shops and issue payments.
  • Issue payments for repairs and supplement payments if required.
  • Access damage to auto vehicles and issue payments accordingly.
  • Audit, adjust and issue payments under identified coverage.
  • Issue payments to shops and/or name insured s.
  • Settle repair issues with shop and issue payments.
  • Issue payments and requests for supplemental repair orders.
  • Issue payments for repairs or total loss settlements.

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20. CCC

average Demand
Here's how CCC is used in Auto Claims Adjuster jobs:
  • Managed file inventory by utilizing CCC pathways diary system documenting claim file activities in accordance with established procedures
  • Possess detailed knowledge of structural and mechanical components of vehicle and a thorough understanding of the estimate writing software CCC Pathways.
  • Reviewed auto estimates, applied unrelated prior damage, and used CCC to obtain actual values.
  • Utilized CCC Pathways software and knowledge of automotive repair to write accurate and fair repair estimates.
  • Use many software applications including Microsoft Word, Excel, Outlook, and CCC1 estimating.
  • Experienced in CCC One estimating platform, ARMS Enterprise system, I-CAR designated classes.
  • Assessed auto body damage and wrote repair estimates using CCC Pathways estimating system.
  • Completed inspections and printed out estimate for repairs using CCC Pathways software.
  • Processed auto total loss and claims using CCC and ADP forms.
  • Value scope, CCC Pathways and total loss assessments preformed daily.
  • Handled total loss evaluations and settled claims using CCC Value scope.
  • Utilized Mitchell, CCC and digital imaging to prepare estimates.
  • Write accurate damage estimates using the CCC one estimating system.
  • Used Outlook, Office and CCC on a daily basis.
  • Prepare Physical Auto Damage Estimates utilizing CCC One interface.
  • Experience in using CCC One estimate and valuation software.
  • Advanced knowledge of computer applications such as CCC One.
  • Worked with CCC and all Microsoft Office products.
  • Submit vehicle information to CCC for valuation.
  • Work off of CCCS Pathways software platform.

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21. Policy Holders

average Demand
Here's how Policy Holders is used in Auto Claims Adjuster jobs:
  • Received recognition for excellent customer service by exceeded job expectations while assisting several of our policy holders in very stressful situations.
  • Handle material damage, personal injury and bodily injury claims for motor vehicle accidents for Massachusetts policy holders.
  • Communicated with policy holders and investigated liabilities.
  • Use strong customer service skills to negotiate with policy holders, claimants, or attorneys to settle the claim to completion.
  • Assisted policy holders with 1st and 3rd party claims pertaining to material damage, property and/or casualty lines of insurance.
  • Prepared and processed estimates for repairs, coordinated with shops, adjusters, policy holders and claimants; issued payments.
  • Completed damage estimates and negotiated total loss settlements with policy holders and claimants for autos, motorcycles and recreational vehicles.
  • Authorized to immediately issue payments to policy holders, claimants, and auto body shops when necessary.
  • Perform outbound calls to policy holders, claimants, agents, and claim owners as needed.
  • Settle auto damage claims through negotiations with policy holders, claimants and repair shops.
  • Interacted with policy holders, claimants, medical insurers, body shops and attorneys
  • Managed in-coming calls in a busy call center from policy holders and claimants.
  • Advised policy holders of the coverage and applicable endorsements for each claim.
  • Monitor rental vehicles for claimants and policy holders during the repair process.
  • Comply with procedures and conducts settlement negotiations with claimants and policy holders.
  • Corresponded with policy holders, claimants, witnesses, attorneys, etc.
  • Filed new claims with other insurance companies for our current policy holders
  • Collect and Review background information on all policy holders and claimants.
  • Call and review estimate of repairs with policy holders and claimants.
  • Issue payments to policy holders, claimants and body shops.

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23. Repair Shops

average Demand
Here's how Repair Shops is used in Auto Claims Adjuster jobs:
  • Collaborated with repair shops to ensure customer satisfaction.
  • Handle customer inquiries and communicate with auto repair shops and claims department to resolve claims with speed and accuracy.
  • Coordinated automobile repairs for customers by working with repair shops, field representatives and vendors in various states.
  • Interfaced with customers, agents, witnesses, repair shops and service providers to settle accident claims.
  • Worked with specialists needed to repair or rebuild, such as contractors, and auto repair shops.
  • Negotiate pricing for repairs and settlements with repair shops, lien holders, claimants and insured members.
  • Reviewed repair cost estimates with repair shops to secure agreements on cost of repairs to issue payment.
  • Managed incoming auto repair claims with car dealerships, national repair shops and independent repair shops.
  • Reviewed damage appraisals, repairs bills and work orders for payments to clients or repair shops.
  • Worked with preferred repair shops and rental programs as an available resource for insured parties.
  • Schedule appointments with customers, repair shops or tow yards to inspect damaged vehicles.
  • Negotiated equitable settlements between customers and repair shops and issued payments for repairs.
  • Worked with policyholders, claimants, repair shops, and rental car companies.
  • Inspect and write damage estimates on vehicles at Progressive Direct Repair Shops.
  • Negotiated pricing with repair shops and sourced replacement parts from multiple vendors.
  • Negotiated the settlement of each claim with clients and repair shops.
  • Work with repair shops, contractors and other insurance carriers.
  • Worked closely with repair shops to set up appraisals.
  • Connect members with repair shops convenient to them.
  • Negotiated repair costs with repair shops.

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24. State Farm

average Demand
Here's how State Farm is used in Auto Claims Adjuster jobs:
  • Worked State Farm total loss auto claims for various cause of losses, including: Flood, hail, and wind.
  • Worked with customers, State Farm agents, attorneys, repair shops and service providers to settle automobile accident claims.
  • Served as an Independent Adjuster in the Centralized Total Loss Unit for State Farm Insurance in Duluth, Georgia.
  • Adjusted claims for State Farm for multiple zone offices by handling total loss, supplement, and liability claims.
  • Major contracts include State Farm insurance, Liberty Mutual insurance, Louisiana Citizens insurance, and Government insurance.
  • Quoted and Bound Auto Policies for State Farm and was licensed in thirteen states including Michigan.
  • Leverage skills in setting up estimates either at a State Farm facility or field estimator.
  • Reviewed and audited estimates received from State Farm Select Service shops to settle claims.
  • Applied State Farm auto claim policy & guidelines to handle complex coverage handling.
  • Handled automobile property damage claims for State Farm Insurance Company utilizing ECS.
  • Reviewed Vehicle Evaluation and compared Market Value with the State Farm Estimate.
  • Worked for Farmers Insurance, State Farm and several Inspection contractors.
  • Claim service assistance and auto claims adjuster at State Farm Insurance.
  • Estimate writer for State Farm field claims for CAT services.
  • Answered calls using State Farm Work Force Management System.
  • Provide Customers with the State Farm Promise of Satisfaction.
  • State Farm Insurance - Wind and Hail auto claims
  • Adhere to State Farm's Supplement Process.
  • State Farm certified in ECS New Model.
  • State Farm Indemnity Company of New Jersey

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25. Geico

average Demand
Here's how Geico is used in Auto Claims Adjuster jobs:
  • Participated in GEICO's Management Development Program.
  • Attained the second highest overall average out of a class of 16 in my Auto Damage Basic Training at GEICO.
  • Trained in Dallas and Washington DC area in GEICO's auto damage shops.
  • Conducted training on GEICO's total loss program.
  • Passed GEICO training with high marks.
  • Lead GEICO's total loss pilot program for the Northern VA region for 2 years.
  • Selected for GEICO Auto Repair Xpress management assignment over more experienced colleagues because of professionalism and strong performance record.
  • Trained new adjusters and helped them get acclimated to the field and Geico's policies and procedures for auto damage adjusters.
  • Acted as the main point of contact for customers of Geico Insurance, kept claim notes of all customer contact.
  • Managed 2 high-profile GEICO Auto Repair Xpress facilities generating 1.5M+ in revenue while supervising 10 employees on day-to-day operations.
  • Achieved top ratings in Geico Insurance Company's intensive training program designed to have a 35% attrition rate.
  • Field claims adjuster, wrote estimates & processed supplements for Geico Claims.
  • Specialized in total loss settlements at the Geico Total Loss Center.
  • Handled Geico ARX account in largest volume Service King in Houston market.
  • Managed the "Auto Repair Xpress" program for Geico's highest volume shop in the Greater Buffalo region.

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26. Coverage Issues

average Demand
Here's how Coverage Issues is used in Auto Claims Adjuster jobs:
  • Investigated auto insurance claims for personal and commercial policies and effectively evaluated contract language and identified coverage issues.
  • Verified valid insurance coverage and researched and resolved coverage issues with agents and customers.
  • Review policies and endorsements for applicable coverage addressing any coverage issues.
  • Handle moderate investigation into coverage issues and potential fraud.
  • Verified coverage and resolved coverage issues.
  • Obtained all evidence and confirmed coverage and resolved any coverage issues and issued payments and or denials as appropriate.
  • Arranged independent appraisals, reviewed reports, and followed up on inconsistencies and/or coverage issues.
  • Review policy conditions to resolve coverage issues.
  • Handle claims with coverage issues.
  • Enter appropriate coverage notes into each file and resolve any coverage issues that may arise in a timely manner.
  • Work with agents in complex coverage issues Team Member of New England Claim Centers Training Council

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27. Claims Service

average Demand
Here's how Claims Service is used in Auto Claims Adjuster jobs:
  • Promoted to Claims Service Specialist after 6 consecutive months while consistently meeting and exceeding lead goals and NPS scores.
  • Provide claims service via internal channels to members and third-party customers in an inbound call center environment.
  • Traveled to disaster areas when required with short notice to provide claims service to customers.
  • Provide property and casualty claims service to first and third-party customers.
  • Provide claims service via internal channels to members and third-party customers.
  • Provide property & casualty claims service via internal channels Investigate and process insurance claims filed by policyholders.

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28. High Volume

average Demand
Here's how High Volume is used in Auto Claims Adjuster jobs:
  • Worked as part of a newly founded team of quick claims adjusters to resolve high volumes of single vehicle auto claims.
  • Handled low to moderate complexity claims with respect to coverage, liability, and injury on a high volume basis.
  • Managed a high volume of claims while maintaining an above average net promoter score throughout the course of employment.
  • Investigated high volumes of auto and property damage claims from policyholders that were seeking compensation due to their loss.
  • Maintain phone availability in a high volume call environment to take global first notice of losses and status calls.
  • Managed a high volume inventory while maintaining a timely and accurate settlement of claims on a case-by-case basis.
  • Worked in a team environment, handle low complexity/high volume work while achieving targeted daily/monthly performance goals.
  • Handle high volume claims filed by both insured customers and claimants in a fast paced environment.
  • Assisted Claim Customer Services in taking First Notice of Loss calls during periods of high volume.
  • Investigated, negotiated, and settled a high volume of auto property damage claims.
  • Handle high volumes of complex claims Completed any arbitration fillings or responses as needed
  • Handled high volume/ high complex claims: worked in a customer facing environment.
  • Handled a high volume of claims assignments with rapid turnaround within statutory guidelines.
  • Worked in team environment handling high volume of claims and calls.
  • Managed a high volume claim load in a high-pressure environment.
  • Analyze and investigate high volume personal lines Auto claims.
  • Handled auto accident claims in a high volume environment.
  • Answered claim calls in high volume call center.
  • Worked in Fast Paced, High Volume Environment.
  • Managed a high volume of claims.

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29. Phone Calls

low Demand
Here's how Phone Calls is used in Auto Claims Adjuster jobs:
  • Implemented Enterprise Rental System (ARMS) resulting in 20% reduction of adjuster's phone calls.
  • Provided completion of tasks, phone calls and post call handling all in mannerly time.
  • Process information received by mail, telephone calls, faxes, and emails.
  • Utilized multitasking skills in fielding multiple phone calls throughout the day.
  • Handled a large volume of incoming & outgoing phone calls.
  • Answer phone calls via companies switchboard.
  • Returned phone calls in a timely manner, matched mail and responded to all inquiries via phone calls or written letters.

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30. Repair Process

low Demand
Here's how Repair Process is used in Auto Claims Adjuster jobs:
  • Analyzed repair practicability; followed through the repair process and provided resources necessary to salvage vehicle back to its before-accident state.
  • Maintained outstanding customer service by communicating with customers throughout the entirety of the repair process to include delivery.
  • Resolved customer concerns about the repair process and assured satisfaction.
  • Provided insurance information and initiated the auto repair process.
  • Performed effective rental management throughout the repair process.
  • Investigate and evaluate vehicle damage, set up and manage rental vehicles while also managing the repair process with body shops.
  • Walk the customer through the car repair process and handle any questions or maintenance to their claim regarding their vehicle damage.
  • Cared for customer concerns making sure each customer was comfortable with the repair process, ensuring customer retention.
  • Acted as customer liaison, explaining repair process to customer while maintaining the highest CSS and data integrity.
  • Assigned several body shops in the area to manage the repair process to ensure quality customer care.
  • Managed the vehicle repair process by payment of appraisals, supplements, and monitoring the rental exposure.
  • Assist customers in getting their vehicle repairs completed and update customers throughout the repair process.
  • Prepare estimates for both repair shops and customers to be used during repair process.
  • Maintained oversight of the repair process and ensure appropriate expense handling.
  • Keep customers informed on status of vehicle repairs throughout repair process.
  • Write auto damage estimates and maintain customer service through repair process.
  • Communicate with customers in every step of the repair process.
  • Involved extensive follow-up with each client during the repair process.
  • Interacted directly with customers to explain coverage and repair processes.
  • Help expedite the repair process of the damaged vehicle.

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31. Repair Estimates

low Demand
Here's how Repair Estimates is used in Auto Claims Adjuster jobs:
  • Appraised damage on automobiles and prepared repair estimates according to company policies.
  • Reviewed and evaluated property damage from completed inspections and repair estimates.
  • Prepared structural repair estimates and interpreted estimates for owners.
  • Review the facts of accidents and compare them to the damages to determine related and non-related damages for the repair estimates.
  • Evaluated repair estimates to be sure they only entailed damages pertaining to the current loss, paid repair and rental bills.
  • Write and prepare repair estimates using competitive prices in the market area, based on repair facility's surveyed rates.
  • Negotiate settlements and authorize payments (Repair Estimates, supplements, rental, towing, miscellaneous, etc).
  • Adjusted damage repair estimates created by body shops to meet the criteria given by our management.
  • Prepare vehicle repair estimates, buy and sell cars and car parts.
  • Worked closely with other adjusters and mechanics to review auto repair estimates.
  • Reviewed photos and repair estimates in order to negotiate a successful conclusion.
  • Prepared damage repair estimates as a field or drive-in inspection.
  • Reviewed police reports, repair estimates and accident scenes.
  • Write repair estimates in a time sensitive environment.
  • Negotiated repair estimates with repair shops.
  • Discussed repair estimates with body shops.
  • Inspected and wrote detailed repair estimates on insured/claimant vehicles, motorcycles, trailers, Recreational vehicles, etc.
  • Delivered accurate vehicle repair estimates using knowledge of vehicle construction,insurance policies & state bylaws.

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32. Party Claims

low Demand
Here's how Party Claims is used in Auto Claims Adjuster jobs:
  • Interfaced with colleagues, management, and third-party claims adjusters to negotiate and settle complex liability claims.
  • Apply advanced knowledge of P&C insurance industry products and services to settle/defend third party claims.
  • Handled all DOI correspondence, 1st party claims, property damage claims and rentals and replacements.
  • Negotiated settlements with responsible insurance carriers for all first and third party claims.
  • Analyzed first and third party claims to deliver fact based liability results.
  • Finalized liability and settled first and third party claims including total loss.
  • Inspected and wrote damage appraisals for first and third party claims.
  • Work as an auto adjuster handling first and third party claims.
  • Settled assigned first and third party claims to conclusion.
  • Processed third party claims and Bodily Injury claims.
  • Processed all aspects of first and third-party claims.
  • Handled first and third-party claims for auto liability.
  • Handle first and third party claims.
  • Reported claims to third-party insurance carriers, followed up on third-party claims as a member of auto subrogation team.

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33. New Claims

low Demand
Here's how New Claims is used in Auto Claims Adjuster jobs:
  • Averaged 2 to 5 new claims per day, while receiving incoming calls all day.
  • Work calendars, new claims, mail, phone messages and file notes to completion.
  • Received 6-8 new claims per day, closed an average of 6 per day.
  • Prioritized daily work queues: mail, vehicle estimates, and new claims.
  • Handled over 80 calls a day for new claims and status.
  • Maintain and handle workload of approximately 60 new claims per month.
  • Trained new claims employees and acted as a team lead.
  • Manage my time to manage new claims and existing claims.
  • Serve as mentor and trainer to new claims associates.
  • Assist in training and mentoring new claims personnel.
  • Coach and mentor new claims adjusters.
  • Received 25-30 new claims weekly.
  • Process new claims with customers.
  • Investigate new claims for coverage ad compensability.
  • Take new claims and assign to an adjuster Mail out memos or letters to customers (Affidavit of theft etc.)
  • Go to" trainer for new claims representatives and processors.

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34. Medical Bills

low Demand
Here's how Medical Bills is used in Auto Claims Adjuster jobs:
  • Coordinated payments and settlements of medical bills for insured individuals, with medical providers and attorneys.
  • Review medical bills and issue medical payments/reimbursements to medical providers and/or claimants.
  • Evaluated medical bills for consistency and proper injury components.
  • Produced timely medical bills and records review
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine the extent of liability.
  • Process claim document by reviewing claim related mail, medical bills, legal documents, repair estimate and email correspondence.
  • Completed in person meets with injured parties, obtained medical bills and records, evaluated and negotiated settlements.
  • Evaluated medical bills and made decisions on which treatments were reasonable and necessary for a claimed injury.
  • Review medical bills and narratives to determine settlement amounts for bodily injury claims.
  • Ensured that all medical bills were paid within the company's regulatory period.
  • Reviewed medical bills and physician chart notes while settling injury claims.
  • Evaluate Hospital / Urgent Care medical bills and records.
  • Review medical bills, making payments and reserving.
  • Accessed medical bills and paid insured or medical facility Processed moderate med pay and personal injury protection claims.
  • Verified all coverage clear before medical bills were paid.

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35. PIP

low Demand
Here's how PIP is used in Auto Claims Adjuster jobs:
  • Investigate auto property damage claims for adjudication per policy guidelines, process and pay PIP claims.
  • Negotiated settlement with attorneys and claimants in bodily injury and PIP claims up to 25,000 dollars.
  • Managed and monitored Florida PIP claims for policyholders in accordance with Florida PIP law and procedures.
  • Worked and maintained a split of 2 thousand or more pip claims without falling behind.
  • Handled Massachusetts and New England claims for PIP, MP, collision and third party.
  • Gathered information and explained liability, PIP/MPC, UMPD, and physical damage coverage.
  • Handled New Jersey first party claims to include extensive PIP 250K exposure and arbitration.
  • Negotiated with attorneys and reviewed claims with attorneys for PIP/UMPD coverage issues.
  • Processed PIP claims for the state of Delaware and Maryland.
  • Average pipeline anywhere from 80 to 180 claims in pipeline.
  • Processed files involving PIP benefits in the state of Kentucky.
  • Recognized Mentor to assist newly hired pipeline trainees.
  • Licensed PIP Adjuster in both Massachusetts and Connecticut.
  • Negotiated and settled disputed PIP claims.
  • Investigated and documented PIP claims.
  • Handled PIP and MPC claims from a super queue.
  • Respond to pre-litigation PIP demands timely and accurately.
  • Handled liability and personal injury protection claims throughout tenure with focus in PIP and pre-litigation.
  • Submit to depositions as the pre-litigation PIP adjuster.
  • Handled Delaware PIP subrogation and arbitration cases.

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36. Fraudulent Claims

low Demand
Here's how Fraudulent Claims is used in Auto Claims Adjuster jobs:
  • Documented all claim activity through a system providing dependable estimates and protection from fraudulent claims.
  • Conducted independent investigations to evaluate and resolve situations involving questionable or fraudulent claims activity.
  • Investigated questionable and fraudulent claims, evaluating and negotiating.
  • Secure recorded statements, detect fraudulent claims and refer to the Special Investigation Unit.
  • Handled Special Investigation Unit files for possible fraudulent claims.
  • Uncover fraudulent claims scheme and refer to investigations department.
  • Review cases for possible fraudulent claims.
  • Key Achievements: * Identified and investigated potential fraudulent claims and pursued recovery.

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37. Allstate

low Demand
Here's how Allstate is used in Auto Claims Adjuster jobs:
  • Achieve targeted performance goals to support Allstate's industry-leading operational standards Stephens 2
  • Developed and implemented a consistent strategy to be used throughout the Midwest CSA for calculation of downtime claims presented to Allstate.
  • Organized Allstate 2007 Kick-Off meeting for 600 employees; earned Performance Bonus for successful outcome.
  • Certified with Allstate Insurance to assess damage to all automotive applications and recreational vehicles.
  • Recommended for the Allstate DPA (Distinguished Performance Award) for the year 2015.
  • Certified with Allstate Insurance to work as inside adjuster for total loss claims.
  • Negotiated and settled disputed DV claims using Allstate's Rights of Appraisal.
  • Handled auto arbitration through ArbForums for 2 years while with Allstate.
  • Provide support to local Allstate offices to expedite the claims process.
  • Acted as interim claim manager during sale of company to Allstate.
  • Recognized at Allstate for outstanding customer service through email surveys.
  • Documented all conversation in Allstate's claims system Next-Gen.
  • Fast tracked claims through the Allstate call center.
  • Document claim activity on Allstate's claim system.
  • Organized the Allstate Commercial Claims countrywide conference.
  • Provided exceptional service to Allstate clients through immediate responses to their inquiries Handle high volume of inquiry calls & claims.
  • Field Agent Advocate, Team Lead for Mobile Claims Center, CRV Driver for Allstate Outside Property Contents Adjuster)
  • Investigate, evaluate and negotiate claims Achieve target performance goals to manage costs and support Allstate's industry-leading operational standards
  • Certified with: American Family and Allstate * Excellent customer service and communication skills.

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38. Subrogation Potential

low Demand
Here's how Subrogation Potential is used in Auto Claims Adjuster jobs:
  • Analyzed and evaluated liability, subrogation potential and extent and loss based on investigation.
  • Confirmed coverage and determined subrogation potential according to state regulations.
  • Recognized and properly handled subrogation potential within claims.
  • Determined liability and possible subrogation potential.
  • Identified subrogation potential and pursued recoveries.
  • Recognize and pursue subrogation potential.
  • Explored salvage and subrogation potential.
  • Referred files appropriately based on suspicious facts of loss, damages, or where subrogation potential was evident.
  • Explored all avenues of subrogation potential and forward to the appropriate person (s) for handling.
  • Secure recorded statements on all claims; maintain diary and mail control and determine subrogation potential.
  • Investigate claim to mitigate storage fees, and determine subrogation potential and prevent fraud.
  • Alerted Management to the possibility of fraud or subrogation potential for claims being processed.
  • Determine coverage, facts of loss and degree of liability/exposure and subrogation potential.
  • Identify subrogation potential and update file on the recovery process.
  • Developed case plan and closely monitored progress of claim to a successful conclusion Identified claims eligible for possible subrogation potential
  • Determined and reported on subrogation potential Maintained an active adjusters license in states where required
  • Recognized all subrogation potential and follow up with subrogation claim/recovery.
  • Determine subrogation potential and identify tortfeasor or third-party information.
  • Recognized subrogation potential and sent claims deemed appropriate for subrogation to the Subrogation.

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39. Business Goals

low Demand
Here's how Business Goals is used in Auto Claims Adjuster jobs:
  • Contributed to property and casualty business goals through cross selling and relationship building initiatives.
  • Contributed to business goals and exceeded personal performance measures.
  • Contributed to business goals and performance metrics, and effectively used tools and technology.
  • Contribute to business goals and performance metrics.

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40. Policy Language

low Demand
Here's how Policy Language is used in Auto Claims Adjuster jobs:
  • Analyze policy documents to determine whether an insured person is covered for an accident based on comprehension of policy language.
  • Negotiated settlements based on documentation presented, vendor contact/discussions, personal knowledge and experience, customer discussions and policy language.
  • Reviewed claims for coverage analysis by reviewing policy language and consulting general counsel.
  • Provide customer education regarding the interpretation of policy language.
  • Handled home owner claims and determined coverage based upon policy language, named perils, exclusions and endorsements.
  • Access coverage, liability and damages; approval, negotiate or denial claim based on policy language.
  • Fostered and enriched relationships with agents' offices and Spanish-speaking clients to ensure understanding of policy language.
  • Explain policy language, provided coverage information and advised insured as to proper course of action.
  • Make justified and documented claims handling suggestions based upon the facts and policy language.
  • Reviewed policy language to determine if coverage applied in each unique case.
  • Interpret policy language to provide coverage for auto accidents.
  • Interpret policy language and determine if coverage applies.
  • Demonstrated high analytical ability by interpreting complex policy language to verify coverage.
  • Review and analyze policy language to determine applicable coverages.

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41. External Customers

low Demand
Here's how External Customers is used in Auto Claims Adjuster jobs:
  • Perfected my ability to communicate through consulting and interviewing with internal and external customers, police departments and law offices.
  • Established and maintain a high level of positive working relationships with internal and external customers ensuring customer satisfaction.
  • Communicated with internal/external customers via telephone and other communication channels.
  • Receive and process claim information and communicate with internal and external customers via phone and other communication channel's.
  • Interact with internal and external customers, agents, claimants, and others in a professional and courteous manner.
  • Maintain relations with both internal and external customers.

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42. Providers

low Demand
Here's how Providers is used in Auto Claims Adjuster jobs:
  • Collaborate with insurance agents, providers and interview claimants/insureds to correct errors, rectify omissions and investigate questionable issues.
  • Remitted payments to medical providers.
  • Negotiated with product/service providers on time and cost of repairs for the purpose of making an offer of settlement to the insured
  • Reviewed, researched, and negotiated insurance claims with health care providers and customers.
  • Interacted with attorneys, insured individuals, third parties, and medical providers.
  • Negotiate and advise attorneys, medical providers, and/or injured parties.
  • Negotiate claims with insureds, claimants, attorneys and providers.
  • Consulted with medical providers regarding the client's treatment plans.
  • Coordinate services with vendors and service providers.
  • Answer presuit Personal Injury demands from attorneys and providers while maintaining to a deadline.
  • Perform as a consultant to a delivery system and their providers Researches claim overpayments and requests funds.

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43. Pertinent Information

low Demand
Here's how Pertinent Information is used in Auto Claims Adjuster jobs:
  • Interviewed claimant and witnesses to gather pertinent information regarding auto damage to determine extent of damages.
  • Interview insured and/or claimant to gather pertinent information.
  • Take recorded statements to gather pertinent information.
  • Handle multiple car collision losses and obtain record statement from policy holder, claimant and witnesses to gather pertinent information.
  • Interviewed claimants, witnesses, fire personnel, police officers and other parties to gather pertinent information.
  • Verified and documented all pertinent information throughout the claim process to assure accuracy in claim handling.
  • Document claim files with all pertinent information and disposition.

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44. Hospital Records

low Demand
Here's how Hospital Records is used in Auto Claims Adjuster jobs:
  • Consult police and hospital records and evaluate damages to establish compensation amount.
  • Examine photographs, statements, hospital records and/or any audio/video surveillance.
  • Investigated personal injury and auto liability claims by interviewing the claimant and witnesses, consulting police and reviewing hospital records.
  • Request and analyze relevant police accident reports and hospital records.
  • Analyzed police and hospital records for investigative purposes.
  • Consulted police, hospital records and inspected property as part of a full investigation to determine extent of company's liability.

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45. Vehicle Inspections

low Demand
Here's how Vehicle Inspections is used in Auto Claims Adjuster jobs:
  • Investigated liability and coverage through recorded statements, scene investigations, vehicle inspections, and policy interpretation.
  • Coordinated field and independent contracted adjusters for vehicle inspections.
  • Handle inbound calls to set up new loss reports, confirm coverage, and assist with scheduling vehicle inspections and rental.
  • Schedule assignment for vehicle inspections and repairs with body shops for fair and agreed upon estimates.
  • Set up independent vehicle inspections, advise if a total loss or repairable.
  • Managed and conducted in excess of 100 vehicle inspections and customer interactions monthly.
  • Set up vehicle inspections, rental authorizations, & arrange towing services.
  • Worked with customers to arrange vehicle inspections and prepared estimate via Visual.
  • Set up & monitor vehicle inspections for both field and PRO shops.
  • Issued liability, material and property claim payments and coordinated vehicle inspections.
  • Performed vehicle inspections to determine the nature of damages.
  • Arranged vehicle inspections and total loss valuations.
  • Worked with customers to arrange vehicle inspections.
  • Manage time effectively to complete vehicle inspections in a timely fashion.

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46. Electronic Channels

low Demand
Here's how Electronic Channels is used in Auto Claims Adjuster jobs:
  • Processed auto and casualty claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers.
  • Provided auto/casualty claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third party customers.

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47. Company Standards

low Demand
Here's how Company Standards is used in Auto Claims Adjuster jobs:
  • Maintain accurate records based on company standards and policies within the claims system.
  • Analyzed and supported technical and business related activities; tested and implemented application enhancements according to business requirements per company standards.
  • Maintained diligent documentation of investigations and damages in adherence to company standards, applicable state laws and industry regulations.
  • General utility repair and operation to ensure of plant performance to company standards.
  • Provided file documentation to comply with company standards and monitored diary daily.
  • Responded within company standards to inquiries by telephone and written communication.

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48. State Laws

low Demand
Here's how State Laws is used in Auto Claims Adjuster jobs:
  • Serviced automobile insurance claims using extensive knowledge of applicable state laws and company policies.
  • Review Auto policies, Auto claim forms and other records to verify and determine insurance coverage eligibility under Florida State Laws.
  • Research local and state laws for automobile operation in order to properly recognize and assess breaches of duty by drivers.
  • Handled the western region of the country interpreting rental contracts in light of different and varying state laws involved.
  • Submitted garnishment requests to attorneys to pursue further legal efforts applicable to state laws and regulations.
  • Applied policy and state laws to the facts and resolved the investigation.
  • Developed extensive knowledge of multi-state laws relating to insurance policies and claims.

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20 Most Common Skill for an Auto Claims Adjuster

Liability Decisions23.1%
Total Loss Claims13.2%
Customer Service12.6%
Insurance Companies6.8%
Auto Claims5.6%
Property Damage5.5%
Body Shops4.5%
Process Claims4.1%

Typical Skill-Sets Required For An Auto Claims Adjuster

RankSkillPercentage of ResumesPercentage
1
1
Liability Decisions
Liability Decisions
18.2%
18.2%
2
2
Total Loss Claims
Total Loss Claims
10.3%
10.3%
3
3
Customer Service
Customer Service
9.9%
9.9%
4
4
Insurance Companies
Insurance Companies
5.3%
5.3%
5
5
Auto Claims
Auto Claims
4.4%
4.4%
6
6
Property Damage
Property Damage
4.3%
4.3%
7
7
Body Shops
Body Shops
3.6%
3.6%
8
8
Process Claims
Process Claims
3.2%
3.2%
9
9
Police Reports
Police Reports
2.3%
2.3%
10
10
Bodily Injury Claims
Bodily Injury Claims
2.3%
2.3%
11
11
Vehicle Damage
Vehicle Damage
2%
2%
12
12
Insurance Policy
Insurance Policy
1.8%
1.8%
13
13
Repair Facilities
Repair Facilities
1.7%
1.7%
14
14
Catastrophe
Catastrophe
1.4%
1.4%
15
15
SIU
SIU
1.3%
1.3%
16
16
Physical Damage Claims
Physical Damage Claims
1.3%
1.3%
17
17
Policy Coverage
Policy Coverage
1.3%
1.3%
18
18
Usaa
Usaa
1.3%
1.3%
19
19
Issue Payments
Issue Payments
1.3%
1.3%
20
20
CCC
CCC
1.3%
1.3%
21
21
Policy Holders
Policy Holders
1.2%
1.2%
22
22
Legal Liability
Legal Liability
1.2%
1.2%
23
23
Repair Shops
Repair Shops
1.2%
1.2%
24
24
State Farm
State Farm
1.2%
1.2%
25
25
Geico
Geico
1.1%
1.1%
26
26
Coverage Issues
Coverage Issues
1.1%
1.1%
27
27
Claims Service
Claims Service
1.1%
1.1%
28
28
High Volume
High Volume
1%
1%
29
29
Phone Calls
Phone Calls
1%
1%
30
30
Repair Process
Repair Process
1%
1%
31
31
Repair Estimates
Repair Estimates
0.8%
0.8%
32
32
Party Claims
Party Claims
0.7%
0.7%
33
33
New Claims
New Claims
0.7%
0.7%
34
34
Medical Bills
Medical Bills
0.6%
0.6%
35
35
PIP
PIP
0.6%
0.6%
36
36
Fraudulent Claims
Fraudulent Claims
0.6%
0.6%
37
37
Allstate
Allstate
0.6%
0.6%
38
38
Subrogation Potential
Subrogation Potential
0.6%
0.6%
39
39
Business Goals
Business Goals
0.6%
0.6%
40
40
Policy Language
Policy Language
0.5%
0.5%
41
41
External Customers
External Customers
0.5%
0.5%
42
42
Providers
Providers
0.5%
0.5%
43
43
Pertinent Information
Pertinent Information
0.5%
0.5%
44
44
Hospital Records
Hospital Records
0.5%
0.5%
45
45
Vehicle Inspections
Vehicle Inspections
0.5%
0.5%
46
46
Electronic Channels
Electronic Channels
0.5%
0.5%
47
47
Company Standards
Company Standards
0.5%
0.5%
48
48
State Laws
State Laws
0.5%
0.5%

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