Support Associate jobs at Auto-Owners Insurance - 187 jobs

🚀 Now Hiring: Lock Desk Analyst We're looking for a detail‑oriented Lock Desk Analyst to manage loan pricing, lock activities, and eligibility reviews in alignment with investor guidelines to support revenue integrity and efficient pipeline management. This role helps ensure accurate pricing, timely execution, and smooth coordination across Sales, Operations, and Secondary. Key Responsibilities Publish daily pricing and margins in Optimal Blue / Encompass Process new locks, relocks, extensions, and renegotiations Validate eligibility, AUS findings, LLPAs, product fit, and key loan attributes Coordinate investor lock requests and track turn-times for non-delegated underwriting Manage lock expirations, pipeline aging, and fallout risk Review and approve product, loan amount, and borrower attribute changes for pricing impact Maintain accurate lock data and reconcile investor confirmations Provide timely responses to pricing scenarios and lock inquiries Generate pipeline and lock reports; support Secondary with pricing or margin updates Qualifications 2 years of Lock Desk or Secondary experience (correspondent or non-delegated preferred) Experience with Encompass and Optimal Blue/EPC Strong understanding of agency/investor guidelines, LLPAs, SRP, and best‑efforts delivery High accuracy, strong analytical skills, and ability to work in fast-moving markets Clear, professional written and verbal communication Ready to Make an Impact?! If you excel in accuracy, speed, and supporting revenue-critical functions, we'd love to hear from you.

Are you an experienced Litigation Specialist with experience in Auto Claims looking to join a growing company where you will be rewarded for your hard work, and have future upward career growth opportunities? If you answered YES to the above, it's time to talk to First Chicago Insurance Company! We offer: First Year Hiring Bonus for direct applicants Competitive Salaries Excellent benefits Growth opportunities! Apply only if you consider yourself a career professional who loves to work, because we work hard here! We are seeking an experienced Litigation Claims Specialist! The Litigation Specialist will be responsible for handling litigated and/or complex injury claims stemming from Personal Auto and Commercial Auto Liability policies. DUTIES & RESPONSIBILITIES: Handle litigation claims in accordance with established office procedures Determine coverage and draft any applicable reservations of rights letters Conduct prompt investigations by securing statements from the involved parties/witnesses and obtaining all necessary documents, including but not limited to, police reports, medical specials, photographs, and/or appraisals Litigation Management including strategizing with defense counsel and experts on defense cases, as well as declaratory judgment actions Maintain an appropriate diary on all open files Conduct business with vendors in a manner which maintains a reasonable expense factor and upholds the company's reputation for quality service Ability to research and interpret case law, statute, and coverage forms in order to properly adjust and conclude claims Evaluates and determine potential use of experts and/or field investigators Maintain claim files and document all claim activity in accordance with applicable regulations and company policies. Prepare and present claim evaluations to secure appropriate settlement authority Establish and maintain proper indemnity and expense reserves Conduct onsite review of defense counsel as required by management Adhere to the rules and regulations of the Department of Insurance specific to the loss state Additional duties as deemed necessary by direct supervisor / management QUALIFICATIONS REQUIRED: 7-10 years of applicable auto claims handling experience JD a plus but not required. Prior non-standard auto claims experience a plus! Knowledge of legal and medical terminology Excellent negotiation, communication, organizational and interpersonal skills Ability to pass written examinations where required by state statutes to become a licensed claim adjuster First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: Competitive Salaries Commitment to your Training & Development Medical and Dental and Vision Short Term Disability/Long Term Disability Life Insurance Flexible Spending Account Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Wellness Program Fun company sponsored events And so much more! Estimated Compensation Range: $70,400/year-$118,750/year* *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. In addition, starting salary may vary by position depending on whether the position is in-office, hybrid or remote.

The Senior Client Support Associate is responsible for assisting clients by addressing inquiries, guiding them through policy-related matters, and communicating policy renewals. The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams while staying informed about industry trends for enhanced client support. They maintain organized client records, identify cross-selling opportunities, and educate clients on insurance details. What will your job entail? Job Responsibilities: • Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services. • Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates. • Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage. • Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems. • Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences. • Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage. • Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience. • Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries. • Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes. • Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients. Work Experience and Education: • Bachelor's degree required, Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered. • 2+ years of work experience in Insurance Industry or Customer Service is preferred. Licenses and Certifications: • Preferred: Certified Insurance Service Representative (CISR) is a plus. Skills: Technical/Functional Skills: • Knowledge Of Insurance Industry • Insurance Regulatory Compliance • Bug/Issue Analysis • Customer Engagement, Consulting, and Support • Claims Case Management • Claims Handling • Claims Policies and Procedures • Claims Resolution • Microsoft Office • Data Entry Behavioral Skills: • Attention to Detail • Customer Service Management • Effective Communication • Organizational Skills • Time Management Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target salary range for this position is $68,000.00 - $85,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website ***************************** We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ************* The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Senior Client Support Associate is responsible for assisting clients by addressing inquiries, guiding them through policy-related matters, and communicating policy renewals. The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams while staying informed about industry trends for enhanced client support. They maintain organized client records, identify cross-selling opportunities, and educate clients on insurance details. What will your job entail? Job Responsibilities: • Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services. • Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates. • Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage. • Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems. • Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences. • Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage. • Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience. • Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries. • Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes. • Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients. Work Experience and Education: • Bachelor's degree required, Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered. • 2+ years of work experience in Insurance Industry or Customer Service is preferred. Licenses and Certifications: • Preferred: Certified Insurance Service Representative (CISR) is a plus. Skills: Technical/Functional Skills: • Knowledge Of Insurance Industry • Insurance Regulatory Compliance • Bug/Issue Analysis • Customer Engagement, Consulting, and Support • Claims Case Management • Claims Handling • Claims Policies and Procedures • Claims Resolution • Microsoft Office • Data Entry Behavioral Skills: • Attention to Detail • Customer Service Management • Effective Communication • Organizational Skills • Time Management Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target salary range for this position is $68,000.00 - $85,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website ***************************** We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ************* The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Senior Client Support Associate is responsible for assisting clients by addressing inquiries, guiding them through policy-related matters, and communicating policy renewals. The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams while staying informed about industry trends for enhanced client support. They maintain organized client records, identify cross-selling opportunities, and educate clients on insurance details. What will your job entail? Job Responsibilities: • Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services. • Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates. • Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage. • Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems. • Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences. • Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage. • Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience. • Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries. • Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes. • Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients. Work Experience and Education: • Bachelor's degree required, Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered. • 2+ years of work experience in Insurance Industry or Customer Service is preferred. Licenses and Certifications: • Preferred: Certified Insurance Service Representative (CISR) is a plus. Skills: Technical/Functional Skills: • Knowledge Of Insurance Industry • Insurance Regulatory Compliance • Bug/Issue Analysis • Customer Engagement, Consulting, and Support • Claims Case Management • Claims Handling • Claims Policies and Procedures • Claims Resolution • Microsoft Office • Data Entry Behavioral Skills: • Attention to Detail • Customer Service Management • Effective Communication • Organizational Skills • Time Management Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target salary range for this position is $68,000.00 - $85,000.00 annually. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website ***************************** We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ************* The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Blue Cross is hiring Clinical Support Representatives to work alongside our clinical review team as part our Utilization Management department. Job responsibilities include verifying member benefits, provider networks, and prior approval requirements for authorization of services all in a call center type environment. Work hours are Monday-Friday 8:00-4:30. Experience working in the medical field as an office assistant, medical coder, or Licensed Nursing Assistant is preferred and familiarity with medical terminology is helpful. Location: If hired, there will be a six week in-person training program at our Berlin, Vermont office. Representatives will continue working on-site five days per week until proficiency has been demonstrated in performing the role independently. After this time, employees within a 50-mile radius will be expected to come to the office on Wednesdays with flexibility to work remotely the rest of the week. Starting pay at $20.00 per hour. Six-week paid training. Target start date is Wednesday, February 18. Robust benefits package including: Health insurance (including vision) Dental coverage (free to employees) Wellness Program with a $500 year-end incentive 401(k) with employer match Life Insurance Disability Insurance Combined time off (CTO) - 20 days per year + 10 paid holidays Tuition reimbursement Student Loan Repayment Dependent Caregiver Benefits And more! Diversity, Equity, and Inclusion: Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&I commitment at **************************************************************** **Complete job description attached to ADP posting

US-MI-Lansing Type: Regular Full-Time # of Openings: 1 Farm Bureau Center Agency Support Analyst ObjectiveTo provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis, resolution and coordination services to customers who require assistance in solving day-to-day operating problems related to specific application software systems, generic use utility software, personal computers and related equipment; network access; production batch output; and technical operating procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system. Responsibilities Agency Support Analyst ResponsibilitiesProvide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures. Analyze and independently resolve 75 percent of assigned problems on initial end-user contact. Request assistance of senior analyst or Level II support if unable to determine immediate resolution. Assign unresolved complex problems to Level II technical support or other support personnel as appropriate. Dispatch unresolved network problems to appropriate vendors. Follow up on all open problems to assure timely response to the end-user. Document all reported problems on the problem tracking system.Provide a solid level of support to applications and products including, but not limited to, FB CARES, Microsoft Word, Excel, Outlook, Online Forms, Eforms, Security Forms, Auto/Member, Homeowners, BAP Quote, Customer Center/Lienholder, Document Center, Farmowners, Life Solutions, Photo Upload, RCT, BVS, Life Wizard, Online Manuals, Guardian, Farm Bureau Portal knowledge and navigation, Internet Explorer, Agent Log File, US Signal, Payroll's ADP EeTime, LexisNexis-MVRs/Pay Advantage, Active Directory, Query, printing of all applications, printing hardware problems, Office Communicator, basic mainframe knowledge, Cipher Trust, E-mail Encryption, and Password Self Service.Provide a solid level of understanding and knowledge related to the operational aspects of the Field Force environment including workstation and printer hardware usage. Qualifications Agency Support Analyst QualificationsRequiredHigh school diploma or equivalent required.Three years of experience in information technology or concentrated use of personal computers required.Good understanding of insurance concepts required.Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience.PreferredAssociate's or bachelor's degree in business or computer science preferred.Experience in customer service or technical help desk environment preferred.Understanding of Farm Bureau's processing environment preferred.Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. PI4c6a60ace22c-26***********5

If you are an internal associate, please login to Workday and apply through Jobs Hub. Job PurposeJackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.Essential Responsibilities Ability to perform office support duties and provide business operations support. Demonstrate a willingness to learn. Work well independently and within a team. Exhibit good time management skills in a high-volume, fast-paced environment. Answer inbound calls from internal or external customers and/or make outbound calls to customers. Multi-task effectively, navigating multiple computer applications and systems. Follow detailed written procedures and step-by-step processes. Demonstrate good verbal and written communication skills. Act professionally in the workplace. Display problem solving skills. Organize work efficiently and prioritize tasks. Other Duties Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Shifts offered from 6:30am-7pm, Monday-Friday and 6:30am-1pm Saturday. Minimum requirement of 18 hours per week, maximum 29. Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours. First week availability requires a four hour duration for orientation. Schedules must remain unchanged for the first 45 days of employment. Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance. Qualifications H.S. Diploma or equivalent required. Experience in the fields of accounting, finance, IT, math or other business related field preferred. Basic knowledge of MS Windows environment and MS Office Applications required. Perform clerical/office duties, including data entry skills required. Ability to type 35 words per minute required. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

If you are an internal associate, please login to Workday and apply through My Career. Job PurposeJackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you will join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction. The Service Desk SSA will be a member of Jackson's Associate Technology Operations Service Desk team. They will act as the central point of contact between users and the IT organization. The associate's primary purpose is to ensure that incidents, service requests, and communications are managed efficiently to maintain smooth business operations. This position will support day-to-day IT Operations functions and continuously improve the program while maintaining security and strong relationships with internal departments. The Service Desk operates Monday - Friday 7:00am- 7:00pm EST and pays a competitive hourly rate of $14.00.Essential Responsibilities Receive, log, and manage incoming service requests and incidents via phone, email, or ticketing system. Diagnose and resolve technical issues related to hardware, software, network connectivity, and user access. Triage service requests and incidents to Level 2 and Level 3 support teams and escalate as needed. Maintain an 85% occupancy rate to ensure high availability for incoming calls. Provide courteous, professional, and timely support to all users. Communicate clearly and effectively, ensuring users are informed of issue status and resolution steps. Maintain a positive and service-oriented attitude in all interactions. Update knowledge base articles and contribute to documentation for common issues and solutions. Record detailed information on all support activities in the service management system. Generate reports on ticket trends, resolution times, and user satisfaction when required. Follow established IT policies, procedures, and operating level agreements (OLAs). Participate in continuous improvement initiatives to enhance service quality and efficiency. Ensure compliance with security and confidentiality standards. Work closely with other IT teams to resolve issues and improve service delivery. Stay current with new technologies, tools, and best practices relevant to the role. Participate in training sessions and team meetings to maintain technical proficiency. Leverage internal AI-driven platforms to enhance Service Desk capabilities to reduce call volume. Other Duties Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Exceptional customer service skills. Demonstrate a willingness to learn. Excellent communication and interpersonal skills. Ability to work independently as well as in a team environment. Ability to work in a fast-paced environment. Ability to effectively communicate technical and non-technical issues both verbally and in writing. Positive, flexible, and self-motivated attitude. Detail-oriented with excellent follow-up skills. Excellent organizational skills with the ability to manage time and multiple priorities. Strong analytical and problem-solving skills. Ability to understand new materials quickly and apply new information, concepts, and procedures in a constructive manner. Knowledge of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 10/11, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android). Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, Outlook, and Excel. Flexible shifts offered Monday - Friday from 7:00am - 7:00pm with a minimum shift requirement of 4 hours. Weekly maximum of 29 hours, with 18 hours required. Qualifications Enrolled in a 2 or 4 year program focused on information technology, computer science, or cybersecurity preferred. Internship experience in IT or Security strongly preferred. Experience in IT support or computer networking strongly preferred. 1+ years broad experience working with a variety of different technology platforms, inclusive of hardware, software, desktop and networks required. Experience supporting a wide variety of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10/11, Mac OS, Active Directory, Office 365 and mobile devices (iPhone/iPad, Android) required. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

If you are an internal associate, please login to Workday and apply through Jobs Hub. Job PurposeJackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll join our diverse population of associates, performing critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.Essential Responsibilities Ability to perform office support duties and provide business operations support. Demonstrate a willingness to learn. Work well independently and within a team. Exhibit good time management skills in a high-volume, fast-paced environment. Answer inbound calls from internal or external customers and/or make outbound calls to customers. Multi-task effectively, navigating multiple computer applications and systems. Follow detailed written procedures and step-by-step processes. Demonstrate good verbal and written communication skills. Act professionally in the workplace. Display problem solving skills. Organize work efficiently and prioritize tasks. Other Duties Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Shifts offered from 6:30am-7pm, Monday-Friday and 6:30am-1pm Saturday. Minimum requirement of 18 hours per week, maximum 29. Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours. First week availability requires a four hour duration for orientation. Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance. Qualifications H.S. Diploma or equivalent required. Experience in the fields of accounting, finance, IT, math or other business related field preferred. Basic knowledge of MS Windows environment and MS Office Applications required. Perform clerical/office duties, including data entry skills required. Ability to type 35 words per minute required. We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

About the Role Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you'll play a key role in delivering warm, professional support to our clients. You'll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You'll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You'll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time. Key Responsibilities Deliver warm, professional support via email. Identify and document key case details, resolving or redirecting issues efficiently. Maintain accurate records and follow through on client needs. Collaborate with internal teams to ensure seamless client service. Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations. Placing the client first in all interactions - obsession with client experience. Basic Qualifications High school diploma or equivalent. Strong attention to detail and written communication skills. Eligibility to work in the United States. Preferred Qualifications Strong written communication skills. Ability to stay focused and adapt in a fast-paced environment. Demonstrated accountability and follow-through. Eagerness to learn and grow from feedback. Prior experience in customer service, insurance, or financial services. Familiarity with home and auto insurance products. Bilingual (Spanish/English) is a plus. Compensation Hourly Rate: $20-$25/hour. Benefits: Comprehensive health, dental, vision, 401(k), paid time off. Career Path & Growth Opportunities Career Growth: Within your first year, you'll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed. Entrepreneurial Opportunity: Whether you're in a corporate or agency role, you'll have the autonomy to build your own success with the support of a national brand. Why Join Us? Structured career development with clear progression paths. Industry-aligned training and certifications. Opportunity to work with top carriers in a dynamic, multi-state environment. Equal Employment Opportunity Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Claims Support Analyst will conduct audits of claim files, respond to customer inquiries, and service related issues, first line support on escalated claims. Assist with workflow management and aid in the process of developing training and documentation. Responsibilities How You'll Work Work Solution: Hybrid Relocation Eligibility: Available What You'll Do Performs quality audit of claim files (paid, pended, and denied by staff) to ensure adherence to process, procedures, and regulatory compliance within scope of authority. Preforms Quality reviews of phone call, payments, letters, service recovery tickets, etc. Assist with training and the development of training. Prepares responses involving complex matters on customer inquiries Responses are oral and written for various audiences (Department of Insurance, Customers, Attorney's, etc). Acts as a mentor on claim matters to aid in the development and training of existing staff, to improve quality, judgment skills, decision making abilities, and productivity based on audit results. Ensure training needs for the department are fulfilled and documentation exists for all processes. May audit telephone calls and claim files to assist with quality program and ongoing development of staff. Identifies improvements to correspondence, claim analysis and adjudication process based on philosophies and procedures. Collaborate with Claims Manager and Business partners as necessary when pursuing resolution of areas needing improvement. Identifies system enhancement needs to reduce manual processing. Assists with the design, creation and delivery of training materials in a variety of media or instructional delivery methodologies. Special emphasis should be given to regulatory guidelines. Approves claim payments and denials within scope of authority. Primary contact for vendors of claims department. Participates on project teams and works effectively with departments involved. Qualifications Qualifications Bachelor's degree preferred or equivalent experience FLHC Designation Completion within 36 months of job acceptance #LI-Hybrid While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

If you are an internal associate, please login to Workday and apply through Jobs Hub. Job PurposeJackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you will join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction. The Service Desk SSA will be a member of Jackson's Associate Technology Operations Service Desk team. They will act as the central point of contact between users and the IT organization. The associate's primary purpose is to ensure that incidents, service requests, and communications are managed efficiently to maintain smooth business operations. This position will support day-to-day IT Operations functions and continuously improve the program while maintaining security and strong relationships with internal departments. The Service Desk operates Monday - Friday 7:00am- 7:00pm EST and pays a competitive hourly rate of $14.00.Essential Responsibilities Receive, log, and manage incoming service requests and incidents via phone, email, or ticketing system. Diagnose and resolve technical issues related to hardware, software, network connectivity, and user access. Triage service requests and incidents to Level 2 and Level 3 support teams and escalate as needed. Maintain an 85% occupancy rate to ensure high availability for incoming calls. Provide courteous, professional, and timely support to all users. Communicate clearly and effectively, ensuring users are informed of issue status and resolution steps. Maintain a positive and service-oriented attitude in all interactions. Update knowledge base articles and contribute to documentation for common issues and solutions. Record detailed information on all support activities in the service management system. Generate reports on ticket trends, resolution times, and user satisfaction when required. Follow established IT policies, procedures, and operating level agreements (OLAs). Participate in continuous improvement initiatives to enhance service quality and efficiency. Ensure compliance with security and confidentiality standards. Work closely with other IT teams to resolve issues and improve service delivery. Stay current with new technologies, tools, and best practices relevant to the role. Participate in training sessions and team meetings to maintain technical proficiency. Leverage internal AI-driven platforms to enhance Service Desk capabilities to reduce call volume. Other Duties Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Exceptional customer service skills. Demonstrate a willingness to learn. Excellent communication and interpersonal skills. Ability to work independently as well as in a team environment. Ability to work in a fast-paced environment. Ability to effectively communicate technical and non-technical issues both verbally and in writing. Positive, flexible, and self-motivated attitude. Detail-oriented with excellent follow-up skills. Excellent organizational skills with the ability to manage time and multiple priorities. Strong analytical and problem-solving skills. Ability to understand new materials quickly and apply new information, concepts, and procedures in a constructive manner. Knowledge of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 10/11, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android). Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, Outlook, and Excel. Flexible shifts offered Monday - Friday from 7:00am - 7:00pm with a minimum shift requirement of 4 hours. Weekly maximum of 29 hours, with 18 hours required. Qualifications Enrolled in a 2 or 4 year program focused on information technology, computer science, or cybersecurity preferred. Internship experience in IT or Security strongly preferred. Experience in IT support or computer networking strongly preferred. 1+ years broad experience working with a variety of different technology platforms, inclusive of hardware, software, desktop and networks required. Experience supporting a wide variety of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10/11, Mac OS, Active Directory, Office 365 and mobile devices (iPhone/iPad, Android) required. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

Department Administration Employment Type Full Time Location Raleigh, NC Workplace type Onsite Compensation $20.00 - $35.00 / hour Essential Duties Skills, Knowledge and Expertise ISG Employee Owner Benefits About ISG We are 100% owned by our employees! ISG's Employee Stock Ownership Plan (ESOP) allows for broader ownership, the ability to be directly connected to performance, and our culture of accountability and opportunism is amplified. Put simply, everyone works hard = everyone benefits, not just an elite group. We are focused on strengths, using those talents to guide personal development and team collaboration. We are involved in our communities and lead through empowerment. Firm growth is a direct reflection of the dedication, ingenuity, and hard work each ISG owner brings to the office and field every day. ISG's growth and sustainability are based on the unwavering belief that we need to grow for the betterment of our people and firm. We are entrepreneurial. We believe in having the right people onboard and being disciplined during good times and when faced with new challenges. And most importantly, we foster growth through positive mentorship and progressive ideas that lead to strategic, contextual based decisions. We believe that this unwavering commitment to our culture, clients, and dynamic qualities translates to better services for our partners, and that it will continue to guide ISG's future. Learn more about ISG at ********************* Interested in learning more about ISG? Follow us on LinkedIn, Instagram, YouTube, Facebook, and X.

Job DescriptionDescriptionISG is delighted to welcome a dynamic and enthusiastic Support Specialist to our Raleigh office. As a Support Specialist, you will become an integral part of ISG as an Employee Owner, collaborating closely with your fellow employee owners to achieve excellence. ISG's Support Specialists are the heart of their home offices. Yours is an anchor to Downtown Raleigh's growth. ISG, formerly JDavis, has led the way in our Downtown via Fayetteville Street, having a presence here before it was “cool”! We are in a very visible location for all visitors to Downtown, and our office really has become a gateway. It is connected to the heart of Downtown, Fayetteville Street, through an internal stair, and plaza space that we share with the residents of 511 Faye and customers of our friends, Haymaker and Sir Walter. You will find many ISGers enjoying a libation with their clients and friends right outside our doors. Essential Duties Create a welcoming and engaging environment for clients, industry partners and employee owners by being present Be the face of ISG during business hours, or as required to support our customers, partners and employee-owners Act as point of contact for the landlord in providing important information related to the well-being of our employee owners, and use of common meeting spaces Endeavor to maintain common spaces & studios in a clean, orderly, professional and welcoming state and encouraging employee owners to be vigilant in participating in this effort Support the office environment by greeting visitors and keeping general supplies well-stocked and organized Collaborate with a diverse team to ensure administrative tasks are handled confidentially and efficiently Play a key role in organizing and facilitating meetings and events, including coordinating food and refreshments, and arranging for, reserving and preparing conference spaces Help with overseeing and maintaining fleet vehicles, as needed Take charge of printing and binding high quality graphics, reports, proposals, and other deliverables Manage parking access for employee owners and visitors to the office Contribute to local Accounts Payable and Accounts Receivable tasks, as needed Provide excellent customer service by assisting with ISG's central phone service Embrace a variety of other exciting duties as assigned or instructed Skills, Knowledge and Expertise Experience within architecture, engineering, construction, or government permitting is preferred, not required Fantastic phone etiquette and customer service skills Organized and eager to be a part of and support a team Willingness to take direction and follow through with the completion of an assigned task Proficient in Microsoft Office, specifically Outlook, Word, and Excel Positive attitude with a willingness to be adaptable Certification as a Notary is a plus We've listed a compensation range that reflects our expectations for this role, including both direct and indirect components. We understand that your experience and value may fall outside of this range. If you feel you're a strong fit but your compensation needs differ, we're open to a conversation-let's talk. ISG Employee Owner Benefits Medical, dental, and vision Paid time off, pro-rated amount available on your start date Paid holidays and paid volunteer time Paid parental leave Bi-annual profit sharing Employee Ownership Stock Plan (ESOP) Traditional + Roth 401K retirement plan Life insurance HSA and FSA options Bereavement leave Supplemental voluntary benefits Short term and long-term disability Parking reimbursement, varies on office location Cell phone plan reimbursement Mileage reimbursement for ISG-approved travel

Division: Aftermarket | Service Operations | Customer Support You'll sit at the center of WMH's aftermarket engine - supporting service, parts, warranty, technicians, and branches - ensuring customers stay running, teams stay aligned, and operations stay sharp. WMH is growing - and so is the complexity of our aftermarket operations. As we scale across 11 branches in the Southeast, we need a corporate-level specialist who understands service operations, parts coordination, warranty processes, and customer support - and can connect the dots across teams. This role isn't reactive support. It's operational leverage. What You'll Own Aftermarket & Customer Support * Serve as a primary corporate support resource for branches, technicians, and customers * Troubleshoot parts, service, warranty, and equipment-related inquiries * Coordinate escalations, documentation, and OEM portal activity * Support Linde and other OEM programs, compliance, and policies * Partner with Service Managers, Parts Teams, and Regional Leaders * Track work orders, parts availability, backorders, and ETAs * Support PM programs, service scheduling, quoting, and contract maintenance * Monitor fleet health, uptime, and preventative maintenance compliance * Support standardization across service, parts, and warranty workflows * Assist with KPI tracking, reporting, and operational improvements * Coordinate technician onboarding and OEM training schedules * Track EHS, OSHA, and safety compliance in partnership with corporate leadership * OEM / Dealer Portals * Service CRM & Fleet Databases * Parts Ordering & Warranty Platforms * Internal reporting and operational tools (We train you - experience matters more than perfection.) Who Thrives in This Role * Experience in material handling, industrial equipment, dealership, or aftermarket operations * Familiarity with service, parts, warranty, or technical support environments * Strong communication skills - you translate complexity into clarity * Organized, detail-driven, and calm under pressure * Comfortable juggling multiple priorities across teams * Naturally proactive - you see issues before they become problems This position gives you visibility across: * Service * Parts * Warranty * OEM relationships * Regional & corporate leadership Many WMH leaders started in roles like this. Future paths include: * Corporate Aftermarket Coordinator * Parts or Service Management * Warranty or OEM Program Leadership * Operations & Regional Leadership What WMH Offers * Competitive pay with performance upside * Full benefits (Medical, Dental, Vision, Life, HSA/PPO) * OEM certifications & systems training * Leadership development & mentorship * A culture that values clarity, accountability, and growth Final Note If you like being the person who: * Connects teams * Solves problems * Keeps operations running smoothly …and you want to grow inside a company that's building for the long term - This role was built for you. Explore careers at WMH Solutions: ***********************************

Take Your Career to New Heights as a Service Product Support Specialist! ️ Why WMH? Because Your Career Deserves More! At WMH (********************** we don't just offer jobs-we build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL-and we're just getting started. We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career. What sets us apart? We're not just another dealership-we're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impact-because here, your career moves forward. As a Service Product Support Specialist, your a detail-driven, customer-focused professional delivering expert technical support and service solutions for our forklift products. Your role is pivotal in ensuring customers receive top-tier service, helping them maintain, troubleshoot, and optimize their material handling equipment for peak performance. The ideal candidate is a technically skilled problem-solver with expertise in forklift systems, a passion for customer service, & a commitment to delivering exceptional solutions that keep industries moving. Your Mission? To deliver unmatched excellence in both our products and services, ensuring our customers receive top-tier support and solutions. As a key player in our team, you'll help maintain, optimize, and enhance material handling equipment, keeping industries moving efficiently. This role requires close collaboration with customers, service technicians, and internal teams to proactively diagnose, troubleshoot, and resolve service-related issues-all while upholding WMH's high standards of performance and reliability. Key Responsibilities Customer & Technical Support Deliver exceptional customer service to both internal and external clients with professionalism and efficiency. Act as the go-to expert for service-related inquiries, providing technical guidance to customers, service technicians, and internal teams. Service Coordination & Efficiency ️ Schedule & dispatch service technicians, optimizing workload management for timely and effective service delivery. Monitor & manage work in progress (WIP) to ensure service tasks stay on track and meet quality standards. Initiate, oversee, & close work orders with precision, maintaining accurate records and ensuring smooth operations. Continuously improve service efficiency, productivity, and quality, driving results within the Service Department. Operational & Administrative Support Maintain detailed service documentation, including work orders, reports, and customer communications, ensuring compliance with policies. Support rental equipment contracts, shipping, and receiving coordination to streamline external and internal processes. Manage data entry, warranty claims, & fleet processing, ensuring timely and accurate resolution. Prepare & contribute to monthly departmental reports, fueling data-driven decisions. Collaboration & Industry Partnerships Strengthen relationships with vendors & manufacturers, ensuring seamless communication and support. Support internal teams by fostering a collaborative and productive work environment. Growth & Continuous Improvement Stay ahead by developing in-depth expertise in forklift products, technology, and industry best practices. Identify opportunities to enhance service processes, customer support, and product performance, driving company success. Join the Revolution: Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses. Power Up: This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. ️️ Skills, Knowledge and Expertise ️️ Education - High School Diploma or GED required. Experience: 3-5 years in technical support or service within the material handling or forklift industry. (heavy equipment, agriculture, or automotive parts is a plus.) Technical Expertise: Deep understanding of forklift systems (electrical, hydraulic, and mechanical), with strong diagnostic and troubleshooting skills. Customer Focus: Proven ability to deliver outstanding service, build relationships, and communicate effectively with customers and internal teams with confidence and professionalism. Problem-Solving Mindset: Strong critical thinking and analytical skills to assess issues, adapt to challenges, and implement effective solutions. Organizational Skills: Ability to manage multiple service tasks, prioritize effectively, and maintain efficiency under pressure. Team Collaboration: Works well with technicians, parts specialists, sales teams, and vendors to ensure seamless operations. Tech-Savvy: Proficient in service management software, CRM systems, diagnostic tools, and Microsoft Office Suite. Work Ethic & Drive: Self-motivated, results-oriented, and fueled by passion for excellence. Attention to Detail - Precision is your superpower, ensuring accuracy and efficiency in every task. Strong Communication - Exceptional verbal and written skills to build relationships and drive results. Leadership & Coaching - The ability to guide, mentor, and elevate those around you. Perks of Being a WMH Team Member: Premium Health Coverage - We take care of you with top-tier medical, dental, and vision insurance. Exclusive Training & Career Growth - Gain cutting-edge technical skills through our in-house training programs. Competitive Pay + Performance Opportunities - Earn a strong compensation package with potential for incentives & bonuses determined by role, performance, & business demand. Your efforts are not just appreciated but tangibly rewarded! Paid Time Off & Holidays - Recharge and spend time with loved ones with generous PTO & paid holidays. Cell Phone Allowance - Stay connected with a monthly phone allowance for business needs. Retirement & Profit Sharing - Secure your future with a 401(k) plan & profit-sharing benefits. Work-Life Balance - We understand that flexibility matters and offer schedules that help you thrive. Collaborative & Inclusive Team - Work with driven, like-minded professionals in an innovative, people-first environment. Ongoing Professional Development - We invest in your success with mentorship, leadership programs, and skill-building opportunities. Your Cue: Take the Wheel of Your Future! This isn't just another job-it's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses moving-we propel careers to new heights. Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning! The future is calling-ignite yours today! Apply now.

Department: Service Employment Type: Full Time Reporting To: Alex Phifer Description Division: Aftermarket | Service Operations | Customer Support You'll sit at the center of WMH's aftermarket engine - supporting service, parts, warranty, technicians, and branches - ensuring customers stay running, teams stay aligned, and operations stay sharp. WMH is growing - and so is the complexity of our aftermarket operations. As we scale across 11 branches in the Southeast, we need a corporate-level specialist who understands service operations, parts coordination, warranty processes, and customer support - and can connect the dots across teams. This role isn't reactive support. It's operational leverage. What You'll Own Aftermarket & Customer Support * Serve as a primary corporate support resource for branches, technicians, and customers * Troubleshoot parts, service, warranty, and equipment-related inquiries * Coordinate escalations, documentation, and OEM portal activity * Support Linde and other OEM programs, compliance, and policies * Partner with Service Managers, Parts Teams, and Regional Leaders * Track work orders, parts availability, backorders, and ETAs * Support PM programs, service scheduling, quoting, and contract maintenance * Monitor fleet health, uptime, and preventative maintenance compliance * Support standardization across service, parts, and warranty workflows * Assist with KPI tracking, reporting, and operational improvements * Coordinate technician onboarding and OEM training schedules * Track EHS, OSHA, and safety compliance in partnership with corporate leadership * OEM / Dealer Portals * Service CRM & Fleet Databases * Parts Ordering & Warranty Platforms * Internal reporting and operational tools (We train you - experience matters more than perfection.) Who Thrives in This Role * Experience in material handling, industrial equipment, dealership, or aftermarket operations * Familiarity with service, parts, warranty, or technical support environments * Strong communication skills - you translate complexity into clarity * Organized, detail-driven, and calm under pressure * Comfortable juggling multiple priorities across teams * Naturally proactive - you see issues before they become problems This position gives you visibility across: * Service * Parts * Warranty * OEM relationships * Regional & corporate leadership Many WMH leaders started in roles like this. Future paths include: * Corporate Aftermarket Coordinator * Parts or Service Management * Warranty or OEM Program Leadership * Operations & Regional Leadership What WMH Offers * Competitive pay with performance upside * Full benefits (Medical, Dental, Vision, Life, HSA/PPO) * OEM certifications & systems training * Leadership development & mentorship * A culture that values clarity, accountability, and growth Final Note If you like being the person who: * Connects teams * Solves problems * Keeps operations running smoothly …and you want to grow inside a company that's building for the long term - This role was built for you. Explore careers at WMH Solutions: ***********************************

Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a Patient Care Assistant to provide clinical support at our Sleepy Hollow office. This is an entry level position, ideal for candidates interested in developing foundational healthcare skills. Work Schedule: Wednesday-Thursday 12:00PM-8:30PM and Saturday 8:30AM-12:45PM. Additional hours are available for those seeking full time, however the shifts listed above are required. New Hire Orientation Please note that all new hires are required to attend New Hire Orientation. New Hire Orientation mandatory, and is two days (Monday & Tuesday) from 9:30AM-4:30PM the first week of employment. Responsibilities Greet and escort patients to the exam room, gather patient history, measure vitals, and document all information in the patient's medical chart. Process patients during check-in and check-out. If necessary, collect insurance and registration information, as well as appointment scheduling. Ensure exam rooms are clean and stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required. Maintains patient files, records, and other information in a confidential manner. Communicates effectively and courteously with and demonstrates a caring attitude toward patients and family. Supporting business operations through administrative projects and tasks at the practice business office. Knowledge, Skills, and Abilities Ability to work autonomously and as part of a team. Basic knowledge of HIPAA and OSHA regulations preferred. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to understand and follow instructions. Ability to multi-task and perform well in a fast-paced patient care environment. Requirements High school diploma or equivalent required. Enrollment in a healthcare degree program is strongly preferred. Adherence to Capital Area Pediatrics immunization and testing requirements. Clinical experience is preferred, but not required. Ability to multi-task and perform well in a fast-paced patient care environment. Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.