Auto rental supervisor job description

Founded in 1958 and headquartered in Lakewood, Colorado, Christy Sports is one of the largest winter sports specialty retailers in the nation with more than 55 locations in Colorado, Utah, New Mexico and Washington. We are a family of multiple specialty retail brands, all dedicated to delivering an outstanding guest experience in our stores, online, over the phone and through all of our rental and delivery services. We love what we do and where we live and want to share it.

It’s not just a job, it’s a lifestyle!

We are Genuine, Authentic and Stoked about sharing our passion for what we do!

We are people who like to help make the most of the limited time we have with our guests. Providing the best gear, sharing our knowledge and enthusiasm, and in every way possible helping them make the most of their outdoor experiences.

Summary Description : Reporting to the Store Manager, this position is responsible for the management of the Softgoods sales staff and department inventory control.

Job Responsibilities:

• Generate sales and maintain the high-standard for guest service
• Demonstrate excellent knowledge of products and industry trends
• Maintain merchandising of clothing and accessory product lines
• Ensure that store cleanliness standards are maintained
• Assist in the operation of any special sales events (“tent sales”)
• Assist store manager in operating within budget guidelines
• Assist store manager in hiring, training, coaching, leading and maintaining a high-quality staff
• Assist store manager in administering company policies and procedures, including cash handling, safety and loss prevention
• Prepare, distribute and maintain company-required documentation
• Demonstrate the desire to succeed and grow within the company
• Open and close store as may be required in absence of manager
• Other duties as may be assigned

Education and Experience:

• Experience in retail sales
• Prior supervisory experience
• Must be able to demonstrate display setup and merchandising experience
• Minimum of two years’ experience in the snowsport industry
• High school diploma or equivalent
• Must be self-motivated, detail oriented and have the ability to multi-task
• Experienced with POS systems preferred
• English fluency, written and verbal
• Excellent verbal and written communications skills
• Must be able to stand for extended periods of time and regularly lift 25 pounds

The Perks and Benefits:

• Free Ski Pass
• Incentive/Commission available
• Daily ski breaks dependent upon location
• Employee Discounts (ski, retail, outdoor industry and much more!!)
• 401(k) Retirement Savings Plan with Company Match when eligibility requirements met
• Sick Pay based on hours worked

Budgeted wage starts at: $22-$26. Actual pay will be adjusted based on experience.

Anticipated start date: November 1st, 2022

**Create Your Experience of a Lifetime!**

Come work and play in the mountains! Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

**Job Benefits**

+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

+ MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities

+ 401(k) Retirement Plan

+ Employee Assistance Program

+ Excellent training and professional development

+ Referral Program

Seasonal Full Time roles are eligible for the above, plus:

+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

+ Free ski passes for dependents

+ Critical Illness and Accident plans

**Job Summary**

The Rentals Supervisor is responsible for supplying our guests with our premier rental equipment and promoting world-class guest service through each rental/retail transaction. They will be part of a cohesive team with pride, productivity, and professionalism. They will model and adhere to policies and guidelines and will work to maintain the operational and merchandising standards of the company.

**Job Specifications**

+ Starting Wage: $22 / hour

+ Shift & Schedule Availability: Full Time

+ Skill Level: _Advanced_

**Job Responsibilities**

+ Execute daily operations by opening and/or closing retail/rental outlets, including filling front-line employee positions as necessary, especially during non-peak periods.

+ Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale.

+ Act as a mentor who can train and lead the rental technician team.

+ Demonstrate the ability to communicate professionally to staff and guests. Respond and engage with customer suggestions, complaints, and recognition.

+ Promote product in line with customer's expressed needs.

+ Ensure pricing is accurate and current, including any and all promotions.

+ Fit boots, skis, snowboards, helmets and/or poles to each guest.

+ Adhere to all policies, rules, and regulations of Vail Resorts.

+ Create and maintain a productive and safe work environment, including implementing and retaining all company mandated safety-related training and assessments.

+ Ensure all retail/rental locations are clean, have updated materials, and present a professional appearance to our guests, staff, and purveyors.

+ Manage administrative needs for the retail/rental employees.

+ Develop, adhere to, and role model the company's mission, vision, and values.

+ Other duties as assigned.

**Job Requirements**

+ Retail sales and customer service, outdoor sporting goods experience - _Preferred._

+ At least 1 year of supervisory experience in a customer service environment - _Preferred._

+ High school degree or equivalent.

+ Must be at least 18 years old - _Required._

+ Professionalism and strong guest service skills, attention to detail and timeliness.

+ Flexible schedule required during peak times throughout the year. Must be willing to work evenings, holidays and weekends - _Required._

+ Previous snow sports rental experience - _Preferred._

+ Commitment to providing excellent customer service.

+ Basic computer skills with the ability to learn the register

+ High level of interpersonal skills to ensure: teamwork, high level guest contact, and commitment to guest service.

+ Must demonstrate ability to receive and give direction and act upon it.

+ Must be mechanically inclined with the ability to use hand tools and power tools on a daily basis.

+ Willing to become certified by ski binding manufacturers.

+ Ability to communicate effectively with co-workers and guests in English.

+ Ability to comprehend and apply specific company designed methods and protocol.

+ Friendly, personable, and comfortable working with people.

The budgeted range starts at $22. Actual pay will be adjusted based on experience.

_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._