Auto Rental Supervisor

Top Auto Rental Supervisor Skills

Below we've compiled a list of the most important skills for an Auto Rental Supervisor. We ranked the top skills based on the percentage of Auto Rental Supervisor resumes they appeared on. For example, 22.7% of Auto Rental Supervisor resumes contained Customer Service as a skill. Let's find out what skills an Auto Rental Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Auto Rental Supervisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Auto Rental Supervisor jobs:
  • Supervised a department of 8 customer service representatives, while maintaining a demonstrated ability to easily transcend to sensitive customer issues.
  • Maximized positive customer experience and resolved customer service complaints.
  • Increased customer service surveys while maintaining low severity.
  • Provide timely feedback and updates in claims handling, ensure the team meets their KPI expectations and customer service goals.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Communicated with policyholders and claimants to resolve escalated problems, and ensured a high level of customer service.
  • Provided friendly, prompt, and efficient customer service with a high level of accuracy.
  • Set up and worked for customer service repair shops in the Kansas City Metro area.
  • Handle guest rental issues as they arise while maintaining excellent customer service.
  • Provide excellent customer service to customers, vendors and associates.
  • Managed and trained staff to provide outstanding customer service.
  • Reviewed and resolved customer service issues.
  • Worked with internal departments and the customer to ensure each claim was resolved effectively and efficiently achieving superior customer service.
  • Order stock, and supervise employees.Skills UsedGood customer service.
  • Pumped fuel for boats and personal watercraft vehicles Managed rentals for boats and personal watercraft vehicles Retail and customer service experience

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2. Rental Supervisor

high Demand

3. Rental Equipment

high Demand
Here's how Rental Equipment is used in Auto Rental Supervisor jobs:
  • Work with tent crew and warehouse support in unloading and returning rental equipment to inventory.
  • Maintain, rent and receive returned rental equipment.

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4. Oversaw

high Demand
Here's how Oversaw is used in Auto Rental Supervisor jobs:
  • Developed and oversaw the first Rental Desk.

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5. Daily Operations

high Demand
Here's how Daily Operations is used in Auto Rental Supervisor jobs:
  • Supervised daily operations of an assigned claim team and provided technical direction.
  • Supervised the daily operations of the rental department.
  • Managed daily operations of the Rental Dept of largest Apple Reseller in the country.

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6. Customer Complaints

high Demand
Here's how Customer Complaints is used in Auto Rental Supervisor jobs:
  • Handled customer complaints or concerns, counseled clients on terms and conditions of rental, processed payments and refunds.
  • Diagnose the customer complaints and instruction to the work shop and estimate given to the customer.
  • Booked and managed arrivals and departures Took care of customer complaints and resolved customer issues.
  • Work with the billing department and resolve customer complaints.
  • Resolved customer complaints in a timely manner.

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7. Phone Calls

high Demand
Here's how Phone Calls is used in Auto Rental Supervisor jobs:
  • Screened visitors and phone calls using judgment.

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8. Monthly File Reviews

high Demand
Here's how Monthly File Reviews is used in Auto Rental Supervisor jobs:
  • Completed monthly file reviews and phone observations.

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9. Property Damage

high Demand
Here's how Property Damage is used in Auto Rental Supervisor jobs:
  • Manage a team of people handling every auto, motorcycle, and property damage claim that comes through San Francisco.

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10. Rental Department

high Demand
Here's how Rental Department is used in Auto Rental Supervisor jobs:
  • Communicate to upper management the needs of the rental department.
  • Reorganized the workflow of the rental department to better suite clients and staff.
  • Managed rental associates Responsible for ordering and auditing products for the rental department Prepared reports on profits and losses

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11. Auto Repair

high Demand
Here's how Auto Repair is used in Auto Rental Supervisor jobs:
  • Oversee a team of auto appraisers, whom write auto repair estimates to indemnify our clients.
  • Team Manager- 6 adjusters, Program Administrator- GEICO Auto Repair Xpress program.

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12. Rental Fleet

high Demand
Here's how Rental Fleet is used in Auto Rental Supervisor jobs:
  • Keep staff up-to-date with additions to the rental fleet and provide training if applicable.

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13. Rental Transactions

high Demand

14. Auto Physical Damage

average Demand

15. Heavy Equipment

average Demand
Here's how Heavy Equipment is used in Auto Rental Supervisor jobs:
  • Scheduled shop and field repairs of heavy equipment to ensure limited downtime and increase customer satisfaction.

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16. Liability Investigations

average Demand

17. Setup

average Demand

18. Rental Agents

average Demand
Here's how Rental Agents is used in Auto Rental Supervisor jobs:
  • Trained and assigned jobs for the rental agents.

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19. Action Plans

average Demand
Here's how Action Plans is used in Auto Rental Supervisor jobs:
  • Evaluated performance of assigned personnel and recommended action plans, promotions and salary adjustments.
  • Documented training and coaching through coaching plans, performance improvement plans and corrective action plans.

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20. Rental Contracts

average Demand
Here's how Rental Contracts is used in Auto Rental Supervisor jobs:
  • Negotiated rental contracts and purchased inventory.
  • Reviewed rental contracts and building rules with guests prior to rentals.

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21. AAA

average Demand
Here's how AAA is used in Auto Rental Supervisor jobs:
  • Purchased the first AAA NCNU Club Owned full sized Medium Tow Truck,reaching the ROI in 18 months.

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22. Service Levels

average Demand

23. Oil Changes

average Demand

24. Special Events

average Demand
Here's how Special Events is used in Auto Rental Supervisor jobs:
  • Coordinated special events, and joint community programs that insured effective use of facilities and other resources.

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25. Body Shops

average Demand
Here's how Body Shops is used in Auto Rental Supervisor jobs:
  • Supervised staff appraisers, independent appraisers and preferred body shops.
  • Implemented and maintained the CARE program of direct repair body shops in California.
  • Coach team members on negotiating with body shops and reviewing auto estimates.

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26. Insurance Companies

average Demand
Here's how Insurance Companies is used in Auto Rental Supervisor jobs:
  • Contacted Insurance companies for re-inspections when applicable.

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27. Claims Staff Members

low Demand

28. Estimate Accuracy

low Demand

29. Staff Members

low Demand
Here's how Staff Members is used in Auto Rental Supervisor jobs:
  • Trained claims staff members on proper handling and evaluation of physical damage claims.

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30. Performance Reviews

low Demand

31. Data Entry

low Demand
Here's how Data Entry is used in Auto Rental Supervisor jobs:
  • Clean, File, Data Entry, Responsible with Handling Money.

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32. Boat Rentals

low Demand
Here's how Boat Rentals is used in Auto Rental Supervisor jobs:
  • Supervised all daily activities on Boat Rentals Marina.

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33. Company Standards

low Demand
Here's how Company Standards is used in Auto Rental Supervisor jobs:
  • Trained and educated the workforce, of up to 300 employees, regarding proper work completion and adherence to company standards.
  • Conducted quarterly personal and commercial lines audits of One Beacon claims offices for adherence to company standards.

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34. Policy Implementation

low Demand

35. Short-Term Objectives

low Demand

36. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Auto Rental Supervisor jobs:
  • Monitor results to ensure compliance with company procedures and attainment of departmental goals.

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37. Manage Schedules

low Demand

38. Strategic Plan

low Demand

39. Business Development

low Demand

40. Overall Profitability

low Demand

41. Insurance Complaints

low Demand
Here's how Insurance Complaints is used in Auto Rental Supervisor jobs:
  • Handled Kansas and Missouri department insurance complaints.
  • Claim dispute resolution which includes customer calls, Presidential and Department of Insurance complaints.
  • Reviewed and responded to Virginia Department of Insurance complaints.

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42. Career Development

low Demand

43. Quality Standards

low Demand
Here's how Quality Standards is used in Auto Rental Supervisor jobs:
  • Maintain Allan Vigil Ford quality standards

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44. Inventory Control

low Demand
Here's how Inventory Control is used in Auto Rental Supervisor jobs:
  • Inventory control for over two thousand products and maintaining all products in show ready condition.

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20 Most Common Skill for an Auto Rental Supervisor

Customer Service30.6%
Rental Supervisor11.8%
Rental Equipment5.2%
Oversaw4.8%
Daily Operations4.4%
Customer Complaints4.4%
Phone Calls3.9%
Monthly File Reviews3.5%

Typical Skill-Sets Required For An Auto Rental Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
22.7%
22.7%
2
2
Rental Supervisor
Rental Supervisor
8.8%
8.8%
3
3
Rental Equipment
Rental Equipment
3.9%
3.9%
4
4
Oversaw
Oversaw
3.6%
3.6%
5
5
Daily Operations
Daily Operations
3.2%
3.2%
6
6
Customer Complaints
Customer Complaints
3.2%
3.2%
7
7
Phone Calls
Phone Calls
2.9%
2.9%
8
8
Monthly File Reviews
Monthly File Reviews
2.6%
2.6%
9
9
Property Damage
Property Damage
2.6%
2.6%
10
10
Rental Department
Rental Department
2.3%
2.3%
11
11
Auto Repair
Auto Repair
2.3%
2.3%
12
12
Rental Fleet
Rental Fleet
1.9%
1.9%
13
13
Rental Transactions
Rental Transactions
1.9%
1.9%
14
14
Auto Physical Damage
Auto Physical Damage
1.9%
1.9%
15
15
Heavy Equipment
Heavy Equipment
1.9%
1.9%
16
16
Liability Investigations
Liability Investigations
1.9%
1.9%
17
17
Setup
Setup
1.6%
1.6%
18
18
Rental Agents
Rental Agents
1.6%
1.6%
19
19
Action Plans
Action Plans
1.6%
1.6%
20
20
Rental Contracts
Rental Contracts
1.6%
1.6%
21
21
AAA
AAA
1.3%
1.3%
22
22
Service Levels
Service Levels
1.3%
1.3%
23
23
Oil Changes
Oil Changes
1.3%
1.3%
24
24
Special Events
Special Events
1.3%
1.3%
25
25
Body Shops
Body Shops
1.3%
1.3%
26
26
Insurance Companies
Insurance Companies
1.3%
1.3%
27
27
Claims Staff Members
Claims Staff Members
1.3%
1.3%
28
28
Estimate Accuracy
Estimate Accuracy
1%
1%
29
29
Staff Members
Staff Members
1%
1%
30
30
Performance Reviews
Performance Reviews
1%
1%
31
31
Data Entry
Data Entry
1%
1%
32
32
Boat Rentals
Boat Rentals
1%
1%
33
33
Company Standards
Company Standards
1%
1%
34
34
Policy Implementation
Policy Implementation
1%
1%
35
35
Short-Term Objectives
Short-Term Objectives
1%
1%
36
36
Ensure Compliance
Ensure Compliance
1%
1%
37
37
Manage Schedules
Manage Schedules
1%
1%
38
38
Strategic Plan
Strategic Plan
1%
1%
39
39
Business Development
Business Development
1%
1%
40
40
Overall Profitability
Overall Profitability
1%
1%
41
41
Insurance Complaints
Insurance Complaints
1%
1%
42
42
Career Development
Career Development
1%
1%
43
43
Quality Standards
Quality Standards
1%
1%
44
44
Inventory Control
Inventory Control
1%
1%

6,687 Auto Rental Supervisor Jobs

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