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Auto sales consultant skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Derrek Schartz

Below we've compiled a list of the most critical auto sales consultant skills. We ranked the top skills for auto sales consultants based on the percentage of resumes they appeared on. For example, 41.4% of auto sales consultant resumes contained customer service as a skill. Continue reading to find out what skills an auto sales consultant needs to be successful in the workplace.

15 auto sales consultant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how auto sales consultants use customer service:

Provide outstanding customer service and afford automotive expertise to all customers toward the purchase of automobiles.
Provided excellent customer service, following up with customers post-purchase to ensure complete satisfaction.

2. Sales Process

Here's how auto sales consultants use sales process:

Complete all applicable sales process from data entry to delivery of vehicle.
Demonstrate vehicles to customers and walk them through the sales process

3. Repeat Business

Repeat business refers to customers who repeatedly keep coming back to do business with one specific company. Some ways to receive repeat business involve offering personalised customer service, starting a loyalty program, giving out coupons, and offering freebies. These customers are considered loyal brand ambassadors who are responsible for creating good word of mouth for the business.

Here's how auto sales consultants use repeat business:

Build a relationship for repeat business, sales contracts, Internet sales and on line enrollments.
Prospected and sourced new and repeat business utilizing various methods and databases.

4. Test Drive

Here's how auto sales consultants use test drive:

Demonstrated vehicles by explaining their characteristics, capabilities, features, explained warranties and services and showcased vehicles through test drives.
Demonstrated automobiles by explaining characteristics, capabilities, and features; taking test drives; explaining warranties and services.

5. Honda

Here's how auto sales consultants use honda:

Demonstrate new Honda and used vehicles to prospective customers Negotiate sales terms with customers Deliver vehicles to customers
Collaborate with American Honda Motor Company Dealer Zone Manager on assessing market area consulting needs and developing market area action plans.

6. Customer Satisfaction

Here's how auto sales consultants use customer satisfaction:

Conducted customer satisfaction surveys over the telephone and referred customer complaints to the appropriate department.
Create a great delivery experience to ensure customer satisfaction.

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7. Chevrolet

Here's how auto sales consultants use chevrolet:

Received several Chevrolet Purchase and Delivery Satisfaction Survey from customers.
Certified Chevrolet product specialist and expert at negotiations.

8. Toyota

Here's how auto sales consultants use toyota:

Prepared vehicle for delivery, reviewed owner's manual and features of vehicle with customer, all within Toyota Signature guidelines.
Team member of one of the largest Toyota Dealerships in the Southeast.

9. Referral Business

Here's how auto sales consultants use referral business:

Utilized our current system to maintain relationships and get new referral business.
Maintained a prospect development system, including owner follow-up, which encouraged repeat and referral business and contributed to customer satisfaction.

10. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how auto sales consultants use product knowledge:

Maintained extensive product knowledge base to keep manufacturer certifications current and to maximize commissions.
Received product knowledge certification for 11 vehicles and multiple brands in order to educate potential buyers on current features and options.

11. BMW

Here's how auto sales consultants use bmw:

Contracted to audit Tier-1 BMW facilities, including: review of processes, training requirements, budgets, and equipment purchases.
Assigned multiple regional markets in a national process improvement project for the BMW Dealer Performance in Sale project.

12. Automobile Sales

Here's how auto sales consultants use automobile sales:

Averaged between 10-15 sales per month with no previous automobile sales experience.
Automobile sales person for large Colorado auto dealer.

13. Car Sales

Car Sales require in-depth knowledge and understanding of the automotive market and its prices. Additional information for car sales includes each car's types, prices, and features that the dealership provides. Marketing and selling skills go hand in hand with car sales.

Here's how auto sales consultants use car sales:

Top 20% in Region for new car sales last 90 days.
Worked in used car sales and twice lead the agency in monthly saes.

14. Hyundai

Here's how auto sales consultants use hyundai:

Focus on aiding in the reestablishment of Hyundai as a national brand flowing into luxury vehicles.
Recruited to increase Hyundai and Subaru sales.

15. Nissan

Here's how auto sales consultants use nissan:

Performed vehicle demonstrations at various Nissan sponsored events in addition to participating in various auto shows.
Passed all coursework and accreditation for full certification as a Nissan sales professional.

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What skills help Auto Sales Consultants find jobs?

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Derrek Schartz

Senior Lecturer, Website

To maximize your total income in sales one must always be learning and growing. Improving their knowledge, skills, and abilities particularly in light of the disruptions beginng to occur, such as AI, digitization, and others.

Do you want to know more?

List of auto sales consultant skills to add to your resume

The most important skills for an auto sales consultant resume and required skills for an auto sales consultant to have include:

Customer Service
Sales Process
Repeat Business
Test Drive
Honda
Customer Satisfaction
Chevrolet
Toyota
Referral Business
Product Knowledge
BMW
Automobile Sales
Car Sales

Hyundai
Nissan
Building Relationships
Chrysler
Jeep
Building Rapport
Outbound Calls
Gross Profit
Mazda
Optional Equipment
Competitive Models
KIA
Customer Relations

CSI
Sales Lot
Lead Management
Professional Publications
Sales Campaigns
Sales Floor
Sales Contracts
Payment Options
Credit Reports
Car Lot
Credit Applications

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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