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Become An Auto Service Advisor

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Working As An Auto Service Advisor

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does An Auto Service Advisor Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become An Auto Service Advisor

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Auto Service Advisor Demographics

Gender

Male

75.2%

Female

24.8%
Ethnicity

White

59.9%

Hispanic or Latino

19.8%

Black or African American

9.2%

Asian

8.2%

Unknown

3.0%
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Foreign Languages Spoken

French

50.0%

Spanish

50.0%

Auto Service Advisor Education

Schools

Universal Technical Institute

9.1%

Jacksonville State University

9.1%

Missouri State University

4.5%

Fremont Adult & Continuing Education

4.5%

Hudson Valley Community College

4.5%

Virginia Western Community College

4.5%

Nashua Community College

4.5%

Texas Southern University

4.5%

Front Range Community College

4.5%

Skyline College

4.5%

Davidson County Community College

4.5%

Hocking College

4.5%

College of Lake County

4.5%

Illinois Central College

4.5%

Kalamazoo Valley Community College

4.5%

North Dakota State University -

4.5%

California Lutheran University

4.5%

Bergen Community College

4.5%

Tidewater Community College

4.5%

Ashford University

4.5%
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Majors

Business

17.8%

Automotive Technology

17.8%

General Studies

8.9%

Accounting

6.7%

Medical Technician

4.4%

Culinary Arts

4.4%

Occupational Safety And Health

4.4%

Marketing

4.4%

Real Estate

4.4%

Criminal Justice

4.4%

International Business

2.2%

Psychology

2.2%

Mechanical Engineering Technology

2.2%

General Education, Specific Areas

2.2%

Forestry

2.2%

Health Education

2.2%

Audiovisual Communications Technologies

2.2%

Biology

2.2%

Mechanical Engineering

2.2%

Electrical Engineering Technology

2.2%
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Degrees

Other

36.9%

Bachelors

26.2%

Associate

21.5%

Certificate

7.7%

License

3.1%

Diploma

3.1%

Masters

1.5%
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How Would You Rate The Salary Of an Auto Service Advisor?

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Top Skills for An Auto Service Advisor

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  1. Vehicle Maintenance Records
  2. Customer Service
  3. -Prepare Auto Technician
You can check out examples of real life uses of top skills on resumes here:
  • Maintain excellent customer service and professional relationships with both customers and colleagues.
  • Scheduled appointments, called customer with estimate, ordered parts for repair/s on vehicles and inventory, billed out repair orders.
  • Performed customer follow-up contact to ensure customer satisfaction.
  • Managed customer files, contacted each customer daily, and checked for progress on each vehicle twice a day.
  • Dedicated to continuously improving sales abilities and product knowledge.

How Would You Rate Working As an Auto Service Advisor?

Are you working as an Auto Service Advisor? Help us rate Auto Service Advisor as a Career.

Top Auto Service Advisor Employers

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Jobs From Top Auto Service Advisor Employers

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