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Become An Auto Service Advisor

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Working As An Auto Service Advisor

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

Example Of What An Auto Service Advisor does

  • Prepared summaries of vehicle issues for auto technicians.
  • Resolved customer complaints and minor customer service issues.
  • Helped inspect cars & do oil changes.
  • Completed Honda Service Advisor and Warranty Training in Morristown, NJ and AT&T Customer Service Training
  • Diagnosed automotive problems and repaired all makes of automobiles.
  • Obtain customer's approval of estimates; obtaining and providing contact telephone numbers.
  • Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Started as a salesman for Tim's Subaru and then moved to Tim's Toyota as a salesman.
  • Service the engine including rebuilding motors, inspecting and diagnosing problems, writing estimates, customer service and service advising.
  • Perform maintenance & alignments on customer vehicles.
  • Worked to ensure customer satisfaction and handled customer issues.
  • Conduct inspections; taking test drives; checking vehicle maintenance records.
  • Maintain customer rapport by explaining estimates and expected return of vehicle.

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How To Become An Auto Service Advisor

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Auto Service Advisor jobs

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Top Skills for An Auto Service Advisor

VehicleMaintenanceRecordsRepairOrdersAutomotiveProblemsCustomerSatisfaction-PrepareAutoTechnicianVehicleIssuesCustomerRapportComputerSystemOilChangesCustomerVehiclesApprovalSignaturesJobKnowledgeContactTelephoneNumbersCustomerComplaintsAssessCustomerServiceDataEntryNarrowScopeHondaFinalTicketToyota

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Top Auto Service Advisor Skills

  1. Vehicle Maintenance Records
  2. Repair Orders
  3. Automotive Problems
You can check out examples of real life uses of top skills on resumes here:
  • Conduct inspections; taking test drives; checking vehicle maintenance records.
  • Diagnosed automotive problems and repaired all makes of automobiles.
  • Established a firm foundation in the tire industry with dedication to customer satisfaction.
  • Prepared summaries of vehicle issues for auto technicians.
  • Maintain customer rapport by explaining estimates and expected return of vehicle.

Top Auto Service Advisor Employers

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