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Auto service advisor skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical auto service advisor skills. We ranked the top skills for auto service advisors based on the percentage of resumes they appeared on. For example, 70.8% of auto service advisor resumes contained repair orders as a skill. Continue reading to find out what skills an auto service advisor needs to be successful in the workplace.

15 auto service advisor skills for your resume and career

1. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how auto service advisors use repair orders:

Scheduled appointments, called customer with estimate, ordered parts for repair/s on vehicles and inventory, billed out repair orders.
Received vehicle information and wrote repair orders, recommended services.

2. Service Appointments

Here's how auto service advisors use service appointments:

Scheduled service appointments and recorded vehicle history and information.
Answered phone calls, set up service appointments, and helped answer customers questions regarding car care.

3. CSI

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Here's how auto service advisors use csi:

Gathered and interpreted customer information for repair order preparation; high CSI and retention
Maintained an unparalleled service experience as determined by CSI results.

4. Repair Process

Repair process refers to the process of repairing refurbished, obsolete, and damaged equipment. Though the term is commonly associated with the automotive industry, it also applies to various other industries.

Here's how auto service advisors use repair process:

Reviewed estimates and the repair process with the customers and prepared electronic notes for files.
Ordered parts needed and monitored the production of the repair process

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how auto service advisors use customer service:

Communicate accurately with customer service manager/technicians to establish time commitments with company standards and exceed customer requirements.
Provided exceptional customer service to all clients insuring quality work within estimated cost.

6. Toyota

Here's how auto service advisors use toyota:

Started as a salesman for Tim's Subaru and then moved to Tim's Toyota as a salesman.
Recommended required service and repairs, educated customers on basic maintenance requirements for their Toyota product.

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7. Customer Vehicles

A customer vehicle is a medium used to convey the message to a targeted audience. They are specific networks within a medium that you use to communicate your message.

Here's how auto service advisors use customer vehicles:

Perform maintenance & alignments on customer vehicles.
Define, distribute and document work flow while providing recommendations for economical repair of customer vehicles.

8. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how auto service advisors use product knowledge:

Used expert level product knowledge to win clients over.
Develop and deliver customized on-site training to all dealership personnel tailored to increase product knowledge, and employee efficiency and productivity.

9. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how auto service advisors use scheduling appointments:

Worked independently while maintaining synergy with main service department by researching and recommending more extensive services and scheduling appointments.
Job required scheduling appointments, customized training collateral, and close coordination with the installation department.

10. ADP

Automatic Data Processing, Inc. (ADP) is a US provider of human resource management software and services. A personnel management system with which daily human resources processes are manageable and easily accessible. It fusion human resources as a discipline and its basic HR activities, and processes with the mastery of information technologies.

Here's how auto service advisors use adp:

Serviced customers with vehicle maintenance and recommended repairs Utilized ADP for repair quotes and customer billing
Navigated dealerships ADP software, and provided data entry explanations to both customer and manufacturer.

11. Service Orders

Here's how auto service advisors use service orders:

Greet customers, write service orders and sold services, order parts, delegate work to techs.
Distribute service orders to technicians fairly and according to skill level

12. Chrysler

Here's how auto service advisors use chrysler:

Provided community outreach to various civic organizations to promote University Chrysler, Plymouth, Dodge.
Contacted customers like Ford Motor Corporation and Chrysler Corporation to receive authorization for repairs to be completed.

13. Mazda

Here's how auto service advisors use mazda:

Started as a certified Mazda technician performing routine maintenance services and repairs.

14. Automotive Problems

Here's how auto service advisors use automotive problems:

Gather information regarding automotive problems and services by listening to customer's description of symptoms.
Communicated with customers to explain automotive problems and discussed costs of various repair procedures.

15. Customer Complaints

Here's how auto service advisors use customer complaints:

Handled customer complaints while insuring high customer satisfaction rate; reviewed and verified insurance policies to determine proper insurance coverage.
Investigated and resolved customer complaints, scheduled and coordinated appointments with technicians, trained new employees

5 Auto Service Advisor resume examples

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What skills help Auto Service Advisors find jobs?

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List of auto service advisor skills to add to your resume

The most important skills for an auto service advisor resume and required skills for an auto service advisor to have include:

Repair Orders
Service Appointments
CSI
Repair Process
Customer Service
Toyota
Customer Vehicles
Product Knowledge

Scheduling Appointments
ADP
Service Orders
Chrysler
Mazda
Automotive Problems
Customer Complaints
Approval Signatures

Honda
Customer Satisfaction
Telephone Numbers
Vehicle Issues
Oil Changes
Service Contract Coverage
Routine Maintenance
Auto Repair

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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