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Become An Auto Service Instructor

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Working As An Auto Service Instructor

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

Example Of What An Auto Service Instructor does

  • Certified instructor for: cargo, baggage, beginning, intermediate and advanced customer service classes.
  • Assist customers and employees with special projects and technical issues.
  • Plan and prepare activities for lessons.
  • Organized and trained front desk and new staff .
  • Created training materials to ensure a positive and stronger learning experience for new employees.
  • Cashier, Customer Service, Class Instructor.
  • Mentor new instructors on applications and training techniques.
  • Facilitate and develop supervisor and frontline refresher training on billing, sales, repair and product knowledge.
  • Follow up with department managers on employee performance after training sessions.
  • Developed and maintained lesson plans, course materials, written tests, appraisals, study guides, and course critiques.

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How To Become An Auto Service Instructor

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Auto Service Instructor jobs

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Auto Service Instructor Demographics

Gender

  • Female

    51.3%
  • Male

    46.2%
  • Unknown

    2.5%

Ethnicity

  • White

    78.7%
  • Hispanic or Latino

    10.5%
  • Asian

    7.3%
  • Unknown

    3.1%
  • Black or African American

    0.3%
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Languages Spoken

  • Spanish

    50.0%
  • Japanese

    10.0%
  • French

    10.0%
  • Armenian

    10.0%
  • Arabic

    10.0%
  • Italian

    10.0%
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Auto Service Instructor

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Auto Service Instructor Education

Auto Service Instructor

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Top Skills for An Auto Service Instructor

OutstandingCustomerServiceCustomerServiceClassesActivitiesFrontDeskLessonPlansProductKnowledgeTrainingMaterialsAdditionalMaterialsTCargoSideTrainingRecordsOrganizationalSkillsCheckBaggageFireServiceTSABlvdBackupCourseMaterialsEmergencyOsha

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Top Auto Service Instructor Skills

  1. Outstanding Customer Service
  2. Customer Service Classes
  3. Activities
You can check out examples of real life uses of top skills on resumes here:
  • Certified instructor for: cargo, baggage, beginning, intermediate and advanced customer service classes.
  • Assist in college preparatory activities.
  • Organized and trained front desk and new staff .
  • Facilitate and develop supervisor and frontline refresher training on billing, sales, repair and product knowledge.
  • Created training materials to ensure a positive and stronger learning experience for new employees.

Top Auto Service Instructor Employers

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