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Auto service writer skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical auto service writer skills. We ranked the top skills for auto service writers based on the percentage of resumes they appeared on. For example, 26.0% of auto service writer resumes contained customer vehicles as a skill. Continue reading to find out what skills an auto service writer needs to be successful in the workplace.

15 auto service writer skills for your resume and career

1. Customer Vehicles

A customer vehicle is a medium used to convey the message to a targeted audience. They are specific networks within a medium that you use to communicate your message.

Here's how auto service writers use customer vehicles:

Repair work on customer vehicles, writing repair orders, ordering parts as needed.
Performed & assisted in diagnosing new as well as returning customer vehicles.

2. Parts Inventory

Here's how auto service writers use parts inventory:

Maintained daily parts inventory and work schedule.
Reorganized dealer parts inventory and improved parts retrieval.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how auto service writers use customer service:

Performed managerial tasks including customer service complaints, warranty issues, maintaining records and action plans, and overall customer satisfaction.
Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices.

4. Customer Relations

Here's how auto service writers use customer relations:

Develop and maintain positive customer relations while coordinating various functions within the company to ensure requests and questions were handled appropriately.
Ensured seamless operations from an administrative capacity, including accurate records management, cash reconciliation, appointment schedules and customer relations.

5. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how auto service writers use repair orders:

Schedule service appointments, write repair orders, confirm work is done on time and completed on schedule.
Prepared repair orders for the on-site service technicians & assigned cars to detail technicians.

6. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how auto service writers use credit card:

Provide credit card customers with accurate account information.
Investigated and resolved credit card fraud complaints

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7. Customer Complaints

Here's how auto service writers use customer complaints:

Handled customer complaints, estimates and authorizations for repairs.
Followed up with customers to conduct post-repair follow-up and resolve customer complaints in a high-energy, fast-paced environment.

8. Oil Changes

An Oil Change refers to the process related to automotive vehicles, such as automobiles and busses, in which the oil from the engine is replaced. The oil change consists of emptying the engine of oil into a pan, replacing the filter which goes onto the entrance, and adding fresh oil.

Here's how auto service writers use oil changes:

Create service orders for automobiles for oil changes, tires and batteries.
Oil changes and mounting and balancing tires.

9. Routine Maintenance

Here's how auto service writers use routine maintenance:

Advise customers about necessary service for routine maintenance, greeting customers, scheduling service appointments and receiving vehicle information.
Provided excellence in taking initiative by preparing service estimates, selling routine maintenance and repair services.

10. Service Orders

Here's how auto service writers use service orders:

Processed service orders using different computerized processes and applications within the AT&T mechanized order retrieval and distribution systems.
Handled large volumes of billing responsibilities and computer specialized universal service order codes.

11. Vehicle Repairs

Here's how auto service writers use vehicle repairs:

Perform automotive diagnostics as well as vehicle repairs.
Provided customers with vehicle repair recommendations, explaining benefits of recommendations and making sales or scheduled appointments to have repairs performed.

12. Front End

Here's how auto service writers use front end:

Performed vehicle maintenance, brake service, engine repair, front end steering and suspension.
Specialized in front end alignments, shocks, struts, brakes, tire mounting and balancing

13. Automotive Problems

Here's how auto service writers use automotive problems:

Helped customers with automotive problems.
Understand technical automotive terms in order to explain automotive problems to customers.

14. ASE

ASE, short for National Institute for Automotive Service Excellence, is an independent non-profit organization founded in 1972 to improve the quality of automotive service and repairs through voluntary testing and certification of automotive mechanics, technicians, and service parts specialists. Its ultimate mission is to improve vehicle maintenance and repair. This is accomplished by ensuring that automotive repair specialists are appropriately trained before, and throughout their careers.

Here's how auto service writers use ase:

Certified ASE C1, ordering and receiving parts, inspecting received inventory for quality parts, stocking and organizing.
Trialed the NIASE (ASE) Certified Technician program at its inception and performed preliminary examinations for program development.

15. Inventory Control

Here's how auto service writers use inventory control:

Inventory Control consisted of working with Manager every month, insuring all stock records match actual stock on hand.
Inventory control management using Computer management software.

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List of auto service writer skills to add to your resume

The most important skills for an auto service writer resume and required skills for an auto service writer to have include:

Customer Vehicles
Parts Inventory
Customer Service
Customer Relations
Repair Orders
Credit Card

Customer Complaints
Oil Changes
Routine Maintenance
Service Orders
Vehicle Repairs
Front End

Automotive Problems
ASE
Inventory Control
Vehicle Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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