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The differences between automation specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an automation specialist and a technical support specialist. Additionally, an automation specialist has an average salary of $77,750, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for an automation specialist include digital marketing, email marketing and java. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Automation Specialist | Technical Support Specialist | |
| Yearly salary | $77,750 | $48,667 |
| Hourly rate | $37.38 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 64,079 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An automation specialist is in charge of designing and developing new systems to optimize business operations. Their responsibilities typically revolve around performing research and analysis to determine the strengths and weaknesses of existing systems, coordinating with different departments to learn their operational needs, and improving software and hardware. They may also install and repair various equipment, troubleshoot, and conduct regular maintenance checks to ensure efficiency and smooth workflow. Furthermore, as an automation specialist, it is essential to provide technical support to employees, all while implementing the company's policies and regulations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Automation specialists and technical support specialists have different pay scales, as shown below.
| Automation Specialist | Technical Support Specialist | |
| Average salary | $77,750 | $48,667 |
| Salary range | Between $57,000 And $104,000 | Between $30,000 And $76,000 |
| Highest paying City | Sacramento, CA | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Apple | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between an automation specialist and a technical support specialist in terms of educational background:
| Automation Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Most common major | Electrical Engineering | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between automation specialists' and technical support specialists' demographics:
| Automation Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 76.7% Female, 23.3% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.9% White, 55.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |