Automation specialist job description

We are seeking an experienced Marketing Automation Specialist to join our Marketing Automation team within Revenue Operations. We're looking for a highly motivated and intelligent individual who can make an immediate positive impact. Your mission is to design, build, measure, and improve the effectiveness of our marketing automation using Marketo. In this role, you can have a significant impact in an already rapidly growing company. You will work closely with marketing, sales, and executive management teams.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
This role reports to our Manager, Marketing Automation based in the US.

You Will:


Understand and help improve our marketing automation strategy and process. Build and maintain automated marketing campaigns with performance focus. Lead nurturing - iterate to find the best timing and message to move leads down the funnel. A/B test emails and landing pages - plan, build, execute and analyze. Own data hygiene process including deduping, database size management, and cleansing. Build out complex campaigns in a clear and maintainable manner. Analyze what's working and what's not. Drive customer acquisition, retention numbers, and engagement metrics to goal.


You Have:



1 - 2 years of related job experience. Experience with email marketing - Marketo preferred. Bachelor's degree in business or equivalent discipline. Metrics/analysis/results orientation. Proactive approach - ability to work with minimal guidance, set and adjust priorities. Exceptional attention to detail. Strong communication skills. Agility to quickly adjust priorities and shift direction. Achievers mindset - you don't want a job, you want to make a huge impact.



Perks & Benefits:



Fully paid Health & Life insurance for full-time employees and family members Monthly stipend to support your work and productivity 12 days paid Vacation + Flexible Time Away Program 20 weeks fully paid Maternity Leave 12 weeks fully paid Paternity/Adoption Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks including a counseling membership and your own personal Smartsheet account Teleworking options from any registered location in Costa Rica (role specific)



Equal Opportunity Employer:


Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Germany and Costa Rica. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative-join us!

#BI-Remote

#LI-Remote

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Marketing Systems Team to make sure we stay ahead of the competition.
Acquire BPO is currently looking for Marketing Automation Specialist to support us, RingCentral:

The Marketing Automation Specialist is a key role on our Marketing Systems Team, supporting a high-volume demand generation organization and marketing tech stack. The role supports the deployment, management, and reporting of marketing programs within Marketo and Salesforce.

To succeed in this role you must have experience in:
Build and manage campaign workflows and data flows.Prepare and import lists into the Marketing Automation Platform without errors.Build and program webinars in Marketo and RingCentral Webinar.Perform testing of emails, pages, and data as needed and on time.Prepare emails and campaigns as needed and on time.Report on campaign results: Registrations, Attendance, Clicks, Visits.Investigate and make data changes and corrections.Manage personal task list to launch campaigns on time and according to specifications.Assist Marketing Systems & Automation teams and marketers with data analysis, investigations, and system maintenance.

Desired Qualifications:
At least 6 months of experience with Marketo, HubSpot, Eloqua, Pardot, or experience with similar tools such as ExactTarget, ConstantContact, etc.1 to 4 years of professional experience.Understanding of database concepts.Email marketing campaign experience or program development.Excellent communication skills in English.Strong time management and personal management skills.Advanced knowledge of MS Excel including Pivot Tables, formulas, and list management tools.Strong user of MS Office.Learns quickly and asks a lot of questions.B.A. degree in a business or engineering related discipline.
Preferred:
Daily Marketo use for at least 6 months or more.Marketo Certified Expert.Familiar with major database tools such as Hadoop, MongoDB, MySQL, etc.Familiar with MS Visio or Lucidchart, or similar process design tools.Familiar with software development techniques and processes.Bonus points for proven JavaScript, HTML, and CSS skills.Engineering mindset; strong technical background.Related experience in marketing, technology, or marketing/ad agencies.Any experience with CRM tools such as Salesforce.com.Familiar with SFDC Reports.Familiar with Camtasia or similar video editing tools.

Testing
Ability to pass behavioral test.Ability to pass technical assessment exam.

What we offer:

We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Work from home temporarily until further notice Comprehensive HMO package (medical and dental) Personal Time Off LeavesQuarterly Performance BonusEmployee Assistance and Wellness Programs

To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph

By completing your application for this role, you:
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Come Join Our Growing Team!


We are looking for an Automation Specialist in support of our US Labs and Cell Gene Therapy services.

Responsible for designing, developing and implementing automation tools and software solutions within US Lab Services and CGT, acting as a central resource to strengthen services across US sites. Provides technical and strategic input for selection and implementation of automation system to site leadership. Lead for site specific and integrated (across site) automation processes to maximize efficiencies and revenue capacity.


What The Job Entails:

• Understands and conforms to methods, and protocols applicable to assigned tasks.
• Designs and executes experiments with minimal supervision.
• Maintains existing liquid handling workstations through preventative maintenance.
• Prioritize, evaluate, and respond to incoming support requests on designated instruments.
• Act as primary point of contact for all instrument service issues.
• Assists in implementing new scripts/methods through developmental testing.
• Trains new hires in executing scripts/methods.
• Leads preparation and implementation of SOPs, quality systems and new equipment.
• Ensure that all necessary preventative maintenance and calibrations are performed within required schedule.
• Attend vendor external and internal technical training for instrument specific repairs and maintenance.
• Proactively monitor, review and analyze lab and equipment performance, identifies longer-term solutions and/or options.
• Ensure appropriate checking & review of all documents before instrument release, lead development and execution of critical tests.
• Always complies with the Laboratory Safety Policy.
• Always complies with company Standard Operating Procedures unless specifically defined and approved in the study-specific assay validation or sample analysis plan.

Requirements:

• Master of Science in relevant field + at least 5 years relevant experience; OR Bachelor of Science in relevant field + at least 8 years relevant experience.
• Knowledge of automation platforms such as Hamilton and Watson laboratory informatics systems
• Experience working in a bioanalytical laboratory within CRO
• Knowledge GLP and GCP guidelines applicable to electronic systems