Automotive service advisors mediate between mechanics and customers, functioning essentially as a communications aide. They help ensure the correct diagnoses of a vehicle's problems and then translate the inaccessible mechanic language of repairs to vehicle's owners. They also handle schedules and other administrative tasks to ensure customers satisfaction.
As an automotive service advisor, you will work closely with both mechanics and customers. You will provide mechanics with technological updates related to the latest auto models. However, your most important task lies in tending to customers. You will greet them, log their complaints, and explain issues to them. You will prepare service descriptions and repair orders, draw up cost estimates for repair works, and conduct test drives on the vehicles. Your responsibility is to make customers always want to choose your service as opposed to the evergrowing competition.
A GED is enough to get you on track as an advisor, and you can plan to make somwhere between $40,000 and $60,000 a year.
There is more than meets the eye when it comes to being an automotive service advisor. For example, did you know that they make an average of $15.73 an hour? That's $32,713 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many automotive service advisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be an automotive service advisor, we found that a lot of resumes listed 20.2% of automotive service advisors included customer service, while 13.1% of resumes included communication, and 11.4% of resumes included sales goals. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the automotive service advisor job title. But what industry to start with? Most automotive service advisors actually find jobs in the retail and automotive industries.
If you're interested in becoming an automotive service advisor, one of the first things to consider is how much education you need. We've determined that 22.2% of automotive service advisors have a bachelor's degree. In terms of higher education levels, we found that 2.5% of automotive service advisors have master's degrees. Even though some automotive service advisors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an automotive service advisor. When we researched the most common majors for an automotive service advisor, we found that they most commonly earn high school diploma degrees or associate degree degrees. Other degrees that we often see on automotive service advisor resumes include bachelor's degree degrees or diploma degrees.
You may find that experience in other jobs will help you become an automotive service advisor. In fact, many automotive service advisor jobs require experience in a role such as service advisor. Meanwhile, many automotive service advisors also have previous career experience in roles such as automotive technician or service manager.