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Become An Automotive Service Advisor

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Working As An Automotive Service Advisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does An Automotive Service Advisor Do At Express Oil Change

* Serving customers and build a loyal customer base.
* Listen to each customer in order to understand their needs, concerns, problems and develop solutions best for their situation and vehicle Serve as liaison between technicians and customers
* Educate customers on all of the services and products available
* Enter all customer data into the work orders and customer files accurately and completely.
* Communicate regularly with all customers throughout their time at the store to ensure they are made aware of the progress and status of their order
* Maintain a safe, clean, and organized work area

What Does An Automotive Service Advisor Do At 1St. Kia

* Due to the technical nature of this role, experience as a Service Advisor, Service Writer, or Automotive Technician is required Superior customer service skills
* Use active listening to engage and understand the customer's vehicle issues and concerns
* As the first point of contact for service customers, show outstanding customer service
* Create repair order and communicate vehicle needs clearly to technician
* Communicate vehicle diagnoses and maintenance needs to customer
* Advise and sell needed work
* Follow up on vehicles throughout the repair process, keeping customer updated
* Interact with customers, vendors, and technicians in a professional manner at all times
* Call customers to remind them of their upcoming service appointments
* Return calls of customers who are interested in setting up new appointments
* Greet customers in a timely, friendly manner and obtain vehicle information
* Assist Service Advisor in writing up customer's vehicle problems accurately and clearly on repair order
* Professional appearance and work ethic, and great attitude with a high-energy personalityAbility to multi-taskMust be energetic, career minded & have great customer service skills
* Strong automotive knowledge and experience required
* Experience with ADP preferred
* Successful candidate must have a clean background, driving record, & valid Driver's License 3 years of a solid and stable work history in a customer service

What Does An Automotive Service Advisor Do At MZ Auto Group

* Ability to communicate clearly to customers on services performed on their vehicles
* Work with customers to schedule appointments, prepare service estimates, and sell maintenance services
* Coordinate appropriate transportation for customers when vehicle is brought for service
* Communicate with other departments
* Plus more

What Does An Automotive Service Advisor Do At Bryans Road Sunoco

Talking to customersTyping Work OrdersCommunicating customer needs to the mechanicsPreparing EstimatesCalling and advising customersOrdering

What Does An Automotive Service Advisor Do At Experian

* Independently consults onsite to support the use of Velocity, registration, sales, Brand and Dealer Loyalty and related information throughout the organization including, but not limited to; Network Development, Sales Operations, Brand Management, Aftersales, Commercial, Regional office and C
* Level executives.
* Serves as primary onsite point-person for custom reporting, analysis, ad-hoc investigations, automotive data and Velocity training.
* Liaising with OEM partners and agencies

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Automotive Service Advisor jobs

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Top Skills for An Automotive Service Advisor

RepairOrdersServiceDepartmentAddressCustomerServiceIssuesWarrantyClaimsAutomotiveServiceCustomerComplaintsCustomerRapportServiceContractCoverageVehicleMaintenanceRecordsAutomotiveProblemsVehicleRepairsADPApprovalSignaturesScheduleServiceAppointmentsFollow-UpDiscussRepairEstimatesTemporaryTransportationGreetingCustomersAutomotiveRepair

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Top Automotive Service Advisor Skills

  1. Repair Orders
  2. Service Department Address
  3. Customer Service Issues
You can check out examples of real life uses of top skills on resumes here:
  • Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Resolved customer complaints and minor customer service issues.
  • File all warranty claims within 24 hours of the close of the repair order.
  • Inform customers of recommended automotive service needs.
  • Handle minor customer complaints and misunderstandings.

Top Automotive Service Advisor Employers