Automotive service advisors mediate between mechanics and customers, functioning essentially as a communications aide. They help ensure the correct diagnoses of a vehicle's problems and then translate the inaccessible mechanic language of repairs to vehicle's owners. They also handle schedules and other administrative tasks to ensure customers satisfaction.
As an automotive service advisor, you will work closely with both mechanics and customers. You will provide mechanics with technological updates related to the latest auto models. However, your most important task lies in tending to customers. You will greet them, log their complaints, and explain issues to them. You will prepare service descriptions and repair orders, draw up cost estimates for repair works, and conduct test drives on the vehicles. Your responsibility is to make customers always want to choose your service as opposed to the evergrowing competition.
A GED is enough to get you on track as an advisor, and you can plan to make somwhere between $40,000 and $60,000 a year.