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The differences between automotive service advisors and service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service advisor and a service consultant. Additionally, a service consultant has an average salary of $69,197, which is higher than the $44,596 average annual salary of an automotive service advisor.
The top three skills for an automotive service advisor include customer service, automotive services and repair orders. The most important skills for a service consultant are customer service, client facing, and financial services.
An automotive service advisor is responsible for inspecting the car's condition and engine failure, coordinating with auto mechanics, and scheduling mechanical work orders. Automotive service advisors identify the customers' mechanical problems and write repair reports for the mechanics for further assessment. They may also reach out to clients to sell new items and services offered by the business that would get their cars more efficient and optimized. An automotive service advisor must have excellent communication skills and mechanical knowledge to respond to customers' inquiries and concerns and resolve complaints.
A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.
Automotive service advisors and service consultants have different pay scales, as shown below.
| Automotive Service Advisor | Service Consultant | |
| Average salary | $44,596 | $69,197 |
| Salary range | Between $31,000 And $63,000 | Between $41,000 And $115,000 |
| Highest paying City | Norwood, MA | Baltimore, MD |
| Highest paying state | Massachusetts | Wisconsin |
| Best paying company | Phillips Chevy | Apple |
| Best paying industry | Automotive | - |
There are a few differences between an automotive service advisor and a service consultant in terms of educational background:
| Automotive Service Advisor | Service Consultant | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 60% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service advisors' and service consultants' demographics:
| Automotive Service Advisor | Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 80.3% Female, 19.7% | Male, 57.7% Female, 42.3% |
| Race ratio | Black or African American, 10.6% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.8% | Black or African American, 11.9% Unknown, 5.6% Hispanic or Latino, 19.0% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |