What does an automotive service advisor do?

An automotive service advisor is responsible for inspecting the car's condition and engine failure, coordinating with auto mechanics, and scheduling mechanical work orders. Automotive service advisors identify the customers' mechanical problems and write repair reports for the mechanics for further assessment. They may also reach out to clients to sell new items and services offered by the business that would get their cars more efficient and optimized. An automotive service advisor must have excellent communication skills and mechanical knowledge to respond to customers' inquiries and concerns and resolve complaints.
Automotive service advisor responsibilities
Here are examples of responsibilities from real automotive service advisor resumes:
- Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
- Schedule and write up service repair and maintenance work using ADP.
- Attend many customer satisfaction clases and recieve Chrysler 5 star certification.
- Experience with Reynolds and Reynolds and ADP.
- Have maintained a CSI score of over district and region for the entire time with company.
- Greet customers at quick lube parking lot inquiring about need services, operating cash register, and restocking mechandise.
- Maintain constant contact with customers to inform them of the status of their vehicle repair, maintain constant high CSI scores.
- Synthesize findings into a cohesive PowerPoint deliverable that are utilized throughout the company.
- Plan new landscape builds including Linux parameters and settings, coordinating with installation team and guiding/documenting the install procedure.
- Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.
Automotive service advisor skills and personality traits
We calculated that 36% of Automotive Service Advisors are proficient in Customer Service, Automotive Services, and Repair Orders. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Automotive Service Advisors that have these skills listed on their resume here:
- Customer Service, 36%
Advised technicians on vehicle repairs and daily business needs ADP Trained Skills Used Customer service Management Automotive technical advise
- Automotive Services, 12%
Provide an excellent customer experience by utilizing expertise of automotive services, in association with automotive parts and processes.
- Repair Orders, 11%
Create repair orders and estimates; communicate with customer on recommendations and obtain authorization for repairs.
- Product Knowledge, 8%
Maintained product knowledge by participating in educational opportunities and reading manufacturers' publications to answer characteristic and operational questions.
- Inspection Results, 6%
Consult with customers about inspection results, recommend corrective procedures.
- Oil Changes, 4%
Perform minor technician duties: oil changes, small part replacements, etc.
"customer service," "automotive services," and "repair orders" are among the most common skills that automotive service advisors use at work. You can find even more automotive service advisor responsibilities below, including:
Communication skills. One of the key soft skills for an automotive service advisor to have is communication skills. You can see how this relates to what automotive service advisors do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, an automotive service advisor resume shows how automotive service advisors use communication skills: "maintained very close communication with all my customers and retained those relationships through my move from mossy nissan to pacific nissan. "
Customer-service skills. This is an important skill for automotive service advisors to perform their duties. For an example of how automotive service advisor responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an automotive service advisor: "determined product warranty status and assisted in processing customers' warranty claims. ".
Interpersonal skills. automotive service advisor responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "representatives should be able to create positive interactions with customers." This resume example shows what automotive service advisors do with interpersonal skills on a typical day: "developed excellent interpersonal skills to successfully negotiate, resolve conflicts, and misunderstandings quickly. "
Listening skills. A commonly-found skill in automotive service advisor job descriptions, "listening skills" is essential to what automotive service advisors do. Automotive service advisor responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how automotive service advisor duties rely on listening skills in this resume example: "listen to customers needs to write a repair order. "
Patience. While "patience" is last on this skills list, don't underestimate its importance to automotive service advisor responsibilities. Much of what an automotive service advisor does relies on this skill, seeing as "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is a resume example of how this skill is used in the everyday duties of automotive service advisors: "provide prompt, efficient, and friendly customer service by exhibiting care, concern, and patience in all customer interactions. "
The three companies that hire the most automotive service advisors are:
- Brakes Plus158 automotive service advisors jobs
- Goodyear83 automotive service advisors jobs
- Enterprise Holdings25 automotive service advisors jobs
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Automotive service advisor vs. Claims service representative
Claims service representatives evaluate customer insurance claims. Their tasks in this career include interviewing witnesses or customers and visiting accident sites to assess the scope of the claim. Also, they determine whether it is worth arranging a settlement and make sure all settlement claims are managed quickly. In addition to evaluating accidents and claims, they renew customer policies based on their history. Qualifications for the job include a firm knowledge of overall company policy, computer literacy, and excellent customer service.
While similarities exist, there are also some differences between automotive service advisors and claims service representative. For instance, automotive service advisor responsibilities require skills such as "automotive services," "repair orders," "product knowledge," and "inspection results." Whereas a claims service representative is skilled in "insurance claims," "policy coverage," "claims process," and "inbound calls." This is part of what separates the two careers.
Claims service representatives really shine in the government industry with an average salary of $38,986. Comparatively, automotive service advisors tend to make the most money in the automotive industry with an average salary of $45,955.The education levels that claims service representatives earn slightly differ from automotive service advisors. In particular, claims service representatives are 1.3% more likely to graduate with a Master's Degree than an automotive service advisor. Additionally, they're 0.3% more likely to earn a Doctoral Degree.Automotive service advisor vs. Service consultant
A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.
In addition to the difference in salary, there are some other key differences worth noting. For example, automotive service advisor responsibilities are more likely to require skills like "automotive services," "inspection results," "oil changes," and "chrysler." Meanwhile, a service consultant has duties that require skills in areas such as "client facing," "financial services," "project management," and "excellent interpersonal." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Service consultants tend to reach higher levels of education than automotive service advisors. In fact, they're 7.0% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Automotive service advisor vs. Health advisor
A health advisor is a medical expert who specializes in developing various health programs and projects to provide patients with optimal healthcare services. They are primarily in charge of helping patients navigate and understand the healthcare system. Their responsibilities also include performing research and analysis to identify the community's needs, coordinating with fellow experts, setting objectives and guidelines, and referring patients to other services when necessary. Moreover, a health advisor must maintain an active communication line with staff for a smooth and efficient workflow.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from automotive service advisor resumes include skills like "customer service," "automotive services," "repair orders," and "product knowledge," whereas a health advisor is more likely to list skills in "patients," "employee engagement," "social work," and "mental health. "
Health advisors earn the best pay in the health care industry, where they command an average salary of $79,227. Automotive service advisors earn the highest pay from the automotive industry, with an average salary of $45,955.Most health advisors achieve a higher degree level compared to automotive service advisors. For example, they're 8.9% more likely to graduate with a Master's Degree, and 2.2% more likely to earn a Doctoral Degree.Automotive service advisor vs. Service agent
A service agent is an individual whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
Types of automotive service advisor
Updated January 8, 2025











