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Automotive service technician skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Caid Kroeger
Automotive service technician example skills
Below we've compiled a list of the most critical automotive service technician skills. We ranked the top skills for automotive service technicians based on the percentage of resumes they appeared on. For example, 29.6% of automotive service technician resumes contained customer service as a skill. Continue reading to find out what skills an automotive service technician needs to be successful in the workplace.

15 automotive service technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how automotive service technicians use customer service:
  • Provided excellent customer service to incoming and outgoing customers to include complimentary shuttle service throughout a 50-square mile major metropolitan area.
  • Established excellent customer service and reliability of services rendered resulting in repetitive business and customer satisfaction.

2. Hand Tools

Here's how automotive service technicians use hand tools:
  • Used computerized shop equipment and work with electronic components while maintaining skills with traditional hand tools.
  • Hand tools including, wrenches, ratchets, pliers, hammers, and screwdrivers.

3. Dexterity

Here's how automotive service technicians use dexterity:
  • Use of carpentry tools-manual, power & air Mechanical aptitude, manual dexterity, creativity.
  • Required to have great attention to detail and have manual dexterity in both arms and hands.

4. Customer Satisfaction

Here's how automotive service technicians use customer satisfaction:
  • Maintained constant dedication to quality, maximum level of accuracy and customer satisfaction.
  • Manage large workloads and perform multiple jobs simultaneously to ensure customer satisfaction.

5. ASE

ASE, short for National Institute for Automotive Service Excellence, is an independent non-profit organization founded in 1972 to improve the quality of automotive service and repairs through voluntary testing and certification of automotive mechanics, technicians, and service parts specialists. Its ultimate mission is to improve vehicle maintenance and repair. This is accomplished by ensuring that automotive repair specialists are appropriately trained before, and throughout their careers.

Here's how automotive service technicians use ase:
  • Performed duties as an ASE certified Automotive Technician specializing in computer/ electrical system diagnosis and HVAC troubleshooting and repair.
  • Maintained all ASE certifications and education on new and upcoming vehicle diagnostic information.

6. Automotive Repair

Automotive repair is the act of fixing a car's "internal organs." This could mean repairing a car's electrical components (such as a tail light or dashboard), changing the oil, or fixing the engine. This differs from automotive body repair, which handles the external elements of the car such as the door or hood.

Here's how automotive service technicians use automotive repair:
  • Diagnose vehicle problems and perform required automotive repair and maintenance services in accordance with American Honda guidelines.
  • Developed relationships between company and customers in the automotive repair area to generate repeat business.

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7. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how automotive service technicians use repair orders:
  • Prepare a repair order showing time, cost, and labor estimates for service by using a computer and invoicing software.
  • Write and close repair orders and relay cost and diagnosis to customers, face to face and over the telephone.

8. Factory Standards

Here's how automotive service technicians use factory standards:
  • Perform quality work as accurately and efficiently up to dealership and factory standards.
  • Performed code reading, calibrations and system programming and reprogram, within the accordance of dealership and factory standards.

9. Vehicle Inspections

Vehicle inspection refers to the checking of vehicles in terms of safety measure standards.

Here's how automotive service technicians use vehicle inspections:
  • Conduct vehicle inspections for mechanical services.
  • Conducted vehicle inspections for damage and wear; conducted troubleshooting of systems and components; repaired or replaced damaged components.

10. Diagnosis

Here's how automotive service technicians use diagnosis:
  • Perform diagnosis and repair vehicles* Perform electric diagnosis and repair* Maintained clean and safe work environment
  • Performed general automotive diagnosis and repair.

11. Diagnostic Equipment

A piece of diagnostic equipment refers to all equipment that is used to aid diagnosis. In the medical field MRI machines, CT scanners and X-Ray machines are called diagnostic equipment. Alternatively, diagnostic tools are also used in the automated industry to inspect vehicles while repairing for servicing vehicles.

Here's how automotive service technicians use diagnostic equipment:
  • Identified problems using mechanical diagnostic equipment and replaced and repaired worn or broken parts.
  • Diagnose mechanical problems using technical manual, diagnostic equipment and experience.

12. Maintenance Services

Maintenance work is usually done in an office, manufacturing company, facility, machinery, and even automotive. It comprises different positions such as preventive maintenance, repair, reconstruction, monitoring, and determining a particular part of a machine or equipment. A technician or electrician commonly performs it to complete the standard procedure to do a maintenance check.

Here's how automotive service technicians use maintenance services:
  • Provide automotive maintenance services as directed by floor Supervisor.
  • Provide fast, accurate and quality preventative maintenance services to customers to help make their cars last longer.

13. Lube

Here's how automotive service technicians use lube:
  • Performed tire, lube, oil and filter changes Performed general service needs along with alignments and brakes Performed electrical diagnostics
  • General lube service and maintenance, tires, brakes, alignments, State Inspections and basic engine repairs.

14. Automotive Services

Here's how automotive service technicians use automotive services:
  • Created and maintained an industry recognized and validated automotive service training program.
  • Experience in combining in-depth automotive service/repair knowledge with exceptional people skills.

15. Customer Vehicles

A customer vehicle is a medium used to convey the message to a targeted audience. They are specific networks within a medium that you use to communicate your message.

Here's how automotive service technicians use customer vehicles:
  • Experience in regular maintenance of customer vehicles -Experience in light to heavy mechanical repairs of customer vehicles
  • Diagnosed and checked customer vehicles to resolve problems and provided mechanical repairs.
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Caid Kroeger

Associates Degree Coordinator/Instructor, Weber State University

As the automotive industry continues to develop and manufacture EVs and hybrids, technicians with expertise in high-voltage systems, battery management, and electric powertrains will find their skills in great demand. Alongside this, a deep understanding of Advanced Driver-Assistance Systems (ADAS), including adaptive cruise control, collision avoidance, autonomous driving, and lane assist, will be necessary. This evolution in vehicle technology emphasizes the need for technicians to be well-versed in both EV/hybrid technologies and ADAS. Such a combination of diagnostic and analytical skills will be key to thriving in the constantly evolving automotive industry.

List of automotive service technician skills to add to your resume

Automotive service technician skills

The most important skills for an automotive service technician resume and required skills for an automotive service technician to have include:

  • Customer Service
  • Hand Tools
  • Dexterity
  • Customer Satisfaction
  • ASE
  • Automotive Repair
  • Repair Orders
  • Factory Standards
  • Vehicle Inspections
  • Diagnosis
  • Diagnostic Equipment
  • Maintenance Services
  • Lube
  • Automotive Services
  • Customer Vehicles
  • Oil Changes
  • Professional Work
  • Toyota
  • Honda
  • Chrysler
  • Automotive Systems
  • Cleanliness
  • Troubleshoot
  • Work Ethic
  • Shop Equipment
  • Engine Repair
  • Air Filters
  • HVAC
  • Vehicle Maintenance
  • Mechanical Problems
  • Vehicle Repairs
  • Engine Performance
  • Engine Tune-Ups
  • General Maintenance
  • Grease Fittings
  • Hoists
  • Safety Inspections
  • A/C
  • Tire Rotations
  • Light Trucks
  • Computerized Diagnostic
  • Perform Routine Maintenance
  • State Inspections
  • Customer Complaints
  • Vehicle Issues

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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