We calculated that 30% of Automotive Service Technicians are proficient in Customer Service, Hand Tools, and Dexterity. They’re also known for soft skills such as Detail oriented, Dexterity, and Mechanical skills.
We break down the percentage of Automotive Service Technicians that have these skills listed on their resume here:
- Customer Service, 30%
Provided excellent customer service to incoming and outgoing customers to include complimentary shuttle service throughout a 50-square mile major metropolitan area.
- Hand Tools, 12%
Used computerized shop equipment and work with electronic components while maintaining skills with traditional hand tools.
- Dexterity, 9%
Use of carpentry tools-manual, power & air Mechanical aptitude, manual dexterity, creativity.
- Customer Satisfaction, 5%
Maintained constant dedication to quality, maximum level of accuracy and customer satisfaction.
- ASE, 5%
Performed duties as an ASE certified Automotive Technician specializing in computer/ electrical system diagnosis and HVAC troubleshooting and repair.
- Automotive Repair, 4%
Diagnose vehicle problems and perform required automotive repair and maintenance services in accordance with American Honda guidelines.
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"customer service," "hand tools," and "dexterity" aren't the only skills we found automotive service technicians list on their resumes. In fact, there's a whole list of automotive service technician responsibilities that we found, including:
Arguably the most important personality trait for an automotive service technician to have happens to be detail oriented. An example from a resume said this about the skill, "service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes." Additionally, other resumes have pointed out that automotive service technicians can use detail oriented to "detailed, washed, and done lube maintenance on vehicles. " Another commonly found skill for being able to perform automotive service technician duties is the following: dexterity. According to a automotive service technician resume, "service technicians perform many tasks that require steady hands and good hand–eye coordination, such as assembling or attaching components and subassemblies." Check out this example of how automotive service technicians use dexterity: "installed lift kits, performed preventive maintenance, mechanical repairs and electrical/electronic diagnosis. " Automotive service technicians are also known for mechanical skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a automotive service technician resume: "service technicians must be familiar with engine components and systems and know how they interact with each other" We also found this resume example that details how this skill is put to the test: "performed electrical and mechanical diagnosis. " In order for certain automotive service technician responsibilities to be completed, the job requires the skill "physical strength." According to an automotive service technician resume, "service technicians must sometimes lift and maneuver heavy parts such as engines and body panels." As an example, this snippet was taken directly from a resume about how this skill applies: "learned physical and technical knowledge of gasoline engine performance characteristics. " Yet another important skill that an automotive service technician must demonstrate is "troubleshooting skills." Service technicians use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems This is clearly demonstrated in this example from an automotive service technician who stated: "united states provides technical diagnosis, servicing, troubleshooting and repairs on over 100 vehicle fleet. " Lastly, this career requires you to be skillful in "customer-service skills." According to automotive service technician resumes, "service technicians discuss automotive problems—along with options to fix them—with their customers." This resume example highlights how automotive service technician responsibilities rely on this skill: "utilized diagnostic equipment to test electrical and engine components to provide proper diagnosis and solutions to customers" See the full list of automotive service technician skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an automotive service technician. We found that 14.8% of automotive service technicians have graduated with a bachelor's degree and 1.5% of people in this position have earned their master's degrees. While some automotive service technicians have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every two automotive service technicians were not college graduates.
The automotive service technicians who went onto college to earn a more in-depth education generally studied automotive technology and business, while a small population of automotive service technicians studied general studies and mechanical engineering technology.
Once you're ready to become an automotive service technician, you should explore the companies that typically hire automotive service technicians. According to automotive service technician resumes that we searched through, automotive service technicians are hired the most by Tire Discounters, AutoNation, and Lia Honda Albany. Currently, Tire Discounters has 106 automotive service technician job openings, while there are 74 at AutoNation and 29 at Lia Honda Albany.
Since salary is important to some automotive service technicians, it's good to note that they are figured to earn the highest salaries at Cypress, Goodwin, and Friendly Chevrolet. If you were to take a closer look at Cypress, you'd find that the average automotive service technician salary is $111,768. Then at Goodwin, automotive service technicians receive an average salary of $106,624, while the salary at Friendly Chevrolet is $106,097.
View more details on automotive service technician salaries across the United States.
We also looked into companies who hire automotive service technicians from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Firestone Holdings LLC, Walmart, and Sears Holdings.