An automotive service writer acts as the liaison between the dealership and the customer. They use their expert automotive knowledge to answer customer queries, perform estimations for customers, assist in drafting contracts, and help customers understand and solve any problems that they may face with their car or the dealership itself.
Automotive service writers are also inherently customer service personnel. They greet customers entering the dealership, take their information, and generally ensure that they have a great time and receive the best customer service possible. As such, automotive service writers must have excellent customer service skills and be driven in making a positive lasting impression on all clients.
The typical requirement for the role of an automotive service writer is a high school diploma or GED, but some employers may require completion of an automotive trade school program. They may also look for a certification from the National Institute for Automotive Service Excellence, which helps them ensure that the service writers they are hiring have top credentials.
According to our data, automotive service writers make an average salary between $23,000 to $51,000 a year. Candidates with automotive trade school education, experience, and certification are usually the top earners for this role.
There is more than meets the eye when it comes to being an automotive service writer. For example, did you know that they make an average of $16.13 an hour? That's $33,546 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many automotive service writers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be an automotive service writer, we found that a lot of resumes listed 9.7% of automotive service writers included vehicle maintenance records, while 8.2% of resumes included repair orders, and 7.8% of resumes included service appointments. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the automotive service writer job title. But what industry to start with? Most automotive service writers actually find jobs in the retail and automotive industries.
If you're interested in becoming an automotive service writer, one of the first things to consider is how much education you need. We've determined that 25.8% of automotive service writers have a bachelor's degree. In terms of higher education levels, we found that 0.7% of automotive service writers have master's degrees. Even though some automotive service writers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an automotive service writer. When we researched the most common majors for an automotive service writer, we found that they most commonly earn associate degree degrees or high school diploma degrees. Other degrees that we often see on automotive service writer resumes include bachelor's degree degrees or diploma degrees.
You may find that experience in other jobs will help you become an automotive service writer. In fact, many automotive service writer jobs require experience in a role such as automotive technician. Meanwhile, many automotive service writers also have previous career experience in roles such as cashier or sales associate.