An automotive service writer acts as the liaison between the dealership and the customer. They use their expert automotive knowledge to answer customer queries, perform estimations for customers, assist in drafting contracts, and help customers understand and solve any problems that they may face with their car or the dealership itself.
Automotive service writers are also inherently customer service personnel. They greet customers entering the dealership, take their information, and generally ensure that they have a great time and receive the best customer service possible. As such, automotive service writers must have excellent customer service skills and be driven in making a positive lasting impression on all clients.
The typical requirement for the role of an automotive service writer is a high school diploma or GED, but some employers may require completion of an automotive trade school program. They may also look for a certification from the National Institute for Automotive Service Excellence, which helps them ensure that the service writers they are hiring have top credentials.
According to our data, automotive service writers make an average salary between $23,000 to $51,000 a year. Candidates with automotive trade school education, experience, and certification are usually the top earners for this role.