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Become An Automotive Service Writer

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Working As An Automotive Service Writer

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does An Automotive Service Writer Do At AAA Mid Atlantic

* Greets customers, answers telephone calls and schedules appointments in a prompt and courteous manner.
* Reviews repairs and services with customers to ensure a complete understanding of the services performed.
* Contacts customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
* Notes the name and the time of approval for all repair/service orders and any additional costs.
* Distributes work to all shop technicians while monitoring progress and accuracy of each job.
* Supplies information on request to technicians, as need.
* Arrange repairs and payment for vehicles that are covered by extended warranty programs.
* Arranges towing and /or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
* Monitors inspection dates of vehicles in system to ensure the inspections are completed before due dates.
* Notifies customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explains the information to the customer

What Does An Automotive Service Writer Do At GP Strategies Corporation

* Meeting with client and internal subject matter experts.
* Coordinate the development with graphic designers and web-based training programmers.
* Develops dealership sales process and product training materials following approved course designs
* Creates web-based training storyboards, including interactive, scenario-based exercises
* Develops vehicle walk-around presentations for use by in-dealership trainers, including engaging activities
* Writes exam questions based on approved course objectives
* Assists in the course review process

What Does An Automotive Service Writer Do At Budd Baer Automotive

10 foot rule, greet and say Hi to everyone you pass even when with another client Arrive to Work as Scheduled Maintain a positive and professional attitude and presence Comply with All Policies and Procedures as set forth by Management Complete all Training As Assigned by Management and Manufacturer To perform your job in a safe and cautious manner

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How To Become An Automotive Service Writer

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Automotive Service Writer jobs

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Automotive Service Writer Demographics

Gender

  • Male

    73.7%
  • Female

    25.6%
  • Unknown

    0.6%

Ethnicity

  • White

    79.7%
  • Hispanic or Latino

    14.0%
  • Asian

    4.5%
  • Unknown

    1.2%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    66.7%
  • French

    16.7%
  • Mandarin

    8.3%
  • Polish

    8.3%
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Automotive Service Writer

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Automotive Service Writer Education

Automotive Service Writer

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Top Skills for An Automotive Service Writer

RepairOrdersServiceDepartmentCustomerServiceAutomotiveProblemsCustomerRapportAutomotiveServiceVehicleMaintenanceRecordsOilChangesServiceContractCoverageAutomotiveRecordsAutomotiveRepairShopCarTemporaryTransportationServiceDatabaseSystemSafetyApprovalSignaturesCorrectiveActionsCheckEngineContactTelephoneNumbersServiceOrders

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Top Automotive Service Writer Skills

  1. Repair Orders
  2. Service Department
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Prepare service repair orders by interacting with customers and mechanics to meet repair requirements/requests.
  • Provide customer service for and handle the payments of hundreds of customers daily.
  • Resolved automotive problems and services by listening to customer's description of symptoms.
  • Maintained customer rapport while collecting payment, answering questions and concerns, and arranging towing and temporary transportation.
  • Provide excellent customer service to ensure customer satisfaction and clientele loyalty for further automotive service needs.

Top Automotive Service Writer Employers

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