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Automotive service writer skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical automotive service writer skills. We ranked the top skills for automotive service writers based on the percentage of resumes they appeared on. For example, 11.0% of automotive service writer resumes contained repair orders as a skill. Continue reading to find out what skills an automotive service writer needs to be successful in the workplace.

15 automotive service writer skills for your resume and career

1. Repair Orders

Repair orders are orders for works or services that are performed by a third-party vendor.

Here's how automotive service writers use repair orders:
  • Prepare service repair orders by interacting with customers and mechanics to meet repair requirements/requests.
  • Prepare repair orders by describing symptoms, problems and causes discovered, as well as repairs and services required.

2. Service Appointments

Here's how automotive service writers use service appointments:
  • Answer phones, schedule service appointments, greet customers, and type up detailed service requests from customers.
  • Performed scheduling of service appointments Created repair and service orders providing breakdowns for both parts and labor.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how automotive service writers use phone calls:
  • Received and screened phone calls for management.
  • Answered incoming telephone calls with professional responses.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how automotive service writers use customer service:
  • Consult and communicate effectively with customers, department managers and service technicians to provide for a consistently positive customer service experience.
  • Provide excellent customer service to ensure customer satisfaction and clientele loyalty for further automotive service needs.

5. ADP

Automatic Data Processing, Inc. (ADP) is a US provider of human resource management software and services. A personnel management system with which daily human resources processes are manageable and easily accessible. It fusion human resources as a discipline and its basic HR activities, and processes with the mastery of information technologies.

Here's how automotive service writers use adp:
  • Navigated dealerships ADP software, and provided data entry explanations to both customer and manufacturer.
  • Assisted with installation and implementation of new ADP dealership management software.

6. Automotive Services

Here's how automotive service writers use automotive services:
  • Initiated automotive services and repairs by ascertaining performance problems and services requested.
  • Used Mitchell 1 program to quote automotive service work after receiving a diagnosis from the mechanic.

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7. Organization Reputation

Here's how automotive service writers use organization reputation:
  • Enhanced organization reputation by accepting ownership for accomplishing new and different requests.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

8. Corrective Action

Here's how automotive service writers use corrective action:
  • Conduct incident investigations with operations management with the purpose of determining the root cause and developing corrective actions to prevent re-occurrence.
  • Review authoring requests from the technical service field regarding proposed incorrect information and applying proper corrective actions to this information.

9. Automotive Problems

Here's how automotive service writers use automotive problems:
  • Resolved automotive problems and services by listening to customer's description of symptoms.
  • Diagnosed automotive problems and repaired all makes of automobiles.

10. ASE

ASE, short for National Institute for Automotive Service Excellence, is an independent non-profit organization founded in 1972 to improve the quality of automotive service and repairs through voluntary testing and certification of automotive mechanics, technicians, and service parts specialists. Its ultimate mission is to improve vehicle maintenance and repair. This is accomplished by ensuring that automotive repair specialists are appropriately trained before, and throughout their careers.

Here's how automotive service writers use ase:
  • Help automotive customers with all their vehicle needs, by utilizing and guiding a team of ASE certified mechanics.
  • Certified ASE Automotive Technician for 15 years before transitioning to Automotive Insurance Adjuster.

11. Strong Customer Service

Here's how automotive service writers use strong customer service:
  • Contributed to repeat and referral business by using strong customer service and problem solving skills.
  • Maintained strong customer service skills and providing solutions to maintain customer loyalty.

12. Lube

Here's how automotive service writers use lube:
  • Comprised of both retail and automotive repair, I worked in the tire and lube express center of the store.
  • Greet customers-write up vehicles to be serviced-perform lube, battery, tire changes and courtesy checks -operate cash register -stocking

13. Schedule Appointments

Here's how automotive service writers use schedule appointments:
  • Formulate initial assessments of customer needs, determine appropriate services and schedule appointments.
  • Manage 8 technician's tasks for customer fulfillment -Schedule appointments and perform preliminary diagnostics -Manage all final invoice/payment documentation

14. Approval Signatures

Here's how automotive service writers use approval signatures:
  • Process contracts by obtaining approval signatures and entering information into service database system.
  • Obtained approval signatures and entered repair orders into service database system.

15. Maintenance Services

Maintenance work is usually done in an office, manufacturing company, facility, machinery, and even automotive. It comprises different positions such as preventive maintenance, repair, reconstruction, monitoring, and determining a particular part of a machine or equipment. A technician or electrician commonly performs it to complete the standard procedure to do a maintenance check.

Here's how automotive service writers use maintenance services:
  • Advised customers on basic automotive repairs, as well as provided basic automotive maintenance services
  • Performed preventive maintenance services on customer vehicles.
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List of automotive service writer skills to add to your resume

Automotive service writer skills

The most important skills for an automotive service writer resume and required skills for an automotive service writer to have include:

  • Repair Orders
  • Service Appointments
  • Phone Calls
  • Customer Service
  • ADP
  • Automotive Services
  • Organization Reputation
  • Corrective Action
  • Automotive Problems
  • ASE
  • Strong Customer Service
  • Lube
  • Schedule Appointments
  • Approval Signatures
  • Maintenance Services
  • Oil Changes
  • Customer Rapport
  • Product Knowledge
  • Equipment Maintenance
  • Performance Problems
  • Telephone Numbers
  • Service Contract Coverage
  • Sales Floor
  • Service Orders
  • Customer Vehicles
  • Customer Complaints
  • CSI
  • Routine Maintenance
  • Computer System
  • Service Tickets
  • Auto Repair
  • Cost Estimates
  • Customer Inquiries
  • Database Systems
  • Vehicle Issues
  • Inventory Control
  • Mechanical Repairs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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