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Become An Automotive Services Manager

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Working As An Automotive Services Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does An Automotive Services Manager Do At MZ Auto Group

* Meets with the GM and participates in the preparation of the monthly and annual dealership forecast by projecting parts and labor sales, gross profits, expenses, and operating profits for the service departments.
* Makes sure facility is secure and operational; all equipment is in safe working order, and remains professional in appearance.
* Works closely with parts manager to ensure necessary parts are in stock ensuring 100% fixed-first visits.
* Establishes and maintains good working relationships with customers to encourage repeat and business and handles customer concerns.
* Monitors the payroll and time worked records for the service staff; receives and approves time off requests, processes completed job tickets daily.
* Adopts, understands and supports dealership policies and procedures.
* Ensures that the service department understands and complies with federal, state, and local regulations such as hazardous waste disposal, OSHA; remains a pro-active member of the safety committee.
* Establishes and maintains standards for the delivery quality service to our customers to ensure high CSI.
* Ability to Hire, train, motivate, counsel and improve the performance of all service department staff
* Properly process and approve all documents and paperwork in a timely fashion
* Handle customer concerns immediately and according to the dealerships guidelines

What Does An Automotive Services Manager Do At Express Oil Change

* Serving customers and leading technical staff
* Application of in-depth automotive repair knowledge, people skills, customer relations, and scheduling
* Serve as liaison between technicians and customers
* Coach, lead, train and supervise technicians while assisting with the purchase of parts, materials, and equipment
* Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and/or customers
* Continuously learn new technical information and techniques in order to stay abreast with rapidly changing automotive technology
* Use scheduling and service bay optimization techniques and tools to maximize the service department’s productivity.
* Maintain a safe, clean, and organized work area

What Does An Automotive Services Manager Do At Asbury Corporate Office

Responsibilities

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Automotive Services Manager jobs

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Automotive Services Manager Demographics

Gender

Male

88.9%

Female

10.3%

Unknown

0.8%
Ethnicity

White

81.1%

Hispanic or Latino

10.5%

Asian

5.8%

Unknown

1.8%

Black or African American

0.7%
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Languages Spoken

Spanish

46.2%

Arabic

15.4%

Portuguese

7.7%

Chinese

7.7%

Filipino

7.7%

Hmong

7.7%

Italian

7.7%
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Automotive Services Manager Education

Schools

Houston Community College

7.3%

University of Phoenix

7.3%

Midlands Technical College

7.3%

University of Texas at Arlington

4.9%

State University of New York Farmingdale

4.9%

University of Arkansas, Fayetteville

4.9%

Los Angeles Trade Technical College

4.9%

University of Kentucky

4.9%

Wichita State University

4.9%

Lansing Community College

4.9%

North Central Institute

4.9%

University of Massachusetts Amherst

4.9%

Missouri Southern State University

4.9%

Universal Technical Institute

4.9%

University of Miami

4.9%

Ferris State University

4.9%

Old Dominion University

4.9%

Ashford University

4.9%

Dakota County Technical College

2.4%

Louisiana State University and A&M College

2.4%
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Majors

Business

35.0%

Automotive Technology

16.0%

Criminal Justice

5.5%

Management

4.3%

Psychology

4.3%

Education

4.3%

Marketing

3.7%

Electrical Engineering

3.7%

Mechanical Engineering

3.7%

Accounting

3.7%

Finance

2.5%

Drafting And Design

1.8%

Heating And Air Conditioning

1.8%

Public Relations

1.8%

Communication

1.8%

Computer Information Systems

1.2%

Legal Research And Advanced Professional Studies

1.2%

Health Education

1.2%

Small Business Management

1.2%

Biology

1.2%
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Degrees

Other

37.8%

Bachelors

31.1%

Associate

20.4%

Masters

6.7%

Certificate

2.7%

Diploma

0.9%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for An Automotive Services Manager

OutstandingCustomerServicePartsDepartmentEnsureCustomerSatisfactionAutoRepairPayrollFunctionsCustomerComplaintsSuperviseCustomerRelationsAutomotiveServiceDepartmentRepairOrdersDailyOperationsInventoryControlCSIServiceTechniciansOilChangesPInventoryManagementAutomotiveTechniciansToyotaOsha

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Top Automotive Services Manager Skills

  1. Outstanding Customer Service
  2. Parts Department
  3. Ensure Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Provided outstanding customer service by coaching and training associates.
  • Monitor business costs to improve profitability for service and parts department.
  • Reached 33% revenue growth in Approved Auto Repair program CY07 using Kaizen and Value Stream Mapping.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Resolved an average of 5-10 customer complaints per month regarding sales and service.

Top Automotive Services Manager Employers