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Become An Automotive Services Manager

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Working As An Automotive Services Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $74,916

    Average Salary

What Does An Automotive Services Manager Do At The Basil Family of Dealerships

* Interface with new and pre-owned car buyers offering warranties, financing, and insurance programs; provide thorough explanation of aftermarket products, extended warranties, and manufacturer and dealership service procedures and policies.
* Sustain current and develop new relationships with lending institutions to deliver competitive interest rates and financing options.
* Accurately process sales and leasing deals to administer approval through appropriate federal, state and corporate channels.
* Proficient understanding with federal, state and local regulations as well as compliance requirements
* Close partnership with sales and leasing team to ensure highest customer satisfaction standards are met
* Lead sales and leasing team, including management, with the most up-to-date programs, reinforcing the benefits of the dealership finance and extended-service programs to improve profitability and meet/exceed established Customer Satisfaction Index (CSI) levels

What Does An Automotive Services Manager Do At Automotive Care

* meeting & greeting customers, customer write ups with the point of sale computer, reviewing and communicating vehicle findings to customers, building trustful sales today and setting up declined services for the future, and organizing the work flow to maximize car counts.
* The ideal candidate will have experience in the automotive industry, be able to lead a tech team, and understands the connection between practical sales objectives while preserving the true worth of the lifetime value of each customer.
* It is our company mission to be each vehicle owner's lifetime go-to auto service provider.
* As such, while we understand the practical needs of increasing short-term sales, we place great emphasis on creating long-term customer relationships by building trust and putting integrity into every customer experience.
* We offer a full menu of automotive services including: tires, brakes, alignments, shocks & struts, suspension, smog checks, tune-ups, diagnostics, oil changes, air conditioning, scheduled maintenance services, and most general repair.
* We are an Equal Opportunity Employer including competitive compensation and rewarding bonus potential for meeting business objectives with a career path.
* If you think your past work experience would be a good fit and would like to work with a growing organization where you can continue to develop your skills, enjoy upward mobility, and receive the rewards you deserve, then please reply with your resume or work history.
* Company DescriptionEqual Opportunity Employer Committed to Hiring Military Veterans Associated topics: ase, automotive service, dismantler, general, lead, level, master, mechanic, professional

What Does An Automotive Services Manager Do At Gregg Orr Auto Collection

* Forecast goals and objectives for the department and strive to meet them.
* Strive for harmony and teamwork with all other departments.
* Prepare and administer an annual operating budget for the service department.
* Attend managers; meetings as requested.
* Understand, keep abreast of, and comply with federal, state and local regulations that affects service operations, such as hazardous waste disposal and OSHA right-to-know.
* Hire, train, motivate, counsel, and monitor the performance of all service department staff.
* Direct and schedule the activities of all department employees.
* Provide technical assistance to employees as needed.
* Conduct meetings with department employees to discuss activities and problems of mutual interest.
* Monitor technicians; payroll records

What Does An Automotive Services Manager Do At Bridgestone Americas, Inc.

* Development and Retention of Teammates.
* Building Customer Satisfaction & Loyalty.
* Providing Tire and Auto Products and Services.
* Creating Results for Teammates, Customers, and the Company.
* The Merchandising, Advertising and Promotion of Products and Services.
* Selecting, Coaching and Developing Store Teammates.
* Involvement in every aspect of the store operation.
* Energetic responsiveness to every customer, on the phone and in the store.
* Attention to each customer's needs: documenting and determining the best response and solution to a wide variety of situations.
* Communicate accurately to sales teammates and technicians to establish time commitments that meet our standards and exceed the standards of our BOSS (the customer).
* Following proper checkout procedures: explaining all warranties and options to our BOSS (the customer), thanking them for their visit, and conveying our true appreciation for their business.
* Ability to step up to duties as assigned

What Does An Automotive Services Manager Do At Christian Brothers Automotive

* Follow and enforce all company policies and procedures as outlined in the current Employee Handbook.
* Take necessary corrective and/or disciplinary action for employee non-compliance.
* Manage office and shop personnel and daily operations.
* Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals.
* Direct the smooth, orderly and organized operation of the store.
* Maintain a personal positive attitude and positive communications at all times.
* Develop customer estimates and work orders.
* Direct Service Writer's development of customer estimates and work orders.
* Assign work orders to the technicians.
* Ensure selection of quality parts.
* Ensure target margins are achieved.
* Open and close store on a daily basis.
* Perform daily accounting closing and balancing procedures.
* Perform daily, weekly, and monthly reconciliations, audits and report analysis.
* Report results to Owners.
* Ensure all equipment is fully operational and in good working order.
* Ensure technicians have the resources needed to do their job.
* Serve as primary communications interface to the customers, before, during and after service.
* Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect.
* Answer customer calls with enthusiasm and a smile in your voice.
* Present the best solution to properly repair our customer s vehicle in a way that is easy for them to understand.
* Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
* Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity.
* Other duties may be assigned

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Automotive Services Manager Demographics

Gender

Male

89.5%

Female

9.7%

Unknown

0.8%
Ethnicity

White

63.7%

Hispanic or Latino

15.6%

Black or African American

11.0%

Asian

6.0%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

50.0%

Arabic

14.3%

Portuguese

7.1%

Chinese

7.1%

Filipino

7.1%

Hmong

7.1%

Italian

7.1%
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Automotive Services Manager Education

Schools

Houston Community College

7.0%

University of Phoenix

7.0%

Midlands Technical College

7.0%

University of Texas at Arlington

4.7%

State University of New York Farmingdale

4.7%

University of Arkansas, Fayetteville

4.7%

University of Kentucky

4.7%

Blinn College

4.7%

Wichita State University

4.7%

Lansing Community College

4.7%

North Central Institute

4.7%

Hudson Valley Community College

4.7%

University of Massachusetts Amherst

4.7%

Missouri Southern State University

4.7%

Colorado Technical University

4.7%

Universal Technical Institute

4.7%

University of Miami

4.7%

Ferris State University

4.7%

Old Dominion University

4.7%

Community College of Philadelphia

4.7%
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Majors

Business

34.7%

Automotive Technology

15.3%

Criminal Justice

5.7%

Management

4.0%

Psychology

4.0%

Education

4.0%

Mechanical Engineering

3.4%

Marketing

3.4%

Accounting

3.4%

Electrical Engineering

3.4%

Drafting And Design

2.3%

Communication

2.3%

Liberal Arts

2.3%

Mechanical Engineering Technology

1.7%

Finance

1.7%

Engineering

1.7%

Heating And Air Conditioning

1.7%

Public Relations

1.7%

General Studies

1.7%

Information Technology

1.7%
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Degrees

Other

38.0%

Bachelors

29.8%

Associate

21.6%

Masters

5.7%

Certificate

3.3%

License

0.8%

Diploma

0.8%
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Top Skills for An Automotive Services Manager

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  1. Sales Techniques
  2. Customer Service
  3. Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Planned scheduled visits to achieve corporate objectives in warranty and customer service.
  • Managed all customer-related actions of arbitration and customer relations specialists in my department to achieve corporate customer satisfaction objectives.
  • Managed payroll and accounting decisions.
  • Resolved an average of 5-10 customer complaints per month regarding sales and service.
  • Set and exceeded quarterly sales goals through developed service and long term customer relations.

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Top Automotive Services Manager Employers

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