Automotive services manager job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Culver City Toyota, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service (Shop) Manager that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!
Here's why you'll want to work here:
Paid training and real career growth Competitive compensation package Great people with a great culture Paid Time Off and 401k with Company match Medical, Dental, Vision, Short and Long-term disability, AD&D and Life InsuranceYear-end bonus program for all employees (Garff Giveback) Employee discounts on Vehicle Purchase, Parts, Service and More!

Here's what you'll be doing:
Responsible for creating and maintaining a high level of customer satisfaction and coordinating resolution of customer conflicts in a manner that does not compromise the customer's interest, while maintaining appropriate attention to department profits Assist the Service Advisors and the Service Manager or Director with information, forms, reports, and/or documentation related to customer relations, as requested Plans, organizes, leads and controls the flow of service work through the department Coordinates with the Parts Department, Sales Department, and others to ensure effectiveness of the service process Establishes processes and standards to ensure customer satisfaction and efficient and effective Service Department operation Flags repair orders according to established procedures.Provides estimation of time for completion of each repair order Other duties as assigned

Here's what you'll need:
1 or more years of automotive dispatching experience highly desired Prior dealership service experience required High School diploma or equivalent required Knowledge of automotive repair shop operation Must be proficient with the use of Microsoft Office productsA valid in-state driver's license and a good driving record, per company standards

We are an Equal Opportunity Employer
(( We Hear You ))

AAA East Central has an immediate opening for a Field Operations Manager located in and around the Pittsburgh area.

The primary responsibility of the Field Operations Manager is to oversee the assigned AAA East Central Emergency Road Service and Approved Auto Repair contract facilities to maintain prompt, efficient and courteous service to AAA members on a 24-hour/365 day basis.

Implements all Club and national strategies relating to operations and training to assigned East Central contractor network.

Oversees the day-to-day operation of all assigned emergency road service facilities to meet or exceed all quality performance standards in a cost effective manner. Accordingly implements any changes necessary to comply with quality standards.

Ensures all external strategies and training objectives are implemented and carried out to assigned contractor group.

Responsible for ERS facility visitations, when appropriate, to review new programs/procedures, provide training, personally discuss any sub-standard performance and/or to enhance contractor relations. Maintains a monthly log to record all visitations and actions.

Provides timely and accurate follow-up on daily ERS extra payment requests, ERS facility mis-paid calls, and member ERS complaint/damage reports.

Responsible for attending scheduled ERS/AAR meetings and implementing plans to enhance efficiency, training and service delivery while reducing costs.

Oversees the day-to-day operation of all assigned Approved Auto Repair facilities to ensure adherence to program criteria, AAA National office quality standards/reports, facility visitations and timely investigation and resolution of all member inquiries.

Performs other duties as assigned by the Managing Director of Automotive Services and/or ASD External Services Manager to ensure that all Automotive Services quality standards and member expectations are met.
Qualifications
Bachelor’s degree in business (preferred) or 3-5 years related experience with strong mechanical aptitude. Demonstrated knowledge of road service and tow truck operations preferred. Proven ability to manage, coordinate and influence others. Ability to work independently, prioritize and successfully complete multiple projects. Must be able to identify and define issues, collect data, establish facts and draw valid conclusions. Ability to communicate effectively, both verbally and in writing, with members, contract stations and ASD staff. PC literacy including experience with word processing and spreadsheet software. Basic understanding of database programs and software preferred. Must possess and maintain valid State vehicle drivers’ license.
Benefits:
· Extraordinary medical/dental/vision/life benefits
· 401(k) Savings plan with company match
AAA East Central is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states and 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition and long-standing reputation since 1902, we encourage you to learn more about our legendary service.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer

Here at Avis Budget Group we're more than just rentals-although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We're shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly-power to change the future. Sound your speed? Come join our family.
This
exciting and important position
contributes to the success of our company by ensuring the maximization of Technician Performance to produce the highest quantity of safe rentable vehicles to our customers through continuous improvements to the maintenance processes. This is accomplished both in office preparation, communication with the field locations, including hands-on experience, knowledge and visitations to such field locations and in developing inter-department cooperation and success.


Job Requirements:


Automotive service history in diagnostics, troubleshooting, resolution of issues compliant with OEM requirements Process development and oversight to drive results (training in any performance enhancement a plus) Electronic Repair Order system familiarity (CDK a plus) Parts procurement experience Familiarity with managing expenses and creative alternative sourcing to manage a budget Training & Development of Technicians (Management training a plus) Travel availability at roughly 50%



Required Experience


Minimum one year automotive service industry technician/mechanical experience Minimum one year supervisory / management experience in an automotive repair work environment.



Required Knowledge, Skills, and Abilities:


Effective supervisory, communication, organizational, and creative problem solving skills Ability to develop, measure, and report out on Key Performance Indicators Ability to effectively interact with vendors, technicians, field management, and senior leadership Must be a proactive team player in a service organization culture Must be able to thrive in a fast paced, constantly evolving work environment Must also have strong analytical, problem solving, and organizational skills Valid driver's license and clean driving record.


Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Parsippany

New Jersey

United States of America