What does an automotive services manager do?
Automotive service manager duties include greeting customers and interacting with them to understand their vehicular problems. They drive the vehicle with the customer and the technician to gain firsthand knowledge of the possible vehicular problems. They estimate all costs, including the services and repair costs, also spare parts if needed, and educate customers on vehicle maintenance to avoid troubles and problems. It is part of their job to maintain a record of repairs and services of vehicles accepted and completed on a daily basis to ensure the delivery of vehicles to customers at the agreed time. Moreover, ensuring customer satisfaction is achieved through effective services and repairs.
Automotive services manager responsibilities
Here are examples of responsibilities from real automotive services manager resumes:
- Manage all aspects of the Chrysler automotive service department.
- Manage vendor relationships to include outsource contracted services, contractors and maintain establish SLA's as needed.
- Manage employees and make sure the store and sales and orders go smoothly and run up to operation.
- Lead all Chrysler service departments to 5-Star rating in 2000 (no stores have qualified in 15 years prior).
- Manage all warranty relate expenses and enforce Honda's warranty policy and procedure.
- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Recruit new artists work to display and sell train new hires, process payroll, cash receipts, and bank deposits.
- Insure high level of regional CSI.
- Keep and maintain records require by OSHA laws.
- Design, creation and management of SDE SQL Geo-database.
- Guarantee all federal, state and OSHA requirements are met daily.
- Set, plan and run, district training sessions and meetings.
- Provide director level ad-hoc SQL queries and data along with basic DBA maintenance.
- Ensure proper menu items and prices are in the point-of-sale (POS) system.
- Work together with OEM district managers to effect change within certain stores and improve results.
Automotive services manager skills and personality traits
We calculated that 24% of Automotive Services Managers are proficient in Customer Complaints, Strong Customer Service, and Repeat Business. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Automotive Services Managers that have these skills listed on their resume here:
- Customer Complaints, 24%
Maintained a high Customer Service Index rating by handling customer complaints immediately and according to franchise policy.
- Strong Customer Service, 12%
Ensured facility operations support the business operations with a strong customer service orientation and relationship management.
- Repeat Business, 8%
Established excellent relations with customers, building loyal repeat business.
- Quality Service, 7%
Coordinate resources to insure timely quality service.
- Customer Inquiries, 7%
Responded promptly and answered/resolved customer inquiries and complaints.
- Vehicle Repairs, 7%
Service manager scheduled customers for vehicle repairs.
Most automotive services managers use their skills in "customer complaints," "strong customer service," and "repeat business" to do their jobs. You can find more detail on essential automotive services manager responsibilities here:
Communication skills. One of the key soft skills for an automotive services manager to have is communication skills. You can see how this relates to what automotive services managers do because "top executives must be able to convey information clearly and persuasively." Additionally, an automotive services manager resume shows how automotive services managers use communication skills: "developed strong customer relations through exemplarycommunication and customer service. "
Leadership skills. Another soft skill that's essential for fulfilling automotive services manager duties is leadership skills. The role rewards competence in this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." According to an automotive services manager resume, here's how automotive services managers can utilize leadership skills in their job responsibilities: "provided leadership in sales and customer service to team and employees. "
Problem-solving skills. A big part of what automotive services managers do relies on "problem-solving skills." You can see how essential it is to automotive services manager responsibilities because "top executives need to identify and resolve issues within an organization." Here's an example of how this skill is used from a resume that represents typical automotive services manager tasks: "resolved any customer complaints in a timely and empathetic manner. "
Time-management skills. Another crucial skill for an automotive services manager to carry out their responsibilities is "time-management skills." A big part of what automotive services managers relies on this skill, since "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." How this skill relates to automotive services manager duties can be seen in an example from an automotive services manager resume snippet: "supervised the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures. "
The three companies that hire the most automotive services managers are:
- Bridgestone163 automotive services managers jobs
- Belle Tire100 automotive services managers jobs
- Conrad's Tire Express & Total Car Care87 automotive services managers jobs
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Compare different automotive services managers
Automotive services manager vs. Section chief
A section chief's job varies with the type of organization. In most cases, a section chief is the head of a given section in an organization that is tasked with performing certain duties. A section chief is the head of a unit and provides leadership, motivation, and management of a section of employees. Their duties and responsibilities include reviewing and overseeing budgets, expenditure, and section activities.
These skill sets are where the common ground ends though. The responsibilities of an automotive services manager are more likely to require skills like "customer complaints," "strong customer service," "repeat business," and "quality service." On the other hand, a job as a section chief requires skills like "training programs," "professional development," "logistical support," and "combat." As you can see, what employees do in each career varies considerably.
Section chiefs really shine in the government industry with an average salary of $59,842. Comparatively, automotive services managers tend to make the most money in the automotive industry with an average salary of $46,919.section chiefs tend to reach higher levels of education than automotive services managers. In fact, section chiefs are 7.0% more likely to graduate with a Master's Degree and 2.5% more likely to have a Doctoral Degree.Automotive services manager vs. Maintenance planner
A maintenance planner is responsible for maintaining the efficiency and optimal performance of the operational tools, equipment, and machinery. Maintenance planners assist with the personnel's request for equipment repairs, requiring them to have excellent knowledge of the mechanical industry to identify inconsistencies and glitches and perform immediate troubleshooting. They schedule maintenance routine checks, upgrade component features, and replace malfunctioning parts as needed. A maintenance planner also supports the staff on the proper usage of machinery by creating procedural manuals and demonstrations.
Each career also uses different skills, according to real automotive services manager resumes. While automotive services manager responsibilities can utilize skills like "customer complaints," "strong customer service," "repeat business," and "quality service," maintenance planners use skills like "cmms," "maintenance planning," "maintenance tasks," and "maintenance procedures."
Maintenance planners earn a higher average salary than automotive services managers. But maintenance planners earn the highest pay in the hospitality industry, with an average salary of $76,279. Additionally, automotive services managers earn the highest salaries in the automotive with average pay of $46,919 annually.In general, maintenance planners achieve similar levels of education than automotive services managers. They're 2.7% more likely to obtain a Master's Degree while being 2.5% more likely to earn a Doctoral Degree.Automotive services manager vs. Lead mechanic
A lead mechanic coordinates the teams of mechanics and ensures the timely completion of repairs. Lead mechanics supervise their subordinates, order mechanical parts, and inspect their work making sure that the standards are met. They are responsible for repairing, overhauling, and maintaining vehicles or farm equipment. It is their job to provide support and give advice on matters associated with repairs. They also conduct road tests and maintain the repair of equipment. They should also have leadership and strong communication skills.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an automotive services manager is likely to be skilled in "customer complaints," "strong customer service," "repeat business," and "quality service," while a typical lead mechanic is skilled in "hand tools," "preventive maintenance," "hvac," and "electrical systems."
Lead mechanics earn the best pay in the manufacturing industry, where they command an average salary of $60,789. Automotive services managers earn the highest pay from the automotive industry, with an average salary of $46,919.When it comes to education, lead mechanics tend to earn similar degree levels compared to automotive services managers. In fact, they're 0.3% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Automotive services manager vs. Chief petty officer
Types of automotive services manager
Updated January 8, 2025
