Auxis jobs

The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. When necessary, the Service Desk Analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. Their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. Responsibilities • Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. • Serve as the initial point of contact for customers and provide solutions to their issues. • Escalate unresolved queries to the next level of support as needed. • Guide customers through troubleshooting process effectively • Follow up with customers to ensure high-level satisfaction and issue resolution. • Exceed customer expectations by delivering exceptional customer service. • Maintain detailed case records, documentation, and ensure cases are closed efficiently. • Identify and recommend procedure modifications or improvements. • Update or create Knowledge Base Articles to ensure accuracy in Service Desk procedure. • Stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. • Perform other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or designated personnel. • Additional responsibilities include: • Comply and adhere to Auxis operational processes and security policies. • Use Auxis Service management tools for Incident, Problem, Change, and Configuration management. • Use Auxis monitoring and management tools for the devices and infrastructure applications. • Attend all operational and project (ad-hoc) related scheduled meetings as required. • Adhere to the working hours at the client sites or as determined by the Auxis Workforce. Skills and Experience Experience: • 2-4 years of technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library). • Proficiency with Active Directory, network-shared printers, and Windows with shared drives experience. • Proven experience in efficiently managing tickets and providing exceptional customer support. Education: • A high school degree is a prerequisite for this position. • Pursuing a degree in Computer Science, Engineering, IT or equivalent working experience. (Nice to Have) Personal Competencies: • Results-Driven: Committed to delivering high-quality work, making timely decisions, and achieving company goals. • Ethical: Upholds moral values, follows ethical standards, and respects organizational policies. • Innovative: Generates creative solutions to address challenges and improve processes. • Collaborative: Works effectively with cross-functional teams to support the organization's strategy. • Data-Driven: Makes well-informed decisions by analyzing multiple variables and options. • Adaptable: Quickly adjusts to changing circumstances and appreciates diverse perspectives. • Analytical: Systematically assesses situations, identifies key factors, and prioritizes tasks. • Continuous Learner: Committed to acquiring and applying necessary knowledge and expertise. • Effective Communicator: Listens and communicates clearly to support organizational objectives. Language Skills: • Proficiency in English and Spanish (Oral and writing with a minimum of B2+ level proficiency in both languages being a requirement). Certifications (Nice to have): • CISCO CCNA • ITIL • Microsoft 365 Fundamentals • Comptia A+ About Auxis Auxis prioritizes employee growth and development to help you advance your career. Auxis' culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment, and have invested in tools to visualize the pulse of our organization better. Work-Life Balance & Flexibility Hybrid work model Flexible schedules 40-hour work week Birthday day off Marriage leave Growth & Development Paid training Internal training and development programs English improvement program Recognition & Rewards Performance recognition program Referral bonus program Motivational and team-building activities Health & Security Life insurance with MetLife Health insurance with Colmédica Contract Permanent contract

We're looking for an Accessibility Tester. The primary objective is to ensure that all company related applications comply with accessibility standards and provide an inclusive user experience for individuals with disabilities. Project Goals The main goals of this engagement are to: Identify accessibility issues in assigned OIT applications. Ensure compliance with relevant accessibility standards (e.g., WCAG 2.1 AA, Section 508). Provide actionable recommendations for remediation of identified accessibility barriers. The Accessibility Tester will perform comprehensive accessibility testing on applications as assigned. This includes, but is not limited to: Manual testing using assistive technologies (e.g., screen readers, keyboard navigation). Automated accessibility testing using appropriate tools. Review of design specifications and wireframes for accessibility considerations. Reporting of accessibility defects with detailed steps to reproduce and recommended solutions. Collaboration with development, business and QA teams to ensure accessibility issues are understood and resolved. Participation in accessibility review meetings and training sessions as required. The Accessibility Tester will be responsible for delivering the following: Detailed accessibility test plans. Accessibility test reports, including identified issues, severity, and recommendations. Defect reports for all accessibility findings in designated defect tracking system. Summaries of accessibility findings and progress updates. Documentation of best practices and accessibility guidelines as requested. Accessibility Tester Responsibilities Execute accessibility test cases thoroughly and accurately. Follow the Accessibility Checklist for Testing Team Document all findings and communicate them effectively to relevant stakeholders. Provide expert advice on accessibility best practices and remediation strategies. Maintain up-to-date knowledge of accessibility standards and guidelines. Adhere to project timelines and quality standards. Acceptance Criteria: Deliverables will be considered accepted upon review and approval by designated representative, confirming that the work meets the specified requirements and quality standards. Regular status updates will be provided through the SH weekly notes. QUALIFICATIONS: Excellent communication (written and verbal) Solid understanding of OOPS concepts Hands on experience with API and Webservice Testing, Good understanding of traceability Matrix, test strategy, test planning, Good understanding of Agile/Jira process Platforms include (Java, Mobile-PWA, SalesForce). Duties and Responsibilities: Sample Duties: Perform hands on testing - Write detailed scenarios for releases including providing estimates for test planning Review technical and business documents to prepare test cases Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

BlueWater Federal is looking for a Sr CDS Engineer to provide Cross Domain Solution (CDS) technical services for the SEWS program. As the Sr CDS Engineer, you will perform analysis and make recommendations for implementing updates/upgrades to the current CDSs and/or development of a new CDS. Responsibilities Ensure the SEWS CDSs are properly maintained and remain in an operational state. Provide support for CDS-related issues, ensuring the issue is resolved quickly and corrective actions are well documented. Perform analysis of CDS impacts when modifications or new solutions are encountered. Provide recommendations for the best course of action to address CDS-related modifications. Perform necessary rule and configuration changes to implement updates/upgrades to the SEWS CDSs. Perform engineering-level testing on CDS updates/modifications and document results. Maintain the secure status of the CDSs by testing and implementing security/vulnerability updates when available. Support health check events when CDS evaluations are required. Perform required backup and restore functions on the CDSs. Prepare the CDS for exercises and test events and return to operational status after the event. Provide CDS-related training as requested. Qualifications Bachelor's degree in an IT-related field. Must have a Top Secret Security Clearance with SCI eligibility. Minimum of Security+ certification, CISSP preferred. 5+ years of experience with CDS (Radiant Mercury) development, installation, and troubleshooting. In-depth knowledge of SELinux, networking, scripting, and regular expressions. Knowledge of IT security principles and methods. BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans. We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay. Salary range: 130-150K

Job Title: Scheduling Manager - Construction (5 Days Onsite) Full-time | On-site | Competitive Pay + Benefits ($150-$177k) At Kavaliro, we partner with industry leaders to deliver innovative, high-impact solutions across construction, engineering, utilities, and infrastructure. We're currently seeking an experienced Scheduling Manager to join a top-performing construction team in Denver. This is an exciting opportunity for a detail-oriented professional who thrives in a collaborative, fast-paced environment and enjoys leading project teams to successful outcomes. What You'll Do Communicate effectively with internal and external stakeholders to achieve project success. Collaborate with project management teams and key stakeholders to ensure positive project outcomes. Review and advise project managers and superintendents on impacts and mitigation measures for master schedules. Coach project teams on schedule requirements and contract deliverables. Develop and manage strategies for schedule-related change management. Prepare and analyze time impact assessments for contract changes and project delays. Coordinate and maintain proposal schedules and project metrics in alignment with contract requirements. Work with Virtual Design teams to develop 4D schedules and oversee 2D/4D visual scheduling tools. Prepare monthly schedule updates and progress reports. Monitor actual construction progress and evaluate performance against baseline schedules. Identify and mitigate schedule risks and opportunities, ensuring alignment with project objectives. Lead planning and scheduling through all construction phases-preconstruction, construction, commissioning, and closeout. Manage schedule scope changes in compliance with contract terms. Perform constructability and risk analysis to support project delivery. What You'll Bring 10-15 years of progressive scheduling experience in construction or a related field (required). 4+ years of supervisory or leadership experience (preferred). Bachelor's degree in Construction Management, Engineering, or related discipline (preferred). Scheduling certification (such as PSP, PMP, or equivalent) is an asset. Strong understanding of construction sequencing, methods, and field operations. Ability to interpret and apply contract requirements to schedule management. Skilled in identifying and mitigating risks and opportunities throughout the project lifecycle. Proficiency in project scheduling software and 4D visualization tools. Excellent communication, critical thinking, and problem-solving skills.

Technical Support Analyst Status: 6 month contract to hire Pay: $35.00 per hour ($80,000 annually upon conversion to FTE) (Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM) JOB SUMMARY: Our client is seeking a Technical Support Analyst for a long-term contract opportunity (with strong possibilities to convert full-time). The Technical Support Analyst will provide reliable and effective IT support services, ensuring consistent and high-quality end-user support. This role supports IT operations in alignment with established Service Level Agreements (SLAs) for assigned areas of responsibility. DUTIES: Deliver hands-on support for site IT infrastructure and end-user services, including troubleshooting and maintenance of: Desktop and laptop computers, Mobile devices and phones, Printers and peripheral devices, Audio/Visual equipment, Other related IT hardware. Collaborate with Lead Technicians to ensure site-level IT environments-including voice/data networks, servers, and storage-are properly maintained and supported, especially in remote site locations. Monitor and manage IT issues within assigned areas, taking ownership of resolution and driving issues to closure. Coordinate with external service providers to support end-user services and perform proactive/preventative maintenance on IT infrastructure. Maintain accurate tracking and documentation of end-user issues, ensuring timely resolution and closure. Work closely with Infrastructure and Network teams to understand and support systems. Support the implementation and compliance of IT processes related to service delivery and facilities. Participate in regular IT service delivery meetings and contribute to continuous improvement initiatives. Escalate high-severity or recurring issues to appropriate levels. Ensure timely follow-up and communication with users and IT peers regarding service requests and tasks. Participate in IT projects and initiatives as needed. REQUIREMENTS: Bachelor's degree, technical certification, or equivalent experience in IT or related field. 3+ years of experience in a technical support or IT service role. Self-motivated and proactive, with the ability to take initiative, contribute ideas, and lead small projects independently. Strong commitment to customer service with the ability to communicate effectively, resolve issues promptly, and maintain a positive user experience. Basic understanding of IT facilities and infrastructure, including: Data centers and communication rooms, Video conferencing systems, Access control systems, Copy/print services, HVAC/UPS systems, and Cabling. Proven ability to resolve technical issues efficiently. Familiarity with SLAs and performance metrics. Excellent verbal and written communication skills across all organizational levels. Understanding of company objectives and how IT supports business units and departments. Strong interpersonal, team collaboration, and facilitation skills. Effective organizational and project management capabilities. Work Schedule: Monday through Thursday, 6:00 AM to 4:30 PM Must be able to work in high-altitude environments Microsoft Intune & MDM: Device enrollment, policy management, troubleshooting, and support for Windows-based endpoints. Windows OS & Mac OS: Installation, configuration, and support. Microsoft 365 Suite: Outlook, Teams, Word, Excel, PowerPoint SharePoint. Active Directory: User account management, group policies. Networking Basics: TCP/IP, DNS, DHCP, VPN setup and troubleshooting. Hardware Support: Desktops, laptops, printers, mobile devices, A/V equipment. Remote Support Tools: Experience with tools like SCCM, TeamViewer, or similar. Ticketing Systems: Familiarity with platforms like ServiceNow, Jira, or Zendesk. ITIL Foundations: Understanding of incident, problem, and change management. Security Awareness: Basic understanding of endpoint protection and data security practices.

Auxis, a Grant Thornton US company, is seeking a detail-oriented and customer-focused Sr HR Services Analyst to join our dynamic team. In this role, you will be a key player in delivering exceptional business and customer service support to one of our key clients. You will serve as a first point of contact, ensuring timely and effective resolution of inbound inquiries across multiple communication channels, via phone, email, chat and text. Responsibilities Deliver first contact resolution. Professionally handle high volume inbound calls in a timely manner. Follow specific communication guidelines and escalation protocol while handling calls by topic. Identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution. Seize opportunities to gently educate clients and worksite employees on Client's offerings and online employee portal functionality. Build positive and professional relationships, and further impress customers by going the extra mile. Must be able to communicate conversations through note taking and shorthand. Maintain required documentation for client and worksite employee calls within applicable systems. Provides executive leadership administrative support as needed. Meet all agent KPI's including call efficiency, quality, quantity and NPS customer satisfaction scores. Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. Listen carefully to our customers to ensure appropriate responses. Comply and adhere to Auxis operational processes and security policies. Must attend all customer service and performance-related scheduled meetings as required. Perform other related and administrative duties as assigned. Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients. Skills and Experience English -Spanish Language (Oral and writing 90 % or higher) (C1 or above) 2-3 years of prior Customer Service- Call Center oriented role required. Must work well independently as well as a functional team member. Must have a high school diploma. Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred. Excellent computer skills and high proficiency in MS Office Suite is required. Familiarity with HRIS and Ticketing Systems is a plus. Experience in one of the following fields preferred: Human Resources, Benefits, and/or Payroll. The Senior HR Services Analyst will adjust its local schedule with resources supporting this position during Daylight Savings time changes in the USA Central Time Zone. The ability to effectively handle multiple assignments is required. Excellent verbal and written communication skills, along with demonstrated active listening skills. A genuine interest in working with and helping customers. Must possess excellent Communication skills and Involvement. Good presentation and a polite, tactful, and friendly character. Ability to interact with customers and all levels of internal personnel. Attention to detail. Project an energetic attitude, warm welcome and positive image over the phone and similar channels. Adhere to attendance and punctuality standards. Work additional hours on as needed basis. Adapt to change and meet the changing demands of the work environment. Working knowledge of all customer service reports and systems Organizational, analytical, and problem-solving skills are essential

Benefits Analysts Lead, in addition to being an overall SME, serves a useful role for both senior management and team members alike. The duties are diverse, ranging from taking care of the spirits of employees to making decisions to further help the business. Provide professional support. Provides support and direction to the members of their team directly related to the day-to-day of the operation, being the point of contact to answer questions or take the request or suggestion of the team to Senior Management/Client so that they can debate about it and communicate any resolution or decision about it. Additionally, the Lead works on continuous improvement and recommends or suggests process improvements to help the account succeed. Responsibilities •Manages team productivity and utilization-focused on Client-Specific KPIs and Goals set by AUXIS Management •Support the administration of management tasks associated with payroll, separations, Leavesof Absence (LOA), Short Term Disability (STD), and on-boarding of new hires. •Monitor overall team workload and reallocate/delegate tasks as necessary to ensure optimalteam efficiency. •Build morale, establish an atmosphere of team camaraderie, and promote a common teamidentity. •Conduct weekly team meetings to discuss and identify issues of interest and concern, as well asbi-weekly 1:1 check-in with each team member. •Communicate and enforce local office policies, including time tracking requirements. •Creates and distributes weekly Status reports. •Assess team talent, identifying stronger and weaker performers. Creates PIPs and definessupportive actions on low performers •Gathers information and establishes the online enrollment system for clients. •Provides support to insurance sales regarding prospect assignment, systems data entry, reportgeneration, and participant enrollment. •Obtains client signatures on the Benefits Administration Summary documents using DocuSign. •Compiles Benefits Brochures for clients' benefit programs. •Provides support to the annual 1094/1095 form process such as billing. •Clocks in and out consistently and accurately by using the electronic timeclock system for alltime worked and does not perform any work when not clocked-in. •Interviews candidates for open positions and provides feedback on feasibility/team fit. •Conducts the new hires onboarding and training. Auxis Resource Profiles 2 • Identifies opportunities for process improvement within the team's workflows and collaborates with team members to implement enhancements. • Performs all tasks and duties carried out by the agent team as part of routine responsibilities, • ensuring the lead is well-versed in all processes executed by their team. • Responds consistently to recruiting and escalates business needs. • Performs Quality Evaluations and provides QA Coaching if needed. • Monitors the queue and provides real-time support to the team, taking immediate actions when necessary. Skills and Experience •2+ Years of experience as a Team Lead; experience in a call center environment preferred •High School Diploma is required •Advanced bachelor studies in Business Administration, Human Resources, Social Sciences or related field as plus •Experience in one of the following fields preferred: Human Resources, Benefits, and/or Payroll •Professional services experience/ PEO knowledge preferred •Excellent verbal and written communication skills, along with demonstrated active listening skills •Proficient with MS Office tools, including the ability to work with multiple applications at the same time •Organizational, analytical, and problem-solving skills are essential. •Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients •English Oral and writing 90% or higher - C1 or above This job adjusts to the Eastern Time Zone and follows a US holiday schedule. About Auxis Auxis prioritizes employee growth and development to help you advance your career. Auxis' culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization. Benefits Health benefits including prepaid medicine. Training and development programs Employee recognition program Paid time off Paid day off for your birthday!

The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. Responsibilities Answer customer calls regarding client services (Passports and Visas) Meet all agent KPI's including call efficiency, quality, quantity and NPS customer satisfaction scores. Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. Walk customers through the process and educate them on the requirements. Educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. Resolve customer concerns through a One Call Resolution vision. Listen carefully to our customers to ensure appropriate responses. Tactfully handle upset customers with empathy. Mirror service offerings to travel needs - offer upgrades/downgrades appropriately. Communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. Input all concerns or suggestions for company follow-up, as well as survey responses. Adhere to department guidelines when servicing our customers. Complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. Notify management of problems or trends and provide feedback both via email and noting customer accounts. Transfer calls to appropriate department. Assist other department personnel as needed due to fluctuating workloads. Perform other related duties as assigned. Comply and adhere to Auxis operational processes and security policies. Must attend all customer service and performance-related scheduled meetings as required. Skills and Experience English -Spanish Language (Oral and writing 90 % or higher) (C1 or above) 1-2 years of prior Customer Service/Call Center experience Customer Service Analyst will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone. Must be available to work on-site full time. Must have a high school diploma. Excellent verbal and written communication skills. A genuine interest in working with and helping customers. Must possess excellent Communication skills and Involvement. Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred. Good presentation and a polite, tactful, and friendly character. Ability to interact with customers and all levels of internal personnel. Proficient knowledge of computer systems / software. Attention to detail. Project an energetic attitude, warm welcome and positive image over the phone. Adhere to attendance and punctuality standards. Work additional hours on as needed basis. Adapt to change and meet the changing demands of the work environment. Working knowledge of all customer service reports and systems Organizational, analytical, and problem-solving skills are essential. The ability to effectively handle multiple assignments is required.

BlueWater Federal is looking for a Theater Manager to support the analysis of user needs and develop the design and associated hardware and software recommendations to support the SEWS program Responsibilities • Support the analysis of user needs and develop the design and associated hardware and software recommendations to support those needs. • Collaborate with SEWS contractor and government personnel to plan routine and emergency trips. • Provide rotating 24/7 on-call Tier 2 system support for remote users, to identify and resolve hardware, software, and communication issues, document solutions, and develop recommendations to reduce the frequency of repairs. • Respond to system outages to ensure issues are resolved per contract requirements. • Support foreign partner system and network installation, maintenance, and sustainment. • Support Emergency On-Site Sustainment (EOSS) travel to customer locations as required. • Respond to system component failures or change requests and plan system change or restoral implementation. • Plan, develop and conduct user training for existing staff as well as new CCMD and FMS users. • Travel up to 50% in a year to Foreign Partner locations. • Perform planning and execution for a single or multi-team sustainment and training trip. • Update Technical Data Package as required to document system. • Perform on-site sustainment including but not limited to system operational check out, inventory, system updates, equipment firmware updates and documentation updates. Qualifications 3+ years of experience in systems administration, Tactical Combat Operations, and GCCS • Must have an active Top Secret clearance with SCI Eligibility • Knowledge of virtualization concepts and products (VMware); Microsoft Active Directory (AD) for user and groups; Microsoft Operating Systems (Server & Workstation) • Familiarity with Oracle/Sybase/Postgres database maintenance; Java application servers (Tomcat, JBoss) • Familiarity with Linux/UNIX applications and services (NFS, SSH, NTP, LDAP, HTTP, Ansible) • DoD 8570 IAT Level II certification (Security+, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP) • Partner and Allied nation exercise experience is desired BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay. Salary range: 135-145K

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Role: Business Continuity Professional Duration : 14+ months Location: Greenwood Village, CO · Bachelor's degree required and Certifications are preferred. Job description: · Conducts application and infrastructure impact and risk assessments of enterprise-wide or very complex IT systems. · Manages successful project delivery through disciplined project management processes. · Beyond robust and effective project management skills, you must be highly effective in communication: highly developed verbal, written, and presentation skills are all mandatory. · Conducts comprehensive and strategic Application Impact Analysis (AIA) processes, templates, plans and analysis. · Analyzes cost/benefit/ROI/TCO dimensions of proposed disaster recovery alternatives. Materials will be used at management and executive levels for funding and scope decisions. · Develops comprehensive and strategic business impact analysis (BIA) in regard to disaster recovery (DR) and business continuity planning (BCP). · Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems in regard to Business Impact Analysis, Business Continuity Planning, and Disaster Recovery. · Strong technical, business and project management skills. · Develops advanced concepts, techniques, and standards. · Develops new processes and approaches based on professional principles and theories. · Viewed as functional expert in field within KP. · Applies advanced principles, theories, and concepts. · Contributes to the development of innovative principles and ideas. · Both Customer and internal IT facing position. · Conduct high-quality and effective Application & Infrastructure impact/risk assessments through interviews, collaboration, workshops and data analysis. · Documents functional requirements, develops application impact analysis (AIA), identifies and develops options and recommendations for Customer in order to reach their business objectives. Preferred Skills: · Certified Business Continuity Professional (CBCP) or Master Business Continuity Professional (MBCP) Prefer PMP (Project Management Professional) Certification · 5 - 8 years related experience. · BA/BS Degree Additional Information For more information, Please contact Shubham Rastogi ************** *********************************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Responsible for Access Service Request ordering to support the Comcast Voice Engineering TDM Network. Partners specifically with Design Engineering to order, receive confirmation, and document DS0 thru OC Level TDM circuits from LECs and CLECs to stand up, maintain, as well as groom the Comcast TDM Voice Network. Familiar with ASRs, FOCs, DLRs, CLRs, LOAs as well as an understanding of ICAs, Quoting and TDM Peering. Demonstrates a strong working knowledge of all functional disciplines within department and a detailed understanding of the organization as a whole. Works independently with minimal to no supervision while also demonstrating the ability to lead projects & initiatives autonomously. Key Responsibilities: · Performs ASR Ordering with Multiple LECs/CLECs/Wireless Carriers in order to connect the Comcast Network with PSTN network including Tandems, End Offices, and Long Haul Carriers. · Establishes and maintains a relationship with multiple carriers in order to receive FOCs/DLRs and document LEC information related to Comcast circuits. · Escalate issues to carriers for the prompt receipt of FOCs as well as testing readiness for circuit installs. · Escalate issues to Design Engineering for correct CLRs containing correct design CFA for LEC Ordering. · Researches and resolves carrier billing issues related to ASR installs and disconnects. · Will work daily with Design Engineering, Test and Turn Up, Capacity and other teams in order to establish and maintain the Comcast Voice Network. Additional Information Prashant Sharma, Recruitment Specialist Artech Information Systems LLC 360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960 Contact : ************ *******************************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Summary: This positions will assist with Order Management and Customer Billing. This will include managing customer account set up in compliance with contract terms and conditions for accuracy, processing of orders in a timely and accurate method. This position will interface with multiple operational groups across Comcast Business and outside clients to obtain and secure accurate data for billing and customer service requests. The ideal candidate will have an understanding of advanced voice technology and operational issues related to billing issues. ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Process billing set-up for customers accurately and timely for invoice runs. Adjust billing parameters as needed in case of contract changes Research and resolve customer disputes Accurately processing of sales tax, fees, and other miscellaneous charges Process, track and maintain account records accurately. Ability to communicate to high level customer representatives billing details Research and resolve complex customer escalations. Prepare Billing Reconciliations and Root Cause Analysis Meets or exceeds departmental key performance indicators. Professionally interact and engage multiple operational groups across Comcast and outside clients. Represent Comcast in a professional and positive manner in all facets. Ability to work mandatory overtime. Must be able to work all shifts as scheduled, including evenings, weekends and holidays. Punctual, regular, and consistent attendance. Performs other duties as assigned. Qualifications QUALIFICATIONS: Preferred QUALIFICATIONS: Working knowledge of Accounting Principles Telecommunication Billing Experience Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected] om

Our client is seeking an Infrastructure Engineer for a contract to hire scenario. The Infrastructure Engineer will be responsible for designing and implementing the technology infrastructure that supports an organization's business goals. They are essential in ensuring clients' infrastructure is built in a way that ensures the TAC team can support the smooth running of all hardware and software applications, from servers and storage devices to email systems and databases. DUTIES: System Design and Architecture: Engineers design the architecture of IT systems, including servers, storage solutions, and network configurations. Implementation and Deployment: They oversee the implementation of infrastructure components, installing hardware, configuring software, and ensuring seamless integration. Security Implementation: Implementation of security measures such as Defender and Huntress. Work closely with the Technical Assistance Center to ensure we implement projects in a way that ensures the environment can be supported effectively. Work closely with the Project Manager to ensure projects are current on status and within budget as well as to escalate project issues and risks, gain approval for needed changes to projects, and for scheduling needs. Work closely with the Project Coordinator/Dispatcher for project scheduling and status needs. Documentation: Create accurate documentation of client infrastructure, including configurations, processes, and changes during the project lifecycle. Training and Support: Have the ability to train users to use the technology they have built for them. Have the ability to train new Infrastructure Engineers on internal company policy and procedures as well as customer environments and standards for project and technology implementation. Assist the TAC team with tickets as needed. Meet their weekly client billable goal per week. Currently this is 22.5 or higher. REQUIREMENTS: 5+ years of overall IT Support/Client facing experience in an MSP environment Technical Expertise: Strong knowledge of cloud platforms (Microsoft 365, Azure), Windows Server, Active Directory, Intune and Autopilot, networking (LAN/WAN, firewalls), and virtualization (VMware/Hyper-V). Sales Acumen: Ability to translate technical solutions into business value and communicate effectively with non-technical stakeholders. Quoting Experience: Familiarity with quoting tools and vendor pricing (Dell, HP, Cisco, Microsoft). Excellent problem-solving, time management, and documentation skills. Strong interpersonal and presentation skills for client interactions. Knowledge of ITIL best practices. Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

As an Automation Developer I, you will be responsible for the design, development, and delivery of RPA, IDP, BI, and other solutions to our clients. Utilize recognized methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements. Responsibilities Works closely with Senior Developer and Solution Architect in understanding the functional and technical design. Creates and maintains Process Definition Documents (PDD) with supervision from Business Analysts as needed. Develops and configures automation processes as per the Solution Design Document (SDD) to meet defined requirements in adherence to best practices. Complies with and helps enforce design and coding standards, policies, and procedures. Ensures quality of coded components by performing thorough unit testing. Analyzes, understands, and documents the business processes in detail where required. Works within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process. Collaborates with Operations team to stabilize, enhance, or fix automations. Skills and Experience Must Haves: English - Spanish Language (Oral and writing 85 % or higher), (B2+ or above). 1+ years of experience in related field. High School diploma. Ability to build a robot with direction & guidance. 6+ months of experience in UiPath UiPath Developers training UiPath RPA Developer Continuous Learning training UiPath Document Understanding Overview training UiPath Automation Developer Associate training Microsoft Power Platform Fundamentals training Nice to Haves: Experience with MS Power BI and database design Experience with MS Power Automate or MS Power Apps 6+ months of experience in development (i.e., .Net/Visual/SQL/HTML/Macros) Consulting experience About Auxis Auxis places a high priority on employee growth and development, fostering an environment where you can advance in your career. Our culture empowers you to perform at your best, aligning with our team's shared goals. We are continuously working to enhance our culture and environment, investing in tools to gain better insights into the heartbeat of our organization.

We are looking for a motivated and detail-oriented Junior Sourcer to join our Talent Acquisition team in Colombia. This is a great opportunity for someone beginning their career in Human Resources-especially students or recent graduates from SENA in areas such as Human Resources, Business Administration, Psychology, or Data Analysis. In this role, you will play a key part in identifying and engaging potential candidates, supporting the recruitment process, and contributing to the growth of our teams across the organization. Responsibilities Source candidates using platforms like LinkedIn, job boards, and internal databases. Conduct initial candidate screenings to evaluate interest and availability. Maintain and update candidate pipelines in the Applicant Tracking System (ATS). Collaborate with Recruiters to understand hiring needs and align sourcing strategies. Schedule interviews and manage candidate communications. Assist in preparing recruitment reports and handling administrative tasks. Support recruitment events, job fairs, and initiatives with SENA. Skills and Experience Active SENA student or recent graduate in Human Resources, Business Administration, Psychology, or related fields. English level: A2 (Basic - able to hold simple conversations). Genuine interest in building a career in Talent Acquisition. Strong communication, organization, and interpersonal skills. Basic knowledge of Microsoft Office and Excel. Proactive, curious, and eager to learn. Availability to work from the office twice a week (hybrid schedule, days defined by the team). About Auxis Hands-on experience in talent sourcing and recruitment. A structured mentorship and learning program. Career growth opportunities within the Talent Acquisition team. Hybrid work model (2 days onsite per week). Legal benefits in accordance with Colombian labor law.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Product Development Engineer-IV Location: Denver CO Duration: 12 months JOB DESCRIPTION Senior or principal product development engineer (equivalent to Engineer 4 or Engineer 5) to augment the tcp IP CDN development team specifically to develop features and functionality required for Comcast Technology Solutions' commercial Comcast CDN offering including but not limited to: Role Summary: Responsible for researching, designing, planning, developing, coding and/or evaluating new, advanced technologies by translating customer requirements or strategic business objectives into final product design. Works with engineering, marketing, customer service, and engineering support to develop detailed design, project plans, and product launch. Core Responsibilities: Other duties and responsibilities as assigned. Education Level: Technical Skills: Field of Study: What candidates need: Candidates Must review in detail the teams code at below links: ******************************************************* ********************************* ************************************************** This role is primarily focused on expanding the "Traffic Operations" portion of the platform and building self-service APIs and additional features. Additional Information Prashant Sharma, Recruitment Specialist Artech Information Systems LLC 360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960 Contact : ************ *******************************

As an Accounting Supervisor, you will be responsible for overseeing the day-to-day accounting operations, managing a team of accountants, and ensuring the accurate and timely delivery of financial services to our clients. Your expertise in financial reporting, team leadership, and client management will be instrumental in driving excellence and fostering strong relationships with our clients. The Accounting Supervisor will report to the Accounting Manager. Responsibilities Service Delivery Management Oversee the day-to-day accounting operations, including accounts payable, accounts receivable, general ledger, and financial reporting. Review and approve journal entries, reconciliations, and financial statements prepared by the accounting team. Collaborate with cross-functional teams to ensure accurate and timely month-end and year-end closing processes. Monitor and analyze financial data, identifying trends, issues, and areas for improvement. Coordinate and communicate with clients to understand their accounting needs, resolve queries, and provide exceptional client service. Ensure compliance with accounting principles, tax regulations, and relevant laws for all client accounts. Develop and maintain strong client relationships, serving as the main point of contact for accounting-related matters. Prepare and present financial reports, budgets, and forecasts to clients and management. Implement and maintain robust financial controls and procedures to safeguard client assets and mitigate risks. Work with client operational peers to understand daily / weekly / monthly assignments and ensure on-time and accurate delivery. Support team leads with escalations and act as back up. Support consistently achievement of service level agreements with customer and maintain NPSon target. Team Leadership Lead and supervise a team of accountants, providing guidance, training, and performance evaluations to ensure high-quality service delivery. Oversee the day-to-day operations of the accounts payable department, including task assignment, workload management, and prioritization. Maintain attrition levels on target for accounts in scope. Oversee customer communications and ensure proper distribution to the staff. Participate in the recruitment and onboarding of new team members, fostering a positive and productive work environment. Operational Management Supervise and approve various finance and accounting activities, including preparation of reports and statistical data detailing operational results. Ensure accomplishment of productivity and quality targets for teams in scope. Work with client operational peers to understand daily / weekly / monthly assignments and ensure on-time and accurate delivery. Maintain operational policies and practices to ensure data necessary for business operations is accurate and reliable. Account Management Support and provide subject matter expertise on monthly SLR meetings with clients. Support consistently achievement of service level agreements with customer and maintain NPS target. Innovation Agenda Support the implementation of operational analytics platforms and new technologies aimed to improved efficiency and organization. Analyze accounting data, identify trends, and provide insights to management for cost-saving opportunities, process improvements, and financial reporting. Stay updated on industry trends, emerging technologies, and regulatory changes related to accounting, and recommend and implement process improvements accordingly. Identify and implement automation and digitization opportunities to streamline accountingprocesses, reduce manual efforts, and improve productivity Key Metrics Service Delivery SLA/SLR Performance POD Productivity & Quality Innovation Commercial Management Client Satisfaction (NPS) Team Leadership Employee Attrition- 20% Employee Engagement Talent development Compliance & Administration Security Compliance Policy Compliance One on Ones Performance Evaluations Skills and Experience Requirements (Licenciatura) Bachelor's degree in accounting. 6 + years' experience in accounting or finance roles, with a strong background in general accounting and financial reporting. Minimum of 3 years of leadership experience, preferably in an outsourcing or professional services environment In-depth knowledge of accounting principles, financial controls, tax regulations, and relevant laws. Proficiency in using accounting software and ERP systems. Knowledge of SAP or Oracle is a plus. Strong analytical and problem-solving skills, with the ability to interpret financial data and provide strategic insights. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders. Strong organizational and time management skills, with the ability to prioritize and meet deadlines in a fast-paced environment. Detail-oriented with a focus on accuracy and quality in deliverables. Ability to lead and motivate a team, fostering a positive work environment. Demonstrated ability to adapt to changing priorities and work effectively under pressure Additional Requirements (Nice to have): CPA Qualification is preferred About Auxis Auxis prioritizes employee growth and development to help you advance your career. Auxis' culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization. Benefits Health benefits including medical, vision, and dental. Asociacion Solidarista Training and development programs Employee recognition program Paid time off and family-paid leave Paid day off for your birthday!

As an Accounts Receivable Clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. Your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. This position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. Responsibilities Generate accurate and timely client invoices based on contract terms and billing schedules. Review and verify invoices for accuracy, completeness, and adherence to company policies. Coordinate with internal teams to obtain necessary information for invoicing. Address client inquiries related to invoices promptly and professionally. Monitor and manage outstanding receivables for multiple client accounts. Ensure timely and accurate application of payments received. Investigate and resolve discrepancies or issues related to payments and client accounts. Follow up with clients on overdue payments through calls, emails, or other communication channels. Maintain accurate records of client payments, adjustments, and collection activities. Collaborate with clients to establish and communicate payment terms and schedules. Monitor and analyze cash flow trends and aging reports to identify potential collection issues. Recommend and implement strategies to improve cash flow and reduce delinquency rates. Properly prepare needed financial and operational reports for all transactional activities, as required and in accordance with client procedures. Build and maintain positive relationships with clients to ensure timely and accurate payments. Address client inquiries and resolve issues related to billing and collections. Work closely with internal teams to ensure effective coordination and communication. Continuously evaluate and streamline accounts receivable processes to improve efficiency and accuracy. Prepare and review documentation to support internal and external audits, as required. Participate in client Service Delivery Reviews (weekly, monthly, quarterly, annually, etc.) Work with the Quality Audit Team to increase performance and efficiency of BPO operations. Skills and Experience General Requirements English - Spanish Language (Oral and writing B2 or above). High school diploma or equivalent; additional education in accounting or related field is a plus. Proficient in using accounting software and MS Office applications, particularly Excel. Strong attention to detail and accuracy. Excellent organizational and time management skills. Strong verbal and written communication skills. Ability to work independently and collaboratively in a team environment. Knowledge of basic accounting principles and practices. Familiarity with relevant laws, regulations, and compliance requirements. Ability to handle confidential information with discretion and integrity. About Auxis Auxis prioritizes employee growth and development to help you advance your career. Auxis' culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization. Benefits Health benefits including medical, vision, and dental. Asociacion Solidarista Training and development programs Employee recognition program Paid time off and family-paid leave Paid day off for your birthday!

The Service Desk SME - Microsoft 365 is responsible for providing advanced technical expertise, guidance, and support to Service Desk agents and end-users in the use, troubleshooting, and administration of Microsoft 365 applications and services. This role ensures efficient resolution of complex issues, drives knowledge improvement, and acts as the escalation point for Service Desk teams. The SME also contributes to training, documentation, and process enhancements to improve customer experience and operational excellence. Responsibilities Provide support and guidance to end users via phone, chat or email for cases related to Microsoft 365. Serve as the subject matter expert for Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, Office applications, and related security/compliance features. Act as the escalation point for advanced incidents and requests, ensuring timely resolution of complex technical issues. Provide mentorship, coaching, and training to Service Desk agents to improve technical capabilities and first-call resolution rates. Collaborate with infrastructure, security, and application teams on cross-functional issues and escalations. Develop, update, and maintain knowledge base articles, troubleshooting guides, and SOPs for Microsoft 365. Support user account management in Azure AD and Microsoft 365 Admin Center (licensing, permissions, security policies). Monitor recurring issues, perform root cause analysis, and recommend improvements to reduce incident volume. Participate in service delivery reviews, identify gaps, and propose enhancements to improve customer satisfaction. Stay current with Microsoft 365 updates, features, and best practices to proactively improve service desk capabilities. Skills and Experience Academic Requirements: English - Spanish proficiency at B2+ level or higher. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. MS 365 Fundamentals Certification (desirable). Experience: Minimum 2 years in Service Desk or IT support, with at least 1 year focused on Microsoft 365 support. Hands-on experience with Microsoft 365 Admin Center, Teams administration, and Exchange Online troubleshooting. Experience with Azure Active Directory (user management, MFA, security groups). Strong troubleshooting skills across Microsoft 365 apps including Outlook, Teams, OneDrive, and SharePoint. Familiarity with Intune and endpoint management within Microsoft 365. Understanding of ITIL processes (Incident, Request, Problem, Knowledge Management). Proficiency with remote support tools and ticketing systems (e.g., ServiceNow, Jira, Remed