Avalara jobs

What You'll Do Avalara is looking for experienced Account Development Representatives (ADRs) to identify net new prospects and high value opportunities through outbound prospecting. The function of an ADR serves as an important part of our sales process. * This is an Onsite role, (4 days a week in office), based in Durham. * You must be based within 1 hour commute to Durham and will report into a Sales Manager. This role is not eligible for sponsorship. What Your Responsibilities Will Be * Every day you will create quality opportunities and schedule meetings for our sales teams by using leads or accounts provided by marketing by telephone, email, and other means. * You will become an expert on products and services and maintain relevant industry knowledge. * You will maintain active engagement with leads through scheduled follow-up communications to increase customer interest in Avalara products. * You will improve customer participation in webinars, certification events, and conferences. * You will achieve monthly quotas of qualified and sales accepted opportunities. What You'll Need To Be Successful * You are optimistic and fun. You know how to put in the work, and also understand that joy and positivity is a necessary ingredient to accomplishing your goals. * You are curious. You know you can improve and embrace all opportunities to learn - from others, and from our own mistakes. You ask "why?" every day and always looking for ways to develop your skills. * You take ownership. You don't make excuses and have a sense of accountability- for yourself, and others. * You keep things simple. We are in the business of simplicity, and you communicate complex scenarios in a way anyone can understand. * You have experience calling into and working with Enterprise customers and prospects. #LI-Onsite Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. * You'll bring experience using AI and AI-related technologies, ready to thrive here. * You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. * You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We're defining the relationship between tax and tech. We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world. We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too. We're An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company - we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Dear all, Vertex Elite is currently seeking a qualified Workday Technical Lead to join our team. If you or someone you know is interested, please feel free to reach out for more details or share your updated resume. Work Authorization : USC or Any valid USA work authorization Job Type : Contract Location : 100% Remote Duration : Long term Required Workday Modules Experience Core HCM Talent & Performance / Optimization Advanced Compensation Peakon VNDLY PRISM With Best Regards, Rama Raju | Vertex Elite LLC | E-Verified Company | ********************

The Global E-invoicing Regulatory Intelligence Senior Manager will play a pivotal role in ensuring compliance and legal clarity in the rapidly evolving global e-invoicing landscape. Reporting directly to the Vice President of Global E-invoicing Solutions, this position will serve as the subject matter expert in interpreting, monitoring, and analyzing e-invoicing and compliance legislation. The ideal candidate will have a deep understanding of legal frameworks and their application to e-invoicing mandates across various jurisdictions and be instrumental in maintaining the central source of truth for regulatory updates. Key ResponsibilitiesRegulatory Monitoring and Legal Interpretation Track and monitor global e-invoicing compliance legislation and regulatory changes across jurisdictions. Analyze and interpret legal mandates, ensuring accuracy in compliance requirements. Engage directly with tax authorities to validate and clarify legal interpretations, ensuring alignment with global standards. Collaboration and Cross-Functional Partnership Collaborate closely with the Global E-invoicing Technical Intelligence Senior Manager, who specializes in interpreting technical specifications of e-invoicing mandates. Provide legal insights and guidance to technical teams to ensure seamless implementation of e-invoicing solutions. Central Source of Truth Maintenance Lead the maintenance of the central repository for global e-invoicing regulatory updates. Ensure structured and consistent updates to this repository, making it accessible and reliable for stakeholders. Compliance Support and Communication Own the processes for monitoring, tracking, and documenting compliance interpretations. Develop clear communication channels with relevant stakeholders, including tax authorities, legal teams, and internal departments. Support structured updates to regulatory systems and processes, ensuring compliance is embedded within operational practices. Qualifications Extensive experience in regulatory intelligence, legal analysis, or compliance, preferably within the e-invoicing or digital reporting domain. Strong expertise in legal interpretation of compliance legislation, with proven ability to interact with tax authorities. Demonstrated ability to track and monitor global regulatory changes and manage complex compliance processes. Excellent collaboration skills, particularly with technical teams, to bridge legal and technical requirements. Superior organizational skills for maintaining a central repository and structured regulatory updates. Strong communication skills, both written and verbal, to effectively engage with stakeholders. Advanced degree in Law, Compliance, Business Administration, or a related field is preferred. Why Join Us? This role offers an exciting opportunity to be at the forefront of global e-invoicing advancements, making a significant impact on compliance practices and regulatory intelligence. As a key leader in the team, you will shape the future of e-invoicing solutions while collaborating with global experts and authorities. Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $157,900.00 - $205,400.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

Job Description We're looking for a commodity buyer to join our team! This person will be accountable for the Quality, Delivery, Cost, Feature, Technology, Sustainability, and Risk Management (QDCFTSR) of suppliers within the Electronics segment. You will be responsible for making sure that the segment business plan is implemented through the selection of the right suppliers, and by continuously securing supplier QDCFTSR performance by using the tools and purchasing/cross-functional network during production and post-production phases. This position will be based out of our Greensboro, NC headquarter location and will report to the Head Electronics Purchasing North America. Responsibilities will include: • Develop, negotiate, and implement strategies resulting in improved supply chain performance, enhanced product quality, innovative technology, and maximum value • Drive negotiations and executive agreements with suppliers within your segment • Contribute to segment business plan & be an active member in the global network of Buyers • Collaborate with other members of the global supply chain to successfully develop and execute global supply chain and technology strategies • Drive all relevant activities to deliver on Quality, Delivery, Cost, Feature, Technology, Sustainability, and Risk Management targets (QDCFTSR) • Forecast cost evolution for scope of responsibility • Manage and negotiate product/processes changes during production phase and after production phases • Perform daily purchasing activities related to production orders, logistics, and financial flows to the suppliers Requirements What We Are Looking For • 5+ years of strategic purchasing (e.g. end-to-end supplier relationship management, sourcing, negotiations, contracts) experience • Proven negotiation and communication skills • Strong business acumen, agile in way of working • Desire to work in a collaborative team towards a common purpose • Bachelor's degree in Business, Supply Chain, Engineering, or related field, or equivalent working experience Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Retirement Plan (401k, IRA)

Job Description Come join our team! As a Visualization Designer & Vision OS App Developer, you'll collaborate closely with industrial designers, UX specialists, and engineers to prototype and build AR applications for Apple Vision Pro-pushing the boundaries of spatial computing while redefining the product design process. You'll help designers re-imagine how hardware, software, and interfaces are experienced in real time and space, while developing interactive tools that reveal and measure the impact of design decisions. This is a rare opportunity to shape the future of transportation through intuitive, immersive, and technically sophisticated experiences. In this role you will: • Develop immersive applications for Apple Vision Pro (vision OS) and MacOS, purpose-built for visualizing transportation design concepts. • Collaborate with transportation designers and visualization specialists to bring real-world vehicle designs into immersive mixed-reality environments. • Develop applications that enable product visualization and design reviews in spatial computing contexts. • Build real-time, immersive applications that track and measure user interactions to inform and validate design decisions. • Create compelling, interactive visualizations that bring product and experience concepts to life using mixed-reality and vision OS tools. • Support the creation of design review apps, virtual walkarounds, and in-cab experience simulators for use in design and marketing. • Prototype intuitive, spatial UX interfaces tailored to industrial and commercial vehicle workflows Requirements • Proficiency in Obj-C, C++ and/or C. Proficient in Swift, Knowledge of Python, Java, comfortable learning new languages. • Deep understanding of iOS and/or mac OS system libraries, frameworks, and technologies. • Expertise with Swift concurrency APIs/Apple CPU/GPU architecture. • Experience delivering high quality software to end users / optimizing and debugging complex systems. • Solid understanding of AR/VR spatial computing, scene optimization, and performance tuning for real-time applications. • Expertise with 3D software such as Rhino, Alias, Blender, or equivalent CAD tools. • Experience rendering & visualizing with platforms such as KeyShot, VRED, Unreal Engine. • Proven ability to convert and optimize complex transportation design CAD models for real-time AR use. • Strong grasp of materials, lighting, and scene composition for photorealistic or real-time visuals. • Knowledge of design workflows in transportation or mobility-focused. • Experience translating 3D concepts into user-friendly, interactive experiences within AR and spatial computing contexts. • Expertise prototyping and testing UI/UX flows for mixed-reality apps with a focus on design visualization. • Experience working cross-functionally with engineering, product, and design teams to ensure accurate rendering of industrial designs in app experiences. • Experience optimizing applications for performance, interactivity, and scalability on Apple's AVP platforms. • Experience in 3D asset pipeline integration using tools like Blender, Auto desk Tools, Unity alongside native Apple frameworks like Swift UI. Bonus Qualifications • Advanced in mathematics for 3D real time applications (linear algebra). • Solid understanding of human-centered design and interactive prototyping in AR/VR contexts. • Previous experience working in automotive or transportation sectors. • Portfolio of mixed-reality applications or visualization tools. Benefits Health Insurance Medical Insurance 401K Match Paid Time Off

The Electrical Cx - QA/QC Support Specialist ensures that electrical systems in data center projects meet all quality, safety, and operational requirements. This role combines proactive oversight with responsive problem-solving to ensure that power distribution, grounding, and protection systems are properly designed, installed, tested, and commissioned according to owner expectations, safety standards, and industry best practices. Due to the hazards associated with electrical systems, the specialist supports and coordinates closely with the Energy Marshal, confirming all pre-energization verifications and documentation are complete before startup. Working collaboratively with contractors, engineers, and customer teams, the specialist maintains professionalism under pressure and encourages a cooperative, improvement-oriented culture. The ideal candidate brings deep experience in electrical commissioning, strong safety awareness, and excellent communication and analytical skills. Location: This position is considered remote work, but you are required to be on-site at various client project sites each week as assigned. Key Responsibilities: Commissioning Activities Ensure all electrical systems are installed, tested, and performing in accordance with project specifications, design intent, and applicable codes and standards. Review Factory Acceptance Test (FAT) results for major equipment and track closure of open or deferred items with vendors and site teams prior to functional testing. Conduct proactive inspections through L1-L3 phases to confirm proper handling, installation, and readiness of equipment such as switchgear, PDUs, UPS systems, transformers, and generators. Verify that pre-functional and startup testing (L3) are properly executed and documented by trade contractors, ensuring all Lockout/Tagout (LOTO) and energization activities are coordinated with the site Energy Marshal. Validate integration between electrical, mechanical, and control systems, and oversee corrective actions through retesting prior to handoff to commissioning. Documentation and Reporting Prepare, maintain, and track QA/QC documentation-including inspection reports, checklists, MOPs, and test verification forms-within approved customer platforms. Compile and submit comprehensive commissioning reports and turnover packages that include test results, lessons learned, and as-built documentation. Collaboration and Communication Coordinate daily with project managers, design engineers, contractors, and client representatives to align quality and commissioning activities with project milestones. Participate in commissioning meetings, site walkdowns, and coordination sessions to report progress and identify potential risks or delays. Communicate findings constructively and participate in coordination meetings to report QA/QC progress, readiness, and safety verification prior to energization. Quality Assurance Perform field inspections to verify conformance with drawings, specifications, and best practices, emphasizing electrical safety and energization readiness. Identify and document non-conformances, recommend corrective actions, and support procedural improvements to enhance safety, efficiency, and reliability. System Turnover & Handoff Support Support commissioning handoff from L3 to L4, coordinating documentation and verifying closeout deliverables. Collect and verify O&M manuals, training materials, warranties, and attic stock for turnover to operations. Assist in scheduling and pre-coordination of training for operations staff. Qualifications: Education: Bachelor's degree in Electrical Engineering or a related field. Equivalent experience may be considered. Relevant certifications, such as Certified Commissioning Professional (CCP), Professional Engineer (PE), or LEED Accredited Professional, are a plus. Experience: Minimum of 5 years of experience in electrical systems commissioning, preferably in data centers or mission-critical facilities. Expertise in electrical distribution systems, including low, medium, and high-voltage equipment. Familiarity with industry standards and codes, such as IEEE, NEC, NFPA, and NETA. Skills: Strong technical knowledge of electrical system design, operation, and testing. Proficient in commissioning and project management software, such as Cx Alloy, Bluebeam, Procore, or similar platforms. Excellent problem-solving and analytical skills. Strong verbal and written communication skills. Ability to manage multiple priorities in a dynamic, fast-paced environment. Working Conditions: Regular travel to data center project sites. Ability to work in construction and industrial environments, including exposure to varying temperatures, noise levels, and confined spaces. May require extended hours during critical project phases. Compensation: $80,000 - $130,000, dependent on experience and location Health Benefits: Medical, Dental, Vision, LTD/STD, Life-AD&D Retirement: 401(k), discretionary Pension & Profit sharing, subject to Plan documents 15 days paid time off (prorated based on start date) and 8 holidays About Vertex Vertex Innovations, Inc. is a Colorado company founded in 2003 by Wayne and Erica Smith. "We could see where the future of communications was heading and wanted to take our passion and skill to build the nation's telecommunications infrastructure." Since those early days, Vertex Innovations has managed the buildout of today's wireless and fiber networks connecting millions of Americans and improving their daily lives. Our mission is to utilize our talents, experience, knowledge, and determination to create a connected society where everyone has the opportunity to foster meaningful connections, acquire knowledge, and make a positive impact on society. At Vertex, these Core Values created by our team serve as our guide in shaping today's connected society. Integrity - To move through the world with honesty and truth empowering our employees, clients and communities through our words and actions. Accountability - To take full ownership and responsibility in our roles as we serve our company, clients and communities. Commitment - To stand behind our word and our promises Respect - To embrace and honor the individuals, clients, and companies in their contribution to the work that we create together through our interactions, conversations and our way of being. Performance - To allow ourselves to be measured by our commitments and be accountable for every action to our employees, clients, and communities. VERTEX Innovations, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This position performs a wide range of sales and use tax (SUT) compliance functions in a team-based, collaborative environment. Understand various business entities (retail, service, manufacturing, leasing, etc.) and the related SUT compliance details involved. Accountable for the accuracy, integrity, and timely filing of the client's returns and payments. Responsible for building and maintaining client relationships by acting as the dedicated specialist. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Prepare Clients' sales and use tax returns for the time sensitive SUT compliance cycle. This will include: Communicate frequently with Client contacts via phone and e-mail Review Client tax data for accuracy, investigate questionable data and take corrective action when necessary Properly format and import monthly tax data to Vertex Indirect Tax Returns software Review and reconcile SUT returns using established best practices Confirm Client approvals and process and requested revisions Collaborate with other staff to complete the submissions returns and payments Timely initiate electronic filings and payments Prepare and maintain monthly client tax compliance reports Track and respond to notices from taxing jurisdictions, ensuring proper documentation and timely resolution Prepare and submit sales tax registrations on behalf of clients Reconcile bank activity for assigned clients Exercise significant and independent professional judgment to resolve more complex tax reporting problems Participate in new client implementations and successfully transition clients to other staff members with appropriate training Assist with special projects and new hire training. Lead or participate in projects or other duties to support the business Ability to accommodate additional hours as needed during the monthly peak processing period, which is between the 5th and the 20th of each month Returns volume supported expanding to approximate 600 returns per month within (6) months with moderate to complex client complexity Assist with new client onboarding Assist with new hire training Work independently after (3) months Participates in projects and performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: N/A KNOWLEDGE, SKILLS AND ABILITIES: Specific knowledge of multi-state tax preparing software and preparation of monthly SUT returns Proficient in Microsoft Outlook, Word and Excel Excellent oral and written communication skills and interpersonal skills Must be detailed oriented and have strong organizational skills Must be a self-starter, able to operate under minimum supervision Demonstrate customer focused mentality, and be a team player Must be able to adhere to tight monthly deadlines, with strong time management and organizational skills Strong diplomacy skills are required Ability to develop and apply professional concepts to resolve issues with moderate to significant scope. Exercise independent judgement on new projects or assignments. Possess strong interpersonal skills to build productive internal/external working relationships. EDUCATION AND TRAINING: Bachelor's degree in accounting, finance or similar required. Six (6) plus years of sales & use tax compliance experience. Or equivalent combination of education and/or experience. Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $56,900.00 - $74,000.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

This leadership role is responsible for defining and executing global partner sales enablement strategy across implementation, solution, and technology partner ecosystems. The position drives scalable, high-impact programs that accelerate partner sales readiness and revenue growth, aligning with the full Vertex solution portfolio. The role requires strong executive presence, strategic thinking, and the ability to influence cross-functional teams at scale. Essential Job Functions and Responsibilities: Strategic Program Leadership: Design and oversee global partner enablement strategy, ensuring alignment with corporate GTM objectives. Advanced Enablement Frameworks: Build and scale onboarding, certification, and continuous learning programs for diverse partner roles (sales, pre-sales, architects). Executive Stakeholder Engagement: Partner with senior leaders across Sales, Marketing, Alliances, and Product to drive enablement priorities. Content Innovation: Lead development of advanced enablement assets-playbooks, competitive positioning, ROI calculators, and industry-specific solution guides. Technology Optimization: Evaluate and implement enablement platforms, analytics tools, and AI-driven learning solutions. Performance Measurement: Establish KPIs and dashboards to track partner impact on pipeline, influenced revenue, and certification adoption. Global Delivery: Drive enablement across regions, adapting programs for cultural and market nuances. Thought Leadership: Represent Vertex in partner advisory councils, industry forums, and enablement best-practice communities. Knowledge, Skills, and Abilities: Experience: 10+ years in partner enablement, channel programs, or revenue operations within SaaS or enterprise software. Ecosystem Expertise: Deep knowledge of ISVs, GSIs, MSPs, and strategic alliances (Microsoft, Salesforce, SAP, Oracle) and how to operate effectively within through-partner models. Advanced Analytics: Skilled in leveraging data for predictive insights and program optimization. Change Leadership: Proven success in driving organizational change and influencing without direct authority. Executive Communication: Exceptional presentation and facilitation skills for C-level and global audiences. Innovation Mindset: Familiarity with AI/ML applications in enablement and revenue intelligence. Education and Certifications: Bachelor's degree required; MBA or advanced degree preferred. Certifications in Sales Enablement, Learning & Development, or Change Management (SEC, ATD, Prosci). Partner ecosystem credentials (Microsoft, Salesforce, SAP) are highly desirable. Familiarity with advanced sales methodologies (MEDDICC, Challenger, Value Selling). Preferred Skills: Global program management experience. Expertise in enablement platforms (Highspot, Seismic, MindTickle) and LMS/CMS systems. Strong understanding of partner tiering and competency frameworks. Other Qualifications: The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. Comments: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $114,500.00 - $148,800.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

Job Description About Us Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values-servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun-and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands. Location: Hybrid (Charlotte, NC + Remote) Job Type: Full-time FLSA: Exempt, Salary Reports to: VP of Technology About Vertex Service Partners Vertex Service Partners is a residential home improvement services company focused on roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Position Summary We are seeking a Full Stack AI Engineer who combines strong software engineering fundamentals with applied AI creativity. This role plays a foundational part in shaping Vertex's AI and automation strategy-architecting, building, and deploying intelligent tools that transform how our businesses operate. You will own full-stack development of AI-driven internal tools, partner directly with operators and business units, and help build Vertex's internal culture of AI adoption. This role requires high ownership, strong execution, and a passion for building practical, real-world AI solutions. Key Responsibilities Build AI-Powered Internal Tools Design, prototype, and deploy full-stack applications using FastAPI/Django and React/Next.js. Develop AI features including chat assistants, retrieval workflows, summarization, and workflow automation. Integrate APIs and data systems including OpenAI, LangChain, ServiceTitan, and Snowflake . Architect and Scale Vertex's AI Foundations Establish scalable patterns for APIs, cloud deployments, CI/CD, and front-end frameworks. Implement reliable pipelines for retrieval-augmented generation (RAG), prompt management, vector storage, and model orchestration. Build reusable libraries and architectural components to accelerate future AI initiatives. Automate Operational Workflows Identify manual workflows across operations, sales, finance, and field teams; replace them with AI-enabled tools and automation. Partner with FP&A, Data Engineering, and Operations to ensure data is modeled effectively to support automations. Build intuitive interfaces and solutions designed for non-technical internal users. Drive AI Culture Across the Organization Lead workshops, demos, and internal sessions on how to use AI tools effectively. Build self-service templates and guided workflows to help business users adopt AI independently. Create documentation and best practices for AI tooling across the organization. Cross-Functional Collaboration Work closely with the VP of Technology and executive leadership to prioritize AI opportunities. Translate ambiguous business problems into prototypes and production-ready solutions. Communicate complex technical concepts clearly and simply to non-technical teams. Qualifications 4-7+ years of professional experience in software engineering with modern web frameworks. Proficiency in Python and TypeScript; experience with FastAPI/Django and React/Next.js. Hands-on experience with LLMs, RAG systems, vector databases, and prompt engineering. Familiarity with Snowflake or similar data warehouse technologies. Experience building and deploying applications in a cloud environment (Azure preferred). Strong ownership mindset with the ability to iterate quickly and deliver high-quality tools. Ability to translate complex operational or business problems into simple, elegant solutions. Excellent communication skills and comfort working directly with non-technical business users. Benefits Full-time employees are eligible to participate in the following benefits: Health, Dental, and Vision Insurance 401(k) with company match Paid Time Off Retirement Plan Opportunities for growth and on-the-job training Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy Why Join Us? At Vertex Service Partners, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we'd love to hear from you! Apply Today! Benefits: Full-time employees are eligible to participate in the following benefits: Health, Dental, and Vision Insurance 401(k) with company match Company sponsored Life and AD&D coverage Paid Time Off Opportunities for growth and on-the-job training Why Join Us? Build Something Big - Shape processes for a rapidly growing organization. Growth-Oriented Culture - Work in a dynamic, people-first environment. Make an Impact Across Regions - Partner with business leaders to drive meaningful change. Apply Today! Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy

Job Description We are seeking an experienced Cybersecurity Analyst (L4), you will be a senior technical leader within the Global Cybersecurity Operations Center (CSOC). This role combines expert-level hands-on incident response, advanced threat hunting, and digital forensics with strategic cybersecurity leadership. You will play a critical role in shaping CSOC strategy, working alongside the Head of CSOC to refine detection, response, and intelligence capabilities to proactively defend against emerging threats. As a recognized subject matter expert (SME), you are expected to stay ahead of cyber threat trends, attack methodologies, and adversary tactics, ensuring the CSOC is future-ready and resilient against evolving cyber threats. Requirements What you will do: Strategic Threat Defense & Security Roadmap Work closely with the Head of CSOC to define and refine CSOC strategy to address emerging cybersecurity threats. Continuously evaluate and enhance detection and response frameworks, aligning with business risk and threat landscape evolution. Lead SOC maturity initiatives, driving automation, advanced analytics, and intelligence-driven security operations. Develop KPIs and CSOC performance metrics to measure effectiveness and resilience against modern cyber threats. Act as a trusted advisor to executive leadership, Enterprise IT Security (EITS) teams, and business stakeholders on cyber risk and response strategies. Advanced Incident Response & Threat Hunting Serve as the highest-level escalation point for complex cybersecurity incidents, including nation-state APTs, ransomware, and insider threats. Conduct proactive threat hunting using behavioral analytics, anomaly detection, and adversary tracking. Perform deep forensic investigations into network intrusions, malware infections, and cloud-based threats. Develop custom SIEM detection logic, EDR rules, and network security signatures to enhance threat visibility. Correlate threat intelligence (TI), security logs, and endpoint telemetry to identify persistent threats and attack patterns. Cyber Threat Intelligence & Emerging Threat Research Stay up to date with the latest cybersecurity news, APT activities, vulnerabilities, and exploit trends. Drive threat modeling exercises to anticipate and counter evolving adversary tactics, techniques, and procedures (TTPs). Lead adversary tracking initiatives, mapping threats to MITRE ATT&CK, Cyber Kill Chain, and TIBER-EU frameworks. Collaborate with global threat intelligence teams to curate and integrate high-value threat intelligence into CSOC operations. Evaluate new attack vectors, malware strains, and exploit techniques, ensuring defensive capabilities remain ahead of adversary innovation. Security Engineering & SOC Enhancement Partner with cybersecurity engineers, architects, and IT teams to improve enterprise security posture. Lead security automation (SOAR) initiatives, developing playbooks and automated response workflows. Recommend and implement advanced detection technologies, including UEBA, deception technologies, and AI-driven threat analytics. Assist in red team/blue team exercises, purple teaming engagements, and cyber resilience stress tests. adership, Mentorship & Expert Advisory Act as a mentor and technical coach to CSOC analysts (L1-L3), fostering continuous skill development. Design and conduct advanced training programs and tabletop exercises to prepare SOC teams for high-impact incidents. Represent the CSOC in executive briefings, security conferences, and cybersecurity think tanks. Assist in developing and enforcing cybersecurity policies, standards, and compliance frameworks. Minimum Qualifications: Bachelor's or Master's degree in Cybersecurity, Computer Science, or a related field. 10+ years of hands-on cybersecurity experience, with deep expertise in SOC operations, incident response, and cyber threat intelligence. Demonstrated experience leading complex investigations into APTs, cybercrime operations, and enterprise-wide security incidents. Technical Skills & Expertise Advanced Incident Response & Forensics: Expert-level proficiency in digital forensics, memory analysis, network forensics, and endpoint telemetry analysis. Ability to track adversary TTPs across enterprise environments using advanced threat intelligence correlation. Security Tools & Technologies: Hands-on experience with industry-leading SIEM, EDR, IDS/IPS, forensic tools, and threat intelligence platforms. Proficiency in YARA rule development, Sigma rules, and custom detection engineering. Cyber Threat Intelligence & Adversary Tracking: Expert understanding of nation-state cyber threats, APT campaigns, and cybercriminal ecosystems. Strong working knowledge of MITRE ATT&CK, Diamond Model, Cyber Kill Chain, and TIBER-EU methodologies. Ability to reverse engineer malware and extract indicators of compromise (IOCs) and tactics of adversaries. Scripting & Security Automation: Proficiency in Python, PowerShell, or Bash for security automation, log parsing, and threat hunting. Experience building custom SOAR playbooks to automate incident response and threat containment. Cloud & Network Security: Strong understanding of cloud security monitoring (AWS, Azure, GCP) and zero-trust architecture principles. Deep knowledge of network security protocols, firewall technologies, and modern identity-based threats. Benefits Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Retirement Plan (401k, IRA)

Corporate Account Executive (AE IV) - Team West Territory Coverage: CAN West, MT, ND, SD, AK, ID, OR, WA, WY ABOUT THE ROLE: We are seeking a Corporate Account Executive (AE IV) to join our high-performing Team West. This role is ideal for a seasoned sales professional with a proven track record in enterprise SaaS sales and a strong AI-driven mindset. You will own the full sales cycle-from prospecting to close-while driving strategic growth across a diverse territory. KEY RESPONSIBILITIES: Drive New Business: Act as a hunter to identify, engage, and close new enterprise accounts within your territory. Manage Complex Deals: Lead end-to-end enterprise-level deal management, including multi-stakeholder negotiations and executive-level presentations. Quota Achievement: Consistently meet or exceed an annual quota of $2.9M+. Strategic Account Planning: Develop and execute territory plans aligned with company objectives. Leverage AI Tools: Apply an AI-first approach to pipeline development, forecasting, and customer engagement. Collaborate Cross-Functionally: Work closely with marketing, SDRs, and customer success teams to ensure seamless onboarding and long-term client satisfaction. ROLE REQUIREMENTS: Experience: 10-15 years in SaaS software sales with a focus on enterprise accounts. Mindset: AI-driven, innovative, and adaptable to emerging technologies. Sales Approach: Hunter mentality with a consultative, value-based selling style. Track Record: Demonstrated success managing large quotas ($2.9M+) and closing complex deals. Skills: Exceptional communication, negotiation, and relationship-building abilities. WHY JOIN US? This is an opportunity to make a significant impact in a high-growth environment, leveraging cutting-edge AI tools and strategies to transform enterprise sales. OTHER QUALIFICATIONS: The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $99,400.00 - $129,200.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

Vertex Commercial AI Value Stream is new and already delivered the first two flagship AI products - a testament to our center of excellence approach and bold vision. We're leading a significant cultural and technical transformation to embed AI across the business, operating on the bleeding edge of innovation. To accelerate this momentum, we are seeking a Senior Manager of AI Engineering who will take on high-impact leadership roles in this fast-paced, ever-evolving environment. This role offers the opportunity to shape the future of AI at Vertex, driving projects from concept to reality while influencing change across diverse teams. This Senior Manager - AI Engineering position offers a unique opportunity to shape the AI future of a market-leading company. If you are excited by the challenge of building new AI solutions from the ground up, leading teams through fast growth, and driving change at enterprise scale, we encourage you to apply and join us on this transformative journey. Inspire, innovate, and make an impact with Vertex's Commercial AI team! Role Overview: As a Senior Manager of AI Engineering, you will play a pivotal leadership role in delivering advanced AI-powered products for Vertex. You will lead a talented team to build and deploy AI/ML solutions that align with our strategic business objectives. This role requires not only strong technical expertise and architecture skills in AI, but also the vision and influence to bridge technology and business: translating complex AI capabilities into transformative business value. If you are excited by the opportunity to work on high-profile AI projects, drive innovation at enterprise scale, and mentor teams in an environment that celebrates agility and continuous learning, then this role is made for you. Key Responsibilities: Lead and Mentor AI Engineering Teams: Lead, and manage multidisciplinary teams, cultivating a high-performance culture of innovation and accountability. Provide technical guidance and mentorship to develop your team's skills and careers. Strategic AI Roadmap Execution: Develop and implement the AI engineering strategies and product roadmaps to align with business objectives, ensuring our AI solutions drive clear business value. Balance quick wins with long-term vision to continuously advance Vertex's AI capabilities. End-to-End Solution Delivery: Oversee the design, development, and deployment of AI models, algorithms, and applications from concept through production. Ensure rigorous testing, validation, and QA processes for high-quality, reliable, and scalable AI solutions. Cross-Functional Collaboration: Work closely with product management, architecture, and operations teams to integrate AI capabilities into existing systems and workflows. Communicate technical issues and insights in plain language to non-technical stakeholders, acting as an effective bridge between business and technology. Champion AI Adoption & Innovation: Serve as a change agent for AI adoption across the organization. Drive a culture of innovation and agile best practices, coaching other teams in how to leverage AI technologies effectively. Promote knowledge sharing, experiment with emerging AI tools, and lead the charge in expanding our AI-first mindset throughout Vertex. Technical Excellence & Governance: Lead key decisions on AI architectures, tools, and frameworks. Stay up-to-date with the latest advancements in AI/ML and evaluate emerging technologies, ensuring Vertex remains on the cutting edge and uses the best techniques for each problem. Establish and enforce engineering best practices (coding standards, MLOps, CI/CD pipelines, etc.) to maintain technical excellence. Project Management & Delivery: Own delivery of AI engineering projects. Manage project timelines, and resources effectively to meet milestones and deliver results on schedule. Proactively identify and resolve obstacles or risks, ensuring an iterative and transparent delivery process in line with our agile methodology. Stakeholder Engagement: Partner with senior leadership to shape AI use cases and requirements. Clearly articulate the capabilities and limitations of AI solutions, setting realistic expectations and ensuring that delivered products truly meet customer needs and compliance standards. Continuous Improvement: Monitor solution performance and user feedback and iterate to improve our AI products post-deployment. Lead research and experimentation to refine models or pilot new approaches, continually pushing the envelope on what our AI technologies can achieve for the business. Qualifications (Knowledge, Skills & Abilities): Extensive Software Engineering Experience: 10+ years of experience in software engineering (or a related field) with proven leadership experience (4+ years managing and growing engineering teams). A track record of building successful software products and leading teams through multiple release cycles is required. AI Product Delivery Expertise: Demonstrated success in designing, implementing, and launching AI-powered products in production. You bring hands-on experience taking AI/ML projects from initial concept to deployed solution, with clear examples of high-impact outcomes. Pragmatic AI Insight: Deep understanding of where AI excels and where it doesn't. You know how to apply AI/ML to the right problems and have a healthy appreciation for the practical challenges and limitations. This allows you to set realistic expectations and guide teams to the most effective solutions (AI-based or otherwise) for a given challenge. Deep AI/ML Knowledge: Strong knowledge of modern AI and machine learning technologies, tools, and frameworks. Strong Engineering & Coding Skills: Excellent programming and system design skills. Proficiency in one or more major languages and architectural skills to design scalable, maintainable software solutions. You practice sound software engineering principles and can guide the team in coding best practices. Leadership & Communication: Outstanding communication and interpersonal skills. Able to translate complex technical concepts into clear, non-technical terms for business leaders and clients. You excel at stakeholder management, cross-team collaboration, and building consensus around a vision. Cloud & MLOps Familiarity: Experience with cloud platforms and modern development infrastructure. Familiarity with Microsoft Azure and its AI/ML services is a strong plus (we are an Azure-centric shop). Knowledge of deploying solutions in cloud environments, using containerization (Docker/Kubernetes), automation, and CI/CD pipelines for ML is highly valuable. Passion and Curiosity: A passion for innovation and continuous learning in the AI space. You stay current with the latest research and trends, and you inspire your team to explore new ideas, methodologies, and technologies that can keep Vertex's AI initiatives ahead of the curve. Education & Training: Bachelor's Degree in Computer Science, Engineering, or a related technical field is required. Master's or Ph.D. in Artificial Intelligence, Machine Learning, Data Science or a related domain is preferred, or equivalent practical experience in advanced AI projects. Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $159,600.00 - $207,500.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

The Tax Processing Specialist (TPS) is an individual contributor responsible for preparing and filing sales and use tax returns for level 2-3 clients, ensuring accuracy and compliance with complex tax regulations. This role requires independent implementation of new clients, entities, and data files, as well as active participation in MSO special teams. The TPS fosters strong client relationships through regular communication, improves operational efficiency through process refinement, and serves as a trainer and mentor to junior staff members. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: · Prepare an average of 700+ sales and use tax returns monthly for level 2-3 clients, applying in-depth compliance knowledge and best practices. · Independently implement new clients, entities, and data files, ensuring seamless onboarding and transition. · Foster client relationships with regular communication, addressing inquiries and providing proactive support. · Transition clients to more junior staff and serve as a trainer/mentor to 1-3 staff members. · Actively participate in 1-3 MSO special teams, contributing to process improvements and business initiatives. · Provide support for online filings, payments, and notices, including responding to tax authority communications for senior TPS staff as needed. · Review client tax data for accuracy, investigate discrepancies, and take corrective action. · Format and import monthly tax data into Vertex Indirect Tax Returns (VITR) software; VITR experience preferred. · Utilize technologies such as RPA and Alteryx to enhance process efficiency. · Prepare and maintain monthly client tax compliance reports and documentation. · Exercise significant independent professional judgment to resolve complex tax reporting problems. · Accommodate additional work hours during peak monthly processing periods (typically the 5th-20th of each month). · Perform other duties and participate in projects as assigned. SUPERVISORY RESPONSIBILITIES: · This position does not have direct supervisory responsibilities. · Provides mentoring and peer coaching to 1-3 junior staff members. KNOWLEDGE, SKILLS AND ABILITIES: · In-depth knowledge of tax compliance regulations for level 2-3 clients, with specialization in 1-2 areas. · Proficient in Microsoft Excel; experience with VITR software preferred. · Exposure to technologies such as Robotic Process Automation (RPA) and Alteryx. · Excellent oral and written communication skills and interpersonal skills. · Strong attention to detail, organizational skills, and ability to manage time and priorities effectively. · Ability to work independently and exercise sound judgment in resolving complex issues. · Customer-focused and results-oriented mindset. · Demonstrated ability to mentor and coach junior staff. · Ability to build productive internal and external working relationships. · Willingness to participate in special teams and process improvement initiatives. EDUCATION AND TRAINING: · Bachelor's degree in accounting, business, or a related field, or equivalent relevant experience. · 5-8 years of related experience in tax processing, accounting, or business. · IPT Business Tax Basics course or equivalent recommended. The E-Invoicing Project Manager will play an integral role in managing and overseeing the seamless execution of global e-invoicing programs. This position entails end-to-end ownership of project control, milestone tracking, governance reporting, and ensuring visibility across diverse stakeholders. The ideal candidate will bring exceptional leadership capabilities combined with a proven track record in e-invoicing program management, streamline invoicing processes, and achieve operational excellence. Key ResponsibilitiesProject Execution Control Develop and maintain comprehensive project plans. Monitor program progress and proactively identify risks, challenges, and dependencies to mitigate any obstacles effectively. Coordinate with cross-functional teams to ensure project deliverables align with overall business objectives. Milestone Tracking Create a detailed milestone tracker to monitor critical phases of e-invoicing program implementation globally. Ensure all stakeholders are informed of project timelines and key milestones to maintain accountability. Facilitate regular updates to ensure milestones are achieved in accordance with predefined schedules and standards. Governance Reporting Prepare and deliver governance reports that provide a comprehensive view of program status to senior management and other stakeholders. Establish best practices for reporting and documentation to maintain transparency. Stakeholder Visibility and Engagement Act as the central point of communication for all stakeholders involved in e-invoicing functions and operations, ensuring alignment and collaboration. Host regular status meetings, workshops, and presentations to provide updates and address stakeholder concerns. Facilitate feedback loops and maintain strong relationships with internal teams. Required Qualifications Bachelor's degree in Business Administration, Project Management, Finance, or a related field. A Master's degree is preferred. Minimum of 5 years of experience in global e-invoicing program management or similar roles. Strong understanding of e-invoicing frameworks, compliance regulations, and regional requirements. Proficiency in project management tools and methodologies (e.g., Agile, Waterfall). Exceptional organizational and time-management skills to handle complex projects across multiple geographies. Excellent communication and interpersonal skills, with a demonstrated ability to engage stakeholders effectively. Advanced proficiency in Microsoft Excel, PowerPoint, Confluence, Jira and other reporting tools. Preferred Skills Experience in creating and managing action item trackers and global status reports. Ability to work comfortably in a fast-paced, dynamic environment with competing priorities. Analytical skills to evaluate program performance and propose data-driven improvements. Key Attributes Detail-oriented: Ensures all aspects of program management adhere to the highest standards. Collaborative: Fosters a culture of teamwork and open communication among diverse stakeholders. Adaptable: Thrives in a global environment, handling changes and challenges with resilience. Innovative: Utilizes creative approaches to overcome obstacles and improve project outcomes. Accountable: Takes ownership of projects and drives them to successful completion. Other Qualifications The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners. • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback. • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough. • Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results. • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes. • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Pay Transparency Statement: US Base Salary Range: $65,400.00 - $85,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

A Technical Support Engineer provides technical product support to customers, partners and resellers using ESET products. The Engineer validates incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support. The employee is an expert in at least one product in which he has in-depth knowledge. He or she is primarily concerned with issues in his or her area of expertise, but also has good knowledge of other products. Job description FUNCTIONAL RESPONSIBILITIES AND DUTIES • Provide technical support to customers, partners and resellers for ESET products. • Be an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior. • Document, process and analyse incoming customer requests through all communication channels. • Gather relevant information based on requests from higher level support and implemented processes. • Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures. • Perform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures. • Perform enhanced troubleshooting. • Become familiar with existing products and their components as well as with the tools, • processes and procedures that are relevant for the team. • Consult the superior on problems and risks in a timely manner. • Continuously develop technical knowledge and skills. • Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company. REQUIREMENTS Education: • Completed IT-related education or equivalent qualification Experience: • Years of work experience: 2 Knowledge: • Very good theroretical and practical knowledge in the IT environment • Advanced understanding of operating systems (Windows, mac OS, Linux), network architecture and application software • High analytical skills and structured way of working Language: • English B1 Communication: • Very good verbal and written communication Managerial skills: • N/A Personal characteristics: • N/A Benefits Health & well-being Cigna Medical Plan Cigna Dental Plan EyeMed Vision Plan Reliance Standard Life Insurance Reliance Standard Long Term Disability Plan HealthJoy Employee Assistance Program Cigna Supplemental Insurance Lifestyle Spending Account Bi-Weekly Mediation Series On-site Gym and shower facilities Family Volunteer Day off Paid Time off Tuition Reimbursement Birthing Parent Match Pet Insurance Office Recreational Zone Coffee & Snacks Parking Benefit Other Benefit Hub - Discounts on travel, cars, electronics, etc… 401(k) retirement savings ESET's Charitable Contributions Program Referral Program Primary location Milwaukee Additional locations Time type Full time

What You'll Do As our Mail Specialist you will support multiple departments by managing inbound and outbound paper mail tasks essential to sales and use tax compliance and business registrations. You will ensure handling of exemption certificate requests, original and amended back-filing returns, business licenses, voluntary compliance service submissions, and deregistration forms. The Mail Specialist will work with multiple teams to ensure accuracy, compliance, and resolution of issues. Reporting to the Manager, Managed Services, you will be office-based in downtown Durham, 40 hours per week. We may request occasional overtime What Your Responsibilities Will Be * You will fulfill inbound and outbound paper mail tasks for multiple teams, ensuring accuracy. * Process and track exemption sales and use certificate requests. * You will prepare, file, and mail original and amended back-filing sales and use tax returns. * Submit applications for business licenses and related registration requests. * Handle voluntary compliance service mailings, including voluntary disclosure agreements and registration changes. * Maintain organized tracking of mailings, filings, and confirmations. * Communicate with Departments of Revenue (DORs) to resolve mail-related or filing issues. * You will support team with updates to process documentation and recordkeeping needs. * Notarize license forms and/or provide personal driver's license as authorized agent on behalf of customers. * Occasionally hand deliver urgent mail to FexEx locations near Durham office or other approved vendors * Occasionally pick up mail from USPS. * Occasionally use mail machines such as printers, scanners, relays, and postage applications. * You will use multiple technological systems made by Avalara or third-party applications like SFTP, Google Office, Smartsheet. * Reliable transportation. We may require a personal vehicle for mail pickup or drop off. What You'll Need To Be Successful * High school diploma or equivalent. * 2+years experience handling high-volume mailroom or administrative tasks * Notary or can become a notary * You have professional communication skills (written and verbal) for DOR and internal correspondence. * Familiarity with sales and use tax compliance processes. * Experience working with state or local government agencies (e.g., Departments of Revenue). * Customer service or professional services background. #LI-Onsite Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. * You'll bring experience using AI and AI-related technologies, ready to thrive here. * You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. * You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We're defining the relationship between tax and tech. We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world. We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too. We're An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company - we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands - including HSBC, Chipotle, and Virgin Media - use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. Overview: We are seeking a highly motivated and experienced Director, Assistant Controller to join our Finance leadership team. This role will support the VP, Corporate Controller in leading the global accounting organization, ensuring accuracy, timeliness, and compliance across all accounting and financial reporting activities. The Director, Assistant Controller will play a critical role in building scalable processes, leading audit and compliance efforts, and driving operational excellence within the controllership function. You will: Lead and oversee global accounting operations, including general ledger, accounts payable, payroll, consolidations, and intercompany accounting. Manage the monthly, quarterly, and annual close processes, ensuring timely and accurate financial reporting in accordance with US GAAP. Oversee preparation and review of accounting schedules supporting the SEC filings (financial statements, footnote disclosures, MD&A). Partner with FP&A, Tax, Treasury, and Legal to ensure alignment across financial processes and reporting. Drive process improvements, automation, and internal controls to enhance efficiency and scalability of accounting operations. Manage relationships with external auditors, ensuring successful completion of annual audits and quarterly reviews. Ensure SOX 404 compliance, oversee internal control framework, and implement enhancements where needed. Mentor and develop a high-performing accounting team; foster a culture of accountability, learning, and collaboration. Support technical accounting research and provide guidance on complex transactions, including business combinations, equity, and leases. Act as a key advisor to leadership on accounting policies, risk management, and financial governance. You have: Bachelor's degree in Accounting, Finance, or related field; CPA required. 12+ years of progressive accounting experience, with at least 5 years in a leadership role in a public company environment. Strong technical knowledge of US GAAP, SEC reporting, and SOX compliance. Experience in SaaS or technology industry strongly preferred. Excellent analytical and problem solving skills. Proven track record of managing accounting operations in global, complex organizations. Excellent leadership, team management, and communication skills. Strong project management skills with the ability to drive initiatives across multiple teams. Ability to thrive in a fast-paced, dynamic, and evolving environment. Benefits: LivePerson offers comprehensive and great benefits programs to meet your needs: Health: medical, dental, and vision insurance and wellbeing resources and programs Time away: Public holidays and discretionary PTO package for flexible days off with manager approval Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability Family: parental leave, maternity support, fertility services Development: Access to internal professional development resources. Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts #LI-Remote Why you'll love working here: LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. Belonging at LivePerson We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact ****************************

What You'll Do Avalara is looking for a Field Marketing Manager to lead regional and segment-based field programs that drive measurable pipeline and revenue impact. You will oversee the planning, execution, and optimization of local activations - including executive dinners, roadshows, roundtables, and sales-aligned field events - across multiple regions or campaigns. You will work with Sales, Revenue Marketing, Partner Marketing, and Events to ensure territory-level engagement ladders into broader GTM strategy. You'll manage field marketing plans aligned to pipeline goals, sales coverage needs, and in-market feedback. You'll use AI and technology to improve execution, improve targeting, and scale your team's impact. Most importantly, you'll ensure field marketing is accountable to the metrics that matter: pipeline contribution, sales satisfaction, and marketing-influenced bookings. This is a fully remote, US-based position #LI-Remote What Your Responsibilities Will Be Campaign Strategy * Lead field campaign strategy across assigned segments or regions * Align event strategy to territory goals, pipeline gaps, and seller priorities * Partner with Revenue Marketing to ensure local programs are integrated into campaign planning * Oversee planning and delivery of field activations, including execution quality, staffing, and follow-up coordination * Apply in-market feedback and performance data to iterate program mix and messaging Channel Strategy * Own regional field calendar and format mix across assigned programs * Ensure events support both TOFU activation and mid-funnel acceleration * Prioritize event types and targeting based on conversion velocity and regional coverage * Guide team readiness across logistics, invitation workflows, and sales handoffs * Track regional performance and improve engagement and opportunity creation * Improve operational efficiency across programs using AI workflows and automation What You'll Need To Be Successful * 5+ years of experience in field marketing, events, or GTM enablement (level-dependent) * Ability to manage multi-region or cross-segment field programs * Experience aligning with Sales, Revenue Marketing, and Campaigns * Reporting and performance accountability skills * Proficiency with tools like Salesforce, Marketo, 6sense, Splash, Goldcast, and Power BI * AI fluency to support segmentation, automation, and campaign optimization * Comfortable leading collaboration in a high-velocity GTM environment Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. * You'll bring experience using AI and AI-related technologies, ready to thrive here. * You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. * You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We're defining the relationship between tax and tech. We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world. We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too. We're An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company - we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

We're building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We're looking for a full-time Director, Customer Success to join our Customer Success team reporting to the VP, Customer Success. This role is a remote role based in The United States. In this role, you'll play a key role in driving growth, retention, and long-term value across our highest-value customers by leading and scaling our Strategic CSM team and ensuring clients fully realize the impact of our solutions. This is a great opportunity for someone who thrives in a fast-paced, growth-oriented environment and enjoys working cross-functionally with teams like Sales, Product, and Support. The ideal candidate brings strong skills in customer success leadership, commercial acumen, and strategic, data-driven decision-making. What You'll Do: Strategic Vision & Flexibility: Develop and communicate a customer success strategy that aligns with evolving GTM strategies and company objectives. Adapt this strategy to address shifting customer needs and internal changes, ensuring consistent success outcomes. Lead, Mentor, and Scale: Manage and inspire a team of Customer Success Managers focused on Gainsight's largest accounts, driving exceptional and consistent process, value realization, and client success, even through periods of change. Innovation: Bring new ways of leveraging technology (AI and automation) to influence team effectiveness and customer value. Data-Driven Insights: Establish and monitor key metrics and performance indicators (KPIs) to assess customer health, team performance, and product adoption. Understand underlying CS metrics (e.g., CAC, LTV, NRR) to focus on efficient growth and recommend strategic investment asks as part of annual planning. Consultative Approach: Provide consultative guidance to customers, helping them leverage the Gainsight platform to meet their goals. Lead the team in offering technical support, ensuring customers can optimize their use of the Gainsight platform and resolve any challenges quickly. Navigate Ambiguity: Demonstrate the ability to work through levels of ambiguity as the company transitions through GTM changes. Maintain focus on customer outcomes, ensuring that changes in internal strategy do not disrupt the customer experience. Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure seamless customer journeys, from onboarding to adoption, and to resolve any customer challenges swiftly and effectively. Drive alignment between these teams during GTM transitions. Demand Excellence: Cultivate a culture of collaboration, learning, and excellence within the Customer Success team. Drive accountability and provide ongoing coaching, mentoring, and professional development to build a high-performing, customer-centric team. Escalations: Serve as a trusted advisor to our most strategic enterprise customers, proactively addressing their challenges, both consultative and technical, and aligning their success with Gainsight's solutions. Industry Leadership: Stay current with customer success best practices, industry trends, and evolving customer needs. Use this knowledge to innovate and develop the Customer Success function, including optimizing the Gainsight platform to serve our enterprise customers better. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require 25%+ travel for team meetings, customer meetings, training, or company events. What We're Looking For: 8+ years of experience in customer success, account management, or related fields, with at least 5 years in a leadership role managing and developing high-performing teams, including Senior CSMs or Enterprise Success Leaders. Proven experience working with global customers, demonstrating an ability to understand their complex business needs and challenges and aligning them with solutions that deliver measurable outcomes. Proven ability to coach and develop senior-level talent, specifically Senior CSMs and Enterprise Success Leaders, to improve their performance, strategic thinking, and ability to manage complex relationships. Demonstrated ability to navigate ambiguity and adapt to changing strategies, particularly in GTM transformations. Track record of success in driving customer retention, satisfaction, and expansion in a B2B SaaS environment, with experience leading strategic enterprise-level engagements. Strong analytical skills, with the ability to use data to guide decision-making and drive continuous improvement initiatives Possess a cross-functional mindset, with the ability to build executive-level relationships and influence stakeholders across various levels. Why You'll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $178,400 - $195,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight's equity program. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we're passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we'd love to hear from you. Additional Information: We're committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

We are looking for a Solution Architect Senior to help design and solution digital products for support of Uptime Services. You will have a tight dialogue with stakeholders, teammates, and management in different business areas, and with their inputs make recommendations based on application design, best practices, performance criteria, security and cost management. This role will collaborate and work with other global teams and external parties with a One Community mindset. This role acts as a bridge between the business stakeholders and the development team. In this role you will translate customer requirements and high-level architecture into detailed designs and help establish and enforce consistent use of development standards, design models, and code reuse. You will work with Product Owners and Digital Product Managers to break down tasks and provide estimates and work with Enterprise Architect to develop clear program specifications for developers and testers. This role will help assure application runtime environments stay current on supported software, develop mitigation plans to assure steady state of customer business systems and help assure system and technical solutions are made part of the long-term strategic development plan. You will also help ensure secure design of AWS environments and working with developers to promote Agile and DevOps practice. Requirements The position requires strong communication skills and time management. Responsible for designing solutions for digital products taking into account best practices, technologies, performance, stability, scalability, and security • 5+ years of systems/software design experience. • 5+ years programming experience with C#, .Net, .Net Core, and Python. • 3+ years SQL programming experience. • 3+ years delivering solutions as a member of an Agile team. • Knowledge of AWS, DevOps, Serverless Streaming technologies (Dockers, Kinesis, Lambdas, Event, Bridge, etc) • Experience with XML, JSON, Windows services, IIS, Oracle database, Linux, Postgres, DynamoDB • Knowledge of TypeScript, cloud formation template, AWS CDK • Knowledge of networks and AWS infrastructure • Knowledge of performance optimization • Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process. • Experience working in a highly matrixed organization. • Telematics experience a plus.