Avanade jobs in Atlanta, GA - 591 jobs

Location: United States (Remote with travel as needed) Practice Area: Advisory & Experiences - Organizational Change Management About Avanade's Advisory & Experiences Practice Want to drive customer value with AI and turn your ideas into human impact? So do we. At Avanade, we are breaking apart the traditional process of setting strategies and goals first, then finding technologies to achieve them. In the age of AI and rapid digital transformation, there's no time for that linear process. We partner with clients to accelerate value by being ambitious, imaginative - and fast. We believe "big" and deliver personally. We relentlessly challenge, encourage, support our client partners and each other. About Avanade Advisory and Experiences As the strategic and experience consulting arm of Avanade, our Advisory & Experiences practice ensures enterprise technology investments deliver real business results. We combine deep Microsoft expertise with strategic vision and human understanding to transform how organizations apply technology to accomplish their goals. Our approach is comprehensive yet practical: we develop strategies rooted in business objectives, design systems that humans actually want to use, and enable our clients to implement real solutions that drive measurable outcomes-from operational efficiency to productivity gains, sustainable growth, and breakthrough innovation. Within Organizational Change Management (OCM), we guide clients through the journey from awareness to adoption for critical Artificial Intelligence, Enterprise Resource Planning, Customer Relationship Management, and Microsoft 365 transformations. Our consultants help our clients realize the full value of their Microsoft technology investments, aligning stakeholders around shared visions, developing and implementing tailored change strategies, leading communications and engagement efforts, assessing change impacts, and designing training programs that upskill workforces and drive sustained adoption. We measure what matters-tracking progress, surfacing insights, and adjusting strategies to ensure lasting impact. Microsoft is our medium, and we are masters of our craft-bringing unmatched product knowledge, strategic insight, and human-centered delivery to every engagement. Key Responsibilities Lead and deliver organizational change management strategies for AI-enabled workplace transformation programs and ERP transformation programs with a focus on Microsoft technologies. Assess organizational readiness and identify gaps in capabilities, culture, and processes. Facilitate stakeholder engagement, communication planning and change impact assessments across diverse organizational levels. Design and facilitate training programs to upskill client workforces and support technology adoption. Define and implement change measurement frameworks to track adoption, engagement, and business impact. Collaborate with cross-functional teams to ensure alignment between change strategy, business goals, and technical delivery. Build trusted relationships with client stakeholders to support program success and long-term transformation. Coach client team members in change management best practices. Apply design thinking and human-centered approaches to change planning and solution design. Navigate ambiguity and adapt change strategies to dynamic client environments and evolving program needs. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.

A global professional services company is seeking a growth-focused sales professional with a strong background in banking relationships. The ideal candidate will have at least 8 years of experience in sales and will be responsible for creating solutions to complex financial technology issues. This role involves building relationships with key clients and managing teams, with travel requirements of 25% to 100% depending on business needs. The position offers competitive compensation and extensive opportunities for growth and innovation within a collaborative environment. #J-18808-Ljbffr

We are... We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what's possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality. You are... As a member of one of the world's largest Workday-certified teams, you'll be part of a team of advisory professionals who deliver more than just technology. From rapid deployments to entire transformations, you'll deliver integrated, payroll, cloud-based HR and financial management solutions that put organizations on the fast track to a better way to work. As a Workday Financials Accounting Center/Prism Consultant your primary responsibilities may include: + Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures + Formulate overall project planning, budgeting, forecasting and reporting strategies. + Develop statements of work and/or client proposals + Develop and manage vendor relationships + Lead workshops for client education + Manage resources and budget on client projects + Serve as the escalation point for critical functional issue resolution + Provide subject matter expertise to aid in decision-making related to the functional solution + Lead, mentor, counsel and manage performance metrics of project staff + Conduct working sessions with clients to gather, understand, and analyze business requirements. + Architect Workday Financials Accounting Center/Prism solutions to ensure that all work streams are cohesive and cross-functional impacts are considered and mitigated + Advise clients on industry standards and leading practices. + Demonstrate design options through the use of prototyping. + Understand and apply Workday and Accenture methodologies. + Provide the Project Manager with status updates and keep them apprised of overall project status. + Demonstrate strong client and stakeholder management to achieve project objectives + Ensure the client takes advantage of Workday best practices. + Support innovation through the creation of new industry-leading methods and assets Why should I join the Accenture Workday team? It's not just what you know or where you've been that propels success at Accenture: It's who you are, fundamentally, as a person. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You're passionate about technology and motivated to apply the latest technology trends. You're proactive and collaborative; a leader with effective communication skills. You're driven by new challenges and are motivated to improve. You're a creative problem solver with the flexibility to navigate uncertainty. You're focused on the future with a desire to develop inclusive, responsible and sustainable solutions to complex challenges. + Innovate every day. Be at the forefront of designing and delivering Workday solutions that push boundaries and create new opportunities for our clients. + Lead with the industry's best. Join an industry-recognized global cloud leader with more than 2000 Workday-certified professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 600 clients to deliver Workday deployments to unlock the potential of their organizations. + Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your Workday, consultative and delivery skills. With learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring available when you need it, you'll expand your thinking beyond the core Workday implementation. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirement Here's what you need: + Workday Financials Partner Certification + Minimum of 2 years of consulting experience, most recently in a Lead or similar level role + Minimum of 2 years of hands on Workday Financials experience + Minimum of 2 years of US and/or Global Financials Operations experience + Minimum of 1 year of hands on Prism and/or Accounting Center experience + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years of work experience) Bonus points if: + You have proficiency in multiple business processes : ( PTP, OTC, GL, FA, Budgeting, Cash Management, etc ...) + You have experience leading global and/or LE Workday engagements. + You have other leading Cloud based SaaS financial application implementation experience: (Oracle E-Business Suite, NetSuite, Infor, Unit 4, PeopleSoft, Oracle Cloud ERP, SAP, Lawson, etc...) + You have an advanced degree in the area of specialization Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $63,800 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $ 63,800 to $180,300 Minnesota $63,800 to $169,300 New York/New Jersey $59,100 to $196,000 Washington $68,000 to $180,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Meta designs, builds, leases, and operates the most leading-edge and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.We are seeking a Data Center Site Selection Manager who has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager should also have experience thinking both strategically and analytically, develop out-of-the box solutions and can navigate the challenges that accompany leasing projects and portfolios of large magnitude. **Required Skills:** Data Center Site Selection Manager Responsibilities: 1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations 2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies 3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations 4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance 5. Prepare project location recommendations and present to management for approval 6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies 7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements 8. Travel domestically (50%+) **Minimum Qualifications:** Minimum Qualifications: 9. Bachelor's degree in Business, Civil Engineering, City Planning or related 10. 10+ years of experience in site selection and data center or other capital project or infrastructure development 11. Experience leading real estate negotiations including contract formation and contract negotiations 12. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders 13. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders 14. Experience communicating commercial, market and contractual details to all organizational levels 15. 2+ years of experience in Excel and PowerPoint and/or Keynote **Preferred Qualifications:** Preferred Qualifications: 16. Advanced technical degree, law degree or MBA 17. Experience in hyperscale data center site selection or leasing negotiations **Public Compensation:** $197,000/year to $271,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: ********************** Our Optimization Services team, part of Commerce practice, connects brands and consumers across all channels. Leveraging a full suite of omnichannel capabilities, we drive revenue and efficiency for brands through both retail and direct-to-consumer (DTC) channels. Backed by data, fueled by insights, and brought to life through world-class sales and operations, creative, digital, and patented technology, we build and execute strategies that acquire customers, create immersive experiences, and scale brands. You are: You're a go-getter with strong digital, organizational, and leadership qualities. You're an expert at problem solving and never back down from a challenge! You know how to develop/manage relationships and believe in being memorable. You know what it takes to collaborate effectively between clients and internal teams ensuring flawless campaign execution in the retail space. The work: As a Retail Media Strategist you will be responsible for planning, implementing, and managing retail media campaigns for client portfolios, and ensuring these campaigns exceed client KPIs/objectives within approved budgets. You are a self-starter with a proven track record of managing projects with both large and small companies alike. The ideal candidate for this role is a problem solver, articulate, and has a proven ability to lead strategic planning initiatives in the fast-moving retail industry. + Creating comprehensive retail channel plans and media proposals that address client marketing goals and objectives + Translate research, insight, and client vision into actionable media objectives and strategies + Plan and manage retail media campaigns to engage and convert consumers in alignment with campaign objectives and benchmark KPI's + Oversee completion of consistent assignments including, but not limited to, media plan creation, RMN communication/meetings, RFP responses, third-party vendor communication/meetings, client communication/meetings, planning exercises, and reporting and analytics generation + Create presentations that deliver quality insight (both internally and externally) and clearly articulate ideas that drive growth + Work collaboratively with the Creative, Paid Media, Account, Business Development, Data, and other internal cross-functional teams + Analyze ongoing historical performance data and compile analytics reports for clients to deliver deeper actionable insights + Become a subject matter expert on Accenture's ad tech and retail media offerings, as well as the individual capabilities of assigned retailer media networks + Keep up to date on the latest digital media, retail media, digital commerce, and digital advertising trends + In-platform retail media expertise is a plus + Other job duties as assigned + Some travel required Here's what you need: + Minimum 4 years experience in Retail Media Strategy within digital marketing / media agencies + Industry recognized retail media accreditations - e.g. Walmart Connect Academy Bonus points if: + Excellent verbal, written, presentation and interpersonal skills + Strong organizational and project management skills + Previous retail media experience, with a focus on strategy, planning and best-in-class execution + Action-orientated, with a high degree of attention to detail + Strong decision-making skills, based on client data and industry knowledge + Team champion, excelling in a multi-disciplinary environment + Entrepreneurial spirit and ability to think creatively to overcome complex challenges + Passion for growth, treating our client's business as your own Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $63,800 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York/New Jersey $59,100 to $205,800 Washington $68,000 to $189,300 #LI-NA-FY25 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

This role can sit anywhere in the US if it is near an Accenture Corporate Office WHO WE ARE: We are Industry X: We embed innovation, intelligence, and sustainability in the way the world makes things and the things it makes. Industry X enables leaders to act quickly and confidently as they pivot to the future. We define Industry X as digital reinvention of manufacturing / engineering and believe that smart, sustainable, connected digital products and assets are about to create hyper-personalized industrial experiences, completely new levels of operational efficiency, transparency and traceability, tangible impact on sustainability and brand-new sources of revenue growth. Known for our ability to execute at speed, we help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology. Join us and become an integral part of our experienced Industry X team with the credibility, expertise, and insight clients depend on. Visit us here to find out more about Industry X.0 THE PRACTICE: This role will align with our Manufacturing & Operations practice and fall under the Production & Operations capability. Manufacturing & Operations professionals help our clients achieve their ambitions for digital transformation within their core manufacturing and operations throughout the full lifecycle of their assets. With domain expertise across consulting and technology they unlock new sources of opex and capex efficiency and effectiveness. Digital Production & Operations Systems Engineers enable Manufacturing Modernization with deep specialization in Execution systems (MES/ MOM), Automation, and Plant data models. YOU ARE: A ambitious Manufacturing Systems (MES) Specialist ready to take on new challenges. As industries head towards Manufacturing and Factory Digitalization, MES stand in the center of manufacturing excellence. THE WORK: * Lead in the design, development, documentation, and implementation of Manufacturing Execution Systems (MES) * Design/Author/Develop/Configure Electronic Batch Records (EBR) * Implement MES solutions and integrate with ERP and control equipment * Documentation of MES configuration and validation of EBRs * Provide organization oversight for complex systems involving the development of MES * Work closely with business management and users to strategically define the needs and design solutions that add value * Partner with business clients and delivery teams to determine appropriate solutions * Direct the activities of team in the above tasks * Document and analyze the information needs of the business and ensure appropriate solutions are delivered * Gather user requirements in relation to controlling and recording manufacturing activities * Respond to requests for client proposals * Manage and develop client relationships * Global System Implementation * Manage medium-small teams and/or projects JOB REQUIREMENTS: * Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification HERE'S WHAT YOU'LL NEED: * A minimum of 1 year of experience with Rockwell FactoryTalk PharmaSuite (FTPS) MES solutions in a highly automated Life Sciences manufacturing environment * Bachelor's Degree or equivalent (minimum 3 years work experience). If Associate's Degree, must have equivalent minimum 6 years work experience BONUS POINTS IF YOU HAVE: * Knowledge of FDA and GMP guidelines * Understanding of Life Sciences validation processes * Working knowledge of software Development Life Cycle (SDLC) and support methodologies * Strong written and oral communication skills * Ability to work in a team-oriented, collaborative environment * Ability to facilitate meetings and follow up with resulting action items Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Hourly Salary Range California $30.67 to $94.23 Cleveland $28.41 to $75.38 Colorado $30.67 to $81.39 District of Columbia $32.69 to $86.68 Illinois $28.41 to $81.39 Maryland $30.67 to $81.39 Massachusetts $30.67 to $86.68 Minnesota $30.67 to $81.39 New York/New Jersey $28.41 to $94.23 Washington $32.69 to $86.68 #LI-NA-FY25 Locations

We Are The beginning of a new Data & AI decade that will reshape work and society has begun. Accenture is stepping boldly into this future with a clear strategy and purpose: to help clients optimize and reinvent their business with data & AI - backed by a $3B investment and commitment to our people to do industry-defining work. With over 45,000 professionals dedicated to Data & AI, Accenture's Data & AI organization brings together our Experienced Innovation, Strategic Investment, Exceptional Talent, and Power Ecosystem. You Are As an Artificial Intelligence and Machine Learning Computational Science professional, you will play a pivotal role in formulating real-world problems into practical, efficient, and scalable AI and Machine Learning solutions. You will be responsible for developing and implementing cutting-edge artificial intelligence solutions that drive innovation and enhance performance. You will collaborate with cross-functional teams and leverage your expertise in machine learning, deep learning, and data analysis to solve complex problems and deliver impactful AI-driven solutions. The Work We are seeking an experienced Agentic DevOps Lead to lead our Agentic DevOps initiatives. This role is pivotal in scaling our Generative AI agentic solutions across diverse cloud environments. You will architect and operationalize a reusable, portable Agentic DevOps framework that ensures production readiness, observability, and deployment efficiency for agentic applications. You will lead a team of reinventors-engineers, architects, and DevOps specialists-focused on delivering industry-leading agentic systems that are robust, scalable, and client-ready. Key Responsibilities * Lead Agentic DevOps Strategy: Define and implement scalable DevOps frameworks for agentic systems using LangGraph, Crew AI, Autogen, and other orchestration tools. * Framework Development: Build reusable scaffolding for agent lifecycle management, orchestration, monitoring, and metering. * Cloud-Native Deployment: Architect and manage CI/CD pipelines for public and private cloud environments (AWS, Azure, GCP). * Production Readiness: Ensure agentic applications meet enterprise-grade standards for security, reliability, and compliance. * Team Leadership: Mentor and manage cross-functional teams across DevOps, AI engineering, and client enablement. * Client Enablement: Collaborate with solution architects to tailor deployments for client environments and ensure seamless onboarding. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. This role is located in San Diego, CA. Successful applicants must reside or be willing to relocate to San Diego, CA prior to starting. Qualification Here's what you need * Minimum of 8 years in technical leadership roles, including DevOps, AI/ML, or cloud-native engineering. * Minimum of 3 years of python experience. * Minimum of 1 year of proven experience with LLMs, agentic frameworks (E.g. LangGraph, Crew AI, Autogen), prompt engineering * Minimum of 6 years of Hands-on expertise in CI/CD, containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform). * Minimum of 6 years' experience in architecting solutions on Azure. * Minimum of 1 year of Experience deploying and monitoring Generative AI systems in production. * Minimum of 1 year of experience with RAG, LLM fine-tuning, and multi-agent orchestration. * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience Bonus points if you have * Exposure to enterprise data integration (e.g., SAP, SharePoint). * Certifications in cloud architecture (AWS, Azure, GCP, Oracle) or AI/ML. * Cloud engineering on AWS and GCP preferred. * Strong understanding of cloud security, observability, and cost optimization strategies. * Prior experience in life sciences, fintech, or regulated industries is a plus. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $293,800 Cleveland $87,400 to $235,000 Colorado $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York/New Jersey $87,400 to $293,800 Washington $100,500 to $270,300 Locations

Who We Are We are Accenture, a global professional services company, searching for a Workday Advanced Comp Lead. This individual will be part of a team of advisory professionals focused on cloud-based data-reporting operations that integrate and optimize the essential corporate functions of finance, analytics, planning and HR.For many of our clients, successfully getting their data operations into cloud environments is a major focus. The enterprise data-reporting software of Workday is a critical component of many of the cloud solutions we design, which is why Accenture has assembled a team of more than 2,000 Workday-certified professionals. What's in it for YouHelp HR and Finance leaders define and execute their strategy and give them the adaptability they need in a fast-changing world.To help you take your skillset beyond Workday technology, our Transformation Powered by Workday Training will help you take your consulting to a whole new level.Take your Workday skills and career to the next level, mastering complex projects while expanding your leadership and advisory skills with a market-leading team. As a Workday Advanced Compensation Lead, your primary responsibilities may include: + Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures + Formulate planning, budgeting, forecasting and reporting strategies + Architect statements of work and/or client proposals + Architect and manage vendor relationships + Lead workshops for client education + Manage resources and budget on client projects + Serve as the escalation point for critical functional issue resolution + Provide subject matter expertise to aid in decision making related to the functional solution + Lead, mentor, counsel and manage performance metrics of project staff + Conduct working sessions with clients to gather, understand, and analyze business requirements. + Architect Workday the entire Advanced Comp solution to ensure that all work streams are cohesive and cross functional impacts are considered and mitigated + Advise clients on industry standards and leading practices. + Understand and apply Workday and Accenture methodologies. + Provide the Delivery Lead with status updates and keep them apprised of overall project status. + Demonstrate strong client and stakeholder management to achieve project objectives + Ensure the client takes advantage of Workday best practices. + Support innovation through the creation of new industry leading methods and assets Why should I join the Accenture Workday team? + Innovate every day. Be at the forefront of designing and delivering Workday solutions that push boundaries and create new opportunities for our clients. + Lead with the industry's best. Join an industry-recognized global cloud leader with more than 2000 Workday certified professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 600 clients to deliver Workday deployments to unlock the potential of their organizations. + Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your Workday, consultative and delivery skills. With learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring available when you need it, you'll expand your thinking beyond the core Workday implementation. Who will be successful at Accenture? It's not just what you know or where you've been that propels success at Accenture: It's who you are, fundamentally, as a person. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You're passionate about technology and motivated to apply the latest technology trends. You're proactive and collaborative; a leader with effective communication skills. You're driven by new challenges and are motivated to improve. You're a creative problem solver with the flexibility to navigate uncertainty. You're focused on the future with a desire to develop inclusive, responsible and sustainable solutions to complex challenges. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements Here's what you need: + Workday Partner Certification + Minimum of 3 years of consulting or client-side experience, most recently in a Lead or similar level role + Minimum of 3 years of working of Advanced Comp experience + Minimum of 3 years of Workday Implementations + Bachelor's degree or equivalent (minimum 12 years work experience). If Associate's Degree must have equivalent minimum 6 year work experience. Bonus points if you have: + 6 years of Workday-related implementations + Demonstrate knowledge of the HR function & processes + Experience in Education or Government Workday implementations Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $73,800 to $218,800 Cleveland $68,300 to $175,000 Colorado $73,800 to $189,000 District of Columbia $78,500 to $201,300 Illinois $68,300 to $189,000 Maryland $73,800 to $189,000 Massachusetts $73,800 to $201,300 Minnesota $73,800 to $189,000 New York/New Jersey $68,300 to $218,800 Washington $78,500 to $201,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We Are:The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients' transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.Stronger together!The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients' business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.The value for our clients and our people For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most complex client challenges.You are:An experienced Epic Resolute Professional Billing and Claims Certified Senior Analyst.The Work:Depending on the client engagement, the Epic Resolute Professional Billing and Claims Sr Analyst will be responsible for collaborating with Accenture team, software vendor team, and client in the following areas.1. Document current state business workflows.2. Assist with the analysis and design of new business workflows.3. Identify and define detailed product requirements and use cases.4. Provide input into high level functional specifications.5. Work with project managers, architects, business analysts and other team members to define metrics and performance goals for the application.6. Participate in transitioning the requirements and use cases to ensure a clear and complete understanding of the requirements.7. Assist in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing.8. Participate in quality management reviews of the design and performance of work products to ensure they fulfill the requirements.9. Perform or advise on system configuration and integration setup and assist with testing activities.10. Serve as an intermediary with client's Epic team and Accenture tech leads to support bilateral understanding of data structures, workflows and technology capabilities and limitations.11. Assist in the development and documentation of data requests and source to target mapping.12. Other duties as assigned. This work may include implementation, optimization, upgrades, and application support. This role requires three days per week in the office. Hiring locations: Nashville, TN; Atlanta, GA or Columbus, OH. Here is what you need:- Minimum of 1 years experience in Healthcare IT in an Epic Resolute Professional Billing and Claims Analyst role- Experience and certification in Epic Resolute Professional Billing and Claims - Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience) Bonus points if you have:- Minimum of 1 year of experience working for a consulting firm- Experience in at least 1 full implementation of Epic- Experience in Epic PB/ PB Claims, HB/HB Claims, Charge Router, Real Time Eligibility, rev cycle back end knowledge of applications Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $54,900 to $131,300 Cleveland $50,800 to $105,000 Colorado $54,900 to $113,400 District of Columbia $58,400 to $120,800 Illinois $50,800 to $113,400 Maryland $54,900 to $113,400 Massachusetts $54,900 to $120,800 Minnesota $54,900 to $113,400 New York/New Jersey $50,800 to $131,300 Washington $58,400 to $120,800 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com. Consulting professionals at Accenture belong to one of three workgroups: Management Consulting, Systems Integration Consulting or Technology Consulting. These workgroups enable us to deliver the increasingly specialized skills that clients demand while providing our people with varied career opportunities. Our management consultants have the opportunity to work and collaborate with colleagues from across the full spectrum of consulting activity: identifying and creatively solving complex problems, designing and re-engineering critical processes, and fundamentally transforming the way a company operates. Our management consultants are more than just theorists - they turn theory into action. Acting as trusted advisors to our clients, they work directly with FORTUNE© Global 500 companies across many different industry sectors. They concentrate on getting a holistic view of a client's business and industry environment and use their expertise and critical thinking skills to design and deliver realistic, achievable business strategies and solutions that address key client priorities. Much of the work we do is at the cutting edge of innovation and thinking. We involve our consultants in publishing and sharing this knowledge as thought leadership to benefit clients, industry and fellow colleagues. You are: As a Health Provider Revenue Cycle Manager, you lead and/or support enterprise-scale revenue cycle transformations for complex organizations (AMC's, IDN's, large medical groups). You will be at the core of delivering business transformation projects to respond to our clients' business challenges, from assessment to implementation, across patient access, mid-cycle/revenue integrity and back-end operations. You are likely to lead a range of activities from identifying client value creation opportunities to comfortable coaching analysts and consultants to project managing the business solution implementation. The work: Shape and Deliver Business Transformation Projects + Lead Revenue Cycle solutions across complex, large-scale health care providers; this includes understanding of the Revenue Cycle process across Patient Access, Midcycle/Revenue Integrity (CDM/Charge Capture, CDI) and Back-end (billing, collections, denials) to improve net revenue and accelerate cash. + Identify and prioritize client value creation opportunities based on research and analysis activities and an understanding of client visions, performance gaps, and needs. + Lead process and operational improvement transformation including workflows, policies and procedures, and key performance metrics. + Lead and/or support the business solution implementation: define and supervise business architecture, process design, and development activities, developing capabilities and performance measurements/KPIs. + Develop implementation plans and leading teams to execute project deliverables to schedule, budget and performance goals. Assess and manage risk throughout the project lifecycle and make adjustments as needed. Ensure planned business outcomes are achieved. + Embed automation and advanced analytics such as intelligent work queues, denials prediction, coding assistance, and have understanding of Tableau/PowerBI/Python, in order to deliver measurable, sustainable improvement. + Help clients start the process of modernizing their revenue cycle and finance functions + Stand up or transition to managed services/EBOS (SLA/OLA design, playbooks, staffing and performance governance) when aligned with client strategy. + Direct business pilots and client deployment activities. + Support technology enablement with provider IT and vendors, such as Epic, Cerner and clearinghouses. + Design the project's overall communication strategy and approach to the desired change journey. + Manage engagement risk, project economics, deliverable content, and ensure client buy-in Client Relationship Development and Management + Manage key client stakeholder relationships and communications at all stages of the project. Facilitate complex meetings, presentations and workshops to build client commitment for the change. + Cultivate follow-on opportunities at clients and developing compelling business case/proposals to new business opportunities. + Be a trusted advisor to senior leadership Practice Building + Participate in practice-building activities (e.g., conference participation, thought leadership development, market offering development, recruiting). + Share your experience in specific practice specialty areas to drive firm-recognized expertise development. + Provide coaching and mentoring to consultants and analyst team and practice members. + Encourage innovation from team members; support their ideas and career goals; provide coaching and mentoring to practitioners + Stay on top of current regulations, trends, and technologies influencing revenue cycle across broad client types (e.g., hospitals, health systems, medical groups, pharmacies, durable medical equipment suppliers) + Travel as needed, up to 80% Qualifications Here's what you need: + Minimum of 5 years of finance and management consulting experience + Minimum of 5 years of healthcare provider Revenue Cycle environment experience + Minimum of 2 years of experience transforming revenue cycle processes to maximize realizable revenue, minimize denials and accelerate cash flow + Bachelor's Degree Bonus points if: + You're a pro when it comes to engagement - plus business, practice, and people development + Strong financial acumen, ability to develop budgets, forecast revenue, develop early warning signs and adapt the organization to achieve financial targets + Prior experience working in consultancy or consulting capacity is preferred + Experience with AI, Robotics Process Automation, Data Visualization and Analytics in Revenue Cycle + Exposure to managed services/EBOS governance and vendor performance management. + Solid financial analysis and diagnosis skills + Very strong analytical and problem-solving skills + Adept at using experience and knowledge of industry, geographic and technology trends to assess and shape business solutions + Effective leadership and management skills with a proven ability to mobilize and energize project teams to deliver results. + Strong executive level relationship building skills. + Ability to create and deliver high-impact communications to senior audiences (written and oral) and facilitate complex discussions. + MBA/MHA or similar advanced degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $293,800 Cleveland $87,400 to $235,000 Colorado $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York/New Jersey $87,400 to $293,800 Washington $100,500 to $270,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We are looking for a Dynamics 365 Contact Centre Architect to join our growing team focused on delivering next-generation, AI-powered contact center solutions. This is a strategic technical leadership role at the forefront of Microsoft's move into full-service CCaaS, where you will help architect and integrate scalable, omnichannel contact center solutions which will include automation and data-driven intelligence to drive transformative customer experiences. As a key member of our Contact Center go-to-market (GTM) initiative, you will collaborate with pre-sales, industry experts, delivery teams, and Microsoft to define and execute scalable, intelligent solutions built on Dynamics 365 Contact Center, Azure Communication Services, Teams Voice, Power Platform and Microsoft Copilot creating powerful agent and customer experiences across industries. Key Responsibilities Understand client CX needs and industry trends to design forward-thinking CCaaS solutions. Collaborate with pre-sales and account teams to shape solutions, estimate effort, and support proposal development. Define and implement workflows that cover voice, digital messaging, bots, knowledge, and agent assist capabilities within the Microsoft ecosystem. Architect modern contact center solutions using Microsoft Contact Center Platform, Dynamics 365 Customer Service, D365 Copilot, Azure Communication Services, Copilot Studio, Power Platform and Teams Voice. Lead technical implementation across pre-sales, solution planning and delivery. Define repeatable reference architectures, deployment models, and reusable accelerators. Stay current on Microsoft's CCaaS roadmap, product enhancements, and ecosystem partnerships. . 7+ years of experience in enterprise technology consulting or architecture roles Minimum 2-3 years delivering modern contact center solutions Minimum 5 years of hands-on experience with Microsoft D365 Customer Engagement (CE) Proven pre-sales and solution delivery experience Strong understanding of Microsoft's CCaaS strategy and product roadmap Excellent communication skills with both technical and business stakeholders Required Skills Microsoft Dynamics 365 Contact Center IVR and call flow design, including routing, speech recognition tunning, escalation, and fallback logic SIP, VoIP, CTI and telephony integration (knowledge of SBCs and PSTN optional) Other Desirable Skills Microsoft Ecosystem Microsoft Dynamics 365 Customer Service (including Omnichannel for Customer Service) Power Platform Microsoft Copilot Studio for conversational AI (design and implementation) and agent assist Microsoft Teams integration for agent collaboration Azure Communication Services (voice, video, SMS, chat) Solution Architecture & Integration API design and integration using REST, Logic Apps, and Azure Functions Data modeling and analytics (Dataverse, SQL, Cosmos DB) Compliance, security, and identity management (Azure AD, RBAC, GDPR, HIPAA) AI & Automation Azure Bot Framework and Cognitive Services (NLP, translation, sentiment) Real-time dashboarding and reporting with Power BI Preferred Certifications Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Power Platform Solution Architect Expert Certifications from CCaaS vendors such as NICE, Nuance, Genesys, or Five9 (optional but valuable Compensation for roles at Avanade varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Avanade provides a reasonable base salary range of compensation for roles across the United States as set forth below: Base Salary Range: $128,000 - $152,000 .

Meta is seeking a data center Electrical Subject Matter Expert (SME) to join our Data Center Facility Operations team. Our data centers serve as the foundation upon which our systems operate to meet the demands of our customers. The Electrical SME will be a part of the facility operations team and will be responsible for being the electrical system technical operations expert. The Electrical Subject Matter Expert will need to have a broad understanding of electrical system and equipment function and will be responsible for procedure-based electrical maintenance, troubleshooting, repair, training, and project oversight. **Required Skills:** Electrical Subject Matter Expert Responsibilities: 1. Understanding in Low Voltage & Medium Voltage power distribution, electrical protection & controls systems, UPS and battery systems, electrical testing, applicable electrical codes and standards, and have a basic understanding of mechanical systems 2. Serve as an onsite technical resource of electrical infrastructure systems and equipment, with an emphasis on practical field operation 3. Ensure appropriate cross-functional collaboration between local electrical team and applicable local and global teams 4. Contribute to electrical safety program for site 5. Plan resource, author or approve work procedures to cover electrical troubleshooting, repair, retrofit, and maintenance activities, with an emphasis on assessing & mitigating personnel and critical systems and operational risk 6. Conduct or oversee hands-on troubleshooting, repair, retrofit, and maintenance of electrical equipment 7. Oversee electrical system configurations and component upgrades to ensure system integrity is maintained and that all modifications to existing systems are in compliance with best practices, including change control processes 8. Provide Quality Assurance/Quality Control (QAQC) oversight of construction projects & maintenance activity 9. Lead and/or participate in root-cause analysis activities in area of expertise 10. Provide training to Critical Facility Engineers and other cross functional teams on electrical equipment, systems, procedures, and changes 11. Manage vendor relationships for electrical maintenance and retrofit work 12. Provide feedback on global electrical maintenance strategies and global electrical system design improvements 13. Travel expectations can be significant during the first 3 months for initial training and onboarding. After initial onboarding, travel expectations are 10-15%. and then ongoing occasional travel for factory witness tests, collaboration, training, etc **Minimum Qualifications:** Minimum Qualifications: 14. 6+ years relevant electrical industry experience or electrical trade level experience 15. Bachelor's degree or trade certification in related field plus 2+ years relevant electrical industry experience will be considered in lieu of 6+ years relevant electrical industry experience 16. Experience in critical environments 17. Theoretical and practical understanding of power equipment & systems, with expertise in electrical equipment design, maintenance, troubleshooting, testing, and/or construction 18. Working knowledge of critical facility operations with experience or understanding of procedure-based work 19. Working knowledge of mechanical, controls, and fire and life safety systems 20. Experience interpreting blueprints/CAD drawings 21. Experience in comprehending electrical plans, specifications, and equipment shop drawings 22. Experience working in a highly collaborative, cross-functional environment **Preferred Qualifications:** Preferred Qualifications: 23. Experience in high voltage (up to 345kV) equipment construction, operation, and maintenance 24. National Electrical Testing Association (NETA) or National Institute for Certification in Engineering Technologies (NICET) electrical testing experience/certifications 25. Equipment field service engineering or representative experience 26. Experience in a data center industry 27. Instrumentation & control, power system protection, power automation, etc. experience 28. Trade Certification or state license as an electrician **Public Compensation:** $90,000/year to $134,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

We Are: Accenture's SAP practice, and we live to see how this can transform the way we live and work. We bring reinvention to life using design thinking, modern delivery methodologies, embedding AI into the way we deliver and into business processes. Additionally, the Life Sciences Industry is going through remarkable levels of transformation with new therapies that improve lives of patients, new implantable devices that improve health and wellness and much more global supply chains. SAP technologies power these organizations with modern cloud-based and AI-enabled solutions, and Accenture is the undisputed market leader in this industry. We are continuously expanding our SAP team with advisory skills to continue to drive transformation at scale for our clients. You Are: You have a passion for storytelling and for originating, selling and delivering SAP-based Finance Transformation projects that make a positive impact in your clients' business? Are you inspired by working with the best companies in their industries? Want a role that provides you with a sense of purpose and satisfaction? Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Finance solutions and technologies on some of the most innovative projects in the world Thrive in our highly collaborative, digitally-driven and innovation-led environment. Nurture your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds. You are a confident Consultant who spots and stays ahead of the SAP platform, industry and Finance trends and knows how to translate client goals into clear and actionable outcomes that everyone can get behind The Work: Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to: * Engage with senior client Finance executives on the business challenges/trends and the potential value of SAP solutions (current & future) * Advise, design and deliver Finance solutions based on the latest industry and technology best practices leveraging a SAP solutions and embedded innovation. * Become a trusted expert and advisor to your clients, team, and Accenture Leadership by staying current on regulations, trends, and innovations across your area of expertise * Be a thought leader, build assets and best practices and develop the next level of transformation experts Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements Qualification Here's what you need: * Minimum of 3 years of years of SAP functional/technical expertise with Product costing (additional experience with Cost Accounting processing including, but not limited to: Inventory Valuation, Margin Analysis, Overhead Accounting or Project Accounting is preferred but not required) * Minimum 3 years of experience in SAP projects supporting Life Science clients/industry (SAP support / managed services experience will not be considered for this requirement) * Minimum 1 end-to-end SAP S/4 implementation, including project planning, estimation and solution architecture for Life Science clients * Prior experience in a Consulting/Advisory role * Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $63,800 to $205,800 Cleveland $59,100 to $164,600 Colorado $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York/New Jersey $59,100 to $205,800 Washington $68,000 to $189,300 Locations

We Are:In this position, you would be working within Accenture Products and Platforms (APP). APP operates a portfolio of product mindset business units inside Accenture each with a shared mission to codify industry and functional knowledge into valuable and differentiated software assets for sale to Accenture clients or as market facing products in client's own offerings. APP teams overlay Pragmatic frameworks and Agile methodologies to create value and deliver excellence every day. APP products and platforms accelerate time to value, ensure customer satisfaction, and drive productive, long term client engagements. APP offers unique and rewarding opportunities and software career paths within Accenture.You Are:Accenture Products & Platforms is seeking a seasoned Software Sales Director for our suite of marketing measurement software products. You have a proven track record of selling SaaS - an integral team software team member. You are skilled at identifying opportunities, building consultative relationships, and closing complex deals. You excel in developing and executing growth strategies, collaborate comfortably with C-suite leaders, and thrive in fast-paced environments. As a Software Sales Director you will manage opportunities from sales pursuit to close, using deep sales process and offering expertise. You will develop relationships with key buyers and decision makers at new and/or existing clients to protect and grow the business. You will act as point of contact for resolution and escalation of all key items with the client and internally.The Work: + Own a sales plan for software, and meet and exceed sales targets for Software products and SaaS, Cloud Hosting, and Professional Services focused on the marketing measurement segment. + Plan Go-to-Market Strategy and gain buy-in and align accountability with internal and channel stakeholders. + Assure activities to drive top of funnel are sufficient to drive conversion and close to meet/exceed sales plan. Assure pursuit and capture motions have sufficient momentum to advance at pace, or own remediation thereof. + Proactively manage sales campaigns, leveraging in-depth domain software expertise software to close opportunities and grow profitable revenue. + Cultivate relationships with C-level, IT leaders, and business stakeholders to position software as key to unlocking value and enable transformation. + Build trust with prospects and clients, identify challenges, and offer tailored solutions that map to the key KPIs of key buyer- and user personas. + Collaborate with Product Marketing, Lead Origination, Pre-Sales, Product Management, Professional Services, and Engineering teams to ensure client needs are met and sales origination and pursuits are successful, and feedback loops are engaged/active - culture of continuous improvement on product value. + Stay informed about emerging trends within marketing measurement and the adjacent ecosystem and technologies, competitive landscape, and regulatory requirements. + Represent marketing measurement products and Accenture at industry events. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Typically, the amount of travel will vary around 40% depending on business need and client requirements. Here s What You Need + Minimum 6 years of experience in product domain, industry, or ecosystem. + Minimum 3 years of enterprise software products and SAAS sales proven track record of exceeding sales metrics. + Minimum 3 years with tech modernization for Fortune 2000 large enterprises. + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Professional Skills requirements + Professionals in this position should have deep knowledge of telecommunications, media, advertising or marketing industry. + Proven ability to develop and maintain relationships with C suite executives. + Experience designing executing go to market strategies and campaigns. + Demonstrated success in closing complex, high value sales opportunities. Bonus Points If You Have + Strong persuasive communication and presentation abilities. + Advanced negotiation skills to navigate complex financial and operational requirements. + Fluency in managing sales processes such as forecasting and pipeline management, origination and negotiation capabilities, preparation and execution of industry events, coordinating RFP response processes. + Self driven, tenacious, diligent and resilient, with a positive outlook. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $132,500 to $271,000 Cleveland $122,700 to $216,800 Colorado $132,500 to $234,100 District of Columbia $141,100 to $249,300 Illinois $122,700 to $234,100 Maryland $132,500 to $234,100 Massachusetts $132,500 to $249,300 Minnesota $132,500 to $234,100 New York/New Jersey $122,700 to $271,000 Washington $141,100 to $249,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

General information Country United States City Atlanta Job ID 46234 Department Customer Support Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements The Customer Support Operations Manager will lead their assigned team of support analysts and drive operational excellence in delivering customer support. This role ensures the team is equipped with the technical and product knowledge needed to effectively resolve customer issues, particularly for clients using ERP systems, cloud solutions, and public sector supply chain platforms. The manager will collaborate cross-functionally to remove blockers, improve processes, and contribute to a culture of continuous improvement and customer-centric service. In addition to team performance and development, this role requires alignment with compliance standards for supporting US Government Cloud customers, and therefore requires US residency or green card status. The ideal candidate is operationally focused, results-driven, and motivated to build high-performing teams that improve the customer experience. A Day in the Life Typically Includes: * Set clear goals and expectations for a support team, conduct regular 1:1s, and provide coaching based on team KPIs and performance outcomes * Coordinate training, enablement, and knowledge sharing to ensure technical and product readiness across ERP, Cloud, and public sector domains * Collaborate with Product, Engineering, and Cloud Operations to remove obstacles, manage escalations, and resolve systemic issues impacting customer success * Analyze team and customer support metrics to identify trends, inefficiencies, and opportunities for continuous improvement * Maintain and improve SOPs, escalation workflows, and documentation to support consistent and scalable support delivery * Review customer feedback, case data, and escalation themes to improve service quality, customer satisfaction, and retention * Create and deliver reports, insights, and recommendations to leadership on support performance, customer trends, and process enhancement initiatives Basic Qualifications: * Experience managing customer support or support operations teams * Experience using customer support tools and systems * Experience working with technical products, such as ERP or cloud-based platforms * Experience analyzing data to assess performance or identify process improvement opportunities * Experience working with cross-functional teams, including product and engineering * US citizen, resident or green card holder required for Government Cloud support Preferred Qualifications: * Experience aligning support operations with business or customer success goals * Experience applying project management frameworks or methodologies * Experience using analytics or reporting tools to inform decisions * Experience supporting cloud-based systems or ERP platforms * Knowledge of public sector or healthcare supply chain operations * Experience working in a global organization * Bachelor's degree in a related field or equivalent experience About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit ************* Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. Fraud Privacy Policy We value your privacy at Infor. You may access our privacy policy here. This employer uses E-Verify. Please visit this website for additional information. E-Verify Illinois: Click here, aquí, or tu.

You are: A growth focused sales professional who has successfully created positive impact through year-on-year business expansion. You know - and have run all phases of a sales cycle, including qualification, sales pursuit and close by applying deep sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies. As a Sales Capture Senior Manager you will be responsible for profitable sales growth by using deep sales process skills, expertise in Accenture's offerings, and leveraging relationships with Oracle. Focus will be on Financial Services including banking and insurance and Oracle Fusion, Oracle Cloud Infrastructure and Oracle Financial Services Global Industry Unit products. Responsibility is for the full sales lifecycle including originating opportunities, qualification, shaping, selling, negotiating and closing. The work: * Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs. * Interacts with senior management levels at clients and within Accenture, determines pursuit strategies, develops client messaging plans and relationships, and applies industry-leading Oracle transformation strategies and practices. * Has latitude in decision-making and determining objectives and approaches to critical assignments. * Operates within large teams and directs specific team sales activities. What's in it for you? You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their experiences and lessons learned with each other. You'll have the chance to thrive in an environment where your ideas are valued and your voice matters. At Accenture, you will be able to work on meaningful and innovative projects, powered by the latest technologies and industry best practices such as event-driven architectures and domain driven design. Accenture will continually invest in your learning and growth. You'll learn from and work with Accenture's certified practitioners and Accenture will support you in growing your own tech stack, sales skills, and certifications. You'll be immersed in the design and implementation of human-centric solutions to help solve complex challenges with some of the world's largest companies. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. Qualification What you need: * Minimum 8 years of experience in sales for a large Consulting or Technology services provider * Minimum 3 years of experience selling or working with Financial Services institutions * Minimum 3 years of experience selling Oracle products * Minimum of 8 years' Sales Pursuit Management experience. * Minimum of 3 years' experience in direct sales with quota preferably in excess of $10M+ * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus points if you have: * Experience working within G2000 customers. * Experience with C-Level client relationship building and relationship management. * Proven ability to operate within a team-oriented environment. * Demonstrated commitment, teamwork and collaboration in a professional setting; either military or civilian. * High energy level, focus and ability to work well in demanding client environments. * Excellent communication (written and oral) and interpersonal skills. * Strong leadership, problem solving, and decision-making abilities. * Unquestionable professional integrity, credibility and character. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $136,800 to $237,600 Cleveland $136,800 to $237,600 Colorado $136,800 to $237,600 District of Columbia $136,800 to $237,600 Illinois $136,800 to $237,600 Minnesota $136,800 to $237,600 Maryland $136,800 to $237,600 Massachusetts $136,800 to $237,600 New York/New Jersey $136,800 to $237,600 Washington $136,800 to $237,600 In addition to base pay, this Sales role is eligible for additional incentive compensation under the Sales Achievement Bonus Plan which is based on achievement toward individual sales targets, subject to Plan terms. Locations

Systems Engineer, Enterprise **************** Objective: We are looking for a Systems Engineer to work closely with a Major Account Manager in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales. Responsibilities: Pre-sales - assist in qualifying sales leads from a technical standpoint. Sales calls - be the main technical resource on sales calls and answer or educate the customer and partner onissues ranging from features, specifications and functionality to integration. Conversant with networking applications and solutions. Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues. Provide assistance to identified customers with post-sales training. Required Skills: 5 - 8 years experience in technical/pre-sales support as a sales or systems engineer 5 - 7 years experience in LAN/WAN/Internet services administration Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus. Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES Experience with encryption and authentication technologies required Exceptional presentation skills The Systems Engineer, Enterprise is required to customarily and regularly work outside of their office or home office engaged in selling, including travel as needed to make a sale. Education: Bachelors Degree or equivalent experience. Graduate Degree favorable #LI-EA1

Meta's Edge & Network Service (ENS) team is actively looking for passionate people to help us tackle the unique set of challenges and opportunities we face, while contributing to our company mission of connecting the world. Our team is the execution arm of the Meta network team and is responsible for the deployment and support of all production networks (Edge, Backbone, Optical, and Datacenter) as well as our content delivery network (CDN) across the globe. This truly global team offers a unique career opportunity to work with all of the latest network technologies and talented engineers solving some of the most complex problems in the industry. **Required Skills:** Network Engineer, Deployment & Support Responsibilities: 1. Deployment, configuration, and management of all network infrastructure on our datacenter campus 2. Work with partner teams and vendors to manage day-to-day operations and reliability of the regional network 3. Schedule and perform maintenance including upgrades, migrations, and decommissioning of production networks 4. Create deployment packages and maintain as-built documentation and asset database for installed network gear 5. Establish and implement global best practices and contribute to the design of new scalable network solutions 6. Support the development, testing and integration of new hardware and software platforms into the network 7. Participate in an on-call rotation to support the regional network infrastructure 24/7 8. 10% of travel required, up to 30% based on projects **Minimum Qualifications:** Minimum Qualifications: 9. 4+ years of work experience responsible for designing, deploying and operating large-scale networks 10. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP) 11. Working knowledge of network protocols (TCP/UDP, DHCP, DNS) and experience with IPv4 and IPv6 12. Experience working in a multi-vendor environment with hands-on experience with networking hardware 13. Working knowledge of physical infrastructure design including structured cabling and fiber-optic cabling 14. Proven experience managing multiple projects simultaneously and deliver against mission critical deadlines 15. Proven experience working in a global team environment and solving problems with limited supervision 16. Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta **Preferred Qualifications:** Preferred Qualifications: 17. Technical leadership and people management experience 18. Working knowledge of data center power and cooling infrastructure and critical facility operational best practices 19. Experience with field-based work in Data Centers, Colocation Facilities, Internet Exchanges, or Central Offices 20. Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl) 21. Working knowledge of 40/100G Ethernet and CWDM, DWDM and optical transport network technologies **Public Compensation:** $51.44/hour to $159,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

General information Country United States State Georgia City Atlanta Job ID 47230 Department SaaS Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Hybrid Description & Requirements Infor is hiring a Customer Retention Manager to lead the Customer Retention Services (CRS) team to triage and resolve SaaS customer escalations, improve satisfaction, reduce attrition, and retain revenue through escalation management and customer success initiatives A Day In the Life Typically Looks Like: * Triage and assess all incoming customer escalations for size and severity. * Match escalations to the appropriate resolution teams and coordinate resources. * Communicate with C-level executives and manage highly escalated customer situations. * Drive short-term escalation resolution projects with defined scope and timelines. * Lead cross-functional teams to resolve critical escalations and provide regular progress updates. * Perform root cause analysis (RCA) and document lessons learned for continuous improvement. * Review health metrics to proactively identify and resolve customer issues before renewal. Basic Qualifications: * Experience in a service or support role within software or high-tech industry. * Customer service experience. * Experience working in a cloud environment. * Ability to build rapport with C-suite customer executives. * Project planning, organizational, and systems integration skills. Preferred Qualifications: * Familiarity with SaaS customer success and escalation management processes. * Experience in multi-time zone collaboration and matrix management environments. * Combination of leadership development, business analysis, or solution architecture skills. * Degree in Computer Science or relevant Professional Services experience. About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit ************* Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. Fraud Privacy Policy We value your privacy at Infor. You may access our privacy policy here. This employer uses E-Verify. Please visit this website for additional information. E-Verify Illinois: Click here, aquí, or tu.