Averitt Express Remote jobs

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including Aurora, IL, Plainfield, IL, and Oswego, IL_ **Summary** The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. **Pay Range:** The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Wake Forest, NC and Henderson, NC Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management Serve as the primary point of contact and advocate for assigned accounts. Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals Proactively engage existing customers to enhance value and prevent churn. Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. Identify low-touch upsell opportunities and guide customers to resources for additional value. Develop strategies for upselling / cross-selling opportunities to drive account growth. Drive product adoption and educate customers on products and services. Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications 0-4 years in customer success, support, or related customer-facing roles. SMB account management experience. Ability to manage multiple customer engagements through strong organizational skills. Data-driven mindset. Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

This position supervises adjusters and directly handles claims within Ryder's self-insured, self-administered liability program. Oversees claim-handling processes performed by a professional staff. Handles complex insurance and contractual coverage issues, and complex and high exposure bodily injury and property damage claims. Maintain an active inventory of claims, ensuring appropriate follow-up, timely resolution, and adherence to service standards. ESSENTIAL FUNCTIONS Investigates and resolves complex and high exposure claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim handling processes. Supervise outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled properly according to the applicable jurisdictions Supervises assigned staff to ensure both technical expertise and a high level of customer service are attained. Monitors staff's technical work and develops and implements action plans if deficiencies are noted. Monitors staff's workflow to ensure accurate processing of claims, timely establishment of reserves, reviews and logs litigation. Responsible for coaching, education, audits, file reviews and performance appraisals of assigned staff. Assists Claim Manager with other staff as directed Assists in team leadership role when appropriate or if the Claim Manager is not available. Participates with Claim Manager in the selection and management of outside vendors for investigation, cost containment, audit functions, expert witnesses, and litigation management Interacts with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants. Participates in large claim review calls and updates field operations personnel on claim status. Possess a comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico. Handles cases in compliance with state statutes. Works directly with various State Departments of Insurance on inquiries and complaints. Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program Reviews reserves and trends on individual cases, and recommends and sets timely and accurate reserves based on documented file developments. Ensures the most appropriate resolution of all claims is reached, and that a high level of customer service is attained ADDITIONAL RESPONSIBILITIES Performs other duties as assigned Primary backup for the Claim Manager assisting as directed with claim assignments, reviewing and tracking lawsuits and authorizing use of defense counsel EDUCATION Bachelor's degree in business or a related field . EXPERIENCE Seven (7) years or more experience in casualty claims, litigation and handling large complex cases 0 to One (1) year experience supervisor experience preferred SKILLS . Strong commitment to the principles of customer focus . Requires superior claim technical skills, past experience handling commercial auto claims and a comprehensive understanding of the related coverages . Superior negotiation skills and ability to deal effectively with claimants and attorneys . Effective interpersonal skills and ability to communicate clearly in verbal and written communications KNOWLEDGE Demonstrated ability to supervise 2-4 liability claims staff including conducting audits and performance appraisals; intermediate level; preferred. Knowledge of supervisory techniques and interpersonal skills, and the ability to effectively communicate precise directions to staff members; intermediate level; preferred. Comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada & Puerto Rico; advanced level. Demonstrated ability to handle large exposure and complex insurance and contractual coverage exposure claims; advanced level. experience in completing detailed and quality internal reports. Adhering to all reporting requirements.; advanced level. experience in the participation and utilization of mediation and arbitration.; advanced level. LICENSES Other Adjusters License, preferred. Appropriate licenses must be obtained within 45 days Job Category: Risk Management Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $100,000.00 Maximum Pay Range: $107,000.00 Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. For more information about benefits, click here (********************************************************************************************************** to download the comprehensive benefits summary. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through ********************* . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at ***************** or ************. Current Employees : If you are a current employee at Ryder, please click here (*************************************************** to log in to Workday to apply using the internal application process. _Job Seekers can review the Job Applicant Privacy Policy by clicking here (********************************************** ._ \#wd

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including Crystal Lake, IL, Round Lake Beach, IL, and McHenry, IL_ **Summary** The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. **Pay Range:** The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position demonstrates advanced knowledge of entry writing. He/She classifies according to the Harmonized Tariff Schedules (HTS), participates in government agencies clearances (PGA), Code of Regulations, and Customs regulations. Responsibilities: * Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers. * Prepares customs entries and follows-up with the clearance process on all entries prepared. * Communicates documentation discrepancies to client and supervisor. * Coordinates freight delivery to designated locations. * Resolves finance and accounting reconciliation exchange issues. * Scans entries into the imaging system meeting allotted and sensitive time requirements. * Prepares reports/presentations and analysis using various software packages and databases. * Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. * Establishes and maintains client relationships. * Requires a weekend work schedule on a department rotation basis and holiday schedule based on the needs of the operation and account requirements. Qualifications: * High school diploma, GED, or International equivalent * Minimum of 2 years' experience working for a Customs Broker * Basic knowledge of customs operations, laws and regulations, and other government departments * Proficiency in Microsoft Office * Customers Broker License - Preferred * Accurate and rapid data entry * Excellent verbal and written communications skills Grade 07 Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

This position supervises adjusters and directly handles claims within Ryder's self-insured, self-administered liability program. Oversees claim-handling processes performed by a professional staff. Handles complex insurance and contractual coverage issues, and complex and high exposure bodily injury and property damage claims. Maintain an active inventory of claims, ensuring appropriate follow-up, timely resolution, and adherence to service standards. ESSENTIAL FUNCTIONS Investigates and resolves complex and high exposure claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim handling processes. Supervise outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled properly according to the applicable jurisdictions Supervises assigned staff to ensure both technical expertise and a high level of customer service are attained. Monitors staff's technical work and develops and implements action plans if deficiencies are noted. Monitors staff's workflow to ensure accurate processing of claims, timely establishment of reserves, reviews and logs litigation. Responsible for coaching, education, audits, file reviews and performance appraisals of assigned staff. Assists Claim Manager with other staff as directed Assists in team leadership role when appropriate or if the Claim Manager is not available. Participates with Claim Manager in the selection and management of outside vendors for investigation, cost containment, audit functions, expert witnesses, and litigation management Interacts with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants. Participates in large claim review calls and updates field operations personnel on claim status. Possess a comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico. Handles cases in compliance with state statutes. Works directly with various State Departments of Insurance on inquiries and complaints. Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program Reviews reserves and trends on individual cases, and recommends and sets timely and accurate reserves based on documented file developments. Ensures the most appropriate resolution of all claims is reached, and that a high level of customer service is attained ADDITIONAL RESPONSIBILITIES Performs other duties as assigned Primary backup for the Claim Manager assisting as directed with claim assignments, reviewing and tracking lawsuits and authorizing use of defense counsel EDUCATION Bachelor's degree in business or a related field . EXPERIENCE Seven (7) years or more experience in casualty claims, litigation and handling large complex cases 0 to One (1) year experience supervisor experience preferred SKILLS . Strong commitment to the principles of customer focus . Requires superior claim technical skills, past experience handling commercial auto claims and a comprehensive understanding of the related coverages . Superior negotiation skills and ability to deal effectively with claimants and attorneys . Effective interpersonal skills and ability to communicate clearly in verbal and written communications KNOWLEDGE Demonstrated ability to supervise 2-4 liability claims staff including conducting audits and performance appraisals; intermediate level; preferred. Knowledge of supervisory techniques and interpersonal skills, and the ability to effectively communicate precise directions to staff members; intermediate level; preferred. Comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada & Puerto Rico; advanced level. Demonstrated ability to handle large exposure and complex insurance and contractual coverage exposure claims; advanced level. experience in completing detailed and quality internal reports. Adhering to all reporting requirements.; advanced level. experience in the participation and utilization of mediation and arbitration.; advanced level. LICENSES Other Adjusters License, preferred. Appropriate licenses must be obtained within 45 days Job Category: Risk Management Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $100,000.00 Maximum Pay Range: $107,000.00 Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. For more information about benefits, click here (********************************************************************************************************** to download the comprehensive benefits summary. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through ********************* . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at ***************** or ************. Current Employees : If you are a current employee at Ryder, please click here (*************************************************** to log in to Workday to apply using the internal application process. _Job Seekers can review the Job Applicant Privacy Policy by clicking here (********************************************** ._ \#wd

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Cookeville, TN Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management Serve as the primary point of contact and advocate for assigned accounts. Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals Proactively engage existing customers to enhance value and prevent churn. Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. Identify low-touch upsell opportunities and guide customers to resources for additional value. Develop strategies for upselling / cross-selling opportunities to drive account growth. Drive product adoption and educate customers on products and services. Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications 0-4 years in customer success, support, or related customer-facing roles. SMB account management experience. Ability to manage multiple customer engagements through strong organizational skills. Data-driven mindset. Excellent written communication skills. The internal job posting will close 12/12 for all employees The job grade is an E05 Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Crystal Lake, IL, Round Lake Beach, IL, and McHenry, IL Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management * Serve as the primary point of contact and advocate for assigned accounts. * Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. * Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals * Proactively engage existing customers to enhance value and prevent churn. * Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. * Identify low-touch upsell opportunities and guide customers to resources for additional value. * Develop strategies for upselling / cross-selling opportunities to drive account growth. * Drive product adoption and educate customers on products and services. Territory Management * Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. * Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection * Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications * 0-4 years in customer success, support, or related customer-facing roles. * SMB account management experience. * Ability to manage multiple customer engagements through strong organizational skills. * Data-driven mindset. * Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range: The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

This position supervises adjusters and directly handles claims within Ryder's self-insured, self-administered liability program. Oversees claim-handling processes performed by a professional staff. Handles complex insurance and contractual coverage issues, and complex and high exposure bodily injury and property damage claims. Maintain an active inventory of claims, ensuring appropriate follow-up, timely resolution, and adherence to service standards. ESSENTIAL FUNCTIONS Investigates and resolves complex and high exposure claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim handling processes. Supervise outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled properly according to the applicable jurisdictions Supervises assigned staff to ensure both technical expertise and a high level of customer service are attained. Monitors staff's technical work and develops and implements action plans if deficiencies are noted. Monitors staff's workflow to ensure accurate processing of claims, timely establishment of reserves, reviews and logs litigation. Responsible for coaching, education, audits, file reviews and performance appraisals of assigned staff. Assists Claim Manager with other staff as directed Assists in team leadership role when appropriate or if the Claim Manager is not available. Participates with Claim Manager in the selection and management of outside vendors for investigation, cost containment, audit functions, expert witnesses, and litigation management Interacts with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants. Participates in large claim review calls and updates field operations personnel on claim status. Possess a comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico. Handles cases in compliance with state statutes. Works directly with various State Departments of Insurance on inquiries and complaints. Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program Reviews reserves and trends on individual cases, and recommends and sets timely and accurate reserves based on documented file developments. Ensures the most appropriate resolution of all claims is reached, and that a high level of customer service is attained ADDITIONAL RESPONSIBILITIES Performs other duties as assigned Primary backup for the Claim Manager assisting as directed with claim assignments, reviewing and tracking lawsuits and authorizing use of defense counsel EDUCATION Bachelor's degree in business or a related field . EXPERIENCE Seven (7) years or more experience in casualty claims, litigation and handling large complex cases 0 to One (1) year experience supervisor experience preferred SKILLS . Strong commitment to the principles of customer focus . Requires superior claim technical skills, past experience handling commercial auto claims and a comprehensive understanding of the related coverages . Superior negotiation skills and ability to deal effectively with claimants and attorneys . Effective interpersonal skills and ability to communicate clearly in verbal and written communications KNOWLEDGE Demonstrated ability to supervise 2-4 liability claims staff including conducting audits and performance appraisals; intermediate level; preferred. Knowledge of supervisory techniques and interpersonal skills, and the ability to effectively communicate precise directions to staff members; intermediate level; preferred. Comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada & Puerto Rico; advanced level. Demonstrated ability to handle large exposure and complex insurance and contractual coverage exposure claims; advanced level. experience in completing detailed and quality internal reports. Adhering to all reporting requirements.; advanced level. experience in the participation and utilization of mediation and arbitration.; advanced level. LICENSES Other Adjusters License, preferred. Appropriate licenses must be obtained within 45 days Job Category: Risk Management Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $100,000.00 Maximum Pay Range: $107,000.00 Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. For more information about benefits, click here (********************************************************************************************************** to download the comprehensive benefits summary. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through ********************* . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at ***************** or ************. Current Employees : If you are a current employee at Ryder, please click here (*************************************************** to log in to Workday to apply using the internal application process. _Job Seekers can review the Job Applicant Privacy Policy by clicking here (********************************************** ._ \#wd

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position troubleshoots and communicates documentation discrepancy issues with customers and foreign origins. He/She audits commercial documents, applies harmonized tariff schedule codes for accurate duty assessments and ensures all federal requirements are met. This position handles general customs brokerage activities and general office and data entry tasks. Responsibilities * Preparation of customs entries and forwarding freight to designated locations. This may involve interface with international and domestic carriers, overseas offices, and importers. * Prepare Customs entries and follow-up with the clearance process on all entries prepared. * Duty and Tax applicability, Section 232 & Section 301. * Communicate documentation discrepancies to client and supervisor. * Coordinate freight delivery to designated locations. * Resolve finance and accounting reconciliation exchange issues. * Responsible for filing entries to customs via GBS-CM in a timely and accurate manner. * Responsibilities may include scanning entries into the imaging system meeting allotted and sensitive time requirements. * Administrative responsibilities include preparation of reports/presentations and analysis using various software packages and databases. * Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. * Establish and maintain client relationships. * Position may require a weekend schedule on a department rotation basis and not limited to working a holiday schedule based on the needs of the operation and requirements of the account. * All other duties assigned. Qualifications * High school diploma, GED, or International equivalent * Basic knowledge of customs operations, laws and regulations, and other government departments * Basic computer skills * Basic understanding of HS system Work from home requirements * Desire to learn, grow and adapt to continuous regulatory changes. * Problem solving, accuracy and attention to details is required. * Positive solution focused, team first attitude. * Strong communication skills - verbal and written is required. * Self-disciplined, self-motivated, and requires little supervision. Requires limited in person/face-to-face contact with co-workers or managers. * Employee's home conditions must be conducive to remote work (discussed in the Equipment and Work Environment guideline. * Proficient at time management. Schedule - Mon - Fri 1:00am- 10:00pm CT (Willing to work Weekends) Must be available for mandatory Overtime Remote - Must be located in area Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities: Issue Management Serve as the primary point of contact and advocate for assigned accounts Handle routine customer inquiries with standardized solutions while escalating complex issues as needed Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals Proactively engages existing customers to enhance value and prevent churn Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas Identify low touch upsell opportunities and guide customer to resources for additional value Develop strategies for upselling / cross-selling opportunities to drive account growth Drive product adoption and educate customers and products and services Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability Monitor customer health metrics to measure satisfaction and to prevent churn Feedback Collection Update UPS DRIVE with retention data, planning next steps for churn prevention / growth Qualifications: 0-4 years in customer success, support, or related customer-facing roles SMB account management experience Can manage multiple customer engagements through strong organizational skills Data driven mindset Excellent written communication skills Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range: The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

This position supervises adjusters and directly handles claims within Ryder's self-insured, self-administered liability program. Oversees claim-handling processes performed by a professional staff. Handles complex insurance and contractual coverage issues, and complex and high exposure bodily injury and property damage claims. Maintain an active inventory of claims, ensuring appropriate follow-up, timely resolution, and adherence to service standards. ESSENTIAL FUNCTIONS Investigates and resolves complex and high exposure claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim handling processes. Supervise outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled properly according to the applicable jurisdictions Supervises assigned staff to ensure both technical expertise and a high level of customer service are attained. Monitors staff's technical work and develops and implements action plans if deficiencies are noted. Monitors staff's workflow to ensure accurate processing of claims, timely establishment of reserves, reviews and logs litigation. Responsible for coaching, education, audits, file reviews and performance appraisals of assigned staff. Assists Claim Manager with other staff as directed Assists in team leadership role when appropriate or if the Claim Manager is not available. Participates with Claim Manager in the selection and management of outside vendors for investigation, cost containment, audit functions, expert witnesses, and litigation management Interacts with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants. Participates in large claim review calls and updates field operations personnel on claim status. Possess a comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico. Handles cases in compliance with state statutes. Works directly with various State Departments of Insurance on inquiries and complaints. Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program Reviews reserves and trends on individual cases, and recommends and sets timely and accurate reserves based on documented file developments. Ensures the most appropriate resolution of all claims is reached, and that a high level of customer service is attained ADDITIONAL RESPONSIBILITIES Performs other duties as assigned Primary backup for the Claim Manager assisting as directed with claim assignments, reviewing and tracking lawsuits and authorizing use of defense counsel EDUCATION Bachelor's degree in business or a related field . EXPERIENCE Seven (7) years or more experience in casualty claims, litigation and handling large complex cases 0 to One (1) year experience supervisor experience preferred SKILLS . Strong commitment to the principles of customer focus . Requires superior claim technical skills, past experience handling commercial auto claims and a comprehensive understanding of the related coverages . Superior negotiation skills and ability to deal effectively with claimants and attorneys . Effective interpersonal skills and ability to communicate clearly in verbal and written communications KNOWLEDGE Demonstrated ability to supervise 2-4 liability claims staff including conducting audits and performance appraisals; intermediate level; preferred. Knowledge of supervisory techniques and interpersonal skills, and the ability to effectively communicate precise directions to staff members; intermediate level; preferred. Comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada & Puerto Rico; advanced level. Demonstrated ability to handle large exposure and complex insurance and contractual coverage exposure claims; advanced level. experience in completing detailed and quality internal reports. Adhering to all reporting requirements.; advanced level. experience in the participation and utilization of mediation and arbitration.; advanced level. LICENSES Other Adjusters License, preferred. Appropriate licenses must be obtained within 45 days Job Category: Risk Management Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $100,000.00 Maximum Pay Range: $107,000.00 Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. For more information about benefits, click here (********************************************************************************************************** to download the comprehensive benefits summary. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through ********************* . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at ***************** or ************. Current Employees : If you are a current employee at Ryder, please click here (*************************************************** to log in to Workday to apply using the internal application process. _Job Seekers can review the Job Applicant Privacy Policy by clicking here (********************************************** ._ \#wd

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position troubleshoots and communicates documentation discrepancy issues with customers and foreign origins. This position audits commercial documents, applies harmonized tariff schedule codes for accurate duty assessments and ensures all federal requirements are met. This position handles general customs brokerage activities and general office and data entry tasks. Responsibilities: Preparation of customs entries and forwarding freight to designated locations. This may involve interface with international and domestic carriers, overseas offices, and importers. Prepare Customs entries and follow-up with the clearance process on all entries prepared. Communicate documentation discrepancies to client and supervisor. Coordinate freight delivery to designated locations. Resolve finance and accounting reconciliation exchange issues. Responsible for filing entries to customs via GBS-CM in a timely and accurate manner. Responsibilities may include scanning entries into the imaging system meeting allotted and sensitive time requirements. Administrative responsibilities include preparation of reports/presentations and analysis using various software packages and databases. Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. Establish and maintain client relationships. Position may require a weekend schedule on a department rotation basis and not limited to working a holiday schedule based on the needs of the operation and requirements of the account. Qualifications: High school diploma, GED, or International equivalent Basic knowledge of customs operations, laws and regulations, and other government departments Basic computer skills Basic understanding of HS system Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Strongsville, OH, Brunswick, OH, and North Royalton, OH Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management * Serve as the primary point of contact and advocate for assigned accounts. * Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. * Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals * Proactively engage existing customers to enhance value and prevent churn. * Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. * Identify low-touch upsell opportunities and guide customers to resources for additional value. * Develop strategies for upselling / cross-selling opportunities to drive account growth. * Drive product adoption and educate customers on products and services. Territory Management * Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. * Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection * Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications * 0-4 years in customer success, support, or related customer-facing roles. * SMB account management experience. * Ability to manage multiple customer engagements through strong organizational skills. * Data-driven mindset. * Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range: The salary range for this position is $61,620.00/year to $107,880.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

This position supervises adjusters and directly handles claims within Ryder's self-insured, self-administered liability program. Oversees claim-handling processes performed by a professional staff. Handles complex insurance and contractual coverage issues, and complex and high exposure bodily injury and property damage claims. Maintain an active inventory of claims, ensuring appropriate follow-up, timely resolution, and adherence to service standards. ESSENTIAL FUNCTIONS Investigates and resolves complex and high exposure claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim handling processes. Supervise outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled properly according to the applicable jurisdictions Supervises assigned staff to ensure both technical expertise and a high level of customer service are attained. Monitors staff's technical work and develops and implements action plans if deficiencies are noted. Monitors staff's workflow to ensure accurate processing of claims, timely establishment of reserves, reviews and logs litigation. Responsible for coaching, education, audits, file reviews and performance appraisals of assigned staff. Assists Claim Manager with other staff as directed Assists in team leadership role when appropriate or if the Claim Manager is not available. Participates with Claim Manager in the selection and management of outside vendors for investigation, cost containment, audit functions, expert witnesses, and litigation management Interacts with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants. Participates in large claim review calls and updates field operations personnel on claim status. Possess a comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico. Handles cases in compliance with state statutes. Works directly with various State Departments of Insurance on inquiries and complaints. Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program Reviews reserves and trends on individual cases, and recommends and sets timely and accurate reserves based on documented file developments. Ensures the most appropriate resolution of all claims is reached, and that a high level of customer service is attained ADDITIONAL RESPONSIBILITIES Performs other duties as assigned Primary backup for the Claim Manager assisting as directed with claim assignments, reviewing and tracking lawsuits and authorizing use of defense counsel EDUCATION Bachelor's degree in business or a related field . EXPERIENCE Seven (7) years or more experience in casualty claims, litigation and handling large complex cases 0 to One (1) year experience supervisor experience preferred SKILLS . Strong commitment to the principles of customer focus . Requires superior claim technical skills, past experience handling commercial auto claims and a comprehensive understanding of the related coverages . Superior negotiation skills and ability to deal effectively with claimants and attorneys . Effective interpersonal skills and ability to communicate clearly in verbal and written communications KNOWLEDGE Demonstrated ability to supervise 2-4 liability claims staff including conducting audits and performance appraisals; intermediate level; preferred. Knowledge of supervisory techniques and interpersonal skills, and the ability to effectively communicate precise directions to staff members; intermediate level; preferred. Comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada & Puerto Rico; advanced level. Demonstrated ability to handle large exposure and complex insurance and contractual coverage exposure claims; advanced level. experience in completing detailed and quality internal reports. Adhering to all reporting requirements.; advanced level. experience in the participation and utilization of mediation and arbitration.; advanced level. LICENSES Other Adjusters License, preferred. Appropriate licenses must be obtained within 45 days Job Category: Risk Management Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $100,000.00 Maximum Pay Range: $107,000.00 Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. For more information about benefits, click here (********************************************************************************************************** to download the comprehensive benefits summary. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through ********************* . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at ***************** or ************. Current Employees : If you are a current employee at Ryder, please click here (*************************************************** to log in to Workday to apply using the internal application process. _Job Seekers can review the Job Applicant Privacy Policy by clicking here (********************************************** ._ \#wd

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position troubleshoots and communicates documentation discrepancy issues with customers and foreign origins. This position audits commercial documents, applies harmonized tariff schedule codes for accurate duty assessments and ensures all federal requirements are met. This position handles general customs brokerage activities and general office and data entry tasks. Responsibilities: Preparation of customs entries and forwarding freight to designated locations. This may involve interface with international and domestic carriers, overseas offices, and importers. Prepare Customs entries and follow-up with the clearance process on all entries prepared. Communicate documentation discrepancies to client and supervisor. Coordinate freight delivery to designated locations. Resolve finance and accounting reconciliation exchange issues. Responsible for filing entries to customs via GBS-CM in a timely and accurate manner. Responsibilities may include scanning entries into the imaging system meeting allotted and sensitive time requirements. Administrative responsibilities include preparation of reports/presentations and analysis using various software packages and databases. Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. Establish and maintain client relationships. Position may require a weekend schedule on a department rotation basis and not limited to working a holiday schedule based on the needs of the operation and requirements of the account. Qualifications: High school diploma, GED, or International equivalent Basic knowledge of customs operations, laws and regulations, and other government departments Basic computer skills Basic understanding of HS system Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Customer Success Account Manager (CSM) will manage a high volume of smaller customers. The CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The CSM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities: * Issue Management * Serve as the primary point of contact and advocate for assigned accounts * Handle routine customer inquiries with standardized solutions while escalating complex issues as needed * Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. * Value Creation / Proposals * Proactively engages existing customers to enhance value and prevent churn * Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas * Identify low touch upsell opportunities and guide customer to resources for additional value * Develop strategies for upselling / cross-selling opportunities to drive account growth * Drive product adoption and educate customers and products and services * Territory Management * Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability * Monitor customer health metrics to measure satisfaction and to prevent churn * Feedback Collection * Update UPS DRIVE with retention data, planning next steps for churn prevention / growth Qualifications: * 0-4 years in customer success, support, or related customer-facing roles * SMB account management experience * Can manage multiple customer engagements through strong organizational skills * Data driven mindset * Excellent written communication skills Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range: The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

This position supervises adjusters and directly handles claims within Ryder's self-insured, self-administered liability program. Oversees claim-handling processes performed by a professional staff. Handles complex insurance and contractual coverage issues, and complex and high exposure bodily injury and property damage claims. Maintain an active inventory of claims, ensuring appropriate follow-up, timely resolution, and adherence to service standards. ESSENTIAL FUNCTIONS Investigates and resolves complex and high exposure claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim handling processes. Supervise outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled properly according to the applicable jurisdictions Supervises assigned staff to ensure both technical expertise and a high level of customer service are attained. Monitors staff's technical work and develops and implements action plans if deficiencies are noted. Monitors staff's workflow to ensure accurate processing of claims, timely establishment of reserves, reviews and logs litigation. Responsible for coaching, education, audits, file reviews and performance appraisals of assigned staff. Assists Claim Manager with other staff as directed Assists in team leadership role when appropriate or if the Claim Manager is not available. Participates with Claim Manager in the selection and management of outside vendors for investigation, cost containment, audit functions, expert witnesses, and litigation management Interacts with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants. Participates in large claim review calls and updates field operations personnel on claim status. Possess a comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico. Handles cases in compliance with state statutes. Works directly with various State Departments of Insurance on inquiries and complaints. Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program Reviews reserves and trends on individual cases, and recommends and sets timely and accurate reserves based on documented file developments. Ensures the most appropriate resolution of all claims is reached, and that a high level of customer service is attained ADDITIONAL RESPONSIBILITIES Performs other duties as assigned Primary backup for the Claim Manager assisting as directed with claim assignments, reviewing and tracking lawsuits and authorizing use of defense counsel EDUCATION Bachelor's degree in business or a related field . EXPERIENCE Seven (7) years or more experience in casualty claims, litigation and handling large complex cases 0 to One (1) year experience supervisor experience preferred SKILLS . Strong commitment to the principles of customer focus . Requires superior claim technical skills, past experience handling commercial auto claims and a comprehensive understanding of the related coverages . Superior negotiation skills and ability to deal effectively with claimants and attorneys . Effective interpersonal skills and ability to communicate clearly in verbal and written communications KNOWLEDGE Demonstrated ability to supervise 2-4 liability claims staff including conducting audits and performance appraisals; intermediate level; preferred. Knowledge of supervisory techniques and interpersonal skills, and the ability to effectively communicate precise directions to staff members; intermediate level; preferred. Comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada & Puerto Rico; advanced level. Demonstrated ability to handle large exposure and complex insurance and contractual coverage exposure claims; advanced level. experience in completing detailed and quality internal reports. Adhering to all reporting requirements.; advanced level. experience in the participation and utilization of mediation and arbitration.; advanced level. LICENSES Other Adjusters License, preferred. Appropriate licenses must be obtained within 45 days Job Category: Risk Management Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $100,000.00 Maximum Pay Range: $107,000.00 Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. For more information about benefits, click here (********************************************************************************************************** to download the comprehensive benefits summary. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through ********************* . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at ***************** or ************. Current Employees : If you are a current employee at Ryder, please click here (*************************************************** to log in to Workday to apply using the internal application process. _Job Seekers can review the Job Applicant Privacy Policy by clicking here (********************************************** ._ \#wd

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position demonstrates advanced knowledge of entry writing. He/She classifies according to the Harmonized Tariff Schedules (HTS), participates in government agencies clearances (PGA), Code of Regulations, and Customs regulations. **Responsibilities:** + Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers. + Prepares customs entries and follows-up with the clearance process on all entries prepared. + Communicates documentation discrepancies to client and supervisor. + Coordinates freight delivery to designated locations. + Resolves finance and accounting reconciliation exchange issues. + Scans entries into the imaging system meeting allotted and sensitive time requirements. + Prepares reports/presentations and analysis using various software packages and databases. + Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. + Establishes and maintains client relationships. + Requires a weekend work schedule on a department rotation basis and holiday schedule based on the needs of the operation and account requirements. **Qualifications:** + High school diploma, GED, or International equivalent + Minimum of 2 years' experience working for a Customs Broker + Basic knowledge of customs operations, laws and regulations, and other government departments + Proficiency in Microsoft Office + Customers Broker License - Preferred + Accurate and rapid data entry + Excellent verbal and written communications skills Grade 07 **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.