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Provide professional and accurate installation for retractable outdoor awnings: 40%
- Contact consumers for scheduling and expectations within aggressive time standards
- Provide contact and job details through mobile device in real time
- Complete accurate measurements and confirm specifications, post-sale
- Identify challenges and solutions to each installation and reinforce expectations with the consumer
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Provide professional and accurate installation of custom outdoor awnings: 45%
- Utilize best practices for each awning type and unique installation
- Install in a clean and professional manner
- Troubleshoot and communicate install challenges on-site
- Provide expert care and operation instructions to the consumer
- Reinforce quality and warranty assurances to consumers
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Maintain an efficient warehouse facility and vehicle: 5%
- Confirm shipment contents and condition daily for rapid customer contact or problem resolution
- Maintain an organized system for all shipments and inventory
- Maintain vehicle in a presentable and preserving manner
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Communication and planning: 10%
- Set accurate expectations for installation with all consumers
- Communicate all customer contact and scheduling in real time through mobile device
- Create and work within a reasonable and efficiently routed schedule
What We're Looking For
- Experience working on a 2-person team
- Exterior home improvement contractor experience in siding, windows and doors, carpentry, or garage door installations
- Must have all appropriate tools including but not limited to: ladders, drill/driver, and levels
- Insurance $2 mil general liability
- Background screened
- License per local code
How We Work to Deliver a Best Experience: Our Behavioral Competencies
- Ensures Accountability - Holding self and others accountable to meet commitments
- Drive Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
- Instill Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Drive Results - Consistently achieving results, even under tough circumstances
- Consumer/Customer Focus - Building strong customer relationships and delivering on customer-centric solutions
- Critical Thinking - Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Being Resilient - Rebounding from setbacks and adversity when facing difficult situations