B&H Photo Video jobs - 23 jobs

Under supervision, the Used Buyer/Salesperson is responsible for negotiating the purchase of used photo and video equipment from private sellers. This includes accurately assessing the value of gear, understanding B&H's inventory needs, and finalizing transactions. The role also involves sales responsibilities, requiring in-depth knowledge of B&H's products and excellent customer service skills.This position requires professional and friendly interaction with customers in person, over the phone, and through chat/email channels. Additionally, the Used Buyer/Salesperson must evaluate gear to determine if it meets B&H's purchasing criteria. Essential Responsibilities: Evaluate and purchase used equipment for best possible price Determine condition of equipment and grade to merchandise Sets resale price accounting for resale profit, current inventory, cost of repair, and consumer trends Monitors aging stock levels and adjusts prices when needed Limits overstock on items that may be difficult to resell Additional Responsibilities: Sign customer checks for sold merchandise, as needed As assigned by Director Specific Knowledge, Skills and Abilities: Strong knowledge of new and used equipment relevant to B&H Strong knowledge of previous, current and future used equipment trends (internal and external) Strong communication and negotiation skills Knowledge of B&H policies and procedures Strong customer service and organizational skills Good computer skills Preferred Education, Experience and Licenses: Minimum 3+ years experience operating and evaluating photo equipment

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Senior Event Producer - B&H Creators (Full-Time, NYC) About the RoleB&H is looking for a seasoned Senior Event Producer to lead the development, planning, and execution of high-impact creator events across NYC, LA, and key markets nationwide. This role sits within the fast-growing B&H Creators division - the team behind some of the largest and most innovative creator experiences in the industry. You'll oversee start-to-finish production of immersive, content-driven events ranging from multi-brand activations and product showcases to curated creator experiences and large-scale community gatherings. We're looking for someone who thrives in organized chaos, thinks 10 steps ahead, and can turn ambitious creative ideas into flawless execution. What You'll Do• Lead end-to-end production of creator events, pop-ups, and tentpole activations (500+ attendees as well as curated 50-100 creator experiences)• Manage all event logistics: venue selection, vendor management, staffing, permitting, run-of-show development, and on-site production leadership• Collaborate across internal teams to ensure events ladder up to brand and business objectives• Own event timelines, budgets, workflows, and post-event reporting• Translate creative concepts into actionable production plans, floor layouts, fabrication needs, AV requirements, and staffing• Ensure events are built for content - lighting, staging, and environmental design that maximizes social media capture• Oversee safety, compliance, and operational excellence at every event• Develop scalable systems and documentation to support rapid event growth• Support the continued expansion of the B&H Creators community nationwide Who You Are• 6-10+ years of experience in event production, experiential marketing, live events, or creative operations• Proven success producing medium to large-scale events (300-1,000+ attendees)• Comfortable executing immersive and content-first experiences for creators, influencers, or youth-driven audiences• Extremely organized - able to juggle timelines, budgets, vendors, and multiple competing priorities• Calm under pressure and thrives in fast-paced, high-expectation environments• A problem-solver who anticipates challenges and finds creative solutions• Strong communicator with excellent stakeholder management skills• Knowledge of lighting, audio, staging, and experiential installation a major plus• Familiarity with creator culture, social platforms, and brand partnerships preferred Bonus Points• Experience working with major consumer brands• Experience in photography/videography events• Comfortable traveling for events (NYC-based preferred)• Passion for the creator economy and community building Why B&H• Opportunity to help build one of the fastest-growing creator communities in the country• Work on high-profile events with world-class brands and creators• Join a collaborative, creative, entrepreneurial team inside a legacy brand

About B&H: B&H is a globally recognized leader in the photo, video, and pro audio industries. We serve a broad customer base across multiple verticals-including education and government-by offering industry-leading products, expert guidance, and dedicated service. Our commitment to excellence makes us a trusted technology partner to institutions nationwide. Job Summary: We are seeking a highly motivated and relationship-driven Account Manager to manage and grow our education and government customer base within a designated territory. In this role, you'll be responsible for cultivating long-term partnerships with K-12 schools, higher education institutions, and government agencies. You will drive business through on-site visits, industry events, and trade shows, while uncovering new opportunities and delivering tailored solutions to meet client needs. Key Responsibilities: Client Relationship Management Build, maintain, and grow strong relationships with key stakeholders in education and government institutions. Serve as a trusted advisor, understanding each client's specific goals, purchasing processes, and technology needs. Provide timely, consultative support to ensure customer satisfaction and long-term engagement. Business Development & Sales Identify and qualify new opportunities within the education and government sectors. Develop customized proposals and close deals that align with customer procurement cycles and compliance standards. Consistently achieve or exceed assigned sales targets and strategic growth objectives. Field Engagement Conduct regular in-person visits to schools, universities, and government agencies to assess needs and present solutions. Represent B&H at relevant education and government trade shows, conferences, and procurement expos. Stay informed on industry trends, public funding initiatives, and competitive offerings. Internal Collaboration & Reporting Collaborate with internal teams including product specialists, customer service, and logistics to ensure smooth execution and delivery. Utilize CRM tools to maintain accurate pipeline data, forecast sales, and document customer interactions. Report regularly on territory performance, client feedback, and emerging opportunities. Qualifications: 3+ years of experience in B2B sales or account management, with a focus on education or government clients strongly preferred. Strong understanding of public sector procurement processes, contract vehicles, and funding cycles. Excellent communication, presentation, and interpersonal skills. Proven ability to develop trust-based relationships and close complex deals. Self-starter with strong time management skills and the ability to work independently in the field. Familiarity with CRM platforms (e.g., Salesforce). Knowledge of photo, video, AV, or IT technology is a plus. What We Offer: Competitive base salary plus potential for annual merit-based bonus Health, dental, and vision insurance 401(k) with company match Employee discounts on cutting-edge tech and gear A mission-driven, customer-focused work environment Opportunities for professional development and career advancement

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The Vendor Relations Specialist will support B&H's retail marketing initiatives by developing brand-aligned pitch materials and visual presentations for our vendor partners. This role is responsible for managing incoming requests, gathering data and brand assets, creating high-quality pitch decks and, when needed, 3D rendering of proposed in-store displays. The Vendor Relations Specialist works closely with the Store Display team to ensure all concepts meet vendor expectations and adhere to B&H's guidelines and standards. Essential Responsibilities: • Establish templates and design guidelines for various advertising venues • Modifies graphical images and text to match client expectations • Ensure presentations are consistent with company branding requirements • Communicate regularly with various departments on marketing activity status and upcoming activities • Plan, prioritize and manage a high volume of requests to ensure timely delivery • Identify process improvement opportunities and implement steps to increase efficiency in terms of quality and delivery time. Additional Responsibilities: As assigned by Manager Specific Knowledge, Skills and Abilities: • Strong aptitude for organization, and multi-tasking

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The SEO Expert is responsible for maximizing search engine rankings for B&H product/listing and landing pages, as well as increasing the overall volume of organic traffic from search engines to the B&H Website. The SEO Expert leverages data analytics to develop and deploy effective search strategies aligned with business objectives. Due To the dynamic environment produced by constant changes to search algorithms, the SEO continuously learns, tweaks skills and experiments to develop working methodologies. They will take necessary steps to stay on top of latest trends and shifts in the industry. Essential Responsibilities: Develop a viable/robust SEO strategy based on SEO best practices and data analytics Conduct regular Technical and On-Page SEO audits to determine opportunities and identify areas for improvement Monitor and set up maintenance/alert system for when things break or are underperforming (crawlability, site structure/technical, speed, XML Sitemaps, canonical tags, meta data, redirects, etc) Prioritize projects, initiatives and areas of focus based on data analysis Conduct keyword research for individual projects Track and provide regular status reports on ranking positions Request appropriate content and/or refresh existing content to support Search engine ranking needs Request additions and/or modifications to existing category and/or landing pages Develop and implement link building and interlinking strategies Coordinate with other departments (e.g. Social, Buying, Categorization, IS, OLM, etc.) to support SEO related initiatives Provide guidance on website projects/initiatives to ensure compliance with SEO strategy and best practices Specific Knowledge, Skills and Abilities: Strong analytic skills, high attention to detail and accuracy Ability to prioritize, multi-task and work with multiple teams on a variety of projects Ability to effectively interact with all levels of end users and technical resources Strong project management and communication skills Energetic and self-motivated Preferred Education, Experience and Licenses: Proven SEO experience In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends) Working knowledge of HTML, CSS, and JavaScript development and constraints Knowledge of ranking factors and search engine algorithms Up-to-date with the latest trends and best practices in SEO and SEM

We are seeking a Product Manager to lead product development for customer retention and lifetime value for B&H's B2C and B2B customers. This role requires deep partnership-building skills and understanding of B2B, Sales, and EDU teams, combined with technical e-commerce product expertise in Customer Service touchpoints on the website. The PM will be responsible for driving solutions for complex business customer needs while delivering core customer experience features including account management, wish lists, email subscriptions, and loyalty programs that align with B&H's legendary customer service standards. Key Responsibilities · Create specialized landing pages for institutional customers and manage comprehensive digital B2B experiences including enterprise account portals, workflows, and professional purchasing tools · Partner closely with B2B sales teams to understand enterprise customer pain points and translate business requirements into product solutions · Own the product roadmap for customer service touchpoints including online chat, email integration · Partner with Customer Service teams to identify opportunities for self-service improvements · Optimize help center experience and entry points across the website · Lead "My Account" optimization efforts to improve retention metrics · Create loyalty program integration and customer engagement tools within account portals · Optimize account onboarding and profile completion flows to increase customer lifetime value · Build landing pages specifically tailored for enterprise, education, and support use cases · Collaborate with Dev teams on complex e-commerce integrations and enterprise-grade features · Ensure technical solutions meet enterprise security, compliance, and integration requirements · Analyze key metrics for customer service entry points , and costumer life cycle/retention rates to inform product decisions Required Qualifications · 4+ years of product management experience in e-commerce or customer-facing digital products · Strong background in customer journey optimization with understanding of how customers move from discovery to purchase and retention · Cross-functional collaboration experience with sales, customer service, and engineering teams to create cohesive customer experiences · Ability to balance customer needs with business objectives and technical constraints Business Partnership & Domain Expertise · Proven track record of building strong partnerships with sales teams, customer service organizations, and business stakeholders · Deep understanding of B2B sales processes, enterprise procurement, and institutional buying patterns · Experience with customer service operations, support ticket management, and self-service optimization · Knowledge of education sector purchasing requirements and institutional sales processes · Strong analytical skills with ability to use data to drive product decisions and measure success · Experience building landing pages optimized for B2B experiences · Familiarity with e-commerce security requirements, compliance standards, and data privacy regulations to collaborate with legal teams in delivering optimal customer experiences Customer Lifetime Optimization · Experience building customer account experiences and optimizing self-service portals · Proficiency with customer service metrics, digital touchpoint analytics, and performance optimization for customer service touchpoints for ecommerce · Knowledge of help center optimization, knowledge base management, and content strategy · Understanding of customer lifetime value analysis, particularly for enterprise and education segments · Understanding of customer lifecycle strategies and retention programs Preferred Qualifications · E-commerce industry experience, particularly in B2B, enterprise, or education markets · Experience with photography/imaging industry or technical products sales · Knowledge of enterprise software integrations (ERP, procurement systems, CRM platforms) · Experience managing large-scale customer service technology implementations · Familiarity with education sector compliance requirements and institutional procurement processes

The Employee Relations Specialist interacts with employees and managers regarding conflict at work. The Specialist ensures all actions taken on behalf of an employee, manager and the company are compliant with Federal, State, and Local legal requirements. The Specialist manages leaves of absence and oversees the accommodation process. Additionally, the Specialist coordinates the communication of proper procedure between all involved parties in the event of an issue or general change in company policy. During any disciplinary process, the Specialist makes sure the company acts in a way that minimizes risk as much as possible. Essential Responsibilities: Manages workplace harmony through investigating complaints, disputes, policies to boost engagement at work. Interprets and enforces company policy. Assists in development of HR policies and procedures. Administers employee rights' initiatives to ensure Federal, State, and Local compliance (Title VII, FMLA, FLSA, ADA, etc.). Partners with and provides guidance to management to resolve complex employee relations issues and to assist in increasing the overall engagement, morale, and productivity of staff. Educates managers and directors on how to deal with employee relations issues. Performs case investigations and analysis for employee complaints and grievances. Coaches and guides employees in regard to manager-employee or employee-employee relations. Acts as a liaison between various functional areas of HR and bridges gaps in communications between managers and employees. Leads disciplinary process and discussions including performance improvement plans Understands and takes deliberate action to minimize risks during the discipline and termination process. Remains informed of current HR trends and latest updates in federal/state regulatory changes. Maintains confidential records of related matters and generates various progress reports, as needed. Specific Knowledge, Skills and Abilities: Excellent communication (verbal and written), interpersonal, analytical and organizational skills Possess up-to-date knowledge of all HR laws, regulations, policies, and procedures Knowledge of basic workplace psychology and motivation, preferably in retail and/or office environments Understanding of sensitivity and confidentiality of employee and company information Displays proven ability to take ownership of a process/project and of prioritizing tasks Experience in successfully interacting with various levels of management ranging from line supervisors to executives Analytical thinker and quick problem solver Computer skills (i. e. MS Outlook, Word, Excel, etc.) Ability to speak, read, and write in Spanish is a plus Preferred Education, Experience and Licenses: Minimum 1-3 years of experience in a HR generalist or similar role with emphasis on Employee Relations or Industrial Psychology Physical Environment Working in a typical office environment with a possibility of visiting other local worksites (store, warehouses, etc.) as needed

The Accounting department records and maintains all financial data required for company financial statements. The General Ledger Accounting Manager oversees the workflow and productivity of the Accounting team and ensures company transactions are recorded properly and reporting accurately. As the senior member of the accounting team, the Manager possesses a comprehensive understanding of general ledger processes and resolves any escalated issues. The manager provides technical and non-technical guidance to the accounting team and prioritizes and delegates workflow based on complexity and availability of team resources. Essential Responsibilities: Oversees the workflow and productivity of General Ledger Accounting Team Delegates and prioritizes assignments based on complexity and availability of team resources Implements procedural and policy changes to improve departmental workflow Develops, enforces, and maintains company accounting policies Maintains accuracy and integrity of financial software system and financial statements Communicates and interacts with CFO, B&H departments, and external accountants as needed to keep them updated and to resolve issues and problems Prepares financial statements for management reporting needs and banking institutions Facilitates and manages the external auditing process Oversees design and implementation of accounting control processes Provides training and guidance to all members of the general ledger accounting team Additional Responsibilities: As assigned by Director of Accounting Specific Knowledge, Skills and Abilities: Strong management and leadership skills Strong understanding of accounting principles, financial reporting standards and internal controls Excellent analytical, problem-solving and communication skills Proven track record of leading process improvement initiatives and driving operations effeciencies Articulate communicator and analytical thinker Professional phone demeanor Excellent writing skills Detail-oriented and quick thinker Preferred Education, Experience and Licenses: Minimum 5 years managing a team Minimum 7 years of general accounting experience Utilization of Microsoft Office programs BA in Accounting

The Account Executive role within our Business Development department is focused on managing and expanding our corporate customer base in a designated vertical market. In this position you'll take the lead in building strong long-term partnerships with corporate clients, driving growth through onsite visits, industry events, dinners, and trade shows. You'll also identify new business opportunities and deliver customized solutions designed to meet each client's unique needs. Essential Responsibilities: Client Relationship Management Build, maintain, and grow strong relationships with key stakeholders in your vertical. Serve as a trusted advisor, understanding each client's specific goals, purchasing processes, and technological needs. Provide timely, consultative support to ensure customer satisfaction and long-term engagement. Business Development & Sales Identify and qualify new opportunities within the assigned vertical. Develop customized proposals and close deals that align with customer procurement cycles and compliance standards. Consistently achieve or exceed assigned sales targets and strategic growth objectives. Field Engagement/ Travel Conduct regular in-person visits to clients to assess needs, present solutions and build a strong relationship . Represent B&H at relevant trade shows, conferences, and procurement expos. Moderate -Heavy travel : Must be able to travel extensively for client engagements as needed. Internal Collaboration & Reporting Collaborate with internal teams including product specialists, customer service, and logistics to ensure smooth execution and delivery. Utilize CRM tools to maintain accurate pipeline data, forecast sales, and document customer interactions. Report regularly on territory performance, client feedback, and emerging opportunities. Additional Responsibilities: As assigned by Manager Specific Knowledge, Skills, and Abilities: 3+ years of experience in B2B sales or account management, with a focus on education or government clients strongly preferred. Strong understanding of public sector procurement processes, contract vehicles, and funding cycles. Excellent communication, presentation, and interpersonal skills. Proven ability to develop trust-based relationships and close complex deals. Self-starter with strong time management skills and the ability to work independently in the field. Familiarity with CRM platforms (e.g., Salesforce). Knowledge of photo, video, AV, or IT technology is a plus.

The IT Data Integration (ETL/Data Warehouse) is a centralized area which collects, massages, and summarizes information from diverse business data sources and prepares it for easy analysis and interpretation. Informatica PowerCenter is the main tool we use to support the entire data integration lifecycle, from jumpstarting the first project to ensuring successful mission-critical enterprise deployments. The ETL Informatica System Administrator is responsible for administering Informatica software, and monitoring and maintaining performance of overall system environments.

Job Title: Technician - Guest Technical Services (Walk-In Support) Location: B&H Photo Video - NYC SuperStoreDepartment: Guest Tech ServicesEmployment Type: Full-Time | In-Store Position We're looking for a knowledgeable, tech-savvy, and customer-oriented Technician to join our Guest Tech Services team. In this role, you'll provide in-person technical support, product setup, and repair-related services to walk-in guests. You'll serve as a trusted expert who helps customers get the most out of their gear - from computers and cameras to phones and drones. Key Responsibilities: Provide walk-in support with no appointments necessary Assist guests with: Installation of memory cards, computer RAM, and software Basic setup of cameras, computers, drones, and other tech Firmware upgrades for cameras and lenses On-site coordination with Secure Data Recovery Services for advanced data recovery Hard drive cloning and data transfer Screen protector application for phones, tablets, and cameras SIM card resizing (cutting to fit device requirements) Transferring contacts between phones Gimbal calibration and setup assistance Maintain a high level of professionalism and customer care Stay updated on the latest consumer tech and product updates Ensure service area is organized, clean, and well-stocked with tools and supplies Qualifications: Solid knowledge of consumer electronics, especially computer, photo and video gear Experience with hardware installation and basic tech troubleshooting Familiarity with operating systems, mobile devices, and firmware updates Ability to handle small tools and delicate components with precision Excellent verbal communication and interpersonal skills Strong attention to detail and problem-solving abilities Ability to work in a fast-paced, customer-facing environment Previous experience in a retail tech support or service role is a plus

Job Title: Web Experience Analyst Reports to: Vice President of Web Experience Job Purpose: To support Web Experience leadership by conducting research and providing analysis on: site performance, customer experience, and other related areas in eCommerce. Key Responsibilities: Conduct research, data analysis, and interviews to identify opportunities for improvement. Manage incoming data and reporting requests, setting priorities based on business impact. Collaborate with stakeholders to define key metrics and identify the KPIs that matter most. Translate business needs into clear documentation and actionable deliverables. Prepare documents to present findings and analysis to management. Requirements: SQL and SQL Query. Experience in data analysis. Background in eCommerce. Strong analytical and strategic thinking skills. Experience working with cross-functional teams and presenting to upper management. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Recommended Skills: Experience with BI tools (Cognos, MicroStrategy, Tableau, Power BI, etc.). Advanced SQL skills and experience working with large datasets. Proficiency in Python for data analysis, automation, and data science applications. Expert understanding of data warehousing design and data modeling. Experience: 5-7 years in data analysis, business intelligence, or a related field.

(Off the Shelf Applications) Lead a Team of 3 Managers. The Director of Business Applications oversees the operations within the Windows Development and Third Party Software teams. Also oversees the productivity of all short and long term projects and provides expert resolutions to accomplish business software needs. Additionally monitors current policies and procedures to improve processes and ensure each team abides by the appropriate regulations when involved in either a long-term or short term software projects. Knowledgeable in all requirements needed to implement new software solutions and interacts with vendors and other B&H departments, to ensure comprehensive, accurate, and timely installations. Additionally this person serves as the main support contact and resolves any escaladed issues which are beyond the scope of any developers, administrators, and team leads. Will assist in the strategic planning of the teams within B&H and is responsible for the implementation of those plans.

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The Credit Analyst processes applications from new customers as well as existing ones who like to establish credit terms or adjust their current credit line. The analyst reviews the application for indications of fraud and perform necessary research to conduct background check. S/he interacts with customers in a timely manner to gather necessary information required to process the application. Up on approval, the analyst updates the customer profile, enter credit limits in to the system and informs the applicant the result of their application. In conjunction with the team, s/he manages department phone queue line, mailbox, requests from Sales, A/R etc. Additionally, the Analyst monitors customer's accounts on an annual basis and produces reports as needed. Essential Responsibilities: Processing business credit applications for credit terms account. Investigating and assessing credit worthiness of applicants. Setting up open accounts with a credit limit and entering pertinent verified information on the account profile. Assisting and communicating with Sales, Marketing, A/R, financial institutions and businesses on ongoing daily issues, requests. Performing periodical review through scoring or requesting updated credit information on existing active accounts with high activity/volume. Specific Knowledge, Skills and Abilities: Effective problem solving & analytical skills Excellent written and oral communication skills. Excellent organizational skills and attention to detail.

We are seeking a proactive and organized individual to join our team. The Senior Project Manager role involves overseeing all projects and initiatives that involve our Merchandising and Web Experience/Web Content teams. He/she will facilitate communication between stakeholders and creative/operations teams, ensuring initiatives are clearly defined, prioritized, and actionable. A strong eCommerce background is required; they should also demonstrate strong technical ability. Essential Responsibilities: Serve as the primary point of contact between the Merchandising and Web Experience teams, ensuring all parties are aligned. Triage incoming requests, categorize them appropriately, identify duplicate or conflicting requests, and assess priorities. Conduct discovery for Jira tickets, asking insightful questions to clarify requests and ensure they are actionable. Able to create a workflow that we will implement for future interdepartmental requests and collaboration. Prepare clear, concise, and well-organized Jira tickets to facilitate seamless communication between teams. Follow up with stakeholders during the execution process to address questions or changes. Organize and facilitate meetings to brainstorm solutions, address roadblocks, or align on priorities. Specific Knowledge, Skills and Abilities: Strong problem-solving skills and ability to analyze and prioritize requests effectively. Facilitate brainstorming sessions to ensure that optimal initiatives are developed. Understands and can implement the market research and analysis done by the Merchandising team. Exceptional verbal and written communication skills to liaise between Merchandising and Content/Web Experience stakeholders. Understands both business needs and the state of the market. Highly organized with the ability to manage multiple tasks and requests simultaneously. Experience working with cross-functional teams to achieve shared goals. Proactive in seeking information, asking questions, and understanding new concepts. Ability to learn and understand technical systems and tools quickly. Preferred Education, Experience and Licenses: Familiarity with Jira or other project management tools. Familiarity with our core categories (photography, video, or audio) and a passion to learn more. Background in process improvement or workflow optimization.