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Backblaze jobs in San Mateo, CA - 325 jobs

  • Chief Product Officer

    Backblaze 4.5company rating

    Backblaze job in San Mateo, CA

    Backblaze is a leading cloud storage and data protection company that delivers simple, affordable, and scalable solutions to businesses and developers worldwide. With over four exabytes of customer data under management and hundreds of thousands of users globally, Backblaze empowers organizations to store, use, and protect data without the restriction or high costs associated with traditional providers. Built on a foundation of transparency, reliability, and customer-centricity, Backblaze has earned the trust of AI innovators, high-growth startups, and enterprise clients seeking high-performance, cost-efficient infrastructure. As the AI economy accelerates, Backblaze is emerging as a strategic alternative to hyper-scale cloud providers. Over the past year, data stored by AI customers has increased 25x, including the company's largest-ever contract, reinforcing Backblaze's value in mission-critical environments. To support this momentum, Backblaze is making significant investments in engineering velocity, platform modernization, and AI-ready capabilities. Positioned at the intersection of simplicity, performance, and innovation, Backblaze is building the cloud infrastructure needed for the next generation of data-driven companies. The Role You'll report to the CEO and lead our Product Management function including UX Design, User Research, and PMO. Your mandate: define a market-backed vision, turn customer problems into shippable solutions, and expand Backblaze into new segments while growing adoption and retention. You'll partner closely with Engineering (for developer experience and delivery), Finance/RevOps (for pricing, packaging, and ROI), and GTM teams to turn strategy into measurable outcomes. Location: This position may be remote, but we value face-to-face collaboration. Our distributed leadership team meets in person every few months, and the role will require roughly 10-20% travel to conferences and trade shows. What You'll Own Product vision & strategy - Set the multi-year product direction across B2 Cloud Storage and Backup, anchored in user problems, PLG customer segment understanding, and clear bets. Balance innovation and vision with tech debt, security, compliance, and operational realities. Roadmap & monetization - Decide portfolio priorities and tradeoffs. Run pricing and packaging experiments with Finance/RevOps as core stakeholders. Tie decisions to adoption, NRR, and margin. Developer experience - Work with Eng to make APIs, SDKs, and docs dead-simple. Improve developer activation and time-to-first-success. AI & new workloads - Serve AI data pipelines (training, evaluation, artifacts), analytics, high-performance computing, media workflows, and other throughput-intensive workloads with practical features customers will use - not buzzwords. Enterprise-grade readiness - Raise the bar on security, compliance, data-residency, immutability, KMS/SSO, hybrid patterns, and ransomware/backup protections - while keeping the Backblaze simplicity customers expect. Market expansion - Win share in target segments (enterprise IT, mid-market, global). Tailor offers and GTM with PMM/Sales. Support lighthouse deals when product input moves the needle. Customer mechanisms - Keep the customer's voice at the table: CAB with top accounts, design-partner cohorts for emerging bets, and post-launch adoption reviews. Metrics & outcomes - Own the scorecard. Define a small set of product KPIs - market share in target segments, bytes stored growth, activation to first success, adoption and NRR, customer satisfaction - and drive them. Team leadership - Build, coach, and scale a strong PM team that can deliver differentiated, commercially successful products. What You Bring 15+ years in product leadership with deep experience in storage, backup, or adjacent data infrastructure; senior leadership (VP/CPO) roles in SaaS, IaaS, or cloud platforms. Repeated wins taking a portfolio from vision → roadmap → adoption → revenue - including pricing/packaging shifts. Track record bringing new, differentiated products to market that met customer needs and achieved commercial success. Domain depth in storage, backup, or adjacent data infrastructure; comfort leading developer-facing platforms. Proven exposure to AI/ML data pipelines, analytics, high-performance computing, media workflows, or security/backup use cases - and how infrastructure products can support them. Strong enterprise instincts - security, compliance, reliability - without sacrificing ease-of-use. Habit of direct customer contact and a bias for instrumented decisions - research, telemetry, and field feedback. Clear communication across executives, customers, and teams; you align fast and make hard calls. Leadership that matches our values - transparent, rational, and focused on building a durable business. Demonstrated ability to attract, develop, and retain high-performing PMs. How You'll Work Operate in tight partnership with Eng on delivery, developer experience, and tradeoffs between new bets and tech debt/security/compliance. Work with Finance/RevOps on monetization and with Sales/Marketing/Support on adoption and value realization. Share context openly, insist on simple plans, and keep a steady cadence - portfolio reviews, design-partner sessions, and launch/adoption checkpoints. Act as the steady voice of both customer and market in the room, ensuring product direction stays grounded in real use cases and measurable outcomes. Build and lead a PM team that can move fast while holding the line on enterprise-grade expectations. Backblaze Benefits: Healthcare for family, including dental and vision Competitive compensation and 401K RSU grants for full-time employees ESPP program Flexible vacation policy Maternity & paternity leave MacBook Pro to use for work, plus a generous stipend to personalize your workstation Childcare bonus (human children only) Fertility treatment and support Learning & development program Commuter benefits Culture that supports a healthy work-life balance To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The expected salary range for this role is as follows: US - $325,000-$375,000 + Bonus and Equity At Backblaze, we value being fair and good to our customers, partners, and employees. That's why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
    $179k-241k yearly est. Auto-Apply 47d ago
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  • West Territory Sales Director - Mid-Market Growth Leader

    Cloudflare 3.7company rating

    San Francisco, CA job

    A leading internet security and performance company is seeking a Sales Director for its Mid-Market team. This leadership role involves managing a team of account executives to drive new business and expand existing customer accounts. Ideal candidates will have significant sales management experience in SaaS and possess strong communication and coaching skills. The position offers a competitive salary with additional benefits and equity options. #J-18808-Ljbffr
    $158k-213k yearly est. 2d ago
  • Director of Sales, Territory (West)

    Cloudflare 3.7company rating

    San Francisco, CA job

    At Cloudflare, we are on a mission to help build a better Internet. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. We are committed to a diverse and inclusive team and value curiosity and empathy in our people. Available Location: Broader West Coast with preference for SF Bay Area. About the department The Americas GTM team is Cloudflare's largest sales organization that comprises AEs, AMs, SEs, BDRs, CSMs, and Operations roles. The sales team helps customers adopt Cloudflare and create phenomenal internet-enabled experiences, solving real, technical problems while driving revenue and fostering innovation. About the role As a Sales Director on Mid-Market, you will position and differentiate the Enterprise platform experience for Cloudflare, while reinforcing pipeline and forecast management practices. You will interact with teams across Business Development, Sales Operations, Sales Engineering, Product, and Marketing to drive new business across untapped accounts. This leadership role is within the Mid-Market team (Territory segment) and focuses on acquiring new Territory accounts and expanding existing Customer accounts. You will manage a team of 8+ account executives. The role requires engaging with technical professionals through to executive levels across Security, Network, Development and Infrastructure teams to build and convert thousands of prospective customers. The role extends to designing and implementing solutions in our fast-paced environment. Responsibilities Accurately forecast commits by month and quarter, and deliver attainment to quarterly and annual sales targets. Oversee, coach and motivate a team of account executives, measuring success against quota attainment, new logo acquisition, and expansion into existing accounts. Hold regular 1x1s with team members, maintaining open and transparent communication. Develop and uplevel team selling abilities through enablement, solution selling, and metric improvements. Build and refine sales runbooks and scripts. Assist in codifying product-focused playbooks to connect data-led insights to Cloudflare solutions that solve critical business challenges for customers. Maintain a funnel of new hire candidates by interviewing and building a network of potential candidates. Monitor access and proficiency of enablement resources and sales tools. Collaborate with Sales Enablement, Product and Product Marketing to optimize sales training for new features and products. Requirements 5+ years of Sales Management experience leading sales teams at a high-growth SaaS company (cloud security or hyperscalers a bonus). Experience developing relationships with digital-native, highly technical customers and selling through a PLG growth model. Experience building relationships with target partners to expand the partner ecosystem (Startup focus). Record of consistently meeting and exceeding team plan. Excellent written communication and presentation skills. Track record of selling new products and early access solutions. Experience networking across business units within an account and through M&As; multi-thread to engage divisional buyers. Demonstrated success and passion for acquisition and expansion tactics. Coaching level knowledge of Gap Selling, Sandler, Challenger, or other sales methodologies. Ability to drive consensus among internal and external stakeholders. Compensation Compensation will be adjusted based on location and level. For San Francisco/Bay Area based hires: Estimated On Target Earnings of $300,000-400,000. This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Plan. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Health & Welfare Benefits: Medical/Rx, Vision, FSA/CSA, commuter benefits, fertility and family-forming benefits, mental health support, global travel medical insurance, disability insurance, 401(k), and employee stock participation. Time Off: Flexible paid time off, plus parental, pregnancy health, medical, and bereavement leave. What makes Cloudflare special We're a highly ambitious technology company with a soul, protecting the free and open Internet. Projects like Project Galileo, the Athenian Project, and 1.1.1.1 illustrate our commitment to public-interest and privacy. EEO and Compliance Cloudflare is an equal opportunity employer. We value diversity and inclusiveness and make hiring decisions without regard to protected status. This position may require compliance with U.S. export control laws and may be conditioned on authorization to receive software or technology without sponsorship. Apply for this job We welcome your application and encourage you to submit your resume and details through our standard application process. This description reflects the role and responsibilities as described above and does not constitute a contract of employment. #J-18808-Ljbffr
    $300k-400k yearly 2d ago
  • Senior Solutions Engineer - Digital Native Enterprise - San Francisco

    Cloudflare 3.7company rating

    San Francisco, CA job

    Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! About the Digital Native Segment Digital Native SEs at Cloudflare work with the most innovative and cutting‑edge companies. In targeting high‑growth, technologically advanced, cloud‑native, enterprise companies, SEs are positioned to drive in‑depth product discussions while communicating and demonstrating value quickly to customers. This role within the digital native segment focuses on both the acquisition of prospective Digital Native accounts, as well as the expansion of existing customer accounts. The ideal candidate will be a “builder” that have both a sales and technical background that enables them to drive customer engagement from technical professionals through to senior executive levels, and across Security, Network, Development and Infrastructure teams. What you'll do as a Senior Solutions Engineer The Pre‑Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit‑for‑purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers. You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre‑sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of Cloudflare products and services to existing and potential customers. In this role you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers. Specifically, we are looking for you to: Identify and map customer initiatives and business problems to Cloudflare solutions Build relationships and technical champions within customer accounts Develop and present customer presentations at every Enterprise Customer's organization level Lead demo and proof‑of‑concept activities for Cloudflare prospects and customers Demonstrate your expertise of Cloudflare with your peers through the creation of professional content, including white papers, blog posts and other knowledge sharing activities Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise. Apply in‑depth vertical knowledge or domain expertise. Advise on best practices. Basic Requirements Previous experience as a Solutions Engineer or other customer facing technical role with CDN, Security, Networking or SaaS Solid communication, written and presentation skills Ability to work on several projects and activities concurrently Highly driven individuals that are curious, team players and work with a sense of urgency Bachelor's Degree or equivalent in relevant work experience The role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates. Examples of desirable skills, knowledge and experience You've built web applications before, or contributed to existing web applications in a meaningful way. Polished communication and executive presentation skills with ability to drive a discussion with a broad range of stakeholders (from the web developer to the CISO). Relationship building: a proven track record of building deep technical relationships with engineers and senior executives in large and strategic accounts. Experience in managing various stakeholder relationships to build consensus on security solutions/projects. Experience managing technical sales within large accounts. Developing champion‑style relationships Driving technical wins Assisting with technical validation A deep understanding of core industry components of Cloudflare solutions (and a desire to learn more): Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD‑WAN, MPLS, Global Traffic Management HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development Zero‑trust network access (ZTNA & SASE) concepts including identity management and authentication Cloud computing technologies such as AWS, GCP, Azure and others Understanding of, or experience with, regulatory requirements such as FedRAMP, GDPR, PCI DSS, HIPAA, SOC‑2, ISO/IEC. An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome. Bonus Points Graduate‑level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome. Relevant industry Certifications, Terraform experience Exposure to emerging technical landscape trends such as machine learning, GenAI, DevOps, security operations etc. More About You You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front‑end developers, through to IT managers and C‑levels in organizations. You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions. Compensation Compensation may be adjusted depending on work location. For San Francisco based hires: Estimated annual salary of $221,000 - $271,000. Los Angeles based hires: Estimated annual salary of $211,000 - $257,000. Equity This role is eligible to participate in Cloudflare's equity plan. Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On‑demand mental health support and Employee Assistance Program Global Travel Medical Insurance Short and Long Term Disability Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave Sound like something you'll want to be part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107. #J-18808-Ljbffr
    $221k-271k yearly 3d ago
  • Product Design Intern (Summer 2026)

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Austin, Texas, USA About the team We're a diverse group of creative people that love to learn, collaborate, and solve large-scale problems. We're looking for an inquisitive, curious, and talented Product Design Intern to join our team. Your work will impact and influence the user experience of a product used by millions of people daily. As a Product Design Intern on the Product Experience Team, you will work closely with other designers, engineers, product managers, and cross-functional stakeholders. If you're a systems-thinking Product Designer who's excited to work on significant, meaningful, and complex problems with real-world impact, come help us make the Internet better! We'd love to hear from you. What you'll do Demonstrate talent and passion for designing end-to-end experiences Work with a small group to complete a challenging, real-world project Distill complex problems into approachable steps through customer discovery, sketching, prototyping, and sharing ideas with your cross-functional team Receive coaching and mentorship from a Product Experience Designer Partner with product managers and engineering leaders to work through technical tradeoffs that affect product roadmaps Partner with other designers to collaborate on shared patterns, product vision, and design goals Desirable Skills, Knowledge, and Experience: Currently enrolled in an accredited school program (undergraduate or graduate) or enrolled full time in an equivalent training program, pursuing a degree or certificate in Design, Human-Computer Interaction, or a related technical field Available for a full-time 12-week internship, working from our Austin office 3-5 days a week during the summer (May-Aug) Product design experience, especially designing technical tools for business Ability to quickly grasp technical domains, such as internet security, network services, and translate them into clear, intuitive user experiences Understanding of Design System, Accessibility concerns for SaaS products Experience or strong interest in designing experiences that simplify and communicate complex information Ability to advocate for customer centered design and be the voice of customers Effective written and verbal communication skills What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $103k-135k yearly est. Auto-Apply 11d ago
  • Software Engineer Intern (Summer 2026)

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available location: London, UK About Cloudflare's Engineering Teams Anytime we push code, it automatically affects the millions of Internet properties (powering websites, remote teams, APIs, mobile apps, etc.) running on our global network. Cloudflare's network is one of the largest in the world and spans over 330 cities in more than 125 countries. What's more, Cloudflare operates within 50 milliseconds of 95% of the Internet-connected population globally (for context, the blink of an eye is 300-400 milliseconds!). We are passionate about making the Internet more secure, reliable, and faster for everyone. Cloudflare's Engineering teams build and run the software that handles the massive amount of traffic that flows through our network. We also have teams that build the UI and control plane for our software, using modern patterns and libraries in a microservices-based architecture. Technologies include: Typescript/Javascript, Go, Rust, C/C++ and Python. About the Internship Program The ideal summer intern is passionate about making the Internet a better place. You will work alongside experienced engineers. You will push code this summer that touches hundreds of millions of web surfers. We like to get things done, so we are looking for interns who are curious, proactive, and able to complete projects. This is a great opportunity for engineers who want to learn to develop at Internet scale. What would you do as a Cloudflare intern? Ship and deliver projects over 12-16 weeks with autonomy and support. Work cross-functionally with various teams. Work closely with a mentor to guide you through the internship and help with career goals. Build your network across the company through our various in and out of office socials, networking programs, Employee Resource Group (ERG) programs, and Activity Groups. Present your project to the entire company at the end of the internship. Connect and learn from our executives and leadership team including our co-founders. Learn and develop skills through our professional development workshops. Write for our Cloudflare blog and be featured on Cloudflare.tv sessions. You can check out our internship blogs to learn more about our program and hear directly from our past interns. Examples of desirable skills, knowledge and experience Currently pursuing a degree or program in Computer Science, Engineering, Mathematics, Statistics or relevant field to the role. Demonstrated critical thinking skills and drive to learn and adapt new technologies. Curiosity, empathy and ability to get things done. Ability to commit to a minimum 12 week summer internship. In office 3-4 days a week in London office. Bonus: Demonstrated passion for software development, such as personal projects, open-source contributions, or experience with our developer platform using Cloudflare for Students. Please note We will be hiring interns through the fall and early spring on a rolling basis until all roles are filled. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $100k-138k yearly est. Auto-Apply 60d+ ago
  • Senior Security Researcher & Analyst - WAF Application Security Experts

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: London, United Kingdom, Bengaluru India, Singapore & Austin, USA About the Department Cloudflare's Application Security organization builds and operates the systems that detect, classify, and mitigate malicious or abusive HTTP traffic across one of the largest networks on the Internet. Our products - including the Web Application Firewall (WAF), Bot Management, and Fraud Detection - protect millions of Internet properties from attacks and abuse in real time. We combine large-scale data analytics, cutting-edge AI and ML models, and expert threat research to continuously evolve Cloudflare's detection and protection capabilities. The team brings together security researchers, analysts, and engineers who collaborate to identify new attack vectors, create innovative mitigations, and deliver protection at Internet scale. What You'll Do As a WAF Application Security Expert, you'll focus on researching, designing, and improving detection logic and rules that protect customer applications from the latest web threats. Analyze web exploits and vulnerability patterns (RCE, SQLi, XSS, SSRF, deserialization, etc.) and build corresponding WAF mitigations. Collaborate with product engineering and data teams to tune detection efficacy - reducing false positives/negatives across large-scale, high-volume traffic. Develop, test, and deploy WAF managed rules and exploit signatures based on public CVEs, threat intelligence, and internal telemetry. Perform targeted penetration testing and red-team style assessments to uncover gaps in Cloudflare's WAF coverage and propose mitigations. Leverage strong coding skills to automate rule validation, testing pipelines, and data analysis workflows. Conduct research on attacker behaviors, evolving exploit chains, and web attack automation trends. Produce internal and external research reports summarizing Internet-wide attack trends and WAF efficacy insights. Collaborate closely with Bot Management, Fraud, and ML teams to design cross-signal detection frameworks that unify WAF and behavioral defenses. Communicate complex technical findings clearly to both engineering and non-technical audiences. What You Bring Bachelor's or Master's degree in Computer Science, Information Security, or equivalent practical experience. 2+ years of experience in Web Application Security, WAF rule development, incident detection, or threat research. Deep understanding of web protocols (HTTP/HTTPS), common web vulnerabilities, and exploitation techniques (OWASP Top 10). Proven experience writing and optimizing WAF rules or custom detection logic. Hands-on experience with vulnerability analysis, exploit reproduction, or reverse engineering. Strong analytical mindset and comfort working with large data sets (SQL, ClickHouse, BigQuery, etc.). Proficiency in at least one programming language such as Python, Go, or Rust for building automation tools or analysis scripts. Familiarity with Grafana or equivalent visualization tools to track rule performance and attack trends. Strong written and verbal communication skills - able to document, present, and collaborate effectively. Experience working in fast-paced environments with production-scale systems. Bonus Points Experience with columnar databases like ClickHouse and advanced SQL query optimization. Familiarity with machine learning for security analytics (feature extraction, anomaly detection, model evaluation). Solid understanding of Linux/UNIX systems, TCP/IP networking, and proxy architectures. Prior publications or conference presentations (e.g., Black Hat, DEF CON, BSides). Contributions to open-source WAF projects or web security tools. Knowledge of WAF and bypassing WAF products with novel techniques. Experience on bug bounty/CTF is plus. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $141k-178k yearly est. Auto-Apply 60d+ ago
  • Principal Technical Account Manager

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Location: Sydney, Australia About the Department The Customer Success Team plays a crucial role in ensuring a seamless experience for Cloudflare users, ranging from individual developers to Fortune 500 enterprises. By providing expert technical support and resolving complex issues across multiple channels, the team enhances customer satisfaction and drives product improvement. At Cloudflare, Technical Account Managers (TAMs) serve as trusted advisors, delivering high-touch technical guidance and advocacy for our top Enterprise customers. Acting as the eyes and ears of the company, TAMs capture valuable customer insights to influence service enhancements and future product development. What You'll Do As a Technical Account Manager, you will own the post-sales support experience for Cloudflare's largest Enterprise customers, ensuring smooth operations and proactive technical guidance. As the primary technical point of contact, you will manage support interactions, troubleshoot issues, drive escalations, and advocate for customer needs. Working closely with Customer Success, Account Teams, Product, and Engineering, you will align technical solutions with customer roadmaps and business objectives. This role requires a mix of technical expertise, customer service excellence, and strategic problem-solving to ensure high customer satisfaction and retention. For TAMs specializing in Network Services, you will focus on optimizing customer Cloudflare configurations, ensuring the reliability and security of their network infrastructure. Key Responsibilities Serve as the primary technical support contact for assigned Enterprise customers. Build and maintain strong cross-functional relationships with Product, Engineering, Account Executives, Customer Success, Professional Services, and Partners to support every phase of the customer journey. Collaborate with internal teams to ensure high customer satisfaction, delivering world-class technical support and advocacy. Provide actionable customer feedback to Product and Engineering teams to help shape product improvements. Maintain a comprehensive understanding of customer environments and Cloudflare deployments, ensuring proactive issue resolution and long-term optimizations. Conduct Quarterly Support Reviews, including SLA adherence, incident reviews, and deep-dive analysis of top ticket drivers. Act as a point of escalation during business hours and provide backup support for global TAMs in other time zones. Partner with the account team to drive strategic customer engagements, including technical planning, roadmap alignment, and incident response. Ensure timely resolution of support tickets, working with backend teams as needed. Travel up to 25% of the time to support customer engagements. Ability to work one weekend per month. What We're Looking For We are seeking a highly motivated customer-focused technical expert with the following skills and experience: Technical Expertise Strong understanding of networking concepts, including Layer 7 technologies and routing protocols such as BGP, OSPF, IPSec, and GRE. Experience with security technologies (Firewalls, IPS, DDoS mitigation, WAF). Knowledge of system integration, multi-vendor environments, and data center deployments. Proficiency in diagnostic and troubleshooting tools (traceroute, WireShark, dig, cURL). Familiarity with the OSI Model, proxies, application & network security. Passion for Cloudflare's products and a strong desire to help customers succeed. Customer & Business Acumen Minimum 8 years of experience in a customer-facing, technical support, or account management role. Proven ability to work with Fortune 500 companies and senior leadership. Strong problem-solving skills, ability to work independently, and handle multiple priorities. This role is an exciting opportunity to be at the forefront of Cloudflare's Enterprise customer experience, helping businesses optimize their network performance and security while shaping the future of our products. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $132k-178k yearly est. Auto-Apply 31d ago
  • Senior Territory Account Executive - Web3

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Location: Singapore About the Department Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. About this Role This role within the mid-market segment focuses on both the acquisition of prospective customers, in addition to the expansion of existing customer accounts. Within this mid-market segment, you will work a set of target accounts in the Digital Natives and or the Commercial sub-segments. This position targets companies with up to 2,500 employees or $1 billion in revenue. The ideal candidate will possess both a sales and technical background that enables them to drive engagement from administrative through executive levels within network operations, development and technical infrastructure teams. Key Responsibilities: Develop and execute a comprehensive plan to achieve aggressive quarterly revenue targets in Singapore and the ASEAN Web3 market. Focus heavily on acquiring new logos (Web3 platforms, Virtual Exchanges) and maximizing upsell/cross-sell across our full portfolio (e.g., Cloudflare One). Act as a trusted advisor, understanding complex customer use cases (node security, dApp delivery) and communicating compelling technical value propositions to C-level executives and technical teams. Build a robust pipeline, manage complex contract negotiations, and accurately forecast commercial outcomes with a disciplined approach. Effectively scale the territory through collaboration with regional service providers and consulting partners. Requirements: Proven experience selling technical solutions into Web3 platforms, Virtual Asset Exchanges, or highly-regulated financial technology environments. Direct B2B sales experience handling Digital Natives and Commercial accounts in Singapore or other ASEAN countries. Ability to speak other Asian language at business level would be ideal. Possess experience selling technical, cloud-based products or services. Solid understanding of computer networking and Internet functioning. Strong interpersonal communication skills (both verbal and written) and organizational skills Self-motivated with an entrepreneurial spirit. Comfortable working in a fast-paced dynamic environment. Willingness to travel frequently to visit customers and prospects Bachelor's degree or equivalent professional experience. Technical background in engineering, computer science, or MIS is advantageous. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $117k-172k yearly est. Auto-Apply 49d ago
  • Security Incident Response Manager

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Location: Singapore Our Mission The Security Response Team's mission is to systematically respond to security threats safeguarding Cloudflare. We operate 24/7 across the globe to respond to security incidents, continuously improve our response capabilities, lead digital investigations and enhance our overall security posture. Our “Cloudflare on Cloudflare”, data and automation first philosophy makes us a cohesive team with high impact. The Role As an Incident Response Manager, you'll refine security processes, focusing on operations and response. Responsibilities span proactive threat management across edge, product, cloud, workloads, and containers. You'll lead a Security Response Hub assessing critical security events through triage, cyber-attack analysis, scoping, containment, and forensics. You will help create scalable analysis processes and methods, build response frameworks, and collaborate with IT, Engineering, Product, and Legal teams. This role demands diverse technical skills, such as tooling development, automation, custom log analysis, a solid understanding of OS internals, and deep technical expertise in threat detection, incident analysis, forensics and SIEM systems. Responsibilities Vital leader of the Security Response team overseeing all operations within a region. Incident Response Oversight: Manage regional security response hub , providing oversight to security incidents from detection to resolution, employing CI/CD principles for rapid response. Team Optimization and Agile Learning: Ensure optimal staffing, focusing on continuous skill development and career progression within an agile security environment. Resource and Vendor Management: Administer budget and manage vendor relationships, aligning with the strategic objectives of security operations. Performance Engineering: Guide team performance, ensuring adherence to established SOPs and best practices in security integration. Strategic Communication Protocols: Manage sophisticated communication protocols during incidents, ensuring clarity and timeliness. Root Cause Analysis: Lead root cause analysis, utilizing methodologies for quick identification and implementation of preventive strategies. Cross-Functional Collaboration: Facilitate collaboration across Product, Infrastructure, SREs, GRC, ensuring cohesive incident response strategy. Continuous Process Improvement: Regularly refine incident response processes, incorporating the latest advancements for enhanced agility. Strategic Leadership for Scalability: Provide visionary leadership, ensuring operational scalability and efficiency in line with business needs. Team Development in a Security-Focused Culture: Cultivate a high-performance team, enhancing capabilities through training and development. Incident Documentation and Process Automation: Oversee incident documentation, refining response playbooks and guidelines with a focus on automation in security processes. Security Technology Management: Govern the development and maintenance of security tools, emphasizing integration in existing security pipelines. KPI-Driven Performance Assessment: Implement and monitor Key Performance Indicators to evaluate and improve incident response effectiveness. On-Demand Operational Readiness: Maintain readiness for critical incident management outside standard hours, integrating on-call responsibilities. Requirements Senior Information Security Experience: Possess over 7 years in Information Security roles, with at least 5 years in leading incident response and/or security operations teams. Data Analytics and Data Science: Utilize advanced data science and analytics methodologies to meticulously compile statistics on trends and anomalies, facilitating efficient data organization, retrieval, and analysis, enabling the identification of patterns and irregularities within vast datasets. DevSecOps and CI/CD Implementation: Experienced in establishing and enhancing security operations in product or cloud-native environments, with a focus on integrating security practices within CI/CD pipelines Security as Code Expertise: Proficient in implementing Security as Code methodologies, automating security processes in alignment with agile development practices Incident Response Automations: Designs software programs to identify, contain, eradicate, and remediate security issues including triage and investigation present within cloudflare infrastructure. Leverages automation and CI/CD for continuous development, adhering to speed and accuracy. Proactive Goal Management: Skilled in independently defining and driving both immediate and strategic technical goals within a fast-paced security landscape. Team Mentorship and Development: Demonstrated capability in coaching and guiding junior team members, fostering a culture of continuous learning within a DevSecOps context. Technical Environment Mastery: In-depth understanding and hands-on experience with Linux/UNIX, MACOS, AWS, GCP, and Azure ecosystems, emphasizing security configurations and best practices. Advanced Security Operations Insight: Extensive background in security operations, particularly in incident detection, response, investigation, and mitigation, within a continuous integration and deployment environment. Security Tool Proficiency: Adept with advanced tools like SIEM, SOAR, and EDR, utilizing them for effective anomaly detection and incident response in a DevSecOps setting. Programming and Scripting Skills: Strong proficiency in programming languages such as Python, Go, Ruby, complemented by expertise in SQL and other database query languages. Effective Communication and Analytical Abilities: Excellent verbal and written communication skills, combined with robust problem-solving and independent judgment capabilities, vital for leading in a collaborative team environment. Incident Response Communication: Seasoned in articulating investigative findings and strategies to diverse audiences including technical staff, legal teams, and internal stakeholders. Leadership in Technical Team Growth: Track record of successfully managing, expanding, and steering technical teams, particularly in DevSecOps-oriented environments. Incident Response Function Building: Passion for creating and nurturing a dedicated Incident Response function from scratch, aligning it with modern security and development practices. Complex Attack Chain Knowledge: Comprehensive understanding of complex attack chains, especially in relation to intricate build and deployment pipelines. Advanced Cloud Computing Deployment: Proficient in deploying diverse cloud solutions including IaaS, PaaS, SaaS, within a security-focused framework. Regulatory Framework Acumen: Familiarity with key regulations and standards such as SOX, FEDRAMP, NIST, ISO, GLBA, PCI-DSS, GDPR, CISA, applying them effectively in a DevSecOps environment. Preferred Qualifications Comprehensive knowledge of digital forensics investigations, encompassing chain of custody, evidence procedures, investigative interviewing techniques, information management, and legal processes. Experience with designing incident response and security operations programs. Experience with software engineering, and designing custom security response tools. Experience with maturity and gap assessments GCFA, GCFR, GNFA , and/or Public Cloud Certifications What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $122k-158k yearly est. Auto-Apply 33d ago
  • Technical Specialist/Lead - Resiliency

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Bengaluru About The Team Cloudflare's Infrastructure Team builds and runs the systems and software that support our solutions that handle trillions of requests per month. We ensure that all of the new and existing features and functionality that Cloudflare offers can be managed at scale and meet the needs of our massively growing, global customer base. About The Role As a Senior Engineer: Resiliency, you will be part of a team responsible for developing and maintaining the systems that manage Cloudflare's infrastructure at scale. You will work on expanding and evolving the suite of automations that allow our Infrastructure Operations partners to provision, expand, repair, and decommission our rapidly growing fleet of servers. Your work will contribute to an increasingly autonomous system that reduces manual effort and supports Cloudflare's growth. You will play a key role in the development of the infrastructure that powers Cloudflare's scale. You will collaborate with the team to understand business needs and develop technical solutions. You will thrive in a fast-paced iterative engineering environment and work closely with internal customers to understand their requirements. Examples of desirable skills, knowledge and experience. At least 8+ years of hands-on software development experience on meaningfully complex systems. Excellent proficiency in one of Python, Go, or Rust, with deep understanding of the language and its best practices. Experience working with Linux systems Basic networking knowledge, like VLAN, Routing, DNS, etc Experience building both backend systems and frontend widgets. Ability to contribute to planning, development, and execution to meet commitments and deliver with predictability. Experience implementing tools, processes, internal instrumentation, and methodologies. Comfortable working on projects with tight deadlines and short release cycles. Experience with DCIM, CMDB, IPAM, and other Data Center and Asset Lifecycle Management tools is a plus Excellent verbal and written English language skills. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $156k-200k yearly est. Auto-Apply 60d+ ago
  • IT Operations Manager

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! IT Operations Manager : About the Role: We're seeking a Regional IT Operations Manager to lead and scale our IT Operations function for APAC. This role is accountable for the regional delivery of IT support and services, including IT Service Desk, Incident & Problem Management, Inventory & Asset Management, Vendor Management, New Hire Onboarding, AV Event Support, and Onsite IT Support. As a manager, you'll oversee regional IT Operations team and leads, set priorities for your region, and ensure alignment with the Global IT Operations strategy. This role reports to the Sr. IT Operations Manager, and partners closely with other regional operations managers to deliver seamless, standardized IT services worldwide. This role is based in Bengaluru, India and is 100% onsite at the office. About the Team You will lead a regional team of IT Operations professionals and people leaders who provide enterprise-level support for employees across multiple office sites. Our mission is to deliver exceptional IT experiences that balance operational excellence with innovation, enabling employees to work securely and productively wherever they are. What You'll Do Regional Leadership & People Management Manage IT Operations Leads/Managers and their teams across [Region]. Develop workforce plans, staffing, and talent development strategies that support growth and scalability. Provide coaching, mentoring, and career development to IT leaders within your region. Foster a culture of accountability, collaboration, and continuous improvement. Operational Delivery & Service Management Ensure high-quality delivery of IT operations and support services for all regional offices. Oversee ITIL-aligned processes (Incident, Change, Knowledge, and Asset Management) at the regional level. Establish clear KPIs/SLAs and ensure performance is tracked and reported against goals. Escalate and resolve complex technical and service challenges with cross-regional collaboration. Strategic Alignment & Process Improvement Drive the standardization of IT operations practices in alignment with global policies, while accounting for regional business needs. Implement workflows, automations, and tools that improve efficiency, scalability, and service quality. Champion process improvement methodologies (Lean, Kaizen, ITIL CSI) within the regional IT Operations team. Cross-Functional & Stakeholder Engagement Partner with HR, Facilities, and Security to provide seamless onboarding, offboarding, and workplace IT experiences. Serve as the primary regional escalation point for senior business stakeholders. Collaborate with global IT Operations leadership to influence strategy, budgets, vendor contracts, and long-term planning. Data & Reporting Own regional metrics and operational dashboards to provide visibility into IT performance and user experience. Present regional IT health, risk areas, and improvement initiatives to IT and business leadership. Use data-driven insights to propose resource allocation, budget, and technology investments. What You'll Bring Bachelor's degree in Computer Science, Engineering, MIS, or equivalent work experience. 2+ years in IT Operations or IT Service Management, with at least 1+ years in people management, including experience managing managers or multi-site teams. Proven track record of leading IT Operations in a regional capacity within a global company. Strong leadership, communication, and stakeholder management skills, with ability to influence at Director/VP level. Hands-on knowledge of enterprise IT environments (Windows, Mac, Linux, endpoint management, identity/access, AV support). Experience managing budgets, vendors, and service contracts. Skilled in ITIL practices and reporting on operational KPIs/OKRs. Bonus Points ITIL v4 Managing Professional or Intermediate certifications. Experience with Jira Service Management, Atlassian Assets, JAMF, InTune, or Okta. Lean or Six Sigma certification. Background in technology, SaaS, or other high-growth industries. Experience leading IT operations across multiple countries or diverse office environments. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $158k-204k yearly est. Auto-Apply 60d+ ago
  • Sales Operations Specialist (11-month contract)

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Singapore About the Role The Renewals and BDR Business Operations specialist will support the APJC Renewal and BDR departments by working closely with the APJC Head of Renewals to ensure on time renewals with incremental uplift and the APJC Head of Business Development to develop and implement strategies to increase pipeline contribution at scale. This role will equip the team with actionable insights to enable key decisions on processes, programs and investments that will increase productivity and efficiency to drive increased pipeline contribution. The Renewals and Business Development organizations are anchored in a culture focused on the development & training of its employees, incubating talent across the company, teamwork, and celebrating success. What You'll Do Own reporting and analytics for Renewals and BDR performance (pipeline, funnel conversion, velocity, forecasting) Support sales leadership with data for QBRs, pipeline reviews, and business updates Maintain Salesforce data quality across opportunities, leads, and contacts Monitor funnel progression and identify opportunities to improve conversion and velocity Support sales productivity initiatives through reporting, process support, and tooling updates Partner cross-functionally with Rev Ops, Marketing, Finance, and field sales operations What We're Looking For 3+ years in Sales Ops, Rev Ops, or GTM Operations Strong analytical and reporting skills with the ability to turn data into recommendations Hands-on Salesforce experience (reporting, dashboards, data hygiene) Experience supporting BDR and/or Renewals teams Strong organizational skills and ability to manage multiple priorities Comfortable working with global teams; APAC experience preferred What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $126k-161k yearly est. Auto-Apply 3d ago
  • Software Engineer, Application Performance

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Software Engineer, All Levels (Hybrid) Hiring Process & Cloudflare's Application Performance Engineering Teams If you are obsessed with making the Internet faster, safer and more reliable for everyone, but are unsure about which team to apply for, this role will give you the best opportunity to match with a Software Engineering team that is most aligned to your experience, skill, and ambition. We've created a hiring process designed to find top tier candidates passionate about improving web and software application performance and help them find the best team fit for them at Cloudflare. At the end of the hiring process you will have the opportunity to meet with one or more teams to find out if they are the best team match, but if you discover during the interview process that a particular team is the most interesting to you let us know. About Engineering at Cloudflare Cloudflare's Engineers build and operate the software that helps power 25+ million Internet properties and millions of businesses around the world. Across our engineering organizations, we have opportunities for high caliber, curious and empathetic technology enthusiasts to take on big challenges and build some of the best skills in the industry. We're looking for talented team members to help build and quickly iterate on high-growth products, scale our expanding network, build tools to improve availability, performance, uptime, and response times, and make systems fault-tolerant and elastic. Cloudflare's network is a massively distributed system spanning more than 300 cities in over 125 countries, including 35 cities in Mainland China and interconnects with approximately 13,000 networks globally with a mission to make the Internet better, safer, and more powerful every day. As a Software Engineer at Cloudflare, you'll work on the code that runs close to the end user at Internet scale. Examples of software systems at Cloudflare: A TLS/HTTP proxy to make the connection from eyeball to edge as fast and secure as possible Content optimization that takes content served from customer sites and makes it more performant A reverse-proxy system that caches customer website content according to customer configuration Optimization of connections from Cloudflare to our customers' origin servers to reduce their load and increase performance Data Science diving deep into HTTP request data, identifying malicious and fraudulent traffic patterns, and building novel solutions for mitigating such attacks. One of the biggest data pipelines in the world, operating at well over 250M events per second Open source projects including Pingora, Trie-hard and more to come.. Requirements for this role First and foremost curiosity and critical thinking Experience (and love for) debugging complex distributed systems Experience with a continuous integration workflow and using source control (we use git) Experience with build and maintain distributed systems Understanding of what it takes to build secure systems Ability to work in multiple systems level programming languages - bonus points for Go and/or Rust Experience with monitoring, alerting and debugging high volume production systems Examples of desirable skills, knowledge and experience Minimum 4 years professional experience as a developer/engineer Solid grasp of how TCP/QUIC and HTTP work Experience with Linux networking Understanding systems at the network protocol level, including the differences between what the specs say, and what actually happens on the Internet Strong systems level programming skills Experience with databases similar to PostgreSQL and Clickhouse Good Unix knowledge, having submitted patches to Operating Systems a huge plus for some roles Fluent in analyses of large data sets BA/BS or higher in Computer Science/Engineering or equivalent professional experience What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $135k-173k yearly est. Auto-Apply 60d+ ago
  • Product Manager Intern (Summer 2026)

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: London, UK About the role Cloudflare is seeking a curious and user-focused Product Manager Interns to join our team. You will contribute to building innovative products and services that help build a better Internet. Our interns are at the core of this mission, developing foundational technologies that impact millions of users globally. What You'll Do As a Product Manager Intern, you will be the voice of the user. You will own a project focused on improving products, user experience and contributing to the development of our offerings. Your responsibilities will include: Define the Future: Conduct user research and competitive analysis to understand user needs and market trends. You'll identify pain points and opportunities to make our tools best-in-class. Collaborate to Build: Work hand-in-hand with product, engineering and design counterparts and senior members of the engineering and product team to bring your vision to life, ensuring features are built to spec and meet user expectations or the getting things done to solve hard problems at scale. Drive for Impact: You will help define success metrics and be responsible for making sure the features you launch are not only technically sound but also solve real-world problems for our users Solve problems: Identify, analyze, and strategically address complex challenges, transforming them into opportunities for innovation and growth. This involves not only reactive problem-solving but also proactive identification of potential issues and the development of preventative measures. Effective problem-solving requires a deep understanding of user needs, market dynamics, and technological capabilities, allowing for the creation of solutions that are both feasible and impactful. Who We're Looking For We are looking for talented and ambitious students who are passionate about building products that users love. Cloudflare believes in the vital source of talent, new energy, and ideas that interns bring, especially as we stand at the cusp of the AI technological revolution. Ideal Qualifications: Currently pursuing a degree (Bachelor's or Master's) in Business, Computer Science, Human-Computer Interaction, or a related field. A strong passion for technology and understanding user needs. Technical literacy, with the ability to read and understand code (e.g., JavaScript, Python, Go or Rust) and empathize with developer workflows. A solid understanding of networking concepts (e.g., TCP/IP, HTTP, DNS) is a plus. Excellent written and verbal communication skills, with an ability to articulate complex concepts to both technical and non-technical audiences. Strong analytical, problem-solving, and organizational skills. The ability to thrive in a fast-paced, collaborative environment. Bonus Points: Hands-on experience with developer tools like Git, and personal or open-source projects that demonstrate an interest in software development. Familiarity with command-line tools and the developer workflow. Previous experience writing product specifications or conducting user research. Knowledge of security or Zero Trust concepts. Experience with competitor products or other developer-focused tools. Desirable Skills, Knowledge, and Experience: Excellent communication skills with the ability to engage with both external partners and internal teams. A self-starter who is comfortable with ambiguity and eager to take initiative. Ability to commit to a full-time 12 week internship In office 3-4 days a week in-office in London, UK Please note: We will be hiring interns through the fall and early spring on a rolling basis until all roles are filled. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $93k-124k yearly est. Auto-Apply 60d+ ago
  • Senior Sales Manager, Enterprise

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Location: Paris About the Department Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. About the Role Our Southern Europe Sales Team has been building an Enterprise focussed team spanning across mid-tier and all the way up to Global 2000 Enterprise accounts. Cloudflare has accelerated bringing both Enterprise and Fortune 1000 companies onto our platform in recent years, and this team will do that with more focus, faster pace, and higher long term growth expectations. As the Sales Manager you will lead our France Majors Sales Team. We are seeking a highly experienced and talented Majors Accounts' Sales Leader to help us manage and grow the organisation with overall responsibility for driving Cloudflare's revenue, hiring and brand awareness while maintaining the Cloudflare Culture. The position will require leadership that spans go-to-market strategy development, managing Majors Account Executives and key account planning program development and implementation, executive relationship mapping and alignment, cultivating deep levels of trust and product co-creation, balancing short term with long term sales cycles and collaborating extensively cross-functionally to bring to bear product, marketing, support, success, solution engineering and channel onto our highest growth potential accounts. The goal is cultivating delighted, referenceable, multi-million dollar (ACV) large enterprise Cloudflare customers who obtain business value from today's portfolio and our future roadmap. Continue to grow and build the France Majors Accounts' Sales Team and drive the hiring needs through partnering with global functional leadership and recruiting resources. Lead a senior, experienced Sales Team as well as directly and indirectly lead the supporting roles and resources surrounding our Majors accounts Drive sales growth through successful leadership, organisational planning, customer service, and outstanding execution of all regional go-to-market programs (sales, customer success, solutions engineering, business development, support and field marketing). Adopt and influence the company's sales methodology/process and drive best practices on selling, forecasting, and account management. Continuously design, build and execute strategies for France in collaboration with various regional and global functional leaders especially as it relates to multinational corporations with distributed buying centres and infrastructures Represent Cloudflare as the single point of contact for all operational concerns, ensuring proper and timely escalation and resolution. Ensure that corporate policy and regulatory initiatives are consistently applied and followed by the sales organisation. Outstanding leadership - inspiring interpersonal effectiveness to lead teams, develop talent and effect change. Willing and able to be a “doer” and “influencer”. Drive business cadence for forecast calls, functional review meetings, deal review, customer account reviews, weekly team meetings and periodic company-wide kick offs. Represent Cloudflare as appropriate at external conferences, media, and PR events. Formulate and maintain relationships with key industry, public sector groups/forums, publications, and other related associations to help foster our Strategics' business. Travel within EMEA will be expected. Examples of desired skills, knowledge and qualifications Minimum 10 years of senior and multi-level sales leadership experience, coupled with direct B2B selling experience to large enterprise accounts. Track record in hiring and managing dozens of sellers. Strong understanding of the French IT & Cybersecurity Ecosystem. Experience managing longer, complex sales cycles but driving a quarterly cadence. Proven ability to sell solutions to large strategic customers. Strong understanding of sales process/methodology, pipeline management, accurate forecasting and delivering results quarterly. Individuals that have been promoted to sales leadership within companies is a plus with a proven track record of significant over-quota achievement and demonstrated career stability. Experience in network performance and security, “how the internet works”, corporate networking and SD-WAN as well as industry concepts such as Zero Trust and SASE. Aptitude for learning technical concepts/terms (technical background in engineering, computer science, or IT is a plus). Self-motivated; entrepreneurial spirit. Comfortable working in a fast paced dynamic environment. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $156k-213k yearly est. Auto-Apply 23d ago
  • Product Design Intern (Summer 2026)

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: London, UK About the team We're a diverse group of creative people that love to learn, collaborate, and solve large-scale problems. We're looking for an inquisitive, curious, and talented Product Design Intern to join our team. Your work will impact and influence the user experience of a product used by millions of people daily. As a Product Design Intern on the Product Experience Team, you will work closely with other designers, engineers, product managers, and cross-functional stakeholders. If you're a systems-thinking Product Designer who's excited to work on significant, meaningful, and complex problems with real-world impact, come help us make the Internet better! We'd love to hear from you. What you'll do Demonstrate talent and passion for designing end-to-end experiences Work with a small group to complete a challenging, real-world project Distill complex problems into approachable steps through customer discovery, sketching, prototyping, and sharing ideas with your cross-functional team Receive coaching and mentorship from a Product Experience Designer Partner with product managers and engineering leaders to work through technical tradeoffs that affect product roadmaps Partner with other designers to collaborate on shared patterns, product vision, and design goals Desirable Skills, Knowledge, and Experience: Currently enrolled in an accredited school program (undergraduate or graduate) or enrolled full time in an equivalent training program, pursuing a degree or certificate in Design, Human-Computer Interaction, or a related technical field Available for a full-time 12-week internship, working from our London office 3-5 days a week during the summer (May-Aug) Product design experience, especially designing technical tools for business Ability to quickly grasp technical domains, such as internet security, network services, and translate them into clear, intuitive user experiences Understanding of Design System, Accessibility concerns for SaaS products Experience or strong interest in designing experiences that simplify and communicate complex information Ability to advocate for customer centered design and be the voice of customers Effective written and verbal communication skills What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $103k-135k yearly est. Auto-Apply 11d ago
  • Director, Global Partner Marketing

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations This hybrid roles may be located in: Austin, Atlanta, Denver, Seattle, Toronto, or Washington D.C. Job Title Director, Global Partner Marketing Role Summary Cloudflare is seeking a highly experienced and strategic Director, Global Partner Marketing to lead a team of partner marketers. This role is responsible for setting the global partner marketing strategy, leading a high-performing team, and overseeing the execution of co-marketing activities with our largest global partners (Global Service Integrators (GSI's), Service Providers (SP's), and Technology Alliance Partners). The team's scope includes driving global programmatic roles such as partner demand generation, partner engagement at tier-1 events, MDF fund management, etc. This leader will drive partner-sourced pipeline and revenue growth, and play a critical role in expanding our reach within the partner ecosystem. Role Responsibilities Lead, mentor, and manage a global team of partner marketers responsible for programmatic roles, including global partner demand generation, partner engagement at tier-1 events, and MDF fund management. Develop and manage the overall global partner marketing strategy and ensure its alignment with Cloudflare's revenue goals and partner ecosystem objectives. Direct the development and execution of end-to-end partner marketing campaigns, including joint value proposition creation, content development, and co-branded enablement materials. Oversee the execution of global and regional marketing programs such as joint webinars, virtual and in-person events, and digital campaigns to drive demand generation and solution adoption through our partners. Manage the global partner marketing budget (MDF) to ensure activities are executed efficiently and deliver a positive return on investment. Collaborate with Partner Sales and Alliance Managers to identify key growth areas and translate business objectives into effective marketing strategies. Establish and track key performance indicators (KPIs) for all partner marketing activities across the global team, providing regular reporting on campaign performance and business impact to senior leadership. Act as the senior marketing liaison for the largest strategic global partners, fostering strong executive-level relationships to ensure alignment and maximum partner engagement. Maintain a deep understanding of the Cloudflare product portfolio and the global partner landscape, including their business models, market positioning, and offerings. Role Requirements (Must-Have Skills) 10+ years of progressive experience in B2B partner marketing or alliance marketing, preferably within the cybersecurity industry, with at least 5+ years of experience managing and leading a global team. Proven experience developing and executing successful global marketing strategies with strategic partners. Demonstrated ability to manage a complex global marketing function, including budget management and ROI analysis. Exceptional verbal and written communication skills with the ability to create compelling marketing content and present to executive-level stakeholders. Experience working cross-functionally with sales, product marketing, and partner teams in a fast-paced, global environment. Bachelor's degree in Marketing, Business, or a related field, or equivalent practical experience. Ability to travel up to 30% (domestic and international) for partner meetings and events. Nice-to-Have Skills Experience with partner portals and marketing automation tools (e.g., Salesforce, HubSpot). Prior experience marketing cloud or network security solutions. Master's degree or advanced certification in a relevant area. Compensation Compensation may be adjusted depending on work location. For Denver, Colorado based hires: Estimated annual salary of $214,000 - $262,000 For Seattle, Washington based hires: Estimated annual salary of $214,000 - $262,000 For Washington DC based hires: Estimated annual salary of $239,000 - $293,000 This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $239k-293k yearly Auto-Apply 13d ago
  • Technical Account Manager

    Cloudflare 3.7company rating

    San Francisco, CA job

    About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Job Location: Austin, TX | Atlanta, GA | New York, NY | Washington DC About the department The Customer Success Team resolves complex issues and answers technical inquiries across various channels, supporting users from individual bloggers to global enterprises. At Cloudflare, Technical Account Managers (TAMs) provide high-level support, ensuring a seamless customer experience. As the eyes and ears of the company, TAMs relay customer feedback to drive service improvements and future product development. What you'll do The Technical Account Manager (TAM) owns the post-contract support experience for Cloudflare's top Enterprise customers, ensuring smooth operations and resolving technical challenges. As the primary technical contact, the TAM manages support interactions, escalations, and proactively advocates for customer needs. Collaborating with Customer Success and Account teams, they provide recommendations aligned with customer roadmaps and technical requirements. Success in this role requires strong customer service, leadership, and problem-solving skills, along with a solid understanding of Layer 3 and 4 networking. TAMs specializing in Network Services work closely with customers to optimize their Cloudflare configurations and address key support needs. Responsibilities Serve as primary technical support contact. Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase. Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership. Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. Have a holistic and dynamic view of customer's environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements. Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews. Ability to travel up to 25% of the time. Ability to work one weekend every quarter. Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer. Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours. Understand client sentiment, own internal and customer facing escalations, and provide product support. Ensure support tickets are solved in a timely manner. Maintain and expand working technical knowledge of Cloudflare products. Single threaded owner of technical support issues, working with backend teams as needed. Work with global TAM's to ensure coverage on critical issues. Ensure rapid Incident response. Assist with preparing and communicating CSRs and formal documentation for incidents and major issues. Examples of desirable skills, knowledge and experience Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE, etc). Experience in security products and technologies (e.g Firewall, IPS, DDoS). Experience in system integration and multi-vendor environments & data center deployments. Basic troubleshooting skills (e.g. traceroute, WireShark, dig, cURL, etc.) towards identifying and escalating to the necessary teams to drive towards a solution. Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities. Have the business acumen of working with Fortune 500 companies and their leadership team. Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works. Passionate about Cloudflare products, helping customers, and building strong relationships across organizations. Compensation Compensation may be adjusted depending on work location. For New York City, New Jersey, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $142,000 - $174,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at ***************** or via mail at 101 Townsend St. San Francisco, CA 94107.
    $142k-174k yearly Auto-Apply 60d+ ago
  • Senior Solutions Engineer, Digital Native Enterprise - West

    Cloudflare 3.7company rating

    San Francisco, CA job

    A leading internet security company based in San Francisco seeks a Senior Solutions Engineer to join their team. This hybrid role focuses on driving customer engagement and technical sales for existing and prospective accounts. Key responsibilities include mapping customer needs to solutions, leading demos, and building strong technical relationships. The ideal candidate will have experience in a technical role with strong communication skills and a passion for learning. Competitive salary range is between $221,000 and $271,000 annually. #J-18808-Ljbffr
    $221k-271k yearly 3d ago

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