Backyard Discovery/Leisure Time jobs - 7 jobs

The Customer Service Representative is responsible for managing inbound telephone inquiries related to logistics, with a primary focus on the delivery of online orders and assembly services. This role requires a strong commitment to customer advocacy, ensuring timely and accurate resolutions to inquiries while maintaining a high standard of professionalism.

General Description - Purpose of Role As an Assistant Product Manager, you'll play a critical role in driving Backyard Discovery's product innovation and execution - supporting every stage of the product life cycle, from concept through launch and beyond. This is a hands-on role for someone who loves to work in the details, thrives on organization, and wants to see their ideas turn into real products in backyards across the country. You'll collaborate closely with our Product, Marketing, Engineering, and Customer Experience teams to ensure every product delivers exceptional quality, value, and design. This is an ideal opportunity for a recent college graduate with strong analytical skills and a bias for action who's ready to grow quickly in a fast-paced, high-visibility environment. About Backyard Discovery Backyard Discovery is the leader in ready-to-assemble outdoor structures - from playsets and pergolas to gazebos and outdoor kitchens - bringing design, durability, and innovation together to help families create the ultimate backyard experience. For over 30 years, we've combined craftsmanship with purposeful simplicity, making outdoor living accessible and inspiring for everyone. We're growing fast - and looking for high-potential future leaders who are ready to learn the business from the inside out. If you're detail-oriented, curious, and eager to make an impact from day one, this is your opportunity to build your career at the forefront of the outdoor-living industry.

The customer service parts position is responsible for building parts utilizing carpentry skills and reading schematic drawings; some assembly required. is hourly, non-exempt. The schedule is Monday - Thursday from 6:00a to 4:00p.

Why join Backyard Discovery? • Be part of a category leader redefining outdoor living. • Work with a passionate team where your ideas can directly shape future products. • Gain hands-on experience across product management, marketing, and operations. • Enjoy a collaborative, supportive culture built around innovation and growth. • Clear path for advancement - we believe in promoting from within and developing tomorrow's leaders. About the Role The Assembly Operations Specialist is responsible for coordinating, scheduling, and supporting a nationwide network of independent 1099 assembly technicians who perform installations of backyard wood products - including swing sets, pergolas, sheds, gazebos, and greenhouses. This position ensures timely assignment and completion of work orders while maintaining communication between customers, field technicians, and internal operations. The Dispatcher plays a key role in achieving high service levels, technician efficiency, and customer satisfaction across all markets. Essential Duties and Responsibilities Dispatching and Scheduling • Assign daily and weekly work orders to qualified assembly technicians based on region, workload, and skill set. • Monitor technician schedules and capacity planning for all covered territories. • Manage reschedules, cancellations, and last-minute job changes promptly to avoid service delays. • Ensure all jobs meet internal Service Level Agreements (SLAs) for timeliness, quality, and documentation. Communication and Coordination • Serve as the primary operational contact for field technicians, providing them with all necessary job details, assembly instructions, and customer contact information. • Communicate clearly and professionally with customers regarding scheduling, arrival times, and project status. • Coordinate with the logistics, customer service, and recruiting departments to resolve issues, confirm product readiness, and fill open service gaps. Monitoring and Job Tracking • Monitor technician check-ins, job progress, and completion using dispatching or route management software. • Verify that all completion photos, customer signatures, and work documentation are received and accurate. • Identify and address incomplete jobs or service failures, initiating follow-up or reassignment as needed. Performance Oversight and Quality Control • Track technician performance metrics such as completion rates, rework frequency, and communication responsiveness. • Document recurring service issues, quality concerns, or compliance violations for review by management. • Support onboarding of new technicians and ensure current 1099 contractors maintain proper insurance and compliance documentation. • Provide data and feedback to the recruiting team on areas where coverage expansion is needed. Operational Reporting • Maintain accurate daily, weekly, and monthly dispatch reports, including job completion, open work orders, and SLA compliance. • Contribute to continuous improvement by identifying operational inefficiencies and recommending process enhancements. Qualifications Education and Experience • High School Diploma or GED required. • Associate's or Bachelor's degree in Business, Logistics, Supply Chain Management, or related field preferred. • Minimum of 2 years of experience in dispatching, scheduling, or logistics coordination; experience managing 1099 or independent contractor workforces preferred. • Familiarity with home assembly, delivery, or final-mile service operations strongly desired. Knowledge, Skills, and Abilities • Strong organizational and time-management skills with the ability to prioritize competing demands. • Effective written and verbal communication skills with both field technicians and customers. • Ability to make sound, timely decisions under pressure. • Competent in Microsoft Excel, Outlook, and related reporting tools. • Detail-oriented with strong follow-through and accountability. Work Environment • This role may be performed remotely or from a centralized dispatch office. • Requires consistent communication with technicians via phone, text, and email. • May require occasional evening or weekend availability during high-volume periods or weather-related reschedules. • Fast-paced environment with frequent changes and tight deadlines. Equal Opportunity Statement Backyard Discovery is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.

The Delivery Operations Specialist role is pivotal in ensuring a seamless final mile delivery experience for our customers. You'll be responsible for managing shipments, coordinating with delivery carriers, and providing accurate delivery updates-all while building strong relationships that drive operational excellence.

The Assembly Operations Specialist is responsible for coordinating, scheduling, and supporting a nationwide network of independent 1099 assembly technicians who perform installations of backyard wood products - including swing sets, pergolas, sheds, gazebos, and greenhouses. This position ensures timely assignment and completion of work orders while maintaining communication between customers, field technicians, and internal operations. The Dispatcher plays a key role in achieving high service levels, technician efficiency, and customer satisfaction across all markets.