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The differences between baggage handlers and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a baggage handler has an average salary of $41,779, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a baggage handler include customer service, loaders and delta. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.
| Baggage Handler | Passenger Service Agent | |
| Yearly salary | $41,779 | $29,675 |
| Hourly rate | $20.09 | $14.27 |
| Growth rate | - | - |
| Number of jobs | 26,921 | 34,592 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 52% | Bachelor's Degree, 38% |
| Average age | 49 | 45 |
| Years of experience | 12 | - |
Baggage handlers are skilled employees who are responsible for loading and unloading travelers' baggage and other cargo at airports. These handlers are required to handle weighty baggage and cargo by operating conveyor belts, tugs, and tow tractors. They are required to keep track of the baggage and cargo to make sure that they are delivered to the rightful owners. Baggage handlers must also protect the baggage of travelers and cargo from theft and damage by implementing safety procedures and standards.
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
Baggage handlers and passenger service agents have different pay scales, as shown below.
| Baggage Handler | Passenger Service Agent | |
| Average salary | $41,779 | $29,675 |
| Salary range | Between $22,000 And $78,000 | Between $23,000 And $37,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Minnesota |
| Best paying company | - | dnata |
| Best paying industry | - | Transportation |
There are a few differences between a baggage handler and a passenger service agent in terms of educational background:
| Baggage Handler | Passenger Service Agent | |
| Most common degree | High School Diploma, 52% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between baggage handlers' and passenger service agents' demographics:
| Baggage Handler | Passenger Service Agent | |
| Average age | 49 | 45 |
| Gender ratio | Male, 83.0% Female, 17.0% | Male, 40.5% Female, 59.5% |
| Race ratio | Black or African American, 13.1% Unknown, 6.0% Hispanic or Latino, 16.2% Asian, 7.3% White, 56.4% American Indian and Alaska Native, 0.9% | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 12% | 12% |