Ballantyne Country Club jobs - 28 jobs

Job Summary: We are looking for a professional Laundry Attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The Laundry Attendant cleans and maintains all guests' rooms, corridors and service areas on guest room floors, ensuring hotel's standards of cleanliness. Essential Functions: * Maintain regular attendance in compliance with Chartwell Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working. * Sorting of dirty linen from laundry chute to be processed. * Operating all washers, dryers, ironers and linen folders. * Stacking clean items into laundry bins/trucks to be delivered to the guest room floors or Food & Beverage areas. * Shaking out all linen that needs to be done. * Work chute area when needed. * Operating smaller washers/dryers to process specialty items or special requests for guests. * Always maintain cleanliness and organization of the department. * Clean area and blow down all machines. * Clean all dryers at least 2 times a shift. * Count and stock linen shelves, and participate in Monthly linen inventories. * To ensure hotel, guest and associates are maintained in a safe and secure environment. * Turns in lost and found items as per hotel standards * Approach all encounters with guests and team members in a friendly, service-oriented manner. * Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business * Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities * Satisfies guest requests for information and services * Demonstrates a friendly attitude to co-workers and all other hotel staff * Treats guests and other employees with courtesy and respect * Consistently maintains a positive attitude that ensures the best guest experience * Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary * Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel * Thorough knowledge of proper cleaning methods for various items * Uses proper chemicals when cleaning as described by the department's procedures * Performs all duties in a timely and professional manner * Performs a visual inspection before leaving any areas * Demonstrates working knowledge and team effort in accomplishing additional projects as assigned * Reads departmental log book and bulletin board on a daily basis * Observes guidelines for using and maintaining all pertinent equipment * Attends all department meetings as scheduled * Maintains assigned closets and employee areas in accordance with established policies and procedures * Demonstrates ability to provide coverage in related departments as directed * Special projects and duties as assigned Qualifications: * Excellent time management skills * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, guests etc. * Passion for hospitality and customer service focused. * Team player * Self-starting personality with an even disposition. * Can communicate well with guests, supervisors and coworkers. * Ability to comprehend and follow instructions from supervisor. Preferred: * Minimum of 1 year laundry/cleaning experience * Minimum of 1 year hotel experience Physical Requirements: * Lifting may include equipment or furniture weighing up to 50 lbs. with or without reasonable accommodations. * Must be able to push and pull carts up to 150lbs. throughout the shift. * Requires repetitive motion of arms for an extended period or for an entire shift. * Must be flexible to work any day of the week, weekends, and holidays if assigned. * Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations.

The purpose of this position is to provide consistent leadership in the financial area of the hotel by providing management with guidance and training in terms of: focusing on the profitability of the business; maintaining accurate and timely financial reporting; ensuring acceptable levels on internal control; ensuring compliance with all federal, state, and local regulations and Conrad Nashville Standard Operating Procedures; and safeguarding owners/investors assets. Job Description Embrace and utilize the philosophies of Conrad Nashville when dealing with guests and team members. These philosophies include a friendly, service-oriented outlook and maintaining high standards of personal appearance and grooming. Effectively manage and communicate cash flow related issues. This includes the accurate and timely preparation of cash flow statements, management of receivables, payables, cash balances, control mechanisms and timely deposits of all funds. Monitor hotel revenues and expenses and ensure the accurate recording in accordance with established guidelines. Investigate and critique variances to budget or to prior year and offer practical improvement methodologies to management. Monitor the capital planning process by assisting management with the calculation of return on capital improvements, gathering support and monitoring the bid process, and ensuring proper upkeep of the property by evaluating scope of work and specifications. Ensure hotels' compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes. Provide assistance to management in enforcing compliance on all these items. Analyze financial data and operations in order to assist and advise management in maintaining the hotels' financial objectives. Ensure that all balance sheet accounts, including bank reconciliations are reconciled on a timely basis. Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, inventories, hotel assets, master keys, payroll, and employee records. Continually focus on training and development programs for the Accounting team members to cultivate the “brightest” and “best” talent within the industry. Hire, train, supervise and develop staff, including coaching, counseling and corrective action. Ensure the proper utilization, maintenance and periodic upgrades of all equipment. Directs or prepares financial reports in accordance with requirements meeting various due dates and deadlines. Conduct and/or attend and contribute to periodic meetings to maintain favorable working relationships among team members and promote maximum morale, productivity, and efficiency. Monitor hotels' compliance in meeting required report deadlines and due dates and react accordingly. Experience, Skills and Knowledge A four (3) year college degree with an Accounting/ Finance concentration and a minimum of four (3) years of related progressive experience; or a two (2) year college degree and a minimum of six (5) years of related progressive experience; or a minimum of eight (8) years of related progressive experience in hotel Accounting or related field. Must be able to clearly convey information and ideas including complex or technical issues, written or verbally. Must be able to evaluate and select among alternative course of action quickly and accurately. Must routinely meet deadlines. Must be able to multi-task. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, taking action when required and clarifying the concerns and issues raised by coworkers and guests. Must be able to work with, understand and interpret financial information, hotel operations data and complex arithmetic functions. Must be able to prioritize departmental functions in order to meet due dates and deadlines. Benefits At Northwood, we value our employees and are committed to providing a comprehensive and competitive benefits package. Competitive Compensation Medical, Dental, Vision, - eligible after 30 days 401k after 90 days, fully vested, company match to 3% Hilton Team Member Travel Program Awesome Paid Time Off policy Complimentary Parking, & Meals Career & Training Development Community Outreach Opportunities

Job Summary: The Food Server is responsible for creating the overall dining experience for our guests. The role will be accountable for interacting with guests, taking food & beverage orders as well as ensuring an exceptional guest experience. Key Responsibilities: Greet guest in a positive, friendly manner and make them feel welcome upon seating. Guide guest through all phases of their experience at the restaurant. Consistently follow sequence of service utilizing all proper procedures standarized by management. Rotate to other Food & Beverage outlets/venues, as necessary. Maintain table cleanliness utilizing silent table approach. Itemized bills correctly and efficiently secure payment. Ensure table side food service and quality presentation. Maintain cleanliness and stock of assigned sections, side stations, tables and POS stations. Anticipate the guests' needs and respond appropriately with a sense of urgency. Review identification of customers to verify they are of legal drinking age. Maintain level of professionalism that will make guest want to return. Exhibit proper knowledge, selling techniques of all menu items; food, non alcoholic beverages and alcoholic beverages. Deliver food & beverages, including alcoholic options to guests. Provide proper communication and promptly resolve guest issues. Obtain and maintain position-specific licensing. Work as a team, assisting all guests' needs and inquiries. Ensure all Conrad Nashville core values as well as property and department standards are implemented and applied. Bid farewell to guests, using guest's name when known and encourage them to return. Other duties as assigned. Qualifications: 3+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred. Experience in fast paced, high volume atmosphere. Good organizational and communication skills. Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures. Excellent customer service skills. Ability to read, write & speak fluent English. Flexible schedule is necessary which includes but not limited to days, nights, weekends, and holidays. Position requires regular and reliable attendance. Good team spirit. At least 18 years of age. Must have ServSafe and TABC license Physical Requirements: Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems. Must be able to stand for long periods of time Must be able to maneuver between stations and areas efficiently and easily Must be able to lift up to 40 lbs. Requires manual dexterity Must be flexible to work any day of the week, weekends, and holidays if assigned.

Front Desk Agent at Conrad Nashville Through bold design and purposeful service, Conrad Nashville gracefully blends urban sophistication with refined elegance to create a luxury retreat within the bustle of the city. With an emphasis on top-tier service, standout amenities and thoughtfully curated partnerships, Conrad Nashville elevates the guest experience for today's sophisticated sightseer. Job Summary: Greets and registers guests, providing kind, attentive, authentic, and courteous service. Welcomes all guests to conduct arrival and departure via POS. Offers and promotes all hotel services, amenities, and upsells products to our guests, offers clear communication and the ability to actively listen with empathy. Resolves guest challenges throughout their stay in our hotel, with empowerment to exceed expectations in line with company goals, objectives, vision, and values of The Conrad Nashville. If you were hired on or before July 31, 2022, you will be eligible for an Opening Bonus as part of our opening team! Key Responsibilities: Able to offer guest suggestions for appropriate local entertainment in Nashville Follows and offers a consistent authentic delivery of Forbes Service guidelines for excellence With empowerment to resolve any guest concerns, shows empathy, offers apologies, and demonstrates good listening skills with the ability to resolve concerns in a proactive manner, or seek guidance to do so. Upholds all procedures for VIP guests, security protocol, and safety of all Must possess the ability to post and balance all levels of charges efficiently and accurately Comply with all systems and procedures trained by Front Office Manager, as Rebates, Upgrade, Cash handling Procedures & all operational POS systems & hotel technology Promotes HHonors, as to ensure benefits are promoted and enrollments achieved, following all guidelines as trained Consistently demonstrates positive body language, a clear telephone voice with the ability to show empathy, kindness, and pro-active thinking in line with Conrad Nashville service excellence Remain calm and alert especially during emergency situations and heavy hotel activity. Education and Experience: Minimum of two (2) years experience in customer service High School Diploma or GED Equilvant Knowledge of Hilton systems preferred Luxury hotel experience preferred Cash handling experience Skills & Abilities: Detail Orientated Strong Customer Service Focus Excellent verbal communication skills Basic computer and math skills Physical Requirements: Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual activity. Must be able to lift up to 25 lbs. on a regular and continuing basis. All team members must maintain a neat, professional, clean, and well-groomed appearance. Benefits: · 401k after 90 days, fully vested, company match to 3% · Medical (4 plan choices) · Dental (2 Plan choices) · Vision · Employee Assistance Program (EAP) · Flexible Spending Account (FSA) · Awesome Paid Time Off policy · Hilton Discounts Worldwide · Northwood Hospitality Discounts · Free Parking

Chief Steward at Conrad Nashville Job Summary: The Chief Stewards primary responsibility is to coordinate with the Chef's Department to be sure each department has the required equipment and steward staffing needed for daily operations. In addition to staffing, the Chief Steward will be responsible for overseeing and managing the upkeep and care of all cooking and ware washing equipment for the hotel. Essential Functions: * Responsible for delegating and ensuring that employees accomplish job requirements of the department * Assist the Assistant Executive Stewards and Executive Steward in all phases of the department requirements * Work closely with the Chef's department and all general managers in order to ensure quick and efficient operations of each restaurant outlet * Assist with on the interviews, hiring and job training of all stewarding employees * Perform walk through inspections of kitchen areas and checklist * Maintain all employee records including but not limited to attendance tracking sheets, checklist, daily reports, and disciplinary forms * Oversee Human Resources issues as related to the department including but not limited to personnel issues and disciplinary actions * Must represent Conrad Nashville's F+B Department and actively participate/engage with Hilton representatives throughout the processes of the Hilton QA program and all property walk throughs/ action plans presented by Hilton. * Responsible for special cleaning projects within the department * Ensure proper cleaning and Health department procedures are being utilized throughout entire department Qualifications: * 6+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred. * Must have a working knowledge of kitchens, dish machines, silver-plated equipment care, polishing, and chemical awareness. * Experience in fast paced high volume atmosphere. * Exceptional organizational, verbal, and written communication skills. * Ability to multi-task and perform calmly in a fast-paced environment. * Strong attention to detail. * Ability to read, write & speak fluent English. * Professional appearance and demeanor. * Obtain and maintain position- specific licensing. * Flexible schedule. * Must maintain the mental and physical stamina to work extended shifts and days. Physical Requirements: * Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems. * Must be able to stand for long periods of time * Must be able to maneuver between stations and areas efficiently and easily. * Must be able to lift up to 40 lbs. * Requires manual dexterity to use and operate kitchen and other equipment. * Must be flexible to work any time/day of the week, weekends, and holidays if assigned. Benefits: * 401k after 90 days, fully vested, company match to 3% * Medical/ Dental/Vision- eligible after 60 days * Employee Assistance Program (EAP) * Flexible Spending Account (FSA) * Awesome Paid Time Off policy * Hilton Discounts Worldwide * Northwood Hospitality Discounts * Free Parking

Lobby/Public Attendant at Conrad Nashville Job Summary: We are looking for a professional Lobby/Public Space Attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The Public Space Attendant cleans and maintains the cleanliness of all public areas including public and associate restrooms, lobby floors and executive offices in accordance with Conrad standards. Essential Functions: * To ensure that the hotel lobbies and fitness center are serviced throughout the day. * To service all public restrooms in lobby, second floor restrooms, and pool areas. * To service the executive offices. * Services both men's and ladies associate locker rooms. * Ensure main guest entrance is neat, clean, and presentable at all times. * Ensure all floral arrangements and plants are neat with no debris in the planters. * To service guest and associate elevators. * Complete any special projects that might be assigned. * Report any maintenance issues or any concerns. * Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business * Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working. * Know and understand all the services and amenities the hotel offers. Education & Experience: * Minimum of 1 year housekeeping/cleaning experience * Minimum of 1 year hotel experience Skills & Abilities: * Excellent time management skills * Passion for hospitality and customer service focused. * Team player * Able to maintain 4- diamond level of service * Can communicate well with guests, supervisors and coworkers. * Able to work in a fast-paced environment. Physical Requirements: * Lifting may include equipment or furniture weighing up to 50 lbs. with or without reasonable accommodations. * Must be flexible to work any day of the week, weekends, and holidays if assigned. * Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations. Benefits: * 401k after 90 days, fully vested, company match to 3% * Medical/ Dental/Vision- eligible after 60 days * Employee Assistance Program (EAP) * Flexible Spending Account (FSA) * Awesome Paid Time Off policy * Hilton Discounts Worldwide * Northwood Hospitality Discounts * Free Parking

Recruiting Coordinator at Conrad Nashville Job Summary: As a Recruiting Coordinator you will be responsible for creating job postings, attending job fairs and utilizing various digital platforms to source talented candidates. You will use an applicant tracking system to follow them through the entire process as well as HRIS software to aid with onboarding management. Key Responsibilities: * Coordinate with various departments to assess staffing needs. * Work with department heads to define qualifications for vacancy * Draft and post job listings on digital recruitment platforms. * Attend job fairs to recruit talent in person. * Communicate with applicants throughout the interview process. * Forward suitable candidates to department heads, * Help Candidates apply and set up interviews. * Utilize various outreach methods to create a talent pool. * Onboard applicants. Education & Experience: * 2+ years of experience in recruitment preferred. * High School Diploma or GED. * Associates degree or Bachelor's in Human Resources management preferred. * Bi-lingual language skills preferred Skills & Abilities * Strong Communication and Networking skills * Computer and social media proficiency * Proficiency with Applicant Tracking System * Good organizational skills. * Excellent interpersonal skills. Physical Requirements: * Must be able to stand or sit for long periods of time. * Must be able to lift up to 40 lbs. * Requires manual dexterity to use and operate office equipment. Benefits: * 401k after 90 days, fully vested, company match to 3% * Medical (4 plan choices) * Dental (2 Plan choices) * Vision * Employee Assistance Program (EAP) * Flexible Spending Account (FSA) * Awesome Paid Time Off policy * Hilton Hotel Discounts Worldwide * Northwood Hospitality Discounts * Free Parking

Come work for the best luxury hotel in Nashville! Through bold design and purposeful service, Conrad Nashville gracefully blends urban sophistication with refined elegance to create a luxury retreat within the bustle of the city. With an emphasis on top-tier service, standout amenities and thoughtfully curated partnerships, Conrad Nashville elevates the guest experience for today's sophisticated sightseer. Job Summary: The greeter is at the forefront of the restaurant operation and is the first and last person to interact with the guest. This roll will also work closely and communicate frequently with front of house/ back of house management and staff to ensure a seamless, successful guest experience. Key Responsibilities: Greet and seat guests in a positive, friendly manner upon entering the venue. Anticipate the guests' needs and respond appropriately with a sense of urgency. Bid farewell to all guests upon departing and extend an invitation to return to visit soon. Oversee daily restaurant reservations and pre-seating assignments, when necessary. Answer restaurant telephone courteously, quickly and efficiently. Manages allergens upon arrival, handwritten Birthday cards, special requests, name usage and return guests recognition. Perform all opening and closing duties based upon shift assignment. Rotate to other Food & Beverage outlets/venues, as necessary. Maintain cleanliness of work area and stock of all necessary work materials. Maintain level of professionalism that will make guest want to return. Provide proper communication and promptly resolve guest issues. Work as a team, assisting all guests' needs and inquiries. Ensure all Conrad Nashville core values and property and department standards are implemented and applied. Other duties as assigned e.g. complies with telephone etiquette and basic welcoming hospitality standards. Qualifications: 6+ months of experience in a hotel, restaurant, or catering facility of similar caliber preferred. Basic knowledge of restaurant operations. Experience in fast paced, high volume atmosphere. Good organizational and communication skills. Excellent customer service skills. Ability to read, write & speak fluent English. Flexible schedule is necessary which includes but not limited to days, nights, weekends, and holidays. Position requires regular and reliable attendance. Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures. Good team spirit. At least 18 years of age. Must have ServSafe and TABC license Physical Requirements: Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems. Must be able to stand for long periods of time. Must be able to maneuver between stations and areas efficiently and easily. Must be able to lift up to 40 lbs. Requires manual dexterity. Must be flexible to work any day of the week, weekends, and holidays if assigned. Benefits: 401k after 90 days, fully vested, company match to 3% Medical/ Dental/Vision- eligible after 60 days Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Paid Time Off policy Hilton Discounts Worldwide Northwood Hospitality Discounts Free Parking

Banquet Houseperson Supervisor at Conrad Nashville Sets up, cleans, and maintains meeting and banquet rooms, service corridors, storerooms and public function areas in a safe manner and in accordance with Event Orders (EOs). JOB DUTIES The Banquet Setup Supervisor contributes to the planning, organization, and training necessary to achieve department objectives They will assist Banquet leadership with insuring that all meetings and banquet functions are set up correctly and timely based on the information in the detail sheets and Banquet Event Orders Ensure meeting rooms appearance are meeting and exceeding standards as well as maintaining compliance with all health and safety regulations at all times Direct and verify the proper set-up and break down of all function areas as required by banquet event orders Monitor the Banquet, Catering, and Meeting room facilities for any Housekeeping or Engineering needs and report deficiencies to appropriate department Check tables arrangements, glassware, chairs, staging, and linen needed for all events Prepare reports, detailing the function and comments from meeting planner(s) Constant inspection and evaluation of banquet rooms, functions, serving and set staff performance Monitor inventories of all required materials and order as necessary Work alongside setup crew, coaching & counseling when applicable Prepare assignments for staff Conduct pre-shift meetings Hold staff to the highest level of service expectations Perform additional duties and projects as assigned EDUCATION AND EXPERIENCE Previous houseperson or related work experience preferred SKILLS & ABILITIES Basic reading and math skills Excellent time management and organizational skills Ability to pay close attention to details Ability to work a flexible schedule, including evenings, weekends and holidays PHYSICAL REQUIREMENTS Ability to pull, lift, carry, or otherwise move up to 50 lbs. Ability to push carts, queen marys and hot boxes up to 100 lbs. Ability to stand and walk for extended periods, reach, kneel, grasp, climb and bend Benefits: 401k after 90 days, fully vested, company match to 3% Medical/ Dental/Vision- eligible after 60 days Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Paid Time Off policy Hilton Discounts Worldwide Northwood Hospitality Discounts Free Parking

The Restaurant is seeking a motivated, highly capable individual with a genuine passion for hospitality to serve as our new Food & Beverage/Restaurant Manager. This individual will work alongside and directly support the Restaurant General Manager with responsibility for all FOH operations, support of BOH operations, team leadership and development, guest and employee satisfaction, beverage programming, private and hosted restaurant events, and revenue as well as COGS targets. OBJECTIVES The individual must possess the following and be able to explain and demonstrate relevant performance: Strong leadership abilities, sound judgment, and knowledge of operations * Experience working in a chef-centric concept; high volume but intimate atmosphere ideal * Excellent customer service skills and experience working with diverse VIP and regular clientele * Ability to multi-task and perform calmly in a fast-paced environment * Strong attention to detail, efficient, reliable, organized, amicable, personable * Experience in training, mentoring, and educating team members * Familiarity with analysis of restaurant financials and taking direct action to produce positive results * Knowledge of inventory management, ordering, and staff scheduling * Excellent interpersonal skills to communicate with management, executive team, and employees * A strong working knowledge of POS systems, restaurant software and platforms, and Microsoft Excel * Exceptional verbal and written communication skills including proper grammar and email etiquette * Ability to work in a fast-moving environment and maintain physical and mental stamina while dealing effectively with guests, management, team members, and external contacts * Aptitude for both collaborative and solo work while accepting direction and practicing excellent time management skills * Capability to address challenging situations with guests and team members using the utmost tact and professionalism POSITION KEY RESPONSIBILITIES Responsible for the successful achievement of all financial, quality, and service goals alongside the General Manager * Monitor and ensure The Restaurant's high service standards, prioritizing guest and employee satisfaction * Interact directly with guests to provide welcoming, friendly service and to proactively solicit/receive feedback and respond accordingly * Help plan and directly execute staffing, training, and supervision for all department team members * Work with the culinary team to ensure the highest quality of food product and service * Possess a working knowledge of all restaurant and company policies and SOPs * Help develop new policies and procedures within the framework of the restaurant's existing SOPs and ensure compliance with both * Assist in identifying and developing promotional marketing and revenue-generating opportunities * Order product and manage inventory of items such as dry goods, coffee, and small wares * Perform tasks, assignments, and projects; meeting deadlines and surpassing expectations * Direct others in completion of task or assignments; render advice and provide expertise or judgment based on information gathered * Conduct candidate interviews, make recommendations for new hires, and collaborate on staff training * Determine when infractions or disciplinary issues occur and follow up with the appropriate level of progressive discipline * Responsible for the timely evaluation and training of all direct reports, conducting introductory period and annual performance reviews as needed * Maintain a genuine open-door policy and addres all team member concerns or challenges in a timely, professional, and agreeable manner * Conduct and actively participate in meetings with management and staff * Represent the restaurant within the community, developing and maintaining relationships for the purposes of growing business as well as maintaining an excellent reputation as a company and operation * Evaluate information and take action based on that information to positively impact the situation, function, or operation * Proactively manage resources to balance eliminating excess cost and unnecessary expenditures while prioritizing repairs, maintenance, quality of product, and the guest experience * Create a work environment that promotes teamwork, honest feedback, recognition, joy, mutual respect, and employee satisfaction * Provide administrative, operational, and logistical support as needed * Responsible for confidential and time sensitive material * Additional duties as necessary and assigned QUALIFICATION STANDARDS * Experience: A minimum of 2 years of previous food and beverage management experience * Education: Bachelor's Degree highly preferred * Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned * Possess manual dexterity to use and operate technological and additional equipment * Physical ability to access all areas of the property * Ability to withstand prolonged standing and walking, along with stretching, bending and kneeling without restriction * Ability to work indoors, outdoors, and be exposed to various environmental factors such as, but not limited to noise, aromas, heat, and dust

Mini Bar Service Attendant at Conrad Nashville Job Summary: We are looking for a professional Mini Bar attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The primary role of a Mini Bar Attendant is to effectively maintain the guest room mini bars. Their job duties require style and service attributes that are key to creating a positive guest experience. Essential Functions: * Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working. * Deliver excellent customer service in an efficient manner. * Communicate all guest requests or charge discrepancies to an appropriate supervisor in a timely and professional manner. * Efficiently maintain inventory of mini-bar supplies of all guest rooms, occupied and not occupied. * Keeps cart clean and orderly * Ensure mini bars are defrosted, clean and in good state of repair at all times. * Ensure mini bar product is fresh and has not exceeded its expiration date. * Adhere to DND (Do Not Disturb) processes and procedures. * Maintain appearance and uniform standards. * Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business. * Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities. * Gives recognition to repeat guests * Special projects and duties as assigned Education & Experience: * Minimum of 1 year housekeeping/mini bar experience preferred * Minimum of 1 year hotel experience preferred Skills & Abilities: * Excellent time management skills * Passion for hospitality and customer service focused. * Team player * Can communicate well with guests, supervisors and coworkers. Physical Requirements: * Lifting may include equipment or furniture weighing up to 25 lbs. with or without reasonable accommodations. * Must be flexible to work any day of the week, weekends, and holidays if assigned. * Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations. Benefits: * 401k after 90 days, fully vested, company match to 3% * Medical/ Dental/Vision- eligible after 60 days * Employee Assistance Program (EAP) * Flexible Spending Account (FSA) * Awesome Paid Time Off policy * Hilton Discounts Worldwide * Northwood Hospitality Discounts * Free Parking

We are looking for a professional Room Attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The Room Attendant cleans and maintains all guests' rooms, corridors, and service areas on guest room floors, ensuring hotel's standards of cleanliness. Essential Functions: Cleans and sanitizes all assigned rooms and bathrooms Replaces all amenities and linens according to hotel standards Keeps cart and linen closets clean and orderly Notifies Supervisors of discrepancies such as vacant rooms, etc. Turns in lost and found items as per hotel standards Assists in preparation and deep cleaning of VIP rooms Completes special cleaning projects Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities Gives recognition to repeat guests Follows procedures when entering guest rooms, always keeping the guest's need for privacy in mind Handles all guest complaints, notifies Manager of actions taken Special projects and duties as assigned Education and Experience: Minimum of 1 year housekeeping/cleaning experience (Preferred) Minimum of 1 year hotel experience (Preferred) Skills and Abilities: Excellent time management skills Effective verbal and written communication skills. Passion for hospitality and customer service focused. Team player Physical Requirements: Lifting may include equipment or furniture weighing up to 50 lbs. with or without reasonable accommodations. Must be flexible to work any day of the week, weekends, and holidays if assigned. Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations. Benefits: · 401k after 90 days, fully vested, company match to 3% · Medical (4 plan choices) · Dental (2 Plan choices) · Vision · Employee Assistance Program (EAP) · Flexible Spending Account (FSA) · Awesome Paid Time Off policy · Hilton Hotel Discounts Worldwide · Northwood Hospitality Discounts · Free Parking

Steward at Conrad Nashville Job Summary: The Steward position is responsible for washing, cleaning, polishing and ensuring that all equipment, is ready for use in addition to performing trash removal, sanitation, large kitchen equipment upkeep and cleanliness as well as general kitchen and walk-in cooler organization. If you were hired on or before July 31, 2022, you will be eligible for an Opening Bonus as part of our opening team! Key Responsibilities: * Breakdown, load, unload, catches, and properly sorts all dishes, glassware, and flatware as it is brought to the dish area. * Wash, sort, and store pots in their proper locations on shelves. * Wash baseboards, floor drains, hand sinks, tables and cutting boards. * Sweep and mop all floors and wash all floor mats. * Transport garbage from kitchen areas to trash room. * Polish silver, copper, and brass in all areas, as needed. * Complete all miscellaneous job assignments as directed by supervisor. * Transport plate ware to the Hot Lines. * Operates and maintains dish machines. Education & Experience: * 6+ months of experience in a hotel, restaurant, or catering facility of similar caliber preferred. Skills & Abilities: * Experience in fast paced, high volume atmosphere. * Good organizational and communication skills. * Position requires regular, reliable attendance. Physical Requirements: * Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems. * Must be able to stand for long periods of time. * Must be able to maneuver between stations and areas efficiently and easily. * Must be able to lift up to 40 lbs. * Requires manual dexterity to use and operate kitchen and other equipment. * Must be flexible to work any time/day of the week, weekends, and holidays if assigned. Benefits: * 401k after 90 days, fully vested, company match to 3% * Medical/ Dental/Vision- eligible after 60 days * Employee Assistance Program (EAP) * Flexible Spending Account (FSA) * Awesome Paid Time Off policy * Hilton Discounts Worldwide * Northwood Hospitality Discounts * Free Parking

Front Desk Agent at Conrad Nashville Through bold design and purposeful service, Conrad Nashville gracefully blends urban sophistication with refined elegance to create a luxury retreat within the bustle of the city. With an emphasis on top-tier service, standout amenities and thoughtfully curated partnerships, Conrad Nashville elevates the guest experience for today's sophisticated sightseer. Job Summary: Greets and registers guests, providing kind, attentive, authentic, and courteous service. Welcomes all guests to conduct arrival and departure via POS. Offers and promotes all hotel services, amenities, and upsells products to our guests, offers clear communication and the ability to actively listen with empathy. Resolves guest challenges throughout their stay in our hotel, with empowerment to exceed expectations in line with company goals, objectives, vision, and values of The Conrad Nashville. If you were hired on or before July 31, 2022, you will be eligible for an Opening Bonus as part of our opening team! Key Responsibilities: * Able to offer guest suggestions for appropriate local entertainment in Nashville * Follows and offers a consistent authentic delivery of Forbes Service guidelines for excellence * With empowerment to resolve any guest concerns, shows empathy, offers apologies, and demonstrates good listening skills with the ability to resolve concerns in a proactive manner, or seek guidance to do so. * Upholds all procedures for VIP guests, security protocol, and safety of all * Must possess the ability to post and balance all levels of charges efficiently and accurately * Comply with all systems and procedures trained by Front Office Manager, as Rebates, Upgrade, Cash handling Procedures & all operational POS systems & hotel technology * Promotes HHonors, as to ensure benefits are promoted and enrollments achieved, following all guidelines as trained * Consistently demonstrates positive body language, a clear telephone voice with the ability to show empathy, kindness, and pro-active thinking in line with Conrad Nashville service excellence * Remain calm and alert especially during emergency situations and heavy hotel activity. Education and Experience: * Minimum of two (2) years experience in customer service * High School Diploma or GED Equilvant * Knowledge of Hilton systems preferred * Luxury hotel experience preferred * Cash handling experience Skills & Abilities: * Detail Orientated * Strong Customer Service Focus * Excellent verbal communication skills * Basic computer and math skills Physical Requirements: * Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual activity. * Must be able to lift up to 25 lbs. on a regular and continuing basis. * All team members must maintain a neat, professional, clean, and well-groomed appearance. Benefits: * 401k after 90 days, fully vested, company match to 3% * Medical (4 plan choices) * Dental (2 Plan choices) * Vision * Employee Assistance Program (EAP) * Flexible Spending Account (FSA) * Awesome Paid Time Off policy * Hilton Discounts Worldwide * Northwood Hospitality Discounts * Free Parking

The purpose of this position is to provide consistent leadership in the financial area of the hotel by providing management with guidance and training in terms of: focusing on the profitability of the business; maintaining accurate and timely financial reporting; ensuring acceptable levels on internal control; ensuring compliance with all federal, state, and local regulations and Conrad Nashville Standard Operating Procedures; and safeguarding owners/investors assets. Job Description Embrace and utilize the philosophies of Conrad Nashville when dealing with guests and team members. These philosophies include a friendly, service-oriented outlook and maintaining high standards of personal appearance and grooming. Effectively manage and communicate cash flow related issues. This includes the accurate and timely preparation of cash flow statements, management of receivables, payables, cash balances, control mechanisms and timely deposits of all funds. Monitor hotel revenues and expenses and ensure the accurate recording in accordance with established guidelines. Investigate and critique variances to budget or to prior year and offer practical improvement methodologies to management. Monitor the capital planning process by assisting management with the calculation of return on capital improvements, gathering support and monitoring the bid process, and ensuring proper upkeep of the property by evaluating scope of work and specifications. Ensure hotels' compliance on all regulatory licenses and permits, leases, contracts, legal agreements, and the proper execution of all operational taxes. Provide assistance to management in enforcing compliance on all these items. Analyze financial data and operations in order to assist and advise management in maintaining the hotels' financial objectives. Ensure that all balance sheet accounts, including bank reconciliations are reconciled on a timely basis. Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, inventories, hotel assets, master keys, payroll, and employee records. Continually focus on training and development programs for the Accounting team members to cultivate the "brightest" and "best" talent within the industry. Hire, train, supervise and develop staff, including coaching, counseling and corrective action. Ensure the proper utilization, maintenance and periodic upgrades of all equipment. Directs or prepares financial reports in accordance with requirements meeting various due dates and deadlines. Conduct and/or attend and contribute to periodic meetings to maintain favorable working relationships among team members and promote maximum morale, productivity, and efficiency. Monitor hotels' compliance in meeting required report deadlines and due dates and react accordingly. Experience, Skills and Knowledge A four (3) year college degree with an Accounting/ Finance concentration and a minimum of four (3) years of related progressive experience; or a two (2) year college degree and a minimum of six (5) years of related progressive experience; or a minimum of eight (8) years of related progressive experience in hotel Accounting or related field. Must be able to clearly convey information and ideas including complex or technical issues, written or verbally. Must be able to evaluate and select among alternative course of action quickly and accurately. Must routinely meet deadlines. Must be able to multi-task. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, taking action when required and clarifying the concerns and issues raised by coworkers and guests. Must be able to work with, understand and interpret financial information, hotel operations data and complex arithmetic functions. Must be able to prioritize departmental functions in order to meet due dates and deadlines. Benefits At Northwood, we value our employees and are committed to providing a comprehensive and competitive benefits package. * Competitive Compensation * Medical, Dental, Vision, - eligible after 30 days * 401k after 90 days, fully vested, company match to 3% * Hilton Team Member Travel Program * Awesome Paid Time Off policy * Complimentary Parking, & Meals * Career & Training Development * Community Outreach Opportunities

Banquet Houseperson at Conrad Nashville Sets up, cleans, and maintains meeting and banquet rooms, service corridors, storerooms and public function areas in a safe manner and in accordance with Event Orders (EOs). * Cleans meeting rooms and event areas by vacuuming floors, wiping off tables, picking up dirty dishes and glassware and spot cleaning chairs and carpet upon completion of events. * Cleans and returns equipment not in use to proper storage area. * Sets up and moves tables, chairs, risers, dance floors, and lecterns to locations specified in EOs. * Places linens, glassware, silverware, etc., on tables. * Sets out meeting room supplies, such as pads, pens, and candy on tables. * Checks electrical hook-ups for proper working order and tapes down all exposed cords for equipment in use. * Services meeting rooms during breaks by emptying trash, removing dirty plates and glassware, straightening chairs, and replacing items as needed. * Assists guests and answers their questions; refers guests to banquet captain or concierge as needed. EDUCATION AND EXPERIENCE Previous houseperson or related work experience preferred SKILLS & ABILITIES * Basic reading and math skills * Excellent time management and organizational skills * Ability to pay close attention to details * Ability to work a flexible schedule, including evenings, weekends and holidays PHYSICAL REQUIREMENTS * Ability to pull, lift, carry, or otherwise move up to 50 lbs. Ability to push carts, queen marys and hot boxes up to 100 lbs. * Ability to stand and walk for extended periods, reach, kneel, grasp, climb and bend Benefits: * 401k after 90 days, fully vested, company match to 3% * Medical/ Dental/Vision- eligible after 60 days * Employee Assistance Program (EAP) * Flexible Spending Account (FSA) * Awesome Paid Time Off policy * Hilton Discounts Worldwide * Northwood Hospitality Discounts * Free Parking

Job Summary: The Bartender is responsible for preparing and serving alcoholic and non-alcoholic drinks in a prompt manner. This role will also provide an above average industry experience, so that guests will want to return again and again. Key Responsibilities: Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet. Anticipate the guests' needs and respond appropriately with a sense of urgency. Mix and Serve drinks following standard recipes and is trained in Mixology. Provide food and beverage service to all guests while seated at the bar. Review identification of customers to verify they are of legal drinking age. Process customer payments utilizing the company POS. Rotate to other Food & Beverage outlets/venues, as necessary. Peel, slice, and pit fruit safely for garnishing drinks. Maintain the cleanliness and aesthetic of the bar. Provide bar back direction and coaching to ensure proper operation of the bar and assist them when necessary. Maintain cleanliness of all equipment, tools, and supplies. Stock the bar counter with supplies. Check product and ensure that it is correct. Maintain first in first out (FIFO) for all perishable beverage and non-beverage products. Communicate with Managers and Co-Workers in order to fulfill and address any issues or needs requested by guests. Maintain a level of professionalism that will make guests want to return to the restaurant. Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink. Maintain complete knowledge of, and strictly abide by state liquor regulations. Complete opening side duties which includes: check quality and amount of all bar stock and supplies through checklist, set up bottles in display cabinet and speed rail, check condition and cleanliness of shaker and other tools, check temperature of refrigeration units and glass wash machine. Ensure that all drink orders from servers are accurately rung into the POS system before giving drinks to them. Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste. Ensure all Conrad Nashville core values as well as property and department standards are implemented and applied. Obtain and maintain position- specific licensing. All other duties as assigned such as sanitation and upholding health requirement and regulations. Qualifications: 3+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred. Strong Knowledge of standard drink recipes, use of bar equipment and mixology. Experience in fast paced, high volume atmosphere. Good organizational and communication skills. Excellent customer service skills. Ability to read, write & speak fluent English. Flexible schedule is necessary which includes but not limited to days, nights, weekends, and holidays. Position requires regular, reliable attendance. Good team spirit. At least 18 years of age. Must have ServSafe and TABC license Physical Requirements: Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems. Must be able to stand for long periods of time. Must be able to maneuver between stations and areas efficiently and easily. Must be able to lift up to 40 lbs. Requires manual dexterity. Must be flexible to work any day of the week, weekends, and holidays if assigned.

Job Summary: The Food Server is responsible for creating the overall dining experience for our guests. The role will be accountable for interacting with guests, taking food & beverage orders as well as ensuring an exceptional guest experience. Key Responsibilities: * Greet guest in a positive, friendly manner and make them feel welcome upon seating. * Guide guest through all phases of their experience at the restaurant. * Consistently follow sequence of service utilizing all proper procedures standarized by management. * Rotate to other Food & Beverage outlets/venues, as necessary. * Maintain table cleanliness utilizing silent table approach. * Itemized bills correctly and efficiently secure payment. * Ensure table side food service and quality presentation. * Maintain cleanliness and stock of assigned sections, side stations, tables and POS stations. * Anticipate the guests' needs and respond appropriately with a sense of urgency. * Review identification of customers to verify they are of legal drinking age. * Maintain level of professionalism that will make guest want to return. * Exhibit proper knowledge, selling techniques of all menu items; food, non alcoholic beverages and alcoholic beverages. * Deliver food & beverages, including alcoholic options to guests. * Provide proper communication and promptly resolve guest issues. * Obtain and maintain position-specific licensing. * Work as a team, assisting all guests' needs and inquiries. * Ensure all Conrad Nashville core values as well as property and department standards are implemented and applied. * Bid farewell to guests, using guest's name when known and encourage them to return. * Other duties as assigned. Qualifications: * 3+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred. * Experience in fast paced, high volume atmosphere. * Good organizational and communication skills. * Ability to obtain & maintain full knowledge and understanding of company and * department rules and regulations, policies, and procedures. * Excellent customer service skills. * Ability to read, write & speak fluent English. * Flexible schedule is necessary which includes but not limited to days, nights, weekends, and holidays. * Position requires regular and reliable attendance. * Good team spirit. * At least 18 years of age. * Must have ServSafe and TABC license Physical Requirements: * Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems. * Must be able to stand for long periods of time * Must be able to maneuver between stations and areas efficiently and easily * Must be able to lift up to 40 lbs. * Requires manual dexterity * Must be flexible to work any day of the week, weekends, and holidays if assigned.

Job Summary: The Server Assistant is responsible for assisting the Food Server in creating the overall dining experience for our guests. The role will be accountable for interacting with guests, resetting tables throughout service, assisting in pre-bussing tables, taking and refilling guests water orders, as well as ensuring an exceptional guest experience. Key Responsibilities: Greet and welcome all guests in a professional manner. Set and reset tables before, during and after service periods. Stack and stock of side stations, with dry goods, extra china settings and silverware. Pre-bus and bus tables during service period; assist servers with service steps where necessary. Assist Food Servers with carrying food trays and serving guests when necessary. Maintain general cleanliness in side stations during service periods. Rotate to other Food & Beverage outlets/venues, as necessary. Work as a team, assisting all guest needs and inquiries. Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees. Ensure table side food service and quality presentation. Anticipate the guests' needs and respond appropriately with a sense of urgency. Education & Experience: 2+ years of experience in a hotel, restaurant, or catering facility of similar caliber preferred . Experience in fast paced, high volume atmosphere preferred . Must have ServSafe and TABC license At least 18 years of age. Skills & Abilities: Good organizational and communication skills. Excellent customer service skills. Ability to read, write & speak fluent English. Good team spirit. Position requires regular, reliable attendance. Physical Requirements: Most work tasks are performed indoors, temperature can be very hot with or without control of environmental systems. Must be able to stand for long periods of time Must be able to maneuver between stations and areas efficiently and easily Must be able to lift up to 40 lbs. Requires manual dexterity Must be flexible to work any day of the week, weekends, and holidays if assigned. Benefits: 401k after 90 days, fully vested, company match to 3% Medical/ Dental/Vision- eligible after 60 days Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Paid Time Off policy Hilton Discounts Worldwide Northwood Hospitality Discounts Free Parking