Baltimore Medical System jobs in Baltimore, MD

Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services to communities in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits (single and family) for employees working 30 or more hours per week that include medical, dental, vision, 403(b) retirement plan, paid time off, paid holidays, tuition assistance, and more! Functions as a Community Health Worker by serving as a liaison with community members, BMS patients, and BMS as an organization. Will conduct outreach at community events and with partner organizations to increase community participation in BMS programs. Provides evidence-based health guidance and social assistance to BMS patients, and other community members. Enhances community residents' and patients' ability to communicate with health care providers effectively. Serves as a cultural mediator between communities and the health service system. Provides culturally and linguistically appropriate health education to individuals, families & community groups. Provides informal counseling & social support. Makes appropriate referrals, in consultation with clinical staff when appropriate, to ensure patients have access to services needed. Provides care, support, follow-up and education in community settings such as homes, and neighborhoods. Identifies and addresses issues that create barriers to care for community members and patients. Follow-up with clients in person and/or via telephone to ensure adequate use of services and connections with community resources. Collects relevant data on CHW activities and inputs into system, writes reports as required. Will participate in all team meetings relevant to assigned program, as well as meetings with partner groups in the community, as assigned by supervisor. When appropriate, will take blood pressures during home visits or at group events with digital cuff provided by the program and document this information in medical record. Communication skills are required to persuade or gain cooperation and acceptance of ideas. Responsibility exists to ensure that internal customers are satisfied with service. Represents the company externally and provides information on a variety of programs/services. Required Education: High School Diploma, GED, or equivalent experience Preferred Education: High school diploma Required Certifications, Licenses, Registrations: Maryland Community Health Worker Certification Valid Maryland State Driver's License CPR Certification Required Experience: 3 Years previous experience in a health clinic setting or other client service environment such as a community agency or a neighborhood organization is required. Detailed understanding of medical practice issues related to provider schedules, referrals to specialist, insurance, etc. Preferred Experience: Bilingual skills preferred.

Department: Practice Operations Reports To: Senior Director of Practice Operations Job Family: Practice Operations FLSA Status: Exempt EEO Classification: First/mid-level officials and managers Supervisor: Yes Leadership Level: Emerging Leader Job Function: Essential On-site Overview The Client Service Manager ensures a smooth client flow, accurate data collection, and clear client communications in support of an inter-disciplinary health clinic. This position oversees daily administrative functions at the Fallsway site such as reception, registration, insurance verification, check-out, appointment scheduling. Under the Senior Director of Practice Operations, the Client Service Manager works to ensure timely access to care for clients, operational efficiency, quality customer service and fiscal integrity. Key Role Responsibilities Supervises Client Service Representatives and Client Service Leads. Sets clear expectations, sets schedules, monitors outcomes, creates a culture of open communication and helps the team to solve complex problems through individual supervision. Oversee and improve Practice Operations functions/workflows including: scheduling, registration, insurance verification, benefits enrollment, processing of referrals and medical records. Build and refine workflows, develop reports and audits in accordance with policies and procedures. Track key performance indicators, identify trends and issues; recommend, model and support quality improvement and productivity activities. Ensure accuracy, timeliness and adherence to policy and protocols; adjusting operations workflows, as needed, to maintain peak performance. Effectively delegate tasks to Client Service Leads, for supervisory support. Collaborate with other Practice Operations leadership within the agency to ensure clients have access to benefits enrollment, medical records and referral processing Set, model and reinforce clear expectations, track and monitor outcomes, create a culture of open communication, and provide resources for staff to resolve complex problems, via individual and group supervisions. Act as a communications lead for the team; Keep staff up to date on State and local regulatory and organizational changes that impact their work, Effectively communicate staff perspective and experiences with Practice Operations management in effort to problem-solve and improve work environment. Work proactively and collaboratively across departments, establishing working relationships with departmental leadership, to ensure optimal clinic flow and client experience. Act as a liaison between the agency and other providers to coordinate care and ensure timely submission of client referrals and medical records. Handle client-related issues, inclusive of complaints, problem solving, de-escalation, special requests or other concerns according to agency policies. Follow agency procedures to report legal, privacy, safety, risk management and environment of care issues. Provide and model customer service excellence marked by culturally-competent, client-centered, ethical, respectful, inclusive and professional access for clients, partners and the broader community. Knowledge, Experience and Skills Formal Education and Training Bachelor's degree preferred; an Associate Degree or three years of relevant work experience may be substituted Experience Three years in a FQHC, ambulatory care or hospital setting with prior practice management experience required; experience in a multi-disciplinary clinical setting preferred Minimum of two years of experience supervising staff Experience working with workflow improvement projects Understanding of ambulatory practice management, physician office and/or clinical operations Knowledge of third-party insurance and accountable/managed care concepts, billing operations and regulatory requirements Knowledge of medical, administrative, ethical and the legal requirements of HIPAA and ADA Skills Builds rapport; has excellent interpersonal and communication skills Ensures accountability and follow-through for self and others Learns and adapts quickly; is self-reflective Systems-thinker, sets clear goals, uses action plans and knows how to prioritize Delegates appropriately using a strength-based approach Key Agency Responsibilities In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment: Models and reinforces the Health Care for the Homeless core values of dignity, authenticity, hope, justice, passion and balance Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless Protects clients' personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations Performs other duties on an as-needed basis Why Join Us? Be part of a mission-driven team committed to racial equity, social justice, and community wellness. Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. Receive training and support to grow in your advocacy and peer work. Help shape the future of housing and recovery services in Baltimore. Read more about the people we serve here: ********************************* Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify . All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Health Care for the Homeless is seeking a dedicated Security Guard to join our Facilities team. This essential onsite role helps protect the safety of our clients, staff, visitors, and property, allowing our mission-driven care to thrive in a secure environment. Key Responsibilities Monitor the premises and proactively address security concerns. Respond swiftly to emergency situations and collaborate with local authorities as needed. Assist staff in managing disruptive behaviors in a safe and respectful manner. Enforce agency policies and write detailed incident reports. Perform rounds to safeguard people and property from fire, theft, or damage. What We're Looking For High school diploma or GED, required. Experience working within a healthcare setting, required. Experience working with vulnerable or low-income populations strongly preferred. Skilled in de-escalation and nonviolent intervention techniques. Calm, professional demeanor in high-pressure situations. Excellent communication and customer service skills. Read more about our clients and the people we serve here: ********************************* Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Department: Dental Reports To: Dental Director FLSA Status: Non-Exempt Supervisor: No Leadership Level: Individual Contributor Job Function: Essential On-Site The Dental Assistant is responsible for both clinical and administrative elements of the day-to-day functioning of the agency's dental clinic. The Dental Assistant is vital to the agency's infection control program, through sterilization of both medical and dental instruments using CDC standards of infection control. The Dental Assistant collaborates with the rest of the dental staff to ensure the delivery of comprehensive dentistry. Key Role Responsibilities Assists the dental and medical clinics with sterilization and maintaining infection control standards according to CDC, OSHA and Joint Commission requirements. Effectively perform basic dental assisting duties according as well as, but not limited to, operatory set-up/break-down, taking radiographs, taking dental impressions, chairside assisting for all dental procedures as well as hygiene as needed. Considers all relevant factors (such as dental schedule, treatment plan, dental and medical history) and uses appropriate decision-making criteria to deliver dental care Prioritizes tasks including, but not limited to, completing lab procedures (pouring up models, sending out cases, managing lab invoices), ordering supplies, disposing of expired materials, organizing the dental clinic, and disposing of waste. Partners with other Dental Assistants to achieve shared objectives for smooth operation throughout the dental department; gains trust and support of colleagues by proactively taking on shared responsibilities and demonstrating proper communication. Helps to drive provider results by ensuring that dental providers have instruments, supplies and materials needed to achieve their goals during the appointment. Takes clinical direction from dentists and hygienist. Provides assistance to Fallsway as the primary site, and will be required to travel to other agency dental clinics as needed Formal Education and Training High School Diploma or GED and certification of completion from a state accredited Dental Assistant Program, required Current X-ray certification, required Current BLS certification, required Evidence of ongoing professional continuing education as required Experience One year of experience in a dental setting, required Experience in a community health center or primary care setting, preferred Experience working with underserved populations, preferred Skills Strong organizational skills necessary to ensure smooth operation of the dental clinic Excellent communication skills, including comfort with databases and systems Strong interpersonal skills necessary to work with disadvantaged and underserved populations and to collaborate with other medical team members, other staff members, and personnel of other agencies Able to maintain confidentiality surrounding all information related to clients served by the clinic Able to cope with interruptions, be flexible, and be a team player Able to work with ill, disabled, emotionally upset and sometimes hostile individuals Bilingual in Spanish and English strongly preferred Demonstrate ability to adapt by seizing new opportunities with a can-do attitude and stepping up to handle challenging situations. Why Join Us? Be part of a mission-driven team committed to racial equity, social justice, and community wellness. Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. Receive training and support to grow in your advocacy and peer work. Help shape the future of housing and recovery services in Baltimore. Read more about the people we serve here: ********************************* Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Location: Baltimore County, MD (Onsite) | Option to Work at Additional Locations Monday-ThursdayMinimum Hours: 8 Hours/Week | Fridays Required Join Health Care for the Homeless as a Part-Time Dentist and make a meaningful impact in the lives of underserved individuals in Baltimore County. We are looking for a compassionate and skilled provider to deliver high-quality dental care as part of a collaborative, mission-driven clinical team. This position is dedicated to Fridays in Baltimore County with the option to work additional hours Monday-Thursday at our Baltimore City locations . Key Responsibilities: Perform comprehensive dental services including exams, prophylaxis, fillings, extractions, root canals, and prosthodontics Develop and implement individualized treatment plans Provide preventive oral hygiene education Maintain accurate and complete patient records Oversee and support dental assistants and hygienists Contribute to program initiatives, regulatory readiness, and clinic operations Promote high standards of care, efficiency, and patient satisfaction What We're Looking For: DDS or DMD from an accredited program Valid license to practice in Maryland DEA license and current BLS certification Minimum two years of direct clinical experience Experience working in community health, public health, or with vulnerable populations preferred GPR or AEGD residency preferred Position Highlights: Schedule: Minimum 8 hours per week (Fridays) Location: Baltimore County with option to pick up additional hours in Baltimore City (Monday-Thursday) Employment Type: Part-Time, Exempt Team Environment: Multidisciplinary, collaborative, values-based Learn more about our dental clinic here: ************************************************ Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify . All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Department: Practice Operations Reports To: Client Services Manager FLSA Status: Non-Exempt Supervisor: No Leadership Level: Individual Contributor Job Function: Essential On-Site The Client Service Representative provides customer service to clients, staff and visitors through administrative support in various capacities. This role accurately and efficiently manages confidential information in multiple databases and systems to support clients through every stage of their visit at Health Care for the Homeless. This role reports directly to a manager within Practice Operations. Spanish is required for this position and those who are bilingual will receive a $4,000 bonus! Key Role Responsibilities Greets clients and visitors upon arrival to the clinic and appropriately route them to the correct staff member; utilizing appointment systems, registration staff and triage protocols Manages the intake of clients into the practice in a friendly and service-oriented manner; registers and assist clients with completing baseline information. Ensuring client chart is complete of all required information such as, verification of patient demographics and payer coverage. Helps with completing consents and verifying insurance status, including updating PCP, EVS and updating insurance databases. Manages the client discharge process which may include processing internal and external referrals, informing clients of their referral information, scheduling follow-up appointments, and distributing tokens. Schedule appointments for clients across multiple disciplines via in-person requests or telephone calls. Document all activities in the EMR to ensure proper preparation of medical record and billing information prior to the time of appointment. Supports other members of the clinic team to ensure smooth client workflow and excellent customer service. Takes phone calls in accordance with the policy and service expectations for those clients on the phone as well as those in the clinic; provides telephone triage; disseminates messages appropriately utilizing available technology as appropriate; prioritizes calls appropriately and timely. Process release of information requests; receive and distribute PHI in accordance with agency protocols aadhering to HIPAA and patient confidentiality requirements. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Comply with rules, regulations, policies, and procedures of all applicable agency, local, state, federal and regulatory bodies. Takes personal responsibility for the neat appearance of their work space and the reception area, assuring each area represents the agency in a positive manner. Performs other duties within the scope of client service representative as assigned Formal Education and Training High School Diploma or GED required Experience One year of experience in Customer Service required Fluent Spanish skills as graded by an exam given before the offer letter Experience working with people who are experiencing homelessness or from low-income backgrounds Experience working with computers and databases, preferably medical or insurance systems Skills Excellent customer service, with ability to clearly communicate verbally and in writing Must be able to maintain confidentiality in all circumstances Must be able to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor Security or de-escalation training preferred High level of motivation, initiative and responsibility Able to work with interdisciplinary teams Able to cope with interruptions, be flexible and be a team player Why Join Us? Be part of a mission-driven team committed to racial equity, social justice, and community wellness. Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. Receive training and support to grow in your advocacy and peer work. Help shape the future of housing and recovery services in Baltimore. Read more about the people we serve here: ********************************* Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify . All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

The Patient Coverage Verification Specialist (PCVS) is responsible for providing the highest level of customer service to CBHS patients and other staff. They will verify all patient coverages for scheduled appointments that are in Athena Practice or Phreesia. The PCVS may rotate service lines quarterly to ensure they are versed in all aspects of coverage verification, authorization processes, and workflows by service line. They are responsible for ensuring Chase Brexton receives maximum payment for services rendered through any coverage the patient may have, while informing the staff of all available financial assistance to the patient. They will also reach out to patients who may need to revalidate their sliding scales. MAJOR DUTIES AND RESPONSIBILITIES: Communication • Strong interpersonal and telephone communication skills. • Clearly and effectively interacts with staff of the care team or insurances to communicate information. • Assures timely follow-up and communication. • Reaches out to patients who have a sliding scale that is about to expire to or may have expired to inquire about coverage • Responsible for providing accurate and complete data input for preauthorization requests while providing exceptional customer service to CBHS staff, patients, caregivers, and family members that may be contacted. • Tracks and follows up on all preauthorization requests to Insurances or Providers. Patient Focus • Provides prompts, efficient and personalized assistance to meet the requirements, requests, and coverage needs of patients. • Identifies patient coverage needs and issues and works to resolve the problems prior to the arrival of the patient for their appointment. • Explains basic insurance terminology and procedures related to the patient obtaining care from the providers. • Create and maintain a patient-centric atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment. Workplace Computers and Equipment • Handle telephone and written inquiries. • Enter information into Patient Management System and EMR. Compliance Quality & Policy • Maintains patient confidentiality • Complies with federal and local patient privacy laws. • Verifies patient and or/guardian identification. • Document services by initiating appropriate forms, entering client data into the EMR, and ensuring all documentation is appropriately signed and dated. • Carry out various quality assurance activities, such as collecting client feedback regarding problems with insurance reimbursement Teamwork • Assists in coverage for other service lines. • Performs other tasks as needed. • Maintains open relationships and lines of communication with co-workers • Present ideas and suggestions when opportunities for improvement present of existing services based on interactions. • Serves as a resource and subject matter expert for their defined area of work. • Works closely with care team and providers to process any prior authorizations. Checking, Examining, and Recording • Verify eligibility, coverage, and benefits for all scheduled patients. • Determines any copays/coinsurance/deductible amounts that are patient responsibility and makes a note in the appointment comment for the Patient Service Representative to collect. • Stays 2 days ahead of verifying coverage for appointments. Since Medicaid coverage is month to month, ensures Medicaid is verified at the beginning of every month and works to get caught back up to the 2 day window of coverage verification. • Arranges treatment authorizations from payers when needed for payment, and tracks authorizations and notifies providers when a new authorization is needed (if applicable to payer). • Detects and corrects errors, completes forms, obtains needed information and maintains logs and files. Willingness to Learn • Maintains knowledge of insurance information as it relates to provider credentials. Planning and Organizing • Confirm patient insurance coverage prior to initial appointment and document benefits for all new insurances in Practice Management System. SKILLS AND ABILITIES • Must possess excellent interpersonal skills • Knowledge of medical terminology preferred • Basic understanding of HIPAA and PHI • Basic navigational knowledge of electronic medical record applications such as CPS12 • Must have good time management skills, be organized, self-motivated • Possess excellent written and verbal communication skills • Maintain a high level of productivity and confidentiality • Work well in a team environment. • Can enter data with ability to check accuracy of detail work such as correct spelling of names, numbers, dates and times. • Ability to handle multiple tasks at once without mistakes or diminution of professional demeanor and customer service. • Effectively able to prioritize and maintain workflow. • Ability to function in a high volume, multiple task environments, possibly in a closely shared workspace. • Demonstrate self motivation and the ability to work with a high degree of independence. • Ability to effectively and efficiently solve problems as presented in real time. • Strong organizational and task prioritization skills. EDUCATION AND/OR EXPERIENCE: Required: High school, G.E.D. or equivalent. Required: One year of customer service experience and coverage verification experience. Desired: Experience with Electronic Medical Records Systems Desired :Bilingual

JOB SUMMARY:Under supervision of the Chief Information Officer, this person will be responsible for the auditing of current systems as well as the development and support of the information security architecture that provides continuous protection of the company's confidential information. This will include the evaluation of processes and systems to ensure integrity, confidentiality and availability resources. Responsibility to research, plan, design, and implement security requirements; respond to security events with on-call support and incident management; train personnel on security requirements and configurations, as well as use monitoring tools, and conduct routine security awareness training. Responsibilities will include assisting with the initial build and configuration, as well as troubleshooting and problem resolution, of core infrastructure, and related hardware/software. Maintenance and configuration of clinical systems and supporting systems, maintaining system back-ups and performing file and system restorations, as well as working with software and hardware vendors to facilitate installation or troubleshooting and repair. Participates in the continual update and maintenance of an organizational DR/BCP. Proactively manages Chase Brexton infrastructure and associated clinical environment ensuring the consistent performance, recommending configuration enhancements when appropriate.MAJOR DUTIES AND RESPONSIBILITIES:Compliance, Policy, and Procedure• Writing and developing security policies, procedures and guidelines for the organization based on established industry best practices.• Will administer the organizational IT security training and education programs to mitigate risks associated with Social Engineering (Phishing) and other associate-based security threats.• Conduct risk assessments for internal / external projects, systems and vendors.• Responsible for creating and maintaining relevant documentation related to the network and surround architecture.Planning and Organizing• Plan and implement necessary changes to combat vulnerabilities identified by these assessments, security advisories, intrusion detections, and perform problem analysis as required.• Conduct security assessments (penetration testing, vulnerability scanning, auditing, etc.).• Performs setup and staging of relevant equipment as needed.Analytical and Critical Thinking• Assist with the configuration, maintenance, and upgrade rollout, and continuously improves the organization's operating environment.• Assist with the operation and maintenance of the onsite data center as well as any relevant colocations. • Performs Network Administration tasks as directed, including performance tuning, troubleshooting network problems, and escalating problems when appropriate.• Systems Administration to ensure basic information technology security principles are adhered to across the organization.• Assist with the development and maintenance of network and server systems, applications, security, and related configurations.• Participates in creating and maintaining company's disaster recovery plans.• Recommends upgrades and patches, as well as new applications and equipment. • Architects and maintains system backups and recovery, maintains data files and monitors system configuration to ensure data integrity.• Assists with the management of complex, virtualized, VMware systems environment.• Participates in the maintenance of Microsoft Group Policy from an Enterprise approach.• Perform operational tasks supporting intrusion detection, security incident response, security event log keeping and analysis, management reporting, and virus prevention and patch management functions.• Create and lead projects to develop, implement, and manage security technology functions and applications.• Responsible for architecting a ransomware security response which safeguards data and provides a rapid recovery response and restoration of all impacted clinical systems.• Administer Multi-Factor Authentication (MFA) security measures using MS Azure and other industry leading technologies such as Imprivata. Responsible for EPCS authentication compliance.• Secure systems access leveraging MS Azure SSO and related security mechanisms which safeguard clinical systems and data with encryption in transit and at-rest.Workplace Computers and Equipment• Install, configure, maintain and troubleshoot security software and hardware including specialized e-mail firewalls, VPN's, content monitoring, intrusion detection and prevention systems, as well as Antivirus, and any other security related software or hardware.• Maintain the ongoing reliability, performance and support of the infrastructure with emphasis on hardware/software which supports clinical systems. This includes monitoring operating environments, responding to incidents, and planning for growth.• Leads the installation of new server level software releases, system upgrades, evaluates and installs patches and resolves software related problems. Problem Solving and Decision Making• Assists with support and maintenance of complex Clinical Information Systems and related workflows.• Evaluate and test Clinical Information Systems upgrades and patches prior to deployment.• Ensure IT infrastructure meets the evolving requirements of the Clinical Information Systems.• Ensure that storage, archive, backup and recovery procedures are functioning correctly.• Assist with the prevention and/or remediation of security network incidents, unauthorized activities, malware infestations and potential security vulnerabilities.Communication• Interact with vendors where appropriate to work collaboratively on projects or to resolve system issues. • Identify and participate in projects to improve the environment on an ongoing basis.• Provide recommendations where appropriate to IT leadership regarding infrastructure improvement opportunities.• Act as an IT liaison between the Chase Brexton IT team and Clinical teams evaluating workflow and resolving systems related issues. Checking, Examining, and Recording• Assist with monitoring and maintenance of LAN and WAN network devices, firewalls, domain controllers and virtualization devices.• Monitor performance of the clinical systems and related infrastructure to ensure optimum delivery of patient care.Teamwork• Serve as an escalation path on the help desk as needed for higher tier issues as they become identified.• Off hour on call support as required.SKILLS AND ABILITIES:• Demonstrated knowledge in the areas of networks, servers and storage systems.• Self-motivated and directed, with the ability to effectively prioritize and execute tasks.• Works well with others or independently depending on the required activities.• Demonstrated knowledge of system fundamentals, system administration, network management, computer hardware and software support and their application to related medical equipment. • A high level of proficiency and demonstrated effectiveness in problem solving and implementing new procedures related to increased departmental/organizational operating efficiency. • Strong working knowledge of Certificate Authorities and maintenance of security certificates.• Ability to work 24x7 365 day per year availability• Wide degree of creativity and latitude is expected.EDUCATION AND/OR EXPERIENCE:• Preferred: Bachelors Degree in Cyber Security/Information Systems and/or a level of knowledge equivalent to that ordinarily acquired through completion of a Bachelors degree in a related technical field considered. Must possess, at minimum, a professional security certification (CISSP).• Required: Minimum of three years of professional experience in information system role of similar responsibility.• Required: Certified Information System Security Professional (CISSP)• Required: Cisco Certified Network Administrator and/or Engineer (CCNA or CCNE)• Preferred:Training and experience in Microsoft Active Directory/Windows Server Operating Systems 2008-2019 configuration and administration required. Office 365 experience• Required: Training and experience with Cisco network equipment configuration and administration required.• Training and experience with industry leading security Anti-Virus and Encryption suite configuration and administration• VMware administration experience required. VMware certification recommended. Experience architecting, maintaining, and supporting complex VMware environments required.• Strong knowledge of network appliances and TCP/UDP routing theory. Such appliances include the Cisco Catalyst series professional switches, Cisco ASA, and related ISA or security appliances.• Experience with HIPAA and Hi-Tech governing rules and regulations.

Are you passionate about making a difference in the lives of individuals facing homelessness and health disparities? Join Health Care for the Homeless as a Case Manager and become a vital part of our interdisciplinary team committed to addressing social determinants of health and connecting clients to essential services. About the Role: As a Case Manager , you will work directly with adult, pediatric, and geriatric clients receiving medical and behavioral health services. Your primary role will be to assess needs, develop care plans, and connect clients to critical resources such as housing, financial assistance, and healthcare services. You will collaborate closely with a multidisciplinary team to ensure comprehensive, compassionate care. Key Responsibilities: Conduct assessments, treatment planning, and provide client-centered interventions. Advocate for clients by assisting with applications for housing, benefits, and employment services. Collaborate with medical and behavioral health providers to ensure coordinated care. Provide referrals to crisis services, including emergency shelter and food assistance. Document client interactions and care plans in electronic health records. Support clients by escorting them to appointments or visiting them in homes/hospitals as needed. What We're Looking For: Education: Bachelor's degree in human services preferred (or five years of relevant experience). Experience: Two years of case management experience (preferably in healthcare or community-based settings). Skills: Strong knowledge of Baltimore City resources, excellent communication, organizational skills, and a commitment to equity. Additional Requirements: Personal vehicle and valid Maryland driver's license. Bilingual (Spanish-English) highly preferred. Familiarity with Harm Reduction, Motivational Interviewing, and Housing First principles. What Makes You Successful Here: You demonstrate compassion , courage , and cultural humility in your work. You collaborate effectively across disciplines. You remain calm under pressure, handle crises constructively, and maintain healthy boundaries. You actively contribute to the mission and values of Health Care for the Homeless . Learn more about the day-to-day responsibilities of a Case Manager here: *************************************************** Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Are you passionate about making a difference in the lives of individuals facing homelessness and health disparities? Join Health Care for the Homeless as a Director of Human Resources to become a vital part of our interdisciplinary team committed to providing excellent care and attention to our employees and staff culture. This is an essential on-site position which may have the ability to work up to 2 days per week remotely after 6 months of employment. About the Role: The Director of Human Resources advances the vision of Health Care for the Homeless through their leadership of the human resources function. As a member of the agency's Management Team, the Director will champion a culture of inclusion and belonging-ensuring that every employee feels supported, empowered, and positioned to thrive. Key Role Responsibilities: Strategic Leadership Partner with senior leadership to align HR strategy with agency-wide goals. Develop and implement an effective staffing plan, compensation policy, and transparent pay practices. Team & Culture Development Lead, coach, and develop HR staff, fostering a collaborative and innovative department. Build a culture of trust, accountability, and open communication across the agency. Mentor managers to strengthen leadership capacity, supervisory skills, and staff development practices. Human Resources Operations Ensure compliance with employment laws, mandatory reporting, audits, and HR vendor contracts. Manage HRIS (ADP) to increase efficiency, accuracy, and data-driven decision-making. Oversee employee relations, ensuring fair treatment, conflict resolution, and consistent practices. Design and evaluate a comprehensive benefits program that reflects organizational values and staff needs. Talent & Workforce Development Lead recruitment and onboarding efforts to attract and retain top talent. Develop clear career pathways, mentorship opportunities, and professional growth initiatives. Partner with Quality Improvement to ensure all staff maintain necessary licenses, credentials, and competencies. Board & Legal Liaison Staff the Human Resources Committee of the Board of Directors. Serve as HR liaison with pro bono legal counsel and external partners. Key Agency Responsibilities In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment: Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance Actively participates in performance improvement and advocacy activities that support the mission Protects clients' personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations Performs other duties on an as-needed basis Knowledge, Experience and Skills Formal Education and Training Bachelor's degree required; 10-15 years of experience in human resources with track record of progressive leadership experience in the area or an associate's degree and 5 years of experience may be considered Master's degree in Human Resource Management/Development or a related field preferred Professional certification (PHR or SHRM) strongly preferred Experience Seven years of human resources management; experience within health care or human services required Three years of supervisory experience strongly preferred Demonstrated experience in deadline-driven project management Demonstrated experience in managing HRIS and data analytics Skills Excellent critical thinking skills Passion for leveraging technology to reduce paper processes and create transparency Strong commitment to ethical decision-making Ability to plan, implement, oversee and evaluate complex initiatives Composed, reliable leader in stressful situations Self-reflective and committed to creating an anti-racist workplace Strong ability to build rapport, motivate others and find common ground in order to form partnerships Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Key Details Schedule: 4 days a week, 32 hours a week. Number of Direct Reports: 1 Status: Exempt The Lead RN Care Coordinator delivers and oversees care management services for medically and/or socioeconomically complex patients in accordance with patient-defined goals, multi-disciplinary plan of care, and established policies and procedures. Drawing on best practices in motivational interviewing and care management, the Lead Care Coordinator collaborates with clients and multi-disciplinary teams to develop and implement flexible, patient-centered, and cost-effective strategies that support clients to achieve health-related goals. The Lead collects and analyzes patient-level data, assists with development and maintenance of care plans, and evaluates outcomes of interventions. This role will supervise other members of the MDPCP Care Team, including the Care coordinator(s). What You'll Do Trains and coaches' staff, sets clear expectations, monitors outcomes, creates a culture of open communication and helps team members solve complex problems through individual supervision and team meetings. Fosters a collaborative, supportive and collegial environment across departments. Manages a caseload of high-risk patients with chronic conditions, providing complex case management. This may include referrals to chronic disease case management, supporting transitions of care, high risk clinical tracking, and ensuring access to complex medication management. Assesses and addresses the physical, functional, social, psychological, environmental, learning, and financial needs of patients. Involves the client in the development and implementation of an integrated treatment plan. Works collaboratively with care teams to maximize quality of life as well as reduce avoidable admissions, re-admissions and ED visits. Follows up with MDPCP clients following an ED visit or hospital admission. Helps the Agency monitor and reach out to other health center clients in need of ED or hospital follow-up. Delivers health education and counseling, drawing upon the individual's strengths and motivation to explore lifestyle choices, preferences, and safety concerns. Perform clinical tasks as appropriate based on license and training including health education groups. Completes clear and timely documentation within electronic health record in a manner that is consistent with MDPCP and agency standards. Oversees AHEAD model's (e.g. MDPCP) day-to-day operations to ensure success of the program including: Leads and organizes MDPCP-related events including patient and family advisory council, Completing risk stratification as required to identify clients deemed “high-risk” and in need of care coordination services. Leads and organizes outreach plan to high-risk individuals, Providing expertise to care management functions across the agency including additional populations identified for needing care management services regardless of payer source, Reviewing Reviews and utilizes available data (e.g. CRISP) to identify improvement opportunities and address health-related needs for individuals Identifies and prioritizes funding uses for HEART and other available resources to qualifying clients Knowledge, Experience and Skills Formal Education and Training Possess current licensure as a Registered Nurse in Maryland Bachelor's in nursing preferred; associates in nursing required plus 5 years of relevant work experience may be substituted Possess current BLS CPR Personal vehicle and valid Maryland driver's license Experience Two years of clinical nursing Two years of case management experience preferred (can be concurrent with clinical experience) Experience working with individuals who have behavioral health disorders preferred Supervisory experience preferred Skills Able to work well with clients from diverse backgrounds Possess strong verbal and written communication skills Willingness to integrate principles into practice such as Harm Reduction, Motivational Interviewing and Housing First Strong organizational and time management skills Able to cope with interruptions and be a team player Flexible approach, working with several cross-disciplinary teams in a collaborative style Approaches change with a positive, open-minded attitude Able to work with ill, disabled, emotionally upset, and sometimes hostile clients Key Agency Responsibilities In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment: Models and reinforces the agency core values of dignity, authenticity, hope, justice, passion and balance Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission Performs other duties on an as-needed basis Protects clients' personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations Why Join Us? Be part of a mission-driven team committed to racial equity, social justice, and community wellness. Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. Receive training and support to grow in your advocacy and peer work. Help shape the future of housing and recovery services in Baltimore. Read more about the people we serve here: ********************************* Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify . All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Department: Housing Services Reports To: Director of Housing Services Job Family: Allied Behavioral Health FLSA Status: Exempt EEO Classification: First/mid-level officials and managers Supervisor: Yes Leadership Level: Emerging Leader Job Function: Essential On-site at 421 Fallsway Hours: 8:00am - 4:30pm Overview The Housing Program Manager is responsible for the administrative support functions that help clients find and maintain their housing stability and their health. The Manager works to ensure positive landlord relationships, a high functioning representative payee program and strong peer support for supportive housing clients. The role creates and maintains programmatic reports and metrics to ensure high quality and timely service delivery. The Manager supervises four positions and has a “dotted line” of supervision to the Representative Payee Clerk. Key Role Responsibilities Supervises the Lead Peer Recovery Specialist, Housing Program Assistants and Specialist staff, including management of their schedules. Sets, models and reinforces clear expectations, monitors outcomes, creates a culture of open communication, and helps team members solve complex problems through individual supervision. Drives accountability through the delivery of high quality care and accurately and timely documentation of all interventions and encounters according to agency policy. Demonstrates positive regard and respect for clients through speech and actions, utilizing a client-centered, non-judgmental, trauma informed and responsive approach. Provides programmatic oversight for the SOAR Housing First program and the peer recovery services provided to clients of the program. Provides peer recovery services for a small caseload of the program's clients. Serves as subject-matter expert for the housing placement and retention life cycle. This includes cultivating landlord relationships, providing tenancy education for clients, coordinating apartment searches with team members, providing assistance for annual re-certifications and inspections, and coordinating exit interviews. Provides housing identification and relocation guidance to therapist case managers and peer staff. Assists the Director of Housing Services to design and implement processes and systems to effectively track and trend required metrics for housing inspections, lease signings, certifications, relocations and sentinel events. Partners with the Accounting Manager to provide day-to-day oversight of the representative payee program. Ensures that rental subsidy and utility payments requests are accurate and submitted monthly for approval and processing. Completes monthly check requests and submits to accounts payable in a timely manner to facilitate on-time rent and subsidy payments. Investigates and resolves rent discrepancies and communicates updates and corrections to landlords and external partners. Collaborates with the Director of Compliance for data collection and reporting required by funders. Assists the Director of Housing Services to develop and monitor grants and other financial initiatives. Completes documentation within the electronic health record in a manner that is easy to understand and in accordance with established formats and required timeframes. Formal Education and Training Associates degree required. Bachelor's degree in the human services or related field preferred. Personal vehicle that can be used during business hours and valid Maryland driver's license required Certified Peer Recovery Specialist preferred Experience Four years of direct service experience in a health care or human services setting Two years of experience supervising staff preferred Experience working with permanent supportive housing programs that utilize rental assistance, tenant-based vouchers and project-based vouchers Experience working with communities in the Baltimore area highly preferred Experience using HMIS strongly preferred Demonstrated management of multiple projects simultaneously Skills Displays personal integrity Has well-developed interpersonal skills to engage clients and promote positive relationships with partners Demonstrates strong verbal and written communication skills Exhibits a flexible approach; works as part of an interdisciplinary team Takes initiative and responsibility for solving problems Organizes work and motivates individuals to work at their best Ability to work with ill, disabled, emotionally upset and sometimes hostile clients Willingness to utilize trauma-informed practices such as Harm Reduction and Housing First Why Join Us? Be part of a mission-driven team committed to racial equity, social justice, and community wellness. Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. Receive training and support to grow in your advocacy and peer work. Help shape the future of housing and recovery services in Baltimore. Read more about the people we serve here: ********************************* Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify . All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Department: Housing Services Reports To: Housing Program Coordinator Job Family: Clinic Support FLSA Status: Non-Exempt Supervisor: No The Housing Services Program Assistant provides administrative and representative payee support to the Housing Services team. This role is responsible to maintain accurate data, management payment systems, process rep payee budgets, and assist clients in the completion of complex paperwork processes. This position works under the general direction of the Director of Housing Services. Key Role Responsibilities • Accurately collects, compiles and enters data into and from a variety of sources and submits timely reports • Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for multiple housing programs. • Assists with the lease-up process to include compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings • Completes documentation and coordinates with various funders in the administration of rental subsidy payments • Researches and resolves rent payment and other housing-related issues • Provide assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution. • Develops tracking systems that capture data on the agency's housing portfolio and provides regular updates Key Agency Responsibilities In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment: • Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance • Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless • Performs other duties on an as-needed basis • Protects our client's personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations Formal Education and Training • Associate's degree or higher, required. • Personal vehicle and valid Maryland driver's license, required Experience • Experience with bookkeeping and accounting processes • Proficiency with automated systems and willingness and ability to learn new software packages Skills • Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients • Demonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers • Ability to be flexible and work as part of an interdisciplinary team • Ability to work independently, with initiative and handle multiple priorities and tasks • Excellent customer service, with the ability to clearly communicate verbally and in writing • Ability to work in sensitive situations and maintain confidentiality • Capacity to tolerate frequent interruptions • Approaches change with a positive, open-minded attitude • Able to work with ill, disabled, emotionally upset, and sometimes hostile clients Why Join Us? Be part of a mission-driven team committed to racial equity, social justice, and community wellness. Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. Receive training and support to grow in your advocacy and peer work. Help shape the future of housing and recovery services in Baltimore. Read more about the people we serve here: ********************************* Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits (single and family) for employees working 30 or more hours per week that include medical, dental, vision, 403(b) retirement plan, paid time off, paid holidays, tuition assistance, and more! If you believe that good medicine has the power to heal our community to its very core, then we invite you to join the Baltimore Medical System (BMS) team, Maryland's largest federally qualified health center. Here, our physicians and advanced practice providers are dedicated to delivering something different-healthcare with dignity-a model of care that empowers patients to take control of their health so that they can take control of their lives. Every life you touch here makes our entire community stronger. Provides long-term comprehensive care for the patient population 18 years and older. Diagnoses and treats a variety of diseases and injuries in general practice. A Physician in an affiliated medical practice provides medical services to patients in an assigned area. Evaluates and treat patients with appropriate medical diagnostic and treatment skills. Coordinates discharge planning with the Case Manager for admitted patients. Hours * Mon, Tues, Wed, & Fri - 8 AM to 5 PM * Thursday - 10 AM to 7 PM (late day) * Occasional Saturday session Highlights * New graduate residents are welcome to apply * Student loan repayment eligibility through the National Health Services Corps (NHSC) * Board Certification in Internal Medicine within 3 years of residency training * Active Maryland Physician license * Active CDS, DEA and CPR

Department: Development Reports To: Senior Major Gifts Officer FLSA Status: Exempt Supervisor: No Job Function: Hybrid (first 6 months require being on-site every day; then Major Gifts Officer can move to a hybrid schedule) Hours: 8:30am - 5:00pm Overview This position is a member of a comprehensive, community-centered Development department that strengthens relationships with funding partners while increasing support and awareness of the agency. The Major Gifts Officer is responsible for raising funds from the private sector, with emphasis on gifts of $1,000 or more. This position identifies, engages and solicits prospective donors; building relationships that result in long-term partnerships. Key Role Responsibilities Plans, manages and grows a portfolio of 150 prospective donors Reports on portfolio performance Conducts prospect research Solicits and stewards individuals, corporations and institutional prospects in collaboration with staff across the agency Ensures that all relevant prospect information is accurately recorded in the constituent relationship management system (CRM) in a timely manner Works closely with leadership volunteers and staff on donor engagement and the persuasive articulation of cases for support Knowledge, Experience and Skills Formal Education and Training Bachelor's degree required Certified Fund-Raising Executive (CFRE Certification) preferred Experience Three years of face-to-face fundraising, development/advancement, or relationship-based sales Experience using a salesforce preferred Experience creating and maintaining relationships with a wide range of stakeholders and business partners Skills Exemplifies professionalism through positivity and good customer service Holds self to high standards of honesty and integrity Persistent, action-oriented and deadline-driven Strong writing skills Builds rapport; has good interpersonal and communication skills Learns and adapts quickly; is self-reflective Key Agency Responsibilities In addition to role responsibilities, each staff member has the following responsibilities as a part of their employment: Models and reinforces our core values: dignity, authenticity, hope, justice, passion and balance Actively participates in both performance improvement and advocacy activities that support the agency mission Protects our clients' personal health information by maintaining compliance with HIPAA and relevant health care related IT security regulations Performs other duties on an as-needed basis Why Join Us? Be part of a mission-driven team committed to racial equity, social justice, and community wellness. Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. Receive training and support to grow in your advocacy and peer work. Help shape the future of housing and recovery services in Baltimore. Read more about the people we serve here: ********************************* Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify . All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services to the underserved communities in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits that include medical, dental, vision, 403b plan, paid time off, eight (8) paid holidays, tuition assistance, and more! Proof of vaccination is a condition of employment, subject to verified medical or religious exemptions that do not pose an undue hardship on the Company. BMS is an Equal Opportunity Employer! Current Employees Must Apply Through Their Employee Kronos Account School Based Health Medical Assistant / Certified Nursing Assistant assists the Registered Nurse and Physician in triaging students that enter the health suite. Performs various medical tasks: vital signs, administering OTC medication, etc. Completes the patient intake process, assists in providing daily care, and documents information in the medical record, etc. The position is responsible for greeting the customer and providing quality customer service in person and on the telephone, and for verifying insurance information for patients seen by clinicians. Schedule * Mon - Fri: 8 AM - 5 PM Essential functions: 1. Patient Intake: Collects and records data regarding patient nutrition, activity, mental state, temperature, pulse, respiration, blood pressure, height and weight, BMI and Pain Assessment on every visit. 2. Acts as a liaison between the respective school, health center, and community: Consistently identifies patients at risk and takes appropriate action and informs nurse and/or clinician 3. Documentation: * Documents medical charts and writes notes, as necessary, in an accurate and thorough manner. * Generates after visit notes * Accurately documents vital signs, allergies, and other standard information. * >80% score on audits * >80% discrepancy rate 4. Registration: * Enters and edits appropriate demographic data on patients accurate * Updates insurance information as appropriate * Ensures all registration forms are updated annually and signatures are obtained 5. Customer Service: Consistently displays professionalism in dealings with customers, staff and clinicians as observed by Manager. Required: Current CPR certification from the American Heart Association or American Red Cross. Current Medical Assistant Current CNA certification Certified Medication Technician for School Health after training at BMS within first 6 months of employment. RMA administered by American Medical Technologists ( AMT) CMA administered by American Association of Medication Assistants (AAMA) CCMA administered by National Healthcare Association (NHA) NCMA administered by National Center for Competency Testing (NCCT)

Under the direction of the Senior Director of Quality, this position is accountable and responsible for designing and implementing systems to ensure a state of continual regulatory, licensure and accreditation compliance as well as oversight of patient safety programs and risk management. This individual will provide specific support and coordination for the agency during regulatory visits and surveys. This position supports the accreditation preparation process for the organization, including managing all mock surveys and internal audits, as well as maintaining the organization's communication regarding changes and updates for regulatory compliance. What You'll Do Trains and coaches' staff, sets clear expectations, monitors outcomes, creates a culture of open communication and helps team members solve complex problems through individual supervision and team meetings. Fosters a collaborative, supportive and collegial environment across departments. Reviews, interprets and assists various departments, leadership and staff in the implementation of applicable federal, state and local regulations as well as Joint Commission and HRSA standards and requirements. Leads all on site regulatory, licensure and accreditation surveys including but not limited to: Joint Commission, HRSA, OSHA, and MDH. Lead collaboration efforts with management, clinical staff and administration with information regarding current accreditation status and survey process. Provides input on service or process design to assure regulatory compliance. Oversees license and certification requirements for the health center including Behavioral Health licenses, CLIA, ORP and additional certification requirements as required by the health center Maintain a continual state of readiness through proactively assessing the health care environment and collaborate with health center staff to maintain a safe environment to support high-quality patient care. Develop, identify and conduct training for staff and leadership regarding compliance-related needs including the regulatory process, key regulatory needs (e.g. HIPAA), and annual training requirements for health center staff. Responsible for managing the process to ensure that policies and procedures are accurate and reflective of regulatory compliance and funder requirements. Develop and monitor review cycles, assisting management when changes are needed. Organizes and conducts internal audit process to measure regulatory compliance and ensure patient safety standards are being met (e.g. mock surveys, tracer activities and site visits). Collaborate with the facilities department to ensure drills, tabletops, and other preparedness activities are being completed. Manages the incident resolution process and system, including the completion of root cause analyses, implementation of corrective actions and communication to key stakeholders. Co-chairs and supports the Conduct Action Plan (CAP) committee in conjunction with the Director of Community Relations and Engagement to ensure client, staff and agency safety. Manage and develop Patient Safety, Infection Prevention and Control Program in coordination with the Medical, Operations and Behavioral Health leadership, Director of Dental, and Director of Facilities and Security. Serves as the Infection Control Lead ensuring compliance with applicable standards and regulations including respiratory protections, hand hygiene, and guiding the infection prevention and control activities of the Agency. Chairs the infection prevention and control workgroup and collaborates across sites to ensure Agency practices are reducing infection risks to staff and clients. In collaboration with the Senior Director of Quality, oversees the risk management planning and activities to reduce risks to the health center and collaborate with executive leadership to respond to and mitigate risks. Oversee risk assessments and annual risk management plan. Identifies and assesses quality and risk information to collaborate and prepare corrective action plans for health center compliance. Tracks and trends regulatory compliance issues and identifies resources to correct deviations from regulation. Serves as the risk manager for the organization. Serves as staff to the Compliance and Risk Management Committee of the Board of Directors, as well as relevant staff committees. Formal Education and Training Bachelor's degree in health care or health related field required Master's degree in health administration, public health or related field or clinical licensure preferred Proficiency with MS Office, including Outlook, Word, PowerPoint, and Excel Demonstrated knowledge of the requirements of health care governmental and accreditation agencies, such as The Joint Commission Experience Experience with ambulatory and behavioral health Joint Commission standards Experience working with or leading infection control efforts Experience managing staff and working in multi-disciplinary teams to meet compliance needs end At least 5 years' experience working in compliance related to a community health center (hospital or FQHC) and a solid understanding of applicable federal, state and Joint Commission, HRSA, and NCQA standards and regulations which govern its operations Experience developing compliance related protocols and policies and monitoring adherence. Developing and conducting trainings related to compliance for staff and agency stakeholders Experience with Joint Commission, HRSA, MDH and NCQA standards of compliance Assessing agency risks related to compliance standards and development of action plans, which mitigate risks and maintain quality Skills Ability to work independently to implement compliance structure consistent with various regulatory requirements Ability to work closely with and to collaborate with multiple internal departments at both the senior and the staff level to develop and maintain strategies and processes required to accomplish regulatory compliance related goals Ability to work effectively with and to communicate on behalf of the organization with outside regulatory professionals Strong written and verbal communication skills when responding to complaints and inquiries. Ability to respond effectively to sensitive topics while conducting investigations, audits, and due diligence reviews Ability to manage multiple tasks and projects in a productive manner Ability to write policy and procedures, detailed reports, investigation summaries and action plans. Ability to make effective presentations to management, employees and external customers with a high degree of professionalism and confidence Key Agency Responsibilities In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment: Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of HCH Performs other duties on an as-needed basis Protects our client's personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations Why Join Us? Be part of a mission-driven team committed to racial equity, social justice, and community wellness. Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. Receive training and support to grow in your advocacy and peer work. Help shape the future of housing and recovery services in Baltimore. Read more about our clients and the people we serve here: ********************************* Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

We're seeking a licensed clinical social worker to step into a leadership role as a Clinical Supervisor. This role combines intensive clinical work and case management with team supervision, guiding a small interdisciplinary group of clinicians, case managers, and peer support staff. You will directly support clients - many of whom face complex challenges, including mental health and substance use disorders - while mentoring team members and advancing best practices in trauma-informed care, harm reduction, and housing-first models. Key Responsibilities Provide therapy, assessments, and intensive case management to adolescent through geriatric clients Supervise a multidisciplinary team, offering clinical oversight and individual support Coordinate integrated care across teams and departments Lead team meetings, case conferences, and client care planning Support onboarding of new clients and intake assessments Maintain timely and accurate electronic health records Promote a safe, recovery-oriented environment that balances harm reduction with staff safety Engage in program development and performance improvement efforts Qualifications Required: Master's Degree in Social Work Maryland LCSW-C licensure Registered Supervisor (Maryland Board of Social Work Examiners) Valid Maryland driver's license and personal vehicle Preferred: Minimum 3 years' experience providing therapy and case management for clients with co-occurring disorders At least 1 year of supervisory experience Skills: Strong clinical judgment and documentation skills Skilled in harm reduction, motivational interviewing, and trauma-informed practices Ability to work independently and collaboratively Flexible, resilient, and organized with a proactive, compassionate mindset Why Join Us? Be part of a mission-driven team committed to racial equity, social justice, and community wellness. Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. Receive training and support to grow in your advocacy and peer work. Help shape the future of housing and recovery services in Baltimore. Read more about the people we serve here: ********************************* Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services to underserved communities in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits that include medical, dental, vision, 403b plan, paid time off, eight (8) paid holidays, tuition assistance, and more! Proof of vaccination is a condition of employment, subject to verified medical or religious exemptions that do not pose an undue hardship on the Company. BMS is an Equal Opportunity Employer! Do you love Baltimore? Do you want to do meaningful work for a company that serves your community? Do you want to be off evenings and holidays but still earn a fair and competitive wage? Look no further because BMS is your dream come true! Pharmacy Technicians work under the direct supervision of the Pharmacy Manager and perform the following tasks: Unit-Dose Dispensation, Controlled Substance Distribution, and Drug Accountability. This includes entering prescriptions, processing, and maintaining orders in the computer system. Technicians must demonstrate the knowledge and skills necessary to interpret the appropriate information needed to identify each patient's requirements relative to age-specific needs and follow guidelines as described in the department's policies and procedures. Along with great customer service skills. Essential Duties: * Must have a working knowledge of pharmaceutical products, product differentiation, and their respective packaging. * Independent judgment in work prioritization, as well as multitasking, is required. * Prepares and scans prescriptions daily for delivery as needed. * Complete prescriptions and over-the-counter medications. * Assists with clerical assignments and duties including but not limited to, filling, copying, and assembling reports, bulletins, and memos. Minimum Education * High School Diploma or equivalent. * Must be licensed as a Pharmacy Technician by the State of Maryland. Minimum Experience: * 2+ years of experience in a retail environment required * Intermediate computer skills