External Company Name: Trustmark National Bank + Meet and greet public in a professional manner that reinforces Trustmark's service standards$28k-32k yearly est.15d ago
**If hired as a remote employee, the following expectations would apply** , as they do all employees who regularly perform work outside of a U.S. Bank location: The GTM ProdOps Intake and Oversight department is looking for an experienced Scrum Master and/or Product Owner who will partners closely with customers (internal and external), the business line(s) and Agile teams to drive the evolution of the assigned product(s). At U.S. Bank, we're on a journey to do our best. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.$87.5k-102.9k yearly2d ago
Sr. Information Security Specialist - REMOTE
U.S. Bank is seeking a Senior Information Security Specialist to join the Identity and Access Management (IAM) Security Access Operations team. At U.S. Bank, we're on a journey to do our best. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.$99.4k-116.9k yearly2d ago
Supervisor, Operations | Cost Basis| Southfield, MI | St. Petersburg, FL
**Hybrid Work Environment:** 40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.
**Job Summary:**
Provides direction, leadership and support for assigned department in Operations. Implements business plans and ensures policies and procedures are followed. May be accountable for various projects to improve efficiency and drive productivity and quality within their area. Individuals at this level should have a broad understanding of the different areas of Operations. Contact with internal and external customers will be required to identify, research, analyze and resolve issues. Monitors productivity and service levels using the various reports available. Strong people leader to provide coaching, development and performance management.
**Essential Duties and Responsibilities:**
* Partners with cross site peers and managers to establishes performance goals for department; collaborates with and directs associates to meet or exceed these goals.
* Acts as an information source for associates and ensures training and development occurs.
* Plans, assigns, monitors, reviews, evaluates and leads the work of associates.
* Oversees team morale and plans for appropriate team building activities and rewards and recognition.
* Handles performance management including career development and progressive discipline of direct reports.
* Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover.
* Works in cooperation with peers on establishing objectives and developing processes and procedures to ensure efficient and timely work flow with special regards to service delivery, compliance and risk factors for the firm.
* Establishes internal or external partnership opportunities, through analysis of business needs and relationships that may enhance success.
* Ensures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc).
* Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps individuals adapt.
* Takes decisive action when necessary and conveys a sense of urgency to deliver results.
* Interprets and applies organizational policies and procedures.
* Effectively collaborates with other supervisors in the same or different functional groups to accomplish assigned goals and process/policy changes; oftentimes this collaboration occurs across multiple sites.
* Adheres to annual budgets in line with organizational goals and objectives and makes adjustments when necessary.
* Effectively implements system changes and identifies and manages impacts to team and advisors.
**Qualifications**
**Knowledge, Skills, and Abilities:**
**Knowledge of:**
* Investment concepts, practices and procedures used in the securities industry.
* Financial markets and products.
**Skill in:**
* Interpreting and applying policies and procedures.
* Establishing operational objectives.
* Implementing processes and procedures for efficient and timely work flow.
* Promoting effective coordination between work groups.
* Preparing operational budgets.
**Ability to:**
* Learn the concepts, principles and practices of assigned functional area.
* Plan, assign, monitor, review, evaluate and supervise the work of others.
* Coach and mentor others.
* Identify training needs and develop subordinates.
* Balance conflicting resource and priority demands.
* Partner with other functional areas to accomplish objectives.
* Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
* Incorporate needs, wants and goals from different business unit perspectives into operational processes.
* Communicate effectively, both orally and in writing.
* Work independently as well as collaboratively within a team environment.
* Lead others in providing a high level of customer service.
* Establish and maintain effective working relationships at all levels of the organization.
**Educational/Previous Experience Preferred:**
* Bachelor's degree in a related field or an equivalent combination of education and work experience.
* Three (3) or more years' experience in financial services / operations including one (1) year as team lead or leadership experience in a financial or service organization.
**Licenses/Certifications:**
* SIE required provided that an exemption or grandfathering cannot be applied.
* Series 99, or ability to obtain within 120 days (as required by FINRA), required
(Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination).
* Licensing may be required (Series 7, 24) depending on assigned functional area.
**Job:** Operations
**Primary Location:** US-MI-Southfield-Southfield
**Other Locations:** US-FL-St. Petersburg-Saint Petersburg
**Organization** Operations & Administration
**Schedule** Full-time
**Job Shift** Day Job
**Travel** Yes, 10 % of the Time
**Req ID:** 2300351$71k-89k yearly est.2d ago
(REMOTE Bilingual Customer Care Specialist
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Relationship Banker I
* Meet and greet public in a professional manner that reinforces Trustmark's service standards$28k-32k yearly est.17d ago
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U.S. Bank is seeking a Senior Information Security Specialist to join the Identity and Access Management (IAM) Security Access Operations team. At U.S. Bank, we're on a journey to do our best. + ISACA Certified Information Security Manager (CISM, CRISC, CISA) A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.$99.4k-116.9k yearly2d ago
(REMOTE Bilingual Customer Care Specialist
The Customer Care Specialist embraces, promotes, and is accountable for delivering Fulton's superior customer experience program by resolving issues, addressing concerns, and making relevant, consultative recommendations to customers aimed at improving their financial health. Overview The Customer Care Specialist provides exemplary service while facilitating customer transaction or requests and resolving varied customer banking inquiries for customers calling into the Fulton Bank call center. Keep up to date with changing Fulton Bank policies and procedures, systems, product knowledge, and federal banking regulations.$27k-30k yearly est.1d ago
**If hired as a remote employee, the following expectations would apply** , as they do all employees who regularly perform work outside of a U.S. Bank location: The GTM ProdOps Intake and Oversight department is looking for an experienced Scrum Master and/or Product Owner who will partners closely with customers (internal and external), the business line(s) and Agile teams to drive the evolution of the assigned product(s). At U.S. Bank, we're on a journey to do our best. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.$87.5k-102.9k yearly2d ago
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**E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The Client Account Manager will assist the Virtual Payments Team with answering questions about merchant services, assist in signing up U.S. Bank clients with merchant service products and helping clients through the Do-It-Yourself sign up process. This position is a combination of sales and customer care to assure U.S. Bank clients are taken care of with all their merchant processing needs.$57k-67k yearly2d ago
Sr. Information Security Specialist - REMOTE
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**If hired as a remote employee, the following expectations would apply** , as they do all employees who regularly perform work outside of a U.S. Bank location: The GTM ProdOps Intake and Oversight department is looking for an experienced Scrum Master and/or Product Owner who will partners closely with customers (internal and external), the business line(s) and Agile teams to drive the evolution of the assigned product(s). At U.S. Bank, we're on a journey to do our best. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.$87.5k-102.9k yearly2d ago
Sr. Information Security Specialist - REMOTE
U.S. Bank is seeking a Senior Information Security Specialist to join the Identity and Access Management (IAM) Security Access Operations team. At U.S. Bank, we're on a journey to do our best. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.$99.4k-116.9k yearly2d ago
Client Account Manager - REMOTE
**E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The Client Account Manager will assist the Virtual Payments Team with answering questions about merchant services, assist in signing up U.S. Bank clients with merchant service products and helping clients through the Do-It-Yourself sign up process. This position is a combination of sales and customer care to assure U.S. Bank clients are taken care of with all their merchant processing needs.$57k-67k yearly2d ago
**If hired as a remote employee, the following expectations would apply** , as they do all employees who regularly perform work outside of a U.S. Bank location: The GTM ProdOps Intake and Oversight department is looking for an experienced Scrum Master and/or Product Owner who will partners closely with customers (internal and external), the business line(s) and Agile teams to drive the evolution of the assigned product(s). At U.S. Bank, we're on a journey to do our best. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.$87.5k-102.9k yearly2d ago
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U.S. Bank is seeking a Senior Information Security Specialist to join the Identity and Access Management (IAM) Security Access Operations team. At U.S. Bank, we're on a journey to do our best. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.$99.4k-116.9k yearly2d ago
Client Account Manager - REMOTE
**E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The Client Account Manager will assist the Virtual Payments Team with answering questions about merchant services, assist in signing up U.S. Bank clients with merchant service products and helping clients through the Do-It-Yourself sign up process. This position is a combination of sales and customer care to assure U.S. Bank clients are taken care of with all their merchant processing needs.$57k-67k yearly2d ago
