Technical Support Analyst (3rd Shift)
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.
This role is Thursday-Sunday 9PM-8AM.
What You'll Do:
Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.
Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.
Analyze call flows, packet captures, and system logs for faults.
Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.
Test and duplicate customer issues to validate the issue and resolution.
Escalate issues to the relevant teams when required.
Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics.
Interact with various teams to provide feedback and recommend improvements to current products or procedures.
Keep up-to-date with technical knowledge and learn new technologies and products.
What You Need:
Bachelor's degree in Computer Science, Information Technology, or related technical field
Experience: 1-2 years of experience in technical support or related field
Skills: Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.
Excellent communication and interpersonal skills.
Capable of multitasking in a fast-paced environment.
Strong problem-solving skills.
Able to work individually and in teams with a focus on detail.
Bonus Points:
Network+, CCNA or similar
PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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Auto-ApplyManager, Global Service Delivery Team
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Global Service Delivery team is dedicated to providing a world-class end-to-end customer experience across Bandwidth's products and services. As the Manager of the Global Service Delivery team, you will transform the team from a reactive support function into a proactive, consultative partner that anticipates customer needs and drives adoption and value realization. You will work cross-functionally with Sales, Product, and Operations to influence account strategy, advocate for customer interests, and support Bandwidth's broader evolution from a telecommunications company to a leading software platform provider.
As a key leader, the Manager also plays a critical role in developing talent, scaling processes, and advocating for customer needs at a departmental level.
What You'll Do:
Lead, coach, and mentor a team of Service Delivery Managers to deliver world-class service, customer satisfaction, and measurable business outcomes. Foster a culture of accountability, professional development, and proactive engagement.
Evolve the Service Delivery approach from reactive problem-solving to proactive, consultative customer partnership-empowering the team to anticipate customer challenges and identify opportunities to accelerate success.
Conduct regular coaching sessions and performance reviews, fostering a culture of professional development, accountability, and operational excellence.
Partner cross-functionally with Sales, Product, and Operations to align on customer account strategies, promote seamless coordination, and drive adoption of Bandwidth's platform and services.
Monitor team performance through KPIs and metrics, identifying trends and developing action plans to improve efficiency, customer satisfaction, and retention.
Act as an escalation point for complex or high-visibility customer issues, ensuring timely resolution and appropriate internal visibility.
Standardize and optimize processes across the Service Delivery team through playbooks, best practices, and operational frameworks to promote efficiency and scalability.
Use customer feedback and team insight to identify product improvements, process refinements, and strategic opportunities for innovation across Customer Success.
Contribute to the team's transformation initiatives, championing Bandwidth's shift from a traditional telecom service model to a proactive, software-driven customer engagement experience.
What You Need:
4-year college degree required.
5+ years of experience in customer-facing account management, service delivery, or program management roles. 2+ years of experience managing or leading a customer-facing team. Proven ability to influence C-Level stakeholders and manage strategic accounts with significant revenue impact.
Strong understanding of program management, VoIP, routing, Local Number Portability (LNP), and enterprise account management. Knowledge of operational frameworks, performance metrics, and customer success methodologies.
Demonstrated leadership skills, including coaching, mentoring, and team development.
Strong project management and problem-solving skills.
Excellent communication and executive presentation abilities.
Experience in managing complex and challenging relationships, technical project management, API and basic software development, Project Tracking Software (Jira), CRM (Salesforce), Microsoft Excel, PowerPoint, Customer Ticketing Platforms (Zendesk, Intercom).
Bonus Points:
The candidate would demonstrate a strong history of customer management and support within numerous global locations.
5+ years of strongly demonstrated customer support, ideally with wholesale/enterprise accounts, and specifically in Telecommunications.
Familiarity with scaling service delivery in a global organization
Knowledge of VoIP, SaaS and UCaaS preferred.
Familiarity with scaling service delivery in a global organization.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Auto-ApplySenior Event Manager
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Senior Events Manager works with the Sr. Director, Global Events, Field Marketing, & ABM and event team to drive prospect and customer engagement through events, trade shows, virtual events and hospitality events. This role will help set event strategy, both in the U.S. and Internationally, and will be responsible for the planning and execution of Bandwidth's presence at events of all shapes and sizes, as well as reporting on event attendance, success, and ROI. This individual will be responsible for managing the events budget and will be expected to have a significant contribution to the overall revenue pipeline for current and future years.
What You'll Do:
Independently leads the effort to organize and produce trade shows of all sizes, hospitality events and virtual events for Bandwidth, including budgeting, planning, lead generation strategy, logistics, project management, pre- and post-show sales outreach support, onsite execution, and vendor management.
Manage individual event budgets
Propose and help drive event strategy for global events, by analyzing market demand and trends and recommending new creative and targeted events to add and/or remove from the Bandwidth event plan, so as to find new sources of high value prospects who are in active buying cycles and eliminate ineffective events.
Manage the event, providing clear and strategic guidance, feedback, and career growth opportunities. Serve as lead and mentor for event team staff and provide direction for their involvement helping with large events, as well as direction for smaller events the other team members may plan on their own.
Achieve set revenue targets for each event
Ensure the appropriate tracking for all events is in place and executed to measure and report on revenue impact. Work closely with the sales team to ensure proper protocol is followed and event reporting is completed post-event. Then, provide regular reporting to Sales & Marketing leadership team on the impact of events, along with efficiency metrics (cost per, ROI, etc.)
Work closely with sales and marketing to set guidelines and strategy for pre- and post-event outreach to drive higher event ROI.
Work closely with company leadership to ensure events are aligned with corporate goals and Bandwidht's products and brand are accurately represented.
Lead team of internal employees across departments that will be involved with events
Drive all negotiations with event management companies, hotels and other vendors. Process all contracts with legal and facilitate payment with AP
What You Need:
Four year degree in marketing, communications, business or related field
7-10 years in an event marketing role, preferably in B2B or the tech industry. Must have experience managing large events, preferably running shows with a $500K+ budget.
Experience with Salesforce, Excel, Powerpoint, or similar systems and tools is a plus
Strong written and oral communication skills
Strong project management skills
Strong attention to detail
Willingness to travel, alone or with a team
Ability to think analytically and interpret results to improve outcomes
Metrics driven mindset with top of Sales funnel milestone awareness
Professional, authentic and naturally conversational approach and persona
Go-getter mentality. Team player with strong competitive spirit
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Auto-ApplySales Development Representative
Bandwidth job in Raleigh, NC
Job Description
Who We Are:
Bandwidth (NASDAQ: BAND), a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
Bandwidth is seeking a Sales Development Representative to join our Sales Team. This BANDmate will be the first point of contact with potential customers. We are looking for an enthusiastic ambassador of our complex product who is ready to grab the mic, find their own voice, and cold call prospects. This position is on the front lines, helping to identify, and build relationships with the next exciting company we'll target as customers.
This role works 100% in office out of our Raleigh, NC HQ.
What You'll Do:
Generate new, high-quality sales leads to set up demos for our Account Executives to close.
Meet all key performance metrics (daily, weekly, monthly)
100 touches a day (50-60 phone calls)
6 qualified demos per month
Understand Bandwidth's products and how other companies can benefit from them.
Launch a successful career in software sales through world class training from sales leaders who deeply care about your success.
Advance a sales career through SDR Leveling program & beyond.
Be a part of an inclusive, and collaborative work environment that focuses on leveraging your unique skills and personality.
What You Need:
Bachelor's degree
You are willing to learn in a fast-paced sales environment
You show aptitude and drive to learn complex technologies (SaaS product , APIs, telecom) and apply them to business situations.
A proven track record of high achievement.
Awesome interpersonal skills: written and verbal
Self motivation with a constant sense of urgency
Attention to details; organized and focused.
Bonus Points:
Proficiency with SalesForce or other CRM software
Prior experience as a sales development rep with a track record of achieving sales quotas
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
"Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Strategy & Planning Intern - Summer 2026
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
As a Revenue Operations Intern during Summer 2026, you'll play an important role in supporting the Strategy and Operations team to help drive the commercial organization's planning, forecasting, and performance initiatives. You will work closely with senior team members and gain hands-on experience with data analysis, business modeling, reporting, and cross-functional collaboration. This internship offers the opportunity to learn how strategic decisions are made and executed within a revenue-driven organization.
What You'll Do:
Assist in the annual sales planning process, supporting tasks like data gathering, quota mapping, and headcount analysis under the guidance of senior analysts.
Help prepare monthly and quarterly business reviews by collecting performance data, ensuring reports are accurate, and consolidating slides and summaries for leadership presentations.
Support the annual operating planning process by maintaining documentation, tracking progress, and validating key data points across teams.
Contribute to efficiency and process improvement initiatives within Sales, Marketing, and Customer Success, identifying opportunities for automation or simplification.
Participate in building reports and dashboards (e.g., in Excel, Google Sheets, or BI tools like Sigma or Salesforce) to enhance visibility into key performance metrics.
Collaborate with cross-functional partners (Finance, Sales, Strategy) to ensure information alignment and timely communication.
Learn best practices in revenue operations, including data integrity, forecasting, and planning cycles.
What You Need:
Currently pursuing a Bachelor's or Master's degree in Business, Finance, Economics, Analytics, or a related field.
Strong analytical and problem-solving skills.
Proficiency in Excel or Google Sheets; exposure to BI tools (Sigma, Tableau, Power BI) is a plus.
Excellent communication and collaboration skills.
Interest in data-driven business strategy and revenue optimization.
Ability to manage multiple priorities, stay organized, and thrive in a team-oriented environment.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
Are you ready for an awesome internship experience? At Bandwidth we're all about making your time with us fun and fulfilling! Take a break with our 90-minute workout lunch to energize your day, or roll up your sleeves for some cool volunteer activities that give back to our community. You'll also get to meet and connect with our leaders who can share their wisdom and advice. And let's not forget the fun social activities to bond with your fellow interns!
Join us for a summer full of learning, laughter, and new experiences-let's make some great memories together!
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Auto-ApplyToddler Guide
Bandwidth job in Raleigh, NC
Job Description
Who We Are:
Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
Ohana Child development center provides the highest quality Montessori/RIE based programming for children 4 months to 5 years of age. Ohana Child Development Center serves the families of Bandwidth employees, and is located at the Bandwidth Raleigh NC Headquarters. Ohana is looking for qualified, passionate guides and caregivers who are dedicated to providing respectful, encouraging and cognitively stimulating programming for the children in their care. We are recruiting teachers who are open to learning and continuing education, and who want to work in a collaborative environment (sharing their knowledge and learning from others). Ohana guides will partner with Bandwidth families to provide encouragement and support that best serves the children, and give continuous feedback to families regarding their children's development and individual needs.
What You'll Do:
Coordinates with a lead guide to plan and prepare the environment using Montessori/RIE principles.
Managing physical care of children (including diapering and toileting) using Montessori and RIE techniques.
Ensure the daily care of every child by following all school/ classroom procedures and standards as well as all licensing guidelines.
Ensure visual supervision and child safety at all times.
Observing and documenting observations regularly for each child.
Preparing and maintaining the environment based on observations of the needs of the children.
Maintaining a safe, clean and organized classroom environment
Providing appropriate communication and feedback to parents.
Models appropriate pro social behavior and redirects children when appropriate using positive discipline strategies.
Form relationships with families, children, and co-teachers that are respectful of individual differences and culture, family styles and cultural/socioeconomic diversity.
Meets regularly with co teachers to discuss observations, environmental design, curriculum planning, and challenges to ensure all guides are coordinating and collaborating.
Provides developmental reports to parents and conducts parent conferences three times per year
Communicates important information to co teachers regarding aspects of the children and classroom.
Maintain a professional self-image and project the values of Ohana and Bandwidth at all times.
Keep up with required training hours & certifications according to licensing
Be open to applying new teaching, learning strategies as directed by the Director and the Ohana Board
Attend faculty meetings regularly
What You Need:
Bachelor's degree preferred
3 years working in an early childhood program, preferably with toddlers
Child development knowledge
Experience with Montessori caregiving techniques
Skilled in observation techniques and documentation
Communication skills (oral and written)
WORKING CONDITIONS
Works in a normal Child Development Center environment
Must be able to lift, move, or hold children with weight up to 60 pounds.
Must be able to observe children from various distances.
Must be able to lift children from various heights.
Must be able to stoop, kneel, crouch or crawl, reach with hands and arms and use hands to finger, handle or feel.
Must have the ability to navigate uneven outdoor terrain for limited periods of time in various mild to moderate weather conditions.
Bonus Points:
B.A. or B.S. early childhood education or child development
MACTE accredited Montessori certification
5+ years working in Montessori infant/toddler environment
Positive Discipline
Fluency in languages other than english.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
"Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
24/7 gym and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Legal and Privacy Intern - Summer 2026
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
As a Legal and Privacy Intern with Bandwidth's Legal Team in Raleigh, you'll be part of a dynamic global team helping the business solve complex issues and managing the company's legal and regulatory obligations. You will have the opportunity to participate in projects across multiple subject areas, including legal operations, commercial contracting, privacy and AI, and other areas of in-house legal practice.
What You'll Do:
Support our global legal team in legal research, benchmarking, and drafting internal and external documents
Provide support for Bandwidth's global contracting function, including assisting with the development of practical resources, guides, and training for our commercial legal team, as well as our global sales and procurement teams
Support complex commercial negotiations with global enterprise customers across a variety of industries, including contract review and attending client meetings
Support product counsel with various product go-to-market activities, including stakeholder input on customer-facing product terms and other commercial contracting requirements for both new and existing product initiatives
Conduct research and analysis in support of scalable contracting solutions-including AI technologies-and provide relevant and timely recommendations to team members
Participate in privacy program management, including planning, execution, and monitoring of company-wide programs and initiatives
Research, investigate, analyze, and help complete privacy records including records of processing, PIAs/DPIAs, and privacy by design review
Research, investigate, and analyze new AI laws and technologies and make recommendations to team members based on what you've learned
Draft memos, emails, slides, and talking points
Participate in cross-functional meetings with members of other departments
Assist with vendor and customer screening and/or risk assessment
Assist with the development of regulatory and compliance resources, guides, and training for our global employee base
What You Need:
Pursuing a J.D. degree at an accredited U.S. law school, entering your second or third year of law school
Strong interest in learning about in-house legal practice
Knowledge of or desire to learn about legal operations, commercial contracting, privacy, marketing, and regulatory compliance
Adaptable and eager to learn new things
Superior written and oral communications skills; comfortable reaching out and initiating communication with team members and colleagues outside the legal team
Strong attention to detail and research skills
Proactive, self-motivated, and outcome-oriented
Able to work well independently and prioritize competing demands
Authentic, sound judgment, and a sense of humor
Enthusiasm for technology and communications
Familiarity with GSuite
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
Are you ready for an awesome internship experience? At Bandwidth we're all about making your time with us fun and fulfilling! Take a break with our 90-minute workout lunch to energize your day, or roll up your sleeves for some cool volunteer activities that give back to our community. You'll also get to meet and connect with our leaders who can share their wisdom and advice. And let's not forget the fun social activities to bond with your fellow interns!
Join us for a summer full of learning, laughter, and new experiences-let's make some great memories together!
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Auto-ApplyAI Engineer, Research & Development
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
Bandwidth's Research & Development (R&D) team is at the forefront of exploring and harnessing transformative technologies to define the next generation of communication experiences. We operate as a small, agile, and T-shaped group, diving deep into emerging areas like Artificial Intelligence and Machine Learning. We're seeking a highly motivated AI/ML Engineer to join this dynamic team in our Raleigh, NC headquarters.
You thrive in a collaborative, fast-paced environment where you can rapidly iterate on ideas and prototypes. You have a startup mentality, comfortable with ambiguity and driven by a relentless curiosity to explore, build, and learn. If you're passionate about applying cutting-edge AI/ML, especially Large Language Models (LLMs), to solve real-world problems and shape future products, this is the role for you. This position requires working full-time from our Raleigh office.
What You'll Do:
Dive deep into the latest AI/ML research, particularly in the LLM space, identifying opportunities relevant to Bandwidth's domain.
Design, build, and test proof-of-concepts and prototypes for novel AI-powered features and services.
Implement and integrate AI/ML models, including those based on LLMs, into potential future Bandwidth offerings.
Collaborate intensely within a small, cross-functional R&D team, sharing knowledge and contributing to a T-shaped skill set.
Experiment with various AI techniques, including advanced prompting strategies, Retrieval-Augmented Generation (RAG), and potentially agentic systems.
Stay constantly updated on the rapidly evolving AI landscape, evaluating new tools, models, and methodologies.
Leverage LLM-powered IDEs and development tools (like GitHub Copilot, Cursor, etc.) to accelerate the innovation cycle.
Clearly articulate and present research findings, experiment results, and prototype demonstrations to technical and non-technical stakeholders.
What You Need:
Bachelor's degree in Computer Science, AI, ML, or a related technical field, or equivalent practical experience.
Demonstrable expertise and hands-on experience in Artificial Intelligence and Machine Learning, with deep knowledge in at least one specific AI domain (e.g., NLP, LLMs, Speech Recognition).
Proven experience (typically 3+ years) designing, building, and evaluating AI/ML models and systems.
Strong programming skills, particularly in Python and familiarity with common ML libraries/frameworks (e.g., PyTorch, TensorFlow, scikit-learn, Hugging Face).
Solid understanding and practical experience with Large Language Models (LLMs) and associated concepts, including Retrieval-Augmented Generation (RAG) and various prompting techniques (e.g., Zero-shot, Few-shot, Chain of Thought).
Experience implementing services or applications built on top of foundational LLMs (via APIs or open-source models).
Proven ability to thrive in a small, highly collaborative team environment with an urgent, results-oriented culture. Significant experience in startups or similar fast-moving, resource-constrained organizations is highly desirable.
A relentless curiosity and passion for exploring new technologies and techniques in the AI/ML space.
Experience using LLM-powered IDEs or coding assistants.
Excellent problem-solving skills and the ability to navigate ambiguity.
Must be able to work full-time from the Bandwidth headquarters in Raleigh, NC.
Bonus Points:
Master's degree or PhD in Computer Science, AI, ML, or a related field.
Experience with LLM training, fine-tuning (e.g., LoRa), and/or developing custom evaluation benchmarks.
Familiarity with advanced AI architectures and concepts such as agentic systems (e.g., ReAct), multi-modal models, Mixture of Experts (MoE), or LLM tooling/external capabilities.
Experience with MLOps practices and cloud-based ML platforms (e.g., AWS SageMaker, Azure ML, Google AI Platform).
Familiarity with AI Developer and Agentic Frameworks (e.g., OpenAI, LangChain, CrewAI, Autogen)
Experience contributing to AI/ML research, publications, or open-source projects.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Auto-ApplyDirector, Channel & Alliances
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Director, Channel & Alliances is responsible for the revenue attainment (sales), coordination, and management of a portion of BAND's Channel Partner Relationships. The company, along with the Director will determine a set of specific strategic partnerships, to build, nurture, and grow market share, that contributes to the company revenue goals, profit, and overall solution positioning for its clients. Partnerships will require frequent checkpoints to insure product compatibility, vision, “fit”, and overall value contribution toward the company strategic vision. Emphasis will be on growing business market share and revenue generated from each partnership in support of achieving the company's annual goals (quota) within a given timeframe.
What You'll Do:
Execute tactical and strategic consultative sales initiatives and account plans for existing and new “Sell With” Channel Partnerships in order to achieve the revenue targets as directed by the Business.
Establish and maintain a high level of positive and effective relationships with key partnership contacts and their account and sales teams to enhance sales opportunities and industry “reach”.
Through development of the partnership, build a consistent pipeline of partner-referred opportunities during any given quarter and align with the Account Executive team to work those opportunities.
Identify and effectively demonstrate the BAND Products as they relates to the Partner's solutions in order to drive forward a “win together” approach.
Partner with Marketing on coordinating events that can directly or indirectly drive join revenue.
Maintain constant awareness of prospective new/innovative partnership opportunities in various UCaaS and CCaaS market segments, competitor activities, and problems within assigned portfolio base, recognize trends that develop, and make appropriate strategic and tactical sales/marketing recommendations.
Travel, and meet as necessary to maintain a presence with partners, enhance relationship opportunities, attend trade shows, user group events, etc. on a consistent timetable or schedule.
What You Need:
Bachelor's degree or equivalent
Candidates should have a minimum of 5+ years in Channel-driven Sales working with MSPs, SIs, VARs, etc.
Ability to own partnerships operating in a fast-paced, technology environment, responsible for a quota or MBO incentive system.
A proven track record of sales accomplishments and/or above quota achievement
Deep working knowledge of the Telecom Industry Go-to-Market via Channel Partners to unlock direct-to-Enterprise Sales
Strong tolerance for ambiguity; ability to focus and execute in a rapidly changing environment, take charge and make things happen.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Auto-ApplyMarketing Analytics Intern - Summer 2026
Bandwidth job in Raleigh, NC
Job Description
Who We Are:
Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We're looking for a detail-oriented and curious Marketing Analytics Intern to join our Marketing Operations team for Summer 2026. This role is a great opportunity to gain hands-on experience analyzing marketing performance data and learning how insights drive business decisions.
As a Marketing Analytics Intern, you'll work closely with our Marketing Operations to collect, organize, and visualize data that helps our marketing team understand what's working, and where we can improve. You'll gain exposure to marketing metrics, dashboards, and reporting tools used across our marketing organization.
What You'll Do:
Support reporting and analysis: Collect, clean, and analyze data related to campaigns, website activity, and lead generation.
Track key goals: Help monitor performance against marketing goals and KPIs.
Collaborate cross-functionally: Partner with Marketing Operations to ensure consistent data definitions and reporting.
Identify trends: Explore data to uncover patterns, insights, and opportunities for optimization.
Build dashboards: Assist in creating or updating visual dashboards that make marketing performance easy to understand.
Document processes: Help maintain data and reporting documentation for accuracy and consistency.
What You'll Learn:
How data and analytics support decision-making across a marketing organization.
How to translate raw data into meaningful insights that inform marketing strategy.
How to work with common marketing and analytics tools (such as Salesforce, Marketo, Google Analytics, and BI tools).
How to collaborate with multiple teams to align on metrics and performance reporting.
What You Need:
Working towards a bachelor's degree in Marketing, Business, Data Analytics, or a related field.
Naturally curious and eager to learn how data tells a story.
Detail-oriented with strong analytical and problem-solving skills.
Comfortable working with Excel or Google Sheets (bonus if you've used a data visualization or analytics tool).
A strong communicator who can summarize findings clearly and simply.
Excited to work in a fast-paced, collaborative team environment.
Why You'll Love This Internship:
You'll gain real-world exposure to how marketing performance is measured, analyzed, and communicated. You'll get hands-on experience with data tools and learn how analytics supports everything from campaign planning to revenue reporting. This internship will help you build practical skills in marketing analytics, data storytelling, and cross-functional collaboration, all while contributing to meaningful work that drives business impact.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
Are you ready for an awesome internship experience? At Bandwidth we're all about making your time with us fun and fulfilling! Take a break with our 90-minute workout lunch to energize your day, or roll up your sleeves for some cool volunteer activities that give back to our community. You'll also get to meet and connect with our leaders who can share their wisdom and advice. And let's not forget the fun social activities to bond with your fellow interns!
Join us for a summer full of learning, laughter, and new experiences-let's make some great memories together!
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Software Development Intern (Messaging) - Summer 2026
Bandwidth job in Raleigh, NC
Job Description
Who We Are:
Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We're looking for a Software Development Intern to join our team for Summer 2026 who is hungry for real-world experience on our Bandwidth Messaging Team. We're seeking somebody who loves building things, loves learning new things, and aspires to be a great engineer in the future. You'll be assigned a dedicated mentor from the Messaging Team who will work closely with you to guide your technical growth, review your work, and help you succeed during your internship. Ideally, we'll find somebody who comes back to work with us full time upon graduation.
If you love writing code that sends next-generation text messages using SMS, MMS and over the top applications like WhatsApp and Facebook then we'd like to talk to you.
What You'll Do:
Build and maintain customer facing APIs
Participate in code reviews
Contribute to architecting software to build new solutions for our customers
Collaborate with product manager & software engineering team to efficiently prioritize and deliver message provisioning software
What You Need:
Working towards a Bachelor's degree in Computer Science, Computer Engineering, or an equivalent course of study
You love to solve problems
You enjoy designing efficient and intuitive solutions
You thrive in a team environment
You have practical programming skills to write clean and testable code
You are comfortable working with Java and databases (Bonus if you can work with AWS as well)
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we
provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
Are you ready for an awesome internship experience? At Bandwidth we're all about making your time with us fun and fulfilling! Take a break with our 90-minute workout lunch to energize your day, or roll up your sleeves for some cool volunteer activities that give back to our community. You'll also get to meet and connect with our leaders who can share their wisdom and advice. And let's not forget the fun social activities to bond with your fellow interns!
Join us for a summer full of learning, laughter, and new experiences-let's make some great memories together!
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Platform Engineering Intern - Summer 2026
Bandwidth job in Raleigh, NC
Job Description
Who We Are:
Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We are looking for a Platform Engineering Intern to join our team for Summer 2026 who is empathetic and curious and has committed themselves to being a lifetime learner. Come learn and teach with us as we continue to deliver incredible value to our customers.
What You'll Do:
Advance our Kubernetes/OpenShift, Cloud automation, configuration management, and other tooling
Design scalable and resilient systems to keep pace with company growth
Improve efficiency and overall system performance
Enhance our GitOps systems and practices
Harden the platform against security threats and resource contention
Work with app teams to understand potential challenges & help them choose optimal architectures
Contribute back to the Open Source community
Help respond & prevent incidents impacting the core platforms
Participate in the Root Cause Analysis (RCA) process
Spearhead innovation by bringing new ideas to the team
What You Need:
Currently pursuing a bachelors or masters degree at an accredited university
Proficiency in a programming language (Go, Bash, Typescript, etc.)
You understand how to monitor production infrastructure with technologies such as Data dog, Elastic Stack or Prometheus)
You understand the linux operating system and how to troubleshoot
You have experience in hybrid cloud / on premise Kubernetes / OpenShift
You have experience with configuration management tools such as Ansible or Terraform
You have familiar with:
One or more cloud provider (AWS, Azure, GCP)
CI/CD registry and toolings (Github Actions, Jenkins, etc.)
Artifact repository technologies (Artifactory, DockerHub, ECR, ghcr.io)
Container technologies (Docker, CRI-O, Zones, LXC)
Bonus Points:
Experience operating Kubernetes on-premise at scale in capacities including SRE, systems design or architecture
Providing guidance and building platforms across multiple zones & regions in a distributed high available app
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
Are you ready for an awesome internship experience? At Bandwidth we're all about making your time with us fun and fulfilling! Take a break with our 90-minute workout lunch to energize your day, or roll up your sleeves for some cool volunteer activities that give back to our community. You'll also get to meet and connect with our leaders who can share their wisdom and advice. And let's not forget the fun social activities to bond with your fellow interns!
Join us for a summer full of learning, laughter, and new experiences-let's make some great memories together!
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Sr. Software Development Manager (Voice)
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What You'll Do:
Our leaders are passionate about empowering their teams to create exceptional software by championing best practices and strong principles. They cultivate dynamic environments where individuals can truly thrive, take creative risks, and grow.
Attract and retain top talent who are excited to make an impact.
Inspire and mentor engineers through meaningful 1:1s, constructive feedback, and expert guidance that fuels technical growth and career progression.
Drive the culture that makes Bandwidth a magnet for software engineers who want to do their best work every day working closely with other great Bandmates.
Own your impact end-to-end - from guiding innovative design and driving development excellence to ensuring smooth operations and proactive monitoring in production.
Collaborate globally with diverse teams across different states, countries, and time zones, broadening your horizons and enriching your experience.
Join us to be part of a vibrant community where your ideas matter, your skills grow, and your work shapes the future.
Are you excited about the position and its responsibilities, even if you're not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
What You Need:
As an example, people currently in this role typically have:
5+ years of people management experience within an Agile environment
A proven track record leading multiple teams (or a large, cross-functional team) that design, build, operate, and support the software they write
Experience driving technical and organizational strategy, including partnering with product and architecture leaders to shape roadmaps and strategy.
The ability to mentor and develop other managers and senior engineers, promoting a culture of ownership, learning, and continuous improvement
A demonstrated ability to balance short-term priorities with long-term technical and business goals
Exceptional communication and leadership skills, with the influence and empathy needed to align teams around shared objectives
Bonus Points:
Wow, it'd be really great if also:
You have experience scaling engineering organizations - growing teams, maturing processes, and evolving technology as the company expands
You've led teams delivering large-scale, high-traffic systems or mission-critical services
Experience with modern distributed system architectures, cloud technologies, and building reliable, observable platforms
You've contributed to or led initiatives around technical excellence, operational maturity, or incident response improvements
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Applicant Privacy Notice
Auto-ApplyDirector of Product (Programmable Voice & AI)
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We're looking for a Director of Product for Programmable Voice & AI who can define the strategy and roadmap for programmable voice spanning Voice APIs, WebRTC, Text-to-Speech, Speech-to-Text, Speech-to-Speech, Conversational AI, and Agentic automation. This position will define how developers and enterprises build modern voice experiences using Bandwidth's global network, CPaaS platform, and AI-powered workflow orchestration.
What You'll Do:
Define the Product, Commercial, and GTM strategy for Programmable Voice, Voice APIs, Conversational AI, and agentic automation built on Bandwidth's global communications network.
Define pricing, packaging, positioning, and competitive differentiation for voice and AI capabilities, supported by clear business cases.
Translate customer and developer insights into actionable product direction and validated opportunity statements.
Represent Bandwidth's voice and AI strategy externally while mentoring product managers and fostering a culture of ownership and rapid learning.
Define a clear, data-backed roadmap aligned to company goals and the Annual Operating Plan (AOP).
Identify and prioritize high-impact opportunities to embed voice, AI, and automation into customer journeys and developer workflows.
Lead continuous discovery with enterprises, partners, and developers to validate problems in telephony workflows, contact flows, and CX inefficiencies.
Drive execution of new Voice AI and Programmable Voice capabilities across APIs, SDKs, orchestration tools, and automation workflows.
Ensure AI-driven features meet strict standards for accuracy, reliability, latency, and safety/guardrails.
Partner cross-functionally with Engineering, AI/ML, Developer Experience, CX, Sales, and Marketing to deliver scalable products and successful launches.
What You Need:
Bachelor's Degree required
7+ years of product management experience, including 4+ years in AI, Voice, CPaaS, or Conversational AI leadership roles.
Proven ability to define and execute strategy for Programmable Voice APIs, AI agents, conversational AI/LLMs, and workflow automation.
Strong track record delivering SaaS or platform products that drive measurable adoption and business outcomes.
Deep understanding of real-time communications (PSTN/SIP), WebRTC, call routing, media services, and voice quality metrics.
Knowledge of TTS, STT, and LLM fundamentals including prompt design, accuracy/latency tradeoffs, and AI safety/guardrails.
Experience working hands-on with Engineering and AI/ML teams to build scalable, reliable product capabilities.
API-first product design expertise across developer tooling, SDKs, documentation, and intuitive workflow/builder experiences.
Strong communicator with strong analytical and financial modeling skills, comfortable presenting to executives, customers, and partners.
Bonus Points:
Technical degree or MBA preferred.
AI-related training or certification is a plus.
Experience building programmable voice applications with CPaaS providers like Twilio, Telnyx, Signalwire, etc.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
Auto-ApplyFraud Data Analyst Intern - Summer 2026
Bandwidth job in Raleigh, NC
Job Description
Who We Are:
Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
As the Summer 2026 Fraud Analyst Intern with Bandwidth Fraud Mitigation team, you will assist with stopping fraud and unwanted traffic across Bandwidth's Network. Being a part of this team, you will understand how we monitor our network for fraudulent and unwanted activity, how we look for new patterns, and how we stop fraudsters in their tracks.
What You'll Do:
Assist with data analysis to improve Bandwidth's ability to detect and stop fraudulent and unwanted traffic.
Create and improve automation to alert our Fraud Analysts of potentially fraudulent traffic.
Assist in drafting requirements for new tools, methods, and visualizations to improve Fraud Mitigation efficiency.
Understand how to detect patterns and find fraudulent anomalies.
What You Need:
Working towards a Bachelors or graduate degree in Computer Science, Statistics, Analytics, or other fraud fighting course of study
Interest in preventing, detecting, and stopping fraud and unwanted activities.
Experience with analytics methods to identify trends, statistical significance, and anomalies.
Comfort working large datasets.
Experience using a business intelligence application such as Sigma, Domo, Tableau, or PowerBI to show trends, and present insights that meaningfully help make decisions.
Bonus Points:
Python, or other programming/scripting, experience for manipulating large datasets.
SQL / Snowflake Experience
Experience in fraud identification/investigation.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
Are you ready for an awesome internship experience? At Bandwidth we're all about making your time with us fun and fulfilling! Take a break with our 90-minute workout lunch to energize your day, or roll up your sleeves for some cool volunteer activities that give back to our community. You'll also get to meet and connect with our leaders who can share their wisdom and advice. And let's not forget the fun social activities to bond with your fellow interns!
Join us for a summer full of learning, laughter, and new experiences-let's make some great memories together!
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
Applicant Privacy Notice
International Tax Intern - Summer 2026
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We are looking for an International Tax Intern to join our team for Summer 2026! This internship will support Bandwidth's international tax team by assisting with tax accounting and compliance for corporate income taxes, and other country-specific taxes. The International Tax Intern will collaborate with internal team members and external third-party preparers to help ensure that international tax filings and reports are accurate and completed on time. This position offers hands-on exposure to global tax compliance, transfer pricing, and international operations in a dynamic and fast-paced technology company.
What You'll Do:
Assist in the preparation and review of corporate income tax returns for the company's foreign operations in coordination with external service providers.
Support the collection and organization of financial data and documentation needed for international tax filings, audits, and reconciliations.
Help track and process payments of corporate income taxes for assigned foreign entities.
Research and summarize responses to basic queries from consultants or tax authorities under the guidance of International Tax Specialist.
Assist with maintaining internal tax files, supporting schedules, and reconciliations to ensure an accurate audit trail.
Support the international tax team in special projects such as transfer pricing analysis, process improvements, and monitoring tax law changes in assigned countries.
Participate in monthly and quarterly tax account reconciliations to ensure proper accounting and documentation.
What You Need:
Education:
Currently pursuing a bachelor's or master's degree in accounting, finance, or a related field.
Knowledge:
Basic understanding of accounting principles and an interest in learning about international tax and compliance.
Skills:
Detail-oriented with strong analytical and organizational skills.
Proficiency in Microsoft Excel, Word, and Outlook.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively within a fast-paced environment.
Bonus Points:
Coursework or prior work experience in tax, accounting, or finance.
Familiarity with NetSuite or similar ERP systems.
Curiosity about global business operations and an eagerness to learn international tax concepts.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
Are you ready for an awesome internship experience? At Bandwidth we're all about making your time with us fun and fulfilling! Take a break with our 90-minute workout lunch to energize your day, or roll up your sleeves for some cool volunteer activities that give back to our community. You'll also get to meet and connect with our leaders who can share their wisdom and advice. And let's not forget the fun social activities to bond with your fellow interns!
Join us for a summer full of learning, laughter, and new experiences-let's make some great memories together!
Applicant Privacy Notice
Auto-ApplyIT Audit Manager
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The IT Audit Manager will be a member of the Internal Audit team reporting to the Director-Internal Audit. The Manager will be responsible for leading IT Audit projects, including testing of IT controls to support the conclusion of SOX compliance, SOX readiness procedures and other projects as defined by the annual project plan. The Manager will assist with developing the IT Audit strategy in collaboration with the co-source team and the external auditor. The individual will be responsible for evaluating existing processes, advising on new processes and products, and making recommendations to improve the effectiveness and efficiency of IT control design and testing approach. This role will be exposed to a broad range of areas across the business and the individual should have the ability to work collaboratively with a variety of teams and levels to achieve desired results.
What You'll Do:
Audit Execution and Management:
Lead the IT audit portion of various projects, coordinating efforts with co-source auditors and external auditors on SOX compliance and other projects as defined in the annual audit plan.
Contribute to the development of the IT audit strategy and manage IT audit projects. This includes developing audit procedures, assigning tasks, overseeing request lists, and ensuring project deadlines are met.
Lead or assist in the execution of the SOX compliance program, which involves performing walkthroughs and testing procedures for IT General Controls (ITGCs) and automated controls.
Effectively document the results of procedures performed to support conclusions reached, and prepare reports for issuance to control owners and management.
Control Advisory and Improvement:
Provide internal advisory services to management to help improve controls and processes for current or new products, projects, and initiatives.
Make recommendations for the remediation of internal control deficiencies, follow up on remediation action plans, and test for effectiveness.
Monitor IT systems and processes through established procedures to ensure adherence to policies and practices.
Communicate with and educate process owners on best practices for designing efficient and robust controls.
Collaboration and Strategy:
Establish strong relationships with cross-functional partners across the organization.
Balance the needs of a strong internal control environment with the flexibility and efficiency required in a fast-growing business.
Assist in the preparation of materials for quarterly and ad hoc audit committee meetings and management reports.
Other Duties and Responsibilities:
Review work and provide direction on various audit projects and tasks of internal audit team members.
Participate in special projects when required.
Assist with procedures related to business process controls.
What You Need:
Education:
Undergraduate degree in an IT-related field
CISA, CPA or other relevant professional designation required
Required Qualifications and Skills:
Minimum of 5 years of relevant experience in public accounting, internal audit, risk advisory, or a related field.
Solid technical understanding of IT General Controls (ITGCs), system controls, and knowledge of business process controls.
Demonstrates a keen interest in leveraging AI for audit procedures and developing expertise in auditing areas where AI and automation have been
Demonstrated knowledge of control frameworks (e.g., COBIT, COSO) to effectively identify, prioritize, and assess IT risks.
Understanding and proven knowledge of internal auditing standards and SOX compliance requirements.
Proven ability to critically assess controls and risks, drive actionable results, and deliver meaningful impact both as an individual contributor and team player in a fast-paced technology environment.
Ability to leverage awareness of business activity to determine impact and translate findings into valuable advisory and audit guidance.
Excellent verbal and written communication skills.
Strong attention to detail and intellectual curiosity.
Ability to manage and coordinate multiple projects and tasks efficiently with various contributors and owners.
A self-starter with the drive and desire to learn, grow, and quickly make an impact as part of an expanding team.
Bonus Points:
Experience with a Big 4 public accounting firm.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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Auto-ApplyDirector, Channel & Alliances
Bandwidth job in Raleigh, NC
Job Description
Who We Are:
Bandwidth, a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Director, Channel & Alliances is responsible for the revenue attainment (sales), coordination, and management of a portion of BAND's Channel Partner Relationships. The company, along with the Director will determine a set of specific strategic partnerships, to build, nurture, and grow market share, that contributes to the company revenue goals, profit, and overall solution positioning for its clients. Partnerships will require frequent checkpoints to insure product compatibility, vision, "fit", and overall value contribution toward the company strategic vision. Emphasis will be on growing business market share and revenue generated from each partnership in support of achieving the company's annual goals (quota) within a given timeframe.
What You'll Do:
Execute tactical and strategic consultative sales initiatives and account plans for existing and new "Sell With" Channel Partnerships in order to achieve the revenue targets as directed by the Business.
Establish and maintain a high level of positive and effective relationships with key partnership contacts and their account and sales teams to enhance sales opportunities and industry "reach".
Through development of the partnership, build a consistent pipeline of partner-referred opportunities during any given quarter and align with the Account Executive team to work those opportunities.
Identify and effectively demonstrate the BAND Products as they relates to the Partner's solutions in order to drive forward a "win together" approach.
Partner with Marketing on coordinating events that can directly or indirectly drive join revenue.
Maintain constant awareness of prospective new/innovative partnership opportunities in various UCaaS and CCaaS market segments, competitor activities, and problems within assigned portfolio base, recognize trends that develop, and make appropriate strategic and tactical sales/marketing recommendations.
Travel, and meet as necessary to maintain a presence with partners, enhance relationship opportunities, attend trade shows, user group events, etc. on a consistent timetable or schedule.
What You Need:
Bachelor's degree or equivalent
Candidates should have a minimum of 5+ years in Channel-driven Sales working with MSPs, SIs, VARs, etc.
Ability to own partnerships operating in a fast-paced, technology environment, responsible for a quota or MBO incentive system.
A proven track record of sales accomplishments and/or above quota achievement
Deep working knowledge of the Telecom Industry Go-to-Market via Channel Partners to unlock direct-to-Enterprise Sales
Strong tolerance for ambiguity; ability to focus and execute in a rapidly changing environment, take charge and make things happen.
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
"Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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Sales Development Representative
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth (NASDAQ: BAND), a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
Bandwidth is seeking a Sales Development Representative to join our Sales Team. This BANDmate will be the first point of contact with potential customers. We are looking for an enthusiastic ambassador of our complex product who is ready to grab the mic, find their own voice, and cold call prospects. This position is on the front lines, helping to identify, and build relationships with the next exciting company we'll target as customers.
This role works 100% in office out of our Raleigh, NC HQ.
What You'll Do:
Generate new, high-quality sales leads to set up demos for our Account Executives to close.
Meet all key performance metrics (daily, weekly, monthly)
100 touches a day (50-60 phone calls)
6 qualified demos per month
Understand Bandwidth's products and how other companies can benefit from them.
Launch a successful career in software sales through world class training from sales leaders who deeply care about your success.
Advance a sales career through SDR Leveling program & beyond.
Be a part of an inclusive, and collaborative work environment that focuses on leveraging your unique skills and personality.
What You Need:
Bachelor's degree
You are willing to learn in a fast-paced sales environment
You show aptitude and drive to learn complex technologies (SaaS product , APIs, telecom) and apply them to business situations.
A proven track record of high achievement.
Awesome interpersonal skills: written and verbal
Self motivation with a constant sense of urgency
Attention to details; organized and focused.
Bonus Points:
Proficiency with SalesForce or other CRM software
Prior experience as a sales development rep with a track record of achieving sales quotas
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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Auto-ApplySoftware Development Intern (Numbers) - Summer 2026
Bandwidth job in Raleigh, NC
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We're looking for a driven and inquisitive Software Development Intern for Summer 2026 for the Numbers API team, who is hungry for real-world experience on a team that builds highly scalable and reliable software services. We're seeking somebody who loves building things, loves learning things, and aspires to be a great engineer in the future. Ideally, we'll find somebody who comes back to work with us full time upon graduation.
What You'll Do:
Write quality code
Experience first hand what it's like to be a member of an elite software development team
Be a member of our Numbers API team, collaborating with our engineers to build new microservices using AWS technologies
Participate in building and releasing new Numbers features
Advance your skills as a software engineer
What You Need:
Working towards a Bachelors degree in Computer Science or an equivalent course of study
0-3 years of experience in Java, or a related programming language
Excitement to be exposed to new techniques and technologies
Interest or experience with public clouds like AWS
A great attitude and hunger for learning
The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
Are you ready for an awesome internship experience? At Bandwidth we're all about making your time with us fun and fulfilling! Take a break with our 90-minute workout lunch to energize your day, or roll up your sleeves for some cool volunteer activities that give back to our community. You'll also get to meet and connect with our leaders who can share their wisdom and advice. And let's not forget the fun social activities to bond with your fellow interns!
Join us for a summer full of learning, laughter, and new experiences-let's make some great memories together!
Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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Auto-Apply