Banesco USA Jobs

Job Title SVP, Deputy Chief Credit Officer Banesco USA is seeking an SVP, Deputy Chief Credit Officer for our Credit Department. Primary Job Duties Credit Risk Management: Assist the Chief Credit Officer in developing and executing the credit risk management framework, including setting credit risk limits and monitoring adherence to those limits. Policy and Procedure Development: Help to design, implement, and maintain comprehensive credit policies and procedures to ensure consistency, compliance, and efficiency in credit operations. Credit Assessment & Approval: Participate in the credit approval process for high-risk loans and complex transactions. Provide input and final decision-making authority in complex or high value lending decisions or provide opinions to those loans requiring credit committee approval. Regulatory Compliance: Ensure that the organizations credit policies and practices are in compliance with local, state and federal regulations, as well as industry best practices. Credit Quality Control: Direct the internal credit rating activities designed to evaluate credit risk and maintain the integrity of the credit rating systems and provides technical guidance to team. Committees: Co-chairs the credit committees with other members of the Executive Management team to determine credit decisions within the established lending authorities. Appraisal/Environmental Process: Oversees the internal and external appraisal activities designed to ensure the integrity of the values on properties maintained as collateral to ensure required LTV coverage and/or insure proper value impairment recognition. Acts as a liaison during examinations providing reports in a timely manner. Responsible for completing annual training program assigned. Performs other functions and/or duties as assigned. Job Requirements Education: Bachelor's degree in Finance, Accounting, Economics or related field (Master's degree in Business Administration (MBA) preferred). Experience: Ten (10) years of experience in the area of Credit Risk Management and/or Lending in a financial institution, including at least, four (4) years' experience in a leadership role, preferably in an Senior or Executive level role. Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) Strong verbal and written communication skills, ability to communicate at all levels of the organization. A solid understating of Banking Regulations from regulatory entities such as The Office of the Financial Regulation (OFR), the Federal Deposit Insurance Corporation (FDIC), the Federal Reserve Board (FRB, or the Fed) and Federal Financial Institutions Examinations Council (FFIEC). Extensive experience working alongside internal and external auditors as well as regulatory entities. Strong presentation skills with the ability to propose ideas, changes, negotiations and/or report the department's progress to all levels of the Bank (Board of Directors to internal employees). Experience in the ability of conveying technical concepts and ideas to non-technical individuals. Strong knowledge of credit risk principles, lending processes, regulatory requirements and market trends. Experience in efficiently and effectively managing a department to align with the objectives of the Bank. Must be proactive and innovative, capable of leading change management initiatives and effectively prioritizing and accomplishing objectives with tight deadlines. Benefits Competitive salary plus variable compensation. Paid Time-Off. Hybrid Work Model (remote and on-site work) Tuition reimbursement. Paid parental leave. Medical, Dental, Vision 401k Life Insurance Supplemental Insurances Short-Term & Long-Term Disability Benefits About Us Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Title Business Analyst - Customer Experience Banesco USA is searching for their new Business Analyst for our Customer Experience Department. Primary Job Duties: Responsible for creating and maintaining periodic reports for example the daily variance report, financial reports and analysis to find the discrepancies. Prepares presentations for the Sales Process & Effectiveness Lead for various committees and meetings. Provide business performance reviews to the various lines of business of the bank. Assists in the implementation and execution of the projects assigned for the Sales Excellence and Effectiveness team adhering to the established timeliness and maintaining quality standards of output. Responsible for completing all the required documentation from the PMO department for example, project GANTT, while using the bank's project management methodology. Communicates with the involved parties of the project to ensure timelines are met. Assist the Sales Process & Effectiveness Lead with other duties and projects as assigned. Responsible for completing annual training program assigned. Performs other functions and/or duties as assigned. Collaborate with the business units to gather requirements and deliver insights for reporting needs. Perform data cleansing and transformation using Excel and Power Query Design and develop interactive Power BI reports and dashboards. Develop data models to accelerate sales initiatives, identify customer experience and behavioral patterns, among others. Job Requirements: Education: Associate or undergraduate degree in Business administration, computer science or data management. Experience: Three (3) to five (5) years of experience in a business analyst role. Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) Demonstrated ability to connect to and transform data from multiple sources using Power Query and SQL. Proven ability to translate business requirements into impactful visualizations using Power BI. Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages. Strong verbal and written communication skills, ability to communicate at all levels of the organization. Strong attention to detail and accuracy. Strong analytical skills in order to find discrepancies in reporting. Ability to multi-task, with strong organization, time-management and prioritizing skills. Strong customer service skills, ensuring satisfaction of both internal and external customers. Basic knowledge of related State and Federal banking compliance regulations and operational policies. Ability to work with minimal supervision while performing duties. Experience in banking or financial services is a plus. Benefits: Competitive Salary. PTO Hybrid Work Model (remote and on-site work) Tuition Reimbursement. Paid Parental Leave Medical, Dental, Vision 401(k) retirement plan. Life Insurance Supplemental Insurances Short-Term & Long-Term Disability About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Title Client Service Specialist - International Functional Title International Customer Service Representative Banesco USA is seeking a Client Service Specialist - International to join our International Department. * Responsible for assisting the Relationship Manager with developing and expanding the assigned portfolio aligning with the Bank's strategy. * Provide Relationship Manager with support in order to gather information to find new business opportunity. * Gather all required documentation in order to submit new account opening package to corresponding team. * Responsible for completing the assigned call log to cross-sell Bank's products and services on a timely basis. * Responsible in providing excellent customer service by assisting new and existing customers via phone or in person ensuring their request are completed and/or forwarded to the appropriate areas. * Provide Relationship Manager with support for all account activity report/programs (ECS, investigations, ECS RFIs, KYC etc.) to ensure the accounts are in good standings with compliance. * Follow-up with customer who are pending supporting documentation for BSA requirements. * Assist the Relationship Manager during business travel to ensure portfolio is serviced effectively. * Assist Relationship Manager in other duties and projects as assigned. * Responsible for completing annual training program assigned. * Performs other functions and/or duties as assigned. Job Requirements * Education: Associate's Degree in Business administration or related field or equivalent experience. * Experience: Three (3) years of experience in the Banking industry or in a customer service field. * Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) * Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages. * Strong verbal and written communication skills, ability to communicate at all levels of the organization. * Strong attention to detail and accuracy. * Ability to multi-task, with strong organization, time-management and prioritizing skills. * Strong customer service skills, ensuring satisfaction of both internal and external customers. * Knowledge of selling and cross-selling techniques to provide customers with the bank's products and services. * Ability to proactively analyze client portfolio in order to ensure all products and services are offer. * Intermediate knowledge of related State and Federal banking compliance regulations and operational policies. * Ability to work with supervision while performing duties. * Ability to work in a team environment ensuring performance goals are met. * Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures. * Intermediate knowledge in bank's operation activities, terminology and products and services. Benefits * Competitive salary. * PTO * Tuition reimbursement. * Paid parental leave. * Medical, Dental, Vision * 401k * Life Insurance * Supplemental Insurances * Short-Term & Long-Term Disability Benefits About Us Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 16 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.

Job Title BSA Analyst Banesco USA is seeking a BSA Analyst for our Alerts & Exceptions Team unit. * Responsible for reviewing account alerts and exceptions for high, moderate & low risk accounts through the Bank's AML Monitoring System. * Responsible for reviewing and analyzing transaction data in the In-House systems, Truth Technology and Google searches and document findings and/or request further information from the account officers and verifying provided information. * Responsible for discussing any incongruence in the account activity with the Manager and, when needed, preparing the referral for the bank's investigation unit. * Responsible for conducting the flag exclusion analysis on a yearly basis. * Monitors daily reports for cash activity and serve as back-up for the daily JH/ECS Reconciliation. * Assists BSA Manager preparing for audits and any other relates tasks * Assist management in other duties and projects as assigned. * Responsible for completing annual training program assigned. * Performs other functions and/or duties as assigned. Job Requirements: * Education: Associate's degree in business or equivalent experience. * Experience: three (3) to five (5) years of experience in the Banking industry in the BSA/Compliance area working as an investigator or monitoring analyst. * Experience using ECS Monitoring System (Required) * ACAMS or BSA/AML certification preferred. * Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) * Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages. * Strong verbal and written communication skills, ability to communicate at all levels of the organization. * Strong attention to detail and accuracy. * Ability to multi-task, with strong organization, time-management and prioritizing skills. * Knowledge of BSA/AML standards and practices. * Intermediate knowledge of related State and Federal banking compliance regulations and operational policies. * Ability to work in a team environment ensuring deadlines are met. * Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures. * Intermediate knowledge in bank's operation activities, terminology and products and services. Benefits: * Competitive Salary. * PTO * Hybrid Work Model (remote and on-site work) * Tuition Reimbursement. * Paid Parental Leave * Medical, Dental, Vision * 401k * Life Insurance * Supplemental Insurances * Short-Term & Long-Term Disability About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Title Automation Team Lead Banesco USA is seeking a Automation Team Lead for our Business Intelligence business unit. Leadership: * Provide strategic direction and technical leadership to a team of automation specialists, fostering a culture of innovation and continuous improvement. * Lead, mentor, and inspire a high-performing team of automation engineers. * Foster a collaborative and innovative team environment. * Provide technical guidance and support to team members. * Set clear goals and objectives for the team, aligning with the bank's overall strategy. Strategy and Planning: * Develop and implement a comprehensive automation strategy that addresses the bank's specific needs and challenges. * Identify opportunities for automation across various business functions. * Prioritize automation initiatives based on potential impact and feasibility. * Develop and manage the automation project roadmap. Process Optimization: * Identify, analyze, and prioritize automation opportunities within various banking processes, including customer onboarding, loan origination, compliance, and back-office operations. Solution Implementation: * Lead the design, development, and implementation of automation solutions utilizing cutting-edge technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), and workflow automation tools. * Ensure that automation solutions are scalable, reliable, and maintainable. * Monitor and measure the performance of automation solutions to identify areas for improvement. * Stay up-to-date with the latest automation technologies and trends. Project Management: * Oversee end-to-end automation projects, ensuring timely delivery, adherence to budget constraints, and successful adoption across the organization. Vendor Management: * Evaluate and manage relationships with automation technology vendors, ensuring optimal utilization of resources and alignment with the bank's strategic objectives. Performance Monitoring: * Establish key performance indicators (KPIs) to measure the effectiveness of automation initiatives, track progress, and identify areas for further improvement. Collaboration: * Partner with cross-functional teams, including operations, customer service, risk management, and IT, to ensure seamless integration of automation solutions into existing workflows. * Work closely with stakeholders across the bank to understand their automation needs. * Build strong relationships with internal and external partners. * Communicate effectively with technical and non-technical audiences. Change Management: * Facilitate change management processes to drive successful adoption and utilization of automation technologies among bank employees. Continuous Learning: * Stay abreast of emerging trends and advancements in automation technologies, exploring new opportunities to enhance efficiency and customer experiences. Compliance: * Ensure that automation solutions comply with all relevant regulations and industry standards. * Implement appropriate security measures to protect sensitive data. * Assist VP, BI Manager in other duties and projects as assigned. * Responsible for coaching and mentoring other team members. * Responsible for completing annual training program assigned. * Performs other functions and/or duties as assigned. Job Requirements: * Education: Bachelor's degree in Computer Science, Information Technology, or other information system development fields is preferred or equivalent experience. * Experience: Five (5) years of experience in leading automation projects, preferably within the banking or financial services industry.. * Proven expertise in RPA, AI, ML, and workflow automation tools. * Strong project management skills with a track record of successful delivery. * Excellent leadership, communication, and interpersonal skills. * Ability to work effectively in a fast-paced, dynamic environment. * Bilingual proficiency in English and Spanish is highly preferred, given Banesco USA's diverse customer base. * Strong verbal and written communication skills, ability to communicate at all levels of the organization. * Strong attention to detail and accuracy. * Ability to multi-task, with strong organization, time-management, and prioritizing skills. * Customer service skills, ensuring satisfaction of both internal and external customers. * Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis. * Ability to convey technical concepts and ideas to non-technical people. * Strong problem solving and analytical skills to resolve problems and clearly identifies root cause and presents recommendations to management. Benefits: * Competitive Salary. * PTO * Hybrid Work Model (remote and on-site work) * Tuition Reimbursement. * Paid Parental Leave * Medical, Dental, Vision * 401(k) retirement plan. * Life Insurance * Supplemental Insurances * Short-Term & Long-Term Disability About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 15 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Title Property Manager Functional Title Property Manager Banesco USA is seeking a Property Manager for our Facilities Business Unit. Primary Job Duties Responsible for the development and implementation of the policies and procedures for the Property Management area. Responsible for establishing and implementing a preventive maintenance schedule for all equipment and building systems. Responsible for the administration of required permits, including coordinating with Miami-Dade County and/or vendors. Works closely with the Operations & Adm. Officer and Finance in creating the annual budget for building maintenance. Responsible for the rent roll & CAMs for sub-tents Conducts analysis during contract negotiating. Responsible for the Project Management of any facilities and property projects. Responsible for the on-going administration, including negotiation and periodic evaluation for cost effectiveness, of new and existing contracts. Responsible for projects assigned to facilities working with the project management office and finance to ensure timeliness and budget. Coordinate with various areas regarding vendor management imagine and branding of the properties. Responsible for the oversight of the other properties of Banesco USA ensuring they are up to date. Ensures vendor contracts have the proper documentation. Responsible for completing annual training program assigned. Performs other functions and/or duties as assigned. Job Requirements Education: Bachelor's Degree in a related field preferred or equivalent experience. Experience: Five (5) years of experience in Commercial Property Management and CPM Certification. Extensive knowledge of commercial property terminology and issues. Knowledge in Managing Construction projects Proficient and advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages. Strong verbal and written communication skills, ability to communicate at all levels of the organization. Strong attention to detail and accuracy. Ability to multi-task, with strong organization, time-management and prioritizing skills. Strong problem solving and analytical skills make determination to providing the bank with sound solutions. Ability to handle multiple assignments concurrently ensuring timely deliverables. Ability to work independently and take initiative in daily tasks ensuring assignments are completed accurately and on time. Strong customer service skills, ensuring satisfaction of both internal and external customers. Benefits Competitive base salary plus variable compensation. PTO Tuition reimbursement. Paid parental leave. Medical, Dental, Vision 401k Life Insurance Supplemental Insurances Short-Term & Long-Term Disability Benefits About Us Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.

Job Title Internal Auditor Banesco USA is seeking an Internal Auditor for our Internal Audit Business Unit. Primary Job Duties: Conduct assigned operational and financial audits evaluating the adequacy and effectiveness of internal controls over financial, operational, compliance and technical risks across the bank. Assist the Audit Manager in overseeing audit assignments conducted by third-party in the planning and audit reporting. Monitor the completion of management's action plans to the audits and regulatory exam findings. Validate and document the efficacy of management's corrective actions plans. Tracking audits milestones from planning to final report. Assist in the preparation of Audit Committee packages. Assist the Audit Manager in the preparation of the Audit Risk Assessment such as conducting walkthroughs with management for assigned bank's areas. Gather and document the results of the RCSA's prepared by the 2nd line, Risk Unit. Review the audit workpapers for the audits assigned by the Audit Manager to comply with the IIA QAIP and FDIC requirements. Completing all work assigned on a timely basis, including ad hoc projects and special investigations. Attend Global organization's IA meetings when Audit Manager is absent. Prepare and maintain auditee's satisfaction surveys and document results. Prepare IT audit findings reports when requested by the IT Dpt. Coordinate with IT/IS for systems accesses for the third-party internal audit firms. Coordinate office space required for third-party internal audit firms. Gather and maintain all internal audit services expenses. Adhere to Bank policies & procedures and regulatory requirements. Responsible for completing annual training program assigned. Perform other risk functions and/or duties as assigned. Job Requirements: Education: Bachelor's Degree in Accounting, Economics, Finance, MIS or equivalent work experience. Experience: Five (5) years of experience in internal or external audit or 10 years of experience in the banking industry. 2 years of conducting FDICIA or SOX testing preferred, but not required. Strong knowledge of the IIA Standards and the IPPF. Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages. Proficient and advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) and, Google Suite (Slides, sheets, etc.) Strong verbal and written communication skills, ability to communicate at all levels of the organization. Strong attention to detail and accuracy. Knowledge of the bank's system and processing activities. Strong knowledge of Federal Banking regulations. Strong presentation skills to various levels of the organization. Ability to multi-task, with strong organization, time-management and prioritizing skills. Strong customer service skills, ensuring satisfaction of both internal and external customers. Benefits: Competitive Salary. PTO Hybrid Work Model (remote and on-site work) Tuition Reimbursement. Paid Parental Leave Medical, Dental, Vision 401k Life Insurance Supplemental Insurances Short-Term & Long-Term Disability About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 15 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Title: Loan Servicing Supervisor Banesco USA is seeking a Loan Servicing Supervisor for our Loan Operations Business Unit. Primary Job Duties: Effectively supervises the daily operations of the loan servicing team, ensuring efficient and accurate processing of all escrow transactions (collections and disbursements). Proactively utilizes reports, technology, and third-party vendors to ensure the team maintains compliance and efficiently handles the loan servicing portfolio. Assigns tasks, monitors performance, and provides guidance to employees in the Loan Servicing area. Reports on team performance to the Loan Operations Officer. Provides resolution/assistance to customers and Bank staff (internal and external customers) regarding loan billing, escrow, errors, research, etc., and guides the team in handling complex inquiries. Ensures the team properly inputs all escrow-related transactions in Jack Henry, including, but not limited to, real estate taxes and insurance, including Private Mortgage Insurance (PMI). Oversee the team's preparation of flood expiration notices to ensure proper notification to customers within regulatory time frames. When needed, ensures the team effectively force places insurance to protect the bank's collateral and comply with regulations. Supervises the monitoring of insurance via the tickler system and the disbursement of funds for insurance premium payments. Ensures Borrowers are notified when insurance policies expire and about delinquent real estate taxes. Oversees the process of termination of contracts with CoreLogic and American Flood Research for payoff loans and reviews American Flood tracking weekly. Ensures real estate taxes for new loans are entered and property information is sent to CoreLogic for accurate tracking. Supervises the processing of escrow disbursements and preparation of checks. Ensure insurance and real estate tax tickler reports are prepared monthly. Guides the team in reviewing insurance and real estate tax tickler reports weekly to ensure no lapse in coverage or delinquent taxes. Oversee the processing of Real Estate Escrow disbursements and payments for all loans with escrow. Ensures Escrow Analysis is processed on all loans due for escrow annually. Prepares and reviews various reports, oversees the remittance of guaranteed fees, and handles exceptions reported (e.g., New Loans, SBA Report, Doc Stamps, UCC Report, CoreLogic Report). Supervises the investigation of returned mail and oversees address change maintenance. Handles escalated customer complaints and oversee the preparation of error resolution reports in E-Oscar. Ensures the team processes satisfaction of mortgages, partial releases, and UCC filings on paid-off loans. Assists the accounting department with reconciliations for CoreLogic, AFR, and Prepaids (PLC's). Supervises employees working with Incoming/Outgoing collections and Standby Letters of Credit. Oversees the processing of Verification of Mortgages/Deposits via confirmation.com website. Maintains and oversees the Customer Dispute Log. Ensures supplies for official checks/ cashier checks, and LIP checks are available for the team. Completes annual training program assigned. Performs other projects, functions, and/or duties as assigned Job Requirements: Education: Associate's degree or equivalent experience required. Bachelor's degree preferred. Experience: Minimum five (5) years in the Loan Servicing Department of a bank, with at least three (3) years in a Lead or Senior Specialist role demonstrating leadership capabilities. Experience in executing process improvement initiatives within a team setting. Strong knowledge of regulatory requirements related to loan servicing, including flood insurance, residential, etc. Knowledge of servicing participated and syndicated loans is required. Knowledge of core systems, Jack Henry preferred. Proficiency in using reporting systems to track, monitor, and control loan servicing activities. Experience utilizing third-party vendors and technology (CoreLogic, AFR, Pega, RPA, etc.) to track, monitor, and control portfolio activities and ensure regulatory compliance is required. Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages. Strong verbal and written communication skills, ability to communicate effectively with team members and other departments. Strong attention to detail and accuracy. Ability to multi-task, with strong organization, time-management, and prioritizing skills. Excellent customer service skills, ensuring satisfaction with both internal and external customers. Ability to foster a positive team environment. Knowledge of related State and Federal banking compliance regulations and operational policies. Ability to understand, interpret, and apply instructions, procedures, and policies ensuring compliance with the Bank's policies and procedures. Advanced computer skills include but are not limited to proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.). Problem-solving and analytical skills to identify and resolve operational issues. Benefits: Competitive Salary. PTO Hybrid Work Model (remote and on-site work) Tuition Reimbursement. Paid Parental Leave Medical, Dental, Vision 401k Life Insurance Supplemental Insurances Short-Term & Long-Term Disability About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Title Relationship Manager - International Functional Title International Account Officer Banesco USA is seeking a Relationship Manager - International for our International Department. Primary Job Duties Responsible for developing and growing in deposits the assigned portfolio of new business while expanding current client base's portfolio. Responsible for the assigned team to meet the established semi-annual/annual goals. Conducts periodic team meetings to measure the productivity of the team; coaches and mentors representative in increasing sales and cross-selling bank's products and service. Required to travel other countries to meet with prospective and existing customers in order to expand the relationship. Responsible to actively cross-sell all bank products and services to maximize and expand relationships. Maintains a relationship with prospective and existing customers ensuring obtain the required information for BSA purposes, for example, nature of business, source of funds, and other relevant information to be disclosed in the KYC and Call Report. Oversees the processing NSF and overdraft processing; holds and stop payments; documentation and procedures required for accounts involving the death of account holder(s); incoming and outgoing wires requests; etc. Responds to inquiries from both internal and external customers in reference to customers' accounts and/or transactions ensuring completeness of inquiries. Responsible for visiting customers who are classified as high risk accounts in accordance to the BSA guidelines and visitation policies. Responsible for completing thoroughly all requests from BSA, answering KYC, ECS and RFI's on a timely basis. Responsible for resolving complex issues and/or transactions for customers. Responsible for completing annual training program assigned. Performs other functions and/or duties as assigned. Job Requirements Education: Bachelor's degree in Business Administration preferred or equivalent experience. Experience: Five (5) years of experience in the International Business role and/or Sales role. Valid passport. Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages. Strong verbal and written communication skills, ability to communicate at all levels of the organization. Strong attention to detail and accuracy. Ability to multi-task, with strong organization, time-management and prioritizing skills. Strong customer service skills, ensuring satisfaction of both internal and external customers. Advance knowledge of selling and cross-selling techniques to provide customers with the bank's products and services. Advance knowledge of related State and Federal banking compliance regulations and operational policies. Strong problem solving and analytical skills make determination to providing customers with solutions. Strong presentation skills to various levels of the organization. Advance knowledge in bank's operating activities, terminology and products and services. Ability to work in a team environment ensuring performance goals are met. Benefits Competitive salary and variable compensation. PTO Tuition reimbursement. Paid parental leave. Medical, Dental, Vision 401k Life Insurance Supplemental Insurances Short-Term & Long-Term Disability Benefits About Us Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.

Job Title Client Relationship Specialist - Business & Professional Functional Title Personal/Universal Banker Banesco USA is seeking a Client Relationship Specialist - Business & Professional for our Aventura Banking Center. * Acquire, retain, and expand new and existing client relationships by providing exceptional customer service and resolving customer requests. * Consistently meet or exceed sales goals at the banking center level. * Proactively pursue new business opportunities through lead generation while cross-selling to grow the portfolio. * Actively participate in the bank's sales process, including product selection and referrals. * Capture deposits to achieve established banking center goals. * Respond to inquiries from internal and external customers. * Responsible for teller duties which may include, but are not limited to: processing transactions, ensuring compliance with bank policies and procedures, completing ATM duties, managing cash, including vault operations and currency ordering, processing NSF and overdrafts, holds, stop payments, and wire transfers, balancing daily transactions and cash, processing deposits/withdrawals, loan repayments, cashier checks, open/maintain, and close accounts, ensuring proper documentation. * Responsible for working in a team setting with other relationship bankers while assisting the Client Relationship Manager in overall sales and day-to-day operations. * Ensure the physical security of the banking center, including opening and closing procedures. * Complete BSA/KYC/ECS/RFI requests in a timely manner. * Work with centralized banking center operations to achieve satisfactory audit and quality control results. * Maintain accurate records and protect banking center assets. * Provide support and coverage to other banking centers as needed * Responsible for completing annual training programs assigned. * Perform other assigned functions and/or duties. Job Requirements * Education: High school diploma or equivalent experience. * Experience: Minimum three (3) years of experience in retail banking or cash handling. * Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read, and write both languages. * Proven ability to work effectively in a team environment. * Demonstrated knowledge of selling and cross-selling techniques to provide customers with the bank's products and services. * Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.). * Strong verbal and written communication skills, with the ability to interact effectively at all organizational levels. * Exceptional attention to detail, accuracy, multitasking, time management, and prioritization skills. * Strong customer service orientation, ensuring satisfaction for both internal and external clients. * Understanding of relevant state and federal banking compliance regulations and operational policies. * Ability to understand and adhere to bank instructions, procedures, and policies. Benefits * Competitive base salary plus variable compensation. * PTO * Tuition reimbursement. * Paid parental leave. * Medical, Dental, Vision * 401k * Life Insurance * Supplemental Insurances * Short-Term & Long-Term Disability Benefits About Us Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.

Job Title Credit Portfolio Manager I Banesco USA is seeking a Credit Portfolio Manager I for our Credit Department. Primary Job Duties: Provide assistance to customers, bank staff, and other parties regarding residential mortgage loan inquiries. Conduct collection efforts, contacting clients, negotiating payment arrangements, and following up on past-due accounts and related fees, while maintaining compliance with FDCPA and CFPB. Maintains a close follow-up on past due payments and maturities to avoid any past dues over 30 days. Assist in the preparation of due diligence reports for new commercial loan applications, including pulling credit reports and lien searches. Partners with the Loan Officers in structuring and underwriting new loans as well as renewals, extensions, waivers and/or modifications of existing loans. Determines relationship monitoring needs while working with the Loan Officer and Underwriters during the underwriting process. Identifying and communicating cross-selling opportunities and managing credit risk within the assigned portfolio. Timely completion of annual, semi-annual or quarterly reviews as required in a timely manner. Prepare monthly Watch List comments and/or quarterly Adversely Classified Reports where applicable. Maintains oversight of all ongoing monitoring requirements and client deliverables as well as compliance with all terms of the loan agreement including (i) Financial Reporting and Covenant Tracking, (ii) Covenant Compliance, (iii) Collateral Monitoring and Borrowing Base Analysis, and (iv) all required third party reports, investigations and due diligence. Works on tracking tickler requirements, post-closing items and revisiting policy exceptions to determine current status as part of the periodic review process. Supports Credit Administration Specialist to reviews and clear financial exceptions and documentation exceptions. Thorough ongoing portfolio management, seek out early warning signs of deteriorating credit trends and recommend risk rating changes where applicable. Escalates issues to appropriate levels and develops action plan with the Head of Portfolio Management, Director of Corporate Banking, Special Assets and Chief Credit Officer. Proactively manage criticized assets with a heightened level of documented client communication and interaction, and establish acceptable action plans to address identified concerns. Prepares all required financial spreads and Green Lights/Pre-Screens and submits loans to credit underwriting and approval. Ensures financial information request letter and/or renewal letter is sent to the borrower in a timely manner. Responsible for completing annual training program assigned. Performs other functions and/or duties as assigned. Job Requirements: Education: Bachelor's Degree required for consideration or the equivalent in experience. Experience: Three (3) years of experience in banking, preferably in Lending or Credit areas. Knowledge of overall Bank policies as well as credit policy and compliance regulations. Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages preferred. Strong customer service skills, ensuring satisfaction of both internal and external customers. Self-starter and independent worker. Strong attention to detail and accuracy. Problem solving and analytical skills in order to identify problems and present them to the appropriate parties. Strong verbal and written communication skills, ability to communicate at all levels of the organization. Ability to multi-task, with strong organization, time-management and prioritizing skills. Ability to work in a team environment, in order to ensuring compliance with department procedures. Advanced computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, Moody's, nCino etc.). Adept at learning and handling new technology. Knowledge of related State and Federal banking compliance regulations and operational policies. Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures. Benefits: Competitive Salary. PTO Hybrid Work Model (remote and on-site work) Tuition Reimbursement. Paid Parental Leave Medical, Dental, Vision 401(k) retirement plan. Life Insurance Supplemental Insurances Short-Term & Long-Term Disability About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Title VP, Residential Mortgage Operations Manager

Job Title BSA Investigator

Job Title Business Analyst - Customer Experience

Job Title Automation Team Lead Banesco USA is seeking a Automation Team Lead for our Business Intelligence business unit. Leadership: Provide strategic direction and technical leadership to a team of automation specialists, fostering a culture of innovation and continuous improvement. Lead, mentor, and inspire a high-performing team of automation engineers. Foster a collaborative and innovative team environment. Provide technical guidance and support to team members. Set clear goals and objectives for the team, aligning with the bank's overall strategy. Strategy and Planning: Develop and implement a comprehensive automation strategy that addresses the bank's specific needs and challenges. Identify opportunities for automation across various business functions. Prioritize automation initiatives based on potential impact and feasibility. Develop and manage the automation project roadmap. Process Optimization: Identify, analyze, and prioritize automation opportunities within various banking processes, including customer onboarding, loan origination, compliance, and back-office operations. Solution Implementation: Lead the design, development, and implementation of automation solutions utilizing cutting-edge technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), and workflow automation tools. Ensure that automation solutions are scalable, reliable, and maintainable. Monitor and measure the performance of automation solutions to identify areas for improvement. Stay up-to-date with the latest automation technologies and trends. Project Management: Oversee end-to-end automation projects, ensuring timely delivery, adherence to budget constraints, and successful adoption across the organization. Vendor Management: Evaluate and manage relationships with automation technology vendors, ensuring optimal utilization of resources and alignment with the bank's strategic objectives. Performance Monitoring: Establish key performance indicators (KPIs) to measure the effectiveness of automation initiatives, track progress, and identify areas for further improvement. Collaboration: Partner with cross-functional teams, including operations, customer service, risk management, and IT, to ensure seamless integration of automation solutions into existing workflows. Work closely with stakeholders across the bank to understand their automation needs. Build strong relationships with internal and external partners. Communicate effectively with technical and non-technical audiences. Change Management: Facilitate change management processes to drive successful adoption and utilization of automation technologies among bank employees. Continuous Learning: Stay abreast of emerging trends and advancements in automation technologies, exploring new opportunities to enhance efficiency and customer experiences. Compliance: Ensure that automation solutions comply with all relevant regulations and industry standards. Implement appropriate security measures to protect sensitive data. Assist VP, BI Manager in other duties and projects as assigned. Responsible for coaching and mentoring other team members. Responsible for completing annual training program assigned. Performs other functions and/or duties as assigned. Job Requirements: Education: Bachelor's degree in Computer Science, Information Technology, or other information system development fields is preferred or equivalent experience. Experience: Five (5) years of experience in leading automation projects, preferably within the banking or financial services industry.. Proven expertise in RPA, AI, ML, and workflow automation tools. Strong project management skills with a track record of successful delivery. Excellent leadership, communication, and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment. Bilingual proficiency in English and Spanish is highly preferred, given Banesco USA's diverse customer base. Strong verbal and written communication skills, ability to communicate at all levels of the organization. Strong attention to detail and accuracy. Ability to multi-task, with strong organization, time-management, and prioritizing skills. Customer service skills, ensuring satisfaction of both internal and external customers. Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis. Ability to convey technical concepts and ideas to non-technical people. Strong problem solving and analytical skills to resolve problems and clearly identifies root cause and presents recommendations to management. Benefits: Competitive Salary. PTO Hybrid Work Model (remote and on-site work) Tuition Reimbursement. Paid Parental Leave Medical, Dental, Vision 401(k) retirement plan. Life Insurance Supplemental Insurances Short-Term & Long-Term Disability About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 15 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Title BSA FCB Analyst Banesco USA is seeking a BSA FCB Analyst for our BSA Correspondent Banking Unit. * Responsible for assisting in gathering the information and documents for the monthly completion of ECS Profile Exceptions of the Foreign Correspondent banks (FCB). * Responsible for gathering the information for the monthly completion of the ECS Flags of FCB. * Assisting in the quarterly review of RDC and Wire Transfer activity of the FCB. * Request information as needed from FCBs and review and input the information received. * Responsible for checking the deposited checks through the OFAC database. * Assist in the preparation of the monthly FCB Summary Report and Activity Summary Report for the Compliance Committee. * Responsible for maintaining the BSA files for each FCB which includes documentation of the opening of the account, KYC, ownership, Patriot Act certification, Financial States, Licenses, Agreements, etc. * Responsible for gathering and inputting data to establish CIF number for non-clients. * Attend outside BSA/AML/OFAC training and conferences as assigned by the BSA Foreign * Correspondent Bank Officer. * Must comply with Banesco USA's BSA/AML Program. * Responsible for completing annual training program assigned. * Performs other functions and/or duties as assigned. Job Requirements: * Education: High School diploma or equivalent experience. * Experience: One (1) to Two (2) years of experience in BSA or Foreign Correspondent Banking. * Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) * Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages. * Strong verbal and written communication skills, ability to communicate at all levels of the organization. * Strong attention to detail and accuracy. * Ability to multi-task, with strong organization, time-management and prioritizing skills. * Strong customer service skills, ensuring satisfaction of internal and external customers. * Problem solving and analytical skills in order to identify problems. * Advance knowledge of related State and Federal banking compliance regulations and operational policies. * Knowledge of related state and federal banking BSA/ AML regulations. * Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures. Benefits: * Competitive Salary. * PTO * Hybrid Work Model (remote and on-site work) * Tuition Reimbursement. * Paid Parental Leave * Medical, Dental, Vision * 401k * Life Insurance * Supplemental Insurances * Short-Term & Long-Term Disability About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Title Internal Auditor Banesco USA is seeking an Internal Auditor for our Internal Audit Business Unit. * Conduct assigned operational and financial audits evaluating the adequacy and effectiveness of internal controls over financial, operational, compliance and technical risks across the bank. * Assist the Audit Manager in overseeing audit assignments conducted by third-party in the planning and audit reporting. * Monitor the completion of management's action plans to the audits and regulatory exam findings. * Validate and document the efficacy of management's corrective actions plans. * Tracking audits milestones from planning to final report. * Assist in the preparation of Audit Committee packages. * Assist the Audit Manager in the preparation of the Audit Risk Assessment such as conducting walkthroughs with management for assigned bank's areas. * Gather and document the results of the RCSA's prepared by the 2nd line, Risk Unit. * Review the audit workpapers for the audits assigned by the Audit Manager to comply with the IIA QAIP and FDIC requirements. * Completing all work assigned on a timely basis, including ad hoc projects and special investigations. * Attend Global organization's IA meetings when Audit Manager is absent. * Prepare and maintain auditee's satisfaction surveys and document results. * Prepare IT audit findings reports when requested by the IT Dpt. * Coordinate with IT/IS for systems accesses for the third-party internal audit firms. * Coordinate office space required for third-party internal audit firms. * Gather and maintain all internal audit services expenses. * Adhere to Bank policies & procedures and regulatory requirements. * Responsible for completing annual training program assigned. * Perform other risk functions and/or duties as assigned. Job Requirements: * Education: Bachelor's Degree in Accounting, Economics, Finance, MIS or equivalent work experience. * Experience: Five (5) years of experience in internal or external audit or 10 years of experience in the banking industry. * 2 years of conducting FDICIA or SOX testing preferred, but not required. * Strong knowledge of the IIA Standards and the IPPF. * Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages. * Proficient and advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) and, Google Suite (Slides, sheets, etc.) * * Strong verbal and written communication skills, ability to communicate at all levels of the organization. * Strong attention to detail and accuracy. * Knowledge of the bank's system and processing activities. * Strong knowledge of Federal Banking regulations. * Strong presentation skills to various levels of the organization. * Ability to multi-task, with strong organization, time-management and prioritizing skills. * Strong customer service skills, ensuring satisfaction of both internal and external customers. Benefits: * Competitive Salary. * PTO * Hybrid Work Model (remote and on-site work) * Tuition Reimbursement. * Paid Parental Leave * Medical, Dental, Vision * 401k * Life Insurance * Supplemental Insurances * Short-Term & Long-Term Disability About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 15 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Title: Loan Servicing Supervisor Banesco USA is seeking a Loan Servicing Supervisor for our Loan Operations Business Unit. * Effectively supervises the daily operations of the loan servicing team, ensuring efficient and accurate processing of all escrow transactions (collections and disbursements). * Proactively utilizes reports, technology, and third-party vendors to ensure the team maintains compliance and efficiently handles the loan servicing portfolio. * Assigns tasks, monitors performance, and provides guidance to employees in the Loan Servicing area. Reports on team performance to the Loan Operations Officer. * Provides resolution/assistance to customers and Bank staff (internal and external customers) regarding loan billing, escrow, errors, research, etc., and guides the team in handling complex inquiries. * Ensures the team properly inputs all escrow-related transactions in Jack Henry, including, but not limited to, real estate taxes and insurance, including Private Mortgage Insurance (PMI). * Oversee the team's preparation of flood expiration notices to ensure proper notification to customers within regulatory time frames. When needed, ensures the team effectively force places insurance to protect the bank's collateral and comply with regulations. * Supervises the monitoring of insurance via the tickler system and the disbursement of funds for insurance premium payments. * Ensures Borrowers are notified when insurance policies expire and about delinquent real estate taxes. * Oversees the process of termination of contracts with CoreLogic and American Flood Research for payoff loans and reviews American Flood tracking weekly. * Ensures real estate taxes for new loans are entered and property information is sent to CoreLogic for accurate tracking. * Supervises the processing of escrow disbursements and preparation of checks. * Ensure insurance and real estate tax tickler reports are prepared monthly. * Guides the team in reviewing insurance and real estate tax tickler reports weekly to ensure no lapse in coverage or delinquent taxes. * Oversee the processing of Real Estate Escrow disbursements and payments for all loans with escrow. * Ensures Escrow Analysis is processed on all loans due for escrow annually. * Prepares and reviews various reports, oversees the remittance of guaranteed fees, and handles exceptions reported (e.g., New Loans, SBA Report, Doc Stamps, UCC Report, CoreLogic Report). * Supervises the investigation of returned mail and oversees address change maintenance. * Handles escalated customer complaints and oversee the preparation of error resolution reports in E-Oscar. * Ensures the team processes satisfaction of mortgages, partial releases, and UCC filings on paid-off loans. * Assists the accounting department with reconciliations for CoreLogic, AFR, and Prepaids (PLC's). * Supervises employees working with Incoming/Outgoing collections and Standby Letters of Credit. * Oversees the processing of Verification of Mortgages/Deposits via confirmation.com website. * Maintains and oversees the Customer Dispute Log. * Ensures supplies for official checks/ cashier checks, and LIP checks are available for the team. * Completes annual training program assigned. * Performs other projects, functions, and/or duties as assigned Job Requirements: * Education: Associate's degree or equivalent experience required. Bachelor's degree preferred. * Experience: Minimum five (5) years in the Loan Servicing Department of a bank, with at least three (3) years in a Lead or Senior Specialist role demonstrating leadership capabilities. * Experience in executing process improvement initiatives within a team setting. * Strong knowledge of regulatory requirements related to loan servicing, including flood insurance, residential, etc. * Knowledge of servicing participated and syndicated loans is required. * Knowledge of core systems, Jack Henry preferred. * Proficiency in using reporting systems to track, monitor, and control loan servicing activities. * Experience utilizing third-party vendors and technology (CoreLogic, AFR, Pega, RPA, etc.) to track, monitor, and control portfolio activities and ensure regulatory compliance is required. * Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages. * Strong verbal and written communication skills, ability to communicate effectively with team members and other departments. * Strong attention to detail and accuracy. * Ability to multi-task, with strong organization, time-management, and prioritizing skills. * Excellent customer service skills, ensuring satisfaction with both internal and external customers. * Ability to foster a positive team environment. * Knowledge of related State and Federal banking compliance regulations and operational policies. * Ability to understand, interpret, and apply instructions, procedures, and policies ensuring compliance with the Bank's policies and procedures. * Advanced computer skills include but are not limited to proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.). * Problem-solving and analytical skills to identify and resolve operational issues. Benefits: * Competitive Salary. * PTO * Hybrid Work Model (remote and on-site work) * Tuition Reimbursement. * Paid Parental Leave * Medical, Dental, Vision * 401k * Life Insurance * Supplemental Insurances * Short-Term & Long-Term Disability About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Title Client Relationship Specialist - Business & Professional Functional Title Personal/Universal Banker Banesco USA is seeking a Client Relationship Specialist - Business & Professional for our Aventura Banking Center. Primary Job Duties Acquire, retain, and expand new and existing client relationships by providing exceptional customer service and resolving customer requests. Consistently meet or exceed sales goals at the banking center level. Proactively pursue new business opportunities through lead generation while cross-selling to grow the portfolio. Actively participate in the bank's sales process, including product selection and referrals. Capture deposits to achieve established banking center goals. Respond to inquiries from internal and external customers. Responsible for teller duties which may include, but are not limited to: processing transactions, ensuring compliance with bank policies and procedures, completing ATM duties, managing cash, including vault operations and currency ordering, processing NSF and overdrafts, holds, stop payments, and wire transfers, balancing daily transactions and cash, processing deposits/withdrawals, loan repayments, cashier checks, open/maintain, and close accounts, ensuring proper documentation. Responsible for working in a team setting with other relationship bankers while assisting the Client Relationship Manager in overall sales and day-to-day operations. Ensure the physical security of the banking center, including opening and closing procedures. Complete BSA/KYC/ECS/RFI requests in a timely manner. Work with centralized banking center operations to achieve satisfactory audit and quality control results. Maintain accurate records and protect banking center assets. Provide support and coverage to other banking centers as needed Responsible for completing annual training programs assigned. Perform other assigned functions and/or duties. Job Requirements Education: High school diploma or equivalent experience. Experience: Minimum three (3) years of experience in retail banking or cash handling. Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read, and write both languages. Proven ability to work effectively in a team environment. Demonstrated knowledge of selling and cross-selling techniques to provide customers with the bank's products and services. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.). Strong verbal and written communication skills, with the ability to interact effectively at all organizational levels. Exceptional attention to detail, accuracy, multitasking, time management, and prioritization skills. Strong customer service orientation, ensuring satisfaction for both internal and external clients. Understanding of relevant state and federal banking compliance regulations and operational policies. Ability to understand and adhere to bank instructions, procedures, and policies. Benefits Competitive base salary plus variable compensation. PTO Tuition reimbursement. Paid parental leave. Medical, Dental, Vision 401k Life Insurance Supplemental Insurances Short-Term & Long-Term Disability Benefits About Us Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.