Bank advisor job description

Role Title: Head of Banking (Managing Director)

Location: Wilmington, DE

What will you be doing

The Head of Banking, will be responsible for the strategic vision, development and execution including all facets of P&L management for existing and future banking services in the US.

The role holder will be responsible for the commercial growth of existing consumer businesses including; consumer loans and deposits, as well as driving the US Consumer Business expansion strategy leveraging the full charter of BBDE.

* Create the Banking strategy for US Consumer Banking - defining the vision for how to use the BBDE Banking Charter to fulfil the goal for diversifying the USCB business and delivering over cost of capital returns
* Lead the existing Deposits & Personal Loans businesses, ensuring they deliver their financial growth & returns commitments and execute on their transformation agenda
* Influence organizational alignment around Banking, in conjunction with the Head of BNPL, ensuring that the diversification products have fit for purpose support from the business & functions
* Champion diversification, while at the same time integrating the non-cards products more deeply into different USCB teams strategic agendas
* Be the enterprise leader for Loans, Deposits & Banking, creating a strong culture of collaboration, autonomy and innovation and is comfortable influencing without direct authority

What we're looking for

* Significant financial services experience in a combination of traditional banking and Fintech environments
* Proven ability to lead in a matrix environment and deliver through other functions
* Experience building consumer banking products & customer strategies, defining transformation initiatives and executing against them

Skills that will help you in your role

* Bachelor's Degree essential, MBA preferred
* Ability to develop visions and translate into strategies and operating plans
* Ability to influence and negotiate with C-level professionals
* Proven influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interests
* Politically astute and able to understand the dynamics of large, complex organizations
* Ability to maintain confidentiality when dealing with sensitive issues
* High degree of decision-making skills to identify, assess, evaluate and solve problems
* Ability to exercise sound professional judgment and prioritization of work
* Strong people management and process management skills
* Solid business and financial acumen
* Collaborative and able to share best practices at all levels
* Proven leadership skills and ability to apply them
* Flexibility to work around schedule driven by business needs and CEO agenda
* Ability to engage support staff in various high profile activities

You'll be a great fit if in addition to the completion of a Bachelor's degree with 4+ years' relevant experience in in fair banking or UDAAP compliance role and/or experience in executing a Fair and Responsible Banking Program.

• Bachelor's degree in finance, economics, statistics, or mathematics required.
• CRCM certification strongly desired.
• Regulatory experience with a regulatory agency (e.g. FDIC, cfpb) or other related government regulatory or enforcement agency is a plus.
• In-depth knowledge of Fair and Responsible Banking laws and regulations including, but not limited to the analysis of lending data for HMDA and Fair Lending.
• Knowledge of how consumer financial products such as mortgage, credit card, auto, and personal loans are underwritten and priced using risk-based pricing models.
• Ability to independently and soundly advise business partners and identify regulatory compliance risks.
• Ability to provide pragmatic and sound solutions for identified issues and areas of enhancement.
• Demonstrated critical thinking and problem-solving skills.
• Ability to manage several assignments and projects simultaneously while effectively prioritizing tasks.
• Strong proficiency in time management and organizational skills.
• Ability to work efficiently and productively, with others or independently.
• Excellent communication skills, verbal and written; ability to communicate technical matters in a non-technical way.
• Experience with Tableau preferred.
• Proficient with Microsoft Office Products: Word, Excel, Outlook and PowerPoint.

When you're happy, we're happy!

As a thank you for joining our team, you'll benefit from:

• Competitive medical, dental, and free vision benefits
• Competitive compensation plan
• Contributions towards gym memberships
• Generous PTO and banking holidays off

Still not convinced?

For more details you can also visit our Glassdoor and LinkedIn profiles.

Stanford FCU is a $3.8 billion company with a global reach—81,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

Digital Banking Member Advisors are responsible for providing uncompromising service by building enduring relationships, communicating, referring and selling products to meet members’ needs. Will participate in acquisition, retention and expansion of members and prospective members through a variety of sales and service activities through our electronic delivery channels. Will cross-sell traditional and non-traditional products and services while maintaining existing member relationships and developing new member relationships. Will accurately process various types of transactions for members and departments while meeting the Service Level Agreements.

Who you are:

• Three to five years’ experience in customer service and sales related field.
• A high school degree or equivalent.
• A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
• Ability to be accurate, organized, alert and articulate while working in a position with little or no supervision.
• Ability to manage multiple tasks in a constantly moving environment.
• Has qualities such as leadership, strong communication, and patience.
• Always demonstrates professional behavior.
• Ability to add, subtract, multiple, and divide in all units or measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving concrete variables in standardized situations.
  

What you’ll DO:

• Proactively learns about current or potential goals of members and offers appropriate financial solutions. Proactively follows-up with new and existing members by phone and email to ensure a positive experience.
• Onboards new Members in addition to researching and proactively contacting existing members to retain and expand relationships with appropriate financial solutions.
• Open and processes deposit accounts including Trusts and IRAs which require additional knowledge and processing.
• Works with real estate lending team and the wealth management team to make referrals that meet member needs.
• Resolve issues that may arise and anticipate the member’s needs and make the appropriate recommendations to help members avoid future issues in a polite and friendly manner.
• Provide support and assist other departments and branches as needed.
• Answers questions and/or resolves complex problems on member accounts using all channels. This requires the ability to troubleshoot with the member online banking, mobile banking, bill payment services, and other methods of accessing credit union information.
• Recommends and processes applications for all consumer loan types.
• Ensure high levels of member satisfaction through excellent service.
• Follow and achieve personal and department’s goals on a monthly, quarterly and yearly basis.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $3,000/year
• Up to $500 per year in health/fitness benefits
• Employee recognition program with cash incentives
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 10 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

If you are ready for this exciting opportunity (or know somebody who is) please contact us today!

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. Applicants that require work visa sponsorship or transfer will not be considered for employment. SFCU does not provide any relocation benefits for any positions.

Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.