Operations Manager jobs at Bank of America - 63 jobs

JobID: 210690680 JobSchedule: Full time JobShift: : Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. The Risk Control team provides leadership to create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols. As a Risk Control Manager, you will be part of a diverse and talented team dedicated to oversight of the control framework for Asset Wealth Risk Management. You'll foster relationships with our global business partners and other stakeholders across the organization to promote early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk. As a Risk Control Manager in the Asset Wealth Risk Management team, you play a key role in driving our risk and control strategy. You help us identify, assess, and mitigate operational risks, ensuring our business remains strong and resilient. Together, we foster a culture of proactive risk management and continuous improvement. You will collaborate with colleagues across the firm to deliver sustainable solutions and support our commitment to excellence. Additionally, this is a dynamic role in Firmwide Risk Control Management with responsibility for leading and enhancing a control framework which supports a continuous and integrated approach to risk assessment. This role requires a wide variety of strengths and capabilities, including the ability to: Job Responsibilities * Lead execution of the control and operational risk evaluation framework * Assess business processes to identify and analyze risk and control issues * Verify controls are properly designed and operating effectively * Analyze risk and control data to resolve issues and identify trends * Evaluate the impact of new policies, standards, and technology solutions * Track and manage issues and action plans to ensure timely completion * Prepare for and support regulatory, audit, and internal reviews * Implement firmwide control initiatives for Asset Wealth Risk Management * Collaborate with business partners, operations, legal, compliance, risk, audit, regulators, and technology teams * Communicate findings and recommendations to management * Drive continuous improvement in the control environment Required Qualifications, Capabilities, and Skills * Bachelor's degree or equivalent experience * Minimum 3 years of experience in controls, audit, quality assurance, risk management, or compliance in financial services * Demonstrated understanding of regulatory requirements * Proven ability to lead and deliver projects under tight deadlines * Strong analytical and problem-solving skills * Excellent oral and written communication skills * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) * Experience developing executive presentations * Ability to work collaboratively across teams * Strong judgment and decision-making skills * Commitment to maintaining high standards of integrity and professionalism Preferred Qualifications, Capabilities, and Skills * Master's degree or MBA * Experience in Asset Wealth Management or Private Bank Risk * Familiarity with control frameworks and risk assessment methodologies * Experience supporting regulatory or audit reviews * Knowledge of change management protocols * Ability to influence and gain consensus among stakeholders * Experience with data analysis and reporting tools

Join a team where your expertise in risk and control management will help shape a proactive and sustainable environment for the Executive Office. You will collaborate with business partners to identify and address control gaps, support strategic initiatives, and contribute to a culture of continuous improvement. Grow your career in a dynamic setting that values integrity, innovation, and professional development. Your work will have a direct impact on the safety and success of our business. As a Control Management Associate, you will be responsible for ongoing analysis of the business's risk and control environment. You will identify significant gaps, escalate issues with urgency, and partner with the business to ensure timely remediation. Your role will include top-down risk analysis, real-time detection of control issues, root cause analysis, and support for remediation efforts. You will help ensure our business maintains a disciplined and sustainable end-to-end control environment. You will work closely with stakeholders across the organization to perform end-to-end process walkthroughs, deep dives, and support the development of risk and control self-assessment documentation. This role offers exposure to senior leaders and the opportunity to contribute to the ongoing improvement of our control environment. **Job Responsibilities** + Partner with stakeholders to evaluate and analyze the business's risk and control environment, identifying significant gaps and weaknesses. + Determine the root cause of control breaks and escalate issues with a sense of urgency. + Ensure controls are properly designed and operating effectively to support a proactive risk and control culture. + Leverage proven evaluation strategies and sound change management protocols. + Perform ongoing analysis of program-related data and develop ad-hoc reports to support business programs and strategies. + Assist with the development and documentation of risk and control self-assessment mapping. + Participate in end-to-end process walkthroughs and deep dives with assigned business units. + Support remediation efforts to address identified issues in a timely manner. **Required Qualifications, Capabilities, and Skills** + Bachelor's degree or equivalent experience. + Minimum 3 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in a relevant business function. + Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). + Strong analytical and problem-solving skills. + Ability to work collaboratively with stakeholders across the organization. + Excellent written and verbal communication skills. + Attention to detail and ability to manage multiple priorities **Preferred Qualifications, Capabilities, and Skills** + Experience in developing and documenting risk and control self-assessments. + Experience in process analysis and control design. + Ability to develop ad-hoc reports and analyze program-related data. + Experience supporting remediation efforts and change management initiatives. This role may require a flexible work schedule to support business needs. Visa sponsorship is not available for this position. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

**Bring your expertise to JP Morgan Chase.** You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. **Job Responsibilities:** + Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks + Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols + Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies + Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units **Required Qualifications, Capabilities and Skills:** + Bachelor's degree or equivalent experience required + Demonstrated subject matter expertise and experience (stakeholder engagement and collaboration, business risk and control management, adherence to business regulatory requirements) in a relevant business-related function/operation + Proficient in MS Office Suite (Word, Excel, Powerpoint) and basic use of AI/LLM tools + Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization + Ability to develop executive level presentation skills **Preferred Qualifications, Capabilities and Skills:** + 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation + Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred **To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).** JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. The Risk Control team provides leadership to create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols. As a Risk Control Manager, you will be part of a diverse and talented team dedicated to oversight of the control framework for Asset Wealth Risk Management. You'll foster relationships with our global business partners and other stakeholders across the organization to promote early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk. As a Risk Control Manager in the Asset Wealth Risk Management team, you play a key role in driving our risk and control strategy. You help us identify, assess, and mitigate operational risks, ensuring our business remains strong and resilient. Together, we foster a culture of proactive risk management and continuous improvement. You will collaborate with colleagues across the firm to deliver sustainable solutions and support our commitment to excellence. Additionally, this is a dynamic role in Firmwide Risk Control Management with responsibility for leading and enhancing a control framework which supports a continuous and integrated approach to risk assessment. This role requires a wide variety of strengths and capabilities, including the ability to: Job Responsibilities Lead execution of the control and operational risk evaluation framework Assess business processes to identify and analyze risk and control issues Verify controls are properly designed and operating effectively Analyze risk and control data to resolve issues and identify trends Evaluate the impact of new policies, standards, and technology solutions Track and manage issues and action plans to ensure timely completion Prepare for and support regulatory, audit, and internal reviews Implement firmwide control initiatives for Asset Wealth Risk Management Collaborate with business partners, operations, legal, compliance, risk, audit, regulators, and technology teams Communicate findings and recommendations to management Drive continuous improvement in the control environment Required Qualifications, Capabilities, and Skills Bachelor's degree or equivalent experience Minimum 3 years of experience in controls, audit, quality assurance, risk management, or compliance in financial services Demonstrated understanding of regulatory requirements Proven ability to lead and deliver projects under tight deadlines Strong analytical and problem-solving skills Excellent oral and written communication skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) Experience developing executive presentations Ability to work collaboratively across teams Strong judgment and decision-making skills Commitment to maintaining high standards of integrity and professionalism Preferred Qualifications, Capabilities, and Skills Master's degree or MBA Experience in Asset Wealth Management or Private Bank Risk Familiarity with control frameworks and risk assessment methodologies Experience supporting regulatory or audit reviews Knowledge of change management protocols Ability to influence and gain consensus among stakeholders Experience with data analysis and reporting tools

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. The Risk Control team provides leadership to create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols. As a Risk Control Manager, you will be part of a diverse and talented team dedicated to oversight of the control framework for Asset Wealth Risk Management. You'll foster relationships with our global business partners and other stakeholders across the organization to promote early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk. As a Risk Control Manager in the Asset Wealth Risk Management team, you play a key role in driving our risk and control strategy. You help us identify, assess, and mitigate operational risks, ensuring our business remains strong and resilient. Together, we foster a culture of proactive risk management and continuous improvement. You will collaborate with colleagues across the firm to deliver sustainable solutions and support our commitment to excellence. Additionally, t his is a dynamic role in Firmwide Risk Control Management with responsibility for leading and enhancing a control framework which supports a continuous and integrated approach to risk assessment. This role requires a wide variety of strengths and capabilities, including the ability to: **Job Responsibilities** + Lead execution of the control and operational risk evaluation framework + Assess business processes to identify and analyze risk and control issues + Verify controls are properly designed and operating effectively + Analyze risk and control data to resolve issues and identify trends + Evaluate the impact of new policies, standards, and technology solutions + Track and manage issues and action plans to ensure timely completion + Prepare for and support regulatory, audit, and internal reviews + Implement firmwide control initiatives for Asset Wealth Risk Management + Collaborate with business partners, operations, legal, compliance, risk, audit, regulators, and technology teams + Communicate findings and recommendations to management + Drive continuous improvement in the control environment **Required Qualifications, Capabilities, and Skills** + Bachelor's degree or equivalent experience + Minimum 3 years of experience in controls, audit, quality assurance, risk management, or compliance in financial services + Demonstrated understanding of regulatory requirements + Proven ability to lead and deliver projects under tight deadlines + Strong analytical and problem-solving skills + Excellent oral and written communication skills + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) + Experience developing executive presentations + Ability to work collaboratively across teams + Strong judgment and decision-making skills + Commitment to maintaining high standards of integrity and professionalism **Preferred Qualifications, Capabilities, and Skills** + Master's degree or MBA + Experience in Asset Wealth Management or Private Bank Risk + Familiarity with control frameworks and risk assessment methodologies + Experience supporting regulatory or audit reviews + Knowledge of change management protocols + Ability to influence and gain consensus among stakeholders + Experience with data analysis and reporting tools JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Responsible for the management, planning and coordination of assigned Mortgage/Consumer Lending unit of approximately 10 employees, either directly or indirectly. Provide technical, functional and operational expertise in department work policies and procedures. Make recommendations concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Primary Responsibilities: Responsible for the planning, leadership, problem resolution, analysis and reporting for assigned Mortgage/Consumer Lending unit of approximately 10 employees, either directly or indirectly. Ensure that the unit managed is adequately staffed and personnel are trained. Review and recommend new methods and procedures to make daily operations more efficient. Provide recommendations for department policy changes and creates new unit policy and procedures. Consults and communicates with operations staff. Provide input to tactical planning and short-term initiatives. Responsible for unit contingency planning and regulatory compliance. Participate in projects at the department level. Support annual Budget process. Continuing responsibility for expense control. Make recommendations concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Administer Human Resource recommended actions. Oversee training and development of direct reports. Interview prospective employees and make recommendations for hire. Scope of Responsibilities: This position requires a thorough knowledge of business, applicable regulations and affiliated technology. The position works with some uncertainty with established parameters for solutions, possesses moderate risk to organization. Supervisory/ Managerial Responsibilities: Responsible for multiple direct reports at the supervisor level. Oversee a unit or small department of 10+ employees. Education and Experience Required: Bachelors Degree, OR in lieu of degree, Four to five years relevant work experience. Minimum three years operations experience. Minimum three years supervisory experience. SAFE Act registration required. Education and Experience Preferred: Masters degree M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.LocationClanton, Alabama, United States of America

Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. Job responsibilities Strategic Leadership & Collaboration: Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. Business Analysis & Solution Delivery: Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. Senior Stakeholder Engagement: Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. Operational, Financial, and Technical Oversight: Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. Capability Assessment & Roadmap Development: Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. Team Leadership: Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. Required qualifications, capabilities, and skills 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. Bachelor's degree. Experience in commercial lending transactions and loan documentation. Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. Ability to lead in a continuously changing and agile business environment. Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. Proven ability to make decisions and advise others with a strong understanding of business risk implications. Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. Demonstrated experience applying advanced knowledge of at least one intelligent automation application. Preferred qualifications, capabilities, and skills MBA or Master's degree Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans Base Pay/Salary Chicago,IL $142,500.00 - $225,500.00 / year

Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. **Job responsibilities** + **Strategic Leadership & Collaboration:** Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. + **Business Analysis & Solution Delivery:** Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. + **Senior Stakeholder Engagement:** Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. + **Operational, Financial, and Technical Oversight:** Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. + **Capability Assessment & Roadmap Development:** Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. + **Team Leadership:** Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. **Required qualifications, capabilities, and skills** + 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. + Bachelor's degree. + Experience in commercial lending transactions and loan documentation. + Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. + Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. + Ability to lead in a continuously changing and agile business environment. + Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. + Proven ability to make decisions and advise others with a strong understanding of business risk implications. + Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. + Demonstrated experience applying advanced knowledge of at least one intelligent automation application. **Preferred qualifications, capabilities, and skills** + MBA or Master's degree + Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Chicago,IL $142,500.00 - $225,500.00 / year

JobID: 210665898 JobSchedule: Full time JobShift: : Are you interested in helping lead a once-in-a-generation transformation at the premier global financial services institution? Ops 2.0 is taking advantage of the strategic opportunities presented by Deposits 2.0, Utilities, and other initiatives to make end-to-end improvements for Ops including both customer and employee experiences. The team works with SME's across different Ops areas to define current states and make recommendations for future states that will enhance our speed to market, technological efficiencies, and human capital management. As a Business Operations Manager in our Operations 2.0 team, you will be at the forefront of transforming our operational processes by leveraging strategic opportunities presented by Deposits 2.0 and other change efforts. You will collaborate with cross-functional teams to influence the design of new deposit products, ensuring operational considerations are met and strategic initiatives are executed effectively. Your role will be crucial in mapping processes, identifying pain points, and leveraging data-driven metrics to improve end-to-end experiences. With your curiosity, courage, and expertise in consulting and product knowledge, you will drive significant improvements and avoid incurring additional operational debt. Job responsibilities * Lead the analysis of operational impacts of new deposit products; predict and mitigate issues. * Collaborate with cross-functional teams to create detailed business cases that support operational recommendations, leveraging data and analytics to drive decision-making. * Drive organizational change within operations using the Prosci ADKAR Model for effective management. * Communicate product vision and benefits to engage stakeholders. * Build and maintain strong relationships with key stakeholders, including senior leadership, operations teams, and external partners. * Act as a trusted advisor on readiness and change management. Required qualifications, capabilities, and skills: * Proven experience in business operations management * Strong analytical skills with the ability to predict and mitigate operational issues. * Experience in leading cross-functional teams and collaborating with various stakeholders. * Excellent communication skills, with the ability to articulate product vision and benefits to engage stakeholders. * Familiarity with change management methodologies, such as the Prosci ADKAR Model. * Ability to build and maintain strong relationships with key stakeholders, including senior leadership and external partners. Preferred qualifications, capabilities, and skills: * Management Consulting experience * Experience in managing the launch of new products, particularly in the financial services sector. * Proficiency in data analytics tools and techniques to drive decision-making. * Experience in human capital management and fostering a collaborative, high-performance culture. * Previous experience in conducting dress rehearsals to assess and address operational gaps.

JobID: 210696026 JobSchedule: Full time JobShift: : Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities * Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. * Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. * Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. * Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. * Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills * 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. * Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. * Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. * Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. * Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

Join our team and lead the charge in shaping robust testing strategies that safeguard our firm's interests. As a key player, you'll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a **Compliance and Operations Risk Test Manager** in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. **Job responsibilities** + Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. + Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. + Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. + Utilize deep knowledge of risk management practices to make sound decisions that protect the firm's interests and comply with regulatory obligations. + Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. **Required qualifications, capabilities, and skills** + 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. + Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. + Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. + Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. + Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Are you looking to shape the future of operational excellence and efficiency? Interested in leading transformation and growth? If so, join our team today! Asset Based Lending Originations is a team within Specialty Operations in Wholesale Lending, responsible for originating all syndicated and bilateral transactions for Corporate Investment and Commercial Banks. As the the Asset Based Lending Operations (ABL) Executive Director, you will lead a team that works closely with ABL sales, customers, bankers, risk, legal, and other stakeholders to onboard ABL client transactions. You will be at the forefront of intelligent automation, driving digitization and operational innovation to deliver measurable outcomes and support Asset Based Lending strategic objectives. Job responsibilities Strategic Leadership & Collaboration: Develop a strategic plan to recruit and build a highly visible, client-facing, global operations team. Oversee partnerships across multiple stakeholders, using your deep understanding of business success factors and data to define and manage Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and metrics. Business Analysis & Solution Delivery: Direct strategy and execution of business analysis activities to deliver actionable insights and solutions, influencing cross-departmental strategies, decisions, and readiness for automation initiatives. Senior Stakeholder Engagement: Collaborate with senior management and stakeholders to resolve complex problems, making broad decisions that impact operational efficiency and growth. Operational, Financial, and Technical Oversight: Manage operational, financial, and technical activities, including budgeting and business planning, while ensuring adherence to firm standards, controls, and governance for Asset Based Lending originations operations. Capability Assessment & Roadmap Development: Assess and build intelligent automation capabilities within the organization, collaborating with technology teams to establish the operating model and develop a strategic roadmap for capability growth and development. Team Leadership: Manage team members and key resources directly or indirectly, holding accountability for operational success and fostering a culture of continuous improvement and innovation. Develop talent within the team through effective learning plans, training, coaching, and ongoing support. Required qualifications, capabilities, and skills 10+ years of experience (or equivalent expertise) in leading operations and/or large-scale business transformation. Bachelor's degree. Experience in commercial lending transactions and loan documentation. Strong influencing and communication skills with all levels of stakeholders, building strong partnerships to deliver results. Relevant process management experience, including analyzing as-is business processes, mapping process flows, analyzing complex data, recommending improvements, and implementing them using industry-standard practices and tools. Ability to lead in a continuously changing and agile business environment. Inclusive, supportive leadership with the ability to collaborate across functional teams; lead across boundaries and realize the benefits of a globally diverse workforce. Proven ability to make decisions and advise others with a strong understanding of business risk implications. Extensive business and technical expertise, with advanced problem-solving methodologies focused on analyzing complex operating models, anticipating issues, and leveraging technology. Demonstrated experience applying advanced knowledge of at least one intelligent automation application. Preferred qualifications, capabilities, and skills MBA or Master's degree Advanced skills with a broader understanding of business analysis, design, development, testing, and deployment

JobID: 210691283 JobSchedule: Full time JobShift: Day : Join a team where your expertise in risk and control management will help shape a proactive and sustainable environment for the Executive Office. You will collaborate with business partners to identify and address control gaps, support strategic initiatives, and contribute to a culture of continuous improvement. Grow your career in a dynamic setting that values integrity, innovation, and professional development. Your work will have a direct impact on the safety and success of our business. As a Control Management Associate, you will be responsible for ongoing analysis of the business's risk and control environment. You will identify significant gaps, escalate issues with urgency, and partner with the business to ensure timely remediation. Your role will include top-down risk analysis, real-time detection of control issues, root cause analysis, and support for remediation efforts. You will help ensure our business maintains a disciplined and sustainable end-to-end control environment. You will work closely with stakeholders across the organization to perform end-to-end process walkthroughs, deep dives, and support the development of risk and control self-assessment documentation. This role offers exposure to senior leaders and the opportunity to contribute to the ongoing improvement of our control environment. Job Responsibilities * Partner with stakeholders to evaluate and analyze the business's risk and control environment, identifying significant gaps and weaknesses. * Determine the root cause of control breaks and escalate issues with a sense of urgency. * Ensure controls are properly designed and operating effectively to support a proactive risk and control culture. * Leverage proven evaluation strategies and sound change management protocols. * Perform ongoing analysis of program-related data and develop ad-hoc reports to support business programs and strategies. * Assist with the development and documentation of risk and control self-assessment mapping. * Participate in end-to-end process walkthroughs and deep dives with assigned business units. * Support remediation efforts to address identified issues in a timely manner. Required Qualifications, Capabilities, and Skills * Bachelor's degree or equivalent experience. * Minimum 3 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in a relevant business function. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). * Strong analytical and problem-solving skills. * Ability to work collaboratively with stakeholders across the organization. * Excellent written and verbal communication skills. * Attention to detail and ability to manage multiple priorities Preferred Qualifications, Capabilities, and Skills * Experience in developing and documenting risk and control self-assessments. * Experience in process analysis and control design. * Ability to develop ad-hoc reports and analyze program-related data. * Experience supporting remediation efforts and change management initiatives. This role may require a flexible work schedule to support business needs. Visa sponsorship is not available for this position.

JobID: 210673045 JobSchedule: Full time JobShift: : Bring your expertise to JP Morgan Chase. You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a US Private Bank Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to define strategies ensuring issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, solutions, and remediation. Job Responsibilities: * Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks * Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols * Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies * Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units * Assist or lead control program initiatives for a variety of deliverables to ensure the business is operating within all required regulatory guidelines and addressing critical operational risks Required Qualifications, Capabilities and Skills: * Bachelor's degree or equivalent experience required * Equivalent subject matter expertise in a relevant business related function/operation required * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic use of AI/LLM tools * Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization * Ability to develop executive level presentation skills Preferred Qualifications, Capabilities and Skills: * 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Bring your expertise to JP Morgan Chase. You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a US Private Bank Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to define strategies ensuring issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, solutions, and remediation. Job Responsibilities: Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units Assist or lead control program initiatives for a variety of deliverables to ensure the business is operating within all required regulatory guidelines and addressing critical operational risks Required Qualifications, Capabilities and Skills: Bachelor's degree or equivalent experience required Equivalent subject matter expertise in a relevant business related function/operation required Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic use of AI/LLM tools Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization Ability to develop executive level presentation skills Preferred Qualifications, Capabilities and Skills: 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Join a team where your expertise in risk and control management will help shape a proactive and sustainable environment for the Executive Office. You will collaborate with business partners to identify and address control gaps, support strategic initiatives, and contribute to a culture of continuous improvement. Grow your career in a dynamic setting that values integrity, innovation, and professional development. Your work will have a direct impact on the safety and success of our business. As a Control Management Associate, you will be responsible for ongoing analysis of the business's risk and control environment. You will identify significant gaps, escalate issues with urgency, and partner with the business to ensure timely remediation. Your role will include top-down risk analysis, real-time detection of control issues, root cause analysis, and support for remediation efforts. You will help ensure our business maintains a disciplined and sustainable end-to-end control environment. You will work closely with stakeholders across the organization to perform end-to-end process walkthroughs, deep dives, and support the development of risk and control self-assessment documentation. This role offers exposure to senior leaders and the opportunity to contribute to the ongoing improvement of our control environment. Job Responsibilities Partner with stakeholders to evaluate and analyze the business's risk and control environment, identifying significant gaps and weaknesses. Determine the root cause of control breaks and escalate issues with a sense of urgency. Ensure controls are properly designed and operating effectively to support a proactive risk and control culture. Leverage proven evaluation strategies and sound change management protocols. Perform ongoing analysis of program-related data and develop ad-hoc reports to support business programs and strategies. Assist with the development and documentation of risk and control self-assessment mapping. Participate in end-to-end process walkthroughs and deep dives with assigned business units. Support remediation efforts to address identified issues in a timely manner. Required Qualifications, Capabilities, and Skills Bachelor's degree or equivalent experience. Minimum 3 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in a relevant business function. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Strong analytical and problem-solving skills. Ability to work collaboratively with stakeholders across the organization. Excellent written and verbal communication skills. Attention to detail and ability to manage multiple priorities Preferred Qualifications, Capabilities, and Skills Experience in developing and documenting risk and control self-assessments. Experience in process analysis and control design. Ability to develop ad-hoc reports and analyze program-related data. Experience supporting remediation efforts and change management initiatives. This role may require a flexible work schedule to support business needs. Visa sponsorship is not available for this position.

Bring your expertise to JP Morgan Chase. You are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. As a Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Job Responsibilities: Partner with stakeholders, evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks Ensure that controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols Perform ongoing analysis of program related data (e.g., KRI/KPI) and develop ad-hoc reports as requested to support business-related programs and strategies Assist with development of Risk & Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units Required Qualifications, Capabilities and Skills: Bachelor's degree or equivalent experience required Demonstrated subject matter expertise and experience (stakeholder engagement and collaboration, business risk and control management, adherence to business regulatory requirements) in a relevant business-related function/operation Proficient in MS Office Suite (Word, Excel, Powerpoint) and basic use of AI/LLM tools Ability to work proactively with Legal, Compliance, and Risk partners across the larger AWM organization Ability to develop executive level presentation skills Preferred Qualifications, Capabilities and Skills: 3-7 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business related function/operation Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Responsible for managing a team of professional staff servicing a portfolio consisting of a variety of products primarily for the Income Property Group Line of Business, supporting multiple production offices. Responsible for providing superior client service to both internal and external clients while maintaining risk management, compliance, bank policies and regulatory requirements as well as internal procedures and controls. Strong focus on continuous improvement and collaboration with closing manager and REC Sr. Manager. Client segment focus is local and regional private developers and some public companies. Independently manage all aspects of team management, and portfolio needs. Strength and experience also required for problem solving and loan system processing including loan boarding, maintenance, data integrity etc. Essential Functions Daily supervision of a team of Servicing Officers including assignment of duties, pipeline tracking and responsible for hiring, training and development Provides expertise to team, lending team and others to support staff and may engage in client meetings, review of credit approvals, loan documents, etc. Proven ability to prioritize and handle multiple tasks in a high-volume environment Provides backup for servicing for team members. Analyzes the appropriateness of waiver requests, negotiates accommodations for exceptions, and uses judgment to determine acceptability of requirements Assimilates and analyzes information necessary to establish moderate to high complexity loans and disbursement controls on bank systems, including borrowing base availability. Identifies exceptions and obtains appropriate approvals as necessary Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA/Cash management services, and payoff instruction Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing. Maintains data integrity of system of record including timely posting of transactions, on-boarding of new loans, processing modifications and amendments, and data information maintenance. Clearly and immediately communicates problems/issues to Manager and/or RM Forms alliance with RMs and lending team leadership to provide superior service to client base Provides expertise to RMs on system requirements. Proactively identifies and assists in resolving issues affecting client service and risk management Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions Active participation in projects as needed including procedures, audits, training, initiatives Delivers on successful outcomes of small and mid-size continuous improvement or technology driven projects. Support ongoing initiatives to enhance commercial lending platform and servicing structure Some travel will be required Education 4-year College Degree or equivalent work experience Work Experience Minimum 5 years supervisory/leadership experience preferred Strong knowledge of bank operations, bank compliance, and have experience with servicing commercial real estate and syndication portfolio Expert knowledge of commercial real estate including commitment/loan structures, title/liens, documentation, and industry practices Familiarity with Commercial Loan Systems, Deposit Systems, and syndication systems such as Debt Domain and LoanIQ (preferred) Experience with and ability to independently manage the team's portfolio of multi-bank loan participations and syndications Ability to handle multiple tasks in a high-volume environment including participating in and leading projects Demonstrate ability to negotiate and make decisions on non-standard loan structures, documentation, industry specific contracts, and title policy issues - achieving balance between client service and risk mitigation PC proficiency including familiarity with Microsoft Excel and Word Skills Problem Solving Identifies issues, analyzes root causes, and develops effective solutions; includes mentoring and coaching others. Leadership Guides, influences, and inspires others toward achieving goals; includes managerial courage and leading change. Business Acumen Understands the financial services industry, competition, and how decisions impact strategy and profitability. Analytical Thinking Applies systems thinking, data analysis, and mathematical reasoning to solve complex problems. Communication Skills Demonstrates strong written and verbal communication; includes open, honest dialogue and active listening. Accountability Takes ownership of actions, honors commitments, and learns from mistakes. Client Focus Prioritizes client satisfaction, listens to feedback, and delivers appropriate solutions while balancing business needs. Personal & Team Development Seeks growth opportunities, shares knowledge, and supports others' development to improve team performance. Drive for Results Consistently meets or exceeds goals with energy, focus, and personal accountability. Collaboration Works effectively with others by sharing information, involving stakeholders, and leveraging team strengths. Change Management Adapts to new situations, embraces continuous improvement, and makes timely decisions under pressure. Managerial Courage Provides candid, constructive feedback, handles conflict positively, and fosters cooperation. Vision & Purpose Alignment Understands and aligns work with the department's and organization's vision to prioritize tasks and drive improvement. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Work Location Category Hybrid (2+ days) - Qualified candidate must be able to report to one of the office sites listed 2 days per week #LI-JK1 COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $71,000.00 - $122,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/23/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid