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Strategic Analyst jobs at Bank of America - 33 jobs

  • Technical Marketing Analyst-Offer Delivery and Fulfillment-Senior Associate

    Jpmorgan Chase 4.8company rating

    Columbus, OH jobs

    Our Marketing department is dedicated to driving impactful campaigns and delivering valuable offers to both consumer and business banking clients. We leverage robust data management, and collaborative teamwork to identify, validate, and fulfill marketing incentives. The team works closely with cross-functional partners-including Segment Managers, Analytics, Direct Marketing, Finance, Legal and Compliance, Tax, and Technology-to ensure seamless campaign execution and compliance with industry standards. We foster a culture of proactive problem-solving, ownership, and continuous learning, empowering our associates to innovate and excel in a dynamic environment. As a Technical Marketing Analyst on the Offer Delivery and Fulfillment team, you should be a detail-oriented and motivated marketer who is eager to learn and grow within our dynamic team. You should thrive in a fast-paced environment, demonstrate strong collaboration skills, and show a commitment to continuous improvement. You should be passionate about leveraging data and technology to drive impactful marketing initiatives. **Job Responsibilities** + Manage and maintain tools that support campaign management and offer fulfillment. + Support Consumer and Business Banking initiatives, collaborating with cross-functional teams such as Segment Managers, List Management, Analytics, Direct Marketing, Finance, Legal and Compliance, Tax, and Technology. + Develop, review, and implement SAS programs to identify, validate, and fulfill marketing incentives for new and existing customers. + Maintain and enhance source code and process flows within the department's SAS production environment. + Adhere to departmental control standards and best practices for coding, testing, and documentation. + Recommend and implement new standards to promote consistency and effective communication within department operations. + Evaluate and determine required data to support approved marketing campaigns. **Required Qualifications, Capabilities, and Skills** + Experience with advanced SAS, including macros, SQL, and cloud-based applications such as SAS Viya. + Bachelor's degree in Management Information Systems, Computer Science, or a related technical discipline; or 5+ years of equivalent work experience. + Strong technical documentation and presentation skills. + Excellent written and verbal communication skills, with a proven ability to work effectively in a team-oriented environment. + Ability to manage multiple tasks in a fast-paced setting with frequently changing priorities. + Proficiency in Microsoft Office Suite. **Preferred qualifications, capabilities and skills:** + 2-3 years of experience in relational database management and SQL coding, preferably on the Snowflake. + Experience with Python and Tableau is desired. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
    $75k-94k yearly est. 11d ago
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  • Technical Marketing Analyst-Offer Delivery and Fulfillment-Senior Associate

    Jpmorganchase 4.8company rating

    Columbus, OH jobs

    Our Marketing department is dedicated to driving impactful campaigns and delivering valuable offers to both consumer and business banking clients. We leverage robust data management, and collaborative teamwork to identify, validate, and fulfill marketing incentives. The team works closely with cross-functional partners-including Segment Managers, Analytics, Direct Marketing, Finance, Legal and Compliance, Tax, and Technology-to ensure seamless campaign execution and compliance with industry standards. We foster a culture of proactive problem-solving, ownership, and continuous learning, empowering our associates to innovate and excel in a dynamic environment. As a Technical Marketing Analyst on the Offer Delivery and Fulfillment team, you should be a detail-oriented and motivated marketer who is eager to learn and grow within our dynamic team. You should thrive in a fast-paced environment, demonstrate strong collaboration skills, and show a commitment to continuous improvement. You should be passionate about leveraging data and technology to drive impactful marketing initiatives. Job Responsibilities Manage and maintain tools that support campaign management and offer fulfillment. Support Consumer and Business Banking initiatives, collaborating with cross-functional teams such as Segment Managers, List Management, Analytics, Direct Marketing, Finance, Legal and Compliance, Tax, and Technology. Develop, review, and implement SAS programs to identify, validate, and fulfill marketing incentives for new and existing customers. Maintain and enhance source code and process flows within the department's SAS production environment. Adhere to departmental control standards and best practices for coding, testing, and documentation. Recommend and implement new standards to promote consistency and effective communication within department operations. Evaluate and determine required data to support approved marketing campaigns. Required Qualifications, Capabilities, and Skills Experience with advanced SAS, including macros, SQL, and cloud-based applications such as SAS Viya. Bachelor's degree in Management Information Systems, Computer Science, or a related technical discipline; or 5+ years of equivalent work experience. Strong technical documentation and presentation skills. Excellent written and verbal communication skills, with a proven ability to work effectively in a team-oriented environment. Ability to manage multiple tasks in a fast-paced setting with frequently changing priorities. Proficiency in Microsoft Office Suite. Preferred qualifications, capabilities and skills: 2-3 years of experience in relational database management and SQL coding, preferably on the Snowflake. Experience with Python and Tableau is desired.
    $75k-94k yearly est. Auto-Apply 14d ago
  • Sales Engagement Product Analyst

    Jpmorganchase 4.8company rating

    Columbus, OH jobs

    We are looking for a highly skilled and motivated Senior Product Associate for Sales Engagement within the Home Lending Product Team. In this role, you will bring your skill, experience, and facilitate innovation to create a best-in-class Sales team experience with a specific focus on driving cutting-edge AI tools and services. You will work with senior members of our team ensuring a successful delivery and implementation. This position requires entrepreneurial mindset, excellent communication skills, goal oriented attitude, ability to interface directly with internal stakeholders & vendors in understanding and influencing product feature delivery. As a Senior Product Associate in Home Lending, you will facilitate feature delivery in partnership with business stakeholders, design, architecture, engineering, and area product colleagues to create the best experience possible for our Sales teams and customers. You will partner with cross-functional teams to deliver transformative solutions - showcasing your attention to detail in developing story maps that support feature requirements and acceptance criteria that are foundational in delivering best-in-class products. Job responsibilities Develop concise user stories and process flows that support the design and development of the Chase MyHome product Collaborate with feature teams and architects to translate business requirements into actionable stories, technical specifications, and design documents. Ensure that requirements meet the complex nature of the business while always focusing on the end user experience Support testing cycles (User Acceptance Testing, Regression, system, Prod Checkout) Apply critical thinking to identify and develop new ideas / innovations that will add value to the business and team Required qualifications, capabilities and skills 3+ years hands-on experience in product delivery Experience with the Agile product delivery methodology Ability to prioritize multiple tasks and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment Self-driven with ability to work independently with minimal supervision Detail oriented, strong analytical/problem solving skills Ability to work under pressure with time-boxed deliveries Embrace continuous learning and leverages new knowledge to deliver innovative technology and AI solutions that enhance the product and facilitate business value Familiarity with Customer Relationship Management services Bachelor's degree required Preferred qualifications, capabilities and skills Mortgage Industry, Home Lending, Real Estate experience is preferred
    $58k-78k yearly est. Auto-Apply 6d ago
  • Sales Engagement Product Analyst

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH jobs

    JobID: 210703668 JobSchedule: Full time JobShift: : We are looking for a highly skilled and motivated Senior Product Associate for Sales Engagement within the Home Lending Product Team. In this role, you will bring your skill, experience, and facilitate innovation to create a best-in-class Sales team experience with a specific focus on driving cutting-edge AI tools and services. You will work with senior members of our team ensuring a successful delivery and implementation. This position requires entrepreneurial mindset, excellent communication skills, goal oriented attitude, ability to interface directly with internal stakeholders & vendors in understanding and influencing product feature delivery. As a Senior Product Associate in Home Lending, you will facilitate feature delivery in partnership with business stakeholders, design, architecture, engineering, and area product colleagues to create the best experience possible for our Sales teams and customers. You will partner with cross-functional teams to deliver transformative solutions - showcasing your attention to detail in developing story maps that support feature requirements and acceptance criteria that are foundational in delivering best-in-class products. Job responsibilities * Develop concise user stories and process flows that support the design and development of the Chase MyHome product * Collaborate with feature teams and architects to translate business requirements into actionable stories, technical specifications, and design documents. * Ensure that requirements meet the complex nature of the business while always focusing on the end user experience * Support testing cycles (User Acceptance Testing, Regression, system, Prod Checkout) * Apply critical thinking to identify and develop new ideas / innovations that will add value to the business and team Required qualifications, capabilities and skills * 3+ years hands-on experience in product delivery * Experience with the Agile product delivery methodology * Ability to prioritize multiple tasks and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment * Self-driven with ability to work independently with minimal supervision * Detail oriented, strong analytical/problem solving skills * Ability to work under pressure with time-boxed deliveries * Embrace continuous learning and leverages new knowledge to deliver innovative technology and AI solutions that enhance the product and facilitate business value * Familiarity with Customer Relationship Management services * Bachelor's degree required Preferred qualifications, capabilities and skills * Mortgage Industry, Home Lending, Real Estate experience is preferred
    $58k-78k yearly est. Auto-Apply 6d ago
  • Catastrophe Modeling Analyst (Mid-level)

    USAA 4.7company rating

    Remote

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As part of Catastrophe Modeling team in the P&C Catastrophe Risk Management organization, this individual will run catastrophe modeling software, validate that modeled loss results are appropriate for USAA's property and auto lines of business, understand and communicate nuances behind modeled loss results, recommend and apply overlays or adjustments as needed, improve processes, and maintain strong model documentation. This role will work collaboratively with other areas, such as Pricing, State Management, Product Management, Exposure Analytics Team, Underwriting, CFO Forecast & Planning team, and Reinsurance team, to achieve the best possible business solutions to quantify and manage USAA's catastrophe risk. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. Applies advanced analytical techniques to tackle business problems that are typically medium to large scale with impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to optimally present to colleagues for peer review and mid-to-upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and captures the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. Understands and embraces emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). Demonstrates proficiency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: Advanced Degree in an Engineering field, Climate Science field, Mathematics or Statistics. 4 years of catastrophe model development and/or validation experience, deep understanding of catastrophe models, experience modifying catastrophe models or their output to improve quantification of risk of loss, and/or experience developing/implementing full solutions to quantify catastrophe risk by deploying probabilistic models in conjunction with risk scoring models and other analytical tools. Experience developing and/or using vendor catastrophe models, such as Verisk/AIR, KCC, Cotality/CoreLogic, or Moody's/RMS. Experience demonstrating strong learning agility, creative problem solving, project management skills, ability to identify and implement process improvements, strong written and verbal communication skills, and initiative. Ability to work in collaboration with the team and with external business partners, as well as an ability to work independently. Certified Catastrophe Risk Management Professional (CCRMP) or Certified Specialist in Catastrophe Risk (CSCR) credentials are a plus. Experience programming in Python. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $93,770 - $168,790. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $93.8k-168.8k yearly Auto-Apply 19d ago
  • Sales Strategy Support Analyst, Senior Associate

    Jpmorgan Chase 4.8company rating

    Columbus, OH jobs

    J.P. Morgan Private Client is a line of business within Consumer & Community Banking, dedicated to helping affluent clients achieve their banking, lending, and investment goals. Operating in a highly dynamic environment shaped by evolving client behaviors, regulatory changes, and close partnerships with other Consumer & Community Banking businesses, our team is at the forefront of redefining service standards. As a Sales Strategy Support Analyst of this collaborative, action-oriented team, you will work alongside sales & service professionals to provide actionable insights, lead projects to solve problems, drive results, and communicate with multiple senior leaders. The team leads large initiatives that optimize end-to-end processes, small initiatives to deliver quick value to elevate the customer experience and foster a culture of continuous improvement. You will map, simplify, and document processes to reduce manual touch points and enhance operational efficiency, analyze data, and communicate complex ideas through compelling narratives. This dynamic role requires initiative, judgment, flexibility, and a collaborative approach, offering the opportunity to work with colleagues from across the business and make a significant impact on our client experience journey with an operational excellence foundation. Job Responsibilities + Build and maintain partnerships across the firm to drive consistency in business processes, improvements, and escalations. + Identify, document, and analyze areas for process improvement, gaps, or outages. + Map and analyze key business processes using data analytics to uncover inefficiencies and recommend solutions. + Synthesize large data sets and apply analytical tools to support strategic decision-making. + Organize and present information effectively, demonstrating expertise in Excel, PowerPoint, and storytelling techniques. + Lead and manage key projects and multiple work streams, fostering a collaborative and high-performing team culture. + Communicate with business partners and senior leaders to understand project needs and drive next steps. + Present actionable insights to executives and stakeholders, building trusted advisor relationships. + Collaborate with Lines of Business and IT to evaluate and optimize technology platforms for digital transformation. + Leverage AI and advanced analytics to deliver innovative solutions to complex business challenges. + Mentor team members and promote a culture of continuous learning and improvement. Required Qualifications, Capabilities and Skills + Bachelor's degree in Business, Finance, Engineering, or related field. + Minimum 3 years of relevant experience in a service, analytical, or business management role. + Proven ability to lead, influence positive change, and exercise sound judgment in challenging environments. + Strong collaboration skills and adaptability to change. + Exceptional written and oral communication skills for technical and non-technical audiences; comfortable presenting to senior leaders. + Demonstrated ability to multi-task and manage executive communications. + Experience delivering high-quality presentations and reports for diverse stakeholders. + Skilled in time management, prioritization, and working with different stakeholder groups. + Self-motivated, independent, and able to execute deliverables with speed and precision. + Dedicated learner with a commitment to skill development and continuous improvement. + Ability to travel up to 25%. Preferred Qualifications, Capabilities and Skills + Knowledge of banking, lending, and wealth products is desired. + Proven expertise or certification in Management Consulting, Lean Six Sigma, Agile methodologies, Change Management, or Organizational Design. + Experience implementing automation to streamline workflows and reduce manual effort, increasing overall productivity. + Use of agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change. + Outstanding customer service skills. + Flexibility to work or attend meetings outside of normal hours. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans **Base Pay/Salary** New York,NY $71,250.00 - $115,000.00 / year
    $71.3k-115k yearly 60d+ ago
  • Sales Strategy Support Analyst, Senior Associate

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH jobs

    JobID: 210680171 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $71,250.00-$115,000.00 J.P. Morgan Private Client is a line of business within Consumer & Community Banking, dedicated to helping affluent clients achieve their banking, lending, and investment goals. Operating in a highly dynamic environment shaped by evolving client behaviors, regulatory changes, and close partnerships with other Consumer & Community Banking businesses, our team is at the forefront of redefining service standards. As a Sales Strategy Support Analyst of this collaborative, action-oriented team, you will work alongside sales & service professionals to provide actionable insights, lead projects to solve problems, drive results, and communicate with multiple senior leaders. The team leads large initiatives that optimize end-to-end processes, small initiatives to deliver quick value to elevate the customer experience and foster a culture of continuous improvement. You will map, simplify, and document processes to reduce manual touch points and enhance operational efficiency, analyze data, and communicate complex ideas through compelling narratives. This dynamic role requires initiative, judgment, flexibility, and a collaborative approach, offering the opportunity to work with colleagues from across the business and make a significant impact on our client experience journey with an operational excellence foundation. Job Responsibilities * Build and maintain partnerships across the firm to drive consistency in business processes, improvements, and escalations. * Identify, document, and analyze areas for process improvement, gaps, or outages. * Map and analyze key business processes using data analytics to uncover inefficiencies and recommend solutions. * Synthesize large data sets and apply analytical tools to support strategic decision-making. * Organize and present information effectively, demonstrating expertise in Excel, PowerPoint, and storytelling techniques. * Lead and manage key projects and multiple work streams, fostering a collaborative and high-performing team culture. * Communicate with business partners and senior leaders to understand project needs and drive next steps. * Present actionable insights to executives and stakeholders, building trusted advisor relationships. * Collaborate with Lines of Business and IT to evaluate and optimize technology platforms for digital transformation. * Leverage AI and advanced analytics to deliver innovative solutions to complex business challenges. * Mentor team members and promote a culture of continuous learning and improvement. Required Qualifications, Capabilities and Skills * Bachelor's degree in Business, Finance, Engineering, or related field. * Minimum 3 years of relevant experience in a service, analytical, or business management role. * Proven ability to lead, influence positive change, and exercise sound judgment in challenging environments. * Strong collaboration skills and adaptability to change. * Exceptional written and oral communication skills for technical and non-technical audiences; comfortable presenting to senior leaders. * Demonstrated ability to multi-task and manage executive communications. * Experience delivering high-quality presentations and reports for diverse stakeholders. * Skilled in time management, prioritization, and working with different stakeholder groups. * Self-motivated, independent, and able to execute deliverables with speed and precision. * Dedicated learner with a commitment to skill development and continuous improvement. * Ability to travel up to 25%. Preferred Qualifications, Capabilities and Skills * Knowledge of banking, lending, and wealth products is desired. * Proven expertise or certification in Management Consulting, Lean Six Sigma, Agile methodologies, Change Management, or Organizational Design. * Experience implementing automation to streamline workflows and reduce manual effort, increasing overall productivity. * Use of agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change. * Outstanding customer service skills. * Flexibility to work or attend meetings outside of normal hours.
    $71.3k-115k yearly Auto-Apply 60d+ ago
  • Lead Business Strategy & Planning Analyst

    USAA 4.7company rating

    Remote

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Join our Member Value team as a Lead Business Strategy Analyst. This role is instrumental in shaping the future of our member service experiences by bridging in-depth analytics with strategic foresight. You will analyze current trends, identify emerging opportunities, and develop robust plans to drive higher member satisfaction and value. You will collaborate closely with business leaders to translate strategic vision into actionable plans. This is a unique opportunity to apply your analytical and strategic planning skills to set the course for the future of member experience. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions. Leads integration of the analytic strategy and business strategy. Oversees efforts to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further. Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort. Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience. Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals. Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills. Serves as a team lead and provides guidance and on-the-job training to team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data and/or analytics or strategy consulting. Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights. Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. Experience influencing business decisions. Strong analytical skills with experience using hypotheses-driven problem solving. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). What sets you apart: Prior U.S. military service or being a military spouse/domestic partner is highly valued. Expert-level understanding of Agile methodologies and proven ability to effectively manage organizational demand and capacity by identifying, prioritizing, and optimizing work across multiple teams. Understanding of the customer/member journey, service operations, and broader business strategy, with the ability to connect analytical insights to overarching business objectives. Demonstrated ability to develop strategic plans, identify future trends, and translate findings into actionable strategic initiatives that enhance member experience across all touchpoints. Exceptional communication and presentation skills, with a proven talent for translating complex insights and strategic recommendations into compelling narratives, driving buy-in and action. Proven ability to tackle complex challenges, develop data-driven recommendations, and critically assess strategic options to inform planning and execution. Ability to work independently, manage strategic planning projects effectively, and proactively identify opportunities for analytical exploration and strategic advancement. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $62k-73k yearly est. Auto-Apply 13d ago
  • Analyst - B2B Growth Enablement Insights

    American Express 4.8company rating

    Columbus, OH jobs

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** The B2B Growth Enablement Insights Analyst will play a key role in scaling the expansion of charge volume across the Large Market and Global Commercial Services client base. This role partners closely with sales leaders, individual contributors, and cross-functional stakeholders to ensure teams have the data, insights, and operational support needed to drive increased expansion charge volume. Designed as a force multiplier for a virtual U.S. based expansion sales organization, this role sits at the intersection of data, process, and sales execution, driving measurable business growth by enabling teams to expand B2B charge volume across the client base. + Partner with sales leaders, individual contributors, and key business partners to assist and execute key strategic expansion and growth projects. + Conduct analysis of spending, supplier data, and portfolio/vertical trends to identify growth opportunities. + Maintain accurate Salesforce (OneForce) data, dashboards, and reporting to provide visibility into expansion activity, enablement progress, and impact on charge volume growth + Apply clear prioritization and engagement criteria to ensure support efforts are focused on the highest-impact accounts and initiatives **Minimum Qualifications** + Experience working with data to identify trends, insights, or growth opportunities, including comfort with large or complex datasets + Strong analytical and problem-solving skills with financial acumen; proficiency in Excel and PowerPoint required (Salesforce experience a plus). + Strong organizational and project management skills, with the ability to coordinate across multiple stakeholders and priorities + Effective written and verbal communication skills, with the ability to translate complex information into clear, actionable guidance + Ability to prioritize work based on business impact and operate effectively in a fast-paced, collaborative setting + Intellectual curiosity and ability to work through ambiguity. + Location: United States, Virtual **Preferred Qualifications** + Bachelors Degree + 3 years of experience in sales enablement, sales operations, commercial analytics, project management, or a related role supporting B2B sales teams **Qualifications** Salary Range: $65,500.00 to $102,500.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 26001057
    $65.5k-102.5k yearly 5d ago
  • Portfolio Risk Reporting Analyst

    U.S. Bank 4.6company rating

    Cincinnati, OH jobs

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. **Job Description** Partners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense. Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically more than six years of applicable experience Preferred Skills/Experience + Experience in a reporting role, creating new data structures, building new reports and analyzing data to present findings to multiple groups + Intermediate to Advanced skills with SAS, PowerBI, Tableau or other similar software products. + Experience in model development and building scorecards + Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business + Considerable understanding of the business line's operations, products/services, systems, and associated risks/controls + Thorough knowledge of Risk/Compliance/Audit competencies + Strong analytical, process facilitation and project management skills + Effective presentation, interpersonal, written and verbal communication skills + Effective relationship building and negotiation skills + Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations + Applicable professional certifications This role requires working from a U.S. Bank location three (3) or more days per week. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (****************************************************************************** . **Benefits:** Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (********************************************************************** . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. **Posting may be closed earlier due to high volume of applicants.**
    $105.4k-124k yearly 14d ago
  • IT Banking Business Analyst-LoanIQ

    Keybank 4.4company rating

    Brooklyn, OH jobs

    We are seeking an experienced Business Analyst to join our Commercial Lending technology team. This role will work closely with cross-functional stakeholders to optimize application capabilities and streamline business processes. The Business Analyst will drive requirement gathering, solution design, testing coordination, and production support for Commercial Lending and related lines of business. Key Responsibilities Proven 5+ years of experience as a Business Analyst within the financial services industry, preferred with Loan IQ. Understand functional and non-functional requirements. Strong understanding of loan servicing processes and the Loan IQ data model. Experience with Loan IQ table maintenance, deal setup, accruals, fees, payments, and general ledger accounting. Translate business needs into clear technical requirements and communicate them effectively to development teams Good experience in Data Analysis, Data Mapping Participate in and/or lead user acceptance testing (UAT) to validate functional accuracy, data integrity, and user experience. Serve as a liaison between business users and technical teams, providing clarifications and governance throughout the development lifecycle. Need strong SQL and analysis skill to data mining and analysis of Business Problems Manage requirement walkthroughs with business stakeholders and ensure timely signoffs. Proficient in Microsoft Office Suite, especially Excel and Visio. Preferred Qualifications: Knowledge of Loan IQ functions , integration capabilities , LoanIQ API Familiarity with Loan IQ upgrade projects or migrations #LI-BS2 COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $70,000.00 - $120,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/23/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote
    $70k-120k yearly Auto-Apply 60d+ ago
  • Language Access Program (LAP) Analyst - Bilingual/Spanish

    Keybank 4.4company rating

    Brooklyn, OH jobs

    Who We Are At Key, we're more than a bank. We're a proud community committed to supporting our teammates' success and the success of the clients and communities we serve. Our Language Access Program (LAP) team is focused on assessing, planning and implementing an enterprise-wide language access program, making KeyBank's products and services more accessible to non-English speaking communities. The team reports into Community Banking; however, they work across the enterprise to deliver a thoughtful program. We are seeking a candidate who resides in one of the KeyBank market areas: All NY Markets Denver, CO Connecticut Springfield, MA Cleveland, OH This position is a Hybrid schedule with 3 days a week required in office. About the Role The Consumer Analyst will play a key role in supporting KeyBank's Language Access Program (LAP), which is designed to ensure equitable access to banking services for clients with diverse language backgrounds. This role will assist in managing translation project workflows, maintaining quality control of Spanish translations, and supporting the development of language resources across the enterprise. As the LAP continues to evolve, this position will also contribute to strategic initiatives such as expanding language offerings, enhancing digital accessibility, and supporting regulatory compliance. The analyst will collaborate with internal teams including Compliance, Legal, Marketing, Client Experience, and Consumer Bank Leadership, as well as external language service providers. This is an exciting opportunity for a Spanish-speaking, detail-oriented, mission-driven professional to help shape the future of inclusive banking at Key. Essential Job Functions Partner in managing translation project workflows, including request intake, compliance review, approvals, documentation, translation processing, quality review, design feedback, and final delivery to ensure timely and accurate delivery of translated content. As needed, review and assess the accuracy, completeness, and appropriateness of Spanish translations and other language assistance services provided by Key and our vendors. Ensure all Spanish translations uphold intended meaning, tone and nuance of the original content. Provide corrective feedback and suggestions to translation vendors. Coordinate language certification testing, maintain certification tracking, and contribute to the strategic development of certification program enhancements. Assist in developing and delivering training to bank employees on language access tools and resources. Support the monitoring and auditing of LAP control plans and translated document inventory. Conduct research on best practices, trends, and regulations related to language access in the financial services industry. Provide feedback and recommendations to improve the quality and consistency of language assistance services across the bank. Assist in project management activities to ensure timely implementation of LAP initiatives. Collaborate with internal partners to support the overall design and execution of the Language Access Program. Assist in preparing presentations to senior leaders. Required Qualifications Bachelor's degree in a relevant field (e.g., Spanish, Communications, Linguistics, Business, Public Policy) or equivalent work experience. Native or fluent proficiency in professional written and spoken Spanish, with a strong command of English. Detail oriented with a keen eye for linguistic and contextual discrepancies in Spanish and English. Ability to distill complex program information into clear, visually engaging presentation materials. Strong organizational, time management, and project coordination skills. Excellent written and verbal communication skills. Understanding of financial products, e.g., deposit & credit products, investments, etc. Strong interpersonal skills with the ability to work collaboratively with cross-functional teams. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Preferred Qualifications Experience in translation project management or language access services. Familiarity with regulatory requirements related to language access in banking or financial services. Knowledge of translation tools or content management systems. Prior experience in financial services COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $61,000.00 - $94,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/05/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $61k-94k yearly Auto-Apply 53d ago
  • Analyst, Portfolio Mgmt

    Keybank 4.4company rating

    Cleveland, OH jobs

    In support of the primary Portfolio Managers in the Utility, Power and Renewable Energy team, analysts perform financial analysis and prepare underwriting documents to support complex multimillion-dollar credit requests. Primary responsibility will be to assist in managing the team's $5 billion portfolio of power loans. Essential Functions Prepares analysis and write-ups for amendments, consents and waivers to existing credit documentation Monitors accounts to determine liquidity, earnings and performance trends, management capability and other essential information to secure the bank's position to minimize potential losses. Manages completion of quarterly risk reviews and annual reviews of loans Maintains extensive database of project performance, statistics and general information Creates Quarterly Power Portfolio review for distribution to credit organization Reviews and processes monthly withdrawal certificates for project companies and interacts with internal clients to ensure smooth execution Assists primary Portfolio Managers in analysis and preparation of new deals Identifies potential problem accounts and works to improve the bank's position in undesirable situations Supports in the due diligence, documentation and closing of credit facilities Prepares white papers on new initiatives in industry Conducts periodic site visits to assess management, business conditions and build rapport with accounts. Attends bank meetings on a regular basis Helps Investment Bankers/Relationship Managers in structuring transactions Contributes to other tasks for the team as needed Education Bachelor's Degree or equivalent work experience in finance, accounting, economics and/or business (required) Work Experience Experience in financial analysis, borrower analysis, and preparation of credit write-ups (required) Experience in capital markets analysis (required) Skills Proficiency in modeling financial performance and conducting financial and/or borrower analysis. Competent with Microsoft Office and the ability to learn and effectively utilize other technology applications. Ability to gather relevant research, analyze data, and synthesize information to draw conclusions and produce insights. Foundational understanding of banking and investment banking products and services. Effective presentation and communication skills, with the ability to collaboratively make an impact. Ability to plan, multi-task, manage time effectively, and lead work independently at times, with supervision of senior team members. Experience preparing credit write-ups, underwriting documents, and/or capital markets analysis. Knowledge of credit metrics, risks, and mitigants. Excellent documentation and record-keeping skills. Familiarity with relevant regulations. Effectively working with others to reach a shared goal. Consistently displaying a willingness to shoulder a fair share of the workload in addition to helping others meet their objectives. Consistently taking ownership of one's actions, decisions, and performance, and being responsible for achieving the agreed-upon outcomes. Core Competencies All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel Occasional travel to include overnight stay. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $63,000.00 - $96,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $63k-96k yearly Auto-Apply 5d ago
  • Business Technology Analyst- Process Transformation Automation Group

    Us Bank 4.6company rating

    Cincinnati, OH jobs

    At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Serves as a computer technology expert for assigned functional applications to assist business lines with development and ongoing support. Provides project release direction and support including research, analysis, review, development, implementation and monitoring of new or revised systems. Acts as a liaison for project release and typically perform analysis supporting the strategies and objectives of the business line. Compiles and analyzes information that is very detailed and often interpretive making project release recommendations based on the findings. Interfaces with internal and external resources to ensure successful completion, installation and implementation in accordance with client needs. Job Overview * Team/Business Line: Transaction Processing Shared Services (TPSS), Process Transformation Automation group. * Role Purpose: Capture and document business requirements, act as liaison between business and development teams, and support project execution and solution architecture. * Key Responsibilities: * Gather, analyze, and document business requirements for projects. * Work closely with cross-functional teams to clarify requirements and resolve questions. * Serve as the main point of contact between business lines and development teams, ensuring clear communication and understanding. * Proactively identify potential issues and work to prevent them during the project lifecycle. * Take initiative to resolve blockers by collaborating with relevant teams, rather than waiting for others to intervene. * Support project execution and documentation development. * Core Competencies: * Strong communication skills, with the ability to explain technical and functional concepts in layman's terms to non-technical stakeholders. * Solid understanding of the software development lifecycle and its stages. * Proactive problem-solving and issue prevention mindset. * Self-motivation and ability to drive resolution of project blockers independently. * Experience working with cross-functional teams. * Domain knowledge is a plus but not required. Basic Qualifications * Bachelor's degree, or equivalent work experience * Eight or more years of direct experience with project management responsibilities Preferred Skills/Experience * Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations * Strong understanding and use of project management techniques and testing processes and supervises their use * Ability to develop test schedules, review testing plans, track test issues and report on test results * Proficient computer navigation skills using a variety of software packages including Microsoft Office applications * Strong project management, organization and analytical skills * Effective interpersonal, verbal, written and presentation communication skills * Effective leadership and negotiation skills * In-depth knowledge of a business line or function area If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: * Healthcare (medical, dental, vision) * Basic term and optional term life insurance * Short-term and long-term disability * Pregnancy disability and parental leave * 401(k) and employer-funded retirement plan * Paid vacation (from two to five weeks depending on salary grade and tenure) * Up to 11 paid holiday opportunities * Adoption assistance * Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.
    $92.8k-109.2k yearly 3d ago
  • Lead Forecast Process & Controls Analytics Consultant

    Wells Fargo 4.6company rating

    Columbus, OH jobs

    About this role: Wells Fargo is seeking a Lead Forecast Process & Controls Analytics Consultant (P4) to join our growing Marketing Science team as part of Consumer Banking and Lending (CBL). This role will own controls processes across the Test Design & Planning team, including playing a pivotal role in the marketing forecast process. Additional responsibilities of the role include developing and maintaining documentation & other deliverables in support of the broader Test Design & Planning team and CBL Marketing Stakeholders to help drive testing strategies, and budget & forecasting decisions, and enabling consistency and efficiency in support of these critical processes. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: * Partner with multiple stakeholders to create and maintain critical processes for the marketing budget and forecast to ensure consistency and on-time execution. * Drive efficiency and consistency in the monthly forecast process by creating and maintaining various views, documents, and outputs to assist in making optimal strategic marketing decisions and communicating key information to various partners and senior leaders. * Ensure all Test Design projects adhere to policies, and compliance & legal regulations. * Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership. Required Qualifications: * 5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: * 1+ years of previous marketing campaign analytics experience or marketing forecast experience * Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines * Strong analytical skills, with experience using data and insights to inform marketing decisions * Experience owning or creating risk and controls documentation * Excellent communication and interpersonal skills, with the ability to build strong relationships with cross-functional teams * Experience with large production data sets * Proficiency in SQL, Python / R, and other programming languages, along with Excel * Master's degree or higher in a quantitative discipline such as mathematics, statistics, engineering, physics, economics, or computer science Job Expectations: * Ability to travel up to 10% of the time. * This position offers a hybrid work schedule. This position is not eligible for Visa sponsorship. Posting Location(s): * 401 S Tryon St. - Charlotte, North Carolina 28202 * 3075 Loyalty Cir. - Columbus, Ohio 43219 Required locations listed. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $100,000.00 - $163,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. * Health benefits * 401(k) Plan * Paid time off * Disability benefits * Life insurance, critical illness insurance, and accident insurance * Parental leave * Critical caregiving leave * Discounts and savings * Commuter benefits * Tuition reimbursement * Scholarships for dependent children * Adoption reimbursement Posting End Date: 6 Feb 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $100k-163k yearly 3d ago
  • Sr IAM HPAM Analyst

    Keybank National Association 4.4company rating

    Brooklyn, OH jobs

    The Sr. IAM HPAM Analystis responsible for ensuring that Identity & Access Management (IAM) practices align with organizational IT and Security standards. This role focuses on maintaining compliance, managing privileged access, and supporting evidence-based audits across a variety of technology platforms. This person will drive integration with existing systems, process enhancements and improvements through automation and data capture to minimize manual intervention and increase oversight to the IAM Governance programs, enhancing the audit posture and process. Key Responsibilities IAM & Access Control Oversight: * Collect, validate, and organize configuration and access control data across a wide variety of systems and technology platform types. * Draft detailed privileged access criteria for technology platforms. * Analyze and identify persistent privileged access violations, including non-compliant "Break the Glass" (BTG) configurations. * Identify, Track, pursue, and validate remediation of IAM-related compliance violations. * Collect, validate, and file evidence for compliance activities; communicate and collaborate with platform teams as needed. * Draft narratives and maintain orderly records for audit and compliance purposes. * Liaise with subject matter experts to ensure alignment on access criteria and standards interpretation. * Perform other duties as assigned, adapting to evolving organizational needs. Education & Experience: * Experience with Identity & Access Management (IAM) * Experience with asset management and CMDB concepts (ServiceNOW) * Experience with cloud IAM concepts and best practices as they pertain to human and non-human identities * Mastery of MicroSoft Excel preferred * Professional security certifications (e.g., CISA) preferred. * Understanding of the Payment Card Industry (PCI) standards preferred. * Understanding for ServiceNOW Integration capabilities for compliance Dashboarding and reporting is a plus Skills & Competencies * Strong understanding of server/application access patterns and reference architectures (firewalling, jump hosts, Privileged Session Management, Database Structures, Break the Glass processes, and Just In Time secrets access). * Ability to apply and assess evidence against standards for compliance, reaching clear pass/fail conclusions. * Effective communication skills for articulating standards, requirements, and remediation needs to engineers, application owners and management. * Strong organizational skills for tracking compliance violations, remediation progress, status reporting, and filing compliance documentation. * Functional knowledge of permissions criteria and the ability to adapt across diverse systems. * Functional knowledge Cloud account provisioning, access management, and compliance * Familiarity with common technologies and platforms such as Windows, Linux, SQL, Oracle, Cisco Routing/Switching, Palo Alto Product Suite, CyberArk, GSM, Sailpoint * Commitment to ethical conduct, professionalism, and acting in the best interests of clients and the organization. Core Values & Work Environment * Demonstrate organizational values and adhere to the Key Bank Code of Conduct. * General office environment: prolonged sitting, frequent computer use, and occasional lifting of up to 10 lbs. * Ability to communicate effectively in person, by phone/video chat, and with team members and clients. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $96k-181k yearly Auto-Apply 13d ago
  • Sr IAM HPAM Analyst

    Keybank 4.4company rating

    Brooklyn, OH jobs

    The Sr. IAM HPAM Analystis responsible for ensuring that Identity & Access Management (IAM) practices align with organizational IT and Security standards. This role focuses on maintaining compliance, managing privileged access, and supporting evidence-based audits across a variety of technology platforms. This person will drive integration with existing systems, process enhancements and improvements through automation and data capture to minimize manual intervention and increase oversight to the IAM Governance programs, enhancing the audit posture and process. Key Responsibilities IAM & Access Control Oversight: Collect, validate, and organize configuration and access control data across a wide variety of systems and technology platform types. Draft detailed privileged access criteria for technology platforms. Analyze and identify persistent privileged access violations, including non-compliant “Break the Glass” (BTG) configurations. Identify, Track, pursue, and validate remediation of IAM-related compliance violations. Collect, validate, and file evidence for compliance activities; communicate and collaborate with platform teams as needed. Draft narratives and maintain orderly records for audit and compliance purposes. Liaise with subject matter experts to ensure alignment on access criteria and standards interpretation. Perform other duties as assigned, adapting to evolving organizational needs. Education & Experience: Experience with Identity & Access Management (IAM) Experience with asset management and CMDB concepts (ServiceNOW) Experience with cloud IAM concepts and best practices as they pertain to human and non-human identities Mastery of MicroSoft Excel preferred Professional security certifications (e.g., CISA) preferred. Understanding of the Payment Card Industry (PCI) standards preferred. Understanding for ServiceNOW Integration capabilities for compliance Dashboarding and reporting is a plus Skills & Competencies Strong understanding of server/application access patterns and reference architectures (firewalling, jump hosts, Privileged Session Management, Database Structures, Break the Glass processes, and Just In Time secrets access). Ability to apply and assess evidence against standards for compliance, reaching clear pass/fail conclusions. Effective communication skills for articulating standards, requirements, and remediation needs to engineers, application owners and management. Strong organizational skills for tracking compliance violations, remediation progress, status reporting, and filing compliance documentation. Functional knowledge of permissions criteria and the ability to adapt across diverse systems. Functional knowledge Cloud account provisioning, access management, and compliance Familiarity with common technologies and platforms such as Windows, Linux, SQL, Oracle, Cisco Routing/Switching, Palo Alto Product Suite, CyberArk, GSM, Sailpoint Commitment to ethical conduct, professionalism, and acting in the best interests of clients and the organization. Core Values & Work Environment Demonstrate organizational values and adhere to the Key Bank Code of Conduct. General office environment: prolonged sitting, frequent computer use, and occasional lifting of up to 10 lbs. Ability to communicate effectively in person, by phone/video chat, and with team members and clients. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $96k-181k yearly Auto-Apply 13d ago
  • Sr. Analyst - Commercial Strategy

    Keybank 4.4company rating

    Cleveland, OH jobs

    127 Public Square, Cleveland, Ohio- Required As a member of the Commercial Bank Strategy Team, the Senior Analyst will work closely with the members of the Strategy team and Business Leaders across the Commercial Bank to evaluate and execute strategic business initiatives. They will develop a deep understanding of our markets, customer needs, product functionality, industry trends, and our competitive landscape to support business growth. Responsibilities Work alongside the members of the Strategy team to develop and support strategic initiatives - develop strategy in partnership with executives (define problem, structure a framework, build recommendations, and a successful path to execution). Coordinate and develop presentation materials and supporting documentation to provide regular status updates on initiatives to Manager and Leadership Analyze internal and external data to provide intelligence and insights to Commercial Leadership Actively participate in projects and priorities by providing effective reporting, analytic support, and research Analyze project and business results, collect/solicit field feedback and provide thoughts on potential areas for improvement Establish and maintain effective/collaborative working relationships among team members, partners, and support areas Exhibit exceptional project management and organizational skills, collaborating closely with stakeholders and leaders to ensure key initiatives are prioritized, well-coordinated, and delivered on time Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Requirement Bachelor's or Graduate degree in related field of study (i.e., Finance, Economics, Accounting, Data Sciences, Business Analytics, Information Systems, Mathematics, or other applicable fields) Minimum 3 years of experience in banking, finance, consulting, or similar relevant experience Self-starter with a high degree of adaptability and intellectual curiosity Detail oriented and able to prioritize and manage multiple ongoing projects in parallel Ability to problem-solve and think strategically Strong capabilities leveraging the MS Office suite of products, including Excel and PowerPoint Team player with excellent communication skills (written and verbal) Strong work ethic and desire to develop personally and professionally Preferred Requirements Understanding of Commercial Banking products and services Experience supporting the execution of growth initiatives with a structured approach to achieve tight timelines on complex deliverables. Ability to synthesize, create, and communicate clear analytical insights to Senior Leadership COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $71,000.00 - $122,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/11/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid
    $71k-122k yearly Auto-Apply 6d ago
  • BSOC Central Station Event Analyst II - Third Shift

    Fifth Third Bank, N.A 4.6company rating

    Cincinnati, OH jobs

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Bancorp Security Operations Center (BSOC) is a 24/7 global crisis monitoring and reporting center that provides Time-critical indications, warning, command and control for weather-related emergencies, natural disasters, criminal activities, and geo-political crises affecting our colleagues across the global enterprise. The BSOC is Fifth Third Bancorp's Central Alarm Monitoring Station and single point of contact for all emergency and non-emergency physical security and safety issues. The BSOC documents and reports all necessary information and coordinates communication and/or necessary actions to ensure a proper and timely response to all crisis/physical security incidents. It maintains situational awareness of local, regional, and national events that could impact Fifth Third Bank colleagues and locations. The BSOC operates 24 hours a day, 7 days a week, 365 days a year, ensuring the protection of our Colleagues, Customers, and Company through Best in Class Service. Our mission is to become the leading bank security and safety department whose capabilities, knowledge of our business and understanding of our customer allows us to ensure associate safety, mitigate losses and effectively respond to crisis situations. The Bancorp Security Operations Center Analyst is an individual contributor position within the BSOC. This role is responsible for answering incoming calls regarding suspicious activity and/or security related events, and for monitoring complex alarm and surveillance systems and coordinating appropriate response to alerts. The Bancorp Security Operations Center Analyst creates reports and maintains detailed logs of all calls and activities, and contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues. This individual reports these events to our field, branch, and/or home office partners per policy and leadership guidance. The Bancorp Security Operations Center Analyst reports directly to the Security Operations Center Manager, but takes tactical direction from BSOC Supervisor and Director of CSI & BSOC Operations when directed. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Responds to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc. + Responds to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc. + Makes outgoing phone calls and dispatch proper authorities. + Operates all BSOC equipment and peripheral equipment under supervision. + Interacts with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere. + Creates reports and maintains detailed logs of all calls and activities. + Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues. + Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts. + Demonstrates excellent customer service skills when answering calls from our field, branch, or home office partners. + Responds to initial emergency issues and coordinates appropriate actions per policy related to the home offices, branch, call centers, and corporate offices. + Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other threat issues. + Monitors the security & safety for all colleagues, including those who travel. + Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise physical security team. + Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation. + Performs other duties as may be assigned by the SOC leadership team. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + High school diploma or equivalent, college degree preferred. + 1-3 year(s) of 911 Dispatching or Emergency Communications Experience, Law Enforcement or Criminal Justice related field. + Successful completion of 4 week on the job training. + Successful completion of critical skills tests (CSAA testing, PACOM, & March Training). + Ability to defuse emotional situations and effectively deliver instructions regarding safety. + Ability to multi-task and work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime. + Work effectively within a high-intensity environment answers incoming calls regarding suspicious activity and/or security related events. + Competency to perform all disaster recovery tasks, including BSOC operation. + Self-motivated problem solver with demonstrated analytical skill set. + Good organizational, multi tasking, and time management skills. + Ability to work in a team environment. + Demonstrated verbal and written communication skills, 30 wpm. + Experience with Microsoft Office Suite. WORKING CONDITIONS: + General office environment in a Central Station setting. + Extended viewing of computer monitors/screens. + Minimal domestic travel may be required. #LI-EG1 BSOC Central Station Event Analyst II - Third Shift At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
    $77k-90k yearly est. 56d ago
  • BSOC Central Station Event Analyst II - Third Shift

    Fifth Third Bank 4.6company rating

    Cincinnati, OH jobs

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Bancorp Security Operations Center (BSOC) is a 24/7 global crisis monitoring and reporting center that provides Time-critical indications, warning, command and control for weather-related emergencies, natural disasters, criminal activities, and geo-political crises affecting our colleagues across the global enterprise. The BSOC is Fifth Third Bancorp's Central Alarm Monitoring Station and single point of contact for all emergency and non-emergency physical security and safety issues. The BSOC documents and reports all necessary information and coordinates communication and/or necessary actions to ensure a proper and timely response to all crisis/physical security incidents. It maintains situational awareness of local, regional, and national events that could impact Fifth Third Bank colleagues and locations. The BSOC operates 24 hours a day, 7 days a week, 365 days a year, ensuring the protection of our Colleagues, Customers, and Company through Best in Class Service. Our mission is to become the leading bank security and safety department whose capabilities, knowledge of our business and understanding of our customer allows us to ensure associate safety, mitigate losses and effectively respond to crisis situations. The Bancorp Security Operations Center Analyst is an individual contributor position within the BSOC. This role is responsible for answering incoming calls regarding suspicious activity and/or security related events, and for monitoring complex alarm and surveillance systems and coordinating appropriate response to alerts. The Bancorp Security Operations Center Analyst creates reports and maintains detailed logs of all calls and activities, and contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues. This individual reports these events to our field, branch, and/or home office partners per policy and leadership guidance. The Bancorp Security Operations Center Analyst reports directly to the Security Operations Center Manager, but takes tactical direction from BSOC Supervisor and Director of CSI & BSOC Operations when directed. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responds to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc. Responds to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc. Makes outgoing phone calls and dispatch proper authorities. Operates all BSOC equipment and peripheral equipment under supervision. Interacts with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere. Creates reports and maintains detailed logs of all calls and activities. Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues. Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts. Demonstrates excellent customer service skills when answering calls from our field, branch, or home office partners. Responds to initial emergency issues and coordinates appropriate actions per policy related to the home offices, branch, call centers, and corporate offices. Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other threat issues. Monitors the security & safety for all colleagues, including those who travel. Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise physical security team. Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation. Performs other duties as may be assigned by the SOC leadership team. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma or equivalent, college degree preferred. 1-3 year(s) of 911 Dispatching or Emergency Communications Experience, Law Enforcement or Criminal Justice related field. Successful completion of 4 week on the job training. Successful completion of critical skills tests (CSAA testing, PACOM, & March Training). Ability to defuse emotional situations and effectively deliver instructions regarding safety. Ability to multi-task and work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime. Work effectively within a high-intensity environment answers incoming calls regarding suspicious activity and/or security related events. Competency to perform all disaster recovery tasks, including BSOC operation. Self-motivated problem solver with demonstrated analytical skill set. Good organizational, multi tasking, and time management skills. Ability to work in a team environment. Demonstrated verbal and written communication skills, 30 wpm. Experience with Microsoft Office Suite. WORKING CONDITIONS: General office environment in a Central Station setting. Extended viewing of computer monitors/screens. Minimal domestic travel may be required. #LI-EG1 BSOC Central Station Event Analyst II - Third Shift At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
    $77k-90k yearly est. Auto-Apply 56d ago

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