Bank of Hope jobs - 27 jobs

Build and maintain strong client relationships. Address client issues effectively. Work accurately with close attention to detail and maintain confidentiality of sensitive information. Generate new business through a consultative sales approach. Analyze and organize financial information and perform complex financial calculations. Structure the loans according to the customer's needs and the bank's underwriting guidelines. Present the loans to various credit approving authorities within the bank. Close approved loans and support loan servicing, including collecting updated financials and collection. Respond effectively to the most sensitive inquiries or customer complaints. Make effective and persuasive presentations on controversial or complex topics to top management, employees, regulators, or board members. Assist in conducting due diligence requested and compliance requirements. Assist Team leader/Group Leader in achieving the group goals including loans and deposits. Monitor and maintain the clients' financials and covenants. Other miscellaneous duties Job Qualifications/Requirements Education/Credentials Bachelor's Degree, or equivalent work experience. Prior Experience 7-10 years of experience in commercial lending, business development and portfolio management. Technical Skills Prioritizing customer satisfaction and understanding their needs is key. Proficiency in understanding core bank products and services Excellent organization skills and ability to handle and prioritize multiple tasks. Detailed knowledge of banking regulations and laws; compliance documentation, and reporting requirements. Thorough knowledge of bank's credit policy & procedure and underwriting guidelines. Excellent interpersonal, written, and verbal communication and presentation skills. Present a professional image in dealing with customers, interdepartmental and external representatives. The salary range for this full-time position is $100,000.00 annually - $150,000.00 annually + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Responsible for managing and coordinating the deposit account opening and deposit customer onboarding in a timely and efficient manner. Identify opportunities for streamlining and improving account opening procedures working closely with internal teams to enhance overall efficiency (including with regard to deposit control/tri-party or similar agreements). Provide exceptional customer service by addressing inquiries, resolving concerns, and providing guidance. Liaise with internal teams on BSA/AML/KYC matters to ensure alignment to requirements and standards. Supervise the account opening, account maintenance, and where appropriate execution of Bank's duties as depository institution under deposit control/tri-party or similar agreement. Adhere to policies and procedures plus industry and regulatory compliance. Work with relevant internal support groups on account opening and on-going account maintenance. Provide highest level of customer service when needed. Take customer centric approach to problem solving ensuring high level of service while adhering to regulatory and bank requirements and expectations. Ensure all deposit control/tri party or similar agreements are in alignment with bank's operational abilities. Ensure implementation of practices and procedures to ensure high level of performance and ability to meet expectations regarding deposit control/tri-party or similar agreements. Job Qualifications/Requirements Education/Credentials Minimum Education Level: bachelor's degree (preferably in Finance, Business or Economics). Prior Experience Minimum Job Experience: 7+ years' experience in commercial banking. Technical Skills Required: Must be able to work independently, a motivated self-starter with a disciplined approach to business development. Computer/software skills: Proficient in Excel, Word, PowerPoint, and Outlook. The salary range for this full-time position is $140,000.00 annually - $150,000.00 annually + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Keep abreast of industry changes, local economic, financial and legislative events which may have an impact on commercial lending activities. Analyze cash flow, liquidity, profitability, leverage and other financial ratios and be able to come to various conclusions, including evaluation of collateral and other relevant credit information. Prepare loan presentations that include all pertinent information associated with the overall risk of the loan, identifying the strengths and weaknesses of borrower's surrounding credits. Recommend or deny loan requests in conformance with banking regulations and Bank's loan policies and procedures. Gather documents to perfect the security interest in collateral, if applicable. Detect early warning signs of problem loans and immediate notification to a supervisor, Chief Credit Administrator, Loan Review, or Loan Servicing. Monitor loan covenants and conditions per loan agreement and report any violation to manager. Assist in loan closing and funding including obtaining signatures on loan documents according to the Bank's procedures. Analyze collateral values and insurance coverage. Collect loan accounts and overdraft information. Submit reports of calls made and document customer contact. Meet customers regularly and seek opportunities to grow relationship. Conduct site visits and on-site interviews under the supervision of a portfolio manager. Comply with regulatory requirements including but not limited to: Reg B, HMDA, Bank Secrecy Act, OFAC, and USA Patriot Act, CRA, Privacy, and Security. Comply with the Bank's security program, including but not limited to: Review and comply with the End-User Computing Agreement. Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions. Be current and knowledgeable in industry's trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats. Reports suspicious activities to manager, Chief Risk Officer or Information Security Officer. Mentor junior lending staff. Occasional local travel is required, as may participate in client meetings with Relationship Managers. Participate in community organizations and/or events to help the Bank meet its CRA Objectives. All other reasonable duties as assigned. Job Qualifications/Requirements Required: 5+ years of commercial lending experience. Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. Required: Ability to respond effectively to customer complaints or other sensitive inquiries. Required: Ability to make effective presentations. Required: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. Required: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Required: Strong Analytical/Math skills. Required: Effectively manage multiple deadlines and projects. Required: Knowledge of bank regulations affecting customer accounts. Required: Knowledge of lending operations, Note or International Dept policies and procedures. The salary range for this full-time position is $90,000.00 annually - $100,000.00 annually + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Attend trainings and meetings as assigned to learn and familiarize with Bank's established loan policies and procedures. Provide assistance to SAD Senior Officer and Team Leader with various facets of loan underwriting together with its required due diligence. Comply with all Bank guidelines, procedures, and eligibility requirements at all times. Comply with regulatory requirements including Bank Secrecy Act- Anti Money Laundering, OFAC, US Patriot Act, Privacy Act and Community Reinvestment Act. Assist and accompany Team Leader or Portfolio Manager on site visits and performance of on-site interviews and collateral inspections. Under the direction, guidance and supervision of Team Leader or Portfolio Manager, order and review appraisal and environmental reports if applicable. Draft and present various reports for supervising officer's review and make revisions promptly and accurately as directed. Underwrite and assist Team Leader's underwriting of Commercial Credit Memorandums (“CCMs”) and other internal approval requests and memos under supervision of Team Leader and present such work products to the appropriate lending authority for approval. Monitor and timely handle the portfolio of accounts assigned and work closely with his/her Team Leader for formulation of various strategies involving collection, workout, liquidation, and litigation. Work closely with various outside vendors needed to monitor or facilitate the collection of problem loans such as attorneys, foreclosure companies, asset search companies, title companies. Comply with the department's established guidelines on filing and maintenance of loan and Special Assets working files - both electronic and physical. Comply with the departments established desk top procedures in the performance of duties and responsibilities. Follow up on various follow-up covenants under the loan document such as collection of annual tax returns, financial statements, and complete quarterly compliance certificate and annual review as required for existing loan portfolios. Conduct at least one CRA call each quarter and participate in community affairs to identify the needs and to enhance the Bank's CRA activities. Proper record keeping of all relevant documents for all loans assigned. Communicate with all obligors, as well as all involved and interested third parties on an assigned loan as the primary contact for the Bank. Assess and analyze problems and causes of problems on loans at time of assignment through making timely business site visitations, interviewing obligors, reviewing loan files. Identify and report to appropriate channels any significant document discrepancies pertaining to loan and collateral. Collect and analyze relevant information for loan workout, collateral liquidation, and legal actions. Exercise prudent judgment in the care, preservation, and liquidation of collateral. Act and communicate in such manner to minimize liability for the Bank. Recommend and discuss workout and or liquidation strategies to minimize loss to the Bank and to maximize recovery. Initiate and monitor liquidation and legal actions carried out by outside professionals. Periodically and accurately report to the management as to the status of all assigned problem loans - i.e. monthly SAD Status Log, SAD Meeting Report, OREO Status Report, Classified Asset Report, Charge Off / Recovery Log, Charge Off Status Log, etc. Subject to final approval by the appropriate approving authority, negotiate with obligors, 3rd parties, buyers, vendors on terms and conditions. Review and comply with the End-User Computing Agreement. Comply with the Bank's security program, including but not limited to: Review and comply with the End-User Computing Agreement Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions. Be current and knowledgeable in industry's trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats. Reports suspicious activities to manager, Chief Risk Officer or Information Security Officer. Job Qualifications/Requirements Minimum Education Level: Bachelor's Degree Combination of Experience and Education can meet the job requirements: YesRequired: Previous experience working with team settings. Good oral communication skills; ability to define problems, collect data, establish facts, and draw conclusions. Comply with all guidelines, procedures and eligibility requirements Comply with regulatory requirements including Bank Secrecy Act- Anti Money Laundering, OFAC, US Patriot Act, Privacy Act and Community Reinvestment Act Previous experience a plus. Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. Ability to respond effectively to the most sensitive inquiries or customer complaints. Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. . Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail. Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct. Ability to remain flexible in order to adapt to changes in the work environment. Ability to study and apply new information. Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills. Ability to work accurately with close attention to detail. Ability to maintain confidentiality of sensitive information. Ability to work with co-workers, customers, and outside agencies professionally and tactfully. Possess a work ethic that includes neatness, punctuality, and accuracy. Exhibit a professional, businesslike appearance and demeanor. Ability to travel on short notice. Drive long distances. The salary range for this full-time position is $24.04 Hourly - $28.85 Hourly + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Come join Monet Bank's thriving retail banking team! Our Assistant Branch Managers are part of a small, vital, hands-on team who provide exceptional service and support to Monet Bank's current and prospective customers. The Assistant Branch Manager is responsible for assisting the Branch Manager in overseeing the service and operations of a retail branch location. In this essential role, you will ensure all bank policies, procedures and regulatory compliance are adhered to on a daily basis through effective communications, strong product knowledge and a friendly, responsive approach. Rather than focus on sales goals, Monet Bank is known for our competitive rates, secure growth and great service. This position supervises and leads the branch in the absence of the Branch Manager. The position may include other duties as directed by the Manager. This position is based at the Monet Bank Walnut Creek location with working hours from 8am to 5pm Monday through Friday. Essential Job Duties & Responsibilities (Include but are not limited to): Assume management responsibility in the absence of the Branch Manager Required participation in Community Reinvestment Act (CRA) activities by volunteering during business hours with qualifying organizations, ensuring all mandatory monthly metrics for the branch are met Assist in managing customer service objectives, including handling exceptions, complex issues and complaints Training, monitoring and coaching of branch team members when requested Handling of disciplinary action in a timely manner when requested Performs and supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures Motivate and encourage team member and ensure they have appropriate knowledge of all bank products Participate in employment decisions as requested, including hiring, scheduling and other related matters Performs other job-related duties or special projects as assigned Qualifications (Education, Computer Skills, Certifications, Etc.): Five (5) years banking experience preferred, with one (1) year in a management or supervisory role High School Diploma or equivalent required Adaptability to change Professional appearance and demeanor Proficiency with 10 key touch, Microsoft Office and banking software applications Demonstrated good attendance and punctuality Strong attention to detail with high concern for data accuracy Customer service orientation with effective problem-solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team member Outstanding listening and communication skills, both written and verbal Knowledge of or ability to quickly learn banking products, services, policies, procedures and regulatory guidelines Demonstrated critical thinking and decision-making skills Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment with competing priorities and deadlines Strong leadership and interpersonal skills; ability to motivate and achieve results through working together Benefits options include: Medical, dental and vision coverage 401K with company match 11 paid holidays Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis Applicant may be eligible for annual discretionary bonus No relocation assistance provided. If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you. Monet Bank and their affiliates are Equal Opportunity Employers. Monet Bank and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws. All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links: FMLA EEO EPPA Notice to California Residents: Monet Bank and their affiliates may collect personal information about you as part of the job application or employment process. Please see the California Privacy Rights Act Policies at CPRA Policy, CPRA Policy | CLMG Corp, CPRA | CSG Investments CPRA Policy | for details.

Come join our thriving retail banking team and bring your passion for great customer service! Retail Banking Specialists are part of a small, vital, hands-on team who provide exceptional frontline service and support to our current and prospective customers. In this essential role for Monet Bank (operating under the Beal Bank Texas charter), you will ensure all bank policies, procedures and regulatory compliance are adhered to on a daily basis through effective communications, strong product knowledge and a friendly, responsive approach. Rather than focus on sales goals, the Bank is known for our competitive rates, secure growth and great service. This position is based at Monet Bank's San Diego, CA location with working hours from 8am to 5pm Monday through Friday. Essential Job Duties & Responsibilities (Include but are not limited to): Process a variety of customer transactions accurately and efficiently in accordance with bank policies, procedures and regulations, including the opening, servicing and closing of all account products (CDs, Money Market, Statement Savings and Retirement Accounts) Required participation in Community Reinvestment Act (CRA) activities by volunteering during business hours with qualifying organizations, ensuring all mandatory monthly metrics for the branch are met Conduct teller transactions such as cashing checks, processing deposits and withdrawals, issuing Monetary Instruments, placing stop payments, etc. Enhance the overall customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging and developing good professional relationships with customers Perform opening, closing and other branch duties Balance cash drawer and assist with cash vault balancing Open and process incoming mail Complete logs, reports and control checks while maintaining a neat and organized work area Answer incoming phone calls, address customer questions and concern and escalate any problems or disputes to appropriate internal resources for resolution Image documents and performing quality control checks Practice branch security procedures and protect customer confidentiality and privacy Qualifications (Education, Experience, Computer Skills, Certifications, Etc.): Prior experience as a teller or new account representative preferred Minimum 2-4 years customer service experience High School diploma or equivalent required Professional appearance and demeanor Proficiency with 10 key touch, Microsoft Office and knowledge of or the ability to quickly learn banking software applications Demonstrated good attendance and punctuality Strong attention to detail with high concern for data accuracy Customer service orientation with effective problem-solving and ability to maintain composure and a positive attitude when interacting with customers and team members Outstanding listening and interpersonal communication skills, both written and verbal Knowledge of or ability to quickly learn banking products, services, policies, procedures and regulatory guidelines Critical thinking and decision-making skills Excellent organizational skills with proven ability to prioritize and manage multiple projects in a fast-paced environment Self-motivated Overnight and out of town travel is possible on occasion Benefits options include: Medical, dental and vision coverage 401K with company match 11 paid holidays Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis Applicant may be eligible for annual discretionary bonus No relocation assistance provided. If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you. Monet Bank and their affiliates are Equal Opportunity Employers. Monet Bank and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws. All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links: FMLA EEO EPPA Notice to California Residents: Monet Bank and their affiliates may collect personal information about you as part of the job application or employment process. Please see the California Privacy Rights Act Policies at CPRA Policy, CPRA Policy | CLMG Corp, CPRA | CSG Investments CPRA Policy | for details.

Screen environmental service requests from lenders via Collateral 360 Prescreen tool and existing environmental due diligence (if any). Request missing/incomplete documentation from lenders. Determine policy-required report type and amount of good faith deposit and communicate recommendations to lending. Send bid/proposal requests to multiple vendors with executed Master Service Agreements with BOH. Independently choose vendor and engage report order. Communicate with venders and the business units while the report is being prepared. Review report uploads and release to lending units with description of outstanding issues. Evaluate vendor reports concerning applicable industry standards/BOH requirements and request revisions for issues (if any) identified during review. Independently prepare abbreviated ENRM review memos for due diligence reports that do not identify significant environmental concerns/issues. With supervision, prepare Technical Review Memos (including recommendations) for due diligence reports that identify significant environmental concerns. Review and process vendor invoices for payment. Manage Collateral 360 reporting functions. Participate in vendor management by rating vendors in Collateral 360 and ensuring that required vendor information is complete and timely updated. Job Qualifications/Requirements Education/Credentials Required - College degree in scientific field (engineering, environmental sciences, geology, biology, or similar area of study preferred). Preferred - Work experience for environmental due diligence provider, environmental consulting firm, environmental regulatory agency, or financial institution. Preferred - At least 2 years of work experience in relevant field. Skills Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. Reasoning Skills Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Good Analytical/Math skills Effectively manage multiple deadlines and projects Computer Skills Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail. Computer/Systems Knowledge Requirements Microsoft Outlook: Intermediate Microsoft Word: Intermediate Microsoft Excel: Intermediate Microsoft PowerPoint: Basic The salary range for this full-time position is $82,000.00 annually - $90,000.00 annually + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Customer Service: Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously. Assist customers with routine inquires related to accounts, transactions, and services, ensuring a positive banking experience. Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary. Resolve basic customer concerns and escalate complex issues to the appropriate branch personnel. Transaction Processing: Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders. Maintain a balanced cash drawer by following established cash-handling procedures. Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations. Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access. Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services. Operational Excellence: Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols. Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets. Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use. Complete assigned administrative tasks, such as updating customer records and assisting with branch audits. Teamwork and Professional Development: Collaborate with branch team members to ensure smooth daily operations and consistent service delivery. Participate in training opportunities to enhance job knowledge and stay informed about banking products and services. Support other branch functions as needed, including assisting with special projects or tasks during peak times. Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture. Job Qualifications/Requirements Education/Credentials Minimum Education Level: High School Diploma Prior Experience Experience: Some experience in retail sales and customer service functions a plus. Combination of Experience and Education can meet the job requirements: Yes Skills English: Written: Fluent Verbal: Fluent Computer/Systems Knowledge Requirements: Basic to Intermediate Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. Required: Ability to respond effectively to the most sensitive inquiries or customer complaints. Required: Ability to manage multiple tasks, projects, and deadlines simultaneously. Required: Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment. The salary range for this full-time position is $18.00 Hourly - $20.00 Hourly + bonus + benefits Salary ranges are determined based on qualifications, level, and location Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Operational Oversight: Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements. Supervise and support operational staff, including tellers and other branch personnel, in managing the day-to-day branch operations. Monitor and evaluate branch workflows to identify opportunities for process improvements and efficiencies. Ensure proper cash management, including vault operations, ATM balancing, and branch cash levels. Conduct periodic audits and reviews of operational processes to maintain compliance and minimize risks. Team Leadership & Development: Provide guidance, support, and training to operational staff to ensure adherence to policies and procedures. Serve as a resource for resolving escalated operational issues or customer concerns. Mentor team members, fostering a collaborative and professional environment. Develop employees to be trained in most Ops functions and how to proactively identify value-add opportunities and refer clients to PBO or BM. Assist the Branch Manager with staffing decisions, scheduling, and performance management for operational employees. Customer Service Support: Promote a culture of exceptional customer service by ensuring operational processes align with customer needs. Support branch staff in addressing and resolving complex customer concerns related to branch operations. Collaborate with the Branch Manager to develop strategies that enhance customer satisfaction and retention. Compliance & Risk Management: Ensure the branch complies with federal and state banking regulations, including BSA, CRA, and other compliance standards. Monitor daily operations for potential risks and take appropriate action to mitigate issues. Maintain accurate records and documentation to support compliance and risk management efforts. Oversee the preparation and submission of required reports to internal and external stakeholders. Branch Operations Administration: Manage operational tasks, such as maintaining branch supplies, overseeing facility needs, and ensuring proper functioning of equipment. Participate in special projects, system updates, or procedural changes that impact branch operations. Support the Branch Manager in achieving branch goals and contribute to strategic initiatives. Actively contribute to the Sales success/goals of the office by collaborating with BM and PBO. Job Qualifications/Requirements Education/Credentials Bachelor's degree in accounting, business administration, or related field or equivalent experience. Prior Experience Required: Minimum five years of experience in banking and three years of experience in a supervisory position. Skills English: Written: Advanced Verbal: Fluent Required: Strong leadership, organization, and problem-solving skills. Required: Comprehensive knowledge of banking policies, regulations, operational procedures. Required: Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively. Required: Proficiency with banking systems and basic computer applications. The salary range for this full-time position is $70,000.00 - $77,500.00 + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

System set-up, maintenance and training customers regarding Treasury Management products Provide courteous and professional phone and email support to customers and branch employees Support back-office activities and processes (share point, setup log etc.) Receive, research and resolve customer issues Provide 2 nd level support and coordination with 3 rd Party vendors. Remote Deposit Scanner Installations Comply with Policy & Procedures Equipment inventory (token, scanner) Application maintenance using Director system FedEx invoice maintenance Upload fees thru Block system Perform other tasks or special projects as assigned Job Qualifications/Requirements Minimum Education Level: High School Diploma or equivalent Minimum Job Experience: Administrative, clerical, customer service or banking experience is a plus Language requirements: English: Written: Intermediate, Verbal: Conversational Computer/software skills: Microsoft Outlook, Word and Excel - Intermediate Required: Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone Required: Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships Required: Detail oriented and the ability to multi-task Preferred: Korean: Conversational The salary range for this full-time position is $18.50/hr - $22.00/hr + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Branch Operations Support: Handle daily operational functions accurately and efficiently, including all other routine transactions. Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols. Assist with teller duties at least 25% of their time including peak hours or staff shortages, processing transactions such as deposits, withdrawals, transfers, and other routine transactions with efficiency. Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks. Assist with the preparation and coordination of audits, following through on any corrective actions. Customer Service & Problem Resolution: Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients. Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship. Act as a role model for front-line staff, ensuring that the highest levels of customer service are maintained at all times. Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions. Identify opportunities for cross-selling and upselling bank products and services, contributing to the branch's overall sales goals. Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts, helping to grow the branch's customer base. Team Support & Leadership: Help mentor tellers and other front-line staff on bank procedures, customer service standards, and operational tasks. Provide guidance to the team on operational issues and ensure consistent application of best practices. Assist with back-office duties as needed, including processing wire transfers, stop payments, and other administrative tasks. Job Qualifications/Requirements Education/Credentials Minimum Education Level: High School Diploma Prior Experience Required: At least 3 years of experience working in branch operations. Skills English: Written: Advanced Verbal: Fluent Required: Ability to manage multiple tasks, projects and deadlines simultaneously. Required: Excellent verbal and written communication skills. Required: Strong organizational skills with a willingness to adapt to change as needed in a fast paced environment. Additional Languages: Korean preferred The salary range for this full-time position is $24.00 Hourly - $30.50 Hourly + bonus + benefits Salary ranges are determined based on qualifications, level, and location Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Proactively build relationships with existing and new, consumer and business customers by discovering customers' needs, to provide financial advice and offer bank products that will meet customers' financial goals. Collaborate with partnerships within the bank: Treasury Management Services, Mortgage, Credit Card, and Wealth Management; to help customers with specialized financial needs, and to retain and expand profitable relationships. Comply with bank's policies, procedures, and controls to minimize risk exposures, and be compliant with applicable laws, rules and regulations. Enhance customer satisfaction and build customer loyalty, by consistently engaging and connecting with customers; and exceed service expectations in timely manners, by taking ownership to effectively review and resolve customer issues. Translate goals and expectations into specific executable, weekly and monthly, sales activities to meet or exceed individual assigned goals. Use a consultative approach and effective sales processes, to maximize sales opportunities and effectively deliver sales results. Continuously learn to expand one's knowledge of features and benefits of deposit, loan, TMS, Wealth Management, and Digital Banking products and services; to become a trusted advisor and subject matter expert whom customers can depend on. Partake in overall branch efforts as a high-level team player, providing banking expertise and support in various banking duties. Job Qualifications/Requirements 2+ years of financial services industry experience in retail, mortgage, investment, private banking, or commercial banking Ability to build strong personal connections, utilizing keen listening skills to understand customer needs to provide sound solutions, to meet financial goals resulting in lasting relationships Excellent communication skills in person and over the phone Strong desire to educate and encourage customers to connect through Bank of Hope's Digital Banking self-service options Possess a strong drive to become a top performer and stay resilient to produce top of the line result Organized and well planned to stay efficient and follow through when closing sales Highly motivational with the ability to successfully meet team objectives while maintaining high levels of individual performance Ability to interact with integrity and professionalism with customers and employees Customer service focus with experience in handling complex transactions across multiple systems Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers Knowledge and understanding of retail compliance controls, risk management, and loss prevention Experience using strong business acumen to provide financial services consultations to small business customers Knowledge and understanding of consumer lending products Actively participate in branch duties with a strong sense of teamwork The salary range for this full-time position is $24.04 Hourly - $28.85 Hourly + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Partner with relationship manager(s) in underwriting, structuring, closing and managing cash flow, ABL and real estate loans in the healthcare space (SNF, pharma, medical devices, specialty hospitals) Prepare pre-screens and credit approval memos containing in-depth analysis of the transaction structure, customer (including KYC/AML), industry, market trends and key risks and mitigants. Spearhead transaction process, lead due diligence activities and prepare financial models. Present new transactions to credit and participate in the bank's loan approval process. Review credit documentation and assist loan operations with closing and funding Proactively monitor client financial performance, covenant compliance and relevant industry/market developments Ensure the portfolio administration and risk management of each client relationship is in compliance with established BOH credit policy, procedures and business strategy as well as commercial and regulatory guidelines. Assist in training and developing credit analysts and underwriters. Continuously improve the quality and consistency of the team's underwriting and portfolio management activities. Job Qualifications/Requirements Minimum Bachelors degree 10+ years of banking or private credit lending experience with direct portfolio management experience 7+ years in the “for-profit” healthcare space Familiarity across a range of facility types including ABL, cash flow, real estate Current knowledge of market developments, regulatory changes, trends across various healthcare sectors Demonstrates strong understanding of underwriting, credit analysis, structuring, legal documentation and regulatory frameworks. Strong understanding of credit policy and procedures and able to accurately risk rate loans/credits according to BOH policy Excellent communication, negotiation and relationship manager skills. Entrepreneurial mindset, strong work ethic, high integrity and alignment with the bank's long-term vision of growth. The salary range for this full-time position is $195,000.00 - $225,000.00 + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Retain and service existing relationships under my responsibility and seek opportunities to grow those relationships with customers. Supervise and assist team leaders and relationship managers to retain their existing relationships and seek opportunities to grow the loan and deposit portfolio. Manage the loan and deposit portfolio for the RM group, ensuring credit quality and risk assessment of the relationships. Investigate and follow up on significant changes in status of existing customers; meet with customers to discuss their needs and outline appropriate bank services. Achieve the annual/quarterly the RM group goals for loans and deposits. Discuss each team's annual/quarterly goals with the team leader. Assign the RM group's CRNs to appropriate RMs to best serve the customer. Follow through on each team's progress and support them. Develop new business to grow the RM group portfolio. Report to the CCBO on the RM group/team status in a timely manner. Assist the CCBO in achieving the Commercial Banking Group's goals. Plan and manage HR matters for the RM group. Provide training and mentoring to RMs. Resolve any issues or problems that arise in the RM group. Stay current and knowledgeable on industry trends. Job Qualifications/Requirements Education/Credentials Bachelor's Degree, or equivalent work experience. Prior Experience 15+ years of experience in commercial lending, business development and portfolio management. 10+ years of management or supervisory experience. Technical Skills Prioritizing customer satisfaction and understanding their needs is key. Proficiency in understanding core bank products and services Excellent organization skills and ability to handle and prioritize multiple tasks. Detailed knowledge of banking regulations and laws; compliance documentation, and reporting requirements. Thorough knowledge of bank's credit policy & procedure and underwriting guidelines. Excellent interpersonal, written, and verbal communication and presentation skills. Present a professional image in dealing with customers, interdepartmental and external representatives. The salary range for this full-time position is $200,000.00 - $250,000.00 + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Analyze compliance data to identify trends and potential risks. Assist in preparing compliance reports for internal use and regulatory submissions. Monitor regulatory updates and assist in implementing changes. Support internal audits by providing data and documentation. Track metrics such as compliance reporting accuracy and issue resolution rates. Job Qualifications/Requirements Education/Credentials A bachelor's degree in business, finance, or a related field is required. Relevant professional certifications (e.g., CRCM, or other industry-recognized credentials) are preferred. Any equivalent combination of education, training, and relevant work experience may be considered in place of formal education requirements. Prior Experience 2-4 years in compliance roles, with a focus on analysis and reporting. Technical Skills Analytical skills, proficiency in compliance software/tools, understanding of compliance and regulatory issues. The salary range for this full-time position is $70,000.00 annually - $90,000.00 annually + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Customer Service & Sales: Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly. Build relationships by understanding customer needs and recommending appropriate banking products and services. Promote bank products and services to achieve individual and branch sales goals, including accounts, loans, and other financial solutions. Educate customers on digital banking options and self-service tools to enhance their banking experience. Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information. Transaction Processing & Account Support: Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency. Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures. Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services. Monitor and maintain cash drawer accuracy while following established cash-handling procedures. Operational Support & Compliance: Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols. Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies. Monitor and escalate any suspicious account activity or potential risks to management as needed. Maintain organized and accurate records to support branch audits and operational reviews. Team Collaboration & Development: Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals. Assist with training and mentoring new team members as directed by management. Participate in branch meetings and training sessions to stay informed of updates and best practices. Job Qualifications/Requirements Education/Credentials Minimum Education Level: High School Diploma Skills English: Written: Advanced Verbal: Fluent Required: Excellent verbal and written communication skills. Required: Strong organizational skills with a willingness to adapt to changes in a fast-paced environment. Required: Ability to manage multiple tasks, projects, and deadlines simultaneously. Required: Strong customer service skills with the ability to build and maintain relationships. Additional Languages: Korean preferred The salary range for this full-time position is $20.00 Hourly - $24.00 Hourly + bonus + benefits Salary ranges are determined based on qualifications, level, and location Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Come join our thriving retail banking team and bring your passion for great customer service! Retail Banking Specialists are part of a small, vital, hands-on team who provide exceptional frontline service and support to our current and prospective customers. In this essential role for Monet Bank (operating under the Beal Bank Texas charter), you will ensure all bank policies, procedures and regulatory compliance are adhered to on a daily basis through effective communications, strong product knowledge and a friendly, responsive approach. Rather than focus on sales goals, the Bank is known for our competitive rates, secure growth and great service. This position is based at Monet Bank's Walnut Creek. CA location with working hours from 8am to 5pm Monday through Friday. Essential Job Duties & Responsibilities (Include but are not limited to): Process a variety of customer transactions accurately and efficiently in accordance with bank policies, procedures and regulations, including the opening, servicing and closing of all account products (CDs, Money Market, Statement Savings and Retirement Accounts) Required participation in Community Reinvestment Act (CRA) activities by volunteering during business hours with qualifying organizations, ensuring all mandatory monthly metrics for the branch are met Conduct teller transactions such as cashing checks, processing deposits and withdrawals, issuing Monetary Instruments, placing stop payments, etc. Enhance the overall customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging and developing good professional relationships with customers Perform opening, closing and other branch duties Balance cash drawer and assist with cash vault balancing Open and process incoming mail Complete logs, reports and control checks while maintaining a neat and organized work area Answer incoming phone calls, address customer questions and concern and escalate any problems or disputes to appropriate internal resources for resolution Image documents and performing quality control checks Practice branch security procedures and protect customer confidentiality and privacy Qualifications (Education, Experience, Computer Skills, Certifications, Etc.): Prior experience as a teller or new account representative preferred Minimum 2-4 years customer service experience High School diploma or equivalent required Professional appearance and demeanor Proficiency with 10 key touch, Microsoft Office and knowledge of or the ability to quickly learn banking software applications Demonstrated good attendance and punctuality Strong attention to detail with high concern for data accuracy Customer service orientation with effective problem-solving and ability to maintain composure and a positive attitude when interacting with customers and team members Outstanding listening and interpersonal communication skills, both written and verbal Knowledge of or ability to quickly learn banking products, services, policies, procedures and regulatory guidelines Critical thinking and decision-making skills Excellent organizational skills with proven ability to prioritize and manage multiple projects in a fast-paced environment Self-motivated Overnight and out of town travel is possible on occasion Benefits options include: Medical, dental and vision coverage 401K with company match 11 paid holidays Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis Applicant may be eligible for annual discretionary bonus No relocation assistance provided. If you are looking to be a part of a winning team and meet the above requirements, we look forward to hearing from you. Monet Bank and their affiliates are Equal Opportunity Employers. Monet Bank and their affiliates do not discriminate against any candidate or employee on the basis of race, national origin, color, genetics, sex, marital status, sexual orientation, gender identity, age, disability, pregnancy, religion or religious affiliation, veteran or service member status, or any other characteristic protected by federal, state or local laws. All applicants have rights under federal employment laws. To view your rights and government notices on the Family Medical Leave Act (FMLA), the Equal Employment Opportunity (EEO) and the Employee Polygraph Projection Act (EPPA), please see the following Department of Labor links: FMLA EEO EPPA Notice to California Residents: Monet Bank and their affiliates may collect personal information about you as part of the job application or employment process. Please see the California Privacy Rights Act Policies at CPRA Policy, CPRA Policy | CLMG Corp, CPRA | CSG Investments CPRA Policy | for details.

Underwriting loans by analyzing historical property cash flows, guarantor's financials, and loan collateral to comply bank policies. Recommend or deny loan requests in conformance with banking regulations and Bank's loan policies and procedures. Administer and follow up on gathering loan documents. Determine if applications meet our product guidelines and denying or rejecting loans outside the parameters. Analyze the financial information to support loan approval. Gather documents to perfect the security interest in collateral, if applicable. Submit loan documents for timely loan approval or renewal approval presentations in an established format with accuracy and sufficiency of information for proper evaluation. Analyze collateral values and insurance coverage. Perform risk management on loans. Submit reports of calls made and document customer contacts for future references. Detect early warning signs of problem loans and immediate notification to a supervisor, Chief Credit Administrator, Loan Review, or Loan Servicing. Comply with regulatory requirements including Bank Secrecy Act, OFAC, and USA Patriot Act, CRA, Privacy, and Security. Develop loan and deposit customers may be required. Comply with the Bank's security program, including but not limited to: Review and comply with the End-User Computing Agreement Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions. Be current and knowledgeable in industry's trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats. Reports suspicious activities to manager, Chief Risk Officer or Information Security Officer. Job Qualifications/Requirements Education/Credentials Minimum Education Level: High School Diploma Prior Experience Required: 5+ years of banking experience, preferably in lending Technical Skills Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone. Required: Ability to respond effectively to sensitive inquiries or complaints. Required: Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members. Required: Strong analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions. Required: Ability to interpret technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Required: Good Analytical/Math skills Required: Effectively manage multiple deadlines and projects Required: Knowledge of lending operations, Note or International Dept policies and procedures Required: Knowledge of bank regulations affecting customer accounts The salary range for this full-time position is $85,000.00 annually - $105,000.00 annually + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Develop and execute a Marketing Plan to acquire new relationships, retain and expand existing customer relationships. Build and maintain strong client relationships, developing and managing a prospect pipeline, as well as developing community and center of influence relationship to advance business growth. Address client issues effectively. Work closely with product partners to develop effective plans to deepen relationships with existing clients. Generate new business through a consultative sales approach. Analyze and organize financial information and execute of complex financing transactions. Structure financing packages consistent with the Bank's risk appetite and which support the client's financing needs. Working with underwriting partners, present financing packages for credit approval within the Bank. Close approved loans and support loan servicing, including collecting updated financials and other materials necessary for compliance. Lead a team that responds effectively to the most sensitive inquiries or customer complaints. Make effective and persuasive presentations on complex topics to senior management, employees, regulators, or board members. Job Qualifications/Requirements Education/Credentials Minimum Education Level: Bachelor's Degree Preferred Major: Business Related Prior Experience Minimum Years of Experience: 10+ years of Commercial Banking Experience with a focus on Relationship Management, Business Development, Credit Underwriting and Structuring, and Marketing Required: Minimum 10 years of escalating commercial banking experience, including leading a commercial banking team of relationship managers in regional or national markets. Technical Skills In-depth knowledge of banking products and services, including credit products, treasury management, foreign exchange, and interest rate risk management. Strong understanding of credit underwriting and structuring. Excellent verbal and written communication skills to interact with clients. Excellent communication, interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization. Creative, forward thinker adept at developing innovative solutions to complex problems. Ability to communicate appropriately and effectively with all members of the organization. Highly self-motivated and directed. Fully competent and productive professional contributor with a demonstrated ability to work autonomously and within a team in a fast-paced environment with changing priorities and time constraints. Proven analytical, evaluative, and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Extensive experience working in a team-oriented, collaborative environment. Excellent communication and presentation skills, with the ability to convey complex concepts to diverse audiences. Ability to work collaboratively in a dynamic and fast-paced environment. Strong project management skills with the ability to handle multiple initiatives simultaneously. Proficiency in general computer applications. The salary range for this full-time position is $250,000.00 annually - $300,000.00 annually + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.