Quality Assurance Manager, Call Center (CCM)
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
The Quality Assurance (QA) Manager is responsible for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest industry standards. Leads a team of Risk and Quality Assurance Specialists whose duties include analyzing performance metrics, evaluating agent interactions, and implementing training and feedback initiatives to enhance service quality. Provides data-driven, actionable insights to both leadership and agents, aiming to boost customer satisfaction and ensure compliance with Bank policies.
Essential Job Functions
+ Designs, implements, and refines programs to evaluate and improve the quality of customer interactions.
+ Partners with peers and stakeholders to continuously evaluate and improve quality assurance processes, tools, and technology - staying up to date on industry trends and identifying areas where innovation is available and necessary.
+ Oversees and mentors a team of Risk and Quality Assurance Specialists, fostering a culture of continuous improvement and accountability.
+ Evaluates agent calls, processes performance data, and Operational Risk Control Statements to identify trends, training needs, and areas for improvement, making recommendations for improvement to Customer Care leadership and working with call center managers to implement and execute.
+ Conducts one-on-one coaching and group training sessions to address skill gaps and reinforce best practices among agents, as needed.
+ Delivers detailed, data-driven feedback to agents and leaders, focusing on enhancing service quality and ensuring adherence to policies and compliance standards.
+ Ensures all customer interactions comply with internal policies and regulatory requirements, mitigating potential business risks.
+ Facilitates routine calibration meetings to align team objectives, address concerns, and share insights on call center performance and quality trends.
+ Leads monthly touch base meetings with specialists to discuss performance, provide feedback and observations, and explore career interests and development goals.
+ Provides ongoing support, coaching, and feedback to specialists to improve performance and adherence to policies and procedures through reoccurring side-by-side call evaluation.
+ Leads monthly touch base meetings with agents and assistant managers to discuss performance, provide feedback and observations, and explore career interests and development goals.
+ Organizes and plans implementation of strategic initiatives provided by senior call center management.
+ Conducts resource planning by monitoring KPIs, staffing levels, and coordinating staff scheduling to meet business needs.
+ Regularly exercises discretion and judgment in the performance of essential job functions.
+ Maintains good punctuality and attendance to work.
+ Follows Bank policy, procedures and guidelines.
Knowledge, Skills & Abilities
+ Comprehensive knowledge of online banking software and call center policies and procedures.
+ Knowledge of card systems and imaging systems.
+ Comprehensive knowledge of quality monitoring tools, systems and technologies.
+ Ability to effectively communicate both verbally and in writing with cross-functional teams and senior leaders, including presenting to groups of various sizes.
+ Demonstrated ability to deliver clear, constructive feedback and effective coaching to support employee learning and performance.
+ Exceptional analytical and problem-solving skills with the ability to interpret data and make strategic recommendations.
+ Ability to work independently without close supervision.
+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
+ Ability to develop and motivate staff to achieve team goals.
+ Ability to develop, interpret and provide staff guidance on bank policies and procedures while maintaining strict confidentiality and bank secrecy.
+ Ability to work flexible hours, including evenings and weekends when needed.
+ Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint and Outlook.
Basic Qualifications
+ Bachelor's degree or commensurate experience; required.
+ Minimum of three (3) years of work experience quality assurance within a call center environment, preferably in the banking or financial services sector, required.
+ Minimum of two (2) year of supervisory experience required.
+ Minimum of two (2) years of experience with Microsoft Word and Excel required.
+ Minimum of two (2) years' experience working with core banking software (e.g., Fiserv Premier) and the applicable interfaces to a core banking software platform preferred.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Director of Compliance-Testing
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for overseeing compliance testing activities of the Bank's Compliance Program. This role exercises judgment and influence, and may constructively challenge business units to support Compliance Program objectives and ensuring compliance of laws and regulations as they apply to the financial institution. Assists in managing the compliance function to ensure ongoing compliance with all applicable regulatory requirements.
Essential Job Functions
+ Responsible for leading the development of a risk-based compliance testing program to assure compliance with laws and regulations applicable to the financial institution.
+ Conducts risk based planning for annual compliance testing schedule and presents plan for approval.
+ Provides administration to oversee the successful execution of compliance testing program objectives.
+ Manages the development of compliance testing scripts which correspond to associated regulatory requirements.
+ Recruits, develops and supervises a team of knowledgeable compliance testing professionals.
+ Demonstrates significant expertise and understanding of regulatory expectations for federally insured banks supervised by the FDIC and CFPB.
+ Supports the ongoing development of programs, policies, procedures, and training for compliance testing activities designed and executed to support an effective Compliance Management System and to advise the Board and Senior Management with timely, relevant views of compliance risk.
+ Maintains productive engagement models with executive-level management to advise and escalate issues and observed risk migration.
+ Reports compliance testing findings and recommendations to appropriate management based on the results of executed compliance testing engagements.
+ Acts independently and collaboratively across functional lines to influence results.
+ Collaborates with examiners in their audit/examination process.
+ Oversees assigned Compliance staff; assigns work and performs ongoing performance evaluations of assigned staff.
+ Provides ongoing compliance training for testing officers and employees, as necessary.
+ Manages, trains, and mentors Compliance employees of varying experience and ability.
+ Regularly exercises discretion and judgment in the performance of essential job functions.
+ Maintains good punctuality and attendance to work.
+ Follows Bank policy, procedures and guidelines.
Knowledge, Skills & Abilities
+ Comprehensive knowledge of bank compliance management systems.
+ Knowledge of banking regulations and supervisory guidance related to consumer protection and general bank operations.
+ Ability to communicate effectively both verbally and in producing succinct compliance testing final reports.
+ Knowledge of bank products and services.
+ Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
+ Ability to demonstrate effective research skills.
+ Ability to work without close supervision.
+ Ability to communicate effectively both verbally and in writing with internal and external clients.
+ Ability to demonstrate effective presentation skills for Executive-level reporting and advisement.
+ Ability to maintain confidentiality.
+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
+ Ability to use specialized software related to the job.
+ Ability to demonstrate initiative to accomplish work objectives.
+ Ability to work extended hours.
+ Ability to travel on company business; some occasional overnight travel.
+ Ability to demonstrate effective time management skills.
+ Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Qualifications
+ Bachelor degree or commensurate work experience required.
+ Minimum of eight (8) years of work experience in positions of increasing responsibility focused on financial services regulatory compliance required.
+ Prior experience interacting directly with federal banking supervisory agencies preferred.
+ Certified Regulatory Compliance Manager (CRCM) preferred.
+ Significant transaction testing/internal audit oversight and execution experience preferred.
Job Expectations
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#DNP
#LI-BS1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
FT Note Clerk I
Searcy, AR job
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the
"Apply Now"
link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at **************************************
SUMMARY
Join a team that's passionate about making a difference in Arkansas! First Security Bank is seeking a detail-oriented and motivated professional to join us as a Note Clerk. If you thrive in a fast-paced environment, value accuracy, and enjoy working collaboratively, this role is a great fit for you.
As a Note Clerk, you'll play a key role in supporting essential banking operations. Under direct supervision, you will process loans and renewals, verify transaction details, and correct any errors to ensure accuracy and compliance. This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS | AVAILABILITY
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
High School Diploma or GED will be required at the completion of your graduating year.
1-2 years of office, relevant banking, and/or professional experience are preferred.
Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required.
Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours / Week: 40 hours | Monday - Friday: 8:00am-5:00pm |*Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Verify completeness and accuracy of loan documents.
Ensure all transactions comply with banking regulations and internal policies.
Correct transaction errors and update records as needed.
Maintain tickler files and monitor for missing documentation.
Respond to internal inquiries regarding loan status and documentation.
Maintain strict confidentiality of customer account information to protect bank operations and uphold customer trust, in full compliance with privacy regulations and internal policies.
Operate computer software and equipment, telephone, scanner and copier. Expected to develop proficiency in internal bank systems and applications.
Able to hold a valid driver's license, have access to reliable transportation for arriving at work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
Additional duties may be assigned by management.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
PHYSICAL DEMANDS
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in-person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.
Senior Fraud Investigator
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for performing complex fraud incident investigations and case management, including collaboration with internal and external stakeholders to mitigate and recover loss to the Bank.
Essential Job Functions
+ Performs fraud incident management for instances described within the Bank's Fraud Risk Management Program.
+ Performs complex fraud investigations derived from escalated fraud alerts and other various sources, such as branch personnel or law enforcement.
+ Conducts complex fraud investigations and link analysis that may include multiple subjects, incidents, and jurisdictions.
+ Keeps management apprised on the status and progression of assigned complex fraud
+ Leads, trains, mentors, and/or coaches team members.
+ Conducts fraud awareness training for employees, customers, or the public, as
+ Supports Fraud Risk Management on retail training and operations with training initiatives as
+ Supports management by completing special projects, and other duties as
+ Develops and maintains professional working relationships with local law enforcement and peer bank fraud professionals.
+ Investigates possible elder abuse and reports to the appropriate groups and
+ Works with operations and front-line employees to protect customer information and prevent
+ Forms initial determinations regarding additional actions to be taken and recommends possible SAR filings to management and/or the AML Investigations team, in accordance with
+ Works with law enforcement to resolve fraud incidents and represents the Bank in court proceedings as required.
+ Regularly exercises discretion and judgment in the performance of essential job
+ Maintains good punctuality and attendance to
+ Follows Bank policy, procedures, and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of banking laws and
+ Ability to prepare and provide comprehensive investigative reports to law enforcement for criminal prosecution including the collection, preparation, and preservation of evidence.
+ Ability to effectively conduct complex investigations and link
+ Ability to communicate effectively both verbally and in
+ Ability to work independently with minimal
+ Ability and willingness to continuously build knowledge and
+ Ability to work effectively in a team
+ Ability to mentor and train other team members.
+ Ability to maintain
+ Ability to speak clearly and persuasively in positive and negative
+ Ability to read and analyze data to identify fraudulent/suspicious
+ Ability to complete tasks accurately and
+ Ability to manage several tasks simultaneously and learn
+ Ability to communicate effectively with all levels of management and
+ Ability to deal with frequent change, delays, and unexpected
+ Ability to travel on company business, including occasional overnight travel or extended
+ Ability to work extended hours to meet a goal, as
+ Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.
Basic Qualifications
+ Bachelor's degree or commensurate work experience
+ Minimum of four (4) years of work experience in fraud investigations, bank security, bank loss prevention, and/or Bank Secrecy Act reporting, required.
+ Prior experience providing court testimony in fraud related cases
+ Certification in a relevant discipline (i.e., Certified Fraud Examiner-CFE, Certified Financial Crimes Investigator-CFCI, Certified Anti-Money Laundering Specialist-CAMS) or willingness to obtain certifications, preferred.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-BS1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Senior Client Service Specialist (SCSS)
Bank OZK job in Ozark, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for ensuring effective internal controls, building professional relationships with clients, and promoting a positive, helpful, and friendly team environment. Manage direct report team members and lead day-to-day responsibilities. Lead by example and provide exceptional customer service at all times
Essential Job Functions
+ Manage direct reports, including daily supervision, interviewing and hiring, training, performance appraisals, promotion and pay recommendations, career development, and separations of direct reports.
+ Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
+ Lead, coach, monitor, and develop direct reports to successfully execute against defined business development goals, operational effectiveness, and service standards.
+ Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions.
+ Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
+ Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
+ Open new accounts, as needed, and recommend new products and services to meet client needs.
+ Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.
+ Execute strategic and tactical plans to ensure sound operational performance and effective audit results.
+ Actively promote teamwork, leading by example and taking initiative to assist others.
+ Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
+ Model and champion the Bank's standards for exceptional customer service.
+ Enthusiastically support the bank's values and mission.
+ Display a high degree of integrity, trustworthiness, and professionalism at all times.
+ Complete all essential training timely.
+ Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
+ Regularly exercise discretion and judgment in the performance of essential job functions.
+ Maintain consistently good punctuality and attendance to work.
+ Adhere to all Bank policies, procedures, and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
+ Knowledge of bank policies, procedures, and operational standards
+ Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
+ Ability to communicate effectively both verbally and in writing
+ Ability to manage, lead, mentor, and train team members, inspiring them to meet business objectives
+ Ability to act as a team-oriented leader, capable of managing and thriving in a continually changing environment
+ Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
+ Ability to work without close supervision
+ Ability to maintain confidentiality
+ Ability to follow policy and procedure including safety and security procedures
+ Ability to travel to other work locations (e.g., training, staffing shortages), as needed
+ Skill in identifying client needs
+ Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Basic Qualifications
+ High school diploma or equivalent required; bachelor's degree preferred
+ 2+ years' experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required
+ Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. required
+ Experience overseeing retail operational business functions preferred
+ Experience managing, leading and coaching professionals preferred
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#CSS
#LI-LW2
Posted Salary Range
Starting from USD $0.00/Annually
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Architectural Designer
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Performs a wide range of design duties under general supervision of a licensed architect, including designing and documenting small renovations and facilitating the work of project architects, engineers, and vendors for Bank construction upfit and remodel projects.
Essential Job Functions
+ Coordinates with architects, engineers, contractors, and vendors on construction projects.
+ Produces schematic design presentations and construction documents for small-scale renovations and tenant infill projects.
+ Assists in producing test fits for new sites targeted for acquisition.
+ Communicates with leadership and end-users to establish building program and requirements under supervision.
+ Assists in ensuring project specifications are accurate, compatible with the design intent, and are procured timely to ensure project completion.
+ Creates detailed and accurate drawings to convey design intent.
+ Assists in reviewing drawings for quality control, value engineering, and constructability.
+ Researches products and materials and recommends alternate solutions to save time and money.
+ Conducts site inspections and punch lists in coordination with construction managers.
+ Drives an automobile on company business.
+ Performs other duties as assigned.
Knowledge, Skills & Abilities
+ Basic knowledge of building technology, structures, building and accessibility codes, and space planning.
+ Ability to create detailed and accurate drawings to convey design intent.
+ Communicates effectively verbally, graphically, and in writing to customers, staff, vendors, and tenants.
+ Demonstrates effective organization, critical thinking, analytical, and problem-solving skills.
+ Manages multiple tasks with exacting deadlines in a fast-paced environment.
+ Demonstrates excellent time management skills and attention to detail.
+ Ability to work under general supervision.
+ Demonstrates effective customer service skills and the ability to communicate effectively with technical and non-technical audiences.
+ Maintains confidentiality.
+ Ability to work extended hours and travel, including overnight stays, as needed.
+ Ability to work effectively in a multidisciplinary team environment.
+ Skill in using computer, CAD Software (AutoCAD, Revit, etc.) and Microsoft Office, including Outlook, Word, and Excel.
Basic Qualifications
Basic Qualifications:
+ Bachelor's Degree in Architecture, Interior Design or related field, or commensurate work experience, required.
+ 1+ year of work experience applying computer skills including Microsoft Word, Excel, AutoCAD or Revit, etc., required.
+ Valid driver's license and a good driving record required.
Preferred Qualifications:
+ 1+ year of work experience in architecture, interior design, construction, or related field, preferred.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Data Processing II
Searcy, AR job
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the
"Apply Now"
link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at **************************************
SUMMARY
Bring your energy and professionalism to a team that's passionate about making a difference in Arkansas! First Security Bank is currently seeking a motivated and team-oriented professional to join us as a Data Processing II Specialist. This role is ideal for someone who thrives in a fast-paced environment, values accuracy, and enjoys working collaboratively to support essential banking functions.
Under the direct supervision of the assigned manager, this position is responsible for completing daily tasks across multiple systems and providing user support to internal staff, including night operations personnel. This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS | AVAILABILITY
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
High School Diploma or GED will be required at the completion of your graduating year.
Associates and/or bachelor's degree related to business and/or finance preferred.
2 years' general banking experience or similar experience preferred.
High proficiency with Outlook, Word, Excel, and Office is required.
Previous data processing experience preferred.
Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours / 40 hours per week | Availability between Monday- Friday 7:30am - 5:30pm | Occasional weekends and rotating after-hours on-call | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain and monitor critical systems such as AS400, iTera, VTL, and Bankway.
Verify and validate various system-generated reports and processes to ensure accuracy and compliance.
Reconcile internal general ledger accounts and checking accounts.
Participate in annual escheatment processes and assist with Business Continuity data entry.
Collaborate with multiple departments to facilitate training and ensure the efficient operation of the emergency notification system.
Create, manage, and track service tickets with third-party vendors.
Serve as an after-hours point of contact for critical systems to assist with error resolution.
Provide coverage for various departmental desks as assigned.
Maintain strict confidentiality of customer account information to protect bank operations and uphold customer trust, in full compliance with privacy regulations and internal policies.
Operate computer software and equipment, telephone, scanner and copier. Expected to develop proficiency in internal bank systems and applications.
Able to hold a valid driver's license, have access to reliable transportation for arriving at work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
Additional duties may be assigned by management.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
PHYSICAL DEMANDS
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in-person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.
Tax Supervisor
Fayetteville, AR job
The Opportunity:
Our Tax Supervisors serve as leaders within our tax teams by training, solving problems, and answering questions for other team members. As part of the tax group, you'll be able to nurture relationships with clients and progress your career in this fast-growing firm. The role requires an analytical mind set - someone who thrives on problem solving, has sharp attention to detail, and embraces challenges.
Your Key Responsibilities:
Demonstrate an advanced understanding of principles of tax law.
Exhibit an advanced understanding of the tax levels of authority, legal precedents, rulings, and regulations.
Effectively prepare and apply tax knowledge to individual returns and complex business returns.
Provide research support to a transaction review process.
Prepare a completed and organized tax file, including appropriate supporting documentation for the tax return.
Perform high-level reviews for individual and complex business returns.
Develop positive working relationships with all clients.
Serve as a leader within the tax group and foster an environment of teamwork.
Provide resolutions and solutions for problems and issues.
Effectively exhibit communication, listening, and problem-solving skills including asking questions.
Comply with Firm practice management procedures and systems.
Stay informed on current topics including industry trends, exploring new ideas, and continually expanding knowledge base.
Exhibit an understanding of computer systems used in tax preparation process.
Ability to work with minimal supervision.
Demonstrate effective interpersonal skills.
Maintain a minimum of 40 hours of Continuing Professional Education (CPE) each calendar year.
Qualifications:
Bachelor's degree in accounting or related field is required.
A minimum of five tax seasons.
A fully licensed Certified Public Accountant (CPA) or fully licensed Enrolled Agent (EA) is required.
Experience in Public Accounting and multistate.
Experience working within Agribusiness and related industries is preferred.
Experience with ProSystem fx Tax and Engagement, CCH, RIA, BNA and other tax preparation / research software.
Ability to work extended hours during busy seasons.
What is in it for you?
Competitive compensation
Generous Paid Time Off (PTO)
Medical, dental, and vision benefit programs
401(k) retirement
Education reimbursement
Supportive career environments
Coaching and Mentoring Program
Internal learning opportunities
Paid membership to business, civic, and professional organizations.
Emotional well-being resources
Paid life and disability insurance.
Paid maternity and paternity leave.
Paid membership fees to the state Society of CPAs as well as AICPA.
Paid CPE
What can you expect?
Initial phone screening of qualified candidates.
Panel interview with a member of Human Resources and partners who this position will interact with for candidates who advance from initial phone screen.
Secondary panel interview with member of the team this position will be working with for those who advance from the first panel interview, if needed.
Candidates not selected at any phase of the process will be contacted to advise them of Frost's decision to move in a different direction. If you would like to check on your application's status, you can call Allison Nicholas via call ************. (Please allow at least 48 hours for applications to be reviewed.)
Who is Frost?
At Frost PLLC, we provide our clients with the personalized financial advice and services they need to succeed. With years of collective accounting and business advisory experience, we are well-equipped to handle any challenge our clients may face. Our services include tax, assurance, advisory, business valuation, litigation, and animal welfare - so no matter your needs, we have you covered.
We understand that respect and responsive communication is key to a successful relationship with our associates and clients. That's why we employ associates with a can-do attitude and maintain honesty, objectivity, and creativity. If you're looking for a full-service accounting firm that will put your best interests first, look no further than Frost PLLC.
Tax Senior, Sr Tax, Tax Sr., Public accounting, Tax Senior CPA, Senior Tax Associate, Sr. Tax Associate, CPA, Certified Public Accountant
Banking Relationship Specialist (Senior Relationship Banker)
Bank OZK job in Fayetteville, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for providing sales leadership and coaching to team members, utilizing knowledge of banking products and services to build professional relationships with customers and prospects, and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.
Essential Job Functions
+ Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
+ Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
+ Open and service deposit accounts, including complex business accounts.
+ Originate a consumer loan portfolio.
+ Conduct outbound business development and community involvement activities.
+ Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
+ Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
+ Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
+ Proactively serve as a role model for banking center team members and coach relationship-building activities.
+ Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
+ Provide backup and assistance to other retail banking roles and locations, as necessary.
+ Model and champion the Bank's standards for exceptional customer service.
+ Enthusiastically support the bank's values and mission.
+ Display a high degree of integrity, trustworthiness, and professionalism at all times.
+ Actively promote teamwork, leading by example and taking initiative to assist others.
+ Complete all essential training timely.
+ Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
+ Maintain consistently good punctuality and attendance to work.
+ Adhere to all Bank policies, procedures, and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
+ Knowledge of bank policies and procedures
+ Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
+ Ability to demonstrate confidence and act as a trusted advisor.
+ Ability to communicate effectively both verbally and in writing
+ Ability to demonstrate team player approach, capable of thriving in a continually changing environment
+ Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
+ Ability to work without close supervision
+ Ability to maintain confidentiality
+ Ability to follow policy and procedure including safety and security procedures
+ Ability to travel to other work locations (e.g., training, staffing shortages), as needed
+ Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Basic Qualifications
+ High school diploma or equivalent required; bachelor's degree preferred
+ 1+ year retail customer service and/or sales experience required
+ Knowledge of business and consumer products required
+ Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
+ Proven ability to achieve sales goals and financial targets preferred
+ Experience in a leadership and/or coaching role strongly preferred
+ NMLS required
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Mortgage Originator
Cabot, AR job
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the
"Apply Now"
link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at **************************************
SUMMARY
First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Mortgage Orignator! If this is you and you want to join a dynamic team who is passionate about serving our Arkansas community, then you should apply!
Under minimal supervision, evaluate, authorize, and recommend the approval of Secondary Market Mortgage Loans. Advise borrowers on financial status and methods of payment. This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Bachelor's degree is required, emphasis in business finance preferred; or
4+ years of Mortgage Originator experience is required.
Arkansas NMLS required.
Working knowledge of accounting practices to analyze clients' finances and understand how that influences their options.
Knowledge of real estate market in local area.
Proficiency with Encompass, Outlook, Word, Excel, typing, 10-key and utilization of the internet is required.
Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) Hours | Monday - Friday 8:00am-5:00pm | *Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Become knowledgeable in First Security Bank products, services, policies, culture, and core values. Demonstrate compliance with all bank regulations.
Actively communicate and exchange information with external and internal customers. Executing operational excellence by meeting quality service requirements, connecting through Bank Better experiences, and delivering 2nd Mile Service.
Develop profitable and quality residential mortgages by building personal relationships with community members and clients.
Analyze applicants' financial status and credit to determine which products meet their needs and advise them about the advantages and disadvantages of differing financial products.
Ensure customers are routinely provided with progress reports and kept informed of their origination, processing, appraisal, underwriting and closing requirements regarding the guidelines pertaining to both governments insured and privately insured mortgages.
Determine loan payments (amounts, interest rates, specified length of terms, amortization periods and payment frequencies).
Business travel between branches, attending community activities, and meeting with clients may be required. A valid driver's license and personal vehicle that may be used for business travel purposes are also required.
Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
Operate computer, telephone, keyboard, scanner and copier. Proficiency with internal bank software, Encompass Software, and Mortgage proprietary software will be required.
Ability to arrive at work on time, work on site and collaborate with other coworkers. Willingness to extend working hours where necessary to accommodate the completion of varied tasks on behalf of the customers.
Additional duties may be assigned by management.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.
PHYSICAL DEMANDS
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while managing currency, documents and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing; while occasionally stooping, kneeling or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in-person and over telecommunications. Have near/far visual acuity to identify customers, currency and reading materials in printed or electronic format. The employee must occasionally lift and move up to 10 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require strong independent critical thinking skills to manage multiple projects and their accurate and timely completion. Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations. Able to analyze information, evaluate options, and make sound judgements in a timely manner. Strong mathematical competency related to currency including, adding, subtracting, multiplying, and dividing whole numbers, fractions and decimals. This position also requires the ability to read and interpret documents, draft instructions or presentations and articulate complex information in written or oral form.
Quality Assurance Specialist-Call Center
Bank OZK job in Ozark, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Prepares, coordinates, and conducts quality reviews and needs assessments to ensure quality standards and service requirements are met.
Essential Job Functions
+ Evaluates and develops training needs and specific performance improvement solutions.
+ Prepares and conducts regularly scheduled quality reviews to ensure that service and quality control standards are met.
+ Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review.
+ Performs quality related coaching and feedback discussions with call center staff.
+ Delivers feedback and/or training that supports consistent processes and performance improvement solutions.
+ Communicates an agent's progress regularly to the agent's supervisor.
+ Recommends, develops, and/or conducts additional agent training based on quality review results and ongoing needs assessments.
+ Participates in projects as assigned.
+ Represents the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient and accurate service in processing transactions.
+ Answers inbound telephone calls, ascertaining customers' needs and/or the subject of their calls, and assists the customer or transfers the customer to the proper department or person for assistances as needed.
+ Performs transactions and other customer-driven processes (e.g., account records).
+ Records changes to customer data and processes in accordance with procedures.
+ Recommends improvements to the policies and procedures that affect customer service.
+ Maintains good punctuality and attendance to work.
+ Follows Bank policy, procedures and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of call center principles.
+ Knowledge of general banking principles and/or financial services.
+ Ability to communicate effectively both verbally and in writing.
+ Ability to demonstrate initiative to accomplish work objectives.
+ Ability to work effectively and demonstrate flexibility in a continually changing environment.
+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
+ Ability to demonstrate effective customer service skills.
+ Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
+ Ability to work extended hours.
+ Ability to work effectively in a team environment.
+ Ability to maintain attention to detail.
+ Ability to demonstrate effective time management skills.
+ Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Qualifications
+ High school diploma or equivalent required.
+ Minimum of six (6) months' work experience in call center required.
+ Minimum of one (1) year supervisory experience preferred.
+ Minimum of one (1) year experience performing quality assurance responsibilities preferred.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Audit Manager
Fayetteville, AR job
The Opportunity:
Auditing provides clients with an objective evaluation of a company's financial statements. As an audit associate, you'll work with experienced audit staff and audit partners that will provide you with growth and learning opportunities. You will work with different teams to provide organizations in multiple industries with a representation of their financial performance. As a member of the audit team, you will complete fieldwork for operational and financial audits across the country. Working independently and collaboratively, you will prepare work papers with definite conclusions and recommendations for clients.
Your Key Responsibilities:
Demonstrate high technical proficiency, client satisfaction, and ability to motivate staff.
Prepare complex client correspondence.
Demonstrate a thorough understanding of the client's business that extends beyond audit-related aspects.
Monitor and efficiently control all time spend on an engagement.
Maintain client contact throughout the year as required by the nature of the engagement.
Continue developing a network for future practice development opportunities.
Be effective at retaining Firm clients.
Serve as career coach by providing constructive feedback as well as develop Audit Staff, Seniors, and Supervisors.
Provide department training to staff, seniors, and supervisors.
Conduct second review of staff, senior, and supervisor work and provide notes for revisions.
Manage multiple engagements simultaneously.
Assist with audit fieldwork for both operational and financial audits.
Demonstrate the ability to identify complex issues and apply advanced accounting principles and auditing procedures.
Develop positive working relationships with all client's executive staff.
Exhibit an advanced understanding of computer systems used in audit preparation process.
Maintain a minimum of 40 hours of Continuing Professional Education (CPE) each calendar year.
Effectively exhibit communication, listening, and problem-solving skills including asking questions.
Stay informed on current topics including industry trends, exploring new ideas, and continually expanding knowledge base.
Serve as a leader within the audit group and foster an environment of teamwork.
Provide resolutions and solutions for problems and issues.
Comply with Firm practice management procedures and systems.
Provide initial quality control review of audits.
Issue final reports.
Qualifications:
Bachelor's degree in accounting or related field.
Fully licensed Certified Public Accountant (CPA) is required.
Minimum of seven years of experience is required.
Experience in Public Accounting and auditing.
Experience working within manufacturing, agribusiness, and related industries is preferred.
Experience with audit software.
Prior mid to large-size firm experience preferred.
Ability to travel nationally to client sites to perform audit fieldwork (40-60 nights per calendar year).
Current, valid driver's license.
Ability to work extended hours during busy season.
What Is In It For You?
Competitive compensation
Generous Paid Time Off (PTO)
Medical, dental, and vision benefit programs
401(k) retirement
Cellphone Reimbursement
Education reimbursement
Supportive career environments
Coaching and Mentoring Program
Internal learning opportunities
Paid membership to business, civic, and professional organizations.
Emotional well-being resources
Paid life and disability insurance
Paid maternity and paternity leave
Bonus incentives: Employee Referral Bonus and the New Client Referral Bonus
2025 “Great Place To Work” by Great Place To Work Institute, Inc.
Inside Public Accounting Top 200 Firm
What Can You Expect?
Initial phone screening of qualified candidates.
Panel interview with a member of Human Resources and partner and staff who this position will interact with for candidates who advance from initial phone screen.
Secondary panel interview may be required if multiple candidates from the initial panel interview are selected.
Who is Frost?
Frost PLLC is a forward-thinking, full-service accounting firm dedicated to personalized financial advice. Our services span tax, assurance, advisory, business valuation, litigation, and animal welfare. We value respect, communication, and a can-do attitude in our associates. Join us if you want a career that balances professional excellence with a fulfilling personal life.
Frost, PLLC's policy is not to accept unsolicited referrals or resumes from any source that does not have a signed vendor agreement and directly from employees and candidates.
Frost, PLLC will not consider unsolicited referrals and/or resumes from vendors who do not have a signed vendor agreement with Frost, PLLC. (e.g. search firms, staffing agencies, fee-based referral services, and recruiting agencies.)
Any resume or CV submitted to an employee of Frost, PLLC, without a signed vendor agreement in place within the last year will be considered Frost's property.
To be duly considered for a vendor agreement with Frost, PLLC, all formal requests must be exclusively submitted to ****************. Any communication through alternative channels shall be deemed invalid for consideration.
Easy ApplyTax Senior I
Little Rock, AR job
The opportunity:
Frost, PLLC is looking for a Tax Senior to be part of the team and make an impact with our clients - providing tax services that add value. Tax Seniors have sound experience preparing taxes related to individual, partnership, or corporate regulations.
Your key responsibilities:
Demonstrate an understanding of principles of tax law.
Exhibit an understanding of the tax levels of authority, legal precedents, rulings, and regulations.
Effectively prepare and apply tax knowledge to individual returns and moderately complex business returns (such as Pass through entities and Multistate returns).
Provide research support to a transaction review process.
Prepare a completed and organized tax file, including appropriate supporting documentation for the tax return.
Perform basic reviews for individual and less complex business returns.
Develop positive working relationships with all clients.
Foster an environment of teamwork.
Anticipate problems and issues.
Effectively exhibit communication, listening, and problem-solving skills, including asking questions.
Comply with Firm practice management procedures and systems.
Exhibit an advanced understanding of computer systems used in tax preparation process.
Serve as a mentor to Tax Staff.
Maintain a minimum of 40 hours of Continuing Professional Education (CPE) each calendar year.
Qualifications:
Bachelor's degree in accounting or related field required.
Minimum experience:
Tax Senior I - three tax seasons
Eligible to sit for Certified Public Accountant (CPA) exam or have CPA certification, preferred.
Experience in Public Accounting and multistate experience is strongly preferred.
Experience working within Agribusiness, manufacturing, and real estate is preferred but not required.
Experience with CCH Axcess, CCH Prosystems fx Engagement, CCH AnswerConnect and other tax preparation and research software.
What is in it for you?
Competitive compensation
Generous Paid Time Off (PTO)
Medical, dental, and vision benefit programs
401(k) retirement
Education reimbursement
Supportive career environments
Coaching and Mentoring Program
Internal learning opportunities
Paid membership to business, civic, and professional organizations.
Emotional well-being resources
Paid life and disability insurance
Paid maternity and paternity leave
Paid membership fees to the state Society of CPAs as well as AICPA
Paid CPE
What can you expect?
Initial phone screening of qualified candidates.
Panel interview with a member of Human Resources and partners who this position will interact with for candidates who advance from initial phone screen.
Secondary panel interview with member of the team this position will be working with for those who advance from the first panel interview, if needed.
Who is Frost?
At Frost PLLC, we provide our clients with the personalized financial advice and services they need to succeed. With years of collective accounting and business advisory experience, we are well-equipped to handle any challenge our clients may face. Our services include tax, assurance, advisory, business valuation, litigation, and animal welfare - so no matter your needs, we have you covered.
We understand that respect and responsive communication is key to a successful relationship with our associates and clients. That's why we employ associates with a can-do attitude and maintain honesty, objectivity, and creativity. If you're looking for a full-service accounting firm that will put your best interests first, look no further than Frost PLLC.
Tax Senior, Sr Tax, Tax Sr., Public accounting, Tax Senior CPA, Senior Tax Associate, Sr. Tax Associate, CPA, Certified Public Accountant
Call Center Consumer Loan Specialist
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for interacting with customers on behalf of the Bank and providing information about products and services, intake consumer loan application(s), responding to customer complaints, and processing customer requests.
Essential Job Functions
+ Primarily responsible for working the loan call queues.
+ Provides application support by entering required information into a consumer loan application system that is then submitted for next steps.
+ Identifies and uncovers needs through conversation and makes appropriate recommendations for loans and products based on customer needs.
+ Supports other inbound and outbound calls in a timely manner that may require information on Bank products and services, responding to customer complaints, and processing customer requests.
+ Greets customers on the telephone professionally and promptly.
+ Follows communication scripts provided for given topics.
+ Responds to phone or email inquiries of a specific or general nature.
+ Determines appropriate response or direction for a caller.
+ Resolves problems within given authority.
+ Identifies customer needs, clarifies information, researches every issue, and provides solutions and/or alternatives.
+ Performs duties, such as processing account balance or transfer requests, stop payment orders, change of address and other customer requests or authorizations.
+ Handles and resolves customer complaints in accordance with Bank policy and procedure.
+ Identifies and escalates priority issues.
+ Routes calls to appropriate resources, if needed.
+ Conducts follow-up calls with customers on items not able to be resolved on initial call.
+ Responsible for meeting personal and team performance goals.
+ Attends frequent training to stay informed of changes in systems, processes, and procedures.
+ Performs assigned interactive voice response (IVR) responsibilities.
+ Maintains good attendance and punctuality to work.
+ Follows Bank policy, procedures, and guidelines.
+ Performs all other duties as assigned.
Knowledge, Skills & Abilities
+ Knowledge of Consumer Lending Products/Loans.
+ Knowledge of online banking software functionality.
+ Knowledge of internet terms, access, and usage.
+ Ability to communicate effectively both verbally and in writing.
+ Ability to demonstrate effective customer service skills.
+ Ability to demonstrate effective organizational skills.
+ Ability to use telephone technology effectively.
+ Ability to troubleshoot and resolve general customer issues.
+ Ability to work effectively with others on the team.
+ Ability to adhere to Bank policies and procedures.
+ Ability to remain professional in all work situations.
+ Ability to multi-task and manage changing job demands.
+ Ability to work Saturdays.
+ Ability to work additional and/or flexible hours and shifts, as needed.
+ Ability to apply common sense understanding to issues involving multiple variables.
+ Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.
Basic Qualifications
+ High school diploma or equivalent, required.
+ 1+ years of prior banking or call center experience, required.
+ 6+ months of lending experience, preferred.
+ Prior bilingual customer service experience, preferred.
+ NMLS (Nationwide Mortgage Licensing System) registry will be required, including finger printing and background checks.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#HP #Talroo
EEO Statement
Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
VP/Treasury Management Sales Officer
Bank OZK job in Arkansas
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for the development and retention of Treasury Management in the assigned territory or a specific specialty group within the bank. This role partners with internal associates to provide treasury solutions in a consultative manner while incorporating a keen awareness of risk and a client focused perspective. May be asked to mentor/train new treasury associates.
Essential Job Functions
+ Schedules and completes calls on existing clients and prospects in order to develop new treasury management business and to maintain existing business with our treasury clients.
+ Prepares and presents treasury reviews and presentations, as appropriate.
+ Manages the documentation required for new and existing treasury clients.
+ Performs timely follow-up on newly implemented treasury services to ensure we meet the client's needs.
+ Meets with client managers/branches and other business partners to review their key relationships and explore new prospects.
+ Develops and maintains relationships with all key clients.
+ Meets with clients through personal calling efforts, referrals, and other contacts to discuss business needs and recommend ways in which the bank can meet their needs.
+ Maintains awareness of local competition and market pricing for treasury services.
+ Reviews new product and product enhancement information with internal business partners, as appropriate.
+ Maintains awareness of trends and new developments in the field of treasury management through attendance at trade shows and related seminars.
+ As defined with the business, analyzes, evaluates, and mitigates operational, regulatory, credit, and reputational risk.
+ May mentor/lead other employees.
+ Performs administrative tasks and duties on a timely basis.
+ Regularly exercises discretion and sound judgment in the performance of essential job functions.
+ Maintain good punctuality and attendance to work.
+ Follow Bank policy, procedure, and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of treasury management, from either a practitioner's or banker's perspective.
+ Knowledge of and understanding of clients' businesses and their specific needs.
+ Ability to interact with all levels in a client environment.
+ Ability to read/discern people and situations well.
+ Ability to work effectively both as team player and individual contributor.
+ Ability to maintain and use effective organizational and time management skills while managing multiple priorities and projects with strong attention to detail.
+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
+ Ability to understand economic, financial, industry, and organizational data to accurately diagnose customers' business strengths, weaknesses, and key issues resulting in sales strategies, plans, and the recommendation of new products and services necessary to meet customer demands.
+ Ability to write routine reports and correspondence.
+ Ability to speak effectively before groups of customers or employees of organization.
+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
+ Ability to apply concepts of basic math, algebra, and geometry.
+ Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
+ Ability to produce detailed, accurate, thorough, and timely work.
+ Ability to present and communicate effectively, both in writing and verbally.
+ Ability to establish and fulfill customer commitments in a timely manner.
+ Ability to share expertise with others willingly.
+ Skill in business development with knowledge of selling and closing techniques.
+ Skill in using a computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Qualifications
+ Bachelor's degree or commensurate work experience required.
+ Minimum of five (5) years of related treasury/finance/banking work experience required.
+ Minimum of three (3) years of Treasury Management sales or Treasury Management sales support experience required.
+ Flexibility to travel as needed.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#HP
#LI-RB1
#DNP
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Commercial Credit Risk Review Officer I
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for assessing the quality of loan relationships and the quality of internal routines and controls designed to identify, measure, monitor and control credit risk.
Essential Job Functions
+ Performs independent analysis of corporate and personal financial statements and tax returns and interprets viability of the sources of repayment.
+ Reviews loans to evaluate the strength of underwriting and asset management practices.
+ Reviews loans to assess credit quality and the accuracy of the assigned risk ratings; recommends appropriate risk ratings based on findings.
+ Assesses business line adherence to credit policy and procedures.
+ Discusses review findings with the Reviewer-In-Charge and makes recommendations.
+ Ensures asset quality reports and supporting documentation are comprehensive, complete, and supportive of findings and conclusions.
+ Embraces a culture of continuous process improvement and supports the Credit Risk Review Department's professional practice and quality control standards.
+ Performs other duties as assigned.
Knowledge, Skills & Abilities
+ Knowledge of loan documentation, credit, and financial statement analysis.
+ Knowledge of and exposure to basic principles of auditing.
+ Ability to review and analyze small to midsize loans of little to moderate complexity.
+ Ability to communicate effectively both verbally and in writing.
+ Ability to work effectively both independently and with others.
+ Ability and desire to learn continuously on-the-job.
+ Ability to utilize discretion and sound judgment in decision-making.
+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
+ Ability to maintain confidentiality.
+ Ability to demonstrate effective organization, critical thinking, analytical, and problem-solving skills.
+ Ability to work effectively and demonstrate flexibility in a continually changing environment.
+ Ability to demonstrate attention to detail.
+ Ability to work without close supervision.
+ Skill in using computer and Microsoft Outlook, including Excel and Word, and ability to acquire other computer skills as needed.
Basic Qualifications
+ Bachelor's degree or commensurate work experience, required.
+ Minimum of two (2) years commercial lending experience, required.
+ Minimum of two (2) years commercial credit experience in regional bank, preferred.
+ RMA Credit Risk Certification ("CRC"), preferred.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-RB1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Part-Time Retail Banker
Conway, AR job
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the
"Apply Now"
link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at **************************************
SUMMARY
First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Retail Banker! If this is you and you want to join a dynamic team who is passionate about serving our Arkansas community, then you should apply!
Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. Cross train to perform retail banking specialist duties, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and providing efficient and quality customer service.This position requires employees to work on-site.
QUALIFICATIONS |EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) will be required at the completion of your graduating year.
1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
Proficiency with Outlook, Word, typing, 10-key and utilization of the internet is required.
Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 29 hours or less per week | Monday and Wednesday 8:30am - 5:30pm | Friday 9:00am - 6:00pm | Saturdays 8:00am - 12:00pm (typically 3 per month) | Extended working hours may be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Training consists of learning and developing the essential duties listed below:
Process deposits, withdrawals, cash advances, issue Cashier's Checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Refer customers to other bank services as necessary.
Visually review customer transactions verifying necessary information.
Count and balance cash using retail platform. Buy and sell currency from the vault as necessary, ensuring that the cash drawer limits are not exceeded. Scan all proof work through branch capture machine.
Receives mortgage, consumer, and other loan payments.
Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the retail line.
Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coins and currency in vault at closing ensuring that cash drawers and safes are locked in vault.
Maintain currency and coin supply as prescribed by bank policy. Manually count, verify, and strap currency. Process coins by selling to the vault in accordance with cash limit and coin policy. Balancing of coin machine as needed.
Assist with night deposits, mail deposits and ATM deposits as needed.
Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SIRF should be considered as needed.
Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00. Assist with resolving retail outages and research to resolve discrepancies.
Assist internal customers (other personnel) and executive management as requested.
Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals. Admitting customers to their safe-deposit boxes.
Balance of ATM and main cash vault as needed.
Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other retail staff with unusual transactions and answer difficult customer inquiries.
Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities.
Obtain training and become proficient in executing wire transfers.
Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
Operate computer software and equipment, telephone, scanner and copier. Expected to become proficient with internal bank software.
Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
Attend various Retail training classes, as assigned by management.
Additional duties may be assigned by management.
Upon successful training of duties listed above:
Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services:
Build consumer and business customer profiles as needed.
Process Debit Cards upon request.
Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
Update identification.
Opening/Closing Accounts.
Handle debit card disputes.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
PHYSICAL DEMANDS
The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, and identify customers inside the lobby and outside of the bank. The position also requires the ability to articulate sufficiently well to communicate with customers and coworkers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.
AVP/Banking Center Manager (BCM)
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for effectively and enthusiastically managing the banking center, providing leadership, and setting high levels of accountability with team members. Cultivate and maintain positive working relationships with peers, business partners, and the community. Provide business development leadership and management. Lead by example and provide exceptional customer service at all times.
Essential Job Functions
+ Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
+ Lead and engage associates in daily huddles to support relationship-building activities.
+ Generate growth that supports the bank's goals by retaining, growing, and attracting clients.
+ Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
+ Ensure engagement in community activities to demonstrate community involvement and support, facilitate Bank branding/name recognition, and promote business development and staff recruitment efforts.
+ Model and coach daily activities, including opportunity spotting/referrals, client relationship building, account opening, lending, outbound business development activities, and lobby management.
+ Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
+ Manage the day-to-day operations of the banking center, executing strategic and tactical plans to ensure sound operational performance and effective audit results.
+ Proactively resolve client concerns in a timely, professional, and positive manner.
+ Maintain responsibility and accountability for banking center security for all employees occupying the banking center and ensure compliance with the bank's security program, policies, and procedures.
+ Ensure regular and effective communication with banking center team members and regional leadership.
+ Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions.
+ Identify and recruit talent to build a highly effective team.
+ Model and champion the Bank's standards for exceptional customer service.
+ Enthusiastically embrace, support, and model the bank's values and mission.
+ Display a high degree of integrity, trustworthiness, and professionalism at all times.
+ Regularly exercise discretion and judgment in the performance of essential job functions.
+ Complete all essential training timely.
+ Maintain consistently good punctuality and attendance to work.
+ Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.
+ Adhere to all Bank policies, procedures, and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of retail bank products and services
+ Knowledge of bank regulations, policies, procedures, and operational standards
+ Knowledge of business development techniques in a retail environment
+ Ability to demonstrate a continuous focus on quality, profitability, and efficiency in the pursuit of business growth
+ Ability to think strategically and translate goals into actionable, detailed, day-to-day execution.
+ Ability to manage, lead, and train team members effectively, inspiring them to meet business objectives
+ Ability to demonstrate effective planning and organizational skills in a dynamic business environment.
+ Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
+ Ability to communicate effectively both verbally and in writing
+ Ability to act as a team-oriented leader, capable of managing and thriving in a continually changing environment
+ Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
+ Ability to maintain confidentiality
+ Ability to follow policy and procedure including safety and security procedures
+ Skill in identifying client needs to develop and grow business
+ Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Basic Qualifications
+ Bachelor's degree or commensurate work experience required
+ 2+ years' retail client service and/or business development experience required
+ 1+ year business development management/leadership experience strongly preferred
+ Proven achievement of business growth goals and financial targets required
+ Experience managing, leading and coaching professionals required
+ Comprehensive knowledge of bank products/services and regulations required
+ Valid driver's license and good driving record required
+ NMLS required
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-JS1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Post-Closing Loan Review Specialist I
Bank OZK job in Ozark, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Review all loan documents for Bank loan policy and compliance issues.
Essential Job Functions
+ Review consumer non-real estate and business non-real estate loan files for correct forms, completed forms, policy compliance and regulatory compliance, including, but not limited to the following collateral types:
+ Unsecured loans
+ Vehicle/trailer/boat/ATV secured loans
+ Deposit secured loans
+ Accounts Receivable, Equipment, Stocks, Insurance and other financial collateral types
+ Agricultural secured loans such as cattle and/or crops
+ Review collateral records for completeness and send requests for maintenance as needed
+ Review that all borrowers, co-borrowers and guarantors are complete in Navigator and send requests for maintenance as needed
+ Send copies of review findings to officers
+ Add tracking to computer system for follow up
+ Communicate with officers and loan assistants concerning review process and requirements
+ Maintain good punctuality and attendance work
Knowledge, Skills & Abilities
+ Computer skills including Microsoft Word and Excel
+ Excellent communication skills, including verbal and written
+ Ability to multi-task
+ Ability to work under general supervision
+ Ability to work well under pressure and with deadlines
+ Knowledge of federal regulations related to lending
Basic Qualifications
+ High school diploma or equivalent
+ 1 year computer experience to include Microsoft Word, Excel and Outlook
+ Ability to work extended hours as needed
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-LW2
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Fraud Analyst
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Performs complex reviews of high-risk activity leveraging internal and external data sources to detect and mitigate fraud loss for stakeholders.
Essential Job Functions
+ Performs proactive fraud reviews derived from various alert and non-alert based sources to minimize fraud impacts.
+ Responds to fraud incidents as described within the Bank's Fraud Risk Management Program.
+ Researches and forms initial determinations for moderately complex situations to mitigate potential losses to the Bank and stakeholders while providing detailed documentation.
+ Analyzes and investigates unusual activity and transactional patterns through account surveillance, review of client background information, monetary transactions, and branch escalations while responding quickly to high-risk incidents.
+ Utilizes various systems to accurately document fraud attempts, trends, and loss events.
+ Conducts due diligence research within various third party and internal databases to make fraud determinations.
+ Reviews various reporting and provides approvals and guidance to front-line employees.
+ Engages management on fraud-related incidents and emerging trends and makes recommendations for process improvement.
Knowledge, Skills & Abilities
+ Knowledge of banking laws and regulations.
+ Ability to communicate effectively and efficiently both verbally and in writing with all levels of management and staff.
+ Ability to handle moderately complex situations requiring analysis or research while using independent judgement.
+ Ability to work under general supervision.
+ Ability to exercise discretion and sound judgment in decision making and maintain confidentiality.
+ Ability to demonstrate initiative to accomplish work objectives.
+ Ability to apply logic, interpret documents, and demonstrate ability to comply with procedures.
+ Ability to work effectively in a fast paced and team environment.
+ Ability to multi-task with excellent organizational skills.
+ Ability to read and analyze data for suspicious behavior.
+ Ability to maintain attention to detail.
+ Ability to demonstrate effective time management skills and meet deadlines in a timely manner.
+ Ability to work effectively and demonstrate flexibility in a continually changing environment.
+ Ability to work extended hours.
+ Skill in using a computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Qualifications
+ Bachelor's degree or commensurate work experience, required.
+ One (1) or more years of work experience in fraud detection and/or Bank Secrecy Act reporting, required.
+ One (1) or more years of prior financial institution work experience required.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-BS1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.