Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for performing complex fraud incident investigations and case management, including collaboration with internal and external stakeholders to mitigate and recover loss to the Bank.
Essential Job Functions
+ Performs fraud incident management for instances described within the Bank's Fraud Risk Management Program.
+ Performs complex fraud investigations derived from escalated fraud alerts and other various sources, such as branch personnel or law enforcement.
+ Conducts complex fraud investigations and link analysis that may include multiple subjects, incidents, and jurisdictions.
+ Keeps management apprised on the status and progression of assigned complex fraud
+ Leads, trains, mentors, and/or coaches team members.
+ Conducts fraud awareness training for employees, customers, or the public, as
+ Supports Fraud Risk Management on retail training and operations with training initiatives as
+ Supports management by completing special projects, and other duties as
+ Develops and maintains professional working relationships with local law enforcement and peer bank fraud professionals.
+ Investigates possible elder abuse and reports to the appropriate groups and
+ Works with operations and front-line employees to protect customer information and prevent
+ Forms initial determinations regarding additional actions to be taken and recommends possible SAR filings to management and/or the AML Investigations team, in accordance with
+ Works with law enforcement to resolve fraud incidents and represents the Bank in court proceedings as required.
+ Regularly exercises discretion and judgment in the performance of essential job
+ Maintains good punctuality and attendance to
+ Follows Bank policy, procedures, and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of banking laws and
+ Ability to prepare and provide comprehensive investigative reports to law enforcement for criminal prosecution including the collection, preparation, and preservation of evidence.
+ Ability to effectively conduct complex investigations and link
+ Ability to communicate effectively both verbally and in
+ Ability to work independently with minimal
+ Ability and willingness to continuously build knowledge and
+ Ability to work effectively in a team
+ Ability to mentor and train other team members.
+ Ability to maintain
+ Ability to speak clearly and persuasively in positive and negative
+ Ability to read and analyze data to identify fraudulent/suspicious
+ Ability to complete tasks accurately and
+ Ability to manage several tasks simultaneously and learn
+ Ability to communicate effectively with all levels of management and
+ Ability to deal with frequent change, delays, and unexpected
+ Ability to travel on company business, including occasional overnight travel or extended
+ Ability to work extended hours to meet a goal, as
+ Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.
Basic Qualifications
+ Bachelor's degree or commensurate work experience
+ Minimum of four (4) years of work experience in fraud investigations, bank security, bank loss prevention, and/or Bank Secrecy Act reporting, required.
+ Prior experience providing court testimony in fraud related cases
+ Certification in a relevant discipline (i.e., Certified Fraud Examiner-CFE, Certified Financial Crimes Investigator-CFCI, Certified Anti-Money Laundering Specialist-CAMS) or willingness to obtain certifications, preferred.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-BS1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$39k-64k yearly est. 60d+ ago
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Business Process Analyst
Bank OZK 4.8
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for effectively monitoring, reviewing, and maintaining various business-related dashboards, collaborating with key stakeholders to ensure appropriate business measures. Assesses and identifies trends, escalating concerns and opportunities for improvement to executive management and other stakeholders (i.e., fraud review/investigations). Also provides support for a range of business applications and processes across Community Banking including, but not limited to, teller, new account opening, account servicing, and all aspects of branch operations. Works closely with Branch Operations Management to ensure effective internal controls in the banking centers.
Essential Job Functions
+ Reviews dashboards on a daily basis to ensure bank policies/procedures are being followed by banking center staff; researches, reports, and escalates any irregularities.
+ Participates in Community Banking projects, collaborating with management and system administrators to accomplish work objectives.
+ Partners with business stakeholders and provides subject matter expertise on business processes, workflows, and related systems.
+ Partners with Community Banking teams, other internal departments (e.g., Deposit Operations, Information Technology, Risk Management, Compliance, BSA Administration, Operational Risk Analysis, Learning & Development), and vendors to ensure solution implementation meets business needs while balancing risk considerations related to policies and internal controls.
+ Reviews written procedures, training materials, and communications to ensure all information regarding process change is designed appropriately and effectively.
+ Completes quality assurance and user acceptance testing.
+ Participates in post-implementation monitoring activities, providing input and support to business stakeholders and the project team, as necessary.
+ Keeps abreast of industry developments including changes in regulations and technology.
+ Promotes and maintains a positive work atmosphere by behaving and communicating in a positive, professional manner with co-workers, management, internal partners, and vendors.
+ Serves as a Retail Complaint Responder for the Bank to assist in identifying trends and opportunities for process improvement within Community Banking.
+ Regularly exercises discretion and judgment in the performance of essential job functions.
+ Maintains good punctuality and attendance to work.
+ Follows Bank policy, procedures, and guidelines.
Knowledge, Skills & Abilities
+ Comprehensive knowledge of banking business processes and how they drive overall efficiency and profitability.
+ Knowledge of banking regulations.
+ Ability to communicate effectively both verbally and in writing, including technical writing skills.
+ Ability to apply technical expertise and demonstrate effective analytical, critical thinking, and problem-solving skills.
+ Ability to structure a large amount of information within a process framework.
+ Ability to speak clearly and persuasively in positive and negative situations.
+ Ability to prioritize effectively and work on multiple projects at once, while meeting deadlines.
+ Ability to demonstrate accuracy, thoroughness, and attention to detail.
+ Ability to work effectively both independently and in a team environment.
+ Ability to travel for business purposes.
+ Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Basic Qualifications
+ Bachelor's degree or commensurate work experience required.
+ Minimum of one (1) year of work experience in branch banking, including experience working with bank products/services and regulations, required.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-RV1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$53k-73k yearly est. 60d+ ago
Administrative Assistant I
Frost PLLC 4.9
Little Rock, AR job
At Frost, our Administrative Assistants, play a pivotal role in providing top-level support to our CPA practice. You'll be responsible for managing communication with both new and existing clients, while also handling important day-to-day administrative tasks, guaranteeing smooth operations.
Your Key Responsibilities:
Responsible for overall document organization, including scanning and storage of client documents.
Provide basic administrative support to the firm by managing inbound phone calls, sending and receiving deliveries, and sorting and delivering mail.
Prepare labels, apply postage, and prepare packages to be sent by mail and FedEx Express.
Ensure the office environment is organized and free of clutter and ensure the comfort of clients and employees by maintaining office and breakroom supplies.
Establish positive rapport with clients to enhance client delivery support.
Support and assist other team members and Frost locations with projects and backup as needed- including front desk.
Maintain the highest degree of professionalism and client confidentiality.
Optimize workflow, efficiency, resources, and client satisfaction.
Qualifications:
High School Diploma or equivalent.
Basic understanding of Microsoft Office Suite (including Word, Outlook and Excel) and Adobe Acrobat.
Excellent time management skills with a proven ability to meet deadlines.
Ability to work on-site, required.
Excellent communication and flexibility with a willingness to learn.
Availability to work 40 hours a week. During the busy season overtime will be mandatory.
Frost PLLC is a forward-thinking, full-service accounting firm dedicated to personalized financial advice. Our services span tax, assurance, advisory, business valuation, litigation, and animal welfare. We value respect, communication, and a can-do attitude in our associates. Join us if you want a career that balances professional excellence with a fulfilling personal life.
Frost, PLLC's policy is not to accept unsolicited referrals or resumes from any source that does not have a signed vendor agreement and directly from employees and candidates.
Frost, PLLC will not consider unsolicited referrals and/or resumes from vendors who do not have a signed vendor agreement with Frost, PLLC. (e.g. search firms, staffing agencies, fee-based referral services, and recruiting agencies.)
Any resume or CV submitted to an employee of Frost, PLLC, without a signed vendor agreement in place within the last year will be considered Frost's property.
To be duly considered for a vendor agreement with Frost, PLLC, all formal requests must be exclusively submitted to ****************. Any communication through alternative channels shall be deemed invalid for consideration.
$25k-29k yearly est. Easy Apply 7d ago
Audit Manager
Frost PLLC 4.9
Fayetteville, AR job
The Opportunity:
Auditing provides clients with an objective evaluation of a company's financial statements. As an audit associate, you'll work with experienced audit staff and audit partners that will provide you with growth and learning opportunities. You will work with different teams to provide organizations in multiple industries with a representation of their financial performance. As a member of the audit team, you will complete fieldwork for operational and financial audits across the country. Working independently and collaboratively, you will prepare work papers with definite conclusions and recommendations for clients.
Your Key Responsibilities:
Demonstrate high technical proficiency, client satisfaction, and ability to motivate staff.
Prepare complex client correspondence.
Demonstrate a thorough understanding of the client's business that extends beyond audit-related aspects.
Monitor and efficiently control all time spend on an engagement.
Maintain client contact throughout the year as required by the nature of the engagement.
Continue developing a network for future practice development opportunities.
Be effective at retaining Firm clients.
Serve as career coach by providing constructive feedback as well as develop Audit Staff, Seniors, and Supervisors.
Provide department training to staff, seniors, and supervisors.
Conduct second review of staff, senior, and supervisor work and provide notes for revisions.
Manage multiple engagements simultaneously.
Assist with audit fieldwork for both operational and financial audits.
Demonstrate the ability to identify complex issues and apply advanced accounting principles and auditing procedures.
Develop positive working relationships with all client's executive staff.
Exhibit an advanced understanding of computer systems used in audit preparation process.
Maintain a minimum of 40 hours of Continuing Professional Education (CPE) each calendar year.
Effectively exhibit communication, listening, and problem-solving skills including asking questions.
Stay informed on current topics including industry trends, exploring new ideas, and continually expanding knowledge base.
Serve as a leader within the audit group and foster an environment of teamwork.
Provide resolutions and solutions for problems and issues.
Comply with Firm practice management procedures and systems.
Provide initial quality control review of audits.
Issue final reports.
Qualifications:
Bachelor's degree in accounting or related field.
Fully licensed Certified Public Accountant (CPA) is required.
Minimum of seven years of experience is required.
Experience in Public Accounting and auditing.
Experience working within manufacturing, agribusiness, and related industries is preferred.
Experience with audit software.
Prior mid to large-size firm experience preferred.
Ability to travel nationally to client sites to perform audit fieldwork (40-60 nights per calendar year).
Current, valid driver's license.
Ability to work extended hours during busy season.
What Is In It For You?
Competitive compensation
Generous Paid Time Off (PTO)
Medical, dental, and vision benefit programs
401(k) retirement
Cellphone Reimbursement
Education reimbursement
Supportive career environments
Coaching and Mentoring Program
Internal learning opportunities
Paid membership to business, civic, and professional organizations.
Emotional well-being resources
Paid life and disability insurance
Paid maternity and paternity leave
Bonus incentives: Employee Referral Bonus and the New Client Referral Bonus
2025 “Great Place To Work” by Great Place To Work Institute, Inc.
Inside Public Accounting Top 200 Firm
What Can You Expect?
Initial phone screening of qualified candidates.
Panel interview with a member of Human Resources and partner and staff who this position will interact with for candidates who advance from initial phone screen.
Secondary panel interview may be required if multiple candidates from the initial panel interview are selected.
Who is Frost?
Frost PLLC is a forward-thinking, full-service accounting firm dedicated to personalized financial advice. Our services span tax, assurance, advisory, business valuation, litigation, and animal welfare. We value respect, communication, and a can-do attitude in our associates. Join us if you want a career that balances professional excellence with a fulfilling personal life.
Frost, PLLC's policy is not to accept unsolicited referrals or resumes from any source that does not have a signed vendor agreement and directly from employees and candidates.
Frost, PLLC will not consider unsolicited referrals and/or resumes from vendors who do not have a signed vendor agreement with Frost, PLLC. (e.g. search firms, staffing agencies, fee-based referral services, and recruiting agencies.)
Any resume or CV submitted to an employee of Frost, PLLC, without a signed vendor agreement in place within the last year will be considered Frost's property.
To be duly considered for a vendor agreement with Frost, PLLC, all formal requests must be exclusively submitted to ****************. Any communication through alternative channels shall be deemed invalid for consideration.
$104k-124k yearly est. Easy Apply 60d+ ago
Architectural Designer
Bank OZK 4.8
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Performs a wide range of design duties under general supervision of a licensed architect, including designing and documenting small renovations and facilitating the work of project architects, engineers, and vendors for Bank construction upfit and remodel projects.
Essential Job Functions
+ Coordinates with architects, engineers, contractors, and vendors on construction projects.
+ Produces schematic design presentations and construction documents for small-scale renovations and tenant infill projects.
+ Assists in producing test fits for new sites targeted for acquisition.
+ Communicates with leadership and end-users to establish building program and requirements under supervision.
+ Assists in ensuring project specifications are accurate, compatible with the design intent, and are procured timely to ensure project completion.
+ Creates detailed and accurate drawings to convey design intent.
+ Assists in reviewing drawings for quality control, value engineering, and constructability.
+ Researches products and materials and recommends alternate solutions to save time and money.
+ Conducts site inspections and punch lists in coordination with construction managers.
+ Drives an automobile on company business.
+ Performs other duties as assigned.
Knowledge, Skills & Abilities
+ Basic knowledge of building technology, structures, building and accessibility codes, and space planning.
+ Ability to create detailed and accurate drawings to convey design intent.
+ Communicates effectively verbally, graphically, and in writing to customers, staff, vendors, and tenants.
+ Demonstrates effective organization, critical thinking, analytical, and problem-solving skills.
+ Manages multiple tasks with exacting deadlines in a fast-paced environment.
+ Demonstrates excellent time management skills and attention to detail.
+ Ability to work under general supervision.
+ Demonstrates effective customer service skills and the ability to communicate effectively with technical and non-technical audiences.
+ Maintains confidentiality.
+ Ability to work extended hours and travel, including overnight stays, as needed.
+ Ability to work effectively in a multidisciplinary team environment.
+ Skill in using computer, CAD Software (AutoCAD, Revit, etc.) and Microsoft Office, including Outlook, Word, and Excel.
Basic Qualifications
Basic Qualifications:
+ Bachelor's Degree in Architecture, Interior Design or related field, or commensurate work experience, required.
+ 1+ year of work experience applying computer skills including Microsoft Word, Excel, AutoCAD or Revit, etc., required.
+ Valid driver's license and a good driving record required.
Preferred Qualifications:
+ 1+ year of work experience in architecture, interior design, construction, or related field, preferred.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-RV1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$46k-57k yearly est. 60d+ ago
Tax Supervisor
Frost PLLC 4.9
Little Rock, AR job
The opportunity:
Our Tax Supervisors serve as leaders within our tax teams by training, solving problems, and answering questions for other team members. As part of the tax group, you'll be able to nurture relationships with clients and progress your career in this fast-growing firm. The role requires an analytical mind set - someone who thrives on problem solving, has sharp attention to detail, and embraces challenges.
Your key responsibilities:
Demonstrate an advanced understanding of principles of tax law.
Exhibit an advanced understanding of the tax levels of authority, legal precedents, rulings, and regulations.
Effectively prepare and apply tax knowledge to individual returns and complex business returns.
Provide research support to a transaction review process.
Prepare a completed and organized tax file, including appropriate supporting documentation for the tax return.
Perform high-level reviews for individual and complex business returns.
Develop positive working relationships with all clients.
Serve as a leader within the tax group and foster an environment of teamwork.
Provide resolutions and solutions for problems and issues.
Effectively exhibit communication, listening, and problem-solving skills including asking questions.
Comply with Firm practice management procedures and systems.
Stay informed on current topics including industry trends, exploring new ideas, and continually expanding knowledge base.
Exhibit an understanding of computer systems used in tax preparation process.
Ability to work with minimal supervision.
Demonstrate effective interpersonal skills.
Maintain a minimum of 40 hours of Continuing Professional Education (CPE) each calendar year.
Qualifications
Bachelors degree in accounting or related field is required.
A minimum of five tax seasons.
A Fully licensed Certified Public Accountant (CPA) or Fully licensed Enrolled Agent (EA) is required.
Experience in Public Accounting and multistate.
Experience working within Agribusiness and related industries is preferred.
Experience with ProSystem fx Tax and Engagement, CCH, RIA, BNA and other tax preparation / research software.
Ability to work extended hours during busy seasons.
What is in it for you?
Competitive compensation
Generous Paid Time Off (PTO)
Medical, dental, and vision benefit programs
401(k) retirement
Education reimbursement
Supportive career environments
Coaching and Mentoring Program
Internal learning opportunities
Paid membership to business, civic, and professional organizations.
Emotional well-being resources
Paid life and disability insurance.
Paid maternity and paternity leave.
Paid membership fees to the state Society of CPAs as well as AICPA.
Paid CPE
What can you expect?
Initial phone screening of qualified candidates.
Panel interview with a member of Human Resources and partners who this position will interact with for candidates who advance from initial phone screen.
Secondary panel interview with member of the team this position will be working with for those who advance from the first panel interview, if needed.
Candidates not selected at any phase of the process will be contacted to advise them of Frosts decision to move in a different direction. If you would like to check on your applications status, you can call Allison Nicholas via call ************. (Please allow at least 48 hours for applications to be reviewed.)
Who is Frost?
At Frost PLLC, we provide our clients with the personalized financial advice and services they need to succeed. With years of collective accounting and business advisory experience, we are well-equipped to handle any challenge our clients may face. Our services include tax, assurance, advisory, business valuation, litigation, and animal welfare - so no matter your needs, we have you covered.
We understand that respect and responsive communication is key to a successful relationship with our associates and clients. That's why we employ associates with a can-do attitude and maintain honesty, objectivity, and creativity. If you're looking for a full-service accounting firm that will put your best interests first, look no further than Frost PLLC.
Tax Senior, Sr Tax, Tax Sr., Public accounting, Tax Senior CPA, Senior Tax Associate, Sr. Tax Associate, CPA, Certified Public Accountant
$26k-35k yearly est. 5d ago
Report Processor
Frost PLLC 4.9
Little Rock, AR job
Job DescriptionSalary: Beginning at $21.00
As a Report Processor, you will play a key role in turning financial information into powerful documents that provide our clients with the necessary information they require for disclosing compliance and financial health. In this role, you wont just generate reportsyoull help shape the information our auditors and clients rely on every day. Youll work at the intersection of accounting, data, and technology, transforming information into clear, accurate, and meaningful reports. If you enjoy solving puzzles, improving processes, and bringing order to information, this role will give you the perfect mix of structure and creativity, while sharpening high-demand skills in organization, consistency, and reporting. This role is ideal for someone who enjoys working with numbers, organizing information, and helping teams make informed decisions.
Key Responsibilities:
Proofreading, formatting, and finalizing various documents, including client engagement letters, financial statements, communication letters, and miscellaneous documents.
Assembling documents primarily using Microsoft Word, Microsoft Excel, and Adobe Acrobat within the CCH ProSystem fx Engagement accounting software.
Verifying proper approval documentation for all work products when final reports are near completion.
Distributing completed projects via electronic means, FedEx, or mail in a timely manner.
Maintaining records using multiple document management systems.
Adhering to Frost, PLLC style guidelines.
Maintaining confidentiality and performing duties with professionalism and integrity.
Produce products with a high level of professionalism and accuracy.
Perform other duties as assigned.
Qualifications:
High school diploma or equivalent.Associate's degree or equivalent is preferred but not required.
One year of administrative support experience. Previous experience working in banking, finance or a public accounting firm is preferred but not required.
Detailed computer proficiency in Microsoft Word and Excel.
Strong attention to detail and excellent written and oral communication skills.
Previous experience working in a team-based environment.
Ability to work extended hours when necessary.
What is in it for you?
Competitive compensation
Generous Paid Time Off (PTO)
Medical, dental, and vision benefit programs
401(k) retirement
Education reimbursement
Supportive career environments
Coaching and Mentoring Program
Internal learning opportunities
Paid membership to business, civic, and professional organizations
Emotional well-being resources
Paid life and disability insurance
Paid maternity and paternity leave
What can you expect?
Initial phone screening of qualified candidates.
Panel interview with a member of Human Resources and partners who this position will interact with for candidates who advance from initial phone screen.
Secondary panel interview with member of the team this position will be working with for those who advance from the first panel interview, if needed.
Candidates not selected at any phase of the process will be contacted to advise them of Frosts decision to move in a different direction. If you would like to check on your applications status, you can call Allison Nicholas via call ************. (Please allow at least 48 hours for applications to be reviewed.)
Who is Frost?
Frost PLLC is a forward-thinking, full-service accounting firm dedicated to personalized financial advice. Our services span tax, assurance, advisory, business valuation, litigation, and animal welfare. We value respect, communication, and a can-do attitude in our associates. Join us if you want a career that balances professional excellence with a fulfilling personal life.
Frost, PLLCs policy is not to accept unsolicited referrals or resumes from any source that does not have a signed vendor agreement and directly from employees and candidates.
Frost, PLLC will not consider unsolicited referrals and/or resumes from vendors who do not have a signed vendor agreement with Frost, PLLC. (e.g., search firms, staffing agencies, fee-based referral services, and recruiting agencies.)
Any resume or CV submitted to an employee of Frost, PLLC, without a signed vendor agreement in place within the last year will be considered Frost's property.
To be duly considered for a vendor agreement with Frost, PLLC, all formal requests must be exclusively submitted ******************. Any communication through alternative channels shall be deemed invalid for consideration.
$28k-32k yearly est. Easy Apply 11d ago
Quality Assurance Specialist-Call Center
Bank OZK 4.8
Bank OZK job in Ozark, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Prepares, coordinates, and conducts quality reviews and needs assessments to ensure quality standards and service requirements are met.
Essential Job Functions
+ Evaluates and develops training needs and specific performance improvement solutions.
+ Prepares and conducts regularly scheduled quality reviews to ensure that service and quality control standards are met.
+ Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review.
+ Performs quality related coaching and feedback discussions with call center staff.
+ Delivers feedback and/or training that supports consistent processes and performance improvement solutions.
+ Communicates an agent's progress regularly to the agent's supervisor.
+ Recommends, develops, and/or conducts additional agent training based on quality review results and ongoing needs assessments.
+ Participates in projects as assigned.
+ Represents the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient and accurate service in processing transactions.
+ Answers inbound telephone calls, ascertaining customers' needs and/or the subject of their calls, and assists the customer or transfers the customer to the proper department or person for assistances as needed.
+ Performs transactions and other customer-driven processes (e.g., account records).
+ Records changes to customer data and processes in accordance with procedures.
+ Recommends improvements to the policies and procedures that affect customer service.
+ Maintains good punctuality and attendance to work.
+ Follows Bank policy, procedures and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of call center principles.
+ Knowledge of general banking principles and/or financial services.
+ Ability to communicate effectively both verbally and in writing.
+ Ability to demonstrate initiative to accomplish work objectives.
+ Ability to work effectively and demonstrate flexibility in a continually changing environment.
+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
+ Ability to demonstrate effective customer service skills.
+ Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
+ Ability to work extended hours.
+ Ability to work effectively in a team environment.
+ Ability to maintain attention to detail.
+ Ability to demonstrate effective time management skills.
+ Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Qualifications
+ High school diploma or equivalent required.
+ Minimum of six (6) months' work experience in call center required.
+ Minimum of one (1) year supervisory experience preferred.
+ Minimum of one (1) year experience performing quality assurance responsibilities preferred.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-RV1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Job Purpose & Scope Responsible for providing sales leadership and coaching to team members, utilizing knowledge of banking products and services to build professional relationships with customers and prospects, and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.
Essential Job Functions
+ Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
+ Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
+ Open and service deposit accounts, including complex business accounts.
+ Originate a consumer loan portfolio.
+ Conduct outbound business development and community involvement activities.
+ Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
+ Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
+ Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
+ Proactively serve as a role model for banking center team members and coach relationship-building activities.
+ Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
+ Provide backup and assistance to other retail banking roles and locations, as necessary.
+ Model and champion the Bank's standards for exceptional customer service.
+ Enthusiastically support the bank's values and mission.
+ Display a high degree of integrity, trustworthiness, and professionalism at all times.
+ Actively promote teamwork, leading by example and taking initiative to assist others.
+ Complete all essential training timely.
+ Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
+ Maintain consistently good punctuality and attendance to work.
+ Adhere to all Bank policies, procedures, and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
+ Knowledge of bank policies and procedures
+ Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
+ Ability to demonstrate confidence and act as a trusted advisor.
+ Ability to communicate effectively both verbally and in writing
+ Ability to demonstrate team player approach, capable of thriving in a continually changing environment
+ Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
+ Ability to work without close supervision
+ Ability to maintain confidentiality
+ Ability to follow policy and procedure including safety and security procedures
+ Ability to travel to other work locations (e.g., training, staffing shortages), as needed
+ Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Basic Qualifications
+ High school diploma or equivalent required; bachelor's degree preferred
+ 1+ year retail customer service and/or sales experience required
+ Knowledge of business and consumer products required
+ Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
+ Proven ability to achieve sales goals and financial targets preferred
+ Experience in a leadership and/or coaching role strongly preferred
+ NMLS required
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#BRS
#LI-JS1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$31k-40k yearly est. 60d+ ago
Director of Compliance-Testing
Bank OZK 4.8
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for overseeing compliance testing activities of the Bank's Compliance Program. This role exercises judgment and influence, and may constructively challenge business units to support Compliance Program objectives and ensuring compliance of laws and regulations as they apply to the financial institution. Assists in managing the compliance function to ensure ongoing compliance with all applicable regulatory requirements.
Essential Job Functions
+ Responsible for leading the development of a risk-based compliance testing program to assure compliance with laws and regulations applicable to the financial institution.
+ Conducts risk based planning for annual compliance testing schedule and presents plan for approval.
+ Provides administration to oversee the successful execution of compliance testing program objectives.
+ Manages the development of compliance testing scripts which correspond to associated regulatory requirements.
+ Recruits, develops and supervises a team of knowledgeable compliance testing professionals.
+ Demonstrates significant expertise and understanding of regulatory expectations for federally insured banks supervised by the FDIC and CFPB.
+ Supports the ongoing development of programs, policies, procedures, and training for compliance testing activities designed and executed to support an effective Compliance Management System and to advise the Board and Senior Management with timely, relevant views of compliance risk.
+ Maintains productive engagement models with executive-level management to advise and escalate issues and observed risk migration.
+ Reports compliance testing findings and recommendations to appropriate management based on the results of executed compliance testing engagements.
+ Acts independently and collaboratively across functional lines to influence results.
+ Collaborates with examiners in their audit/examination process.
+ Oversees assigned Compliance staff; assigns work and performs ongoing performance evaluations of assigned staff.
+ Provides ongoing compliance training for testing officers and employees, as necessary.
+ Manages, trains, and mentors Compliance employees of varying experience and ability.
+ Regularly exercises discretion and judgment in the performance of essential job functions.
+ Maintains good punctuality and attendance to work.
+ Follows Bank policy, procedures and guidelines.
Knowledge, Skills & Abilities
+ Comprehensive knowledge of bank compliance management systems.
+ Knowledge of banking regulations and supervisory guidance related to consumer protection and general bank operations.
+ Ability to communicate effectively both verbally and in producing succinct compliance testing final reports.
+ Knowledge of bank products and services.
+ Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
+ Ability to demonstrate effective research skills.
+ Ability to work without close supervision.
+ Ability to communicate effectively both verbally and in writing with internal and external clients.
+ Ability to demonstrate effective presentation skills for Executive-level reporting and advisement.
+ Ability to maintain confidentiality.
+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
+ Ability to use specialized software related to the job.
+ Ability to demonstrate initiative to accomplish work objectives.
+ Ability to work extended hours.
+ Ability to travel on company business; some occasional overnight travel.
+ Ability to demonstrate effective time management skills.
+ Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Qualifications
+ Bachelor degree or commensurate work experience required.
+ Minimum of eight (8) years of work experience in positions of increasing responsibility focused on financial services regulatory compliance required.
+ Prior experience interacting directly with federal banking supervisory agencies preferred.
+ Certified Regulatory Compliance Manager (CRCM) preferred.
+ Significant transaction testing/internal audit oversight and execution experience preferred.
Job Expectations
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-BS1
#DNP
#LI-BS1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$134k-181k yearly est. 58d ago
VP, Project Management
Bank OZK 4.8
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
As VP, Project Management and a member of Bank OZK's enterprise Project Management Office (PMO) team, you will lead various project teams to achieve specific business objectives of the Bank. You will orchestrate project activities throughout the lifecycle, including planning, monitoring, and execution, to deliver high value business and technology solutions.
Essential Job Functions
+ Define, document, and adhere to project scope, utilizing change management processes when needed
+ Create and follow a work breakdown structure or similar project timeline/schedule, creating momentum and sustaining forward progress
+ Monitor resources assigned to the project (bandwidth, performance issues, etc.)
+ Document, track, and mitigate project-related risks and issues
+ Document and track project-related decisions, action items, and other project-related artifacts
+ Complete detailed, timely, succinct, and accurate documentation of meeting notes and other related items
+ Facilitate project meetings in an organized and efficient manner (e.g., agendas, goals, decisions to be made)
+ Organize, track, and report user acceptance testing
+ Communicate, both verbally and in writing, status and risks to senior and executive management and other business line leaders in a concise and factual manner
+ Consistently demonstrate an expert level of project management skill/knowledge and the ability to operate in accordance with Bank OZK's defined project management methodology, program and procedures
+ Drive teams to collaborate and successfully complete projects on schedule and within scope (budget tracking as determined)
+ Effectively manage two to four, or more projects concurrently with minimal supervision
+ Demonstrate ability to grasp a project's subject matter to maximize oversight effectiveness
+ Possess an exceptional ability to think in a tactical nature, recall details/facts, maintain current and accurate information, and discern potential problems or challenges
+ Possess a high degree of behavioral aptitude specifically pertaining to leadership, communication, attitude, ethics, professional maturity, and cultural/situational awareness.
+ De monstrate effective project management skills, including organization, time management, and attention to detail
+ Drive results in a professional manner to accomplish business objectives
+ Enthusiastically embrace, support, and model the bank's values and mission
+ Ensure compliance with Bank OZK and internal/external regulatory policy, procedures, and guidelines
Knowledge, Skills & Abilities
+ Ability to set goals and build group morale and commitment.
+ Ability to convey project expectations and monitor delegated activities.
+ Ability to understand the business implications of tactical decisions.
+ Ability to work without close supervision.
+ Innovative and insightful leader with strong observation skills and attention to detail, capable of leading a team to success
+ Possesses a high degree of behavioral aptitude specifically pertaining to leadership, communication, attitude, ethics, professional maturity, and cultural/situational awareness.
+ Demonstrates effective project management skills, including organization, time management, and attention to detail
+ Possesses an exceptional ability to think in a tactical nature, recall details/facts, maintain current and accurate information, and discern potential problems or challenges
+ Talent for translating big-picture goals into effective actions
Basic Qualifications
+ High school diploma or equivalent required; bachelor's degree preferred
+ 4+ years of work experience leading formal, professional-level projects required
+ Project Management Professional (PMP) certification preferred
Job Expectations
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-RV1
#DNP
EEO Statement
Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$129k-185k yearly est. 43d ago
Tax Senior I
Frost PLLC 4.9
Little Rock, AR job
The opportunity:
Frost, PLLC is looking for a Tax Senior to be part of the team and make an impact with our clients - providing tax services that add value. Tax Seniors have sound experience preparing taxes related to individual, partnership, or corporate regulations.
Your key responsibilities:
Demonstrate an understanding of principles of tax law.
Exhibit an understanding of the tax levels of authority, legal precedents, rulings, and regulations.
Effectively prepare and apply tax knowledge to individual returns and moderately complex business returns (such as Pass through entities and Multistate returns).
Provide research support to a transaction review process.
Prepare a completed and organized tax file, including appropriate supporting documentation for the tax return.
Perform basic reviews for individual and less complex business returns.
Develop positive working relationships with all clients.
Foster an environment of teamwork.
Anticipate problems and issues.
Effectively exhibit communication, listening, and problem-solving skills, including asking questions.
Comply with Firm practice management procedures and systems.
Exhibit an advanced understanding of computer systems used in tax preparation process.
Serve as a mentor to Tax Staff.
Maintain a minimum of 40 hours of Continuing Professional Education (CPE) each calendar year.
Qualifications:
Bachelor's degree in accounting or related field required.
Minimum experience:
Tax Senior I - three tax seasons
Eligible to sit for Certified Public Accountant (CPA) exam or have CPA certification, preferred.
Experience in Public Accounting and multistate experience is strongly preferred.
Experience working within Agribusiness, manufacturing, and real estate is preferred but not required.
Experience with CCH Axcess, CCH Prosystems fx Engagement, CCH AnswerConnect and other tax preparation and research software.
What is in it for you?
Competitive compensation
Generous Paid Time Off (PTO)
Medical, dental, and vision benefit programs
401(k) retirement
Education reimbursement
Supportive career environments
Coaching and Mentoring Program
Internal learning opportunities
Paid membership to business, civic, and professional organizations.
Emotional well-being resources
Paid life and disability insurance
Paid maternity and paternity leave
Paid membership fees to the state Society of CPAs as well as AICPA
Paid CPE
What can you expect?
Initial phone screening of qualified candidates.
Panel interview with a member of Human Resources and partners who this position will interact with for candidates who advance from initial phone screen.
Secondary panel interview with member of the team this position will be working with for those who advance from the first panel interview, if needed.
Who is Frost?
At Frost PLLC, we provide our clients with the personalized financial advice and services they need to succeed. With years of collective accounting and business advisory experience, we are well-equipped to handle any challenge our clients may face. Our services include tax, assurance, advisory, business valuation, litigation, and animal welfare - so no matter your needs, we have you covered.
We understand that respect and responsive communication is key to a successful relationship with our associates and clients. That's why we employ associates with a can-do attitude and maintain honesty, objectivity, and creativity. If you're looking for a full-service accounting firm that will put your best interests first, look no further than Frost PLLC.
Tax Senior, Sr Tax, Tax Sr., Public accounting, Tax Senior CPA, Senior Tax Associate, Sr. Tax Associate, CPA, Certified Public Accountant
$68k-90k yearly est. 60d+ ago
FT Retail Banker
First Security Bank 4.3
Fayetteville, AR job
Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the
"Apply Now"
link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at **************************************
SUMMARY
First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Retail Banker! If this is you and you want to join a dynamic team who is passionate about serving our Arkansas community, then you should apply!
Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. Cross train to perform retail banking specialist duties, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and providing efficient and quality customer service.This position requires employees to work on-site.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required.
High school diploma or general education degree (GED) will be required at the completion of your graduating year.
1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
Proficiency with Outlook, Word, typing, 10-key and utilization of the internet is required.
Willingness to demonstrate Core 5 values with customers and coworkers.
HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) Hours | Monday - Friday 7:45am-5:15pm | Saturday Rotation 8:45am-12:30pm (typically 1-2 per month) | *Extended working hours may be required
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Training consists of learning and developing the essential duties listed below:
Process deposits, withdrawals, cash advances, issue Cashier's Checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Refer customers to other bank services as necessary.
Visually review customer transactions verifying necessary information.
Count and balance cash using retail platform. Buy and sell currency from the vault as necessary, ensuring that the cash drawer limits are not exceeded. Scan all proof work through branch capture machine.
Receives mortgage, consumer, and other loan payments.
Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the retail line.
Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coins and currency in vault at closing ensuring that cash drawers and safes are locked in vault.
Maintain currency and coin supply as prescribed by bank policy. Manually count, verify, and strap currency. Process coins by selling to the vault in accordance with cash limit and coin policy. Balancing of coin machine as needed.
Assist with night deposits, mail deposits and ATM deposits as needed.
Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SIRF should be considered as needed.
Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00. Assist with resolving retail outages and research to resolve discrepancies.
Assist internal customers (other personnel) and executive management as requested.
Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals. Admitting customers to their safe-deposit boxes.
Balance of ATM and main cash vault as needed.
Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other retail staff with unusual transactions and answer difficult customer inquiries.
Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities.
Obtain training and become proficient in executing wire transfers.
Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential.
Operate computer software and equipment, telephone, scanner and copier. Expected to become proficient with internal bank software.
Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary.
Attend various Retail training classes, as assigned by management.
Additional duties may be assigned by management.
Upon successful training of duties listed above:
Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services:
Build consumer and business customer profiles as needed.
Process Debit Cards upon request.
Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
Update identification.
Opening/Closing Accounts.
Handle debit card disputes.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust.
PHYSICAL DEMANDS
The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, and identify customers inside the lobby and outside of the bank. The position also requires the ability to articulate sufficiently well to communicate with customers and coworkers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service.
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.
$28k-34k yearly est. 13d ago
Director, Implementation Risk
Bank OZK 4.8
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Provides the Chief Risk Officer (CRO) with continuous, independent, and objective assessments of the Bank's software, data related development efforts. Manages the implementation risk team and collaborates with functional business partners, risk managers, and business line management to identify, measure, monitor and control software and data development related risk.
Essential Job Functions
+ Manages a team of implementation risk analysts, to include staffing, assigning and delegating work, training, mentoring, and coaching. Conducts performance reviews and fosters a culture of accountability, collaboration, and continuous improvement.
+ Engages and executes Technology Governance activities and projects in furthering the risk management and governance of the technology domain.
+ Determines if implementation plans related to models and critical tools meet requirements, align with program standards, are scalable and meet internal standards.
+ Ensures compliance through active monitoring and analysis.
+ Enables strategic insight into business systems through reports to senior management.
+ Evaluates systems based on data analysis, user input, and extensive testing.
+ Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results.
+ Provide quarterly reports to Operational Risk Management Council (ORMC) and Model and Data risk Management council (MDRMC).
+ Provides guidance and instruction in the creation, organization, accessibility, and maintenance of governance documents related to software and data workflow development related processes.
+ Identifies areas for improvement in documentation processes and systems and implements solutions to enhance overall efficiency and effectiveness.
+ Designs, develops, implements, documents and monitors a second line of defense effective challenge framework to provide oversight to the bank's Software and Data Development Standards.
+ Collaborates with the Operational Risk team and first line of defense Risk coordinators to effectively challenge the design and operating effectiveness of software development and data workflow development related controls.
+ Serves as a non-voting member of the ORMC and MDRMC.
+ Leads discussions with auditors and examiners to ensure constructive outcomes.
+ Performs other duties as assigned.
Knowledge, Skills & Abilities
+ Advanced knowledge of full life-cycle software development, programming and related concepts and best practices.
+ Comprehensive knowledge of database design and architecture.
+ Comprehensive knowledge of banking laws and regulations related to information technology risk management.
+ Comprehensive knowledge of second line of defense philosophies and tactics.
+ General knowledge of banking products and services.
+ Ability to communicate effectively both verbally and in writing.
+ Ability to demonstrate initiative to accomplish work objectives.
+ Ability to utilize discretion and sound judgment in decision making and maintain confidentiality.
+ Ability to work effectively and demonstrate flexibility in a continually changing environment.
+ Ability to demonstrate effective organization, critical thinking, analytical, problem-solving, and time management skills.
+ Ability to demonstrate effective leadership and time management skills.
+ Ability to manage multiple tasks with exacting deadlines in a challenging environment.
+ Ability to work extended hours, including evenings and weekends, and travel for business purposes.
+ Ability to work with little to no close supervision.
+ Ability to maintain attention to detail.
+ Ability to promote a proactive risk culture.
+ Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Qualifications
+ Bachelor's degree in computer science, information technology or a related field required. Master's degree in the above fields preferred.
+ 8+ years of software development experience in a financial services firm required.
+ 4+ years of leading a team of software or application developers in a financial services organization required.
Job Expectations
O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-RV1
#DNP
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$107k-137k yearly est. 30d ago
Commercial Credit Risk Review Officer I
Bank OZK 4.8
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for assessing the quality of loan relationships and the quality of internal routines and controls designed to identify, measure, monitor and control credit risk.
Essential Job Functions
+ Performs independent analysis of corporate and personal financial statements and tax returns and interprets viability of the sources of repayment.
+ Reviews loans to evaluate the strength of underwriting and asset management practices.
+ Reviews loans to assess credit quality and the accuracy of the assigned risk ratings; recommends appropriate risk ratings based on findings.
+ Assesses business line adherence to credit policy and procedures.
+ Discusses review findings with the Reviewer-In-Charge and makes recommendations.
+ Ensures asset quality reports and supporting documentation are comprehensive, complete, and supportive of findings and conclusions.
+ Embraces a culture of continuous process improvement and supports the Credit Risk Review Department's professional practice and quality control standards.
+ Performs other duties as assigned.
Knowledge, Skills & Abilities
+ Knowledge of loan documentation, credit, and financial statement analysis.
+ Knowledge of and exposure to basic principles of auditing.
+ Ability to review and analyze small to midsize loans of little to moderate complexity.
+ Ability to communicate effectively both verbally and in writing.
+ Ability to work effectively both independently and with others.
+ Ability and desire to learn continuously on-the-job.
+ Ability to utilize discretion and sound judgment in decision-making.
+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
+ Ability to maintain confidentiality.
+ Ability to demonstrate effective organization, critical thinking, analytical, and problem-solving skills.
+ Ability to work effectively and demonstrate flexibility in a continually changing environment.
+ Ability to demonstrate attention to detail.
+ Ability to work without close supervision.
+ Skill in using computer and Microsoft Outlook, including Excel and Word, and ability to acquire other computer skills as needed.
Basic Qualifications
+ Bachelor's degree or commensurate work experience, required.
+ Minimum of two (2) years commercial lending experience, required.
+ Minimum of two (2) years commercial credit experience in regional bank, preferred.
+ RMA Credit Risk Certification ("CRC"), preferred.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-RB1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$85k-127k yearly est. 50d ago
Loan File Processing Specialist I
Bank OZK 4.8
Bank OZK job in Ozark, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Assists the Loan File Processing Officer in all duties within the Loan Administration department, including responding to Branch requests for assistance (may be related to imaging or the physical files) either by phone or email.
Essential Job Functions
+ Ensures all customer information and individual loan packages are organized.
+ Adds barcodes, as necessary.
+ Scans all loan documents.
+ Ensures all documents are scanned, captured and legible.
+ Links scanned documents to the correct customer's file.
+ Distributes electronic documents to correct staff when needed.
+ Maintains customer confidentiality at all times.
+ Sorts department mail.
+ Adds electronic documents to imaging to the correct customer's file.
+ Assists with various loan-related projects, as needed.
+ Provides assistance to others in the department, as needed.
+ Files, maintains and keeps vault organized to ensure loan documentation is easily accessible and in compliance for audit purposes.
+ Maintains good punctuality and attendance to work.
+ Follows Bank policy, procedures and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of clerical and administrative procedures.
+ Ability to communicate effectively both verbally and in writing.
+ Ability to organize work, multi-task and meet deadlines.
+ Ability to work under general supervision.
+ Ability to maintain attention to detail.
+ Ability to follow policy and procedure.
+ Ability to sort information and file in alphabetical order.
+ Ability to file documentation appropriately and in an organized manner.
+ Ability to adapt well to change.
+ Ability to respond promptly and professionally to internal customer needs.
+ Ability to demonstrate accuracy, thoroughness and timeliness in work.
+ Ability to follow departmental schedules and timelines.
+ Skill in using computer and Microsoft Word and Excel.
Basic Qualifications
+ High school diploma or equivalent required.
+ Minimum of one (1) year of experience with computers, including experience with Microsoft Word and Excel, required.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-LW2
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$29k-52k yearly est. 60d+ ago
AVP/Banking Center Manager (BCM)
Bank OZK 4.8
Bank OZK job in Mulberry, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for effectively and enthusiastically managing the banking center, providing leadership, and setting high levels of accountability with team members. Cultivate and maintain positive working relationships with peers, business partners, and the community. Provide business development leadership and management. Lead by example and provide exceptional customer service at all times.
Essential Job Functions
+ Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
+ Lead and engage associates in daily huddles to support relationship-building activities.
+ Generate growth that supports the bank's goals by retaining, growing, and attracting clients.
+ Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
+ Ensure engagement in community activities to demonstrate community involvement and support, facilitate Bank branding/name recognition, and promote business development and staff recruitment efforts.
+ Model and coach daily activities, including opportunity spotting/referrals, client relationship building, account opening, lending, outbound business development activities, and lobby management.
+ Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
+ Manage the day-to-day operations of the banking center, executing strategic and tactical plans to ensure sound operational performance and effective audit results.
+ Proactively resolve client concerns in a timely, professional, and positive manner.
+ Maintain responsibility and accountability for banking center security for all employees occupying the banking center and ensure compliance with the bank's security program, policies, and procedures.
+ Ensure regular and effective communication with banking center team members and regional leadership.
+ Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions.
+ Identify and recruit talent to build a highly effective team.
+ Model and champion the Bank's standards for exceptional customer service.
+ Enthusiastically embrace, support, and model the bank's values and mission.
+ Display a high degree of integrity, trustworthiness, and professionalism at all times.
+ Regularly exercise discretion and judgment in the performance of essential job functions.
+ Complete all essential training timely.
+ Maintain consistently good punctuality and attendance to work.
+ Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.
+ Adhere to all Bank policies, procedures, and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of retail bank products and services
+ Knowledge of bank regulations, policies, procedures, and operational standards
+ Knowledge of business development techniques in a retail environment
+ Ability to demonstrate a continuous focus on quality, profitability, and efficiency in the pursuit of business growth
+ Ability to think strategically and translate goals into actionable, detailed, day-to-day execution.
+ Ability to manage, lead, and train team members effectively, inspiring them to meet business objectives
+ Ability to demonstrate effective planning and organizational skills in a dynamic business environment.
+ Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
+ Ability to communicate effectively both verbally and in writing
+ Ability to act as a team-oriented leader, capable of managing and thriving in a continually changing environment
+ Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
+ Ability to maintain confidentiality
+ Ability to follow policy and procedure including safety and security procedures
+ Skill in identifying client needs to develop and grow business
+ Skill in using computer and Microsoft Office applications necessary to perform essential job functions
Basic Qualifications
+ Bachelor's degree or commensurate work experience required
+ 2+ years' retail client service and/or business development experience required
+ 1+ year business development management/leadership experience strongly preferred
+ Proven achievement of business growth goals and financial targets required
+ Experience managing, leading and coaching professionals required
+ Comprehensive knowledge of bank products/services and regulations required
+ Valid driver's license and good driving record required
+ NMLS required
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#BCM
#LI-JS1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$66k-88k yearly est. 60d+ ago
HMDA Compliance Specialist I
Bank OZK 4.8
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Identifies Home Mortgage Disclosure Act (HMDA) reportable loans and applications and uses file documentation to create an accurate and complete loan application register (LAR).
Essential Job Functions
+ Completes a timely review of credit applications and originated loans by gathering information and validating data accuracy to complete the HMDA LAR.
+ Utilizes knowledge of laws and regulations pertaining to HMDA data reporting and applies that knowledge to transactions, scenarios, and Bank practices.
+ Ensure HMDA LAR data is accurate in accordance with and as required by regulatory and Bank standards .
+ Participates in HMDA data scrubs based upon error rates identified in quality control, testing, audit, or other reviews.
+ Performs other duties assigned as determined by Compliance Leadership.
+ Coordinates with the Compliance staff and other Bank employees on Compliance issues.
+ Maintains good punctuality and attendance to work.
+ Follows Bank policy, procedures, and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of R e gulation C/Home Mortgage Disclosure Act, as well as other consumer protection regulations impacting HMDA reporting, including but not limited to Regulation Z/Truth in Lending and Regulation B/Equal Credit Opportunity Act.
+ Knowledge of laws and regulations pertaining to HMDA data reporting.
+ Ability to demonstrate effective research skills.
+ Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
+ Ability to demonstrate initiative to accomplish work objectives.
+ Ability to manage multiple tasks with exacting deadlines in a continually changing environment.
+ Ability to work independently without close supervision.
+ Ability to communicate effectively both verbally and in writing.
+ Ability to work effectively in a team environment.
+ Ability to demonstrate effective use of specialized software.
+ Ability to maintain a high attention to detail.
+ Ability to demonstrate effective collaboration skills to achieve team goals.
+ Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Qualifications
+ High school diploma or equivalent, required.
+ Bachelor's degree in job-related field, preferred.
+ 1+ year of work experience in banking or similarly regulated field, required.
+ Experience in lending production, bank operations/administration, and/or bank compliance or audit, preferred.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-BS1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$36k-50k yearly est. 60d+ ago
Reg E Disputes Specialist I
Bank OZK 4.8
Bank OZK job in Ozark, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Responsible for assisting management in all duties within the disputes department, including responding to branch and customer care center requests for assistance either by phone or email. Performs responsibilities in a professional and accurate manner, according to Bank policies, procedures and established compliance regulations. Communicates with Fiserv on the dispute process and performs problem analysis as needed.
Essential Job Functions
+ Assists branch employees with Reg E and non-Reg E dispute-related issues.
+ Verifies information on disputes is complete and accurate.
+ Researches account history to identify prior transactions related to the dispute.
+ Communicates with customer to gather dispute-related information.
+ Enters dispute information into the tracking system to ensure all relevant information is documented.
+ Corresponds with Fiserv to provide additional information as needed to proceed with dispute.
+ Reviews daily reports for quality assurance, interest payment processing, and audit reports.
+ Answers customer service-related telephone calls, as needed.
+ Maintains good punctuality and attendance to work.
+ Follows Reg E and Visa rules and Bank policy, procedures, and guidelines.
Knowledge, Skills & Abilities
+ Knowledge of Reg E and Visa rules.
+ Ability to communicate effectively both verbally and in writing.
+ Ability to work without close supervision.
+ Ability to adapt well to change.
+ Ability to respond promptly and professionally to customer inquiries and needs.
+ Ability to maintain confidentiality.
+ Ability to troubleshoot issues on standard accounts.
+ Ability to demonstrate accuracy and thoroughness in work.
+ Ability to maintain professional work relationships with both internal and external customers, treating all with respect.
+ Ability to multi-task and work effectively with repeated interruptions.
+ Ability to work well under pressure and with exacting deadlines.
+ Skill in using computer and Microsoft Office, including Outlook, Word and Excel.
Basic Qualifications
+ High school diploma or equivalent required.
+ Minimum of one (1) year experience using computer, including Microsoft Word and Excel, required.
+ Minimum of six (6) months of experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required.
+ Minimum of six (6) months' customer service or credit card industry related work experience (i.e., disputes, Reg E, and/or Visa) preferred.
+ Available to work non-standard work shifts and/or extended hours, as necessary.
Job Expectations
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-LW2
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
$23k-35k yearly est. 49d ago
Fraud Analyst
Bank OZK 4.8
Bank OZK job in Little Rock, AR
Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* .
Job Purpose & Scope
Performs complex reviews of high-risk activity leveraging internal and external data sources to detect and mitigate fraud loss for stakeholders.
Essential Job Functions
+ Performs proactive fraud reviews derived from various alert and non-alert based sources to minimize fraud impacts.
+ Responds to fraud incidents as described within the Bank's Fraud Risk Management Program.
+ Researches and forms initial determinations for moderately complex situations to mitigate potential losses to the Bank and stakeholders while providing detailed documentation.
+ Analyzes and investigates unusual activity and transactional patterns through account surveillance, review of client background information, monetary transactions, and branch escalations while responding quickly to high-risk incidents.
+ Utilizes various systems to accurately document fraud attempts, trends, and loss events.
+ Conducts due diligence research within various third party and internal databases to make fraud determinations.
+ Reviews various reporting and provides approvals and guidance to front-line employees.
+ Engages management on fraud-related incidents and emerging trends and makes recommendations for process improvement.
Knowledge, Skills & Abilities
+ Knowledge of banking laws and regulations.
+ Ability to communicate effectively and efficiently both verbally and in writing with all levels of management and staff.
+ Ability to handle moderately complex situations requiring analysis or research while using independent judgement.
+ Ability to work under general supervision.
+ Ability to exercise discretion and sound judgment in decision making and maintain confidentiality.
+ Ability to demonstrate initiative to accomplish work objectives.
+ Ability to apply logic, interpret documents, and demonstrate ability to comply with procedures.
+ Ability to work effectively in a fast paced and team environment.
+ Ability to multi-task with excellent organizational skills.
+ Ability to read and analyze data for suspicious behavior.
+ Ability to maintain attention to detail.
+ Ability to demonstrate effective time management skills and meet deadlines in a timely manner.
+ Ability to work effectively and demonstrate flexibility in a continually changing environment.
+ Ability to work extended hours.
+ Skill in using a computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Qualifications
+ Bachelor's degree or commensurate work experience, required.
+ One (1) or more years of work experience in fraud detection and/or Bank Secrecy Act reporting, required.
+ One (1) or more years of prior financial institution work experience required.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
#LI-BS1
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
Zippia gives an in-depth look into the details of Bank of the Ozarks, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Bank of the Ozarks. The employee data is based on information from people who have self-reported their past or current employments at Bank of the Ozarks. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Bank of the Ozarks. The data presented on this page does not represent the view of Bank of the Ozarks and its employees or that of Zippia.
Bank of the Ozarks may also be known as or be related to Bank OZK, Bank Of The Ozarks, Bank Ozk, Bank of the Ozarks and Bank of the Ozarks Inc. (Investment Management).