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Bank of the Ozarks jobs - 102 jobs

  • Director of Compliance-Testing

    Bank OZK 4.8company rating

    Bank OZK job in Little Rock, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for overseeing compliance testing activities of the Bank's Compliance Program. This role exercises judgment and influence, and may constructively challenge business units to support Compliance Program objectives and ensuring compliance of laws and regulations as they apply to the financial institution. Assists in managing the compliance function to ensure ongoing compliance with all applicable regulatory requirements. Essential Job Functions + Responsible for leading the development of a risk-based compliance testing program to assure compliance with laws and regulations applicable to the financial institution. + Conducts risk based planning for annual compliance testing schedule and presents plan for approval. + Provides administration to oversee the successful execution of compliance testing program objectives. + Manages the development of compliance testing scripts which correspond to associated regulatory requirements. + Recruits, develops and supervises a team of knowledgeable compliance testing professionals. + Demonstrates significant expertise and understanding of regulatory expectations for federally insured banks supervised by the FDIC and CFPB. + Supports the ongoing development of programs, policies, procedures, and training for compliance testing activities designed and executed to support an effective Compliance Management System and to advise the Board and Senior Management with timely, relevant views of compliance risk. + Maintains productive engagement models with executive-level management to advise and escalate issues and observed risk migration. + Reports compliance testing findings and recommendations to appropriate management based on the results of executed compliance testing engagements. + Acts independently and collaboratively across functional lines to influence results. + Collaborates with examiners in their audit/examination process. + Oversees assigned Compliance staff; assigns work and performs ongoing performance evaluations of assigned staff. + Provides ongoing compliance training for testing officers and employees, as necessary. + Manages, trains, and mentors Compliance employees of varying experience and ability. + Regularly exercises discretion and judgment in the performance of essential job functions. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures and guidelines. Knowledge, Skills & Abilities + Comprehensive knowledge of bank compliance management systems. + Knowledge of banking regulations and supervisory guidance related to consumer protection and general bank operations. + Ability to communicate effectively both verbally and in producing succinct compliance testing final reports. + Knowledge of bank products and services. + Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills. + Ability to demonstrate effective research skills. + Ability to work without close supervision. + Ability to communicate effectively both verbally and in writing with internal and external clients. + Ability to demonstrate effective presentation skills for Executive-level reporting and advisement. + Ability to maintain confidentiality. + Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. + Ability to use specialized software related to the job. + Ability to demonstrate initiative to accomplish work objectives. + Ability to work extended hours. + Ability to travel on company business; some occasional overnight travel. + Ability to demonstrate effective time management skills. + Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications + Bachelor degree or commensurate work experience required. + Minimum of eight (8) years of work experience in positions of increasing responsibility focused on financial services regulatory compliance required. + Prior experience interacting directly with federal banking supervisory agencies preferred. + Certified Regulatory Compliance Manager (CRCM) preferred. + Significant transaction testing/internal audit oversight and execution experience preferred. Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-BS1 #DNP #LI-BS1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $134k-181k yearly est. 34d ago
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  • VP, Project Management

    Bank OZK 4.8company rating

    Bank OZK job in Little Rock, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope As VP, Project Management and a member of Bank OZK's enterprise Project Management Office (PMO) team, you will lead various project teams to achieve specific business objectives of the Bank. You will orchestrate project activities throughout the lifecycle, including planning, monitoring, and execution, to deliver high value business and technology solutions. Essential Job Functions + Define, document, and adhere to project scope, utilizing change management processes when needed + Create and follow a work breakdown structure or similar project timeline/schedule, creating momentum and sustaining forward progress + Monitor resources assigned to the project (bandwidth, performance issues, etc.) + Document, track, and mitigate project-related risks and issues + Document and track project-related decisions, action items, and other project-related artifacts + Complete detailed, timely, succinct, and accurate documentation of meeting notes and other related items + Facilitate project meetings in an organized and efficient manner (e.g., agendas, goals, decisions to be made) + Organize, track, and report user acceptance testing + Communicate, both verbally and in writing, status and risks to senior and executive management and other business line leaders in a concise and factual manner + Consistently demonstrate an expert level of project management skill/knowledge and the ability to operate in accordance with Bank OZK's defined project management methodology, program and procedures + Drive teams to collaborate and successfully complete projects on schedule and within scope (budget tracking as determined) + Effectively manage two to four, or more projects concurrently with minimal supervision + Demonstrate ability to grasp a project's subject matter to maximize oversight effectiveness + Possess an exceptional ability to think in a tactical nature, recall details/facts, maintain current and accurate information, and discern potential problems or challenges + Possess a high degree of behavioral aptitude specifically pertaining to leadership, communication, attitude, ethics, professional maturity, and cultural/situational awareness. + De monstrate effective project management skills, including organization, time management, and attention to detail + Drive results in a professional manner to accomplish business objectives + Enthusiastically embrace, support, and model the bank's values and mission + Ensure compliance with Bank OZK and internal/external regulatory policy, procedures, and guidelines Knowledge, Skills & Abilities + Ability to set goals and build group morale and commitment. + Ability to convey project expectations and monitor delegated activities. + Ability to understand the business implications of tactical decisions. + Ability to work without close supervision. + Innovative and insightful leader with strong observation skills and attention to detail, capable of leading a team to success + Possesses a high degree of behavioral aptitude specifically pertaining to leadership, communication, attitude, ethics, professional maturity, and cultural/situational awareness. + Demonstrates effective project management skills, including organization, time management, and attention to detail + Possesses an exceptional ability to think in a tactical nature, recall details/facts, maintain current and accurate information, and discern potential problems or challenges + Talent for translating big-picture goals into effective actions Basic Qualifications + High school diploma or equivalent required; bachelor's degree preferred + 4+ years of work experience leading formal, professional-level projects required + Project Management Professional (PMP) certification preferred Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-RV1 #DNP EEO Statement Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $129k-185k yearly est. 20d ago
  • FT Note Clerk I

    First Security Bank 4.3company rating

    Searcy, AR job

    Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at ************************************** SUMMARY Join a team that's passionate about making a difference in Arkansas! First Security Bank is seeking a detail-oriented and motivated professional to join us as a Note Clerk. If you thrive in a fast-paced environment, value accuracy, and enjoy working collaboratively, this role is a great fit for you. As a Note Clerk, you'll play a key role in supporting essential banking operations. Under direct supervision, you will process loans and renewals, verify transaction details, and correct any errors to ensure accuracy and compliance. This position requires employees to work on-site. QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS | AVAILABILITY To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position. High School Diploma or GED will be required at the completion of your graduating year. 1-2 years of office, relevant banking, and/or professional experience are preferred. Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required. Willingness to demonstrate Core 5 values with customers and coworkers. HOURS OF AVAILABILITY: Regularly Scheduled Hours / Week: 40 hours | Monday - Friday: 8:00am-5:00pm |*Extended working hours may be required. ESSENTIAL DUTIES AND RESPONSIBILITIES Verify completeness and accuracy of loan documents. Ensure all transactions comply with banking regulations and internal policies. Correct transaction errors and update records as needed. Maintain tickler files and monitor for missing documentation. Respond to internal inquiries regarding loan status and documentation. Maintain strict confidentiality of customer account information to protect bank operations and uphold customer trust, in full compliance with privacy regulations and internal policies. Operate computer software and equipment, telephone, scanner and copier. Expected to develop proficiency in internal bank systems and applications. Able to hold a valid driver's license, have access to reliable transportation for arriving at work on time, work on-site at assigned location, and a willingness to extend working hours when necessary. Additional duties may be assigned by management. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. SOFT SKILLS Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust. PHYSICAL DEMANDS The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spent on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in-person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds. The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. MENTAL DEMANDS The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.
    $30k-34k yearly est. 2d ago
  • FT Retail Management Trainee Floating

    First Security Bank 4.3company rating

    Searcy, AR job

    Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at ************************************** SUMMARY First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Retail Management Trainee! If this is you and you want to join a dynamic team who is passionate about serving our Arkansas community, then you should apply! This individual will gain foundational skills for an entry-level management role in retail banking. Over the course of this one-year program, the trainee will learn how to champion First Security Bank's leadership responsibilities as presented at Bank Better University: Leadership Training. Trainee will gain a solid understanding of retail management skills by participating in hands-on training related to branch operations, compliance, and sales performance of the branch. They will also be required to attend various leadership and procedural training classes. This position requires employees to work on-site and the ability to travel/float between branches within designated market. QUALIFICATIONS |EDUCATION | EXPERIENCE | SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required. Candidates must be at a minimum, 18 years of age. High School Diploma or general education degree (GED) required. Post Secondary education preferred. The completion of Retail checklists through Supervisor level within 1 year will be required. Demonstrated ability to successfully train employees, set goals and provide direction. Reliable transportation and the ability to travel between branches and/or work related training is required. Proficiency with Outlook, Word, typing, 10-key and utilization of the internet is required. Willingness to demonstrate Core 5 values with customers and coworkers. HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40+ hours per week | Monday - Friday: 8:00am - 5:30pm | Rotating Saturdays 8:30am-12:30pm | *Extended working hours may be required. ESSENTIAL DUTIES AND RESPONSIBILITIES PERSONNEL: Observe and glean knowledge from experienced retail management team. Create a positive working environment that facilitates exceptional service, expanding profitable relationships and employee engagement. Support and promote an environment that provides a level of care that makes customers feel welcomed, significant, and engaged. Empower banking center team to take ownership of achieving personal and banking center goals. Learn to manage and schedule duties for the retail staff and conduct weekly huddles to keep staff informed of pertinent changes to operational and/or company policies and procedures. Learn to serve as a communication link between departments and leadership to ensure the team is informed and understands directives, bank financial performance, initiatives, and other pertinent information. Learn to instill continuous professional growth and foster esprit-de-corps among the staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing policies, procedures, and productivity standards. Adapt to various management styles to best fit the situation and be comfortable with frequent change, delays, or unexpected events. Become familiar with First Security Bank Handbook and administrative employee policies. OPERATIONS: Frequently perform all essential Retail duties and ensure these duties are followed by retail staff, in accordance with written policies and procedures. Provide and ensure that customers receive exceptional service, and that staff execute operational excellence that meets our ethical, responsive, and innovative expectations. Be familiar with physical security equipment and enforce security procedures to protect the team and banking center against robbery and other criminal acts. Report any security concerns to the company's Security team. Ensure audit controls are followed to protect the Bank from unnecessary risk and exposure, and Retail Banker/Banking Center Audits are timely completed every month. Support compliance with regulatory guidelines such as, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending practices. Review Fraudulent transactions and suspicious activities identified by team members, adhering to SAR and CTR requirements. Monitor wire transfers initiated by team members for accuracy. Learn to resolve customer complaints which are beyond the scope of other banking center personnel. Discuss and communicate complex and sometimes sensitive subjects with clarity and tact. Assist with reviewing daily reports and resolving any outstanding account maintenance issues tracked by banking center personnel. Work with management to develop banking center objectives and the specific programs necessary to achieve them. Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals. BUSINESS DEVELOPMENT: Become familiar with products and services offered through other lines of business. Become familiar with Cash Management products to ensure the retail team receives proper training to demonstrate their abilities to sell and cross-sell products. Focus on building and maintaining customer relationships by participating in community outreach and activities. Enhancing the bank's image and developing additional business and referral sources. Constantly communicate and exchange information with external and internal customers. Executing operational excellence by meeting quality service requirements, connecting through Bank Better experiences, and delivering 2nd Mile Service. ADDITIONAL DUTIES & RESPONSIBILITIES: Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential. Operate computer software and equipment, telephone, scanner and copier. Proficiency with Bankway software will be required. Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary. Attend various Retail and leadership training classes, as assigned by management, and incorporate these essential skills and responsibilites. Additional duties may be assigned by management. SUPERVISORY RESPONSIBILITIES: This position will have no direct supervisory responsibilities. Part of the training process will include their observation of the manager making both minor and major decisions in the workplace. They will learn how to discipline and evaluate employees' performance for all retail staff. Ability to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision. SOFT SKILLS Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust. PHYSICAL DEMANDS Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing; while occasionally stooping, kneeling or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in-person and over telecommunications. Have near/far visual acuity to identify customers, currency and reading materials in printed or electronic format. The employee must occasionally lift and move up to 50 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes. The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. MENTAL DEMANDS The duties of this position require strong independent problem-solving skills to manage multiple projects and their accurate and timely completion. Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations. Able to analyze information, evaluate options, and make sound judgements in a timely manner. Strong mathematical competency related to currency including, adding, subtracting, multiplying, and dividing whole numbers, fractions and decimals. This position also requires the ability to read and interpret documents, draft instructions or presentations and articulate complex information in written or oral form.
    $42k-51k yearly est. 6d ago
  • Fraud Analyst

    Bank OZK 4.8company rating

    Bank OZK job in Little Rock, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Performs complex reviews of high-risk activity leveraging internal and external data sources to detect and mitigate fraud loss for stakeholders. Essential Job Functions + Performs proactive fraud reviews derived from various alert and non-alert based sources to minimize fraud impacts. + Responds to fraud incidents as described within the Bank's Fraud Risk Management Program. + Researches and forms initial determinations for moderately complex situations to mitigate potential losses to the Bank and stakeholders while providing detailed documentation. + Analyzes and investigates unusual activity and transactional patterns through account surveillance, review of client background information, monetary transactions, and branch escalations while responding quickly to high-risk incidents. + Utilizes various systems to accurately document fraud attempts, trends, and loss events. + Conducts due diligence research within various third party and internal databases to make fraud determinations. + Reviews various reporting and provides approvals and guidance to front-line employees. + Engages management on fraud-related incidents and emerging trends and makes recommendations for process improvement. Knowledge, Skills & Abilities + Knowledge of banking laws and regulations. + Ability to communicate effectively and efficiently both verbally and in writing with all levels of management and staff. + Ability to handle moderately complex situations requiring analysis or research while using independent judgement. + Ability to work under general supervision. + Ability to exercise discretion and sound judgment in decision making and maintain confidentiality. + Ability to demonstrate initiative to accomplish work objectives. + Ability to apply logic, interpret documents, and demonstrate ability to comply with procedures. + Ability to work effectively in a fast paced and team environment. + Ability to multi-task with excellent organizational skills. + Ability to read and analyze data for suspicious behavior. + Ability to maintain attention to detail. + Ability to demonstrate effective time management skills and meet deadlines in a timely manner. + Ability to work effectively and demonstrate flexibility in a continually changing environment. + Ability to work extended hours. + Skill in using a computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications + Bachelor's degree or commensurate work experience, required. + One (1) or more years of work experience in fraud detection and/or Bank Secrecy Act reporting, required. + One (1) or more years of prior financial institution work experience required. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-BS1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $75k-107k yearly est. 55d ago
  • Talent Acquisition Business Analyst

    Bank OZK 4.8company rating

    Bank OZK job in Little Rock, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Supports the recruitment process by performing administrative tasks that enhance the effectiveness of the Talent Acquisition (TA) function including: providing and monitoring TA metrics and reporting; assisting with system enhancements and process improvements; performing transactions in the Applicant Tracking System (ATS); developing and maintaining reports and dashboards to provide meaningful Human Resources (HR) data to drive decisions in support of business objectives; and providing day-to-day analytical support to TA team leadership. Interprets and responds to queries on various HR data reporting needs, including identifying and analyzing trends in data and providing interpretation of results and actionable insights. Processes third party contracts and invoices, coordinates recruiting events, and maintains process and training documentation. Essential Job Functions + Provides and monitors regular TA performance reports and metrics for senior leaders and coordinates with HRIS team on additional reporting needs. + Researches and analyzes data, identifying trends to uncover potential issues and meaningful insights, and works with the appropriate HR teams to develop recommendations for process, system, and/or reporting improvements. + Produces impactful visualizations of trends and insights for end user consumption. + Liaises with the HRIS team to assist with data integrity in HR systems by running routine queries to audit and analyze data. + Serves as point of contact between TA and HRIS to address system enhancements and outages and partners with recruiters, TA Operations and HRIS to identify additional opportunities to streamline processes and improve efficiency. + Coordinates, monitors and supports recruiting events, career fairs, campus visits, and community outreach including planning and tracking events, sourcing promotional materials/giveaways, and processing invoices. + Manages the TA document library and serves as the subject matter expert for process and training documentation to ensure documentation is complete and accurate. + Liaises with Corporate Marketing to coordinate employer branding activities and/or literature, assists with the design and/or engagement of recruitment campaigns, and manages approved social media platforms and Bank OZK Career Site to ensure the OZK Way is accurately portrayed. + In collaboration with the Director, Talent Acquisition, monitors and reports job board engagement activities (e.g., Indeed, LinkedIn) and manages vendor invoicing. + Assists recruiters in developing Customer Relationship Management tool (CRM) campaigns within the ATS platform and launches campaigns in a timely manner, ensuring accuracy of data and determining/monitoring appropriate follow-up parameters based on the campaign objective and audience. + Assists Director, Talent Acquisition with a variety of administrative tasks including ATS-related transactions, coordination of third-party agency contracts, ensuring accuracy and timely processing of invoices, and other administrative activities, as needed. + Participates in ad-hoc talent acquisition projects and initiatives. + Assists with planning and scheduling team meetings, onsite activities and other events. + Performs other duties as assigned. Knowledge, Skills & Abilities + Knowledge of Applicant Tracking System software and other recruitment platforms + Knowledge of system report writer software (e.g. Cognos, Power BI) + Knowledge of employment laws and regulations as they pertain to recruitment, background screening, and hiring + General knowledge of administrative and clerical procedures + Ability to perform financial and statistical analysis in software, data charting, and other business or system analytics using Excel or similar technologies. + Ability to communicate effectively both verbally and in writing + Ability to demonstrate effective interpersonal skills and interact with individuals at all levels of the organization + Ability to demonstrate excellent customer service skills + Ability to demonstrate effective organization skills and attention to detail, manage multiple priorities and tasks, and demonstrate a sense of urgency to fulfill business objectives + Ability to demonstrate effective analytical, problem-solving, and critical thinking skills, especially as they relate to data analysis/reporting and process improvement + Ability to uphold strict confidentiality in handling candidate and employee information + Skill in using computers, Microsoft Office (i.e., Word, Excel, PowerPoint, Outlook) Basic Qualifications + Bachelor's degree in human resources, business administration, information technology, computer sciences, or related field, or commensurate work experience, required + 3+ years of experience in data, business, system, or financial analysis or HRIS administration required + 1+ years of experience in an administrative, Human Resources, or Talent Acquisition role required + Experience with applicant tracking systems (ATS) preferred Job Expectations O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #HP #LI-RV1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $58k-78k yearly est. 7d ago
  • Architectural Designer

    Bank OZK 4.8company rating

    Bank OZK job in Little Rock, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Performs a wide range of design duties under general supervision of a licensed architect, including designing and documenting small renovations and facilitating the work of project architects, engineers, and vendors for Bank construction upfit and remodel projects. Essential Job Functions + Coordinates with architects, engineers, contractors, and vendors on construction projects. + Produces schematic design presentations and construction documents for small-scale renovations and tenant infill projects. + Assists in producing test fits for new sites targeted for acquisition. + Communicates with leadership and end-users to establish building program and requirements under supervision. + Assists in ensuring project specifications are accurate, compatible with the design intent, and are procured timely to ensure project completion. + Creates detailed and accurate drawings to convey design intent. + Assists in reviewing drawings for quality control, value engineering, and constructability. + Researches products and materials and recommends alternate solutions to save time and money. + Conducts site inspections and punch lists in coordination with construction managers. + Drives an automobile on company business. + Performs other duties as assigned. Knowledge, Skills & Abilities + Basic knowledge of building technology, structures, building and accessibility codes, and space planning. + Ability to create detailed and accurate drawings to convey design intent. + Communicates effectively verbally, graphically, and in writing to customers, staff, vendors, and tenants. + Demonstrates effective organization, critical thinking, analytical, and problem-solving skills. + Manages multiple tasks with exacting deadlines in a fast-paced environment. + Demonstrates excellent time management skills and attention to detail. + Ability to work under general supervision. + Demonstrates effective customer service skills and the ability to communicate effectively with technical and non-technical audiences. + Maintains confidentiality. + Ability to work extended hours and travel, including overnight stays, as needed. + Ability to work effectively in a multidisciplinary team environment. + Skill in using computer, CAD Software (AutoCAD, Revit, etc.) and Microsoft Office, including Outlook, Word, and Excel. Basic Qualifications Basic Qualifications: + Bachelor's Degree in Architecture, Interior Design or related field, or commensurate work experience, required. + 1+ year of work experience applying computer skills including Microsoft Word, Excel, AutoCAD or Revit, etc., required. + Valid driver's license and a good driving record required. Preferred Qualifications: + 1+ year of work experience in architecture, interior design, construction, or related field, preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-RV1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $46k-57k yearly est. 60d+ ago
  • Tax Supervisor

    Frost PLLC 4.9company rating

    Fayetteville, AR job

    The Opportunity: Our Tax Supervisors serve as leaders within our tax teams by training, solving problems, and answering questions for other team members. As part of the tax group, you'll be able to nurture relationships with clients and progress your career in this fast-growing firm. The role requires an analytical mind set - someone who thrives on problem solving, has sharp attention to detail, and embraces challenges. Your Key Responsibilities: Demonstrate an advanced understanding of principles of tax law. Exhibit an advanced understanding of the tax levels of authority, legal precedents, rulings, and regulations. Effectively prepare and apply tax knowledge to individual returns and complex business returns. Provide research support to a transaction review process. Prepare a completed and organized tax file, including appropriate supporting documentation for the tax return. Perform high-level reviews for individual and complex business returns. Develop positive working relationships with all clients. Serve as a leader within the tax group and foster an environment of teamwork. Provide resolutions and solutions for problems and issues. Effectively exhibit communication, listening, and problem-solving skills including asking questions. Comply with Firm practice management procedures and systems. Stay informed on current topics including industry trends, exploring new ideas, and continually expanding knowledge base. Exhibit an understanding of computer systems used in tax preparation process. Ability to work with minimal supervision. Demonstrate effective interpersonal skills. Maintain a minimum of 40 hours of Continuing Professional Education (CPE) each calendar year. Qualifications: Bachelor's degree in accounting or related field is required. A minimum of five tax seasons. A fully licensed Certified Public Accountant (CPA) or fully licensed Enrolled Agent (EA) is required. Experience in Public Accounting and multistate. Experience working within Agribusiness and related industries is preferred. Experience with ProSystem fx Tax and Engagement, CCH, RIA, BNA and other tax preparation / research software. Ability to work extended hours during busy seasons. What is in it for you? Competitive compensation Generous Paid Time Off (PTO) Medical, dental, and vision benefit programs 401(k) retirement Education reimbursement Supportive career environments Coaching and Mentoring Program Internal learning opportunities Paid membership to business, civic, and professional organizations. Emotional well-being resources Paid life and disability insurance. Paid maternity and paternity leave. Paid membership fees to the state Society of CPAs as well as AICPA. Paid CPE What can you expect? Initial phone screening of qualified candidates. Panel interview with a member of Human Resources and partners who this position will interact with for candidates who advance from initial phone screen. Secondary panel interview with member of the team this position will be working with for those who advance from the first panel interview, if needed. Candidates not selected at any phase of the process will be contacted to advise them of Frost's decision to move in a different direction. If you would like to check on your application's status, you can call Allison Nicholas via call ************. (Please allow at least 48 hours for applications to be reviewed.) Who is Frost? At Frost PLLC, we provide our clients with the personalized financial advice and services they need to succeed. With years of collective accounting and business advisory experience, we are well-equipped to handle any challenge our clients may face. Our services include tax, assurance, advisory, business valuation, litigation, and animal welfare - so no matter your needs, we have you covered. We understand that respect and responsive communication is key to a successful relationship with our associates and clients. That's why we employ associates with a can-do attitude and maintain honesty, objectivity, and creativity. If you're looking for a full-service accounting firm that will put your best interests first, look no further than Frost PLLC. Tax Senior, Sr Tax, Tax Sr., Public accounting, Tax Senior CPA, Senior Tax Associate, Sr. Tax Associate, CPA, Certified Public Accountant
    $26k-35k yearly est. 34d ago
  • Report Processor

    Frost PLLC 4.9company rating

    Little Rock, AR job

    Job DescriptionSalary: Beginning at $21.00 As a Report Processor, you will play a key role in turning financial information into powerful documents that provide our clients with the necessary information they require for disclosing compliance and financial health. In this role, you wont just generate reportsyoull help shape the information our auditors and clients rely on every day. Youll work at the intersection of accounting, data, and technology, transforming information into clear, accurate, and meaningful reports. If you enjoy solving puzzles, improving processes, and bringing order to information, this role will give you the perfect mix of structure and creativity, while sharpening high-demand skills in organization, consistency, and reporting. This role is ideal for someone who enjoys working with numbers, organizing information, and helping teams make informed decisions. Key Responsibilities: Proofreading, formatting, and finalizing various documents, including client engagement letters, financial statements, communication letters, and miscellaneous documents. Assembling documents primarily using Microsoft Word, Microsoft Excel, and Adobe Acrobat within the CCH ProSystem fx Engagement accounting software. Verifying proper approval documentation for all work products when final reports are near completion. Distributing completed projects via electronic means, FedEx, or mail in a timely manner. Maintaining records using multiple document management systems. Adhering to Frost, PLLC style guidelines. Maintaining confidentiality and performing duties with professionalism and integrity. Produce products with a high level of professionalism and accuracy. Perform other duties as assigned. Qualifications: High school diploma or equivalent.Associate's degree or equivalent is preferred but not required. One year of administrative support experience. Previous experience working in banking, finance or a public accounting firm is preferred but not required. Detailed computer proficiency in Microsoft Word and Excel. Strong attention to detail and excellent written and oral communication skills. Previous experience working in a team-based environment. Ability to work extended hours when necessary. What is in it for you? Competitive compensation Generous Paid Time Off (PTO) Medical, dental, and vision benefit programs 401(k) retirement Education reimbursement Supportive career environments Coaching and Mentoring Program Internal learning opportunities Paid membership to business, civic, and professional organizations Emotional well-being resources Paid life and disability insurance Paid maternity and paternity leave What can you expect? Initial phone screening of qualified candidates. Panel interview with a member of Human Resources and partners who this position will interact with for candidates who advance from initial phone screen. Secondary panel interview with member of the team this position will be working with for those who advance from the first panel interview, if needed. Candidates not selected at any phase of the process will be contacted to advise them of Frosts decision to move in a different direction. If you would like to check on your applications status, you can call Allison Nicholas via call ************. (Please allow at least 48 hours for applications to be reviewed.) Who is Frost? Frost PLLC is a forward-thinking, full-service accounting firm dedicated to personalized financial advice. Our services span tax, assurance, advisory, business valuation, litigation, and animal welfare. We value respect, communication, and a can-do attitude in our associates. Join us if you want a career that balances professional excellence with a fulfilling personal life. Frost, PLLCs policy is not to accept unsolicited referrals or resumes from any source that does not have a signed vendor agreement and directly from employees and candidates. Frost, PLLC will not consider unsolicited referrals and/or resumes from vendors who do not have a signed vendor agreement with Frost, PLLC. (e.g., search firms, staffing agencies, fee-based referral services, and recruiting agencies.) Any resume or CV submitted to an employee of Frost, PLLC, without a signed vendor agreement in place within the last year will be considered Frost's property. To be duly considered for a vendor agreement with Frost, PLLC, all formal requests must be exclusively submitted ******************. Any communication through alternative channels shall be deemed invalid for consideration.
    $28k-32k yearly est. Easy Apply 18d ago
  • Tax Senior I

    Frost PLLC 4.9company rating

    Little Rock, AR job

    The opportunity: Frost, PLLC is looking for a Tax Senior to be part of the team and make an impact with our clients - providing tax services that add value. Tax Seniors have sound experience preparing taxes related to individual, partnership, or corporate regulations. Your key responsibilities: Demonstrate an understanding of principles of tax law. Exhibit an understanding of the tax levels of authority, legal precedents, rulings, and regulations. Effectively prepare and apply tax knowledge to individual returns and moderately complex business returns (such as Pass through entities and Multistate returns). Provide research support to a transaction review process. Prepare a completed and organized tax file, including appropriate supporting documentation for the tax return. Perform basic reviews for individual and less complex business returns. Develop positive working relationships with all clients. Foster an environment of teamwork. Anticipate problems and issues. Effectively exhibit communication, listening, and problem-solving skills, including asking questions. Comply with Firm practice management procedures and systems. Exhibit an advanced understanding of computer systems used in tax preparation process. Serve as a mentor to Tax Staff. Maintain a minimum of 40 hours of Continuing Professional Education (CPE) each calendar year. Qualifications: Bachelor's degree in accounting or related field required. Minimum experience: Tax Senior I - three tax seasons Eligible to sit for Certified Public Accountant (CPA) exam or have CPA certification, preferred. Experience in Public Accounting and multistate experience is strongly preferred. Experience working within Agribusiness, manufacturing, and real estate is preferred but not required. Experience with CCH Axcess, CCH Prosystems fx Engagement, CCH AnswerConnect and other tax preparation and research software. What is in it for you? Competitive compensation Generous Paid Time Off (PTO) Medical, dental, and vision benefit programs 401(k) retirement Education reimbursement Supportive career environments Coaching and Mentoring Program Internal learning opportunities Paid membership to business, civic, and professional organizations. Emotional well-being resources Paid life and disability insurance Paid maternity and paternity leave Paid membership fees to the state Society of CPAs as well as AICPA Paid CPE What can you expect? Initial phone screening of qualified candidates. Panel interview with a member of Human Resources and partners who this position will interact with for candidates who advance from initial phone screen. Secondary panel interview with member of the team this position will be working with for those who advance from the first panel interview, if needed. Who is Frost? At Frost PLLC, we provide our clients with the personalized financial advice and services they need to succeed. With years of collective accounting and business advisory experience, we are well-equipped to handle any challenge our clients may face. Our services include tax, assurance, advisory, business valuation, litigation, and animal welfare - so no matter your needs, we have you covered. We understand that respect and responsive communication is key to a successful relationship with our associates and clients. That's why we employ associates with a can-do attitude and maintain honesty, objectivity, and creativity. If you're looking for a full-service accounting firm that will put your best interests first, look no further than Frost PLLC. Tax Senior, Sr Tax, Tax Sr., Public accounting, Tax Senior CPA, Senior Tax Associate, Sr. Tax Associate, CPA, Certified Public Accountant
    $68k-90k yearly est. 60d+ ago
  • Senior Client Service Specialist (SCSS)

    Bank OZK 4.8company rating

    Bank OZK job in Ozark, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for ensuring effective internal controls, building professional relationships with clients, and promoting a positive, helpful, and friendly team environment. Manage direct report team members and lead day-to-day responsibilities. Lead by example and provide exceptional customer service at all times Essential Job Functions + Manage direct reports, including daily supervision, interviewing and hiring, training, performance appraisals, promotion and pay recommendations, career development, and separations of direct reports. + Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions. + Lead, coach, monitor, and develop direct reports to successfully execute against defined business development goals, operational effectiveness, and service standards. + Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions. + Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners. + Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud. + Open new accounts, as needed, and recommend new products and services to meet client needs. + Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management. + Execute strategic and tactical plans to ensure sound operational performance and effective audit results. + Actively promote teamwork, leading by example and taking initiative to assist others. + Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed. + Model and champion the Bank's standards for exceptional customer service. + Enthusiastically support the bank's values and mission. + Display a high degree of integrity, trustworthiness, and professionalism at all times. + Complete all essential training timely. + Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members. + Regularly exercise discretion and judgment in the performance of essential job functions. + Maintain consistently good punctuality and attendance to work. + Adhere to all Bank policies, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards) + Knowledge of bank policies, procedures, and operational standards + Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition + Ability to communicate effectively both verbally and in writing + Ability to manage, lead, mentor, and train team members, inspiring them to meet business objectives + Ability to act as a team-oriented leader, capable of managing and thriving in a continually changing environment + Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail + Ability to work without close supervision + Ability to maintain confidentiality + Ability to follow policy and procedure including safety and security procedures + Ability to travel to other work locations (e.g., training, staffing shortages), as needed + Skill in identifying client needs + Skill in using computer and Microsoft Office applications necessary to perform essential job functions Basic Qualifications + High school diploma or equivalent required; bachelor's degree preferred + 2+ years' experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required + Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. required + Experience overseeing retail operational business functions preferred + Experience managing, leading and coaching professionals preferred Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #CSS #LI-LW2 Posted Salary Range Starting from USD $0.00/Annually EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $47k-90k yearly est. 60d+ ago
  • Audit Manager

    Frost PLLC 4.9company rating

    Little Rock, AR job

    The Opportunity: Auditing provides clients with an objective evaluation of a company's financial statements. As an audit associate, you'll work with experienced audit staff and audit partners that will provide you with growth and learning opportunities. You will work with different teams to provide organizations in multiple industries with a representation of their financial performance. As a member of the audit team, you will complete fieldwork for operational and financial audits across the country. Working independently and collaboratively, you will prepare work papers with definite conclusions and recommendations for clients. Your Key Responsibilities: Demonstrate high technical proficiency, client satisfaction, and ability to motivate staff. Prepare complex client correspondence. Demonstrate a thorough understanding of the client's business that extends beyond audit-related aspects. Monitor and efficiently control all time spend on an engagement. Maintain client contact throughout the year as required by the nature of the engagement. Continue developing a network for future practice development opportunities. Be effective at retaining Firm clients. Serve as career coach by providing constructive feedback as well as develop Audit Staff, Seniors, and Supervisors. Provide department training to staff, seniors, and supervisors. Conduct second review of staff, senior, and supervisor work and provide notes for revisions. Manage multiple engagements simultaneously. Assist with audit fieldwork for both operational and financial audits. Demonstrate the ability to identify complex issues and apply advanced accounting principles and auditing procedures. Develop positive working relationships with all client's executive staff. Exhibit an advanced understanding of computer systems used in audit preparation process. Maintain a minimum of 40 hours of Continuing Professional Education (CPE) each calendar year. Effectively exhibit communication, listening, and problem-solving skills including asking questions. Stay informed on current topics including industry trends, exploring new ideas, and continually expanding knowledge base. Serve as a leader within the audit group and foster an environment of teamwork. Provide resolutions and solutions for problems and issues. Comply with Firm practice management procedures and systems. Provide initial quality control review of audits. Issue final reports. Qualifications: Bachelor's degree in accounting or related field. Fully licensed Certified Public Accountant (CPA) is required. Minimum of seven years of experience is required. Experience in Public Accounting and auditing. Experience working within manufacturing, agribusiness, and related industries is preferred. Experience with audit software. Prior mid to large-size firm experience preferred. Ability to travel nationally to client sites to perform audit fieldwork (40-60 nights per calendar year). Current, valid driver's license. Ability to work extended hours during busy season. What Is In It For You? Competitive compensation Generous Paid Time Off (PTO) Medical, dental, and vision benefit programs 401(k) retirement Cellphone Reimbursement Education reimbursement Supportive career environments Coaching and Mentoring Program Internal learning opportunities Paid membership to business, civic, and professional organizations. Emotional well-being resources Paid life and disability insurance Paid maternity and paternity leave Bonus incentives: Employee Referral Bonus and the New Client Referral Bonus 2025 “Great Place To Work” by Great Place To Work Institute, Inc. Inside Public Accounting Top 200 Firm What Can You Expect? Initial phone screening of qualified candidates. Panel interview with a member of Human Resources and partner and staff who this position will interact with for candidates who advance from initial phone screen. Secondary panel interview may be required if multiple candidates from the initial panel interview are selected. Who is Frost? Frost PLLC is a forward-thinking, full-service accounting firm dedicated to personalized financial advice. Our services span tax, assurance, advisory, business valuation, litigation, and animal welfare. We value respect, communication, and a can-do attitude in our associates. Join us if you want a career that balances professional excellence with a fulfilling personal life. Frost, PLLC's policy is not to accept unsolicited referrals or resumes from any source that does not have a signed vendor agreement and directly from employees and candidates. Frost, PLLC will not consider unsolicited referrals and/or resumes from vendors who do not have a signed vendor agreement with Frost, PLLC. (e.g. search firms, staffing agencies, fee-based referral services, and recruiting agencies.) Any resume or CV submitted to an employee of Frost, PLLC, without a signed vendor agreement in place within the last year will be considered Frost's property. To be duly considered for a vendor agreement with Frost, PLLC, all formal requests must be exclusively submitted to ****************. Any communication through alternative channels shall be deemed invalid for consideration.
    $104k-124k yearly est. Easy Apply 60d+ ago
  • Banking Relationship Specialist (Senior Relationship Banker)

    Bank OZK 4.8company rating

    Bank OZK job in Fayetteville, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for providing sales leadership and coaching to team members, utilizing knowledge of banking products and services to build professional relationships with customers and prospects, and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times. Essential Job Functions + Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners. + Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions. + Open and service deposit accounts, including complex business accounts. + Originate a consumer loan portfolio. + Conduct outbound business development and community involvement activities. + Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership. + Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud. + Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed. + Proactively serve as a role model for banking center team members and coach relationship-building activities. + Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning. + Provide backup and assistance to other retail banking roles and locations, as necessary. + Model and champion the Bank's standards for exceptional customer service. + Enthusiastically support the bank's values and mission. + Display a high degree of integrity, trustworthiness, and professionalism at all times. + Actively promote teamwork, leading by example and taking initiative to assist others. + Complete all essential training timely. + Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members. + Maintain consistently good punctuality and attendance to work. + Adhere to all Bank policies, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards) + Knowledge of bank policies and procedures + Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition + Ability to demonstrate confidence and act as a trusted advisor. + Ability to communicate effectively both verbally and in writing + Ability to demonstrate team player approach, capable of thriving in a continually changing environment + Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail + Ability to work without close supervision + Ability to maintain confidentiality + Ability to follow policy and procedure including safety and security procedures + Ability to travel to other work locations (e.g., training, staffing shortages), as needed + Skill in using computer and Microsoft Office applications necessary to perform essential job functions Basic Qualifications + High school diploma or equivalent required; bachelor's degree preferred + 1+ year retail customer service and/or sales experience required + Knowledge of business and consumer products required + Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred + Proven ability to achieve sales goals and financial targets preferred + Experience in a leadership and/or coaching role strongly preferred + NMLS required Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-MR2 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $32k-40k yearly est. 36d ago
  • FT Retail Banker Floating

    First Security Bank 4.3company rating

    Searcy, AR job

    Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at ************************************** SUMMARY First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Retail Banker! If this is you and you want to join a dynamic team who is passionate about serving our Arkansas community, then you should apply! Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. Cross train to perform retail banking specialist duties, such as opening new accounts, establishing direct deposit accounts, opening retirement accounts, and providing efficient and quality customer service. This position requires employees to work on-site and the ability to travel/float between branches within designated market. QUALIFICATIONS |EDUCATION | EXPERIENCE | SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities necessary for this position. EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) will be required at the completion of your graduating year. 1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred. Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered. Reliable transportation and the ability to travel between branches and/or work related training is required. Proficiency with Outlook, Word, typing, 10-key and utilization of the internet is required. Willingness to demonstrate Core 5 values with customers and coworkers. HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) Hours | Monday - Friday: 8:00am - 5:30pm | Rotating Saturdays 8:30am-12:30pm | *Extended working hours may be required. ESSENTIAL DUTIES AND RESPONSIBILITIES: Training consists of learning and developing the essential duties listed below: Process deposits, withdrawals, cash advances, issue Cashier's Checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Refer customers to other bank services as necessary. Visually review customer transactions verifying necessary information. Count and balance cash using retail platform. Buy and sell currency from the vault as necessary, ensuring that the cash drawer limits are not exceeded. Scan all proof work through branch capture machine. Receives mortgage, consumer, and other loan payments. Promote bank services and products following appropriate cross-selling procedures or directing clients to appropriate bank personnel. Refer customers to the proper department for issues that cannot be resolved at the retail line. Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coins and currency in vault at closing ensuring that cash drawers and safes are locked in vault. Maintain currency and coin supply as prescribed by bank policy. Manually count, verify, and strap currency. Process coins by selling to the vault in accordance with cash limit and coin policy. Balancing of coin machine as needed. Assist with night deposits, mail deposits and ATM deposits as needed. Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SIRF should be considered as needed. Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00. Assist with resolving retail outages and research to resolve discrepancies. Assist internal customers (other personnel) and executive management as requested. Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals. Admitting customers to their safe-deposit boxes. Balance of ATM and main cash vault as needed. Provide quality service by answering questions, telephone inquiries, and provide information on bank services. Handle or provide assistance to other retail staff with unusual transactions and answer difficult customer inquiries. Identify Fraudulent transactions, review current concerns with management and become well-informed on new suspicious activities. Obtain training and become proficient in executing wire transfers. Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential. Operate computer software and equipment, telephone, scanner and copier. Expected to become proficient with internal bank software. Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary. Attend various Retail training classes, as assigned by management. Additional duties may be assigned by management. Upon successful training of duties listed above: Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services: Build consumer and business customer profiles as needed. Process Debit Cards upon request. Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints. Update identification. Opening/Closing Accounts. Handle debit card disputes. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. SOFT SKILLS Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback and generate trust. PHYSICAL DEMANDS The employee must have the visual acuity to read materials in either a printed format or on a computer screen, view and identify customers at drive-through windows or on camera, and identify customers inside the lobby and outside of the bank. The position also requires the ability to articulate sufficiently well to communicate with customers and coworkers. The employee must have the ability to converse with customers in person, over the telephone, and using the drive-through service. The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Repetitive movement of the wrist, hands, and fingers will be required to handle currency and to operate office equipment including a money counter and drive-through tube. The employee must be able to lift coins and currency weighing up to 50 pounds. This position may require commuting between branches and occasional exposure to outside weather elements. The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. MENTAL DEMANDS The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills related to currency including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.
    $28k-34k yearly est. 18d ago
  • Commercial Credit Risk Review Officer I

    Bank OZK 4.8company rating

    Bank OZK job in Little Rock, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for assessing the quality of loan relationships and the quality of internal routines and controls designed to identify, measure, monitor and control credit risk. Essential Job Functions + Performs independent analysis of corporate and personal financial statements and tax returns and interprets viability of the sources of repayment. + Reviews loans to evaluate the strength of underwriting and asset management practices. + Reviews loans to assess credit quality and the accuracy of the assigned risk ratings; recommends appropriate risk ratings based on findings. + Assesses business line adherence to credit policy and procedures. + Discusses review findings with the Reviewer-In-Charge and makes recommendations. + Ensures asset quality reports and supporting documentation are comprehensive, complete, and supportive of findings and conclusions. + Embraces a culture of continuous process improvement and supports the Credit Risk Review Department's professional practice and quality control standards. + Performs other duties as assigned. Knowledge, Skills & Abilities + Knowledge of loan documentation, credit, and financial statement analysis. + Knowledge of and exposure to basic principles of auditing. + Ability to review and analyze small to midsize loans of little to moderate complexity. + Ability to communicate effectively both verbally and in writing. + Ability to work effectively both independently and with others. + Ability and desire to learn continuously on-the-job. + Ability to utilize discretion and sound judgment in decision-making. + Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. + Ability to maintain confidentiality. + Ability to demonstrate effective organization, critical thinking, analytical, and problem-solving skills. + Ability to work effectively and demonstrate flexibility in a continually changing environment. + Ability to demonstrate attention to detail. + Ability to work without close supervision. + Skill in using computer and Microsoft Outlook, including Excel and Word, and ability to acquire other computer skills as needed. Basic Qualifications + Bachelor's degree or commensurate work experience, required. + Minimum of two (2) years commercial lending experience, required. + Minimum of two (2) years commercial credit experience in regional bank, preferred. + RMA Credit Risk Certification ("CRC"), preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-RB1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $85k-127k yearly est. 26d ago
  • Quality Assurance Specialist-Call Center

    Bank OZK 4.8company rating

    Bank OZK job in Little Rock, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure quality standards and service requirements are met. Essential Job Functions + Evaluates and develops training needs and specific performance improvement solutions. + Prepares and conducts regularly scheduled quality reviews to ensure that service and quality control standards are met. + Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback discussions with call center staff. + Delivers feedback and/or training that supports consistent processes and performance improvement solutions. + Communicates an agent's progress regularly to the agent's supervisor. + Recommends, develops, and/or conducts additional agent training based on quality review results and ongoing needs assessments. + Participates in projects as assigned. + Represents the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient and accurate service in processing transactions. + Answers inbound telephone calls, ascertaining customers' needs and/or the subject of their calls, and assists the customer or transfers the customer to the proper department or person for assistances as needed. + Performs transactions and other customer-driven processes (e.g., account records). + Records changes to customer data and processes in accordance with procedures. + Recommends improvements to the policies and procedures that affect customer service. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures and guidelines. Knowledge, Skills & Abilities + Knowledge of call center principles. + Knowledge of general banking principles and/or financial services. + Ability to communicate effectively both verbally and in writing. + Ability to demonstrate initiative to accomplish work objectives. + Ability to work effectively and demonstrate flexibility in a continually changing environment. + Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. + Ability to demonstrate effective customer service skills. + Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills. + Ability to work extended hours. + Ability to work effectively in a team environment. + Ability to maintain attention to detail. + Ability to demonstrate effective time management skills. + Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications + High school diploma or equivalent required. + Minimum of six (6) months' work experience in call center required. + Minimum of one (1) year supervisory experience preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-RV1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $36k-53k yearly est. 60d+ ago
  • Director, Implementation Risk

    Bank OZK 4.8company rating

    Bank OZK job in Little Rock, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Provides the Chief Risk Officer (CRO) with continuous, independent, and objective assessments of the Bank's software, data related development efforts. Manages the implementation risk team and collaborates with functional business partners, risk managers, and business line management to identify, measure, monitor and control software and data development related risk. Essential Job Functions + Manages a team of implementation risk analysts, to include staffing, assigning and delegating work, training, mentoring, and coaching. Conducts performance reviews and fosters a culture of accountability, collaboration, and continuous improvement. + Engages and executes Technology Governance activities and projects in furthering the risk management and governance of the technology domain. + Determines if implementation plans related to models and critical tools meet requirements, align with program standards, are scalable and meet internal standards. + Ensures compliance through active monitoring and analysis. + Enables strategic insight into business systems through reports to senior management. + Evaluates systems based on data analysis, user input, and extensive testing. + Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results. + Provide quarterly reports to Operational Risk Management Council (ORMC) and Model and Data risk Management council (MDRMC). + Provides guidance and instruction in the creation, organization, accessibility, and maintenance of governance documents related to software and data workflow development related processes. + Identifies areas for improvement in documentation processes and systems and implements solutions to enhance overall efficiency and effectiveness. + Designs, develops, implements, documents and monitors a second line of defense effective challenge framework to provide oversight to the bank's Software and Data Development Standards. + Collaborates with the Operational Risk team and first line of defense Risk coordinators to effectively challenge the design and operating effectiveness of software development and data workflow development related controls. + Serves as a non-voting member of the ORMC and MDRMC. + Leads discussions with auditors and examiners to ensure constructive outcomes. + Performs other duties as assigned. Knowledge, Skills & Abilities + Advanced knowledge of full life-cycle software development, programming and related concepts and best practices. + Comprehensive knowledge of database design and architecture. + Comprehensive knowledge of banking laws and regulations related to information technology risk management. + Comprehensive knowledge of second line of defense philosophies and tactics. + General knowledge of banking products and services. + Ability to communicate effectively both verbally and in writing. + Ability to demonstrate initiative to accomplish work objectives. + Ability to utilize discretion and sound judgment in decision making and maintain confidentiality. + Ability to work effectively and demonstrate flexibility in a continually changing environment. + Ability to demonstrate effective organization, critical thinking, analytical, problem-solving, and time management skills. + Ability to demonstrate effective leadership and time management skills. + Ability to manage multiple tasks with exacting deadlines in a challenging environment. + Ability to work extended hours, including evenings and weekends, and travel for business purposes. + Ability to work with little to no close supervision. + Ability to maintain attention to detail. + Ability to promote a proactive risk culture. + Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications + Bachelor's degree in computer science, information technology or a related field required. Master's degree in the above fields preferred. + 8+ years of software development experience in a financial services firm required. + 4+ years of leading a team of software or application developers in a financial services organization required. Job Expectations O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-RV1 #DNP EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $107k-137k yearly est. 7d ago
  • Loan File Processing Specialist I

    Bank OZK 4.8company rating

    Bank OZK job in Ozark, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Assists the Loan File Processing Officer in all duties within the Loan Administration department, including responding to Branch requests for assistance (may be related to imaging or the physical files) either by phone or email. Essential Job Functions + Ensures all customer information and individual loan packages are organized. + Adds barcodes, as necessary. + Scans all loan documents. + Ensures all documents are scanned, captured and legible. + Links scanned documents to the correct customer's file. + Distributes electronic documents to correct staff when needed. + Maintains customer confidentiality at all times. + Sorts department mail. + Adds electronic documents to imaging to the correct customer's file. + Assists with various loan-related projects, as needed. + Provides assistance to others in the department, as needed. + Files, maintains and keeps vault organized to ensure loan documentation is easily accessible and in compliance for audit purposes. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures and guidelines. Knowledge, Skills & Abilities + Knowledge of clerical and administrative procedures. + Ability to communicate effectively both verbally and in writing. + Ability to organize work, multi-task and meet deadlines. + Ability to work under general supervision. + Ability to maintain attention to detail. + Ability to follow policy and procedure. + Ability to sort information and file in alphabetical order. + Ability to file documentation appropriately and in an organized manner. + Ability to adapt well to change. + Ability to respond promptly and professionally to internal customer needs. + Ability to demonstrate accuracy, thoroughness and timeliness in work. + Ability to follow departmental schedules and timelines. + Skill in using computer and Microsoft Word and Excel. Basic Qualifications + High school diploma or equivalent required. + Minimum of one (1) year of experience with computers, including experience with Microsoft Word and Excel, required. Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-LW2 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $29k-52k yearly est. 5d ago
  • Reg E Disputes Specialist I

    Bank OZK 4.8company rating

    Bank OZK job in Ozark, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for assisting management in all duties within the disputes department, including responding to branch and customer care center requests for assistance either by phone or email. Performs responsibilities in a professional and accurate manner, according to Bank policies, procedures and established compliance regulations. Communicates with Fiserv on the dispute process and performs problem analysis as needed. Essential Job Functions + Assists branch employees with Reg E and non-Reg E dispute-related issues. + Verifies information on disputes is complete and accurate. + Researches account history to identify prior transactions related to the dispute. + Communicates with customer to gather dispute-related information. + Enters dispute information into the tracking system to ensure all relevant information is documented. + Corresponds with Fiserv to provide additional information as needed to proceed with dispute. + Reviews daily reports for quality assurance, interest payment processing, and audit reports. + Answers customer service-related telephone calls, as needed. + Maintains good punctuality and attendance to work. + Follows Reg E and Visa rules and Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of Reg E and Visa rules. + Ability to communicate effectively both verbally and in writing. + Ability to work without close supervision. + Ability to adapt well to change. + Ability to respond promptly and professionally to customer inquiries and needs. + Ability to maintain confidentiality. + Ability to troubleshoot issues on standard accounts. + Ability to demonstrate accuracy and thoroughness in work. + Ability to maintain professional work relationships with both internal and external customers, treating all with respect. + Ability to multi-task and work effectively with repeated interruptions. + Ability to work well under pressure and with exacting deadlines. + Skill in using computer and Microsoft Office, including Outlook, Word and Excel. Basic Qualifications + High school diploma or equivalent required. + Minimum of one (1) year experience using computer, including Microsoft Word and Excel, required. + Minimum of six (6) months of experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required. + Minimum of six (6) months' customer service or credit card industry related work experience (i.e., disputes, Reg E, and/or Visa) preferred. + Available to work non-standard work shifts and/or extended hours, as necessary. Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-LW2 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $23k-35k yearly est. 25d ago
  • Fraud Analyst

    Bank OZK 4.8company rating

    Bank OZK job in Ozark, AR

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Performs complex reviews of high-risk activity leveraging internal and external data sources to detect and mitigate fraud loss for stakeholders. Essential Job Functions + Performs proactive fraud reviews derived from various alert and non-alert based sources to minimize fraud impacts. + Responds to fraud incidents as described within the Bank's Fraud Risk Management Program. + Researches and forms initial determinations for moderately complex situations to mitigate potential losses to the Bank and stakeholders while providing detailed documentation. + Analyzes and investigates unusual activity and transactional patterns through account surveillance, review of client background information, monetary transactions, and branch escalations while responding quickly to high-risk incidents. + Utilizes various systems to accurately document fraud attempts, trends, and loss events. + Conducts due diligence research within various third party and internal databases to make fraud determinations. + Reviews various reporting and provides approvals and guidance to front-line employees. + Engages management on fraud-related incidents and emerging trends and makes recommendations for process improvement. Knowledge, Skills & Abilities + Knowledge of banking laws and regulations. + Ability to communicate effectively and efficiently both verbally and in writing with all levels of management and staff. + Ability to handle moderately complex situations requiring analysis or research while using independent judgement. + Ability to work under general supervision. + Ability to exercise discretion and sound judgment in decision making and maintain confidentiality. + Ability to demonstrate initiative to accomplish work objectives. + Ability to apply logic, interpret documents, and demonstrate ability to comply with procedures. + Ability to work effectively in a fast paced and team environment. + Ability to multi-task with excellent organizational skills. + Ability to read and analyze data for suspicious behavior. + Ability to maintain attention to detail. + Ability to demonstrate effective time management skills and meet deadlines in a timely manner. + Ability to work effectively and demonstrate flexibility in a continually changing environment. + Ability to work extended hours. + Skill in using a computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications + Bachelor's degree or commensurate work experience, required. + One (1) or more years of work experience in fraud detection and/or Bank Secrecy Act reporting, required. + One (1) or more years of prior financial institution work experience required. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-BS1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.
    $74k-105k yearly est. 55d ago

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Bank of the Ozarks may also be known as or be related to Bank OZK, Bank Of The Ozarks, Bank Ozk, Bank of the Ozarks and Bank of the Ozarks Inc. (Investment Management).