Bank of the Ozarks jobs in Alpharetta, GA - 43 jobs

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for developing, implementing, and refining quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest industry standards. Leads a team of Risk and Quality Assurance Specialists whose duties include analyzing performance metrics, evaluating agent interactions, and implementing training and feedback initiatives to enhance service quality. Provides data-driven, actionable insights to both leadership and agents, aiming to boost customer satisfaction and ensure compliance with Bank policies. Essential Job Functions + Designs, implements, and refines programs to evaluate and improve the quality of customer interactions. + Partners with peers and stakeholders to continuously evaluate and improve quality assurance processes, tools, and technology - staying up to date on industry trends and identifying areas where innovation is available and necessary. + Oversees and mentors a team of Risk and Quality Assurance Specialists, fostering a culture of continuous improvement and accountability. + Evaluates agent calls, processes performance data, and Operational Risk Control Statements to identify trends, training needs, and areas for improvement, making recommendations for improvement to Customer Care leadership and working with call center managers to implement and execute. + Conducts one-on-one coaching and group training sessions to address skill gaps and reinforce best practices among agents, as needed. + Delivers detailed, data-driven feedback to agents and leaders, focusing on enhancing service quality and ensuring adherence to policies and compliance standards. + Ensures all customer interactions comply with internal policies and regulatory requirements, mitigating potential business risks. + Facilitates routine calibration meetings to align team objectives, address concerns, and share insights on call center performance and quality trends. + Leads monthly touch base meetings with specialists to discuss performance, provide feedback and observations, and explore career interests and development goals. + Provides ongoing support, coaching, and feedback to specialists to improve performance and adherence to policies and procedures through reoccurring side-by-side call evaluation. + Leads monthly touch base meetings with agents and assistant managers to discuss performance, provide feedback and observations, and explore career interests and development goals. + Organizes and plans implementation of strategic initiatives provided by senior call center management. + Conducts resource planning by monitoring KPIs, staffing levels, and coordinating staff scheduling to meet business needs. + Regularly exercises discretion and judgment in the performance of essential job functions. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures and guidelines. Knowledge, Skills & Abilities + Comprehensive knowledge of online banking software and call center policies and procedures. + Knowledge of card systems and imaging systems. + Comprehensive knowledge of quality monitoring tools, systems and technologies. + Ability to effectively communicate both verbally and in writing with cross-functional teams and senior leaders, including presenting to groups of various sizes. + Demonstrated ability to deliver clear, constructive feedback and effective coaching to support employee learning and performance. + Exceptional analytical and problem-solving skills with the ability to interpret data and make strategic recommendations. + Ability to work independently without close supervision. + Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. + Ability to develop and motivate staff to achieve team goals. + Ability to develop, interpret and provide staff guidance on bank policies and procedures while maintaining strict confidentiality and bank secrecy. + Ability to work flexible hours, including evenings and weekends when needed. + Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint and Outlook. Basic Qualifications + Bachelor's degree or commensurate experience; required. + Minimum of three (3) years of work experience quality assurance within a call center environment, preferably in the banking or financial services sector, required. + Minimum of two (2) year of supervisory experience required. + Minimum of two (2) years of experience with Microsoft Word and Excel required. + Minimum of two (2) years' experience working with core banking software (e.g., Fiserv Premier) and the applicable interfaces to a core banking software platform preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-RV1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Warehouse Worker - Atlanta, GA Perform an array of functions that may include receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock in the warehouse. Position Requirements Must be a team player. Ability to read and comprehend shipping, receiving and production documents. Follow safety policies and procedures as well as instructions, and be a self-starter. Must use/wear company provided safety equipment while at work. Operate a forklift safely. Assist in unloading of trucks and checking in merchandise. Prepare orders for shipping, by processing customer requests which includes: pulling products and materials; packaging boxes; banding drums, shrink wrapping small packages and re-stacking bags. Production and filling of package goods; an aptitude to operate and trouble shoot an automated filling machine; follow direction; pull samples; hook up hoses to trucks and fill out paperwork. Comprehend once trained DOT requirements for filling, labeling and shipping hazardous materials. Assist in maintaining inventory at a proper level by pulling products as instructed and reporting low or depleted stock. May also assist in counting of physical inventory. May prepare parcels for mailing or shipping. Maintains safe and clean work environment by keeping shelves, pallet area, and work stations neat; this may include sweeping, dusting. Help in keeping an organized warehouse and work area. Perform other job duties as needed or instructed. Must be able to work extra hours or outside your normal hours if necessary. Qualifications Physical Demands and Abilities Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear Regularly lift and/or move objects 10-50 pounds occasionally lift and/or move objects that weigh more than 100 pounds. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. Qualification Requirements High School diploma or equivalent preferred. Preferred: Forklift Certification. Good communication, organizational, time management. Must be dependable and able to report to work on time. Strong knowledge related to safe material practices. Fulfillment and warehouse procedures. Inventory, equipment maintenance, data entry and computer skills may be required. Experience - 1-2 yrs. previous warehouse/manufacturing experience preferred. Benefits - Medical, Dental and Vision Benefits, 401(k), Life Insurance, and Paid Time Off Location - Atlanta, GA Position Type - Full-Time/Regular Monday- Friday 7:30 am - 4:30 pm Must Pass - Background Check, Pre-Employment Drug Test, & Physical Exam We are a drug free work place and you will be subjected to random and reasonable suspicion drug testing. About The Whitaker Company It all started in Atlanta in 1923 with a single gas pump and a mission to provide motor fuels and oils, along with the highest quality service, to independent retailers and service stations. Since then, through a rare four generations of family ownership, Whitaker has grown and diversified our offerings to meet the changing times and needs of customers. But our commitment to service excellence has remained exactly the same. Today, we proudly offer our customers a wide range of chemical and composite material products and services from our facilities in Georgia, Florida and South Carolina. Whether their needs entail solvents, resins, custom blending or bulk storage, every Whitaker customer benefits from our lengthy industry experience, technology investments and promise to always do the right thing. At Whitaker, fairness and honesty aren't just core values; they're a way of life. . Mission Statement We will exceed expectations by providing excellent service and exhibiting integrity while developing quality relationships with customers, employees and suppliers. EOE Statement- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Work Remotely No Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Work Location: In person

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure quality standards and service requirements are met. Essential Job Functions + Evaluates and develops training needs and specific performance improvement solutions. + Prepares and conducts regularly scheduled quality reviews to ensure that service and quality control standards are met. + Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback discussions with call center staff. + Delivers feedback and/or training that supports consistent processes and performance improvement solutions. + Communicates an agent's progress regularly to the agent's supervisor. + Recommends, develops, and/or conducts additional agent training based on quality review results and ongoing needs assessments. + Participates in projects as assigned. + Represents the Bank to the customer in a courteous, professional manner, and for providing prompt, efficient and accurate service in processing transactions. + Answers inbound telephone calls, ascertaining customers' needs and/or the subject of their calls, and assists the customer or transfers the customer to the proper department or person for assistances as needed. + Performs transactions and other customer-driven processes (e.g., account records). + Records changes to customer data and processes in accordance with procedures. + Recommends improvements to the policies and procedures that affect customer service. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures and guidelines. Knowledge, Skills & Abilities + Knowledge of call center principles. + Knowledge of general banking principles and/or financial services. + Ability to communicate effectively both verbally and in writing. + Ability to demonstrate initiative to accomplish work objectives. + Ability to work effectively and demonstrate flexibility in a continually changing environment. + Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. + Ability to demonstrate effective customer service skills. + Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills. + Ability to work extended hours. + Ability to work effectively in a team environment. + Ability to maintain attention to detail. + Ability to demonstrate effective time management skills. + Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Basic Qualifications + High school diploma or equivalent required. + Minimum of six (6) months' work experience in call center required. + Minimum of one (1) year supervisory experience preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-RV1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

To transport and deliver Whitaker chemicals to customers by applying knowledge of commercial driving regulations and road in the area. The truck driver will be responsible for driving to and from designated locations, verifying load to shipping papers, maintain record of duty status according to state and federal regulations, and performing pre-trip and post-trip inspections. During down time you will also work in the warehouse performing an array of functions that may include receiving and processing incoming materials, picking and filling orders from stock, packing and shipping orders. Position Requirements Inspect truck for defects and safe operating condition before, during and after trips and submit a written report on the condition of the truck at the end of each trip or tour of duty. Requires drivers to be able to bend, stoop, kneel, pull, push and lift all types of hoses, equipment and tools required to do the job weighing up to 50 pounds or more. Also, drivers must be able to climb ladders to check holding tanks on equipment. Responsibilities may also require offloading tankers, drumming, and warehouse duties. Forklift experience desired but not required. Able to life 55 pounds safely. We are looking for a motivated self-starter. Able to be flexible to drive and work in warehouse. Accountabilities Proper handling and accurate completion of all necessary paperwork related to truck operation and freight movements. Professional representation of the company and the trucking industry through responsible driving and appearance. Must have knowledge of DOT regulations governing safe driving, hours of service, inspection and maintenance. *Depending on skills, aptitude and qualifications this Job is 80% driving and 20% warehouse with room for growth. Qualifications License(s) Valid Class A CDL HazMat Endorsement Tanker Endorsement Experience - Minimum of 3 years of Commercial Truck Driving Pay - Competitive Salary Benefits - Medical, Dental and Vision Insurance Company Health Savings Account contributions Location - Atlanta, GA Position Type - Full-Time Must Pass - Background Check, MVR, DOT Drug/Alcohol Test & DOT Physical Exam Clean Driving Record - No at fault accidents last 3 years Preferred - Hazmat environment from time you start to the time you finish. About The Whitaker Company It all started in Atlanta in 1923 with a single gas pump and a mission to provide motor fuels and oils, along with the highest quality service, to independent retailers and service stations. Since then, through a rare four generations of family ownership, Whitaker has grown and diversified our offerings to meet the changing times and needs of customers. But our commitment to service excellence has remained exactly the same. Today, we proudly offer our customers a wide range of chemical and composite material products and services from our facilities in Georgia, Florida and South Carolina. Whether their needs entail solvents, resins, custom blending or bulk storage, every Whitaker customer benefits from our lengthy industry experience, technology investments and promise to always do the right thing. At Whitaker, fairness and honesty aren't just core values; they're a way of life. . Mission Statement We will exceed expectations by providing excellent service and exhibiting integrity while developing quality relationships with customers, employees and suppliers. EOE Statement - We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Work Remotely No Please click the link to apply: https://applicant.kellerencompass.com/**********0 Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to Relocate: Atlanta, GA 30318: Relocate before starting work (Required) Work Location: In person

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope In this role, you will develop new commercial business and expand existing commercial customer relationships. You will cultivate, maintain, and strengthen relationships within the community and among team members. You will strive to meet or exceed business goals. Essential Job Functions + Execute strategic and tactical plans to manage business development productivity and portfolio quality, and to meet financial targets + Identify, prioritize, and develop strategies for high-value retention, expansion, and acquisition of customer relationships by delivering knowledgeable advice and solutions + Engage relevant business and bank partners in team-based customer development with expert delivery + Leverage local market networks and centers of influence to identify, prospect, and pursue business opportunities to hit market goals + Display a high degree of integrity, trustworthiness, and professionalism at all times + Embrace Bank OZK's core lending tenets of asset quality, profitability, and then growth + Enthusiastically support and model the bank's values and mission + Regularly exercise discretion and judgment in the performance of essential job functions + Maintain consistently good punctuality and attendance to work + Follow Bank OZK policy, procedures and guidelines to protect customers and bank assets Knowledge, Skills & Abilities + Knowledge of the community and commercial banking market, including customer needs, competitive landscape, and regulatory environment + Knowledge of bank regulations, policies, and procedures + Ability to demonstrate a strong entrepreneurial spirit and positive reputation in the local market and among peers + Ability to build and grow successful customer relationships + Ability to communicate effectively both verbally and in writing + Ability to work effectively and efficiently both as part of a team and independently, while demonstrating effective interpersonal skills with all levels of management and with internal and external stakeholders + Ability to demonstrate effective strategic, critical thinking, analytical, and problem-solving skills + Ability to demonstrate effective organization and prioritization skills, attention to detail, and a strong sense of urgency, initiative, and drive to achieve goals and objectives + Ability to demonstrate a high degree of integrity and commitment to uphold the Bank's values, culture, and reputation + Ability to maintain confidentiality + Ability to travel overnight, as needed. + Skill in using computer and Microsoft Office applications necessary to perform essential job functions Basic Qualifications + Bachelor's degree in finance, business, or related field preferred; in lieu of bachelor's degree, high school diploma or equivalent, plus 1+ years of relevant lending, sales, or business development experience, required + NMLS, or successful completion of NMLS process within 30 days of hire, required Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-FO1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for the design, development, and implementation of the ServiceNow solutions that support enterprise technology, operational, and risk initiatives. Essential Job Functions + Designs, develops, and maintains ServiceNow applications and modules, particularly within the IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) suites. + Configures ServiceNow workflows, business rules, User Interface policies, and client scripts to meet business requirements. + Integrates ServiceNow with external systems using REST/SOAP APIs and MID servers. + Ensures platform stability, performance, and security through proactive monitoring and maintenance. + Maintains documentation for configuration, customizations, and integrations. + Stays current with ServiceNow releases and best practices to recommend platform improvements. + Offers technical support and troubleshooting assistance to ServiceNow users. Knowledge, Skills & Abilities + General knowledge of the ServiceNow platform, including configuring application development, integration, and automation. + General knowledge of ServiceNow ITSM, ITOM, and/or ITAM modules for implementation and configuration or customization. + General knowledge of Information Technology Infrastructure Library (ITIL) v4 framework. + Ability to apply analytical and problem-solving skills with the ability to identify and assess risks and develop preventative measures. + Ability to work under general supervision. + Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. + Ability to demonstrate excellent and effective customer service skills. + Ability to maintain confidentiality. + Ability to work effectively and demonstrate flexibility in a continually changing environment. + Ability to demonstrate attention to detail. + Ability to communicate effectively both verbally and in writing with all levels of the organization, including technical and non-technical stakeholders. + Skill in using computer and Microsoft Office products, including Word, PowerPoint, and Excel. Basic Qualifications + Bachelor's degree in computer science or related field, or commensurate work experience, required . + 3+ years of work experience in ServiceNow development, with specialty in CMDB and the ITSM and IT Asset Management modules, required. + Professional certification or training in ITILv4, ITSM, ServiceNow CSA, ServiceNow Certified Application Developer, or ServiceNow Implementation Specialist, preferred. Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-KC1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for providing sales leadership and coaching to team members, utilizing knowledge of banking products and services to build professional relationships with customers and prospects, and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times. Essential Job Functions + Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners. + Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions. + Open and service deposit accounts, including complex business accounts. + Originate a consumer loan portfolio. + Conduct outbound business development and community involvement activities. + Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership. + Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud. + Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed. + Proactively serve as a role model for banking center team members and coach relationship-building activities. + Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning. + Provide backup and assistance to other retail banking roles and locations, as necessary. + Model and champion the Bank's standards for exceptional customer service. + Enthusiastically support the bank's values and mission. + Display a high degree of integrity, trustworthiness, and professionalism at all times. + Actively promote teamwork, leading by example and taking initiative to assist others. + Complete all essential training timely. + Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members. + Maintain consistently good punctuality and attendance to work. + Adhere to all Bank policies, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards) + Knowledge of bank policies and procedures + Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition + Ability to demonstrate confidence and act as a trusted advisor. + Ability to communicate effectively both verbally and in writing + Ability to demonstrate team player approach, capable of thriving in a continually changing environment + Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail + Ability to work without close supervision + Ability to maintain confidentiality + Ability to follow policy and procedure including safety and security procedures + Ability to travel to other work locations (e.g., training, staffing shortages), as needed + Skill in using computer and Microsoft Office applications necessary to perform essential job functions Basic Qualifications + High school diploma or equivalent required; bachelor's degree preferred + 1+ year retail customer service and/or sales experience required + Knowledge of business and consumer products required + Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred + Proven ability to achieve sales goals and financial targets preferred + Experience in a leadership and/or coaching role strongly preferred + NMLS required Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-RB1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform to support the organization's technology, operational, and risk needs. Ensures optimal performance, usability, and alignment with business needs. Essential Job Functions + Administers and maintains the ServiceNow platform, including user access, roles, groups, and permissions. + Configures and manages ServiceNow modules such as Incident, Problem, Change, Request, and Knowledge. + Monitors system performance and troubleshoots issues to ensure platform stability and reliability. + Implements updates and patches and coordinates with stakeholders during version upgrades. + Creates and maintains documentation for configurations, workflows, and procedures. + Provides technical support and training to end users and stakeholders. + Collaborates with developers and leadership to implement new features and enhancements. + Ensures compliance with internal policies and standards through platform governance. Knowledge, Skills & Abilities + General knowledge of user and group management, access control, and platform configuration practices. + General knowledge of ServiceNow architecture and ITSM, ITOM, and/or ITAM modules for platform administration. + General knowledge of Information Technology Infrastructure Library (ITIL) v4 framework. + Ability to apply analytical and problem-solving skills with the ability to identify and assess risks and recommend preventative measures. + Ability to work under general supervision. + Ability to manage multiple tasks with exacting deadlines in a fast-paced environment. + Ability to demonstrate excellent and effective customer service skills. + Ability to maintain confidentiality. + Ability to work effectively and demonstrate flexibility in a continually changing environment. + Ability to demonstrate attention to detail. + Ability to communicate effectively both verbally and in writing with all levels of the organization, including technical and non-technical stakeholders. + Skill in using computer and Microsoft Office products, including Word, PowerPoint, and Excel. Basic Qualifications + Bachelor's degree in computer science or related field, or commensurate work experience, required. + 2+ years of work experience in ServiceNow platform administration. + Professional certification or training in ITILv4, ServiceNow CSA, or Certified Implementation Specialist, preferred. Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-KC1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Drives new loan production, deposit growth, client development, and establishes new client relationships. Mentors junior staff and collaborates with leadership to optimize processes and coordinate competitive strategies. Fosters internal collaboration aligned with the OZK Way and Commercial Bank Vision Statement. Essential Job Functions + Develops and manages business relationships. Learns the unique needs of customers and provides appropriate financial solutions to fit individual circumstances and resolve issues. + Drives loan production and deposit growth by proactively identifying opportunities and cross-selling Bank products and services. + Identifies, pursues, and closes sales opportunities for a broad range of financial products and services. + Collaborates with internal teams to ensure smooth transaction processing and client satisfaction. + Represents the Bank in the community through active participation in professional organizations and community events. + Mentors team, providing guidance on relationship development and credit fundamentals. + Collaborate with Business Banking leadership to contribute to market strategy, portfolio performance, and competitive positioning. + Engage in continuous portfolio optimization by regularly reviewing client performance, credit quality, and market conditions, while proactively managing risk exposure to ensure balanced growth profitability and regulatory compliance. + Other duties as assigned. Knowledge, Skills & Abilities + Advanced knowledge of the business banking market, including customer needs, competitive landscape, and regulatory environment. + Comprehensive knowledge of the Bank's products and services. + General knowledge of financial products and services for business clients. + Ability to communicate effectively both verbally and in writing, including the ability to present financial information accurately. + Ability to utilize discretion and sound judgment in decision making. + Ability to build strong relationships and influence internal and external stakeholders at all levels. + Ability to demonstrate initiative to meet sales goals and drive growth and innovation. + Ability to work both collaboratively and independently, including the ability to work with all levels of management. + Ability to demonstrate effective strategic, critical thinking, and problem-solving skills. + Ability to demonstrate effective analytical skills with the ability to assess loan risks and make sound financial decisions. + Ability to demonstrate a high degree of integrity and commitment to uphold the Bank's values, culture, and reputation. + Ability to prioritize and manage multiple projects and tasks simultaneously, while working with exacting deadlines and shifting demands, unforeseen events, and changing priorities. + Ability to travel overnight, as needed. + Skill in banking systems and software. + Skill in using computer and Microsoft Office, including Word, PowerPoint and Excel. Basic Qualifications + Bachelor's degree in business, finance, or job-related field, or commensurate work experience, required. + 5+ years of experience in business banking sales and client relations, or related sales and relationship management experience in a banking or financial environment, required. + 3+ years of experience in credit analysis and risk assessment, or related experience in a financial institution, required. + NMLS, or successful completion of NMLS process within 30 days of hire, required. + 1+ years of experience leading, coaching, or mentoring others, preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #DNP #LI-RB1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Provides support for basic or low-complexity commercial construction loans and acts as a point of contact for the borrower or their staff. Explains compliance or construction related issues to the management team to ensure conformity with bank policies and procedures. Essential Job Functions + Supports the lending staff in the early stages of underwriting and reviews construction due diligence. + Assembles the proper information prior to the closing of construction loans. + Reviews construction documentation for completeness and accuracy. + Develops a direct relationship with the borrower or their staff as a primary point of contact. + Orders and reviews third party inspections. + Reviews and manages draw process including budget cost overruns and project schedule delays, and the approval and disbursement of draw requests. + Identifies and contributes to the resolution of construction issues that arise during the construction process. Escalates issues as necessary. + Handles other construction monitoring related duties as needed. Knowledge, Skills & Abilities + General knowledge of construction lending procedures and standards. + Basic knowledge of bank regulations related to Office of Foreign Asset Control, the Bank Secrecy Act, the Anti-Money Laundering Act, and the USA Patriot Act. + Ability to identify challenges and collaborate with senior staff on a corrective plan of action. + Ability to exercise discretion and sound judgment in decision making. + Ability to communicate effectively both verbally and in writing with internal and external clients. + Ability to work under close supervision. + Ability to work effectively and professionally with staff and management at all levels of the organization. + Ability to work effectively independently and as part of a team. + Ability to manage multiple priorities and demonstrate flexibility in an environment with continuous change and exacting deadlines. + Ability to demonstrate effective customer service, organizational, and time management skills. + Ability to maintain confidentiality. + Ability to maintain attention to detail. + Ability to work extended hours including evenings and weekends, as necessary. + Skill in using computer and Microsoft Office, including Outlook, and strong Excel experience. Basic Qualifications + High school diploma required; Bachelor's degree in accounting, finance, mathematics, statistics, or related field preferred. + 1+ year commercial construction monitoring or related work experience required. + Experience with AIA documents and other construction related documentation, preferred. Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-FO1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for interacting with customers on behalf of the Bank and providing information about products and services, responding to customer complaints, and processing customer requests. Interacts with customers and team members in a professional and timely manner, ensuring compliance with Bank policies and procedures. Essential Job Functions + Manages high volume inbound and outbound calls in a timely manner. + Greets customers on the telephone professionally and promptly. + Follows communication scripts provided for given topics. + Responds to phone or email inquiries of a specific or general nature. + Determines appropriate response or direction for a caller. + Resolves problems within given authority. + Identifies customer needs, clarifies information, researches every issue and provides solutions and/or alternatives. + Performs duties, such as processing account balance or transfer requests, stop payment orders, change of address and other customer requests or authorizations. + Handles and resolves customer complaints in accordance with Bank policy and procedure. + Identifies and escalates priority issues. + Routes calls to appropriate resources, if needed. + Conducts follow-up calls with customers on items not able to be resolved on initial call. + Meets personal and team target key performance indicators (KPIs). + Attends frequent training to stay informed of changes in systems, processes, and procedures. + Performs assigned interactive voice response (IVR) responsibilities. + Maintains good attendance and punctuality to work. + Follows Bank policy, procedures and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities + Knowledge of PC technology. + Knowledge of online banking software functionality. + Knowledge of internet terms, access, and usage. + Ability to communicate effectively both verbally and in writing. + Ability to demonstrate professional and effective customer service skills. + Ability to demonstrate effective organizational and time management skills. + Ability to use telephone technology effectively. + Ability to troubleshoot and resolve general customer issues. + Ability to work effectively with others on the team. + Ability to adhere to Bank policies and procedures. + Ability to remain professional in all work situations. + Ability to multi-task and manage changing job demands. + Ability to work Saturdays. + Ability to work additional and/or flexible hours and shifts, as needed. + Ability to apply common sense understanding to issues involving multiple variables. + Skill in using computer and related systems as required for the job. Basic Qualifications + High school diploma or equivalent required. + Minimum of one (1) year of experience using computer and internet, including typing skills, required. + Minimum of one (1) year of experience in a call center, retail, or other high-touch customer service position preferred. + Prior bilingual customer service experience preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-RV1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times Essential Job Functions + Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners. + Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions. + Open and service deposit accounts. + Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud. + Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership. + Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed. + Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning. + Actively promote teamwork, leading by example and taking initiative to assist others. + Provide backup and assistance to other retail banking roles and locations, as necessary. + Model and champion the Bank's standards for exceptional customer service. + Enthusiastically support the bank's values and mission. + Display a high degree of integrity, trustworthiness, and professionalism at all times. + Complete all essential training timely. + Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members. + Maintain consistently good punctuality and attendance to work. + Adhere to all Bank policies, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards) + Knowledge of bank policies and procedures + Critical thinking and communication skills + Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition + Ability to demonstrate confidence and act as a trusted advisor + Ability to communicate effectively both verbally and in writing + Ability to demonstrate team player approach, capable of thriving in a continually changing environment + Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail + Ability to work without close supervision + Ability to maintain confidentiality + Ability to follow policy and procedure including safety and security procedures + Ability to travel to other work locations (e.g., training, staffing shortages), as needed + Skill in using computer and Microsoft Office applications necessary to perform essential job functions Basic Qualifications + High school diploma or equivalent required; bachelor's degree preferred + 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required + Basic knowledge of personal finance and household budgeting required + Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred + Experience in retail customer service and/or sales preferred + NMLS preferred (required for lending activities) Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #CBRS #LI-BM2 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for coordinating the loan documentation process. Works under general direction, but in conformance with established policies and procedures, to ensure all regulatory, legal, and loan policy requirements are met in advance of preparing loan documents for approved loan requests. Essential Job Functions + Reviews imaging system for documentation and documentation deficiencies for internal refinance and modification requests. + Uses the Bank's loan platform system to key information necessary to originate loan documents according to approval, collateral, and additional documentation in an efficient manner. + Maintains a daily record of transactions in process. + Communicates with other members of Loan Operations Documentation and the lending staff regarding status of loan requests, missing information needed from the lender/borrower and clear- to-close information. + Manages documentation errors to an acceptable level once notified. + Manages corrections in a timely manner once notified. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of loan terminology and elements/process required to close a loan. + Knowledge of general banking principles and federal and/or state regulatory lending laws. + Ability to communicate effectively both verbally and in writing. + Ability to multi-task and work with exacting deadlines in a fast-paced environment. + Ability to maintain attention to detail and complete accurate, detailed work within specific timeframes. + Ability to work effectively in a team environment and help others when needed. + Ability to follow policies and procedures. + Ability to work under general supervision. + Ability to work extended hours, as necessary. + Skill in using computer and Microsoft Office, including Word, Excel, and Outlook. Basic Qualifications + High school diploma or equivalent required. + Minimum of one (1) year of experience with Microsoft Outlook, Word, and Excel software required. + Minimum of one (1) year of work experience with financial documents and transactions (i.e., promissory notes, loan agreements, security deeds, mortgages) preferred. + Minimum of one (1) year of work experience in a centralized loan documentation department, preferred + Prior experience with TILA-RESPA Integrated Disclosure (TRID), corporate authority documents (i.e., Articles of Incorporation, By-Laws, Certificate of Good Standing), preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-LW2 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Leads strategy, sales, and administration for the Bank's institutional wealth business - encompassing employer-sponsored retirement plans (401(k), 403(b), pension), business IRAs, and institutional investment management and cash solutions. Bridges the gap between the Bank's Treasury Management and Trust & Wealth divisions to ensure institutional clients receive cohesive advice across investment management, fiduciary oversight, and plan design with a focus on long-term fiduciary and investment relationships with business owners, nonprofits, municipalities, and retirement plan sponsors. Essential Job Functions + Manages staff that services institutional clients, including staffing, assigning and delegating work, training, mentoring, and coaching. Conducts performance reviews and fosters a culture of accountability, collaboration, and continuous improvement. + Develop and execute the Institutional Wealth strategy, including business retirement plans, nonprofit/endowment investment programs, and business investment/cash-sweep solutions. + Partner with Treasury Management leadership to create a seamless client experience and clear delineation of responsibilities between the Treasury and Institutional Wealth business units. + Drive growth in institutional assets under management, revenue, and client retention. + Lead the institutional business development process, coordinating with Commercial and Private Banking partners. + Serve as the subject matter expert for retirement plans and institutional investments during joint calls. + Oversee the onboarding and servicing of institutional relationships, ensuring compliance, reporting, and fiduciary best practices. + Monitors and assesses retirement plan fee schedules for updates, changes, and implementation. + Prepares and presents internal reports including, but not limited to, administrative and investment reviews. + Collaborate with Fiduciary Officers, Investment Managers, and external recordkeepers/custodians to ensure consistent, compliant service delivery. + Develops and delivers training and education on fiduciary standards such as ERISA, UPMIFA, and SEC/FINRA rules for staff members. + Ensure fiduciary compliance for all institutional accounts and plans. + Chair or participate in internal committees related to plan governance, investment selection, and performance review. + Maintain alignment with the Bank's Trust Committee policies and procedures. + Performs other duties as assigned. Knowledge, Skills & Abilities + Comprehensive knowledge of ERISA, fiduciary standards, plan design, and institutional investment management. + Comprehensive knowledge of tax laws and investment plan laws that relate to IRA's and other pension laws. + Knowledge of strategic planning, organizational development, and process optimization. + Knowledge of risk management practices and compliance monitoring. + Proven ability to partner effectively across lines of business, particularly with Commercial, Treasury, and Private Banking teams. + Ability to exercise discretion and sound judgment in decision making and maintain confidentiality. + Ability to work independently, without supervision, and collaborate with various units across the organization. + Ability to handle multiple, shifting priorities and adapt to change in a fast-paced environment. + Ability to meet stringent deadlines while maintaining accuracy and attention to detail. + Ability to anticipate business implications of decisions and develop actionable contingencies. + Ability to demonstrate effective leadership and supervisory skills, including coaching and performance management. + Excellent verbal and written communication skills, including presentation skills and the ability to speak clearly and persuasively in various situations. + Ability to build and maintain business relationships and provide excellent customer service. + Ability to work extended hours, including evenings and weekends, and travel on company business as needed. + Skill in using computer, including Microsoft Office Word, Excel, PowerPoint, and Outlook. Basic Qualifications + Bachelor's degree in business, finance, economics, accounting, or related field, or commensurate work experience, required. Advanced degree or CFP , CFA , or AIF certification preferred. + 10+ years of experience in institutional wealth, retirement plan management, or investment management, required. Experience in a legal environment or a financial institution preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #DNP #LI-BS1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for effectively and enthusiastically managing the banking center, providing leadership, and setting high levels of accountability with team members. Cultivate and maintain positive working relationships with peers, business partners, and the community. Provide business development leadership and management. Lead by example and provide exceptional customer service at all times. Essential Job Functions + Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports. + Lead and engage associates in daily huddles to support relationship-building activities. + Generate growth that supports the bank's goals by retaining, growing, and attracting clients. + Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners. + Ensure engagement in community activities to demonstrate community involvement and support, facilitate Bank branding/name recognition, and promote business development and staff recruitment efforts. + Model and coach daily activities, including opportunity spotting/referrals, client relationship building, account opening, lending, outbound business development activities, and lobby management. + Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud. + Manage the day-to-day operations of the banking center, executing strategic and tactical plans to ensure sound operational performance and effective audit results. + Proactively resolve client concerns in a timely, professional, and positive manner. + Maintain responsibility and accountability for banking center security for all employees occupying the banking center and ensure compliance with the bank's security program, policies, and procedures. + Ensure regular and effective communication with banking center team members and regional leadership. + Ensure continuous improvement and engagement of the team through documented observational and trend-based coaching sessions. + Identify and recruit talent to build a highly effective team. + Model and champion the Bank's standards for exceptional customer service. + Enthusiastically embrace, support, and model the bank's values and mission. + Display a high degree of integrity, trustworthiness, and professionalism at all times. + Regularly exercise discretion and judgment in the performance of essential job functions. + Complete all essential training timely. + Maintain consistently good punctuality and attendance to work. + Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management. + Adhere to all Bank policies, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of retail bank products and services + Knowledge of bank regulations, policies, procedures, and operational standards + Knowledge of business development techniques in a retail environment + Ability to demonstrate a continuous focus on quality, profitability, and efficiency in the pursuit of business growth + Ability to think strategically and translate goals into actionable, detailed, day-to-day execution. + Ability to manage, lead, and train team members effectively, inspiring them to meet business objectives + Ability to demonstrate effective planning and organizational skills in a dynamic business environment. + Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition + Ability to communicate effectively both verbally and in writing + Ability to act as a team-oriented leader, capable of managing and thriving in a continually changing environment + Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail + Ability to maintain confidentiality + Ability to follow policy and procedure including safety and security procedures + Skill in identifying client needs to develop and grow business + Skill in using computer and Microsoft Office applications necessary to perform essential job functions Basic Qualifications + Bachelor's degree or commensurate work experience required + 2+ years' retail client service and/or business development experience required + 1+ year business development management/leadership experience strongly preferred + Proven achievement of business growth goals and financial targets required + Experience managing, leading and coaching professionals required + Comprehensive knowledge of bank products/services and regulations required + Valid driver's license and good driving record required + NMLS required Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-BM1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, help Client Service, Teller, Specialist, Customer Service, Banking, Retail

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for providing sales leadership and coaching to team members, utilizing knowledge of banking products and services to build professional relationships with customers and prospects, and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times. Essential Job Functions + Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners. + Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions. + Open and service deposit accounts, including complex business accounts. + Originate a consumer loan portfolio. + Conduct outbound business development and community involvement activities. + Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership. + Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud. + Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed. + Proactively serve as a role model for banking center team members and coach relationship-building activities. + Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning. + Provide backup and assistance to other retail banking roles and locations, as necessary. + Model and champion the Bank's standards for exceptional customer service. + Enthusiastically support the bank's values and mission. + Display a high degree of integrity, trustworthiness, and professionalism at all times. + Actively promote teamwork, leading by example and taking initiative to assist others. + Complete all essential training timely. + Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members. + Maintain consistently good punctuality and attendance to work. + Adhere to all Bank policies, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards) + Knowledge of bank policies and procedures + Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition + Ability to demonstrate confidence and act as a trusted advisor. + Ability to communicate effectively both verbally and in writing + Ability to demonstrate team player approach, capable of thriving in a continually changing environment + Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail + Ability to work without close supervision + Ability to maintain confidentiality + Ability to follow policy and procedure including safety and security procedures + Ability to travel to other work locations (e.g., training, staffing shortages), as needed + Skill in using computer and Microsoft Office applications necessary to perform essential job functions Basic Qualifications + High school diploma or equivalent required; bachelor's degree preferred + 1+ year retail customer service and/or sales experience required + Knowledge of business and consumer products required + Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred + Proven ability to achieve sales goals and financial targets preferred + Experience in a leadership and/or coaching role strongly preferred + NMLS required Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-BM1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Drives new loan production, deposit growth, client development, and establishes new client relationships. Mentors junior staff and collaborates with leadership to optimize processes and coordinate competitive strategies. Fosters internal collaboration aligned with the OZK Way and Commercial Bank Vision Statement. Essential Job Functions + Develops and manages business relationships. Learns the unique needs of customers and provides appropriate financial solutions to fit individual circumstances and resolve issues. + Drives loan production and deposit growth by proactively identifying opportunities and cross-selling Bank products and services. + Identifies, pursues, and closes sales opportunities for a broad range of financial products and services. + Collaborates with internal teams to ensure smooth transaction processing and client satisfaction. + Represents the Bank in the community through active participation in professional organizations and community events. + Mentors team, providing guidance on relationship development and credit fundamentals. + Collaborate with Business Banking leadership to contribute to market strategy, portfolio performance, and competitive positioning. + Engage in continuous portfolio optimization by regularly reviewing client performance, credit quality, and market conditions, while proactively managing risk exposure to ensure balanced growth profitability and regulatory compliance. + Other duties as assigned. Knowledge, Skills & Abilities + Advanced knowledge of the business banking market, including customer needs, competitive landscape, and regulatory environment. + Comprehensive knowledge of the Bank's products and services. + General knowledge of financial products and services for business clients. + Ability to communicate effectively both verbally and in writing, including the ability to present financial information accurately. + Ability to utilize discretion and sound judgment in decision making. + Ability to build strong relationships and influence internal and external stakeholders at all levels. + Ability to demonstrate initiative to meet sales goals and drive growth and innovation. + Ability to work both collaboratively and independently, including the ability to work with all levels of management. + Ability to demonstrate effective strategic, critical thinking, and problem-solving skills. + Ability to demonstrate effective analytical skills with the ability to assess loan risks and make sound financial decisions. + Ability to demonstrate a high degree of integrity and commitment to uphold the Bank's values, culture, and reputation. + Ability to prioritize and manage multiple projects and tasks simultaneously, while working with exacting deadlines and shifting demands, unforeseen events, and changing priorities. + Ability to travel overnight, as needed. + Skill in banking systems and software. + Skill in using computer and Microsoft Office, including Word, PowerPoint and Excel. Basic Qualifications + Bachelor's degree in business, finance, or job-related field, or commensurate work experience, required. + 5+ years of experience in business banking sales and client relations, or related sales and relationship management experience in a banking or financial environment, required. + 3+ years of experience in credit analysis and risk assessment, or related experience in a financial institution, required. + NMLS, or successful completion of NMLS process within 30 days of hire, required. + 1+ years of experience leading, coaching, or mentoring others, preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #DNP #LI-RB1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times Essential Job Functions + Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners. + Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions. + Open and service deposit accounts. + Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud. + Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership. + Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed. + Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning. + Actively promote teamwork, leading by example and taking initiative to assist others. + Provide backup and assistance to other retail banking roles and locations, as necessary. + Model and champion the Bank's standards for exceptional customer service. + Enthusiastically support the bank's values and mission. + Display a high degree of integrity, trustworthiness, and professionalism at all times. + Complete all essential training timely. + Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members. + Maintain consistently good punctuality and attendance to work. + Adhere to all Bank policies, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards) + Knowledge of bank policies and procedures + Critical thinking and communication skills + Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition + Ability to demonstrate confidence and act as a trusted advisor + Ability to communicate effectively both verbally and in writing + Ability to demonstrate team player approach, capable of thriving in a continually changing environment + Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail + Ability to work without close supervision + Ability to maintain confidentiality + Ability to follow policy and procedure including safety and security procedures + Ability to travel to other work locations (e.g., training, staffing shortages), as needed + Skill in using computer and Microsoft Office applications necessary to perform essential job functions Basic Qualifications + High school diploma or equivalent required; bachelor's degree preferred + 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required + Basic knowledge of personal finance and household budgeting required + Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred + Experience in retail customer service and/or sales preferred + NMLS preferred (required for lending activities) Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-BM1 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.