Business Analyst

Bank of The West
Remote or Omaha, NE
At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Under general supervision, responsible for providing complex information and data analysis to support projects and/or in the overall management of a business unit/department. Develops and documents business requirements and/or business solutions to solve complex problems and issues related to the business.
Essential Job Functions

* Leads business team members to define business needs through utilization to effective elicitation techniques.
* Evaluates and develops various methods of analysis and/or project planning that influence strategic initiatives.
* Analyzes and evaluates data gathered from multiple sources. Reconciles differences and applies consistent approaches to data interpretation and performance measurement results.
* Engages with business partners and users to ensure that critical strategic decisions are vetted and well thought out prior to implementation. Ensures project dependencies are clearly defined and communicated appropriately in terms of time required to complete.
* Liaises with the business, development team, and technology on an ongoing basis. Acts as the "Subject Matter Expert" (SME) and provides business knowledge as needed.
* Responsible for critical examinations of current business processes and provides recommendations for improving quality and/or increasing efficiency within business unit operations.
* May lead efforts in the development of business unit analytics, department or operational procedures, reporting, financial analysis, communication, and/or strategic planning activities.

Other Job Duties

* May assist business unit production functions during high volume periods.
* Performs other duties as assigned.

#LI-KJ1

Required Experience

* Requires advanced knowledge of job area typically obtained through higher level education combined with work experience.
* May have applied knowledge of project management.
* Requires 5 years minimum experience.
* Requires 1 to 3 years of Agile experience.

Education

* Bachelor's Degree

Skills

* Excellent written and verbal communication skills for documenting necessary processes, business requirement proposals, client interaction, and project documentation as required.
* Strong analytical and problem-solving skills coupled with thoroughness and attention to detail is highly desired.
* Project management tools such as Microsoft Office suite.

Working Location Statement

This position has the option to work in one of our key hubs (San Ramon, CA, Tempe, AZ, Omaha, NE) or to work remotely as long as it is in within our 27 state working footprint which includes AZ, CA, CO, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, NY

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Senior Customer Experience Designer, VP - (REMOTE)

Bank of The West
Remote or Sacramento, CA
At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
**About the role:**

You will lead or be part of a team involved with developing the strategy, planning and initiating customer experience projects designed to elevate and differentiate the Bank of the West customer experience. We are a lean team, so your work will range from big thinking to digging into the details. You'll always be advocating for the customer, examining our customer's journeys, touchpoints so we can improve, sustain and standardize experiences. You will use customer insights to help inform decisions to improve our customer's experiences. We want our customer experience to be a North Star for others including our prospective customers and the CX community. The perfect candidate will be a Senior Service Designer with a passion for delivering high quality experiences to customers and employees.

**Responsibilities**

+ Envision, define and deliver customer experiences, leading multi-disciplined teams to advocate and drive from concept to pilot and transitioning effectively to ensure a smooth in-market execution

+ Design and articulate the current and ideal customer and employee experiences. Collaborate with other teams to make the experiences come to life

+ Lead all aspects of workshops with our customers and employees to unearth their needs, our employee's needs, and how we serve those needs

+ Define measurement strategies and tactics, then measure the effectiveness of individual projects using techniques that include but are not limited to design thinking tools and methods including ethnography and in-field research and other voice of the customer data.

+ Effectively convey your ideas through clear communication, whether in team discussions, presentations, documents to garner support for projects

+ Adapt to new opportunities and challenges as the business evolves.

**Qualifications**

**Requirements**

+ Bachelor's Degree

+ Requires mastery level knowledge (10 years) of service design typically obtained through advanced education combined with experience.

+ Well-versed with the principles of human-centered design process and design thinking framework

+ Experience in building new experiences or reimagining experiences.

+ Experience leading/facilitating design research, workshops, and other co-working sessions with non-designers.

+ Has a strong portfolio highlighting service design, design research/strategy, conceptualization and visualization, synthesis/insights, storytelling, prototyping

+ Able to navigate a complex organization to get the answer you need through perseverance and personal initiative, drive and conviction

+ Passionate advocate for the customer and a champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance

**Equal Employment Opportunity Policy**

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

**Job:** Consumer

**Location:** United States-Arizona-Tucson

**Other Locations:** United States-Illinois-General IL, United States-Michigan-General MI, United States-Idaho-General ID, United States-Colorado-General CO, United States-Connecticut-General CT, United States-Washington-General WA, United States-Delaware-General DE, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-Nebraska-General NE

**Requisition ID:** 059672

Senior Customer Experience Designer, VP - (REMOTE)

Bank of The West
Remote or Austin, TX
At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
**About the role:**

You will lead or be part of a team involved with developing the strategy, planning and initiating customer experience projects designed to elevate and differentiate the Bank of the West customer experience. We are a lean team, so your work will range from big thinking to digging into the details. You'll always be advocating for the customer, examining our customer's journeys, touchpoints so we can improve, sustain and standardize experiences. You will use customer insights to help inform decisions to improve our customer's experiences. We want our customer experience to be a North Star for others including our prospective customers and the CX community. The perfect candidate will be a Senior Service Designer with a passion for delivering high quality experiences to customers and employees.

**Responsibilities**

+ Envision, define and deliver customer experiences, leading multi-disciplined teams to advocate and drive from concept to pilot and transitioning effectively to ensure a smooth in-market execution

+ Design and articulate the current and ideal customer and employee experiences. Collaborate with other teams to make the experiences come to life

+ Lead all aspects of workshops with our customers and employees to unearth their needs, our employee's needs, and how we serve those needs

+ Define measurement strategies and tactics, then measure the effectiveness of individual projects using techniques that include but are not limited to design thinking tools and methods including ethnography and in-field research and other voice of the customer data.

+ Effectively convey your ideas through clear communication, whether in team discussions, presentations, documents to garner support for projects

+ Adapt to new opportunities and challenges as the business evolves.

**Qualifications**

**Requirements**

+ Bachelor's Degree

+ Requires mastery level knowledge (10 years) of service design typically obtained through advanced education combined with experience.

+ Well-versed with the principles of human-centered design process and design thinking framework

+ Experience in building new experiences or reimagining experiences.

+ Experience leading/facilitating design research, workshops, and other co-working sessions with non-designers.

+ Has a strong portfolio highlighting service design, design research/strategy, conceptualization and visualization, synthesis/insights, storytelling, prototyping

+ Able to navigate a complex organization to get the answer you need through perseverance and personal initiative, drive and conviction

+ Passionate advocate for the customer and a champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance

**Equal Employment Opportunity Policy**

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

**Job:** Consumer

**Location:** United States-Arizona-Tucson

**Other Locations:** United States-Illinois-General IL, United States-Michigan-General MI, United States-Idaho-General ID, United States-Colorado-General CO, United States-Connecticut-General CT, United States-Washington-General WA, United States-Delaware-General DE, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-Nebraska-General NE

**Requisition ID:** 059672

Business Analyst

Bank of The West
Remote or Omaha, NE
At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
**Job Description Summary**

Under general supervision, responsible for providing complex information and data analysis to support projects and/or in the overall management of a business unit/department. Develops and documents business requirements and/or business solutions to solve complex problems and issues related to the business.

**Essential Job Functions**

+ Leads business team members to define business needs through utilization to effective elicitation techniques.

+ Evaluates and develops various methods of analysis and/or project planning that influence strategic initiatives.

+ Analyzes and evaluates data gathered from multiple sources. Reconciles differences and applies consistent approaches to data interpretation and performance measurement results.

+ Engages with business partners and users to ensure that critical strategic decisions are vetted and well thought out prior to implementation. Ensures project dependencies are clearly defined and communicated appropriately in terms of time required to complete.

+ Liaises with the business, development team, and technology on an ongoing basis. Acts as the "Subject Matter Expert" (SME) and provides business knowledge as needed.

+ Responsible for critical examinations of current business processes and provides recommendations for improving quality and/or increasing efficiency within business unit operations.

+ May lead efforts in the development of business unit analytics, department or operational procedures, reporting, financial analysis, communication, and/or strategic planning activities.

**Other Job Duties**

+ May assist business unit production functions during high volume periods.

+ Performs other duties as assigned.

\#LI-KJ1

**Qualifications**

**Required Experience**

+ Requires advanced knowledge of job area typically obtained through higher level education combined with work experience.

+ May have applied knowledge of project management.

+ Requires 5 years minimum experience.

+ Requires 1 to 3 years of Agile experience.

**Education**

+ Bachelor's Degree

**Skills**

+ Excellent written and verbal communication skills for documenting necessary processes, business requirement proposals, client interaction, and project documentation as required.

+ Strong analytical and problem-solving skills coupled with thoroughness and attention to detail is highly desired.

+ Project management tools such as Microsoft Office suite.

**Working Location Statement**

**This position has the option to work in one of our key hubs (San Ramon, CA, Tempe, AZ, Omaha, NE) or to work remotely as long as it is in within our 27 state working footprint which includes AZ, CA, CO, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, NY**

**Equal Employment Opportunity Policy**

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

**Job:** Business Analysis

**Location:** United States-Nebraska-Omaha

**Requisition ID:** 059625

Senior Customer Experience Designer, VP - (REMOTE)

Bank of The West
Remote or Lansing, MI
At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
**About the role:**

You will lead or be part of a team involved with developing the strategy, planning and initiating customer experience projects designed to elevate and differentiate the Bank of the West customer experience. We are a lean team, so your work will range from big thinking to digging into the details. You'll always be advocating for the customer, examining our customer's journeys, touchpoints so we can improve, sustain and standardize experiences. You will use customer insights to help inform decisions to improve our customer's experiences. We want our customer experience to be a North Star for others including our prospective customers and the CX community. The perfect candidate will be a Senior Service Designer with a passion for delivering high quality experiences to customers and employees.

**Responsibilities**

+ Envision, define and deliver customer experiences, leading multi-disciplined teams to advocate and drive from concept to pilot and transitioning effectively to ensure a smooth in-market execution

+ Design and articulate the current and ideal customer and employee experiences. Collaborate with other teams to make the experiences come to life

+ Lead all aspects of workshops with our customers and employees to unearth their needs, our employee's needs, and how we serve those needs

+ Define measurement strategies and tactics, then measure the effectiveness of individual projects using techniques that include but are not limited to design thinking tools and methods including ethnography and in-field research and other voice of the customer data.

+ Effectively convey your ideas through clear communication, whether in team discussions, presentations, documents to garner support for projects

+ Adapt to new opportunities and challenges as the business evolves.

**Qualifications**

**Requirements**

+ Bachelor's Degree

+ Requires mastery level knowledge (10 years) of service design typically obtained through advanced education combined with experience.

+ Well-versed with the principles of human-centered design process and design thinking framework

+ Experience in building new experiences or reimagining experiences.

+ Experience leading/facilitating design research, workshops, and other co-working sessions with non-designers.

+ Has a strong portfolio highlighting service design, design research/strategy, conceptualization and visualization, synthesis/insights, storytelling, prototyping

+ Able to navigate a complex organization to get the answer you need through perseverance and personal initiative, drive and conviction

+ Passionate advocate for the customer and a champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance

**Equal Employment Opportunity Policy**

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

**Job:** Consumer

**Location:** United States-Arizona-Tucson

**Other Locations:** United States-Illinois-General IL, United States-Michigan-General MI, United States-Idaho-General ID, United States-Colorado-General CO, United States-Connecticut-General CT, United States-Washington-General WA, United States-Delaware-General DE, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-Nebraska-General NE

**Requisition ID:** 059672

Senior Customer Experience Designer, VP - (REMOTE)

Bank of The West
Remote or Lincoln, NE
At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
**About the role:**

You will lead or be part of a team involved with developing the strategy, planning and initiating customer experience projects designed to elevate and differentiate the Bank of the West customer experience. We are a lean team, so your work will range from big thinking to digging into the details. You'll always be advocating for the customer, examining our customer's journeys, touchpoints so we can improve, sustain and standardize experiences. You will use customer insights to help inform decisions to improve our customer's experiences. We want our customer experience to be a North Star for others including our prospective customers and the CX community. The perfect candidate will be a Senior Service Designer with a passion for delivering high quality experiences to customers and employees.

**Responsibilities**

+ Envision, define and deliver customer experiences, leading multi-disciplined teams to advocate and drive from concept to pilot and transitioning effectively to ensure a smooth in-market execution

+ Design and articulate the current and ideal customer and employee experiences. Collaborate with other teams to make the experiences come to life

+ Lead all aspects of workshops with our customers and employees to unearth their needs, our employee's needs, and how we serve those needs

+ Define measurement strategies and tactics, then measure the effectiveness of individual projects using techniques that include but are not limited to design thinking tools and methods including ethnography and in-field research and other voice of the customer data.

+ Effectively convey your ideas through clear communication, whether in team discussions, presentations, documents to garner support for projects

+ Adapt to new opportunities and challenges as the business evolves.

**Qualifications**

**Requirements**

+ Bachelor's Degree

+ Requires mastery level knowledge (10 years) of service design typically obtained through advanced education combined with experience.

+ Well-versed with the principles of human-centered design process and design thinking framework

+ Experience in building new experiences or reimagining experiences.

+ Experience leading/facilitating design research, workshops, and other co-working sessions with non-designers.

+ Has a strong portfolio highlighting service design, design research/strategy, conceptualization and visualization, synthesis/insights, storytelling, prototyping

+ Able to navigate a complex organization to get the answer you need through perseverance and personal initiative, drive and conviction

+ Passionate advocate for the customer and a champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance

**Equal Employment Opportunity Policy**

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

**Job:** Consumer

**Location:** United States-Arizona-Tucson

**Other Locations:** United States-Illinois-General IL, United States-Michigan-General MI, United States-Idaho-General ID, United States-Colorado-General CO, United States-Connecticut-General CT, United States-Washington-General WA, United States-Delaware-General DE, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-Nebraska-General NE

**Requisition ID:** 059672

Senior Customer Experience Designer, VP - (REMOTE)

Bank of The West
Remote or Salem, OR
At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
**About the role:**

You will lead or be part of a team involved with developing the strategy, planning and initiating customer experience projects designed to elevate and differentiate the Bank of the West customer experience. We are a lean team, so your work will range from big thinking to digging into the details. You'll always be advocating for the customer, examining our customer's journeys, touchpoints so we can improve, sustain and standardize experiences. You will use customer insights to help inform decisions to improve our customer's experiences. We want our customer experience to be a North Star for others including our prospective customers and the CX community. The perfect candidate will be a Senior Service Designer with a passion for delivering high quality experiences to customers and employees.

**Responsibilities**

+ Envision, define and deliver customer experiences, leading multi-disciplined teams to advocate and drive from concept to pilot and transitioning effectively to ensure a smooth in-market execution

+ Design and articulate the current and ideal customer and employee experiences. Collaborate with other teams to make the experiences come to life

+ Lead all aspects of workshops with our customers and employees to unearth their needs, our employee's needs, and how we serve those needs

+ Define measurement strategies and tactics, then measure the effectiveness of individual projects using techniques that include but are not limited to design thinking tools and methods including ethnography and in-field research and other voice of the customer data.

+ Effectively convey your ideas through clear communication, whether in team discussions, presentations, documents to garner support for projects

+ Adapt to new opportunities and challenges as the business evolves.

**Qualifications**

**Requirements**

+ Bachelor's Degree

+ Requires mastery level knowledge (10 years) of service design typically obtained through advanced education combined with experience.

+ Well-versed with the principles of human-centered design process and design thinking framework

+ Experience in building new experiences or reimagining experiences.

+ Experience leading/facilitating design research, workshops, and other co-working sessions with non-designers.

+ Has a strong portfolio highlighting service design, design research/strategy, conceptualization and visualization, synthesis/insights, storytelling, prototyping

+ Able to navigate a complex organization to get the answer you need through perseverance and personal initiative, drive and conviction

+ Passionate advocate for the customer and a champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance

**Equal Employment Opportunity Policy**

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

**Job:** Consumer

**Location:** United States-Arizona-Tucson

**Other Locations:** United States-Illinois-General IL, United States-Michigan-General MI, United States-Idaho-General ID, United States-Colorado-General CO, United States-Connecticut-General CT, United States-Washington-General WA, United States-Delaware-General DE, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-Nebraska-General NE

**Requisition ID:** 059672

Senior Customer Experience Designer, VP - (REMOTE)

Bank of The West
Remote or Tucson, AZ
At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
**About the role:**

You will lead or be part of a team involved with developing the strategy, planning and initiating customer experience projects designed to elevate and differentiate the Bank of the West customer experience. We are a lean team, so your work will range from big thinking to digging into the details. You'll always be advocating for the customer, examining our customer's journeys, touchpoints so we can improve, sustain and standardize experiences. You will use customer insights to help inform decisions to improve our customer's experiences. We want our customer experience to be a North Star for others including our prospective customers and the CX community. The perfect candidate will be a Senior Service Designer with a passion for delivering high quality experiences to customers and employees.

**Responsibilities**

+ Envision, define and deliver customer experiences, leading multi-disciplined teams to advocate and drive from concept to pilot and transitioning effectively to ensure a smooth in-market execution

+ Design and articulate the current and ideal customer and employee experiences. Collaborate with other teams to make the experiences come to life

+ Lead all aspects of workshops with our customers and employees to unearth their needs, our employee's needs, and how we serve those needs

+ Define measurement strategies and tactics, then measure the effectiveness of individual projects using techniques that include but are not limited to design thinking tools and methods including ethnography and in-field research and other voice of the customer data.

+ Effectively convey your ideas through clear communication, whether in team discussions, presentations, documents to garner support for projects

+ Adapt to new opportunities and challenges as the business evolves.

**Qualifications**

**Requirements**

+ Bachelor's Degree

+ Requires mastery level knowledge (10 years) of service design typically obtained through advanced education combined with experience.

+ Well-versed with the principles of human-centered design process and design thinking framework

+ Experience in building new experiences or reimagining experiences.

+ Experience leading/facilitating design research, workshops, and other co-working sessions with non-designers.

+ Has a strong portfolio highlighting service design, design research/strategy, conceptualization and visualization, synthesis/insights, storytelling, prototyping

+ Able to navigate a complex organization to get the answer you need through perseverance and personal initiative, drive and conviction

+ Passionate advocate for the customer and a champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance

**Equal Employment Opportunity Policy**

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

**Job:** Consumer

**Location:** United States-Arizona-Tucson

**Other Locations:** United States-Illinois-General IL, United States-Michigan-General MI, United States-Idaho-General ID, United States-Colorado-General CO, United States-Connecticut-General CT, United States-Washington-General WA, United States-Delaware-General DE, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-Nebraska-General NE

**Requisition ID:** 059672

Senior Customer Experience Designer, VP - (REMOTE)

Bank of The West
Remote or Olympia, WA
At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
**About the role:**

You will lead or be part of a team involved with developing the strategy, planning and initiating customer experience projects designed to elevate and differentiate the Bank of the West customer experience. We are a lean team, so your work will range from big thinking to digging into the details. You'll always be advocating for the customer, examining our customer's journeys, touchpoints so we can improve, sustain and standardize experiences. You will use customer insights to help inform decisions to improve our customer's experiences. We want our customer experience to be a North Star for others including our prospective customers and the CX community. The perfect candidate will be a Senior Service Designer with a passion for delivering high quality experiences to customers and employees.

**Responsibilities**

+ Envision, define and deliver customer experiences, leading multi-disciplined teams to advocate and drive from concept to pilot and transitioning effectively to ensure a smooth in-market execution

+ Design and articulate the current and ideal customer and employee experiences. Collaborate with other teams to make the experiences come to life

+ Lead all aspects of workshops with our customers and employees to unearth their needs, our employee's needs, and how we serve those needs

+ Define measurement strategies and tactics, then measure the effectiveness of individual projects using techniques that include but are not limited to design thinking tools and methods including ethnography and in-field research and other voice of the customer data.

+ Effectively convey your ideas through clear communication, whether in team discussions, presentations, documents to garner support for projects

+ Adapt to new opportunities and challenges as the business evolves.

**Qualifications**

**Requirements**

+ Bachelor's Degree

+ Requires mastery level knowledge (10 years) of service design typically obtained through advanced education combined with experience.

+ Well-versed with the principles of human-centered design process and design thinking framework

+ Experience in building new experiences or reimagining experiences.

+ Experience leading/facilitating design research, workshops, and other co-working sessions with non-designers.

+ Has a strong portfolio highlighting service design, design research/strategy, conceptualization and visualization, synthesis/insights, storytelling, prototyping

+ Able to navigate a complex organization to get the answer you need through perseverance and personal initiative, drive and conviction

+ Passionate advocate for the customer and a champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance

**Equal Employment Opportunity Policy**

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

**Job:** Consumer

**Location:** United States-Arizona-Tucson

**Other Locations:** United States-Illinois-General IL, United States-Michigan-General MI, United States-Idaho-General ID, United States-Colorado-General CO, United States-Connecticut-General CT, United States-Washington-General WA, United States-Delaware-General DE, United States-Texas-General TX, United States-Oregon-General OR, United States-California-General CA, United States-Nebraska-General NE

**Requisition ID:** 059672

Sr Cybersecurity Architect

Bank of The West
Remote or Omaha, NE
At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people's lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we're a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Responsible for reviewing, analyzing, evaluating and defining security solutions in relation to development and support of complex security systems and business applications, specifications and procedures. Partners with assigned business lines on security controls and auditing/monitoring processes for said controls. Solutions must conform to regulatory obligations, Bank of the West security policy and Enterprise Information Security (EIS) security standards.
Essential Job Functions

* Leads business and technical partners with expert knowledge of relevant security system technologies.

* Elicits and translates business requirements to systems specifications for securing complex business systems; ensures security specifications align with business requirements.

* Prepares and analyzes detailed systems specifications for complex security systems that fit with the Bank's system architecture standards.

* Collaborates with business functional groups in analyzing and evaluating business requirements; develops and manages the security aspects of the logical and functional design.

* Reviews departmental and bank processes or procedures related to supported security controls and/or systems and proposes relevant changes/updates.

Other Job Duties

* May evaluate system parameters and formats to determine direction of upgrades, enhancements, development, and maintenance of various security systems.

* May assist in developing complex test plans and test conditions of business systems and interface applications to ensure proper implementation of security controls.

* Provides support as an information security subject matter expert to department or business units for relevant business or system processes.

* Performs other duties as assigned.

Required Experience

* Requires deep knowledge of job area typically obtained through advanced education combined with experience.
* Typically viewed as a specialist within discipline.
* May have broad knowledge of project management.
* Requires 7 years minimum prior relevant experience.

Education

* Bachelor's Degree

Skills

* Previous project management experience highly desirable.
* Ability to work with little guidance.
* Experience in a regulated industry highly desirable; financial services preferred.
* Knowledge of enterprise architecture.
* Ability to design mixed-technology solutions.
* Ability to conduct ROI and gap analysis for potential and existing products.
* Strong written and verbal communication skills.
* Solid problem solving and analytical skills; must be resourceful, creative, innovative, results driven and adaptable.

Working Location Statement

This position has the option to work in one of our key hubs (San Ramon, CA, Tempe, AZ, Omaha, NE) or to work remotely as long as it is in within our 27 state working footprint which includes AZ, CA, CO, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, NY.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

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