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Become A Bank Representative

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Working As A Bank Representative

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $43,000

    Average Salary

What Does A Bank Representative Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Bank Representative

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Bank Representative Career Paths

Bank Representative
Personal Banker Loan Officer Account Executive
Account Manager
5 Yearsyrs
Personal Banker Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Personal Banker Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Service Representative Specialist Consultant
Accounting Manager
7 Yearsyrs
Service Representative Specialist Team Leader
Branch Manager
6 Yearsyrs
Service Representative Executive Assistant Office Manager
Administrative Manager
6 Yearsyrs
Office Assistant Consultant Account Manager
Sales Account Manager
6 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Center Manager
6 Yearsyrs
Office Assistant Executive Assistant Office Manager
Accounts Receivable Manager
6 Yearsyrs
Representative Consultant Account Manager
Client Services Manager
7 Yearsyrs
Representative Analyst Project Manager
Portfolio Manager
7 Yearsyrs
Representative Analyst Operations Manager
Manager, Assistant Vice President
7 Yearsyrs
Analyst Manager Vice President
Vice President And Manager
10 Yearsyrs
Specialist Team Leader Branch Manager
Relationship Manager
6 Yearsyrs
Member Service Representative Loan Officer Underwriter
Branch Operations Manager
6 Yearsyrs
Member Service Representative Claim Processor Claims Representative
Senior Representative
5 Yearsyrs
Member Service Representative Finance Analyst Senior Operations Analyst
Assistant Vice President Operations
8 Yearsyrs
Customer Care Representative Claims Adjuster Assistant Branch Manager
Finance Center Manager
6 Yearsyrs
Loan Processor Credit Analyst Relationship Manager
Business Relationship Manager
9 Yearsyrs
Loan Processor Underwriter Assistant Branch Manager
Branch Service Manager
7 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Bank Clerk 3.4 years
Banking Associate 2.5 years
Bank Specialist 2.4 years
Representative 2.2 years
Bank Teller 2.1 years
Teller 2.1 years
Telephone Banker 1.8 years
Float Teller 1.5 years
Top Careers Before Bank Representative
Cashier 12.7%
Teller 8.7%
Internship 3.0%
Manager 2.2%
Volunteer 1.8%
Supervisor 1.5%
Top Careers After Bank Representative
Cashier 6.4%
Teller 5.9%
Specialist 2.7%
Internship 2.7%
Server 2.6%

Do you work as a Bank Representative?

How Would You Rate The Salary Of a Bank Representative?

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Top Skills for A Bank Representative

  1. Customer Service
  2. Bank Products
  3. Financial Needs
You can check out examples of real life uses of top skills on resumes here:
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Facilitate overall smooth implementation of new Bank relationships and Bank products.
  • Offered products and services that met customers' ongoing financial needs, including credit cards, loans and other banking services.
  • Assist customers with routine account related requests such as reviewing transactions, deposits, account history and online banking.
  • Operate a computer to assist the member needs such as, receiving payments, and processing debit/credit card transactions.

Bank Representative Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,024 Bank Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Bank Representative Resume

View Resume Examples

Bank Representative Demographics

Gender

Female

58.9%

Male

28.8%

Unknown

12.2%
Ethnicity

White

59.0%

Hispanic or Latino

20.2%

Black or African American

10.2%

Asian

6.7%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

68.0%

Arabic

5.9%

Portuguese

4.6%

Italian

3.9%

Russian

2.6%

Japanese

2.0%

French

2.0%

Hebrew

2.0%

Swedish

1.3%

Hindi

1.3%

Urdu

0.7%

Hakka

0.7%

Chinese

0.7%

Vietnamese

0.7%

German

0.7%

Amharic

0.7%

Bengali

0.7%

Tagalog

0.7%

Mandarin

0.7%

Polish

0.7%
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Bank Representative Education

Schools

University of Phoenix

25.3%

Illinois State University

7.3%

Kaplan University

4.9%

University of Cincinnati

4.1%

El Paso Community College

4.1%

Heartland Community College

4.1%

University of the Virgin Islands

4.1%

University of Missouri - Columbia

4.1%

Robert Morris University

3.7%

Columbus State Community College

3.7%

University of Maryland - University College

3.7%

Ohio State University

3.7%

Pennsylvania State University

3.7%

University of Hawaii at Manoa

3.7%

Southern New Hampshire University

3.7%

Central Piedmont Community College

3.3%

University of Puerto Rico - Bayamon

3.3%

Ashford University

3.3%

Duquesne University

3.3%

Florida International University

3.3%
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Majors

Business

33.9%

Accounting

9.7%

Finance

8.5%

Criminal Justice

5.2%

Communication

4.3%

Psychology

4.3%

Marketing

4.3%

Management

3.9%

Health Care Administration

3.0%

Liberal Arts

2.9%

Human Resources Management

2.8%

Medical Assisting Services

2.5%

General Studies

2.4%

Political Science

2.0%

Nursing

1.9%

Computer Science

1.7%

Economics

1.7%

English

1.7%

Elementary Education

1.7%

Education

1.6%
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Degrees

Bachelors

39.6%

Other

25.9%

Associate

15.6%

Masters

12.1%

Certificate

4.4%

Diploma

1.4%

License

0.6%

Doctorate

0.5%
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